Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Sep 22, 2015
MY DAUGHTER DROVE MY CAR AND HIT A METAL MAIL BOX (6X6 POLE, HOLDING 3 MAIL BOXES) AT 35 TO 40 MPH, SHE HIT ALMOST DEAD CENTER. THE SEAT BELT DIDN'T STOP HER FROM HITTING HER HEAD ON THE STEERING WHEEL AND THE AIR BAG DIDN'T DEPLOY. MY DAUGHTER SUFFERED A CONCUSSION, NECK AND BACK PAIN, ONE OF HER EYES VISION IS AFFECTED. SHE WAS DRIVING IN OUR STREET 3 HOUSES DOWN FROM OUR HOUSE, STREET IS WI... Read more
Crash
1 injured
Incident date: Sep 22, 2015
MY DAUGHTER DROVE MY CAR AND HIT A METAL MAIL BOX (6X6 POLE, HOLDING 3 MAIL BOXES) AT 35 TO 40 MPH, SHE HIT ALMOST DEAD CENTER. THE SEAT BELT DIDN'T STOP HER FROM HITTING HER HEAD ON THE STEERING WHEEL AND THE AIR BAG DIDN'T DEPLOY. MY DAUGHTER SUFFERED A CONCUSSION, NECK AND BACK PAIN, ONE OF HER EYES VISION IS AFFECTED. SHE WAS DRIVING IN OUR STREET 3 HOUSES DOWN FROM OUR HOUSE, STREET IS WI... Read more
Crash
1 injured
Incident date: Sep 24, 2015
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT FUEL WAS LEAKING FROM THE TOP OF THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Incident date: Aug 22, 2015
I HAD PROBLEMS WITH THIS CAR EVERY SINCE THE MOON ROOF DRAIN WHICH IS A RECALL NOW CAR WAS FLOODED BROUGHT IT TO DEALER GOT IT BACK IT WAS EVEN WORSE THE CHANGED THE DRAIN AGAIN SINE THEN IT HAS BEEN IN THE DEALER AT LEAST 20 TIMES RADIO GOES UP AND DOWN REAR LIGHTS STAY ON BATTERY DEAD IN THE MORNING EVERY LIGHT YOU CAN IMAGINE ... Read more
1 injured
Incident date: Aug 22, 2015
I HAD PROBLEMS WITH THIS CAR EVERY SINCE THE MOON ROOF DRAIN WHICH IS A RECALL NOW CAR WAS FLOODED BROUGHT IT TO DEALER GOT IT BACK IT WAS EVEN WORSE THE CHANGED THE DRAIN AGAIN SINE THEN IT HAS BEEN IN THE DEALER AT LEAST 20 TIMES RADIO GOES UP AND DOWN REAR LIGHTS STAY ON BATTERY DEAD IN THE MORNING EVERY LIGHT YOU CAN IMAGINE ... Read more
1 injured
Incident date: Jul 24, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING AT 45 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Incident date: Apr 9, 2014
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO TURN IN EITHER DIRECTION UNTIL AFTER NUMEROUS ATTEMPTS. THE FAILURE RECURRED ON SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE IGNITION SWITCH WAS REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE.... Read more
Incident date: Jul 15, 2015
I WAS TRYING TO ADJUST THE SEAT BELT CLIP (MALE PART) ON THE DRIVERS SIDE REAR SEAT BELT. THE CLIP WAS TURNED THE WRONG WAY ON THE SEAT BELT. WHILE TRYING TO ADJUST THE CLIP THE LOWER PART OF THE SEAT BELT CAME APART FROM ITS ANCHOR. I WAS STUNNED AT HOW EASILY THE SEAT BELT DETACHED. I CAME TO THE CONCLUSION AFTER INSPECTING THE BELT THAT THERE WAS NO STITCHING IN THE BELT WHERE IT SHOULD HAVE... Read more
Incident date: Jul 15, 2015
