Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Nov 25, 2025
The contact owned a 2019 Kia Soul. The contact stated that while driving approximately 40 MPH, another vehicle stopped in front of the contact’s vehicle and the brake pedal was depressed to attempt to avoid a crash; however, the vehicle skidded and crashed into the rear of the other vehicle. There was no warning light illuminated. During the crash the front end and the hood of the vehicle was se... Read more
Crash
1 injured
Incident date: Nov 25, 2025
The contact owned a 2019 Kia Soul. The contact stated that while driving approximately 40 MPH, another vehicle stopped in front of the contact’s vehicle and the brake pedal was depressed to attempt to avoid a crash; however, the vehicle skidded and crashed into the rear of the other vehicle. There was no warning light illuminated. During the crash the front end and the hood of the vehicle was se... Read more
Crash
1 injured
Incident date: Nov 2, 2025
Engine fan has been constantly running, with engine temp reading around 230 consistently. After driving 5 miles on the interstate it shot up to 260 and said “engine temp overheating, idle engine”.
Incident date: Nov 2, 2025
I am writing to request immediate assistance regarding the recall inspection for my 2020 Nissan Altima Platinum. Last week I received a letter notifying me of an open recall and instructing me to have my vehicle inspected. I brought my car to my local Nissan dealership on Saturday. During the inspection, I was told that metal debris was found in the engine and that the vehicle would need a full e... Read more
Incident date: Nov 2, 2025
I am writing to request immediate assistance regarding the recall inspection for my 2020 Nissan Altima Platinum. Last week I received a letter notifying me of an open recall and instructing me to have my vehicle inspected. I brought my car to my local Nissan dealership on Saturday. During the inspection, I was told that metal debris was found in the engine and that the vehicle would need a full e... Read more
CADILLAC
ESCALADE ESV
(2021) - POWER TRAIN
Nov 24, 2025
Incident date: Nov 13, 2025
.Driving on the interstate cruise control set on 75 all of a sudden, lose power speedometer to 0. Transmission, jerks have to pull over. Get home check the code. Said it was the transmission lead frame, oss sensor. Im lucky I didn't wreck. It's a safety concern, should be a recall.
Incident date: Nov 17, 2025
There has been several occasions where I am coming up to a corner or to a stop light and when I brake and, there is an area of 'washboard' or pot holes, the brakes stop working. I took the vehicle into the dealership (7/24/2025) and told them about the breaking issue and they were able to replicate the issue, but they do not have a fix for it. It is very disconcerting when this happens and the ca... Read more
Incident date: Nov 14, 2025
I am experiencing the problems that are described in investigation NHTSA CAMPAIGN NUMBER: PE25016. When driving on the highway, there have been multiple times (8-10) when the car stops accelerating and the check engine light starts flashing. I am not able to accelerate the car. If it turn the car off for 5-10 minutes, the check engine light stops flashing and I am able to drive the car again. It h... Read more
Incident date: Oct 7, 2025
Suddenly, all the Lane Keeping Assistance, Auto Beam Headlights, Forward Collision Warning, Adaptive Cruise Control came on. When I took it in for diagnosis, they claim that the Camera Assembly Monocular no longer works. From searching forums, it appears this is a known issue. This is a safety issue and should be recalled.
Incident date: Nov 15, 2025
The contact owns a 2015 Ford Explorer. The contact stated that the rear-view camera had started to flicker and eventually had stopped functioning. The contact called a dealer and was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that the manufacturer had exceeded a reaso... Read more
Incident date: Nov 19, 2025
When using cruise control (traffic aware cruise control and autosteer) the car acts dangerously and stops for no reason. I've been driving on open roads with no traffic in front of me on regular roads, the car will slam on the brakes and it causes the people behind me to need to slam on their brakes as well. I feel like I'm going to get into an accident constantly... I was on the freeway and no o... Read more
Incident date: Nov 4, 2025
I was in need of medical attention and could not move. The vehicle vehicles, SOS system was unresponsive and ineffective due to the microphone, not working while trying to communicate with the emergency services they were unable to hear me subsequently ending the call under the impression the call was made accidentally. In other cases, this malfunction could mean the difference between life or dea... Read more
Incident date: Nov 10, 2025
All safety and driver-assistance systems on my 2022 Tesla Model 3 failed due to an internal short in the vehicle’s computer, as confirmed in writing by Tesla’s technician. All cameras (rear, side, front) are non-functional, navigation does not work, and all ADAS features (Autopilot, lane-keeping, collision warning, blind-spot monitoring, emergency braking, etc.) are disabled. The vehicle has ... Read more
Incident date: Aug 19, 2025
There was a Recall on 2016 jeep cherrokee latitude fuel pumps - i think several years ago. This VIN Not on the list. But, the fuel pump has gone on this 2016 Jeep several weeks ago- vehicle stopped in busy city roadway. Towed to repair place -another make of fuel pump installed- then gas gauge not keeping track of gas . Called Jeep DEALERSHIP in Warren, Pa; and was told NO ONE HAS THESE MAIN JEE... Read more
CADILLAC
ESCALADE ESV
(2021) - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
Nov 19, 2025
Incident date: Nov 7, 2025
See attached document for complaint.
