Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: Feb 20, 2015
THE ENGINE STALLS WHILE DRIVING, WITH OUT ANY ALERT. IT HAS STALLED ON THREE DIFFERENT DATES SINCE I LEASED THE VEHICLE. *TR
Incident date: Mar 20, 2015
WHILE DRIVING IN THE RAIN ALL LIGHTS WENT OUT AND THEN CAME BACK ON AFTER ABOUT 15 SECONDS. *TR
Incident date: Mar 25, 2015
THE CHECK ENGINE LIGHT ILLUMINATED AND DEALER DIAGNOSED PROBLEM CODE AS P0008 PERTAINING TO THE TIMING CHAIN. I WAS THEN TOLD THAT THE TIMING CHAIN WAS STRETCHED AND NEEDED TO BE REPLACED FOR A COST OF APPROXIMATELY $2200. VEHICLE IS WELL-CARED FOR AND HAS 83,800 MILES ON IT. ACCORDING TO OTHER COMPLAINTS MADE TO NHTSA, A NUMBER OF PEOPLE HAVE EXPERIENCED PREMATURE TIMING CHAIN WEAR WITH THIS M... Read more
Incident date: Mar 10, 2015
AFTER FUELING THE CAR I WAS DISTRACTED AND FAILED TO REMOVE THE NOZZLE FROM THE TANK FILLER. AS I MOVED FORWARD, I HEARD A THUMP AND STOPPED. THE FUELING HOSE WAS PULLED FROM THE FILLER AND WAS ALSO DISCONNECTED FROM THE GAS PUMP. THERE IS A QUICK DISCONNECT ON THE HOSE THAT PARTED. EVIDENTLY ENOUGH PEOPLE MAKE THE SAME MISTAKE OTHERWISE THE QUICK DISCONNECT WOULD NOT HAVE BEE PROVIDED. THE ST... Read more
Incident date: Aug 11, 2014
****GM SAID THAT THE TIRE WERE WORN THAT IS WHAT CAUSED THE CRASH** I WAS INVOLVED IN A CAR CRASH ON 8-11-14. MY HUSBAND BROUGHT MY A 2014 CADILLAC ATS FOR MY BIRTHDAY. A FEW MONTHS AFTER OWNERSHIP I NOTICED THAT WHEN IT RAINED THE CAR WOULD HYDROPLANE BUT THE STABILITRAK WOULD MAKE THE VEHICLE JUMP BACK INTO IT'S LANE. MY HUSBAND THOUGHT I WAS BEING A BRAT, SO I TOLD HIM TO DRIVE THE CAR. H... Read more
Crash
2 injured
Incident date: Mar 2, 2015
2008 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO RECALL PARTS ARE UNAVAILABLE TO COMPLETE RECALL #14V394000. *SMD
Incident date: Mar 16, 2015
I PURCHASED A PRE-OWNED 2004 XLR FROM THE DEALERSHIP THE CAR STORE IN RIVERSIDE. UPON STORING IT IN MY GARAGE, I FOUND THE NEXT MORNING AN OVERWHELMING GASOLINE SMELL. UPON TAKING IT TO MY LOCAL GM DEALER FOR INSPECTION, I WAS TOLD THAT THE ISSUE WAS NO LONGER COVERED BY EXTENDED PROTECTION BY CADILLAC AS IT ENDED AFTER A 10 YEAR PERIOD IN JANUARY OF 2014. THIS IS A KNOWN DEFECT WITH THE DESIGN... Read more
Incident date: Mar 2, 2015
2008 CADILLAC ESCLADE. CONSUMER WRITES IN REGARDS TO LEAKING HEAD LIGHTS. *SMD THE CONSUMER STATED WATER ENTERED THE HEADLIGHTS ON BOTH SIDES. *JB
Incident date: Aug 31, 2013
THE HEADLIGHTS KEEP GETTING MOISTURE IN THE HEADLIGHTS REQUIRING THE WHOLE ASSEMBLY TO BE REPLACED AT A COST OF $1600 EACH TIME! I AM ON THE 3RD TIME REPLACING THE HEADLIGHTS SINCE AUGUST OF 2013. FIRST TIME WAS COVERED UNDER WARRANTY, SECOND TIME WAS ONLY COVERED 95% BY GM. NO MY THIRD TIME WILL NOT BE COVERED AT ALL. THERE APPARENTLY SEEMS TO BE A BIG PROBLEM WITH THIS AND I CAN NOT UNDERSTAND W... Read more
Incident date: Sep 1, 2014
