Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: Jun 5, 2025
I had Baker Cadillac Dealership to perform the toe-link recall as well as a Multi-Point Vehicle Inspection on May 28, 2025. This is for a 2012 Cadillac SRX-3.6 Luxury Collection [VIN: [XXX]] that I was going to purchase for my [XXX] daughter pending the inspection results. Because Cadillac technicians performed the inspection and nothing major was flagged, I purchased the car for my daughter. Th... Read more
Incident date: Oct 20, 2022
Noticed difficulty starting the vehicle and smoke coming out of the exhaust and the check engine light came on with code PO302. Found this was associated with coolant leaking into the engine which caused the coolant level to decrease and had to add coolant to prevent the car from over heating. These leaking fluids could have leaked onto exhaust parts causing the smoke and possibly could have start... Read more
Incident date: Mar 6, 2025
The contact’s grandson owns a 2017 Ram 2500. The contact stated that while his grandson was operating the vehicle, the rear brake lights unintendedly remained illuminated. Additionally, while depressing the brake pedal, the braking system malfunctioned and the brake pads failed to release, causing the vehicle to drive at a reduced speed. The vehicle was taken to the local mechanic who diagnosed ... Read more
Incident date: May 18, 2025
The contact owns a 2020 Jeep Gladiator. The contact stated that while attempting to start the vehicle, the instrument panel failed to operate as intended and was inoperable. There was no warning light illuminated. The vehicle was taken to a local dealer and was inspected. The contact was informed that the instrument panel was faulty and needed to be replaced. The vehicle was not repaired. The manu... Read more
Incident date: May 18, 2025
The contact owns a 2011 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light was illuminated. The contact pulled shoulder of the road, turned the vehicle and waited for several minutes before restarting the vehicle and continuing to dri... Read more
Incident date: Feb 9, 2025
A month in after purchasing the check engine light came on. My car did not want to accelerate, started shaking and having jerking movement while driving on the freeway with my newborn and 3 other children in the car with me. Got stranded 3 hours away from home. Car has been in the shop going on 30 days. Spark plugs changed, coolant thermostat changed and now the engine was reported that it has fa... Read more
Incident date: Feb 9, 2025
Breaks occasionally make the car jump or shake excessively. This has happened randomly about 4 times already since we purchased the vehicle.
Incident date: Feb 9, 2025
Braking after hitting a pothole was a nightmare! No warning lights came on to prepare me for anything. Brake pedal went to the floor and would not work properly. Finally after getting my vehicle to stop I pulled over pumped my brakes and seemed to work after 5 tries. Toe link recall was “fixed” well not the case. After 2 recalls on the toe link I had a nice bill the cost me $1.450.00 after hav... Read more
Incident date: May 23, 2025
Kia issued a recall for defective piston oil rings. The recall was performed on my 2021 Kia Seltos and showed that I needed an engine replacement. The day that the dealership tested my car Kia suspended the recall stating the test was inaccurate. When the recall test was reissued my car passed and was denied for a new engine. An oil consumption test was performed on my car and the results were tha... Read more
Incident date: Jun 9, 2025
Halogen headlight bubls H7 melting the casing socket. Making my headlight assembly smoke.
