Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jul 1, 2025
I had the dealership, Jay Hatfield Motorsports of Wichita, Kansas take care of the recall not long after I bought my motorcycle, in 2023. Two years later I took the motorcycle back to the dealership because the problem persisted. The dealership is still wanting to charge me for the Parts and labor on the recall issue. I do not think this is a fair business practice as it is in their best interest ... Read more
Incident date: Sep 5, 2025
The contact owns a 2017 Ram 1500. The contact stated that while driving at 65 MPH, the contact became aware that the transmission was shuddering. No warning lights were illuminated. The contact stated that while attempting to drive the vehicle to the shoulder of the road, the contact noticed a large piece of detached metal flying, which was part of the drive shaft. The contact stated that the tran... Read more
Incident date: Sep 5, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 55 MPH, the passenger's side door B-pillar trim separated and flew off the vehicle. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact ... Read more
Incident date: Aug 16, 2021
Primary issue is electric shock hazard and limb dismemberment. It was confirmed by an Audi service tech that all Audi Q4s have dangerous gaps in every door. My child 8 years old got her finger caught between the panel and door frame. She could have cut or worse lost her finger should the door rapidly open or close. Wires are exposed leaving the easy situation of access to wires with sharp metal ob... Read more
1 injured
CADILLAC
ESCALADE ESV
(2020) - FUEL SYSTEM, GASOLINE
Nov 5, 2025
Incident date: Apr 5, 2025
The contact owns a 2023 Chevrolet Equinox. The contact stated that while driving at approximately 65 MPH, he observed a "reduced engine power " message appear and the check engine warning light illuminated. Additionally, the vehicle lost power. The vehicle was steered to the side of the road, where the vehicle stalled. The vehicle was not able to restart immediately, but it restarted 45 minutes la... Read more
Incident date: Sep 3, 2025
Both driver and passenger low beam headlights started strobe, than completely stopped working while driving at night. This was extremely stressful and dangerous as I was no longer able to see the roads very well, my options were get a tow truck to pick up and bring my vehicle from Michigan back to Minnesota or sit on the side of the road until the morning also a safety risk. Upon inspection the fo... Read more
Incident date: Sep 3, 2025
Rear motor Mount failed, causing a clunking noise with changes in acceleration and on bumpy roads
Incident date: Sep 3, 2025
The electronic dash flickers black. It comes back on but it is distracting while driving as it draws my attention to the dash instead of the road. I have took it to the dealership with no investigation because it does not happen with their test drive while in their possession. There is no TSB for this issue per the dealership. There should be some investigation as they could look for a loose c... Read more
Incident date: Oct 30, 2025
The contact owns a 2024 GMC Yukon. The contact stated that while driving at an undisclosed speed, there was an abnormal burning odor entering the vehicle from the engine compartment. There was no warning light illuminated. Upon inspection, the contact observed that the vehicle was burning oil. The dealer was contacted, but the vehicle was not diagnosed or repaired. The contact expressed concerns t... Read more
Incident date: Oct 30, 2025
The contact purchased a 2015 Honda CR-V. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 82,564. The vehicle was taken to an independent mechanic where the contact was informed that the engine mileage was 224,000.
Incident date: Sep 1, 2025
The contact owned a 2016 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 23V162000 (Service Brakes, Hydraulic) and 25V695000 (Back Over Prevention); and requested to be removed from the recall distribution list because the contact no longer owns the vehicle. The dealer was contacted.
Incident date: Sep 1, 2025
The contact owned a 2016 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 23V162000 (Service Brakes, Hydraulic) and 25V695000 (Back Over Prevention); and requested to be removed from the recall distribution list because the contact no longer owns the vehicle. The dealer was contacted.
Incident date: Oct 20, 2025
My engine has a piston slap. I have the 1.8l 4cy nu engine. It causes the car to stall unexpectedly creating a potential for serious accidents.
Crash
Incident date: Nov 4, 2025
The contact owns a 2022 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The contact was ... Read more
Incident date: Nov 4, 2025
White paint is chipping on car
Incident date: Nov 4, 2025
Check left rear light warning light came up. Took car to mechanic when the light housing was removed it broke into pieces. Mechanic stated 2 others in the past month had the same issue. Issue comes from heat and improper shielding makes the housing britle. Car has 19k miles only. Over $1500 to repair.