I RECEIVED A RECALL LETTER BACK IN SEPTEMBER 2014. IN OCTOBER 2014, I CALLED THE CADILLAC DEALER IN ROSEVILLE, MN AND I STILL HAVEN'T RECEIVED A CALL OR ANYTHING YET. I AM NOT SURE IF I SHOULD BE CALLING MY INSURANCE AGENT AND ATTORNEY FOR ASSISTANT ON THIS ISSUE BECAUSE I DRIVE MY KIDS TO DAYCARE EVERY MORNING! I HOPE TO HEAR FROM SOMEONE SOON. *TR
Incident date: Mar 16, 2015
TL* THE CONTACT OWNS A 1999 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE OVERHEATED WITH THE ILLUMINATION OF THE WARNING LIGHT. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THERE WAS A BLOWN HEAD GASKET. THE CONTACT STATED THAT THE MANUFACTURER ISSUED A VOLUNTARY RECALL IN W... Read more
Incident date: Mar 2, 2015
2009 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO RECALL #14172. *SMD THE DEALER INFORMED THE CONSUMER, HE WOULD BE PUT ON A WAITING, BECAUSE THE PART WAS NOT AVAILABLE. *JB
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 5/5/15*CN
Incident date: Mar 19, 2015
DURING WINTER DRIVING, TURNED ON THE HEATED STEERING WHEEL, FELT THE FINGERS OF MY LEFT HAND BEGIN TO BURN AND NOTICED SMOKE COMING FROM THE HEATED STEERING WHEEL COVER. I IMMEDIATELY SWITCHED OFF THE HEATED STEERING WHEEL, THE SMOKING STOPPED. I HAVE NOT USED THAT FEATURE SINCE, HAVE NOT HAD IT REPAIRED. CHECKED FOR RECALLS ON THIS PROBLEM, DID NOT FIND ANY. *TR
Fire
Incident date: Feb 4, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, ON THE WAY HOME, THE INSTRUMENT PANEL MOMENTARILY FLICKERED. THE CONTACT DROVE OVER A BUMP ON THE ROAD AND THE VEHICLE STALLED. THE KEY WOULD GET STUCK INSIDE THE IGNITION INTERMITTENTLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNI... Read more
Incident date: Mar 19, 2013
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED WITH THE FOUR WHEEL DRIVE ENGAGED, THE VEHICLE FAILED TO SWITCH BACK TO TWO WHEEL DRIVE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE IGNITION LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS... Read more
Incident date: Aug 11, 2014
I WAS INVOLVED IN A CAR CRASH ON 8-11-14. MY HUSBAND BROUGHT MY A 2014 CADILLAC ATS FOR MY BIRTHDAY. A FEW MONTHS AFTER OWNERSHIP I NOTICED THAT WHEN IT RAINED THE CAR WOULD HYDROPLANE BUT THE STABILITRAK WOULD MAKE THE VEHICLE JUMP BACK INTO IT'S LANE. MY HUSBAND THOUGHT I WAS BEING A BRAT, SO I TOLD HIM TO DRIVE THE CAR. HE TOOK THE CAR FOR A TEST DRIVE AND LESS THAN MINUTES INTO HIS TEST DR... Read more
Crash
2 injured
Incident date: Aug 11, 2014
I WAS INVOLVED IN A CAR CRASH ON 8-11-14. MY HUSBAND BROUGHT MY A 2014 CADILLAC ATS FOR MY BIRTHDAY. A FEW MONTHS AFTER OWNERSHIP I NOTICED THAT WHEN IT RAINED THE CAR WOULD HYDROPLANE BUT THE STABILITRAK WOULD MAKE THE VEHICLE JUMP BACK INTO IT'S LANE. MY HUSBAND THOUGHT I WAS BEING A BRAT, SO I TOLD HIM TO DRIVE THE CAR. HE TOOK THE CAR FOR A TEST DRIVE AND LESS THAN MINUTES INTO HIS TEST DR... Read more
Crash
2 injured
Incident date: Aug 11, 2014
I WAS INVOLVED IN A CAR CRASH ON 8-11-14. MY HUSBAND BROUGHT MY A 2014 CADILLAC ATS FOR MY BIRTHDAY. A FEW MONTHS AFTER OWNERSHIP I NOTICED THAT WHEN IT RAINED THE CAR WOULD HYDROPLANE BUT THE STABILITRAK WOULD MAKE THE VEHICLE JUMP BACK INTO IT'S LANE. MY HUSBAND THOUGHT I WAS BEING A BRAT, SO I TOLD HIM TO DRIVE THE CAR. HE TOOK THE CAR FOR A TEST DRIVE AND LESS THAN MINUTES INTO HIS TEST DR... Read more
