Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: Feb 26, 2015
I WAS TURNING INTO THE SHOPPING CENTER WHEN MY DRIVERS SIDE SUSPENSION BROKE. I WENT CAREENING THOUGH THE PARKING LOT HITTING A PARKED CAR BEFORE FINALLY STOPPING WHEN I COLLIDED WITH A PILLAR AT THE MALL.I BUMPED MY NOSE ON THE STEERING WHEEL BUT THE AIR BAGS DID NOT IMPLODE BUT MY CAR IS TOTALED. *TR
Crash
1 injured
Incident date: Jun 16, 2011
I WAS NUMBER 6 OF PERSONS TO HAVE A SEVERE ROLLOVER WRECK IN THE SAME SPOT. IN A CURVE, MY RIGHT FRONT TIRE CAUGHT T THE LIP OF A 3 FOOT DEEP CONCRETE CULVERT IN A DRIVEWAY. IT WAS 9 INCHES FROM THE ROAD EDGE. IT FLIPPED OVER FRONT TO ON ROOF. I WAS TRAPPED IN CAR.MY FRONT AIRBAG PARTIALLY OPENED BUT NOT ENOUGH TO KEEP MY FACE AND CHEST AREA FROM HITTING AND BREAKING THE STEERING WHEEL. NO OTHER O... Read more
Crash
1 injured
Incident date: Jun 16, 2011
I WAS NUMBER 6 OF PERSONS TO HAVE A SEVERE ROLLOVER WRECK IN THE SAME SPOT. IN A CURVE, MY RIGHT FRONT TIRE CAUGHT T THE LIP OF A 3 FOOT DEEP CONCRETE CULVERT IN A DRIVEWAY. IT WAS 9 INCHES FROM THE ROAD EDGE. IT FLIPPED OVER FRONT TO ON ROOF. I WAS TRAPPED IN CAR.MY FRONT AIRBAG PARTIALLY OPENED BUT NOT ENOUGH TO KEEP MY FACE AND CHEST AREA FROM HITTING AND BREAKING THE STEERING WHEEL. NO OTHER O... Read more
Crash
1 injured
Incident date: Apr 1, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED AND THE SERVICE THEFT SYSTEM WARNING LIGHT ILLUMINATED. THE VEHICLE RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE CONTROL MODULE NEEDED TO BE REPLACED. THE MODULE WAS REPLACED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND IT WAS DETERMINED THAT THE I... Read more
Incident date: Apr 9, 2015
PASSENGER HEADLIGHT WORKING SOMETIMES AND SOMETIMES NOT. BROUGHT INTO DEALER AND THEY REPLACED BULBS. AFTER A FEW DAYS AFTER GETTING VEHICLE BACK NOTICED HEADLIGHTS ONLY WORKED SOME OF THE TIME. BROUGHT BACK TO THE DEALER AND HE SAID THE WHOLE HEADLIGHT ASSEMBLY NEEDS TO BE REPLACED. SUGGESTED LOOKING ONLINE TO SEE IF OTHERS EXPERIENCED SAME PROBLEM WHICH LED ME TO THIS SITE. COST TO REPLACE IS $1... Read more
Incident date: Dec 29, 2014
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP DISCHARGED INTO THE ENGINE, WHICH CAUSED THE OIL AND ENGINE BEARINGS TO SEIZE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V3940... Read more
Incident date: Dec 29, 2014
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS NOT ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP DISCHARGED INTO THE ENGINE, WHICH CAUSED THE OIL AND ENGINE BEARINGS TO SEIZE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V3940... Read more
Incident date: Apr 1, 2010
TL* THE CONTACT OWNS A 1999 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE CONTACT RETRIEVED CODES FROM THE ON BOARD COMPUTER: PASS KEY OPEN/SHORTER PELLET, PASS KEY WRONG AND FUEL SENSOR FEEDBAC... Read more
Incident date: Apr 15, 2015
<A HREF="HTTP://DISCOUNTHOARDER.COM/">HTTP://DISCOUNTHOARDER.COM/</A>. *TR
Incident date: Apr 15, 2015
<A HREF="HTTP://DISCOUNTHOARDER.COM/">HTTP://DISCOUNTHOARDER.COM/</A>. *TR
Incident date: Nov 11, 2011
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. THE CONTACT STATED THAT THE ENTIRE INSTRUMENT PANEL ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Apr 2, 2015