Incident date: Jun 8, 2025
Dear NHTSA, I am submitting a formal complaint regarding a 2019 Buick Regal, which I purchased as a used vehicle in 2023 with approximately 19,000 miles. Since owning the car, I have added only 14,000 miles, yet I have experienced multiple significant and ongoing issues that raise serious concerns about the safety, reliability, and warranty service associated with this vehicle. Vehicle Problems:... Read more
Incident date: Jun 8, 2025
Dear NHTSA, I am submitting a formal complaint regarding a 2019 Buick Regal, which I purchased as a used vehicle in 2023 with approximately 19,000 miles. Since owning the car, I have added only 14,000 miles, yet I have experienced multiple significant and ongoing issues that raise serious concerns about the safety, reliability, and warranty service associated with this vehicle. Vehicle Problems:... Read more
Incident date: Jun 8, 2025
While driving on the highway, my vehicle suddenly engaged the brakes without any obstacle ahead, creating a dangerous and frightening situation. Immediately after this incident, the Check Engine and Transmission System warnings also appeared. This vehicle is still new, and it is completely unacceptable to experience failures in major systems like AEB, engine, and transmission. I have since lear... Read more
Incident date: Jun 6, 2025
Every time there is morning condensation/dew or rain, my front collision warning does not work. A notification pops up, the symbol comes onto the dash and it takes a good 3-5 minutes depending on the severity of the weather to have the symbol and notification go away and work. Also, 98% of the time when my car was preset to turn on, the emergency brake automatically engages every time I get into t... Read more
Incident date: Jun 2, 2025
Car running rough, mostly when first cranked. Check engine light came on - misfire cylinder 2 and 3. Changed spark plugs and coil packs. Cleared code. Check engine light came back on. Changed fuel injectors. Reset codes. Check engine light back on. Same codes - misfire cylinder 2 and 3. Auto Start/stop turns off when car is rough on initial cranking. Coolant has a leak believed to be going into th... Read more
Incident date: Jun 2, 2025
The front windshield began leaking into the cabin interior. A windshield replacement has been performed. I paid for the replacement in full. Receipts provided to Land Rover. The auto glass specialist that performed the work performed the replacement of many windshields ( same make, model, year) for the local LR dealer. Safety concerns existed due to the fogging of the windshield interior and ... Read more
Incident date: Jun 5, 2025
The MMI system which contains the backup camera and warnings, navigation, phone and radio goes blank and reboots. Continually does this at any time. You can be backing up in a parking lot and the screen goes black. Audi has tried to fix several times and continues to happen. Numerous complaints about this on Audiworld and Reddit. Major across the board problem with the vehicle.
Incident date: Jun 5, 2025
The MMI system which contains the backup camera and warnings, navigation, phone and radio goes blank and reboots. Continually does this at any time. You can be backing up in a parking lot and the screen goes black. Audi has tried to fix several times and continues to happen. Numerous complaints about this on Audiworld and Reddit. Major across the board problem with the vehicle.
Incident date: Dec 5, 2024
Back doors are completely water logged (full of water) and won't drain .
Incident date: May 27, 2025
There is a constant drain on the battery and overnight the battery can go dead. I replace the battery every 6 months to a year and have been doing that ever since we purchased it. The dealership wants $250 to diagnose it. It's been a problem from day 1. Even when we took it to get serviced and they kept it overnight - the same thing happened at the dealership, but they just ignored it. That w... Read more
Incident date: Jun 3, 2025
I HAD NOTED SEVERAL MONTHS AGO THAT THE BACK OS THE BACK SEAT WOULD NOT LATCH LEAVING IT TO SWING FORWARD WHEN COMING TO A STOP AND SLAMMING BACK WHEN ACCELERATING. WHEN I CHECKED THE LATCH I COULD NOT REMEDY THE PROBLEM. I BROUGHT MY TRUCK INTO CAPITAL FORD IN CARSON CITY FOR SOME OTHER PROBLEM AND ASKED THEM TO TAKE A LOOK AT THE SEAT PROBLEM. AFTER OTHER REPAIRS WERE DONE, MY SERVICE ADVISOR, ... Read more
Incident date: Jun 1, 2025
I have a 2022 ford maverick pickup truck and have a vibration in steeling wheel at acceleration so I took it to a very reapable tire ,brake and suspension dealer who checked the brakes, tires, balance, steering joints etc and found nothing wrong and said he had no clue what it could be and no Ford Recall issued but web sites show other customers with same problem and dealers are not wanting to com... Read more
Incident date: Jun 3, 2025
My vehicles steering column locked up and I could not turn left this issue was recalled on other similar year make and models but my VIN number was excluded from the recall. I can not get a replacement part for it as the part is on back order in the meantime I can not drive this vehicle and have no recourse. I am seeking to get the manufacturer to produce the needed part so I can purchase and in... Read more
Incident date: Jun 19, 2019
Have not had the recall addressed
Incident date: May 21, 2025
The contact owns a 2004 Ford F-250. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle jerked and briefly lost motive power before the vehicle stalled. No warning lights were illuminated. After several attempts, the vehicle restarted. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to a... Read more
Incident date: May 21, 2025
The rear seats in my 2016 ford explorer platinum have a know air bag issue that ford said is not a safety issue when addressed. It is a know issue by ford and they refuse to fix it because it is not under recall. The air bag light illuminate due to a worn or damaged connection to the rear inflatable seat belt connector which in turn will cause the rear airbags to not deploy during an accident.
