Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
CADILLAC
ESCALADE ESV
(2021) - FORWARD COLLISION AVOIDANCE: WARNINGS
Oct 24, 2025
Incident date: Jul 28, 2025
software-related problem affecting the infotainment system and connected electronic sensors, including the loss of backup camera, loss of dash screen control information (black out). Loss of defrost control since it is part of hvac system controlled by video screen. Loss of sensors front and rear. Dealer has seen the car. We have called a week later. No expectation of a fix or timetable.
Incident date: Jun 23, 2025
Component/System Failed: The primary component failing is the Front Overhead Console Assembly (P-R-N-D manual gear selector/shifter and hazard light switch). The assembly detaches, rattles, and fails to remain securely affixed to the headliner. The defect has been present since delivery (Aug 2024, 208 miles). Safety Risk: The overhead console contains the crucial backup gear selector and the haza... Read more
Incident date: Sep 13, 2025
The contact owns a 2018 Jeep Wrangler. The contact stated that while driving approximately 55 MPH, the instrument cluster went black. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 24V652000 (E... Read more
Incident date: Jan 22, 2025
While traveling on the interstate at 10:30p, 6 hours into a highway trip, the vehicle shuttered violently and lost propulsion and powered systems control. We were traveling at 75 mph on cruise control and immediately had to take evasive action to avoid other vehicles traveling at highway speed as our vehicle rapidly decelerated to a stop. We were barely able to get to the shoulder of the highway b... Read more
Incident date: Mar 28, 2025
When I push on break it doesn’t engage to Release car from park.
Incident date: Mar 17, 2022
I have 2023 Jayco Redhawk SE mounted on a Chevy Express 4500 Cutaway chassis with only 5300 miles on it. Chevrolet dealer ran diagnostics and replaced an ABS sensor which had no impact on the problem. I have an appointment to have it looked at by another dealership recommended by Chevy Customer Service. It is not safe to drive, going up straight steep grades on the interstate the right rear wh... Read more
Incident date: Feb 21, 2025
On October 20, 2025, at approximately 10:30 a.m., my 2025 Nissan Rogue was parked in a public parking lot for several hours. When I started the engine, I heard a sudden loud pop, and the rear windshield immediately imploded, scattering glass both inside and outside the vehicle. There were no signs of impact, vandalism, or prior damage, and no hazards in the surrounding area. The vehicle’s climat... Read more
Incident date: Feb 21, 2025
The contact owns a 2018 Chevrolet Traverse. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, and the vehicle hesitated while accelerating. Additionally, the vehicle failed to immediately restart after refueling. The vehicle was taken to the local dealer, who diagnosed and determined that the purge valve was faulty and needed to be replaced. ... Read more
Incident date: Sep 27, 2025
I have had 2 instances of my F150 downshifting at highway speeds to 2nd gear while driving. I was not towing a trailer, just driving normally in both cases on my daily commute to work. The first instance was resolved by coming to a stop, shifting to park, and shifting into drive again. The second instance, I released the accelerator completely, shifted the gear selector to neutral and back to dr... Read more
Incident date: Sep 14, 2025
Gradually the low beam headlights on my 2015 Acura RDX became ineffective despite replacing the bulbs many times and cleaning the housings. I've taken the car to three different mechanics and none have been able to fix the problem. I can no longer drive at night with these headlights and will have replace the housings at significant cost. This seems like a manufacturer defect that should be recall... Read more
Incident date: Sep 14, 2025
There is oil leak that cannot be found. I have taken that truck to 3 different mechanics, conducted 3 different diagnostics using the dye and everything and the source of this leak cannot be found and is causing me problems.
Incident date: Sep 14, 2025
There is oil leak that cannot be found. I have taken that truck to 3 different mechanics, conducted 3 different diagnostics using the dye and everything and the source of this leak cannot be found and is causing me problems.
