Consumer Safety Complaints

Incident date: Mar 1, 2026

The contact owns a 2024 Cadillac Lyriq. The contact stated that while reversing, the rear-view safety sensor alert did not function as intended. In addition, the contact stated that the auto-braking safety sensor did not activate. The contact's vehicle crashed into a tree. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure... Read more

Crash

Incident date: Mar 1, 2026

The contact owns a 2024 Cadillac Lyriq. The contact stated that while reversing, the rear-view safety sensor alert did not function as intended. In addition, the contact stated that the auto-braking safety sensor did not activate. The contact's vehicle crashed into a tree. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure... Read more

Crash

Incident date: Nov 13, 2025

Odometer Fraud. The contact purchased a 2019 Cadillac Escalade ESV on November 5, 2025, from a private dealer. The contact stated that upon having a State Inspection performed on the vehicle, the vehicle failed the inspection. The mechanic stated that the amount of mechanical work needed to repair the vehicle did not match the low mileage on the vehicle. The contact then obtained a Carfax Report a... Read more

Incident date: Jan 30, 2026

My front door latch doesn't work often leaving me locked out of the car. If the car is off I can use the auto roll down feature, but if the car is on i can't. This is a safety issue if I am in danger or my child is in the car.

Incident date: Feb 23, 2026

Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous

Incident date: Feb 23, 2026

Low beam lights are extremely dim pretty sure it’s caused by the projector screen infront on the bulbs not allowing enough light to come thru. Can not see the road infront of you or around the side or your car when needing to make a turn, extremely dangerous

Incident date: Jan 4, 2026

I experienced a complete electrical failure in my 2024 Cadillac Lyriq that prevented access to the vehicle while an infant was inside. The incident occurred when the vehicle’s 12-volt battery system failed, causing a total loss of electrical power and rendering the vehicle completely unresponsive. As a result of this failure, all electronic entry systems stopped functioning and the exterior door... Read more

Incident date: Mar 3, 2026

Vehicle: 2026 Cadillac Escalade IQL (battery-electric SUV). At approximately 4,500 miles the vehicle began displaying battery/high-voltage system warnings and charging system errors. An earlier incident involved a critical battery warning instructing service. When presented to the dealership, the vehicle was initially described as potentially requiring extensive diagnostic disassembly. The deale... Read more

Incident date: Mar 3, 2026

Vehicle: 2026 Cadillac Escalade IQL (battery-electric SUV). At approximately 4,500 miles the vehicle began displaying battery/high-voltage system warnings and charging system errors. An earlier incident involved a critical battery warning instructing service. When presented to the dealership, the vehicle was initially described as potentially requiring extensive diagnostic disassembly. The deale... Read more

Incident date: Mar 3, 2026

Vehicle: 2026 Cadillac Escalade IQL (battery-electric SUV). At approximately 4,500 miles the vehicle began displaying battery/high-voltage system warnings and charging system errors. An earlier incident involved a critical battery warning instructing service. When presented to the dealership, the vehicle was initially described as potentially requiring extensive diagnostic disassembly. The deale... Read more

Incident date: Jan 31, 2026

Experienced loss of electric power steering while driving at 60 MPH on interstate. Had 6 passengers in vehicle at the time and could have crashed if another vehicle was in other lane next to us during steering loss. Steering available for inspection. Have taken vehicle to dealer to fix issue. They diagnosed and replaced Negative and Positive wiring harness to battery; however, vehicle steering... Read more

Incident date: Feb 16, 2026

The contact owns a 2021 Cadillac XT5. The contact stated that while driving approximately 50 MPH, the infotainment screen was touched but went black and failed to respond. The vehicle was turned off and restarted at the next traffic light, and the infotainment screen was touched and remained black and failed to respond. The vehicle was taken to an independent mechanic and was diagnosed; however, t... Read more

Incident date: Feb 16, 2026

The contact owns a 2021 Cadillac XT5. The contact stated that while driving approximately 50 MPH, the infotainment screen was touched but went black and failed to respond. The vehicle was turned off and restarted at the next traffic light, and the infotainment screen was touched and remained black and failed to respond. The vehicle was taken to an independent mechanic and was diagnosed; however, t... Read more

