Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jul 31, 2025
I discovered, after my Ford Ecoboost engine light came on, that my engine needs a total replacement with only 67,000 miles on the engine. I have learned that it was a KNOWN design flaw by Ford Motor Company since 2020, the year I purchased my vehicle slightly used with 20k miles. The engine can overheat, catch fire, or seize up while driving, due to coolant leaking into the piston chambers. I ... Read more
Incident date: Jul 30, 2025
The contact owns a 2017 Toyota Corolla. The contact received notification of NHTSA Campaign Number: 20V024000 (Air Bags). The contact stated that while driving at 15-20 MPH, the forward collision avoidance feature failed to alert her of vehicles ahead. The contact swerved the vehicle, crashing into the bridge wall. The air bags did not deploy. Several unknown warning lights were illuminated. The c... Read more
Crash
2 injured
Incident date: Jul 30, 2025
The contact owns a 2021 Coachmen Sportscoach built on a 2021 Freightliner XC-S Chassis. The contact stated that while driving at an undisclosed speed, the instrument panel became inoperable and turned blank. The vehicle was taken to the dealer, where it was diagnosed and determined that the Viper module had failed and needed to be replaced. The RV was not repaired. The manufacturer was made aware ... Read more
Incident date: Apr 1, 2025
rear tailgate on the bronco gives off a very loud rattling noise when driving
Incident date: Apr 1, 2025
My 2024 Chevrolet Trailblazer has two main issues. First, there is a constant squealing noise when braking. I reported this twice to the dealer — the first time they said it was just sand inside the wheel. The noise continued. On the second visit, they told me it would cost over $100 to inspect the brakes because the wheel needed to be removed, which I couldn’t afford. This problem started be... Read more
Incident date: Apr 1, 2025
My 2024 Chevrolet Trailblazer has two main issues. First, there is a constant squealing noise when braking. I reported this twice to the dealer — the first time they said it was just sand inside the wheel. The noise continued. On the second visit, they told me it would cost over $100 to inspect the brakes because the wheel needed to be removed, which I couldn’t afford. This problem started be... Read more
Incident date: Jul 29, 2025
65,300 miles on my 2016 Chevrolet Silverado with the 5.3 liter engine. Engine lifter and camshaft failure due to the AFM/DFM system. Now my truck is being worked on as we speak by a performance shop who says these seem to be a normal occurrence. Some with more miles and some with less millage. After doing some research online, this is a very common problem. And on TikTok, Instagram, and Facebook t... Read more
CADILLAC
ESCALADE ESV
(2018) - ENGINE
Jul 28, 2025
Incident date: Jul 6, 2025
Complete engine assembly (including internal bearings), twin turbochargers, and water pump. - Failure Mode: While driving at highway speeds, the engine warning lamp illuminated “Low Engine Oil Level,” followed by an audible ticking noise from the front of the truck. Upon shutting the engine off and attempting restart, the engine locked up and would not turn over. - Availability: The failed eng... Read more
Incident date: Jun 22, 2025
the air suspension failed and truck was sitting right on the frame making for hard steering and really bouncing when hitting bumps. the ABS light came on and warnings about air suspension. have had it worked on but problems keep returning. this time it wont go back to normal
Incident date: Jun 22, 2025
Code P0777 – "Pressure Control Solenoid 'B' Stuck On" – Reduced Propulsion / Reduced Engine Power Initiated While merging onto the interstate, this code triggered a reduction in engine power, limiting my speed to 35 mph on a highway with a posted limit between 40-70 mph. Due to the limited power, I was forced to drive on the shoulder to reach the next exit and pull into a service station. I v... Read more
Incident date: Jun 22, 2025
The windshield wipers became inoperable due to a ball joint failure within the wipers. The parts are available for inspection. The safety of myself and others were put at risk as it was raining heavily after sundown and I could no longer see through my windshield due to the rain not being cleared off by windshield wipers. The visibility issue could have caused an accident, especially if the car i... Read more
Incident date: Jul 27, 2025
NHTSA – Complaint filed 7/24/25 ODI #11675985 1.Pin box movement within the upper deck, sagging geometry. 2.Entry door opens during travel despite safety bar being engaged. 3.Entry door is difficult to close and does not stay secured even when locked while stationary. 4.Passenger-side main slide partially opens during travel. 5.Passenger-side main slide is separating from the camper; frame is da... Read more
Incident date: Jul 25, 2025
Back passenger seatbelt warning will not display on dash if seatbelts are unbuckled while car is driving. No sounds or notice. Happens sporadically. Dangerous when kids are playing musical chairs while driver is unaware. Dangerous. Noticed first year ago dealership was unable to replicate. Happened again dealership changed the seatbelt. Now occurring again
Incident date: May 20, 2025
Front windshield cracking.
