Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jan 21, 2021
Upon starting my vehicle after going to the grocery store, the ABS, ESC, Check Forward Collision-Avoidance Assist System, and Auto Hold warning lights illuminated. The cruise control was then inadvertently deactivated. When vehicle is started the Check Forward Collision error comes on. After a few months when entering the freeway and accelerating I received an error regarding unknown engine issue.... Read more
CADILLAC
ESCALADE ESV
(2019) - UNKNOWN OR OTHER
Jun 18, 2025
Incident date: Jan 1, 2025
AC FAILIRE IM SUMMER, just outside warranty but tsb issued. Holler Hyundai Service wants to charge me $350 diagnostic fee to take a look and diagnose. Extreme heat while having to use vehicle to go to work, run errands and transport children. No alternate vehicle is available and dealership is unreasonable to work with. Due to high humidity in Florida windows fog and hard to defog, visibility i... Read more
CADILLAC
ESCALADE ESV
(2019) - VISIBILITY/WIPER
Jun 18, 2025
Incident date: Jan 1, 2025
AC FAILIRE IM SUMMER, just outside warranty but tsb issued. Holler Hyundai Service wants to charge me $350 diagnostic fee to take a look and diagnose. Extreme heat while having to use vehicle to go to work, run errands and transport children. No alternate vehicle is available and dealership is unreasonable to work with. Due to high humidity in Florida windows fog and hard to defog, visibility i... Read more
CADILLAC
ESCALADE ESV
(2019) - ELECTRICAL SYSTEM
Jun 18, 2025
Incident date: Jan 1, 2025
AC FAILIRE IM SUMMER, just outside warranty but tsb issued. Holler Hyundai Service wants to charge me $350 diagnostic fee to take a look and diagnose. Extreme heat while having to use vehicle to go to work, run errands and transport children. No alternate vehicle is available and dealership is unreasonable to work with. Due to high humidity in Florida windows fog and hard to defog, visibility i... Read more
CADILLAC
ESCALADE ESV
(2022) - ELECTRICAL SYSTEM
Jun 17, 2025
Incident date: Dec 10, 2024
While driving, the Instrument cluster will shut off and turn back on. 1 time while using ford Blue Cruise feature, when the instrument screen shut off, the truck lost communication swerved into the other lane. I have had the instrument cluster screen replaced 3 time and it would randomly turn off/on while driving.
Incident date: Dec 17, 2024
Electronic tailgate randomly opens while driving and causes significant safety issue while hauling materials. Has happened multiple times.
Incident date: Jun 7, 2025
I am filing a formal complaint regarding a potential failed or insufficient recall repair related to NHTSA Recall 22V413 / Ford Recall 22S43 on my 2018 Ford Edge (VIN: [XXX] ). Ford replaced the shift cable bushing in Sept 2022. Within months, I experienced symptoms consistent with the original defect, including gear engagement issues, especially on inclines. One day, after shifting into reverse ... Read more
Incident date: May 26, 2025
The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, after inspecting the vehicle, the contact became aware that the A-pillar trims were loose and was shaking abnormally. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that three local de... Read more
Incident date: May 26, 2025
Dislodged Door Check NHTSA Action #PE23013 All 6 rivets broke off when the wind caught the door. The door was uncontrolled by opening it and would fly open and stress the hinges. The door check fell into the door therefore I couldn't open my window. I had a body shop repair the problem for $1476.12. I was unaware of the service bulletin. There was no recall. It was not inspected by authorities. N... Read more
CADILLAC
ESCALADE ESV
(2021) - SERVICE BRAKES, HYDRAULIC
Jun 16, 2025
Incident date: May 29, 2025
The contact owns a 2018 Toyota Camry Hybrid. The contact stated that while driving 35 MPH, there was an abnormal beeping sound coming from the vehicle. The message "Low Braking Power - See dealer" was displayed. The contact stated that the beeping sound continued, and several messages were displayed. The contact stated that the messages were displayed while the vehicle was being driven or when the... Read more
Incident date: May 16, 2025
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experi... Read more
Incident date: Jun 1, 2023
unknown
Incident date: Jun 12, 2025
The vehicle experiences intermittent (but daily) accelerator lag or failure to respond when the gas pedal is pressed from a stop. There is a significant delay—sometimes several seconds—before the car begins to move, even when the accelerator is fully depressed. This appears to be related to the power train and/or engine system. The hesitation in acceleration has created multiple unsafe situa... Read more
Incident date: Jun 12, 2025
The vehicle experiences intermittent (but daily) accelerator lag or failure to respond when the gas pedal is pressed from a stop. There is a significant delay—sometimes several seconds—before the car begins to move, even when the accelerator is fully depressed. This appears to be related to the power train and/or engine system. The hesitation in acceleration has created multiple unsafe situa... Read more
Incident date: Jun 12, 2025
The vehicle experiences intermittent (but daily) accelerator lag or failure to respond when the gas pedal is pressed from a stop. There is a significant delay—sometimes several seconds—before the car begins to move, even when the accelerator is fully depressed. This appears to be related to the power train and/or engine system. The hesitation in acceleration has created multiple unsafe situa... Read more
Incident date: Dec 11, 2024
Transmission is changing hard and jerking
Incident date: Dec 11, 2024
The contact owns a 2021 Ford F-150. The contact received notifications of NHTSA Campaign Numbers: 21V653000 (SEAT BELTS), 23V509000 (PARKING BRAKE), 22V142000 (VISIBILITY) and 23V163000 (VISIBILITY). The contact stated that while driving 60 MPH, the parking brake independently activated. The contact pulled over to the side of the road. The contact turned off the vehicle and, after waiting for a sh... Read more
Incident date: Jun 12, 2025
I got off a highway exit ramp and with no warning my brakes were hard to press. There was no warning lights on my dash. The brakes take a lot of force to push for a stop. The warning light finally came on a day later with codes p0556 and u040171.