Incident date: Feb 14, 2026

The engine failed on I-17 while driving 75MPH on 2/14/2026. The car shifted into neutral and was able to coast on to the berm of the interstate. The car was towed to Flagstaff Chevrolet and was determined to have engine failure and is waiting for a replacement engine. When the engine failed a warning message came on warning of severe engine overheating and shut down and the car automatically sh... Read more

Incident date: Mar 1, 2026

I have replaced two brand new tires on the back right. I then saw that there was a TSB for the very issue im having with my vehicle. A slow loss of air from the back right tire. The TSB link is https://www.nhtsa.gov/?nhtsaId=11017016 Its a slow.loss of air that eventually ends you up with a blown tire on the side of the road which has happened twice to me now. There is no location on the vehicle f... Read more

Incident date: Feb 17, 2026

My 2025 Cadillac Escalade ESV went into the dealership for routine maintenance and several software updates were applied to vehicle along with an oil and filter change on 17 February. The software took multiple times to load and I took the vehicle home on 20 February. Later that day after picking up my children from school an error popped up on the dash that stated Service Leveling System and Ve... Read more

Incident date: Mar 3, 2022

The contact owns a 2020 Cadillac CT5. The contact stated that while driving at various speeds, the vehicle shuddered and experienced hard shifts intermittently. There was no warning light illuminated. The contact stated that the failure progressively worsened, and the vehicle made an abnormally loud sound while driving. The check engine warning light and the traction control warning light were ill... Read more

Incident date: Feb 16, 2026

Component: Electronic Stability Control / Navigation / GPS Complaint: Since the February 2026 over-the-air software update, the built-in Google Maps GPS has been severely malfunctioning. The system consistently fails to update my vehicle’s location, showing me as stationary at my home address even after driving for 30+ minutes and 20+ miles away. This is not an intermittent glitch — it renders... Read more

Incident date: Feb 17, 2026

The radiator had a leak that required replacement in my 2020 Cadillac XT5. The car only had 30,000 miles. Because of that GM replaced the radiator for $600 instead of the standard cost of $2,000. This is the 3rd Cadillac of my relatives of similar age that had a radiator leak. The service manager admitted they are replacing at least 7 of these every week. In my opinion this is a manufacturing... Read more

Incident date: Feb 17, 2026

The radiator had a leak that required replacement in my 2020 Cadillac XT5. The car only had 30,000 miles. Because of that GM replaced the radiator for $600 instead of the standard cost of $2,000. This is the 3rd Cadillac of my relatives of similar age that had a radiator leak. The service manager admitted they are replacing at least 7 of these every week. In my opinion this is a manufacturing... Read more

Incident date: Mar 2, 2026

My 2022 Cadillac Escalade Sports Platinum has shut down several times while I'm driving, and recently it started shifting into neutral on its own. I have three kids, and my whole family was in the car when this happened. Once, it shut down and shifted to neutral as I was crossing a busy street at night. I was really scared that someone might hit us because it was hard to see. I will take the SUV t... Read more

Incident date: Mar 2, 2026

My 2022 Cadillac Escalade Sports Platinum has shut down several times while I'm driving, and recently it started shifting into neutral on its own. I have three kids, and my whole family was in the car when this happened. Once, it shut down and shifted to neutral as I was crossing a busy street at night. I was really scared that someone might hit us because it was hard to see. I will take the SUV t... Read more

Incident date: Mar 1, 2026

Completely lost power because battery ran out, and since Cadillac only provided a digital owner's manual, not a printed one, it could only be accessed if the vehicle had power. We were stranded in an area without cell service and could not consult a manual to determine what to do. Cadillac's own website throws an error when trying to access the digital PDF at https://www.cadillac.com/support/vehic... Read more

Incident date: Feb 25, 2026

While driving down the freeway at approx. 65 miles per hour, I heard a very loud sound like an explosion, or a huge balloon exploding, and then heard crackling of glass. It was very scary and dangerous. I had to slow down immediately, and was able to get off the freeway. I pulled into a gas station, and tried to figure out where it came from. I realized that my sunroof was either hit with somethin... Read more

Incident date: Feb 21, 2026

The contact owns a 2020 Cadillac XT5. The contact stated that while in drive and attempting to shift into reverse (R), the gear shifter knob fractured. The gear shifter shifted into park(P) and failed to respond as needed. The contact held the fractured piece in place to move the gear shifter. The message "Gear Conditions not Met" was displayed. The vehicle was taken to a dealer, where DTC: P07B4,... Read more

Incident date: Mar 2, 2026

The low beams make it impossible to see at night. I replaced the bulbs to high visibility LED and still nothing. It's so dim and bad I have to drive with high beams on. It's terrible that it's been like this for 4 years and still we have no recall on the headlights when they now there's a problem with the reflective material and/or condensation on the inside of the headlight.