7/15 OIL CHANGE AND TIRE ROTATION (AFTER ROTATION, CAR WAS PULLING TO THE RIGHT) MENTIONED MOLD/MILDEW SMELL AND IN TAKE PERSONNEL SET UP AN APPOINTMENT TO ADDRESS BOTH ROTATION AND AC SMELL FOR 7/27 7/27 - 8/7 RE-WORKED THE ROTATION PROBLEM ADDRESSED THE AC SMELL ISSUESAID IT WOULD TAKE A FEW WEEKS TO GET THE SMELL OUT (IT DID NOT) 8/25 -8/27 ADDRESSED AC SMELL ISSUE AGAIN AND SER... Read more
Incident date: Sep 1, 2015
2002 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO DEFECTIVE IGNITION SWITCH TUMBLER. *SMD THE CONSUMER STATED THE KEY WOULD NOT STAY IN THE IGNITION, WHICH CAUSED THE VEHICLE TO STALL. ALSO, WHEN THE CONSUMER TRIED TO REMOVE THE KEY, IT WOULD NOT COME OUT OF THE IGNITION. HE HAD TO DISCONNECT THE BATTERY, IN ORDER TO TURN THE VEHICLE OFF. *JB
Incident date: Aug 8, 2014
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE BRAKE LINES PREMATURELY CORRODED WITH EXTENSIVE RUST AND WERE REPLACED MORE THAN TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE BRAKE LINES ONCE. THE CONTACT ALSO HAD AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE LINES, BUT THE FAILURE RECURRED. WITHIN WEEKS, THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOA... Read more
Incident date: Feb 11, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE DECELERATED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THERE WAS A SUDDEN INCREASE OF ENGINE RPMS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TIMING TENSIONER BELT FAILED AND ADVISED THE CONTACT TO ... Read more
Incident date: Apr 4, 2009
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Sep 3, 2015
SERVICE AIRBAG LIGHT AND WARNING INDICATOR CAME ON WHEN CAR IS STARTED. TOOK TO GM CERTIFIED DEALERSHIP FOR SERVICE. WAS ADVISED CODE B0058- RIGHT FRONT PRETENSIONER DEFECTIVE ON PASSENGER SEAT BELT BUCKLE. THE DEALERSHIP ADVISED THAT THIS PART IS NO LONGER AVAILABLE FROM GM AND THEREFORE THEY WOULDN'T BE ABLE TO MAKE REPAIRS. ALSO ADVISED THAT THE AIR BAGS ARE DISABLED AND WILL NOT DEPLOY. ... Read more
Incident date: Sep 3, 2015
SERVICE AIRBAG LIGHT AND WARNING INDICATOR CAME ON WHEN CAR IS STARTED. TOOK TO GM CERTIFIED DEALERSHIP FOR SERVICE. WAS ADVISED CODE B0058- RIGHT FRONT PRETENSIONER DEFECTIVE ON PASSENGER SEAT BELT BUCKLE. THE DEALERSHIP ADVISED THAT THIS PART IS NO LONGER AVAILABLE FROM GM AND THEREFORE THEY WOULDN'T BE ABLE TO MAKE REPAIRS. ALSO ADVISED THAT THE AIR BAGS ARE DISABLED AND WILL NOT DEPLOY. ... Read more
Incident date: Sep 20, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. AFTER THE VEHICLE WAS PARKED, THERE WAS SMOKE COMING FROM UNDER THE STEERING COLUMN. AFTER A FEW MINUTES, IT WAS INFORMED THAT THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V238000 (FUEL SYST... Read more
Fire
Incident date: Jun 5, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED AND WAS NOT ABLE TO EXCEED 40 MPH. THE ENGINE WARNING LIGHT ILLUMINATED AND THE ELECTRONIC ENGINE REDUCED MESSAGE DISPLAYED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE... Read more