Incident date: Oct 25, 2024
Session ID: [XXX] EA Case No: [XXX] Time of incident: [XXX] While DC fast charging my 2022 Porsche Taycan at an Electrify America station, I experienced a critical malfunction during cable disconnection. Upon unplugging, there was a visible spark, fire, and smoke on the car's charging port. The DC charge port showed heat damage, with melted pins that rendered it unusable. A Porsche dealer confirm... Read more
Incident date: Oct 25, 2024
Session ID: [XXX] EA Case No: [XXX] Time of incident: [XXX] While DC fast charging my 2022 Porsche Taycan at an Electrify America station, I experienced a critical malfunction during cable disconnection. Upon unplugging, there was a visible spark, fire, and smoke on the car's charging port. The DC charge port showed heat damage, with melted pins that rendered it unusable. A Porsche dealer confirm... Read more
Incident date: Jan 11, 2025
The rearview backup camera no longer functions at all. Upon putting the car in reverse, I receive a black screen with glitching colors for a few seconds that turns completely black and gives me an error stating rearview camera is unavailable. There has been no damage recently to the vehicle or any other modifications made, or no other known contributing events, it just stopped working on its own. ... Read more
Incident date: Jun 5, 2025
As I was driving going at a rate of 40 MPH my engine shut off. I was able to pull to the side of the road without an accident thankfully. Cranked the vehicle back up and then the same thing it happened again. No check engine light came on either time. Drove for another 200 miles no issues. Going apx. 75 MPH it went into limp mode and check engine light came on and the P1326 code appeared. There is... Read more
Incident date: Jun 5, 2025
Clutch failed at 45000 miles due to early wear. Clutch failed on interstate and resulted in full power loss of vehicle requiring a tow. Honda had previously identified a manufacturing defect with the friction plate as noted in SB-22017 issued in Sept 2022 covering MY 2020 and 2021 vehicles. My vehicle was built in late 2021 and was equipped with the same part as identited as failing in SB-22017. P... Read more
Incident date: Jun 5, 2025
Started vehicle and it lit up with every warning imaginable. Dealership said it's the Honda Sensing unit is defective. After reviewing online, it certainly seems everyone's unit is defective.. Now we were quoted 3k to fix safety related stuff. Can't afford to fix so now, just driving it until it crashes! Woohoo fun! And no recall!
Incident date: Oct 20, 2022
The contact owns a 2017 Ford F-150. The contact stated that while driving at slower speeds, the vehicle failed to accelerate as intended while the accelerator pedal was depressed. The check engine and an unknown warning light were illuminated. The vehicle was towed to a local independent mechanic where it was diagnosed; however, the contact was advised to take the vehicle to a local dealer for ass... Read more
Incident date: Mar 6, 2025
The vehicle does not have a manual switch for the headlight control. The only way to control the headlights is through the digital control interface on the infotainment console panel. The headlight controller button is so small that a person has to take their eyes off the road for a long time making it a very unsafe condition. If a deer was in your lane you could not turn your lights on and off q... Read more
Incident date: May 18, 2025
The car has on 5+ occasions had the collision avoidance system shut down (photos of dash showing this are available and have been shared with the dealer). There were no weather incident at the time. Lane following........ same type of thing also shared with dealer. Most disturbing is on multiple occasions, with the speed control engaged driving on the interstate at 65 to 70 mph, the speed limit... Read more
Incident date: May 18, 2025
The car has on 5+ occasions had the collision avoidance system shut down (photos of dash showing this are available and have been shared with the dealer). There were no weather incident at the time. Lane following........ same type of thing also shared with dealer. Most disturbing is on multiple occasions, with the speed control engaged driving on the interstate at 65 to 70 mph, the speed limit... Read more
Incident date: Feb 9, 2025
I brought this Vehicle from Carvana but it has a recall and I see there are no available parts. This is major issue for the vehicle; would like some assistance on how to receive the parts as soon as possible to get it fixed.