Incident date: Feb 18, 2026

While slowly turning into a parking space at approximately 1 mph (?) the vehicle unexpectedly accelerated. The vehicle mounted the curb, and struck a a parked car and hit a brick retaining wall, causing damage to both. This all happened within a few seconds and there were no warning lights or messages before or during the accident. I was not injured and there were no other people present. The po... Read more

Crash

Incident date: Feb 18, 2026

While slowly turning into a parking space at approximately 1 mph (?) the vehicle unexpectedly accelerated. The vehicle mounted the curb, and struck a a parked car and hit a brick retaining wall, causing damage to both. This all happened within a few seconds and there were no warning lights or messages before or during the accident. I was not injured and there were no other people present. The po... Read more

Crash

Incident date: Feb 18, 2026

While slowly turning into a parking space at approximately 1 mph (?) the vehicle unexpectedly accelerated. The vehicle mounted the curb, and struck a a parked car and hit a brick retaining wall, causing damage to both. This all happened within a few seconds and there were no warning lights or messages before or during the accident. I was not injured and there were no other people present. The po... Read more

Crash

Incident date: Mar 2, 2026

Noticed smoke in rear view mirror while driving at 65 mph. Towed to repair facility. Engine has a piston rod broken and pushed through the block.

Incident date: Feb 24, 2026

Started vehicle in morning and no sound from the infotainment system (even if radio screen is on). Noticed turn indicators sound no longer functioned as well as I believe auto stop function also became non-functional. Safety concern while driving. Had to reset by performing a system re-set/re-boot myself to make everything work again. This issue occurred 2 times in 2 seperate days.

Incident date: Jun 15, 2025

Driving on freeway, vehicle in front slowed down and my vehicle detected vehicle in front slowing down only slowed, not stopping), so my vehicle immediately braked to a stop on the freeway. Concern vehicles behind me of rear end collision. Vehicle would not allow me to proceed until until my vehicle was at a complete stop. Very dangerous as this could cause injury or death by other drivers not abl... Read more

Incident date: Jun 15, 2025

Driving on freeway, vehicle in front slowed down and my vehicle detected vehicle in front slowing down only slowed, not stopping), so my vehicle immediately braked to a stop on the freeway. Concern vehicles behind me of rear end collision. Vehicle would not allow me to proceed until until my vehicle was at a complete stop. Very dangerous as this could cause injury or death by other drivers not abl... Read more

Incident date: Feb 28, 2026

Vehicle is equipped with a 9 speed automatic transmission that will not engage (even after dealer re-program/re-learn). Transmission must either be manually shifted to 9th gear by paddle shifter or shifted to manual mode and quickly back to auto for it to shift to 9th gear (fuel efficiency affected). Report twice to dealer with no concern for repair. Incident happens at every use of the vehicle (i... Read more

Incident date: Feb 28, 2026

Engine lost power on steep grade hill with kids in the car on our way to Tahoe putting us all at risk

Incident date: Feb 28, 2026

Engine lost power on steep grade hill with kids in the car on our way to Tahoe putting us all at risk

Incident date: Feb 28, 2026

Engine lost power on steep grade hill with kids in the car on our way to Tahoe putting us all at risk

Incident date: Feb 28, 2026

Roads were dry. Sunny conditions. Driving approximately 55 mph in fast lane. Vehicle brakes locked up for approximately one second. There was no collision warning and no vehicle in front of us. We pulled over to disengage all collision and emergency brake functions. Driver and passengers were all shocked and had pain from tension in neck and back. Had roads been icy this could have led to a multip... Read more

Incident date: Feb 28, 2026

Roads were dry. Sunny conditions. Driving approximately 55 mph in fast lane. Vehicle brakes locked up for approximately one second. There was no collision warning and no vehicle in front of us. We pulled over to disengage all collision and emergency brake functions. Driver and passengers were all shocked and had pain from tension in neck and back. Had roads been icy this could have led to a multip... Read more