Incident date: Jun 5, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED AND WAS NOT ABLE TO EXCEED 40 MPH. THE ENGINE WARNING LIGHT ILLUMINATED AND THE ELECTRONIC ENGINE REDUCED MESSAGE DISPLAYED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE... Read more
CADILLAC
ESCALADE ESV
(2003) - SERVICE BRAKES
Sep 21, 2015
Incident date: Sep 18, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE ESV. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO DECELERATE. THE ABS AND TRACTION ACTIVITY WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRO-BOOST FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE... Read more
Incident date: Sep 17, 2015
TL* THE CONTACT OWNS A 2012 CADILLAC ESCALADE. WHILE DRIVING AT VARIOUS SPEEDS, THE KEY COULD BE REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Incident date: May 7, 2014
2005 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM REPAIR ISSUES. *SMD THE CONSUMER STATED THE BRAKE FAILED AND ESSENTIALLY SHE LOST CONTROL OF THE VEHICLE, HIT A GUARDRAIL AND ANOTHER VEHICLE AFTER BOUNCING OFF THE GUARDRAIL. PRIOR TO THE ACCIDENT, WORK WAS PERFORMED ON THE ABS DASH LIGHT, SEVERAL TIMES. *JB *CN
Crash
CADILLAC
CTS
(2005) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Sep 17, 2015
Incident date: May 7, 2014
2005 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM REPAIR ISSUES. *SMD THE CONSUMER STATED THE BRAKE FAILED AND ESSENTIALLY SHE LOST CONTROL OF THE VEHICLE, HIT A GUARDRAIL AND ANOTHER VEHICLE AFTER BOUNCING OFF THE GUARDRAIL. PRIOR TO THE ACCIDENT, WORK WAS PERFORMED ON THE ABS DASH LIGHT, SEVERAL TIMES. *JB *CN
Crash
Incident date: Sep 17, 2014
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT THE TAILGATE LATCH FAILED TO LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 04V129000 (STRUCTURE); HOWEVER, THE RECALL WAS ONLY PARTIALLY COMPLETED DUE TO PARTS NOT BEING AVAILABLE FOR THE COMPLETE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 187,869... Read more
Incident date: Jul 1, 2014
AIR BAG DEFECT LIGHT REMAINS ON FOR THE PASSENGER SEAT DETECTOR.
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE AIR BAG SENSOR LIGHT WOULD ILLUMINATE AND THE MESSAGE TO SERVICE AIR BAG DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
Incident date: Jun 20, 2015
THIS VEHICLE IS EQUIPPED WITH A "BLIND SPOT DETECTOR" SYSTEM. THIS SYSTEM FAILS "OCCASIONALLY". THIS CREATES A SAFETY ISSUE IF IT FAILS WHEN I AM TRYING TO CHANGE LANES. THIS HAS HAPPENED AT LEAST ONCE. THIS VEHICLE HAS BEEN IN FOR SERVICE OF THIS ISSUE 4 OR 5 TIMES WITHOUT ANY REPAIR. THE LAST TIME IT WAS IN, I WAS TOLD THERE ARE OTHER OWNERS THAT HAVE THIS PROBLEM AND "CADILLAC IS WORKING ON... Read more
Incident date: Jun 20, 2015
THIS VEHICLE IS EQUIPPED WITH A "BLIND SPOT DETECTOR" SYSTEM. THIS SYSTEM FAILS "OCCASIONALLY". THIS CREATES A SAFETY ISSUE IF IT FAILS WHEN I AM TRYING TO CHANGE LANES. THIS HAS HAPPENED AT LEAST ONCE. THIS VEHICLE HAS BEEN IN FOR SERVICE OF THIS ISSUE 4 OR 5 TIMES WITHOUT ANY REPAIR. THE LAST TIME IT WAS IN, I WAS TOLD THERE ARE OTHER OWNERS THAT HAVE THIS PROBLEM AND "CADILLAC IS WORKING ON... Read more
