Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 21,483 complaints for CADILLAC

Incident date: Jun 30, 2025

STATEMENT OF FACTS 1.I am the registered owner of a 2023 Jeep Wrangler Rubicon (VIN: [XXX]), purchased for approximately $75,000 USD, inclusive of all taxes and registration, in cash. 2.I have been driving different cars for over 25 years and have owned multiple vehicles. This Jeep Wrangler is the most expensive vehicle I have ever owned, and the only one to cause severe safety issues for me and m... Read more

Incident date: Jun 28, 2025

The contact owns a 2018 Honda CR-V. The contact stated that while his wife was driving at an undisclosed speed, the Collision Mitigation Braking System engaged, and the vehicle stopped abruptly while there was no other vehicle around. The vehicle was taken to the dealer where an unknown repair was performed. Additionally, the contact stated that while his wife was attempting to start the vehicle, ... Read more

Incident date: May 28, 2025

It started with a emergency brake light coming on, shortly (2 miles) later it started misfiring on cylinder #1 after replacing coil pack plug wire and plug. It then started smoking bad out of the exhaust. I knew GM was having recalls on the 6.2 engines so I hauled it to the dealer. They told me it was a bad engine and since it had aprox.62,000 miles on it and no recall it wasn't covered. Since t... Read more

Incident date: May 28, 2025

Driver side seat belt suddenly stopped working. Initially it was stuck and would not deploy. Eventually it released and was able to be drawn and buckled, but does not restrain passenger when tested manually; driver was not restrained when the car was braked quickly. rom 35 mph to a full stop. There is a December 5, 2016 NHSTA recall on front seat belts May not restrain Occupants (NHSTA Campaign... Read more

Incident date: May 28, 2025

While driving along in a normal manner the anti collision braking system applies the brakes causing a violent de acceleration of the vehicle, throwing the occupants in the car forward in a very disconcerting manner along with throwing articles in the car forward violently towards the occupants and windshield. There was no discernible reason why the vehicle should have done this as there was nothin... Read more

Incident date: Jun 1, 2025

There's a recall on my SUV ... recall ID 25V274. The dealer told me that there is no part available currently so they refuse to inspect my SUV. I believe if the inspection revealed that there is no defect relating to the recall, the dealer is required to use higher viscosity oil. I've asked them to perform this inspection while they wait for the parts, but they refuse to do so. As summer vacation... Read more

Incident date: Mar 14, 2024

I own a 2018 Honda Civic that is subject to an open fuel pump recall. My vehicle suddenly became completely inoperable. When attempting to start the car, all of the dashboard lights come on, but the engine will not start or crank. The vehicle has power but will not turn over at all. This failure happened without any prior warning. I contacted Nalley Honda in Union City, GA, and they confirmed tha... Read more

Incident date: Mar 14, 2024

Multiple issues with the software. 1. Since yesterday, [XXX] car failed to start with the message "software upgrade failed". Sitting like a brick now - engine doesn't start and can't get the car off parking mode. 2, Last week, the remote functions of the software as well as emergency call system stopped working. Called the local dealer BMW of North Canton on June 25, Ohio to check and fix and the... Read more

Incident date: Mar 14, 2024

Incident date: Jun 26, 2025

Incident date: Jun 25, 2025

The contact rented a 2024 Chevrolet Blazer. The contact stated that while driving at undisclosed speeds, the vehicle vibrated and wobbled. There was no warning light illuminated. The contact stated that while driving at undisclosed high speeds, the vehicle vibrated abnormally. The contact stated that the vibration felt like the wheels were detaching from the vehicle, causing the children's car sea... Read more

Incident date: May 26, 2025

Same defective engine issue as other saftey recalls for other vehicles.

Incident date: May 26, 2025

My car has been popping up engine fault service now. I went to my local mechanics and my car is exhibiting low coolant level but no signs of leak. They think it is internally leaking and causing spark plug number 4 to have blue corrosion and constant being replace.

Incident date: Jun 10, 2025

Part 68324912AC Latch Release Cable failed on both middle seats within one week of one another and approximately three weeks after the manufacturers warranty expired on the vehicle. The result is that both seat backs do not latch into place vertically and the entire seat freely slides forward and backward, slamming backward on acceleration and forward on braking. We have read on Internet forums th... Read more

Incident date: Jun 10, 2025

1. This vehicle was recalled for a software update due to the rear camera failing to operate at times. The software was updated by the dealer. However, this did not completely fix the problem. While the camera fails less frequently, it still does not energize at times. I took the vehicle back to the dealer. I was then informed that there is water intrusion into the rear lift gate, which causes the... Read more

Incident date: Jul 2, 2016

April 22, 2025 my 2008 Jeep lost power. There was a sequence, where one warning light was followed by another, followed by a complete loss of power. I charged the battery, car started up, I drove to dealer (a 5-minute trip), and by my arrival the Jeep had again lost all power. Dealer checked the vehicle, and told me the battery and charging system were fine, but the ABS brake modulator was drai... Read more