CADILLAC
ESCALADE ESV
(2021) - STEERING
Nov 19, 2025
Incident date: Nov 7, 2025
See attached document for complaint.
Incident date: Nov 18, 2025
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service electronic system warning light illuminated. In addition, the contact stated that the vehicle drove abnormally rough. The vehicle was driven to the destination. The contact stated that while attempting to restart the vehicle, the vehicle failed to restart. The contact stated that... Read more
Incident date: Nov 18, 2025
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the service electronic system warning light illuminated. In addition, the contact stated that the vehicle drove abnormally rough. The vehicle was driven to the destination. The contact stated that while attempting to restart the vehicle, the vehicle failed to restart. The contact stated that... Read more
Incident date: Nov 18, 2025
My 2022 Kia EV6 developed a serious electrical/MCU malfunction on 10/19/2025 at approximately 64,300 miles. While driving, the vehicle began to stutter during acceleration, all driver-assistance and safety systems disabled (LKAS, collision avoidance, lane keeping), and the vehicle could not accelerate normally (topping out around ~60 mph when fully pressing the pedal). The Kia Connect app displaye... Read more
Incident date: Mar 27, 2022
After having fuel pump replaced by recall at random times dashboard will light up with all system lights, car will go into limp mode and loose power for a few seconds and then I am able to resume driving. Extremely scary as there is no warning. This has happened both on the freeway at high rates of speed and on neighborhood roadways. Safety has been compromised several times and Honda dealer is no... Read more
CADILLAC
ESCALADE ESV
(2022) - SEAT BELTS
Nov 17, 2025
Incident date: Nov 14, 2025
The contact owns a 2023 Hyundai Palisade. The contact stated that while the vehicle was parked, the driver’s seat belt and the driver’s side second-row seat belt became inoperable. The contact stated that the driver’s seat belt failed to latch properly, and the second-row driver’s side seat belt intermittently failed to latch. The contact received notification of NHTSA Campaign Number: 25V... Read more
CADILLAC
ESCALADE ESV
(2022) - SERVICE BRAKES, HYDRAULIC
Nov 17, 2025
Incident date: Nov 14, 2025
The contact owns a 2017 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 25V236000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION). However, the part to do the recall repair on the rearview camera was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that ... Read more
CADILLAC
ESCALADE ESV
(2022) - BACK OVER PREVENTION
Nov 17, 2025
Incident date: Nov 14, 2025
The contact owns a 2017 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 25V236000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION). However, the part to do the recall repair on the rearview camera was not yet available. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that ... Read more
Incident date: Nov 10, 2025
Since purchasing over a year ago Recurring failure of the rear-view backup camera system, resulting in a black and white image, coupled with dangerous malfunctions of the integrated Rear Cross Traffic Monitor (RCTM) system. Detailed Description of Safety Hazard The backup camera image repeatedly reverts from color to black and white, making it significantly harder to distinguish critical objects l... Read more
Incident date: Nov 10, 2025
Since purchasing over a year ago Recurring failure of the rear-view backup camera system, resulting in a black and white image, coupled with dangerous malfunctions of the integrated Rear Cross Traffic Monitor (RCTM) system. Detailed Description of Safety Hazard The backup camera image repeatedly reverts from color to black and white, making it significantly harder to distinguish critical objects l... Read more
Incident date: Oct 15, 2025
Odometer Fraud. The contact purchased a 2017 Ford Explorer. The contact discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 58,000. It was later discovered, upon checking with a local independent mechanic, that the mileage had been altered; however, unknown.