Incident date: Jun 20, 2015
THIS VEHICLE IS EQUIPPED WITH A "BLIND SPOT DETECTOR" SYSTEM. THIS SYSTEM FAILS "OCCASIONALLY". THIS CREATES A SAFETY ISSUE IF IT FAILS WHEN I AM TRYING TO CHANGE LANES. THIS HAS HAPPENED AT LEAST ONCE. THIS VEHICLE HAS BEEN IN FOR SERVICE OF THIS ISSUE 4 OR 5 TIMES WITHOUT ANY REPAIR. THE LAST TIME IT WAS IN, I WAS TOLD THERE ARE OTHER OWNERS THAT HAVE THIS PROBLEM AND "CADILLAC IS WORKING ON... Read more
Incident date: Sep 16, 2015
PULLING OUT FROM MY DRIVEWAY IN SLOW SPEED ABOUT 3 MPH ON REVERSE TURNING STEERING WHEEL LEFT MY RADIO SHOW MESSAGE "SERVICE BRAKE ASSISTANCE". SAME TIME I LOST THE BRAKE, TRACTION CONTROL AND ABS LIGHT COME ON ON THE DASHBOARD. LUCKY THIS WAS LOW SPEED SO CAR STOPS ON MY NEIGHBOR TRASH CAN. I DON'T WANT TO THINK WHAT WILL HAPPEN IF THE OTHER CAR WILL DRIVE BY OR SOMEONE WILL WALK BY. I AM SCARE T... Read more
Incident date: Jul 16, 2012
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT AND REAR BUMPERS WERE LOOSE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS INVOLVED IN A CRASH AND NEEDED BODY WORK PRIOR TO IT BEING PURCHASED BY THE CONTACT. IN ADDITION, AN INDEPENDENT MECHANIC DIAGNOSED THAT THE VEHICLE WAS MISSING COMPONENTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTUR... Read more
Incident date: Jul 31, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR CONSISTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SEAT BELT PRE-TENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE F... Read more
Incident date: Sep 4, 2015
ON 9/4/15 @ APPROX 5:45 P.M, VEHICLE WOULD NOT START - IT ACTED LIKE THERE WAS NO FUEL GETTING TO THE INJECTORS. THREE HOURS LATER I TRIED TO START THE CAR AND IT STARTED JUST FINE; TOOK IT FOR A DRIVE AROUND THE BLOCK W/O ANY ISSUES. ON 9/7/15 THE PROBLEM RESURFACED; I HAD THE CAR TOWED TO A LOCAL MECHANIC WHO DIAGNOSED THE PROBLEM ON 9,/8/15, TO BE A BAD FUEL PUMP RELAY. CAR WORKED FINE FOR O... Read more
Fire
Incident date: Sep 4, 2015
ON 9/4/15 @ APPROX 5:45 P.M, VEHICLE WOULD NOT START - IT ACTED LIKE THERE WAS NO FUEL GETTING TO THE INJECTORS. THREE HOURS LATER I TRIED TO START THE CAR AND IT STARTED JUST FINE; TOOK IT FOR A DRIVE AROUND THE BLOCK W/O ANY ISSUES. ON 9/7/15 THE PROBLEM RESURFACED; I HAD THE CAR TOWED TO A LOCAL MECHANIC WHO DIAGNOSED THE PROBLEM ON 9,/8/15, TO BE A BAD FUEL PUMP RELAY. CAR WORKED FINE FOR O... Read more
Fire
Incident date: Sep 14, 2015
WHILE SITTING AT A COMPLETE STOP ENGINE VERY RAPIDLY BECAME HOT TURNING ON ENGINE OVERHEAT INDICATOR. THERE AS BEEN OIL APPEARING IN MY DRIVEWAY THE LAST 3 DAYS. AFTER RESEARCH I FOUND THERE IS A VERY WELL KNOWN ISSUE WITH THIS MODEL FOR A CRANKSHAFT LEAK. AFRAID THIS COULD LEAD TO ENGINE FAILURE OR FIRE.