Incident date: Sep 3, 2025
On [xxx] My cousin, [XXX] , and I were on highway [XXX] and were about to exit when an ambulance exited onto the highway ahead causing the traffic to suddenly stop. As it stopped, I hit my brake, which usually jolts when I hit it but it didn't this time, the brake didn't feel the same it felt like my car wasn't stopping. The warning that usually goes off didn't go off either. My car hit a Jeep th... Read more
Crash
2 injured
Incident date: Sep 3, 2025
Both control arm bolts broke at same time, as no stress was put on them causing vehicle to go out of control.
Incident date: Sep 3, 2025
I am the original owner of this vehicle and have used this vehicle as my primary vehicle that has been well maintained in excellent mechanical condition with no accidents. The issue is the continuous flexing of the wire harness routed from the truck to body opening which continues to wiring shorts and breakage resulting in failure of the rear back up lamps, rear taillamp lighting and back up ca... Read more
Incident date: Sep 5, 2025
On Wednesday, September 3, 2025, while driving in regular city traffic, the vehicle suddenly lost propulsion without any warning or dashboard alerts. There were no warning lights, messages, or abnormal sounds before the failure occurred. The vehicle instantly shut down while in motion, causing a total loss of acceleration power and leaving me stranded in the middle of traffic. This occurred the ... Read more
Incident date: Sep 5, 2025
On Wednesday, September 3, 2025, while driving in regular city traffic, the vehicle suddenly lost propulsion without any warning or dashboard alerts. There were no warning lights, messages, or abnormal sounds before the failure occurred. The vehicle instantly shut down while in motion, causing a total loss of acceleration power and leaving me stranded in the middle of traffic. This occurred the ... Read more
Incident date: Sep 5, 2025
The problem I am reporting I found reported on the internet. My dashboard lite up with power steering and brake warning lights and told me to contact the dealer. Power steering was lost and braking power diminished. Pulled over and restarted the car several times and steering and braking came back but the warning lights still on. After sitting for an hour while we ate the car started with no warni... Read more
Incident date: Aug 7, 2025
The problem I am reporting I found reported on the internet. My dashboard lite up with power steering and brake warning lights and told me to contact the dealer. Power steering was lost and braking power diminished. Pulled over and restarted the car several times and steering and braking came back but the warning lights still on. After sitting for an hour while we ate the car started with no warni... Read more
Incident date: Aug 7, 2025
The problem I am reporting I found reported on the internet. My dashboard lite up with power steering and brake warning lights and told me to contact the dealer. Power steering was lost and braking power diminished. Pulled over and restarted the car several times and steering and braking came back but the warning lights still on. After sitting for an hour while we ate the car started with no warni... Read more
Incident date: Aug 7, 2025
On Friday, September 5, 2025, while driving with my family, the vehicle suddenly stalled while in motion. There were no warning lights or error messages before the failure occurred. While traveling at normal road speed, the vehicle instantly lost propulsion, steering assist, and braking power, leaving me without control in live traffic. For several seconds I was unable to steer or slow down norma... Read more
Incident date: Sep 10, 2025
center infoscreen blacked out while driving on 2 occasions weeks apart. screen rebooted after restarting car each time.
Incident date: Sep 10, 2025
I am writing to formally file a complaint for gross negligence, excessive delays, and repeated mechanical failures regarding my RAM 2020 ProMaster1500 HR; VIN: [XXX] at the authorized dealership Bomnin-Doral in Miami, FL. The vehicle remained at the dealership for 1 year, 4 months, and 18 days due to transmission damage and other mechanical issues. Five days after final delivery, the transmissio... Read more
Incident date: Oct 17, 2025
UnknownOn my dash my AWD fault warning has showed up followed by hill assist not available and traction control not available. I have looked for in formation online about it and it seems that it’s a recurring issue with 2020 Ford Escape and many others. I’ve seen that there was a customer satisfaction effective on April 9,2021 through April 30, 2022 but I have just gotten this car last year an... Read more
Incident date: Oct 17, 2025
PTU has failed. Recal needs to include 2017 limited models. Driving while came on. Didn't know exactly if I was going to get home, out me at rush for an accident. Light it on dash, SVC 4x4.
