Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Sep 9, 2015
THE VEHICLE STALED ON THE STREET AND THE TWO SIGNS POPPED UP ABOUT STABILITY CONTROL AND TRACTION. CARS HAD TO ACT QUICKLY SO THEY WOULDN'T HIT ME FROM BEHIND
Incident date: Sep 9, 2015
THE VEHICLE STALED ON THE STREET AND THE TWO SIGNS POPPED UP ABOUT STABILITY CONTROL AND TRACTION. CARS HAD TO ACT QUICKLY SO THEY WOULDN'T HIT ME FROM BEHIND
Incident date: Sep 9, 2015
THE VEHICLE STALED ON THE STREET AND THE TWO SIGNS POPPED UP ABOUT STABILITY CONTROL AND TRACTION. CARS HAD TO ACT QUICKLY SO THEY WOULDN'T HIT ME FROM BEHIND
Incident date: Mar 4, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE THEN TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Incident date: Mar 4, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE THEN TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Incident date: Apr 14, 2010
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Incident date: Apr 1, 2015
WHEN DRIVING DOWN THE EXPRESSWAY MY CAR STABILITY SYSTEM SPONTANEOUSLY ENGAGED CAUSING MY CAR TO SUDDENLY JERK TO THE LEFT. IT FELT AS THOUGH THE CAR DROPPED A LITTLE ON THAT SIDE AND THE TIRES LOCKED UP. I THOUGHT IT WAS GOING TO FLIP MY CAR BUT LUCKILY I WAS ABLE TO CORRECT IT IN TIME. THIS HAS HAPPENED SEVERAL MORE TIMES SINCE THEN, RANDOMLY, AND AT ALL DIFFERENT SPEEDS, ALWAYS THROWING ME ... Read more
CADILLAC
ESCALADE ESV
(2005) - SERVICE BRAKES
Sep 8, 2015
Incident date: Sep 4, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE ESV. WHILE DRIVING APPROXIMATELY 65 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD NOT STOP AND THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE CONTACT DROVE ONTO THE SHOULDER TO AVOID CRASHING INTO ONCOMING VEHICLES. DURING THE INCIDENT, THE BRAKE LIGHT ILLUMINATED. THE CONTACT, WHO WAS AN INDEPENDENT MECHANIC, INSPECTED THE VEHICLE AND DISCOVERED T... Read more
Incident date: Sep 2, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT THE VEHICLE HAD A SUDDEN LOSS OF POWER AND A DRASTIC REDUCTION IN SPEED WHILE TRAVELING ON A MAJOR HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE HOSE WAS LOOSELY CONNECTED PERTAINING TO THE TRANSMISSION FAILURE. THE DEALER WAS FURTHER DIAGNOSING THE VEHICLE TO DETERMINE WHAT PARTS NEEDED TO BE REPLACED. THE MANUFA... Read more
Incident date: Sep 4, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE STABILIZER CONTROL WARNING INDICATOR ILLUMINATED AS A MESSAGE DISPLAYED 'REDUCE ENGINE CAPACITY'. THERE WAS A REDUCTION IN THE ENGINE POWER AND THE VEHICLE THEN STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE ... Read more
Incident date: Sep 4, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE STABILIZER CONTROL WARNING INDICATOR ILLUMINATED AS A MESSAGE DISPLAYED 'REDUCE ENGINE CAPACITY'. THERE WAS A REDUCTION IN THE ENGINE POWER AND THE VEHICLE THEN STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE ... Read more
Incident date: Apr 23, 2015
SERVICE BRAKE ASSIST MESSAGE ON SCREEN AND ABS/ TRAC CONTROL LIGHTS. BRAKES WERE CHECKED WITH NO ISSUES FOUND. ALSO ANTI-LOCKS WILL ACTIVE ON DRY ROAD FOR A SECOND OR TWO.