Incident date: Jul 29, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 60 MPH, THE GAUGES FAILED TO OPERATE, ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED, AND ALL OF THE DOORS LOCKED AND UNLOCKED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILU... Read more
Incident date: Sep 9, 2015
MY 2014 CADILLAC ATS WAS RECALLED DUE TO FAULTY AUTO REAR WINDOW DEFOGGER. I TOOK MY VEHICLE TO LOCAL CADILLAC DEALER AND THEY DISCONNECTED THE AUTO DEFOGGER. THEY SAID THAT THIS WAS THE FIX ORDERED BY GM. I CAN NOW OPERATE MY REAR DEFOGGER MANUALLY ONLY. MY AUTO OPTION NO LONGER WORKS. I CALLED GM TO SEE IF THEY WOULD REIMBURSE ME FOR TAKING AWAY MY USE OF THIS FEATURE IN MY CAR. THEY SAID THEY... Read more
Incident date: Jan 25, 2012
THE CONTROL OR INSTRUMENT PANEL IS GOING HAYWIRE HAS BEEN FOR SOME TIME AND THE DISPLAY OF THE ODOMETER AND THE GEAR PRND IS ALWAYS OUT THIS IS AN ISSUE I HAVE SEEN WITH 6 OTHER GM VEHICLES WITH THE SAME ISSUE AND APPCT EARS TO BE THEXACT SAME PART OR DISPKAY ALSO THE ENTIRE CLUSTER FOR THE DRIVER WORKS INTERMINETLY AND DISPLAYS THINGS THAT ARE WRONG WHEN THEY ARE NOT AND INOT DISPLAYING ISSUES WH... Read more
Crash
Incident date: Jan 25, 2012
THE CONTROL OR INSTRUMENT PANEL IS GOING HAYWIRE HAS BEEN FOR SOME TIME AND THE DISPLAY OF THE ODOMETER AND THE GEAR PRND IS ALWAYS OUT THIS IS AN ISSUE I HAVE SEEN WITH 6 OTHER GM VEHICLES WITH THE SAME ISSUE AND APPCT EARS TO BE THEXACT SAME PART OR DISPKAY ALSO THE ENTIRE CLUSTER FOR THE DRIVER WORKS INTERMINETLY AND DISPLAYS THINGS THAT ARE WRONG WHEN THEY ARE NOT AND INOT DISPLAYING ISSUES WH... Read more
Crash
Incident date: Jan 25, 2012
THE CONTROL OR INSTRUMENT PANEL IS GOING HAYWIRE HAS BEEN FOR SOME TIME AND THE DISPLAY OF THE ODOMETER AND THE GEAR PRND IS ALWAYS OUT THIS IS AN ISSUE I HAVE SEEN WITH 6 OTHER GM VEHICLES WITH THE SAME ISSUE AND APPCT EARS TO BE THEXACT SAME PART OR DISPKAY ALSO THE ENTIRE CLUSTER FOR THE DRIVER WORKS INTERMINETLY AND DISPLAYS THINGS THAT ARE WRONG WHEN THEY ARE NOT AND INOT DISPLAYING ISSUES WH... Read more
Crash
Incident date: Sep 10, 2015
THIS COMPLAINT PERTAINS TO GM RECALL #14405-2. ALSO LISTED UNDER THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION CAMPAIGN ID NUMBER OF 14V542. HERE IS MY ISSUE: WHEN A MANUFACTURER, IN THIS CASE CADILLAC, ISSUES A RECALL THAT IS AN INCONVENIENCE TO THEIR CUSTOMERS, WHY DOESN'T THE GOVERNMENT REQUIRE THEM TO GIVE A LOANER CAR AND/OR ADDITIONAL COMPENSATION TO THE VEHICLE OWNER TO COVER... Read more
Incident date: Sep 9, 2015
THE SERVICE AIRBAG LIGHT CAME ON. I TOOK THE CAR TO THE CADILLAC DEALER WHO SAID THE CONNECTOR UNDER THE SEAT WAS NOT MAKING CONTACT AND THAT THE PINS IN THE CONNECTOR NEEDED TO BE REPLACED ($600). IN MY OPINION THIS IS A DESIGN DEFECT AS THE PINS IN THE CONNECTOR LOOSE CONTACT AS A RESULT OF THE SEAT MOVING BACK AND FORTH FOR DIFFERENT DRIVERS AS WELL AS DRIVER CONFORT. I HAVE NO REASON TO BE... Read more