Incident date: Oct 1, 2024
The white paint on my 2016 Honda Pilot (White Diamond Pearl, NH-603P) is peeling and flaking off on the roof and tailgate, exposing the primer. The vehicle has never been repainted or damaged. Honda confirmed my VIN isn’t covered, but this is the same factory paint defect affecting other Pilots and Hondas with the same color. The issue keeps spreading and reduces resale value while exposing meta... Read more
Incident date: Oct 13, 2025
While driving my traction control turns off and reduces power to the vehicle often stalling it making it hard to safely move to the side of the road.. has been happening since I got the vehicle from a dealership
Incident date: Feb 1, 2025
Windshield monocular camera overheated. No longer working.
Incident date: Feb 1, 2025
Drive system malfunction message appeared after starting ignition at 6am before heading to work. Turned car off immediately and took another vehicle to work.
Incident date: Feb 1, 2025
I was driving my vehicle on the highway at 60mph. The car turned itself off, I lost power steering and brakes and drove into a drainage culvert after almost hitting several cars. The vehicle would not restart initially and I had to wait 5 minutes before it started back up. It died 3 more times with in 1 mile before I made it to a safe area to park the vehicle. There was no warning before this happ... Read more
Incident date: Sep 20, 2025
shade over sun roof folded up and dropped down. blocks the rear view can't see anything behind out back. folded up won't go back in keeps falling.
Incident date: Oct 1, 2025
The FCW turns off within 10 miles of driving. The FCW light clears up if the vehicle is shut off and restarted. However FCW warning comes back up and the FCW system is disabled.
Incident date: Mar 3, 2025
Loss of motive power. During normal operation, the vehicle suddenly loses a drive power and prompts user to shift into park and push the break before ignition. To reset, I had to stop the vehicle, shift into park and restart. This behavior repeated 4-5 times in an 2 mile trip. The dangerously degraded performance described above was preceded by an OTA software update on 10/11/2025.
Incident date: Sep 3, 2025
I parked to go into the grocery store and a message popped ip about an update. I clicked update now and the screen went black and the vehicle shut off. I left the store and in the middle of the road the whole jeep lunged forward and shut off. It said to go into park and turn on the vehicle. I drive slow home and my husband tried to take a look and drove it around our complex and it did the same to... Read more
Incident date: Sep 3, 2025
Loss of propulsion while driving. Vehicle went into neutral and forced to pull over and restart the engine. This is due to a bad software update that jeep updated over the air just minutes earlier. This is being reported by hundreds of users on various forums on Reddit and Facebook.
Incident date: Sep 3, 2025
Loss of propulsion while driving. Vehicle went into neutral and forced to pull over and restart the engine. This is due to a bad software update that jeep updated over the air just minutes earlier. This is being reported by hundreds of users on various forums on Reddit and Facebook.
CADILLAC
ESCALADE ESV
(2021) - ENGINE
Oct 8, 2025
Incident date: Sep 1, 2023
Heard a knocking sound, had it towed, diagnosed by local mechanic ans then diagnosed by Honda mechanic as engine rod bearing failures. Consistent with recall. However Honda says this vehicle VIN is not scoped within the recall, and therefor requires an engine replacement. Both mechanics, and Honda Sales Mgr, service Mgr, and sales rep, along with other mechanical knowledgeable persons, all were sh... Read more
Incident date: Jul 27, 2025
The car dies after parking for less than an hour, I have to press the battery reset button every time I get into it which also sets the alarm off probably annoying all my neighbors. There’s no accessories plugged in. The dealer is charging me $270 dollars to do a BMS update but I have seen recalls for this online that say it should be covered for free.