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM) WAS PERFORMED; HOWEVER, THE REPAIR DID NOT REMEDY THE FAILURE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WHILE DRIVING AND THAT THE 'REMOVE DISABLE KEY' WARNING LIGHT ILLUMINATED. THE VEHICLE COULD BE RESTARTED AND RESUMED TO NORMAL FUNCTION. THE FAI... Read more
Incident date: Aug 12, 2014
WHILE DRIVING AT A VERY SLOW SPEED THE CAR TRACKING SYSTEM LIGHT COMES ON AND THE CAR LOST THE ABILITY TO ACCELERATE. I WAS IN THE MEDIUM OF A VERY BUSY HIGHWAY AND ALMOST HAD AN ACCIDENT BECAUSE THE MORE I PUSH ON THE ACCELERATOR THE CAR WOULD NOT GO ANY FASTER. THIS IS VERY DANGEROUS AND I AM ALMOST AFRAID TO DRIVE MY VEHICLE. I HAVE TAKEN IT TO THE SHOP FOR THIS PROBLEM AND THEY HAD NO IDEA WHY... Read more
Incident date: Aug 12, 2014
WHILE DRIVING AT A VERY SLOW SPEED THE CAR TRACKING SYSTEM LIGHT COMES ON AND THE CAR LOST THE ABILITY TO ACCELERATE. I WAS IN THE MEDIUM OF A VERY BUSY HIGHWAY AND ALMOST HAD AN ACCIDENT BECAUSE THE MORE I PUSH ON THE ACCELERATOR THE CAR WOULD NOT GO ANY FASTER. THIS IS VERY DANGEROUS AND I AM ALMOST AFRAID TO DRIVE MY VEHICLE. I HAVE TAKEN IT TO THE SHOP FOR THIS PROBLEM AND THEY HAD NO IDEA WHY... Read more
Incident date: Sep 6, 2015
WHILE ATTEMPTING TO PULL OUT OF RESIDENTIAL DRIVEWAY FROM DEAD STOP, CTS ACCELERATED ON ITS ON TO AND UNKNOWN AND UNCONTROLLABLE SPEED. CAUSING COLLISION TO NEIGHBORS VEHICLE IN OPPOSTITE DRIVEWAY DRIVEWAY DIRECTLY ACROSS FROM WHERE CTS WAS PARKED. VEHICLE ALSO HAD POWER FAILURES AS WELL, DOORS NOR WINDOWS WOULD WORK. HAD TO EXIT VEHICLE BY CRAWLING OUT ON THE WINDOW. CAUSE DAMAGED TO BOTH VEHICL... Read more
Crash
Incident date: Sep 6, 2015
WHILE ATTEMPTING TO PULL OUT OF RESIDENTIAL DRIVEWAY FROM DEAD STOP, CTS ACCELERATED ON ITS ON TO AND UNKNOWN AND UNCONTROLLABLE SPEED. CAUSING COLLISION TO NEIGHBORS VEHICLE IN OPPOSTITE DRIVEWAY DRIVEWAY DIRECTLY ACROSS FROM WHERE CTS WAS PARKED. VEHICLE ALSO HAD POWER FAILURES AS WELL, DOORS NOR WINDOWS WOULD WORK. HAD TO EXIT VEHICLE BY CRAWLING OUT ON THE WINDOW. CAUSE DAMAGED TO BOTH VEHICL... Read more
Crash
Incident date: Sep 6, 2015
WHILE ATTEMPTING TO PULL OUT OF RESIDENTIAL DRIVEWAY FROM DEAD STOP, CTS ACCELERATED ON ITS ON TO AND UNKNOWN AND UNCONTROLLABLE SPEED. CAUSING COLLISION TO NEIGHBORS VEHICLE IN OPPOSTITE DRIVEWAY DRIVEWAY DIRECTLY ACROSS FROM WHERE CTS WAS PARKED. VEHICLE ALSO HAD POWER FAILURES AS WELL, DOORS NOR WINDOWS WOULD WORK. HAD TO EXIT VEHICLE BY CRAWLING OUT ON THE WINDOW. CAUSE DAMAGED TO BOTH VEHICL... Read more
Crash
Incident date: Jul 6, 2005
THE DRIVER SIDE MIRROR CHANGES POSITION, POINTING DOWN TO THE GROUND, ERRATICALLY, USUALLY WHEN ENTERING OR LEAVING THE CAR, OR INSERTING THE KEY, EVEN THOUGH I AM ALWAYS USING DRIVER #1 KEY. I CAN RESET IT, USE THE MEMORY BUTTON TO SAVE THE POSITION. IT MAY WORK FOR SEVERAL STOPS DURING A SHOPPING TRIP, THEN CHANGE AGAIN ON IT'S OWN. IT IS A SAFETY HAZARD BECAUSE WHEN I WANT TO CHANGE LANES I LO... Read more