CADILLAC
ESCALADE ESV
(2019) - ELECTRICAL SYSTEM
Nov 15, 2025
Incident date: Oct 19, 2025
All warning lights on dash came on including battery. Freedom Dodge assessed it on 11-10-2025 and said the vehicle generator has an internal short and is discharging the battery. If being operated could cause the vehicle to die while in motion. I am making $700 per month payments and Freedom indicated over 6000 of these units are on back order and cannot give me a date for replacement only saying ... Read more
CADILLAC
ESCALADE ESV
(2019) - ENGINE
Nov 15, 2025
Incident date: Apr 21, 2025
Car stalls and transmission dies
CADILLAC
ESCALADE ESV
(2019) - POWER TRAIN
Nov 15, 2025
Incident date: Apr 21, 2025
Car stalls and transmission dies
CADILLAC
ESCALADE ESV
(2019) - EXTERIOR LIGHTING
Nov 15, 2025
Incident date: Apr 21, 2025
Started receiving error message intermittently regarding front right marker light being defective on the dashboard even though the lights are working. From a brief search online, this appears to be an known issue for this make and year as many others are facing a similar issue. There has been a limited recall for only certain VINs for a similar issue. The recall should be expanded as it's impact ... Read more
CADILLAC
ESCALADE ESV
(2023) - TIRES
Nov 14, 2025
Incident date: Mar 25, 2025
The contact owns a 2008 Volkswagen EOS equipped with Goodyear Tires, Tire Line: Assurance A/S, Tire Size: 215-55/R16, DOT Number: (NA). While the contact’s son was driving approximately 60 MPH, there was an abnormal thumping sound coming from underneath the vehicle. After pulling over and inspecting the vehicle, the driver noticed a blowout of the front passenger’s side tire. The tire was repl... Read more
CADILLAC
ESCALADE ESV
(2023) - TIRES
Nov 14, 2025
Incident date: Mar 25, 2025
The contact owns a 2008 Volkswagen EOS equipped with Goodyear Tires, Tire Line: Assurance A/S, Tire Size: 215-55/R16, DOT Number: (NA). While the contact’s son was driving approximately 60 MPH, there was an abnormal thumping sound coming from underneath the vehicle. After pulling over and inspecting the vehicle, the driver noticed a blowout of the front passenger’s side tire. The tire was repl... Read more
Incident date: Sep 17, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 5 MPH and making a turn, the vehicle stalled. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined that the PTU was the cause of the failure. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was conta... Read more
Incident date: Sep 17, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving 5 MPH and making a turn, the vehicle stalled. Several unknown warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was determined that the PTU was the cause of the failure. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The local dealer was conta... Read more
CADILLAC
ESCALADE ESV
(2019) - SEAT BELTS
Nov 13, 2025
Incident date: Oct 17, 2025
The contact owns a 2016 Dodge Grand Caravan. The contact stated that soon after purchasing the vehicle, it was discovered that the second-row passenger’s side seat belt failed to latch as needed. The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The vehicle was not repaired. The contact was referred to the NTHSA Hotline to report the f... Read more
Incident date: Nov 4, 2025
The timing system was repaired in February 2025. After similar symptoms of vehicle stalling, the check engine light came on Found a software update that needed to be completed to determine if engine needed replaced. Dealership has refused for seven weeks to complete the entire job of the update which includes running a diagnostic of codes. Instead, they have been arguing that the timing system n... Read more
Incident date: Nov 4, 2025
The timing system was repaired in February 2025. After similar symptoms of vehicle stalling, the check engine light came on Found a software update that needed to be completed to determine if engine needed replaced. Dealership has refused for seven weeks to complete the entire job of the update which includes running a diagnostic of codes. Instead, they have been arguing that the timing system n... Read more
Incident date: Nov 4, 2025
Vehicle would not go into reverse suddenly when leaving parking lot, when putting in drive it would jerk forward, yellow tool light came on. Took to dealership immediately and they claim transmission is gone. Ford extended warranty wants a full tear down to rebuild
Incident date: Jun 1, 2025
Complete loss of steering with only 26,000 miles on vehicle.11
Incident date: Jun 1, 2025