Incident date: Jul 27, 2025
The contact owns a 2024 Ram 3500. The contact stated that while attempting to start the vehicle in colder weather, the message "Pre-heating Diesel" was displayed on the screen. No warning light was illuminated. Several local dealers were contacted; however, the vehicle was not diagnosed or repaired. There was no recall for the issue associated with the VIN. The manufacturer was notified of the fai... Read more
Incident date: Jul 27, 2025
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to the dealer, where the recall repair was performed. The vehicle was returned to the contact; however, the contact was informed that the alternator was not spinning. The contact was informed that the alternator had seized and needed to be ... Read more
Incident date: Aug 16, 2025
FAILED MONOCULAR CAMERA : It is a very common issue across majority of HONDA ODYSSEY. It's the overheating of the camera and start to malfunction, causing all the warning systems lights to illuminate. A lots of people and families who have owned or currently owns HONDA ODYSSEYS minivans have either faced this problem in the past or having it more commonly now. Due to the malfunction caused by the... Read more
Incident date: May 1, 2025
I star failed and I could not use any of my lane assist. All features quit working that were to help me with other cars approaching failed. Radio quit work it working. Battery in car needed to be replaced and car needed to be jumped started. Curse control did not work. Had less than 2000 miles on car. Safety features in car quit working.
Incident date: Sep 30, 2025
the car has been running fine with no problem. I noticed as I was driving the engine light came on. i made it to my destination and as I was processing to head some where else i heard an unusual sound and the smell of burning smoke. Then all of a sudden there's a lot of smoke coming from the car and the car was stalling as if it was cutting off. I manage to get the car to a staff place since it se... Read more
Incident date: Oct 4, 2025
1. The passenger side daytime fog light occasionally fails to operate, which could be a safety concern in certain driving conditions. 2. The one-pedal drive feature automatically switches off, even though it is saved in my profile. This may present a hazard if I accelerate as if one-pedal drive is still active. 3. The blind spot warning system does not provide an audible alert, and it sometimes ac... Read more
Incident date: Aug 1, 2025
Shift to park error, car will not go into park. A well known GM issue that apparently has yet to be recalled.
Incident date: Aug 1, 2025
On September 27, 2025 at approximately 1:15 PM, I was traveling southbound on Minnesota 371 just north of Nisswa, Minnesota. I was towing a pontoon boat trailer with no boat on it. I was traveling in the right lane as I approached the County 29 / Wilderness Road intersection. 371 at this point curves gently to the left. A vehicle in front of me was in the right turn lane to turn west on County... Read more
Incident date: Aug 1, 2025
Three times now since buying my van about 6 months ago brand new, I come to a stop light, the engine turns off, but then it won't come back on when the light turns green. I have had to put my hazards on while I frantically push the start button multiple times. Eventually it will start up but takes 1-2 minutes. I brought it into the dealer the first time and they blamed it on a weak battery. Afte... Read more
Incident date: Sep 1, 2025
Dashboard displays “Shift to Park” message even when the shifter is in the park position for the past month. I am unable to turn off the vehicle completely until I Shift to drive then back to park multiple times.
Incident date: Sep 1, 2025
I am reporting a severe safety defect involving the engine and fuel injector system that began two months ago at ≈108k miles (now 109k miles). I have not yet taken the vehicle in for service due to the estimated high repair cost of $2,900. It is critical to note that the same underlying problem was subject to a safety recall for the 2017-2018 model years, but the defect was not fixed for my 201... Read more
Incident date: Sep 1, 2025
I am reporting a severe safety defect involving the engine and fuel injector system that began two months ago at ≈108k miles (now 109k miles). I have not yet taken the vehicle in for service due to the estimated high repair cost of $2,900. It is critical to note that the same underlying problem was subject to a safety recall for the 2017-2018 model years, but the defect was not fixed for my 201... Read more