Incident date: Feb 9, 2025
A month in after purchasing the check engine light came on. My car did not want to accelerate, started shaking and having jerking movement while driving on the freeway with my newborn and 3 other children in the car with me. Got stranded 3 hours away from home. Car has been in the shop going on 30 days. Spark plugs changed, coolant thermostat changed and now the engine was reported that it has fa... Read more
Incident date: Feb 9, 2025
A month in after purchasing the check engine light came on. My car did not want to accelerate, started shaking and having jerking movement while driving on the freeway with my newborn and 3 other children in the car with me. Got stranded 3 hours away from home. Car has been in the shop going on 30 days. Spark plugs changed, coolant thermostat changed and now the engine was reported that it has fa... Read more
Incident date: May 23, 2025
Tuve un Choque mi carro no freno y Choque a un carro que iba a dar vuelta a la izquierda, frene y mi carro no lo hizo , el impacto fue el que freno , mi carro se dano todo el frente , el punto es que yo lleve mi carro a remplazar las bolsas de aire al dealer , hace como 7 messes que porque estaban defectuosas ,, a mi carro no le hicieron ningun cambio de bolsas de aire solo las desconectaron ,... Read more
Crash
Incident date: Jun 9, 2025
The contact owns a 2013 Ford F-150. The contact stated that the transmission was not shifting properly from first or second gear. The contact stated that the failure occurred at various speeds. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the output speed sensor had failed and needed to be... Read more
Incident date: Jun 8, 2025
Service shifter message keeps showing every-time I turn on the vehicle. Eventually it just stays on. Took vehicle in for service and when dealer was installing new shifter, it shorted out other components. Jeep still hasn’t found a permanent fix.
Incident date: Jun 8, 2025
Service shifter message keeps showing every-time I turn on the vehicle. Eventually it just stays on. Took vehicle in for service and when dealer was installing new shifter, it shorted out other components. Jeep still hasn’t found a permanent fix.
Incident date: Jun 8, 2025
Dear NHTSA, I am submitting a formal complaint regarding a 2019 Buick Regal, which I purchased as a used vehicle in 2023 with approximately 19,000 miles. Since owning the car, I have added only 14,000 miles, yet I have experienced multiple significant and ongoing issues that raise serious concerns about the safety, reliability, and warranty service associated with this vehicle. Vehicle Problems:... Read more
Incident date: Jun 6, 2025
My vehicle is currently in the shop at the local Kia dealership. Over the past week my vehicle has randomly stalled several times. The engine sounded like it was sputtering, and just not accelerating properly. The car would stall at low speeds while turning corners or pulling into a parking spot. I do not have the diagnosis as of yet but believe my vehicle should be considered one of the recalled ... Read more
Incident date: Jun 2, 2025
While I’m driving the car suddenly breakes.
Incident date: Jun 2, 2025
The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms ... Read more
Incident date: Jun 5, 2025
Consistent faulty battery warning back in the winter. Recently the brake pedal warning comes up very often, brake also feels like I need to apply more pressure when stopping. The lane assist also always gives me a warning light saying to drive with care.
Incident date: Jun 5, 2025
The MMI system which contains the backup camera and warnings, navigation, phone and radio goes blank and reboots. Continually does this at any time. You can be backing up in a parking lot and the screen goes black. Audi has tried to fix several times and continues to happen. Numerous complaints about this on Audiworld and Reddit. Major across the board problem with the vehicle.
Incident date: Dec 5, 2024
The engine failed and needs full replacement. Known GM issue with lifters. Engine style 6.2L. We contacted GM and they are not responsive and they provided a claim number. To repair is over 9,000$ and I still owe about 7000$ and the truck was purchased brand new. GM cannot furnish a replacement engine. The dealer showed 34 in stock when ordered. The dealer contacted us later stating GM canceled ... Read more
Incident date: May 27, 2025
The contact owns a 2021 Jeep Grand Cherokee L. The vehicle was included in NHTSA Campaign Number: 24V436000 (Back Over Prevention); and was taken to the dealer to update the radio software. The contact stated that after the recall repair was performed, the Forward Collision Avoidance activation button was no longer displayed on the infotainment center. The Forward Collision Avoidance Off warning ... Read more
Incident date: Jun 3, 2025
The contact owns a 2023 Yamaha GQX125 Scooter. The contact had received a notification of a recall from the manufacturer regarding the front brake caliper; however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that bec... Read more
Incident date: Jun 1, 2025
On two separate occasions, my 2024 Kia Sorento has activated its automatic emergency braking system, as if anticipating a potential forward collision on an empty Florida highway. The dashboard lights illuminate precisely before the forward collision warning and emergency braking lights activate and commence engaging. Since then, I have noticed a loose sensation in the steering wheel and a diminish... Read more
Incident date: Jun 3, 2025
The contact's granddaughter owned a 2013 Ford Fusion Hybrid. The contact stated that while her granddaughter was driving at an undisclosed speed, the driver looked in the rearview mirror and noticed black smoke coming from the rear seats of the vehicle. The contact stated that the driver's sons were in car seats in the rear seats of the vehicle. The driver immediately pulled over to the side of th... Read more
Fire
Incident date: Jun 19, 2019
The contact owns a 2019 GMC Yukon. The contact stated while driving 40 MPH, there was an abnormal ticking sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer where... Read more