Incident date: May 20, 2025
My 2025 Cadillac CT5 was stationary at a red light behind a red truck when a black truck traveling in the opposite direction struck the truck head-on. The red truck was pushed backward into the front of my CT5 with enough force to cause major front-end damage. Despite this, no airbags deployed. I believe the airbag system failed to detect or respond to a valid crash condition and there is a larger... Read more
Crash
1 injured
Incident date: Feb 24, 2025
With low miles on my vehicle I’m experiencing cam phasers start becoming very loud and rattling coming from my engine compartment due to the cam phasers as I research I found that it will eventually shred up the inside of the engine and destroy it, I wouldn’t want to be going down the highway and my engine lock up do to this issue and many other people’s issues of the same exact thing this i... Read more
Incident date: Feb 24, 2025
These new c ars with led headlights blind us. Also aftermarket led headlights. They need to be pulled because when meeting an oncoming car with these lights you are blinded. Like a camera flash. It's got to stop
Incident date: Jun 1, 2023
Vehicle engine exploded in the middle of the night. Car would remote start on its own as I would lock the doors and walk away prior to the incident. Also the airbag light would come off and on. Notice the day of the incident that the dimmer would disappear and reappear. Very strange I thought. The house could've burned down while we were sleeping. If it wasn't for our neighbors and the quick resp... Read more
Fire
Incident date: Jun 1, 2023
Vehicle engine exploded in the middle of the night. Car would remote start on its own as I would lock the doors and walk away prior to the incident. Also the airbag light would come off and on. Notice the day of the incident that the dimmer would disappear and reappear. Very strange I thought. The house could've burned down while we were sleeping. If it wasn't for our neighbors and the quick resp... Read more
Fire
Incident date: Jun 1, 2023
Vehicle engine exploded in the middle of the night. Car would remote start on its own as I would lock the doors and walk away prior to the incident. Also the airbag light would come off and on. Notice the day of the incident that the dimmer would disappear and reappear. Very strange I thought. The house could've burned down while we were sleeping. If it wasn't for our neighbors and the quick resp... Read more
Fire
Incident date: Jul 25, 2025
While driving the road whether highway our town… my vehicle will stall out. I can’t safely pass because my car loses power.. check engine light starts blinking then traction control lights come on and then battery light. I have to turn the car off after turning flashers on put it in park and restart after a few seconds. This vehicle is VERY UNSAFE to DRIVE.
Incident date: May 30, 2025
The dealer has been unable to provide repairs for the broken front camera for over three months, which has rendered many of the car's safety features inoperable.
Incident date: May 30, 2025
The dealer has been unable to provide repairs for the broken front camera for over three months, which has rendered many of the car's safety features inoperable.
Incident date: May 30, 2025
The dealer has been unable to provide repairs for the broken front camera for over three months, which has rendered many of the car's safety features inoperable.
Incident date: Jul 18, 2025
Back and other cameras are constantly not working and in some cases the backup cam won’t event work at all.
CADILLAC
ESCALADE ESV
(2023) - AIR BAGS
Jul 22, 2025
Incident date: Apr 25, 2025
The contact owns a 2021 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a... Read more
Incident date: Jul 14, 2025
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle lost automotive power. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that a wiring harness needed to be repaired. The dealer made the contact aware of an unknown recall; however, the VIN was not included. The vehicle was not rep... Read more
Incident date: Jul 21, 2025
The MMI (display/menu) continuously reboots every few minutes, which disrupts GPS navigation and back-up camera. This causes distraction and poses a safety risk while driving. This is a common problem among similar Audi software users but has not been addressed by the dealership. No other warnings appear, it will prompt me to re-log in after each reboot.
Incident date: Jul 18, 2025
The safety sub system completely stop working periodically. When it occurs: - the blind spot indicators do not light up when a car is in blind spot - turn signals stop making sound. Not sure if they still function - collision system stops making sound. Sometimes stops showing near objects and walls. This has happened about 7 times since purchase of the car, and requires a full computer reboot to... Read more
Incident date: May 23, 2025
The contact owns a 2015 Ford Focus. The contact stated that while attempting to start the vehicle, the instrument panel illuminated; however, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to a local dealer and the contact was waiting the diagnostic report. The vehicle was not repaired. The manufacturer was notified of th... Read more
CADILLAC
ESCALADE ESV
(2024) - ENGINE
Jul 21, 2025
Incident date: May 5, 2025
The contact owns a 2021 Subaru Crosstrek. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle inadvertently lost motive power in the middle of the roadway. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the battery. The vehicle was repaired, but the failure reoccurred... Read more
Incident date: Jun 20, 2025
Complete Bluetooth failure. Apple CarPlay and Android Auto constantly disconnect. Has happened since driving off of the lot.
Incident date: Jun 20, 2025
Complete Bluetooth failure. Apple CarPlay and Android Auto constantly disconnect. Has happened since driving off of the lot.