ON 4/02/2015 I WAS DRIVING MY VEHICLE WHEN SUDDENLY I HEARD A EXPLOSION TYPE SOUND AND IT WOULD NOT MOVE. I WAS DOING APPROXIMATELY 30 TO 35 MPH. I PULLED TO THE SIDE OF THE ROAD TO INSPECT THE VEHICLE WHEN I SAW OIL COMING OUT FROM THE BACK OF THE CAR I CALLED AAA AND THEY TOWED ME TO MY HOME WERE I DID RESEARCH AND FOUND THAT CADILLAC CTS FROM 2005-2007 WERE HAVING PROBLEMS WITH THE REAR DIFF... Read more
Incident date: Dec 17, 2014
TL* THE CONTACT OWNS A 2000 CADILLAC STS. WHILE DRIVING 65 MPH, THE ENGINE COOLING SYSTEM OVERHEATED WITHOUT WARNING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000. UPDATED 05/... Read more
Incident date: Feb 2, 2015
AT APPROX. 121,000 MILES, WENT TO START MY CAR, WHEN STARTED THERE WAS AN AWFUL KNOCKING NOISE UNDER THE HOOD, THE ENTIRE CAR WAS SHAKING, AND MISFIRING. AFTER TAKING TO THE DEALER, I WAS TOLD THE TIMING CHAIN NEEDED REPLACED. OVER $2000 TO DO THIS, DURING HAVING THE TIMING CHAIN REPLACED I WAS TOLD THAT THE TIMING CHAIN GEARS HAD BEEN PREVIOUSLY MARKED MEANING THE TIMING CHAIN ON MY VEHICLE HAD B... Read more
Incident date: Apr 12, 2015
WHILE DRIVING ON THE INTERSTATE, DURING A VIOLENT RAIN STORM, MY CARS CHECK ENGINE LIGHT WENT ON AND THE DIC MESSAGE "REDUCED ENGINE POWER MESSAGE CAME ON" WHICH IMMEDIATELY LIMITED THE TO APPROX. 2500 RPM. THIS ACTION CREATED A TOTALLY UNSAFE DRIVING SITUATION. THE REDUCED POWER SLOWED THE CAR IMMEDIATELY, IN HEAVY TRAFFIC, IN A HEAVY RAIN STORM , WITH LOW VISIBILITY. LUCKY FOR MYSELF AND MY... Read more
Incident date: Apr 12, 2015
WHILE DRIVING ON THE INTERSTATE, DURING A VIOLENT RAIN STORM, MY CARS CHECK ENGINE LIGHT WENT ON AND THE DIC MESSAGE "REDUCED ENGINE POWER MESSAGE CAME ON" WHICH IMMEDIATELY LIMITED THE TO APPROX. 2500 RPM. THIS ACTION CREATED A TOTALLY UNSAFE DRIVING SITUATION. THE REDUCED POWER SLOWED THE CAR IMMEDIATELY, IN HEAVY TRAFFIC, IN A HEAVY RAIN STORM , WITH LOW VISIBILITY. LUCKY FOR MYSELF AND MY... Read more
Incident date: Apr 13, 2015
WHILE DRIVING ON OUR DRIVEWAY, (NO TREES, ROCKS, DEBRIS, ETC) THE CENTER PORTION OF THE MOONROOF IMPLODED INTO THE CAR. THE SHADE WAS PULLED TRAPPING MOST OF THE GLASS SHARDS FROM ENTERING THE VEHICLE. NOTHING COULD HAVE POSSIBLY HIT THE GLASS AND I WAS TRAVELING 5 MPH OR LESS, COMING TO A STOP AT THE END OF OUR DRIVEWAY. I HAVE READ MANY COMPLAINTS ONLINE OF THIS OCCURRING AND THINK IT IS A M... Read more
Incident date: Mar 9, 2015
INTERMITTENT ATTEMPTS AT STARTING. START ATTEMPTS WITHOUT THE KEY BEING ACTUATATED. *TR
Incident date: Mar 28, 2015
OUR CADILLAC SRX SUDDENLY VEERED OFF THE ROAD WHEN DRIVING 55MPH ON A STRAIGHT LEVEL ROAD. THE VEHICLE LEFT THE ROAD HITTING A TREE AND ONLY THE DRIVER'S AIRBAG DEPLOYED EVEN THOUGH IT WAS AN OFFSET FRONTAL COLLISION. THE CAR HAD ALL RECALLED ITEMS ALREADY FIXED BY GM DEALERS BEFORE THE CRASH OCCURRED. THE VEHICLE WAS A TOTAL LOSS. *TR
Crash
1 injured
Incident date: Mar 28, 2015
OUR CADILLAC SRX SUDDENLY VEERED OFF THE ROAD WHEN DRIVING 55MPH ON A STRAIGHT LEVEL ROAD. THE VEHICLE LEFT THE ROAD HITTING A TREE AND ONLY THE DRIVER'S AIRBAG DEPLOYED EVEN THOUGH IT WAS AN OFFSET FRONTAL COLLISION. THE CAR HAD ALL RECALLED ITEMS ALREADY FIXED BY GM DEALERS BEFORE THE CRASH OCCURRED. THE VEHICLE WAS A TOTAL LOSS. *TR
Crash
1 injured