Incident date: Feb 28, 2026

Roads were dry. Sunny conditions. Driving approximately 55 mph in fast lane. Vehicle brakes locked up for approximately one second. There was no collision warning and no vehicle in front of us. We pulled over to disengage all collision and emergency brake functions. Driver and passengers were all shocked and had pain from tension in neck and back. Had roads been icy this could have led to a multip... Read more

Incident date: Feb 25, 2026

Suspension failed at 50,000 miles. At 56,000 miles one of the valve components inside the engine (a lifter) has collapsed. This part controls the opening of the engine valve, and because it is no longer moving, that cylinder cannot build compression and is causing the misfire. This is an internal mechanical failure inside the engine and cannot be caused by body work, fuel quality, or anything ext... Read more

Incident date: Feb 25, 2026

Suspension failed at 50,000 miles. At 56,000 miles one of the valve components inside the engine (a lifter) has collapsed. This part controls the opening of the engine valve, and because it is no longer moving, that cylinder cannot build compression and is causing the misfire. This is an internal mechanical failure inside the engine and cannot be caused by body work, fuel quality, or anything ext... Read more

Incident date: Feb 1, 2026

Loud engine knocking heard after starting vehicle at grocery store, vehicle was driven 25 miles to get to store so was 'warm', check engine lite on dashboard came on during knocking, was able to drive vehicle to dealership for diagnosis (approximately 3.1 miles), dealership diagnosis after engine teardown was roller lifter failure causing damaged camshaft, instead of repairing defective parts in t... Read more

Incident date: May 8, 2024

On 5/8/2024, at approximately 18,969 miles, the vehicle suffered a sudden and complete loss of engine power while driving on the highway in the rain with my family inside. The engine died, the vehicle lost all propulsion creating an immediate and severe safety hazard. Dealer diagnosis revealed a catastrophic crankshaft main bearing failure, requiring a full engine replacement. Since the engine rep... Read more

Incident date: May 8, 2024

On 5/8/2024, at approximately 18,969 miles, the vehicle suffered a sudden and complete loss of engine power while driving on the highway in the rain with my family inside. The engine died, the vehicle lost all propulsion creating an immediate and severe safety hazard. Dealer diagnosis revealed a catastrophic crankshaft main bearing failure, requiring a full engine replacement. Since the engine rep... Read more

Incident date: May 8, 2024

On 5/8/2024, at approximately 18,969 miles, the vehicle suffered a sudden and complete loss of engine power while driving on the highway in the rain with my family inside. The engine died, the vehicle lost all propulsion creating an immediate and severe safety hazard. Dealer diagnosis revealed a catastrophic crankshaft main bearing failure, requiring a full engine replacement. Since the engine rep... Read more

Incident date: Feb 17, 2026

The contact owns a 2016 Cadillac Escalade. The contact stated that while driving at 65 MPH, there was an abnormal popping sound coming from the engine. The contact stated that the vehicle sounded like it was going to stall, and the accelerator pedal was depressed to keep the vehicle from stalling. The vehicle was driven to an independent mechanic, where it was diagnosed with lifter failure. The ve... Read more

Incident date: Feb 21, 2026

On 2/21/26, while driving approximately 60 mph, my car experienced a sudden loss of propulsion. The vehicle unexpectedly shifted into neutral and began decelerating, displaying a prompt instructing me to press the start button. I was able to coast to the shoulder and avoid a collision, but the incident occurred in active highway traffic on a Saturday afternoon and posed a significant safety risk. ... Read more

Incident date: Jan 1, 2026

I've had my driver side door handle switch replaced beacuse it was faulty and I could not get into my car through the driver side. Now I am having the same issue with the passanger side. In a case of an emergeny if I can not get into my car I fear for my or my passanger's safety. I fear the quality of the parts are not ment to last. I replaced the driver side handle right before the manufactur war... Read more

Incident date: Feb 24, 2026

TRANSMISSION ISSUES. MY VEHICLE LUNGES AND HAS HARD SHIFTS WHEN ACCELERATING FROM LOW SPEED TO HIGH SPEEDS. ALSO LUNGES WHEN SLOWING DOWN OR STOPPING