Incident date: Sep 1, 2025
1/ while at the stop site, the car suddenly stopped and went black. Stereo turn off and screen went black. 2/ sometime I can’t unlock the car from inside. The lock works but not the unlock button. While backing or stopping there is a high noise that seems like I have a bad brake , took it to the dealership and they said the brake is good but they can’t figure out where the noise coming from. I... Read more
Incident date: Oct 1, 2025
Driving on a clear road on a clear day with no car in front of me, the brake warning flashed and then the car braked on its own. There was NO reason for the warning or for the car to brake on its own. Automatic breaking isn’t even a feature on this car.
Incident date: Oct 25, 2025
I activated the windshield wipers and noticed no fluid spraying from the nozzles. Upon checking the washer fluid reservoir under the hood, it was nearly empty despite being refilled just two days prior. There were no visible external spills, but I discovered a significant puddle of washer fluid accumulating behind the front-right wheel well liner, indicating an internal leak. Further inspection... Read more
Incident date: Sep 26, 2025
I was driving home and about 10 minutes into my drive I got a notification about my steering assistance being disabled. When I arrived home about 10 minutes or so later and went to shut my car off I noticed that a very loud fan sound from the hood of my vehicle began roaring. I restarted my car and it went away. I looked at my temperature gauge and it was all the way on C. I tried shutting my car ... Read more
Incident date: Sep 26, 2025
I was driving home and about 10 minutes into my drive I got a notification about my steering assistance being disabled. When I arrived home about 10 minutes or so later and went to shut my car off I noticed that a very loud fan sound from the hood of my vehicle began roaring. I restarted my car and it went away. I looked at my temperature gauge and it was all the way on C. I tried shutting my car ... Read more
CADILLAC
ESCALADE ESV
(2017) - STEERING
Nov 2, 2025
Incident date: Jun 1, 2025
Lost power steering during heavy rain. Power steering rack in 2018 Jaguar Fpace has crack that has caused water ingest.
Incident date: Jul 13, 2025
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The engine (6.2L L87 V8) failed completely. The engine experienced knocking and rattling noises prior to the failure and then stopped functioning altogether while driving. The engine was replaced by Village Auto in Bellmore, and the failed engine is no longer available for inspection, as it was re... Read more
Incident date: Jun 27, 2025
The headlights go off and on randomly It happens during the day and evening I have brought it to the dealer two times and they said after five days they cannot duplicate the problem At night time it is very dangerous when the headlights go off as I drive in a rural area I have submitted daytime photos which shows the malfunction I cannot submit nighttime photos as it is too dangerous Th... Read more
Incident date: Jun 27, 2025
No incident has occurred. However, my concern is that a recall was issued on February 1, 2024 (NHTSA Recall Number 24V-064), and as of October 31, 2025, Honda is still stating that parts are not available to complete the repair. I first contacted Honda in March 2025—over a year after the recall was issued—and was informed that the necessary parts were still unavailable. I called again in Oct... Read more
Incident date: Jun 27, 2025
No incident has occurred. However, my concern is that a recall was issued on February 1, 2024 (NHTSA Recall Number 24V-064), and as of October 31, 2025, Honda is still stating that parts are not available to complete the repair. I first contacted Honda in March 2025—over a year after the recall was issued—and was informed that the necessary parts were still unavailable. I called again in Oct... Read more
Incident date: Mar 3, 2025
CRITICAL ELECTRICAL FAILURE - HIGHWAY SAFETY HAZARD 10/23/2025: While driving 2025 Outback (11K miles) at highway speed on I-485 Charlotte, complete electrical system failure occurred without warning. ALL dashboard lights illuminated, COMPLETE LOSS of power steering (steering extremely heavy/difficult to control), all safety systems failed (ABS, brake sensors, traction control). SAFETY DANGER: S... Read more
Incident date: Oct 19, 2022
On Saturday 10/18 I was traveling about 60mph on the Long Island Expressway at approximately 12:30pm when I went to accelerate to pass a vehicle. Immediately upon pressing the accelerator the truck lost all throttle power and I quickly lost speed down to 45mph before throttle response came back. The truck harshly went into gear once throttle power resumed.