Incident date: May 16, 2025

While driving southbound on I-5 from San Francisco to Anaheim, the vehicle began making rattling and squeaking noises from the engine compartment. Within minutes, multiple warning systems activated, including alerts for power steering, brake system, ABS, and other critical components. The vehicle quickly lost power and could no longer shift gears. We were forced to exit the highway near Kettleman... Read more

Incident date: May 31, 2025

The contact owns a 2019 Mercedes-Benz AMG E53. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the screen occasionally turned off, compromising the back over prevention system. No warning ligh... Read more

Incident date: May 31, 2025

I received a recall notice from BMW in October 2024 for Recall 24V-608 involving a water pump electrical connector defect in my vehicle. According to the notice, this defect may cause liquid to drip onto the water pump’s electrical connector, potentially leading to a short circuit and, in rare cases, a fire. As of June 2025, nearly eight months later, there is still no remedy available. I have ... Read more

Incident date: May 31, 2025

Incident date: Jun 26, 2025

I got in my car and received the following error messages immediately upon turning on the car: - Brake System Failure 43 MPH Max Speed - Brake Assist Failure. Press hard to brake. Speed limited. - Service Stabilitrak - Auto Hold Unavailable Driving the car was very unsafe as the brakes were extremely difficult to engage, taking my full body force to fully depress the pedal and have the brake... Read more

Incident date: Apr 24, 2025

The car keeps dying while I’m driving and saying “shift to park” and then slamming on the brakes and dying. The card is 4 years old with 44k miles. I had to sit on the side of the road in 93 degree heat in Florida while pregnant and waiting on a tow truck. How has someone not died because of this? I’ve seen SEVERAL posts of people saying the same thing happened to theirs. It’s SO unsafe.

Crash

Incident date: Jun 11, 2025

Front windshield wipers completely stop working while driving Vehicle is available for inspection Dealer could not reproduce or confirm Vehicle has been looked at by two different dealers, April 2025 and June 2025 Failure has occurred twice while driving in the rain, November 2024, approx 32k miles on vehicle June 8th 2024, approximately 37K miles on vehicle No warning lamps or messages

Incident date: Jun 18, 2025

Blew horn at someone who cut in front of me, and horn sounded rough, then the same driver cut me off again, blew horn, NO horn. Also, headlight burnout issues. Had to replace the driver's headlight 39 weeks ago. Week or two after that, the left side went out, and about a month later, running bulb went out on passenger side. Well, the headlight just blew again, same day as the horn, just had to rep... Read more

Incident date: Jun 18, 2025

Recall R24B2 / NHTSA 24V-700 affects my 2019 Nissan LEAF. I received the initial notice in Oct 2024, warning me not to use DC fast charging due to fire risk. It’s now June 2025, and Nissan has failed to provide the promised software remedy. My vehicle remains partially unusable, and no timeline has been provided. I request NHTSA investigate this delay and compel Nissan to offer timely repair or ... Read more

Incident date: Jun 13, 2025

As many before me, I urge NHTSA to hold Honda accountable for failure to rectify the "2020-2022 Acura/Honda Multi-model Seat Weight Sensor Recall" announced on February 6, 2024. I received the initial notice in March 2024, followed by a post card stating that the parts were in stock in April 2025. Upon calling Honda the following day, I was told that the parts were again out of stock and that I wo... Read more

Incident date: Jun 24, 2025

Vehicle: 2021 Ford Bronco VIN: [XXX] Mileage: Approximately 88,000 miles Complaint: I am reporting major safety and drivability concerns with my 2021 Ford Bronco, which is currently undrivable and in the shop at Ron DuPrat Ford in Dixon, California. Despite experiencing issues nearly identical to those covered under existing recalls, my vehicle’s VIN is not currently included. While driving ... Read more

Incident date: May 15, 2025

Had the engine replaced at 10,342 and the engine just went out again at 85,343 Old engine #N1210061cu8x0090 replaced at 10,342 Faulty replacement engine #t2211729l92x0913 I show this engine is part of the recall from but GMC is telling me my engine isn’t part of this recall and won’t cover my faulty engine that just went out.

Incident date: Jun 9, 2025

The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. Additionally, the contact stated that upon taking the vehicle to the dealer for an oil change, the dealer removed the windshield exterior A-pillar trims without the authorization. The dealer informed the contact t... Read more

Incident date: Jun 9, 2025

While doing oil change, I realized car has rear seal oil leak. Transmission experiences slippage in cold weather. Car has a very good maintenance record.