Incident date: Mar 26, 2015
THE EXPERIENCE WITH ARMEN WAS, WITHOUT A DOUBT, THE WORST CAR EXPERIENCE IN MY 40+ YEARS OF DRIVING. FIRST OFF, MY 2013 XTS PLATINUM HAS BEEN A PROBLEM SINCE I BOUGHT IT. AFTER DRIVING ABOUT A YEAR I HAD A SEVERE SHIMMY AND VIBRATION IN THE WHEELS THAT SCARED THE HELL OUT OF ME. TOOK IT IN AND WAS TOLD ALL 4 WHEELS WERE DAMAGED AND NEEDED TO BE REPLACED, TED ROBINSON WENT TO BAT FOR ME AND GOT ... Read more
CADILLAC
SRX
(2011) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Apr 13, 2015
Incident date: Aug 15, 2014
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE NAVIGATION SYSTEM FAILED TO WORK AND INDICATED THAT THE ROUTE CALCULATED WAS INCORRECT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER IN CANADA WHO UPDATED THE SOFTWARE AND INSTALLED A NEW ANTENNA; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER IN THE UNITED STATES WHO PROVIDED A SOFTWARE UPDAT... Read more
Incident date: Mar 16, 2015
DRIVING TO WORK WENT TO STOP AND VEHICLE PULL TO THE SIDE AND WOULD NOT STOP NORMAL. I DROVE THE VEHICLE TO THE DEALER AND THE REPORTED RIGHT REAR HUB NOT SENSING SPEED SIGNAL AND NEEDED TO REPLACE AND NOT COVERED UNDER MY WARRANTY. I SEE GM AND CADILLAC HAS HAD A LOT OF PROBLEMS WITH THIS WHEEL HUD AND HAVE RECALLED ON OTHER MODEL YEARS. THESE ARE $600.00 PER WHEEL TO REPLACE AND THINK THAT THEY ... Read more
Incident date: Mar 16, 2015
DRIVING TO WORK WENT TO STOP AND VEHICLE PULL TO THE SIDE AND WOULD NOT STOP NORMAL. I DROVE THE VEHICLE TO THE DEALER AND THE REPORTED RIGHT REAR HUB NOT SENSING SPEED SIGNAL AND NEEDED TO REPLACE AND NOT COVERED UNDER MY WARRANTY. I SEE GM AND CADILLAC HAS HAD A LOT OF PROBLEMS WITH THIS WHEEL HUD AND HAVE RECALLED ON OTHER MODEL YEARS. THESE ARE $600.00 PER WHEEL TO REPLACE AND THINK THAT THEY ... Read more
Incident date: Mar 16, 2015
DRIVING TO WORK WENT TO STOP AND VEHICLE PULL TO THE SIDE AND WOULD NOT STOP NORMAL. I DROVE THE VEHICLE TO THE DEALER AND THE REPORTED RIGHT REAR HUB NOT SENSING SPEED SIGNAL AND NEEDED TO REPLACE AND NOT COVERED UNDER MY WARRANTY. I SEE GM AND CADILLAC HAS HAD A LOT OF PROBLEMS WITH THIS WHEEL HUD AND HAVE RECALLED ON OTHER MODEL YEARS. THESE ARE $600.00 PER WHEEL TO REPLACE AND THINK THAT THEY ... Read more
Incident date: Apr 7, 2015
MY VEHICLE HAS A RECALL ON THE AIR BAG PRESSURE SENSOR MODULE. DUE TO MISSING THE CUTOFF DATE OF EXACTLY 1 MONTH THE DEALERSHIP WOULD NOT HONOR THE PAIRS. DUE TO THE $650 REPAIRS REQUIRED I WAS NOT PREPARED TO HAVE THAT SERVICE DONE. ANY ASSISTANCE OR CLARITY ON THIS IS GREATLY APPRECIATED. *TR
Incident date: Apr 6, 2015
REAR WIPER SPUN 360 DEGREES AND WONT RESET TO PROPER ALIGNMENT. *TR
Incident date: Apr 30, 2013
THE REAR PINION SEAL ON MY CAR HAS FAILED A LONG TIME AGO. IT IS ODDLY STRANGE HOW THE 2005-2007 CADILLAC BUILDS HAVE THIS PROBLEM, YET, SOMEHOW MY VIN ISN'T INCLUDED IN THE SAFETY RECALL. THIS APPEARS TO BE A WIDER PROBLEM THAN THE BULLETIN COVERS. THIS REALLY NEEDS TO BE ADDRESSED AS SOMEONE IS GOING TO BE DRIVING ONE DAY AND THEIR CAR IS GOING TO STOP ABRUPTLY AND CAUSE A MAJOR ACCIDENT. ... Read more
Incident date: Feb 10, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START AND THE KEY REMAINED IN THE START POSITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 178,000.