Incident date: Oct 29, 2025
The contact owns a 2015 GMC Acadia. The contact stated that the center taillight was inoperable. The halo light was working as designed and then ceased operating. The headlights also became inoperable. The vehicle was taken to an independent mechanic, who replaced the bulbs and the headlight assembly. The rear signal light was blinking fast, and the light became inoperable. The message that the ho... Read more
Incident date: Sep 18, 2025
There has been no incident with my car. The DRL on the drivers side stopped working and wasn’t my fault. The price to replace the light is absolutely unheard of. I have owned three Volkswagens and loved all three but this is very disappointing. The car only has 40,000 miles on it. I don’t feel like this should’ve happened this soon.
Incident date: Oct 27, 2025
WHILE DRIVING ON AN INSIDE ROAD AT 35 MPH WITH NO TRAFFIC, THE CAR APPLIED SUDDEN BRAKES. MANY MESSAGES/SYMBOLS POPPED UP ON THE SCREEN WHICH I WAS NOT ABLE TO SEE . CAR ALMOST CAME TO SUDDEN STOP AND IT CLEARED UP AGAIN WITHIN SECONDS AND CAR STARTED MOVING AGAIN. THERE WAS NO DAMAGE TO CAR OR THE DRIVER. AT HIGH OR IN TRAFFIC, IT MAY RESULT IN AN ACCIDENT. THE INSIDENT HAPPENED ON OCTOBER 28, 2... Read more
CADILLAC
ESCALADE ESV
(2019) - ENGINE
Oct 29, 2025
Incident date: Oct 28, 2025
At approximately 61,500 miles, the engine malfunctioned while cruising on a 4-lane highway at 45 MPH. The problem was diagnosed by an independent mechanic as a crankshaft rod bearing failure. This failure happened despite all recommended maintenance being performed with specified parts. This failure caused a safety concern as the vehicle was in motion at the time of the failure, increasing the p... Read more
CADILLAC
ESCALADE ESV
(2021) - ENGINE
Oct 28, 2025
Incident date: Sep 11, 2025
While towing a trailer on Highway 77 in northern Wisconsin, my 2019 GMC Sierra 1500 experienced a sudden engine failure. The dashboard lit up with alerts for the engine, transmission, ABS, and traction control. I safely pulled over in a 55 mph zone with narrow shoulders and heavy truck traffic due to nearby road construction. The truck lost all power, and I had to block the driving lane to transfe... Read more
CADILLAC
ESCALADE ESV
(2019) - UNKNOWN OR OTHER
Oct 28, 2025
Incident date: Oct 16, 2025
The air conditioning in my 2020 Mercedes-Benz GLE SUV has failed due to a refrigerant (freon) leak, leaving the system unable to cool and properly defrost the windshield. This is not an isolated issue—many other GLE owners have reported the same failure on forums and blogs, suggesting a widespread defect. NHTSA has already issued Recall No. 23V177000 (March 2023) for improperly installed A/C dr... Read more
Incident date: Oct 27, 2025
I had a issue with transmission and went to a mechanic that stated it’s a problem with transmission informed that there was a recall for all Nissans
Incident date: Jun 1, 2020
The ADAS do not work properly when it rains, when there is fog (density doesn't seem to be a factor when the warning light comes on), or first thing in the morning when there is condensation on the vehicle. These are the times when they are most needed to help the driver.