Incident date: May 12, 2025
The 4WD light came in November 2024. When taken to the dealer I was told it was probably the power transfer unit as they have been replacing a lot of them. And upon inspection it was the PTU. This problem was verified as being common and a recall issued shortly after my vehicle got a new PTU. My VIN is not under the recall and I am being told there is nothing they can do. I don’t think it’s a... Read more
Incident date: May 12, 2025
The contact's friend owns a 2024 Grand Design Momentum Recreational trailer equipped with an Insignia gas range stove, Model Number: NS-RNG24SS9. The contact stated that after lighting the pilot light inside the oven, the contact closed the oven door and turned the oven knob. The contact stated that the stove then exploded, and the oven door flew open. The contact had not sustained any injuries. T... Read more
Incident date: May 31, 2025
car stalled and turned off in the middle of the intersection when trying to accelerate from a complete stop at a red light. the traffic behind me almost ran into the back of my car due to the sudden stop and it taking multiple tries to get the car to restart. this has happened multiple times starting only a few months after buying the car brand new in 2018. It is very dangerous. every time I tak... Read more
Incident date: Aug 10, 2024
Our Odyssey has had mounting concerns w/electrical system. These are safety issues. 10/20. Work done related to electrical system-rear camera having issues. Left/rt rear door wires were replaced due to recall. Software update completed. Gage control module software updated-know issue.10/23: rear windshield wiper not functioning-electrical issue & pump malfunctioned. Idol stop was not properly work... Read more
Incident date: May 1, 2025
My 2019 Nissan Armada has been showing a BCI Malfuntion warning light for the past year and a half on and off. Sometimes it puts the truck in limp mode, it won't start, or the brakes engage and the truck will not move while in drive. This has happened well over 30 times in the last year and a half. Typically, turning the truck off and on solves the issue, but there have been instances where I nee... Read more
Incident date: May 1, 2025
Prior to the recall this vehicle has had two incidents where it had to be brought into the dealership. One of those incidents caused the SUV to be in the shop for approx. a month where the battery was not holding a charge/could not be charged and the manufacture in Germany had to be contacted. The second time I driving out of town and the battery was fully charged (280 miles) for a 180 mile trip a... Read more
Incident date: May 1, 2025
Transmission fails to automatically shift into 9th gear. A GM bulletin #21-NA-181 indicates this is normal for efficiency operation, but the information indicated is false. Experiencing 9th gear is allowed to be shifted when manually over ridden or when shift to manual mode (without shifting to 9th gear), then shift back to auto mode, then transmission shifts to 9th gear automatically after this i... Read more
Incident date: May 12, 2025
My 2019 Honda Odyssey’s power liftgate control model failed due to water intrusion. My liftgate started to open and close while I was driving, would close on me while loading/unloading the trunk, and would also open while parked in parking lots nearly hitting passing vehicles. It is truly a huge safety concern. Once the old module was out, I found extensive corrosion and rust on the module and i... Read more
Incident date: Jan 2, 2024
Per Ford, the headlights are supposed to last the life of my vehicle. My drivers side headlight is now out. You can’t just change the bulb. You have the change the whole assembly which is $1500+. The extended warranty doesn’t cover it either. It’s a MAJOR safety issue and most people (like myself) can’t afford it out of pocket
Incident date: May 28, 2025
Dear NHTSA Safety Team, I am writing to file an urgent safety complaint regarding my 2023 Royal Enfield Interceptor 650, which experienced a catastrophic failure of the rear braking system while I was riding on a public road. On [insert date], while traveling at approximately 50 mph, I heard a loud metallic noise from the rear of the motorcycle. Shortly after, I attempted to slow down using the ... Read more
Incident date: Feb 14, 2023
While driving normally at around 30mph and without warning, the vehicle displayed multiple warning messages related to the HV Battery and lost all motive power in the middle of the road with insufficient time to pull over, creating a safety hazard. Upon inspection by a mechanic independent of Tesla, the HV Battery was found to have multiple voltage sense leads disconnected from the flexible PCB p... Read more
Incident date: May 28, 2025
Error P17F1 Judder Code. This is a known issue and my VIN is not covered under a recall when this is a known issue due to the ongoing CVT transmission lawsuit.
Incident date: May 28, 2025
Error P17F1 Judder Code. This is a known issue and my VIN is not covered under a recall when this is a known issue due to the ongoing CVT transmission lawsuit.