Date: November 12, 2025 Vehicle: 2025 Ram 1500 Big Horn 3.0 Dealer: Frank Boucher Chrysler Dodge Jeep Ram of Janesville – 4001 Milton Ave, Janesville, WI 53546 I have been experiencing ongoing electrical and instrument cluster failures with my 2025 Ram 1500 Big Horn 3.0 since purchase. The most serious issue is a recurring message: “Warning Light Illumination Cannot Be Shown – Service Requi... Read more
Incident date: Nov 3, 2025
When you press the accelerator pedal there is a significant delay in the pedal response particularly at low speed. As you press accelerator pedal nothing happens for a second or two. Then the vehicles accelerates not a gradual rate but at the rate of where the accelerator pedal is at when the vehicle begins to speed up. This causes sudden and hard acceleration. This delay and or sudden acceleratio... Read more
Incident date: Nov 3, 2025
I took the vehicle in for its 80,000 service, which included a multiple point inspection on Oct. 24th, 2025. The dealer that serviced my vehicle for that specific service was the north park volkswagen in San Antonio. On October 30, 2025 at approximately 2:15 PM, I was driving down the highway when I felt something in the brakes crack. I had to use my whole body weight and a lot of force to stop th... Read more
Incident date: Nov 3, 2025
Cylinder 3, loss of engine power . Safety feature on and off. Life threatening .in the Middle line, suddenly English loss the power almost car behind me crash on us at the time my wife with me in the car . Yes dealer said fuel injector problem , I believe this is more then that . Yes vehicle inspected by dealer under warranty I saw engine logo and something malfunction, but at the I was hurry t... Read more
Incident date: Jul 15, 2025
Steering is now popping while turning. Only has 2000 miles on it. Apparently a very widespread issue according to online with no fixes. The steering racks are replaced and the noise and issue returns.
Incident date: Oct 15, 2025
While driving on the highway a message popped up that the 4 wheel drive system was unavailable. Then the orange error message displayed the svc 4wd. Then it went off. I called the dealership and was told to get it checked sometime, but since it went off there was no rush. I told him to check it when I brought it in for an oil change. Apparently they did not check it for error codes. No erro... Read more
Incident date: May 2, 2025
Received a letter about recall letter about peeling paint. Paint was ok at time of letter. A year later the paint is now peeling from every panel. Toyota says the campaign has ended and there is nothing they can do. But customer relations also said there are many people calling in after the fact with the same peeling problem. I would like Toyota to repaint the vehicle because they are aware that ... Read more
Incident date: Oct 28, 2025
The contact owns a 2024 Ford F-150. The contact stated that while driving on the highway, the hood unexpectedly opened. The instrument cluster was blank, and while it was raining, water entered the vehicle. Additionally, the contact stated that the doors failed to open as needed, and the vehicle was experiencing charging issues, causing the vehicle to fail to charge as needed. The contact deleted ... Read more
Incident date: Oct 28, 2025
The contact owns a 2021 Nissan Kicks. The contact stated while driving approximately 45 MPH, there was a loud boom coming from the engine compartment with several unknown warning lights illuminated. The contact stated that the traffic light turned red, and the contact stopped the vehicle, and the vehicle failed to move when the light turned green. The contact stated that the driver behind started ... Read more
Crash
1 injured
CADILLAC
ESCALADE ESV
(2018) - ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR:INTEGRATED STARTER(OTHER THAN PROPULSION)
Nov 6, 2025
Incident date: May 5, 2025
The contact owns a 2021 GMC Yukon. The contact stated while driving at an undisclosed speed, the engine seized. The brake pad sensor warning light illuminated. In addition, the contact stated that the vehicle continued to roll forward. The contact was able to drive the vehicle to the shoulder of the road. The contact stated while attempting to restart the vehicle, the vehicle failed to start. The ... Read more
CADILLAC
ESCALADE ESV
(2020) - FUEL/PROPULSION SYSTEM
Nov 6, 2025
Incident date: Oct 2, 2025
High capacity fuel pump stopped working while going up a hill. Lost all driving power on freeway and was unable to accelerate any more. Luckily there was a pull off on the freeway or I would have been on a blind turn with cars going 70mph. Had to have pump replaced at a local shop as there was no recall for 2023. 2021 and 2022 have the recall for this specific component.