Incident date: Aug 24, 2014
I WAS ON I 75 PASSING UNDER MILLER RD IN FLINT, MI WHEN TRAFFIC STARTED TO BACK UP AND SLOW DOWN. I APPLIED THE BRAKES AND THE CAR STATED TO SLOW DOWN, THE BRAKE PEDDLE THEN WENT TO THE FLOOR AND I HAD NO BRAKES. I WAS ABLE TO DOWN SHIFT TO 1ST GEAR AND GET TO THE SIDE OF THE ROAD. THE CAR SLOWED DOWN TO WHERE I COULD GET IT INTO REVERSE TO STOP IT. WE WHERE SO LUCKY! I GOT IT TO A CADILLAC DEALE... Read more
CADILLAC
ESCALADE
(2003) - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Sep 5, 2015
Incident date: Aug 24, 2014
I WAS ON I 75 PASSING UNDER MILLER RD IN FLINT, MI WHEN TRAFFIC STARTED TO BACK UP AND SLOW DOWN. I APPLIED THE BRAKES AND THE CAR STATED TO SLOW DOWN, THE BRAKE PEDDLE THEN WENT TO THE FLOOR AND I HAD NO BRAKES. I WAS ABLE TO DOWN SHIFT TO 1ST GEAR AND GET TO THE SIDE OF THE ROAD. THE CAR SLOWED DOWN TO WHERE I COULD GET IT INTO REVERSE TO STOP IT. WE WHERE SO LUCKY! I GOT IT TO A CADILLAC DEALE... Read more
Incident date: Aug 31, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHEN THE VEHICLE WAS STARTED, THE SERVICE AIR BAG INDICATOR CONSISTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Incident date: Sep 3, 2015
MICHELIN PILOT HX MXM4 OEM (ORIGINAL EQUIPMENT) TIRES AT 40,000 MILES HAVE CHUNKS OF TREAD COMING OFF BOTH OF THE FRONT TIRES (THE FORM DOES NOT PERMIT NOTING MORE THAN A SINGLE TIRE BUT IT IS BOTH FRONT TIRES) OF A WELL-MAINTAINED, DEALER MAINTAINED (UNDER WARRANTY AND THEN UNDER GM PROTECTION PLAN EXTENDED WARRANTY) ONE-OWNER VEHICLE. INTERNET SEARCH SHOWS THIS IS WIDESPREAD PROBLEM AND THAT MI... Read more
Incident date: Sep 2, 2015
I TOOK MY CAR IN TO THE DEALER TO HAVE OTHER RECALLS HANDLED AND WAS INFORMED MY BRAKE HOSE FITTINGS WERE RUSTED AND SHOULD BE REPLACED. UPON RESEARCHING THE ISSUE I FOUND NHTSA CAMPAIGN NUMBER: 15V225000 / GM RECALL 15149. THIS SEEMS TO BE THE SAME ISSUE DETAILED IN THE RECALL, HOWEVER I WAS TOLD THE RECALL IS NOT APPLICABLE TO ME. MY CAR FALLS WITHIN THE DATE RANGE FROM THE RECALL,... Read more
Incident date: Aug 29, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHEN THE CONTACT ENTERED THE VEHICLE AT A FUEL STATION AND ATTEMPTED TO START THE VEHICLE, THE VEHICLE DID NOT DETECT THE PRESENCE OF THE FOBIK KEY AND WOULD NOT START. THE VEHICLE'S ANTI-THEFT SYSTEM ENGAGED AND LOCKED THE CONTACT IN THE VEHICLE. THE CONTACT'S SPOUSE USED HIS FOBIK KEY TO UNLOCK THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNO... Read more
Incident date: Jul 29, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. AFTER HAVING THE SEATS SERVICED AT THE DEALER, THE CONTACT STATED THAT THEY NO LONGER OPERATED PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,096.