Incident date: Jul 21, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND PULSATED WHILE TRAVELING TO THE FLOORBOARD. THE STEERING SENSOR ILLUMINATED UPON REVERSING. IN ADDITION, THE STABILITRAK SENSOR ILLUMINATED WHEN MAKING A LEFT TURN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED ALONG WITH ABS SENSORS AND TH... Read more
Incident date: Jul 21, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND PULSATED WHILE TRAVELING TO THE FLOORBOARD. THE STEERING SENSOR ILLUMINATED UPON REVERSING. IN ADDITION, THE STABILITRAK SENSOR ILLUMINATED WHEN MAKING A LEFT TURN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED ALONG WITH ABS SENSORS AND TH... Read more
Incident date: Sep 10, 2015
DRIVING AND MAKING A TURN WHEN MY STEERING WHEEL AND BRAKES LOCKED UP.
Incident date: Sep 10, 2015
DRIVING AND MAKING A TURN WHEN MY STEERING WHEEL AND BRAKES LOCKED UP.
Incident date: Aug 5, 2015
TL* THE CONTACT OWNS A 2000 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE ABS WOULD ERRONEOUSLY ACTIVATE CAUSING THE BRAKE PEDAL TO PULSATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.
Incident date: Apr 1, 2015
THIS PROBLEM STARTED OVER A YEAR AGO AND I HAVE HAD IT TO THE DEALER TWICE AND THEY CAN NO FIND THE PROBLEM BECAUSE THERE ARE NO CODES IN THE CAR. WHILE DRIVING THE CAR IT SHUTS DOWN AND YOU LOSE EVERTHING LIGHTS, TURN SINGLES, HAZARDS,THE DASH GOES TOTALY OUT AND THE ENGINE STOPS THE BEST YOU CAN DO IT TO PULL IT OVER TO THE SIDE OF THE ROAD AND HOPE YOU DON'T GET HIT. I HAVE HAD THIS HAPPEN IT T... Read more
Incident date: Apr 1, 2015
THIS PROBLEM STARTED OVER A YEAR AGO AND I HAVE HAD IT TO THE DEALER TWICE AND THEY CAN NO FIND THE PROBLEM BECAUSE THERE ARE NO CODES IN THE CAR. WHILE DRIVING THE CAR IT SHUTS DOWN AND YOU LOSE EVERTHING LIGHTS, TURN SINGLES, HAZARDS,THE DASH GOES TOTALY OUT AND THE ENGINE STOPS THE BEST YOU CAN DO IT TO PULL IT OVER TO THE SIDE OF THE ROAD AND HOPE YOU DON'T GET HIT. I HAVE HAD THIS HAPPEN IT T... Read more
Incident date: Apr 1, 2015
THIS PROBLEM STARTED OVER A YEAR AGO AND I HAVE HAD IT TO THE DEALER TWICE AND THEY CAN NO FIND THE PROBLEM BECAUSE THERE ARE NO CODES IN THE CAR. WHILE DRIVING THE CAR IT SHUTS DOWN AND YOU LOSE EVERTHING LIGHTS, TURN SINGLES, HAZARDS,THE DASH GOES TOTALY OUT AND THE ENGINE STOPS THE BEST YOU CAN DO IT TO PULL IT OVER TO THE SIDE OF THE ROAD AND HOPE YOU DON'T GET HIT. I HAVE HAD THIS HAPPEN IT T... Read more
Incident date: Sep 7, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE. AFTER STARTING THE VEHICLE, THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.