Crash
2 injured
Incident date: Mar 2, 2015
2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH ISSUES. *SMD THE CONSUMER STATED THE RECALL REPAIR WAS NOT EFFECTIVE. THE CONSUMER STATED THE IGNITION SWITCH SHOULD HAVE BEEN REPLACED, AS THE VEHICLE SHUT OFF WHILE DRIVING IN TRAFFIC. THE CONSUMER HAD TO PUT THE VEHICLE IN NEUTRAL AND RE-START THE VEHICLE. THE VEHICLE USUALLY RE-STARTED, BUT A TIMES WHEN HE TURNED THE SWIT... Read more
Incident date: Mar 2, 2015
2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH ISSUES. *SMD THE CONSUMER STATED THE RECALL REPAIR WAS NOT EFFECTIVE. THE CONSUMER STATED THE IGNITION SWITCH SHOULD HAVE BEEN REPLACED, AS THE VEHICLE SHUT OFF WHILE DRIVING IN TRAFFIC. THE CONSUMER HAD TO PUT THE VEHICLE IN NEUTRAL AND RE-START THE VEHICLE. THE VEHICLE USUALLY RE-STARTED, BUT A TIMES WHEN HE TURNED THE SWIT... Read more
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V341000 (AIR BAGS, POWER TRAIN) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Incident date: Aug 1, 2014
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V341000 (AIR BAGS, POWER TRAIN) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Incident date: Dec 4, 2014
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT DEVELOPED MOISTURE INSIDE THE HEADLIGHT ASSEMBLY, WHICH CAUSED THE HEADLIGHT TO BURN OUT. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS NOT DIAGNOSED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE DRIVER SIDE HEADLIGHT DEVELOPED MOISTURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WA... Read more
Incident date: Mar 1, 2013
CRACK ON FRONT DASH APPEARED A COUPLE OF YEARS AGO. WAS TOLD IT WAS A COMMON PROBLEM BUT NO RECALL. TODAY I NOW HAVE THREE CRACKS AND AN ESTIMATE OF ALMOST $400 TO REPLACE THE PART. IN A QUICK LOOK ONLINE THIS PROBLEM APPEARS TO BE VERY COMMON. I KNOW THERE IS A PUSH TO HAVE GM REPLACE THIS PART AT THEIR EXPENSE AS IT APPEARS TO BE DEFECTIVE. SOMETHING I AGREE WITH AND AM IN FAVOR OF. *TR
Incident date: Feb 19, 2015
THIS IS THE THIRD INCIDENT WITH THIS VEHICLE INVOLVING THE TRACTION CONTROL STABILITY SYSTEM LOCKING UP. THE LAST TWO EVENT INVOLVED A CRASH. THE MOST RECENT CRASH I BROKE MY NECK AND I AM IN REHAB RECOVERY. THIS MOST RECENT CRASH INVOLVED A COMPLETE LOSS OF CONTROL WHERE THE STABILITY LIGHTS ON THE DASH CAME ON ALL OF SUDDEN ON A SNOW / ICE COVERED ROAD, AND THE BACK END SPUN AROUND AND I CRASHE... Read more
Crash
1 injured
Incident date: Mar 14, 2014
STEERING WHEEL HEATER STOPPED WORKING. DEALER WANTS 1100 TO REPLACE. AFTER READING MANY FORUMS THIS SEEMS TO BE A COMMON PROBLEM. *TR
Incident date: Mar 12, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE REVERSING OUT OF A PARKING SPACE AT APPROXIMATELY 2 MPH, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE DID NOT STOP. THE CONTACT OBSERVED THAT THE BRAKE HOSE HAD RUPTURED AND THE CHECK BRAKE FLUID LEVEL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE... Read more