Incident date: Sep 9, 2014
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Mar 25, 2015
THE TRACTION CONTROL TURNED OFF WHEN I WAS DRIVING AT ABOUT 45MPH. I HAVE LOSS OF MOTIVE POWER AND TRACTION CONTROL WILL NOT TURN BACK ON. I KNOW THERE WAS A RECALL FOR THIS SAME YEARS POWERTRAIN SEAL GOING BAD AND THINK THAT THIS IS A DEFECTIVE MODEL THAT WASN'T RECALLED. PLEASE LET ME KNOW WHAT CAN BE DONE ABOUT THIS SERIOUS ISSUE??? *TR
Incident date: Mar 25, 2015
THE TRACTION CONTROL TURNED OFF WHEN I WAS DRIVING AT ABOUT 45MPH. I HAVE LOSS OF MOTIVE POWER AND TRACTION CONTROL WILL NOT TURN BACK ON. I KNOW THERE WAS A RECALL FOR THIS SAME YEARS POWERTRAIN SEAL GOING BAD AND THINK THAT THIS IS A DEFECTIVE MODEL THAT WASN'T RECALLED. PLEASE LET ME KNOW WHAT CAN BE DONE ABOUT THIS SERIOUS ISSUE??? *TR
Incident date: Apr 27, 2014
WHILE STARTING THE VEHICLE THERE WAS A LOUD SERIES OF POPPING SOUNDS FOLLOWED BY SOME SMOKE WHICH CAME FROM UNDER THE HOOD. THE ENGINE WAS QUICKLY TURNED OFF AND THE SMOKE CLEARED. THE HOOD INSULATION SHOWS A SLIGHTLY DAMAGED/STAINED/HEAT EFFECTED AREA ABOVE THE ALTERNATOR. THE VEHICLE WAS SUBSEQUENTLY RESTARTED SEVERAL TIMES AND HAS BEEN CHECKED BY THE DEALER AND NO PROBLEMS COULD BE FOUND OR ... Read more
Incident date: Oct 23, 2014
AFTER TAKING OFF FROM A STOP SIGN, I DROVE UP OVER ABOUT 1 1/2 INCH VERTICAL RISE IN THE PAVEMENT (SMALL BUMP). THE ENGINE AND ELECTRICAL SYSTEMS SHUT DOWN. I LOST POWER STIRRING AND POWER BRAKES. I GOT STOPPED AND RESTARTED THE ENGINE. THIS OCCURRED ABOUT 3 DAYS AFTER I HAD TAKEN MY CAR TO THE GM DEALER FOR REPAIRS COVERED BY GM RECALL 14299, "UNINTENDED IGNITION KEY ROTATION". MY KEY DID NOT ... Read more
Incident date: Mar 18, 2015
HID STYLE HEADLAMPS WHILE DRIVING AT NIGHT THE DRIVES LOW BEAMS QUIT WORKING. THE SAME THING HAD HAPPENED TO THE PASSENGER SIDE LOW BEAM ABOUT A YEAR AGO. ROUGHLY, A WEEK OR TWO BEFORE THE LOW BEAMS FAILED THE HEADLAMPS STARTED-GETTING MOISTURE BUILD UP INSIDE THEM. HEADLAMPS HAVE NEVER BEEN DAMAGED, HIT OR BUMPED. CANNOT JUST REPLACE HID BULB, NEW BULBS WILL FAIL DUE TO THE MOISTURE PROBLEM. E... Read more
Incident date: Mar 21, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. WHILE DRIVING AT 25 MPH, THE CONTACT NOTICED SMOKE EMITTING FROM UNDERNEATH THE CUP HOLDER. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE PART BENEATH THE CUP HOLDER HAD MELTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 182,000.