Incident date: Aug 4, 2015
AIR CONDITIONING SYSTEM IS NOT COOLING PROPERLY. PASSENGER SIDE IS SOMEWHAT BLOWING COOL AIR AND DRIVER'S SIDE IS BLOWING HOT AIR. THIS IS THE EXACT SITUATION THAT RESULTED IN A RECALL OF 2011 CADILLAC SRX. HOWEVER, THIS CADILLAC SRX WAS NOT INITIALLY INCLUDED IN THE RECALL AND HAS NOT BEEN TO-DATE. THE SAFETY RECALL NOTICE IS 11057; FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103. THIS COULD... Read more
Incident date: Mar 29, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE IDLING, THE VEHICLE'S BACK-UP CAMERA FLICKERED ON AND OFF AND THE FRONT DRIVER SIDE SEAT FRACTURED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,662.
Incident date: Mar 29, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE IDLING, THE VEHICLE'S BACK-UP CAMERA FLICKERED ON AND OFF AND THE FRONT DRIVER SIDE SEAT FRACTURED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,662.
Incident date: Mar 29, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE IDLING, THE VEHICLE'S BACK-UP CAMERA FLICKERED ON AND OFF AND THE FRONT DRIVER SIDE SEAT FRACTURED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,662.
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 5 MPH AND MAKING A TURN, THE CONTACT STRUCK A BUMP IN THE ROAD AND THE BRAKE PEDAL SEIZED. THE SERVICE STABILITY SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND FUNCTIONED AS NORMAL. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF T... Read more
Incident date: Jul 25, 2015
THIS INCIDENT HAS HAPPEN TWICE AND I WAS ALMOST IN A FATAL CAR ACCIDENT (KILLED). BOTH INCIDENTS I PULLED OUT OF A DRIVE WAY TURN LEFT THE 1ST TIME AND RIGHT THE OTHER AND MY BRAKES LOCKED UP ON ME AND THE SYSTEM STABILITY SERVICE STABILITY SYSTEM APPEARED ON THE DASH, ONCOMING CARS APPROACH THE CAR AND I WAS ALMOST HIT WITH KIDS IN THE CAR WITH ME; I HAD TO SHUT DOWN THE CAR AND RESTART. ... Read more
Incident date: Aug 31, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH ON A WET ROAD, THE CONTACT ATTEMPTED TO MAKE A LEFT TURN AND THERE WAS AN ABNORMAL NOISE. THE CONTACT MENTIONED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.