Incident date: Oct 1, 2014
TL* THE CONTACT OWNS A 2007 CADILLAC STS. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V542000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS UNCERTAIN WHEN THEY WOULD HAVE THE PARTS AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 27, 2013
DRIVER STOPPED VEHICLE PREPARING TO PARK, PLACED IT IN "PARK" AND PROCEEDED TO TURN IGNITION INTO "OFF" POSITION. THE KEY WAS FIRMLY LOCKED IN THE "RUN" POSITION AND WOULD NOT TURN TO "OFF" OR ANY OTHER POSITION. AFTER TRYING TO TURN KEY FOR SEVERAL MINUTES, DRIVER CALLED GM/SEWELL - CADILLAC SERVICE DEPARTMENT FOR INSTRUCTION TO TURN THE VEHICLE OFF. THE SERVICE DEPARTMENT COULD NOT PROVIDE ANY... Read more
Incident date: Sep 27, 2013
DRIVER STOPPED VEHICLE PREPARING TO PARK, PLACED IT IN "PARK" AND PROCEEDED TO TURN IGNITION INTO "OFF" POSITION. THE KEY WAS FIRMLY LOCKED IN THE "RUN" POSITION AND WOULD NOT TURN TO "OFF" OR ANY OTHER POSITION. AFTER TRYING TO TURN KEY FOR SEVERAL MINUTES, DRIVER CALLED GM/SEWELL - CADILLAC SERVICE DEPARTMENT FOR INSTRUCTION TO TURN THE VEHICLE OFF. THE SERVICE DEPARTMENT COULD NOT PROVIDE ANY... Read more
Incident date: Jan 1, 2013
2006 CADILLAC DTS. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE ISSUES. *SMD THE CONSUMER WAS INFORMED THERE WERE TWO PANS UNDER THE ENGINE THAT WERE LEAKING OIL AND THE GASKETS NEEDED TO BE REPLACED. ONLY THE SMALL PAN WAS REPLACED. TWO WEEKS AGO, THE CONSUMER NOTICED OIL SPOTS ON THE GARAGE FLOOR. THE DEALER INFORMED THE CONSUMER IT WOULD COST $3,000 TO REPAIR THE VEHICLE. *JB
Incident date: Apr 16, 2014
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING VARIOUS SPEEDS WITH THE AUTOMATIC HEADLIGHTS ACTIVATED, THE DRIVER SIDE LOW BEAM HEADLIGHTS UNEXPECTEDLY FAILED TO ILLUMINATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Incident date: Sep 28, 2010
2004 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL REPAIRS AND REQUESTS REIMBURSEMENT ASSISTANCE. *SMD THE CONSUMER STATED THE IGNITION SWITCH WAS REPLACED PRIOR TO THE RECALL ANNOUNCEMENT. *JB
Incident date: Aug 11, 2014
I WAS INVOLVED IN A CAR CRASH ON 8-11-14. MY HUSBAND BROUGHT MY A 2014 CADILLAC ATS FOR MY BIRTHDAY. A FEW MONTHS AFTER OWNERSHIP I NOTICED THAT WHEN IT RAINED THE CAR WOULD HYDROPLANE, BUT THE STABILITRAK WOULD MAKE THE VEHICLE JUMP BACK INTO IT'S LANE I TOOK MY CAR IN FOR THE LEASE MAINTENANCE PACKAGE THE DEALERSHIP DID TIRE ROTATION AND AT TIME THERE WAS NO MENTION OF MY TIRES THREAD WEARING DO... Read more
Crash
2 injured
Incident date: Jan 7, 2015
RIGHT TURN SIGNAL FAILURE.. ALL OF MY RIGHT TURN SIGNAL MARKS GO OUT. FRONT, MIRROR, AND REAR. THE DEALER WHERE I TOOK THE MY VEHICLE TO SAID THAT THEY COULD NOT GET IT TO REPRODUCE THE PROBLEM. I WAS TOLD THAT IN THEIR DIAGNOSTIC THAT IT WAS SHOWING THE FRONT TURN SIGNAL FAILURE AND I HAD A PICTURE OF THE REAR TURN SIGNAL FAILURE. THEY TOLD ME I NEEDED TO VIDEO TAPE IT WHEN IT HAPPENS. WHILE I'M ... Read more
Incident date: Feb 16, 2015