Incident date: Oct 4, 2025
While driving my 2022 Hyundai Veloster N (around 44,000 miles), the steering system suddenly failed without warning. All lane departure and steering warning lights came on, and the steering wheel locked hard to the left, causing the car to veer into oncoming traffic. I narrowly avoided a collision and was able to regain control, but it was extremely dangerous. The vehicle was later diagnosed by th... Read more
Incident date: Oct 4, 2025
While driving my 2022 Hyundai Veloster N (around 44,000 miles), the steering system suddenly failed without warning. All lane departure and steering warning lights came on, and the steering wheel locked hard to the left, causing the car to veer into oncoming traffic. I narrowly avoided a collision and was able to regain control, but it was extremely dangerous. The vehicle was later diagnosed by th... Read more
CADILLAC
ESCALADE ESV
(2017) - STEERING
Oct 28, 2025
Incident date: Aug 21, 2025
While driving my 2022 Hyundai Veloster N (around 44,000 miles), the steering system suddenly failed without warning. All lane departure and steering warning lights came on, and the steering wheel locked hard to the left, causing the car to veer into oncoming traffic. I narrowly avoided a collision and was able to regain control, but it was extremely dangerous. The vehicle was later diagnosed by th... Read more
CADILLAC
ESCALADE ESV
(2017) - UNKNOWN OR OTHER
Oct 28, 2025
Incident date: Aug 21, 2025
When using the factory-installed wireless charging pad, my phone becomes extremely hot within minutes of charging. The heat builds quickly, to the point that the phone must be removed immediately to prevent potential damages or safety risks. This has happened consistently, and I have not removed the phone case because I should not have to- the charging pad is designed and advertised to work safel... Read more
Incident date: Oct 15, 2025
The thermostat is stuck open and needs replaced. If left as it is, could create overheating issues for the engine and even more damage. A service engine light was illuminated prior to finding the issue. The light was accompanied by a warning about assisted steering. Two days after the light first came on, a Chevrolet service department diagnosed the problem and is repairing it. An invoice can be p... Read more
Incident date: Oct 13, 2025
I am submitting this complaint regarding repeated ineffective repair attempts by Rivian Automotive, Inc. at its Costa Mesa Service Center on my 2025 Rivian R1S Adventure. During multiple service visits at Rivian’s Costa Mesa Service Center (January 29, June 18, July 16, and October 11, 2025), Rivian repeatedly failed to diagnose or correct the same issues affecting my 2025 Rivian R1S Adventure... Read more
Incident date: Oct 8, 2025
Electric Power Steering Low indicator displayed while driving. It re-appeared several times over the past days. Called dealer and awaiting their response.
Incident date: Mar 1, 2025
My passenger headrest is coming apart spontaneously. It has an active airbag system. Apparently my vin is just outside a known recall range. I have called Jeep and the dealership, both stated i needed to report to NHTSA. The Jeep will be serviced tomorrow at the dealership for diagnosis and repairs.
Incident date: Mar 1, 2025
Multiple engine lights turned on at the same time: brake system warning, ACC problem, Auto High beam problem, Road mitigation system problem, LKAS problem. Lights turned on this past week. UNKNOWN cause. Went to official Honda dealership, oil was changed and given a multi-point inspection. Everything showed as Satisfactory, except for front brakes that showed as May require future attention. Batte... Read more
Incident date: Mar 1, 2025
Multiple engine lights turned on at the same time: brake system warning, ACC problem, Auto High beam problem, Road mitigation system problem, LKAS problem. Lights turned on this past week. UNKNOWN cause. Went to official Honda dealership, oil was changed and given a multi-point inspection. Everything showed as Satisfactory, except for front brakes that showed as May require future attention. Batte... Read more
Incident date: Oct 26, 2025
I’ll be driving for 2-10 minutes and power steering cuts out. Wheel will jerk a little and alarm will sound with the alert light remaining red through remainder of drive. Sometimes it will not work at all while driving, but I’ve found the it usually works for the first few minutes until I speed up a little more.
Incident date: Oct 26, 2025
TESLA FSD Issues: 1. Phantom braking sudden to a full stop for no known reason in the middle of the road, throwing my dogs into the floor and the car stopped completely on the highway. If an infant had been in the car Ina car seat, their neck could have been broken 2. Sudden jerkiness when making turns 3. In one case the car suddenly changed lanes and was a close encounter. 4. FSD system is now co... Read more
Incident date: Oct 25, 2025
I was driving at approx 45 mph when my car lost all ability to accelerate and shut down in the street. Flashing check engine light and esc warning on the screen. It would try to start but wouldn't. I had it towed to a mechanic who diagnosed and informed me that it is the Fuel pump power control module. Upon review he I formed me that there was a recall posted in September 2025 for 2021 Blazer on t... Read more
Incident date: Sep 17, 2025
My 2018 Toyota, which has around 96,000 miles, is experiencing transmission failure. I recently had it inspected by an independent repair shop, and they confirmed the issue is caused by a bad bearing inside the transmission—a problem they mentioned is common for this model. The transmission makes a loud whining noise and could fail at any time, which puts my safety and the safety of others at ri... Read more