Incident date: Jun 5, 2014
CAR STARTED RATTLEING WHEN FIRST STARTING. SHORTLY AFTER MY CHECK ENGINE LIGHT CAME ON AND IT WAS RUNNING ROUGH ALL THE TIME THEN. BROUGHT IT TO A MECHANIC AND FOUND OUT IT'S THE TIMING CHAIN. SUPER EXPENSIVE TO REPLACE AND PER. FORUMS LOOKS LIKE TONS OF PEOPLE WITH THE 2006 SRX HAD THIS PROBLEM AS WELL. NOTHING BUT CONSTANT REPAIR BILLS WITH THIS CROSSOVER. I FEEL IT IS A SAFETY ISSUE AS IT COULD... Read more
Incident date: Jun 5, 2014
CAR STARTED RATTLEING WHEN FIRST STARTING. SHORTLY AFTER MY CHECK ENGINE LIGHT CAME ON AND IT WAS RUNNING ROUGH ALL THE TIME THEN. BROUGHT IT TO A MECHANIC AND FOUND OUT IT'S THE TIMING CHAIN. SUPER EXPENSIVE TO REPLACE AND PER. FORUMS LOOKS LIKE TONS OF PEOPLE WITH THE 2006 SRX HAD THIS PROBLEM AS WELL. NOTHING BUT CONSTANT REPAIR BILLS WITH THIS CROSSOVER. I FEEL IT IS A SAFETY ISSUE AS IT COULD... Read more
Incident date: Jun 5, 2014
CAR STARTED RATTLEING WHEN FIRST STARTING. SHORTLY AFTER MY CHECK ENGINE LIGHT CAME ON AND IT WAS RUNNING ROUGH ALL THE TIME THEN. BROUGHT IT TO A MECHANIC AND FOUND OUT IT'S THE TIMING CHAIN. SUPER EXPENSIVE TO REPLACE AND PER. FORUMS LOOKS LIKE TONS OF PEOPLE WITH THE 2006 SRX HAD THIS PROBLEM AS WELL. NOTHING BUT CONSTANT REPAIR BILLS WITH THIS CROSSOVER. I FEEL IT IS A SAFETY ISSUE AS IT COULD... Read more
Incident date: Aug 26, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING AT APPROXIMATELY 35 MPH, AN ABNORMALLY LOUD NOISE WAS HEARD FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING INLET HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 06V105000(STEERING). THE MANUFACTURER WAS NO... Read more
Incident date: Apr 17, 2014
MY FIRST WINDOW BROKE ABOUT 6 MONTHS AGO. MY SECOND ONE 3 WEEKS AGO AND TONIGHT A THIRD. CAN CADILLAC BE RESPONSIBLE AND CAN THEY BE MADE TO TAKE CARE OF THESE COSTS?
Incident date: Aug 26, 2015
THE IGNITION IS HAVING A BREAK DOWN.THE KEY KEEPS GETING STUCK IN THE IGNITION, WHEN THE KEY DOES FINALLY COME OUT OF THE IGNITION, AS I GO TO PUT THE KEY BACK INTO THE IGNITION TO START THE CAR THE KEY GETS STUCK AT ONE POSITION IN THE IGNITION AND WILL NOT RESPOND TO START THE CAR.
Incident date: Aug 1, 2007
MAJOR PROBLEM WITH THE POWER TRAIN AND OR SENSOR THAT'S CAUSING TRUCK TO TRIP STABILITRACK
Incident date: Feb 8, 2014
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE MODULE AND CUSHION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AW... Read more
Incident date: Jun 12, 2013
I HAVE BEEN HEARING A RATTLE(FRONT END) FOR 2 YEARS WHILE DRIVING THE VEHICLE AND INSPECTED BY JACKING UP CAR AND VISUALLY INSPECTING. WHEN I WAS DRIVING THE CAR ON THE HIGHWAY THE STEERING WHEEL WILL JERK TO THE RIGHT AND WANT TO GO TO ANOTHER LANE AND THE STABILITY CONTROL LIGHT WILL COME ON. I FOUND A INCH AND A HALF GAP IN FRAME THAT IS RUSTED AND WAS NEVER WELDED. THE GAP IS UNDER THE DRIV... Read more
Incident date: Jun 12, 2013