Incident date: May 9, 2025

Hi, this vehicle is owned by Surreal Development LLC. A company whom reverse engineers vehicle. GM has an issue in their Cadillac Lyriq's which causes a complete failure of the vehicle's communication systems without warning while driving. This issue appears to affect all Global B vehicles but it is most severe in vehicles with one pedal driving (Sierra EV, Lyriq, Blazer EV, Optiq, Silverado EV, ... Read more

Incident date: May 9, 2025

The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving on a main road at 40 MPH, the vehicle lost automotive power, causing the vehicle to shut off. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was informed that the engine wiring harness was faulty and needed to be replaced. The vehicle was ... Read more

Incident date: Jun 9, 2025

This is related to safety recall 25V-280. My backup camera is still producing the “Camera temporarily unavailable” message with the latest software update 3.6.4. installed. Matter of fact it seems it has gotten worse since 3.6.4. to the point where it is reproduceable after each deep sleep. My vehicle is a 2022 Polestar 2 LRDM with no packages. The scenario that triggers the issue is: Car park... Read more

Incident date: Jun 9, 2025

Been dealing with fogged up headlights from the time I bought my 2022 Genesis gv70 new. I've had at least 4 headlights replaced including recently, June 2025. My warrenty is about up and I was told by the dealership that I would be on my own after this. Problem is obviously not resolved. Lighting is a big safety issue. This should be a recall with a fix in place not a stop gap.

Incident date: Jun 24, 2025

In December of 2024 the engine started not being able to reach full power. This would happen intermittently and there would be a check engine light that would come on when this was happening. In January of 2025 I had the code pulled up by a mechanic at a local shop and this mechanic actually spoke to the service manager of the GMC dealership who said it was covered under the 100,000 mile power tr... Read more

Incident date: Jun 24, 2024

This vehicle, and models with the same throttle body and air filter/air duct assembly have an issue. Where plastic parts from the vacuum box attached to the air duct come loose and get stuck in the throttle body. Causing the engine to rev up then die. I have dealt with this same issue twice in the last three weeks. Thank you for your time.

Incident date: Jun 24, 2024

The contact owns a 2019 Ford F-150. The contact stated that the vehicle was making an abnormal rattling sound on cold starts and while idling. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure and referred the c... Read more

Incident date: Jan 1, 2022

The steering wheel sticks when slight turning on both sides.

Incident date: Jun 23, 2025

Car was checked for recall 15S34 and incorrectly determined to not have a problem. This recall deals with the gas tank cracking open. This car will pool gas on the ground under the car. Ford says since this was previously looked at, even if the determination was false, they will not take any action or help with it. Please assist - this is a known problem and should be repaired under the reca... Read more

Incident date: Jun 23, 2025

I received the vehicle recall from GMC and contacted my dealership to inform them I was having a lagging issue with power in my truck. I inquired if I can bring the truck in to have it looked at under the recall, but was informed that no remedy was provided, and I also have to wait until my VIN# came up for inspection which no date or time frame was available. The next question I ask was can I g... Read more

Incident date: Jun 22, 2025

Pulling my camper with my 2019 Ford F250. As we began to go down a hill I tapped the brakes to just slow down. I was driving around 55 mph. After I tapped the brakes the front end began to shake. I guess this is known as the Death Wobble. It was extremely scary. Never have had anything like this before. If Ford knows about this why have they not done anything? Thanks

Incident date: Jun 22, 2025

Incident date: May 21, 2025

My Infotainment system randomly places phone calls, changes or cancels maps, and otherwise takes random actions that create distractions that makes for unsafe driving. It appears that the screen may be delaminating in multiple spots which would cause the above problems.

Incident date: Jun 19, 2025

Mechanic states that driver buckle is causing error message concerning air bag deployment on driver side, says belt buckle should be replaced so connectivity will be re-established, to enable air bag deployment. I would think this would be a safety recall, if this is the case.

Incident date: Jun 19, 2025

The engine cooling system and engine block failed due to coolant intrusion into the engine cylinders. This issue has been diagnosed by an independent mechanic and is available for inspection upon request. Yes, the problem has been confirmed by an independent service center, which diagnosed coolant intrusion into the engine block, a known issue on this engine. The shop recommended full engine rep... Read more

Incident date: Jun 18, 2025

The contact owns a 2022 Honda HR-V. The contact stated while driving 10 MPH, the CVT transmission suddenly failed after approximately 50 miles of driving. The contact stated that there was an abnormal sound coming from the transmission before the vehicle lost motive power. There were no warning lights. The contact coasted to the side of the road and turned off the vehicle. The vehicle was towed to... Read more

Incident date: Feb 20, 2025

This Car have a lot issues we the computer in the car, the car I was missing oil in the engine ,the piston. Blows out No light 💡 engine On the car have a lot problems we trans mission No light On,I Have problems we transfer Case No light on, Now still having problems if backups sometimes is No light on,I don’t know if Normal but if have a lot safety concerns in this car.

Incident date: May 14, 2025

When driving on expressway at about 70 mph. Engine light comes on. Car loses acceleration. Start stop states it’s unavailable. Have to pull over on side of road and turn car off. Restart car and it drives normally with engine light on. Took it to a local dealership and they stated it need ed a software update. They then test drove the car and problem did not reoccur. The very next day while driv... Read more

Incident date: Jan 21, 2021

1)After sitting for 2 days the battery was drained or dead. The truck would not start. I jumped the truck and it started up. Every time I park the truck i get a warning that the battery is low and I should drive it to recharge the battery. I drive the truck but it will not recharge. 2) The check engine light comes on. I went to the auto parts and scanned for diagnostics. The scan came back as a fu... Read more

Incident date: Jan 21, 2021

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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