Fire
Incident date: Mar 24, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE SHIFTING INTO REVERSE, THE VEHICLE ACCELERATED FORWARD, CRASHED INTO A STORE, AND STRUCK ONE PERSON. THE PERSON STRUCK BY THE VEHICLE SUSTAINED BROKEN RIBS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash
1 injured
Incident date: Mar 31, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Mar 1, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT WHILE ATTEMPTING TO DECELERATE, THERE WAS A SUDDEN INCREASE IN ENGINE RPMS AND THE VEHICLE CONTINUED TO ACCELERATE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE ... Read more
Incident date: Mar 1, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT WHILE ATTEMPTING TO DECELERATE, THERE WAS A SUDDEN INCREASE IN ENGINE RPMS AND THE VEHICLE CONTINUED TO ACCELERATE. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE ... Read more
Incident date: Mar 9, 2015
WHILE MAKING A 3 HOUR NON STOP DRIVE WITH THE DRIVER SEAT HEATER ON HIGH I RECEIVED SEVERE BURNS ON MY RIGHT THIGH. IT BLISTERED IN 2 OF THE 4 PLACES THAT THE SKIN WAS BURNED. *TR
1 injured
Incident date: Mar 5, 2015
VEHICLE REFUSED TO START MULTIPLE TIMES AFTER REFUELING. HAD A DIAGNOSIS DONE AND THE CODE WAS FOR THE EVAPORATOR SENSOR. I HAD IT REPLACED AND THE SAME THING HAPPENED AGAIN, TO INCLUDE THE SAME CODE. *TR
Incident date: Mar 16, 2015
DRIVING ON INTERSTATE WHEN ENGINE QUIT RUNNING. WAS ABLE TO GET CAR TO SHOULDER OF THE ROAD. AFTER A COUPLE OF MINUTES, CAR STARTED AND RAN FINE. AFTER IT STARTED, I IMMEDIATELY CONTACTED ONSTAR; THEY RAN A DIAGNOSIS ON VEHICLE AND SAID THEY FOUND NO PROBLEMS. I LATER TOOK CAR TO DEALER AND REPORTED THIS STALL. DEALER SAID EVERYTHING CHECKED O.K. *TR
Incident date: Mar 16, 2015
DRIVING ON INTERSTATE WHEN ENGINE QUIT RUNNING. WAS ABLE TO GET CAR TO SHOULDER OF THE ROAD. AFTER A COUPLE OF MINUTES, CAR STARTED AND RAN FINE. AFTER IT STARTED, I IMMEDIATELY CONTACTED ONSTAR; THEY RAN A DIAGNOSIS ON VEHICLE AND SAID THEY FOUND NO PROBLEMS. I LATER TOOK CAR TO DEALER AND REPORTED THIS STALL. DEALER SAID EVERYTHING CHECKED O.K. *TR
Incident date: Mar 16, 2015
DRIVING ON INTERSTATE WHEN ENGINE QUIT RUNNING. WAS ABLE TO GET CAR TO SHOULDER OF THE ROAD. AFTER A COUPLE OF MINUTES, CAR STARTED AND RAN FINE. AFTER IT STARTED, I IMMEDIATELY CONTACTED ONSTAR; THEY RAN A DIAGNOSIS ON VEHICLE AND SAID THEY FOUND NO PROBLEMS. I LATER TOOK CAR TO DEALER AND REPORTED THIS STALL. DEALER SAID EVERYTHING CHECKED O.K. *TR
Incident date: Mar 16, 2015
TL*THE CONTACT OWNS A 2001 CADILLAC DEVILLE. THE CONTACT STATED THAT THE SERVICE ANTI-THEFT SYSTEM WARNING LIGHT ILLUMINATED SEVERAL TIMES AND THE VEHICLE STALLED WITHOUT WARNING. IN ADDITION, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE CONTACT NOTIFIED TWO DEALERS AND WAS NOT ABLE TO SCHEDULE AN APPOINTMENT FOR THE RECALL REPAIR WITHIN A REAS... Read more
Incident date: Jan 23, 2015
TL*THE CONTACT OWNS A 1999 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE AT A MECHANIC FOR A ROUTINE SERVICE, THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER AND AN AUTO REPAIR CENTER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.
Incident date: Mar 19, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC STS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE FUEL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED AFTER THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 147,00... Read more
Incident date: Mar 24, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE STALLED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 6/11/15*CN
Incident date: Jan 5, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT FELT THAT THE TRANSMISSION FAILED AND TOOK THE VEHICLE TO THE DEALER. THE DEALER DETERMINED THERE WAS NO TRANSMISSION FAILURE. LATER, THE TRANSMISSION JERKED AND CAUSED THE VEHICLE TO CRASH INTO A BUILDING. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS UNABLE TO BE CONTROLLED. THE VEHICLE WAS TAKEN BACK TO THE DEALER... Read more
Crash