I HAVE BEEN HEARING A RATTLE(FRONT END) FOR 2 YEARS WHILE DRIVING THE VEHICLE AND INSPECTED BY JACKING UP CAR AND VISUALLY INSPECTING. WHEN I WAS DRIVING THE CAR ON THE HIGHWAY THE STEERING WHEEL WILL JERK TO THE RIGHT AND WANT TO GO TO ANOTHER LANE AND THE STABILITY CONTROL LIGHT WILL COME ON. I FOUND A INCH AND A HALF GAP IN FRAME THAT IS RUSTED AND WAS NEVER WELDED. THE GAP IS UNDER THE DRIV... Read more
Incident date: May 15, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE STOPPED, WHITE SMOKE EMITTED FROM THE REAR OF THE CONTACT'S VEHICLE. IN ADDITION, THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS OVERHEATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,0... Read more
Incident date: Aug 12, 2015
WHILE STANDING AT THE REAR OF AUTO WITH POWER LIFT HATCH OPEN.. I WAS MOVING SOME OBJECTS AROUND AND NOTICED THAT THE HATCH WAS CLOSING , BEING STARTLED A WAS GETTING PINCHED INTO THE OPENING BY THE HATCH DOOR.. I PUSHED REAL HARD WITH MY BACK AND DID ESCAPE SERIOUS HARM, NOW I'M WATCHFUL WHEN IN THE BACK AND HATCH IS OPEN AND I'M UNDER THE DOOR.. IT DOES START COMING DOWN SLOWLY AFTER BEING OPEN... Read more
Incident date: Aug 11, 2004
I HAD NO IDEA THIS VEHICLE WAS UNDER RECALL I ACTUALLY OWN A 1984 CADILLAC SEDAN DEVILLE, IT HAD A GAS LEAK WHICH ROTTED OUT THE TIMING CHAIN CASING, AND KNOCKED TEETH DOWN INTO THE GEAR BOX. I JUST REALIZED THIS CAR WAS RECALLED BECAUSE OF THE FUEL LEAKS AND THE ROTTING PARTS UNDER THE ENGINE COMPARTMENT. I PAID NEARLY 6,000 IN 2004 THINKING I WAS BUYING A GREAT COLLECTOR ONE TIME PREVIOUS OWNER.... Read more
Incident date: Aug 11, 2004
I HAD NO IDEA THIS VEHICLE WAS UNDER RECALL I ACTUALLY OWN A 1984 CADILLAC SEDAN DEVILLE, IT HAD A GAS LEAK WHICH ROTTED OUT THE TIMING CHAIN CASING, AND KNOCKED TEETH DOWN INTO THE GEAR BOX. I JUST REALIZED THIS CAR WAS RECALLED BECAUSE OF THE FUEL LEAKS AND THE ROTTING PARTS UNDER THE ENGINE COMPARTMENT. I PAID NEARLY 6,000 IN 2004 THINKING I WAS BUYING A GREAT COLLECTOR ONE TIME PREVIOUS OWNER.... Read more
Incident date: Jul 25, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC DTS. WHILE ATTEMPTING TO ENTER THE VEHICLE, THE DRIVER SIDE DOOR HANDLE BECAME INOPERABLE. THE CONTACT ENTERED THROUGH THE BACK DOOR IN ORDER TO OPEN THE DOORS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4... Read more
Incident date: Aug 6, 2015
WHILE DRIVING ON THE INTERSTATE, 8/6/15, MY 2 WEEK OLD 2015 CADILLAC SRX (650 MILEAGE) SUDDENLY ACCELERATED AND CONTINUED TO DO SO WHILE I WAS STEPPING ON THE BRAKES, REPEATEDLY. MY WIFE AND I COULD SMELL THE BRAKE PADS AS IF THEY WERE "BURNING" FROM THE PRESSURE I APPLIED BUT THE SRX WOULD NOT STOP. WHENEVER I LIFTED MY FOOT OFF THE BRAKES SLIGHTLY, THE VEHICLE SURGED FORWARD. I PULLED OVER INT... Read more
Incident date: Aug 18, 2015
AFTER A ROUTINE OIL CHANGE AT BROGAN CADILLAC SERVICE IN TOTOWA, NJ, THE RECOMMENDED SERVICE (APPROX COST $1200) WAS THE REAR DIFF BUSHING WAS WORN AND THE REAR AXLE SEALS ARE LEAKING FLUID. AN INTERNET SEARCH UNCOVERED GM RECALL# 07204 FOR THIS MAKE AND MODEL THAT STATES "THE REAR AXLE PINION SEAL DOES NOT MEET ALL OF THE SPECIFICATIONS AND MAY EXPERIENCE A FLUID LEAK." WHEN I CALLED GM TO IN... Read more