TL*THE CONTACT OWNS A 2004 CADILLAC DTS EQUIPPED WITH MICHELIN RADIAL X TIRES, AND TIRE SIZE 235/55/R17. THE CONTACT STATED THAT ALL THE TIRES WERE CRACKED SEVERELY WHICH CAUSED THE AIR TO LEAK OUT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE FA... Read more
Incident date: Oct 15, 2014
TL*THE CONTACT OWNS 2008 CADILLAC STS. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO RECOGNIZE THE KEY FOB. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Incident date: Mar 9, 2015
DRIVER HEADLIGHT STOP WORKING. WATER INSIDE THE HEAD LIGHT CAUSING THE BULB TO FAIL. DEALER WILL NOT COVER THE COST OF REPAIR. *TR
Incident date: Dec 1, 2014
TL*THE CONTACT OWNS A 2008 CADILLAC STS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Incident date: Dec 1, 2014
TL*THE CONTACT OWNS A 2008 CADILLAC STS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Incident date: Mar 5, 2015
2011 CADILLAC SRX WITH 20,000 MILES ON IT HAD THE ENTIRE WHEEL HUB COME APART. BOLTS FELL OUT AND THE REMAINING BOLTS WERE ALL LOOSENED. THIS PROBLEM RUINED THE CALIPER AND BRAKES. I WAS LUCKY THAT I WAS NOT DRIVING ON THE HIGHWAY VERY OFTEN AS I COULD HAVE HAD A VERY SERIOUS CRASH. *TR
Incident date: Mar 5, 2015
2011 CADILLAC SRX WITH 20,000 MILES ON IT HAD THE ENTIRE WHEEL HUB COME APART. BOLTS FELL OUT AND THE REMAINING BOLTS WERE ALL LOOSENED. THIS PROBLEM RUINED THE CALIPER AND BRAKES. I WAS LUCKY THAT I WAS NOT DRIVING ON THE HIGHWAY VERY OFTEN AS I COULD HAVE HAD A VERY SERIOUS CRASH. *TR
Incident date: Mar 5, 2015
2011 CADILLAC SRX WITH 20,000 MILES ON IT HAD THE ENTIRE WHEEL HUB COME APART. BOLTS FELL OUT AND THE REMAINING BOLTS WERE ALL LOOSENED. THIS PROBLEM RUINED THE CALIPER AND BRAKES. I WAS LUCKY THAT I WAS NOT DRIVING ON THE HIGHWAY VERY OFTEN AS I COULD HAVE HAD A VERY SERIOUS CRASH. *TR
Incident date: Feb 7, 2015
TL*THE CONTACT OWNS A 2008 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT AND REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: Feb 7, 2015
TL*THE CONTACT OWNS A 2008 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE FRONT AND REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: Mar 4, 2015
MY CTS WAS IN A NON GM AUTHORIZED MECHANICS SHOP HAVING OIL CHANGE AND BRAKES DONE. WHILE WORKING IN THE CAR I ASKED TO HAVE THEM LOOK AT MY REAR ASSIST CAMERA. THE CAMERA AND WIRING TO THE CAMERA WERE ACTUALLY SMOLDERING AT THIS POINT. MY MECHANIC ALSO TOLD ME THAT THE TRANSFER CASE WAS LEAKING AND THAT THE CENTRAL DRIVE SHAFT WAS BAD. MY MECHANIC REMOVED THE SMOLDERING REAR ASSIST CAMERA, PUT TH... Read more
Fire
Incident date: Mar 6, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE IGNITION SWITCH WAS TURNED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO FIND A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100. UPDATED 3/31/15*CN
Incident date: Apr 17, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THE INGINTION SWITCH HAD ISSUES TURNING ON WHILE THE VEHICLE WAS IN PARK. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 23,962.
Incident date: Jan 13, 2015
HEATED/COOL SEATS STOP WORKING. *TR