Incident date: May 28, 2025
While driving my 2024 Cadillac Lyriq in rolling traffic, the vehicle abruptly engaged the brakes without warning or cause. The braking was so forceful I initially thought I had been rear-ended. Once the braking event ended, I began to accelerate—only to discover the vehicle had shifted into reverse without any input from me. This resulted in a rear-end collision. There were no alerts or dashboar... Read more
Crash
CADILLAC
ESCALADE ESV
(2023) — UNKNOWN OR OTHER
May 28, 2025
Incident date: May 1, 2025
I bought my 2022 Ram 2500 brand new as a factory order. It is currently in the shop at Ron Lewis Ram in Cranberry Twp, PA to get a rear window water leak diagnosed. The dealer has told me that the rear windows frame is cracked in multiple places and wont be covered by my 8 year/125,000 mile max care warranty. I told them that it should be covered since its apparently a factory defect that caused t... Read more
Incident date: May 5, 2025
So my car started to stall when I started it an when I started goin down the road like it wanted to die. Then I started to smell gas very strong so had a code tester put to my car an i have 6 permanent codes. An not only that im smelling oil strong an noticing big oil spots under my car. So I look under the hood an behind the turbo I see oil behind an underneath the turbo. I definitely didnt feel ... Read more
Incident date: May 23, 2025
First time I had problems with my 2021 Terrain I took it to victory GMC on 9/20/24. At the it had 45,000 miles. Every time I would drive and accelerate it would shake extremely bad in the floorboard. There was also transmission fluid leaking. I picked the car up on 9/27/2024 and was advised that both front axles were replaced, which corrected the shaking and the driver side axle seal was replaced,... Read more
Incident date: May 28, 2025
5.25.2025 - Car shut down while at a busy intersection. Called Amherst Police due to location and how dangerous the intersection was. Family member needed to jump start the vehicle. Vehicle started before police arrived. Drove home. Called police to let them know we were no longer at the busy intersection. 5.26.2025 Took out battery to check charge at Auto store - tested Good - 82%. Re-installed b... Read more
CADILLAC
ESCALADE ESV
(2021) — ENGINE AND ENGINE COOLING
May 28, 2025
Incident date: Apr 1, 2025
The contact owns a 2018 GMC Yukon XL. The contact stated while driving 50 MPH, the check engine warning light was flashing. Additionally, there was an abnormally loud sound coming from underneath the hood, and the hood was shaking. The contact was able to drive to the residence. The vehicle was towed to Village Auto, where it was diagnosed and determined that the engine had failed and needed to be... Read more
Incident date: May 27, 2025
Attempting to park. Slowly inching forward while turning left. Vehicle accelerated. (Sudden Unintended Acceleration: SUA) Vehicle jumped a curb, bounced off a tree, dropped off the curb before comping to a stop. Internet search shows other similar reports; attributed, by Tesla, as pedal misapplication. This was not "pedal misapplication". I am not looking for anything. But NHTSA should inc... Read more
Crash
Incident date: May 28, 2025
The contact owns a 2013 Kia Optima. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the oil control valve, resulting in damages to the engin... Read more
Incident date: Nov 25, 2014
As I was driving down the road I heard a pop and a loud grinding sound. I pulled over to check and was immediately stuck in park (in a turning lane on rt1 with a 4yr old and a 8 month old) even though the car was still in drive. The gear shifter would not come out of park no matter what you shifted to, they just flashed. I got the vehicle towed to a shop because I couldn't get ahold of anyone at ... Read more
Incident date: May 22, 2025
The incident occurred on [XXX] around [XXX] (from the dashcam footages) in a highway (don't know the place, but I have a police report). I was driving my Tesla model Y 2026 with Full Self-Driving (FSD v13.2.8) Beta engaged when the vehicle suddenly off the road and hit the fence on shoulder. I retrieved dashcam footage from the incident, including footage leading up to and during the accident. the... Read more
CADILLAC
ESCALADE ESV
(2016) — ENGINE
May 27, 2025
Incident date: May 27, 2025
On May 26, 2025, after I arrived home and parked my 2025 BMW X3, the vehicle caught fire approximately 30 minutes later. The fire started due to a known recall issue (NHTSA Recall No. 25V202) related to the electrical/starter-generator connection, which can cause overheating and fire. I contacted BMW multiple times before the incident — on April 19, May 9, and May 25 — requesting help to fix ... Read more
Fire