Incident date: Jun 20, 2025
Car won't not shift out ot drive when driving to Any other gears. Will not go into reverse or park.. shifting cable broke. Needs replacement
Incident date: Jun 2, 2025
DEF System will count miles down saying it is going to put you into limp mode while towing, when there is 3/4 plus DEF fluid in the tank. This caused me several times speed slow downs under 65 to try to make it to a safe place to add under 2 gallons to fill a 5 plus gallon tank on 70 to 80 mph highways a few times at dusk and night with limited off off travel lane access! This is telling you it wi... Read more
Incident date: Jan 9, 2025
Turned the car on and the display screen was black and would not work. This is after we did the software update several months ago.
Incident date: Jul 14, 2025
I am filing this complaint for a serious drivability and safety issue with my 2020 Range Rover Evoque (VIN: [XXX] ). For over two years, this vehicle has exhibited a violent jerking motion when accelerating from a stop. It happens intermittently but is becoming progressively worse. Despite multiple dealership visits, warranty repairs, and part replacements (including the driveshaft and oil separa... Read more
Incident date: Jun 19, 2025
While in traffic over 45 miles per hour, the vehicle placed itself into a hazard mode due to the electric vehicle propulsion system. This happened so fast and the deceleration rate was so quick that it risked a rear end collision. This is the second time this has happened and both were following a heavy rain storm. I drove through a modest puddle that did not even submerge half of the tire wall... Read more
Incident date: Jun 29, 2025
I have been noticing radiator fluid loss the past few months along with a recent engine light coming on so I took my Ford Escape to Vanderhyde Ford Dealership in Cedar Springs Michigan and they were going to do a leak check on the cylinders to see if antifreeze was leaking but they were only able to get 3 of the 4 spark plug out of engine block. They said they didn't want to break the spark plug o... Read more
Incident date: Jun 29, 2025
I purchased a 2019 Honda Civic LX July 3rd 2025 I noticed that the steering front end didn't feel right so I brought it back they still to this day the dealership has the car I cannot drive it on the highway because the steering goes to the left goes to the right I have to keep two hands on the wheel I came close to hitting a tractor trailer cannot drive over 50 mph without it being out of control... Read more
Incident date: Jul 14, 2025
On 4 different occasions car brake assist activated causing car to come to an immediate stop and jerk. At stop light as I started to accelerate a left turn car came to an immediate stop almost causing the car behind hit rear end. Brake assist light activated. This happened twice. And twice when in reverse backing out of a parking space and backing into driveway. Dealership notified look at my car ... Read more
Incident date: Jul 17, 2025
[XXX] Known issue in 5th Gen Ram 1500s. Defective Mopar Connector Cam Buss. Causes the truck shifting problems and can cause going into park while driving. Issue below is on the forum causing a wreck. My 2019 Dodge Ram Limited started malfunctioning, causing me to wreck when the shifter unexpectedly went into park while I was driving. The brakes locked up, making the truck slide, and by the tim... Read more
Incident date: Jul 17, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and sent a representative to the residence to inspect the vehicle. The dealer disco... Read more
Incident date: May 19, 2025
Formally reporting a serious and recurring safety issue with my 2021 BMW X5. Over the past five months, I experienced three separate incidents where the vehicle abruptly stopped while driving, each time displaying a red car warning light on the dashboard. The red malfunction symbol was similar to the below image (found online) Description of the Issue: Each of these terrifying safety experiences ... Read more
CADILLAC
ESCALADE ESV
(2021) - VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Jul 17, 2025
Incident date: Apr 18, 2025
The side mirrors shake heavily especially on highways. It puts my safety at risk and others as I am unable to properly focus on the road ahead of me when I am trying to clearly see if there are cars behind me while I am changing lanes. It causes me to take extra time looking at the mirror that I shouldn't have to in order to change lanes safely. This is a known issue and a Technical Service Bullet... Read more
Incident date: Jul 17, 2025
The GMC is starting to loss power in the engine. GMC has not send me an appointment to inspect the engine. This vehicle is my only transportation to work and doctors appointment. This is not fair for a powerful company like GMC is not taking the ownership of the engine in this vehicle. I need action asap. Please assist. Thank you
Incident date: Jul 17, 2025
In late 2024 at 45,000 miles I noticed my 2021 Kia Seltos burning oil due to an extremely low amount oil being removed during an oil change. Who knows how long it was going on. I took the vehicle to the dealership and was told an oil consumption test needed to be done. The test showed after driving 2,134 miles, the car was down 1.2 quarts of oil. That should be unheard of in a 3 year old car with ... Read more
Incident date: Jul 9, 2025
I am submitting this complaint due to repeated and unresolved safety and performance issues. Beginning in mid-2023, the vehicle experienced multiple system-wide failures, including: -All dashboard warning lights illuminating intermittently without cause, sometimes for days. -Sudden failure to accelerate after stopping, including stalling in intersections. -Engine running rich with repeated check... Read more
Incident date: Jul 9, 2025
I am submitting this complaint due to repeated and unresolved safety and performance issues. Beginning in mid-2023, the vehicle experienced multiple system-wide failures, including: -All dashboard warning lights illuminating intermittently without cause, sometimes for days. -Sudden failure to accelerate after stopping, including stalling in intersections. -Engine running rich with repeated check... Read more