Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: May 18, 2015
OPENED CAR WITH KEY FOB, BUT IT WOULD NOT START. UPON PRESSING THE START BUTTON THE DASH READOUT STATED 'NO KEY FOB DETECTED', OR SOMETHING SIMILAR. TRIED TO EXIT VEHICLE AND COULD NOT. I WAS LOCKED IN! CONTINUED TO TRY AND START VEHICLE, UNLOCK DOOR, ROLL DOWN WINDOW, ALL TO NO AVAIL. DASH READOUT THEN STATED 'LOW VOLTAGE'. I PRESSED THE ONSTAR EMERGENCY BUTTON, BUT WITH THE BATTERY DISCHARGED... Read more
Incident date: Mar 25, 2015
THE SPLINE ON THE TRANSMISSION STRIPPED OUT BECAUSE OF RUST AND I BELIEVE POOR WORKMANSHIP. THE VEHICLE JUST WENT OUT OF WARRANTY TWO MONTHS AGO. IT WILL COST ME APROX. $4000. TO REPAIR. POTENTIAL HAZZARD. IF I WERE ON THE INTERSTATE IT MAY HAVE CAUSED A TERRIBLE ACCIDENT. WHEN WILL GM HAVE A RECALL SO I CAN GET MY MONEY BACK?
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DOOR HANDLES ON BOTH REAR DOORS FRACTURED AFTER A FAILED ATTEMPT TO OPEN THE DOORS. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. THE VIN WAS UNAVAILABLE.
CADILLAC
ESCALADE ESV
(2015) — VEHICLE SPEED CONTROL
May 14, 2015
Incident date: May 13, 2015
ACCELERATION FOR NO REASON. I WAS BACKING OUT OF A PARKING SPOT AND I PUT THE CAR IN REVERSE. I WAS NEARING THE EDGE OF THE CURB ON MY RIGHT FRONT WHEEL SO I STEPPED ON THE BRAKE, STOPPED THE CAR, AND SHIFTED INTO DRIVE SO I COULD MOVE THE VEHICLE FORWARD TO AVOID HITTING THE CURB WHILE BACKING OUT . ONCE I SHIFTED INTO DRIVE, THE CAR WENT TO FULL ACCELERATION FOR NO REASON AND HIT A POLE AT FULL ... Read more
Crash
CADILLAC
ESCALADE ESV
(2015) — FUEL/PROPULSION SYSTEM
May 14, 2015
Incident date: May 13, 2015
ACCELERATION FOR NO REASON. I WAS BACKING OUT OF A PARKING SPOT AND I PUT THE CAR IN REVERSE. I WAS NEARING THE EDGE OF THE CURB ON MY RIGHT FRONT WHEEL SO I STEPPED ON THE BRAKE, STOPPED THE CAR, AND SHIFTED INTO DRIVE SO I COULD MOVE THE VEHICLE FORWARD TO AVOID HITTING THE CURB WHILE BACKING OUT . ONCE I SHIFTED INTO DRIVE, THE CAR WENT TO FULL ACCELERATION FOR NO REASON AND HIT A POLE AT FULL ... Read more
Crash
CADILLAC
ESCALADE ESV
(2015) — STRUCTURE:BODY
May 14, 2015
Incident date: May 13, 2015
ACCELERATION FOR NO REASON. I WAS BACKING OUT OF A PARKING SPOT AND I PUT THE CAR IN REVERSE. I WAS NEARING THE EDGE OF THE CURB ON MY RIGHT FRONT WHEEL SO I STEPPED ON THE BRAKE, STOPPED THE CAR, AND SHIFTED INTO DRIVE SO I COULD MOVE THE VEHICLE FORWARD TO AVOID HITTING THE CURB WHILE BACKING OUT . ONCE I SHIFTED INTO DRIVE, THE CAR WENT TO FULL ACCELERATION FOR NO REASON AND HIT A POLE AT FULL ... Read more
Crash
Incident date: Apr 3, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED AND THE STABILITRAC WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STABILITRAC LIGHT NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,931.
Incident date: May 5, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE SEAL ON THE HEADLIGHT HOUSING CRACKED AND CAUSED THE HEADLIGHTS TO FAIL. THE DEALER STATED THAT DUE TO THE FAILURE, WATER LEAKED INTO THE HEADLIGHT HOUSING. THE DEALER HAD TO REPLACE THE ENTIRE UNIT ON BOTH THE DRIVER AND PASSENGER SIDES OF THE VEHICLE. THE FAILURE MILEAGE WAS 94,500. UPDATED 7/9/15*CN
Incident date: Apr 1, 2015
I'M CURRENTLY TRANSPORTING ELDER CLIENTS WITHOUT ANY AIRBAGS IN MY VEHICLE FOR THE PAST SIX WEEKS. THERE WAS A RECALL ON THE 2006 CTS, BUT NOT THE STS FOR THE SAME ISSUE. THERE ARE NUMEROUS COMPLAINTS ONLINE ABOUT THE SAME ISSUE ON THE 2006 STS. MY DEALER REFUSES TO HONOR MY REQUEST TO REPAIR THE PASSENGER SEAT SENSOR (WHICH CONTROLS THE AIRBAGS) UNDER RECALL. THANK-YOU!
Incident date: Feb 1, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THERE WAS FUEL LEAKING WITHOUT WARNING. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V542000 (FUEL/PROPULSION SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE DEALER INFORMED THE CONTACT THAT THE PART MIGHT BECOME AVAILABLE IN JUNE OF 2015. THE AP... Read more
Incident date: Apr 13, 2015
TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHEN ATTEMPTING TO STOP THE VEHICLE, THERE WAS AN INCREASE IN STOPPING DISTANCE. THE CONTACT MENTIONED THAT THE VEHICLE WENT INTO ANTI LOCK BRAKING MODE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE ELECTRONIC BRAKE CONTROL MODULE OR THE ELECTRONIC BRAKE AND TRACTION CONTROL MODULES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAI... Read more
Incident date: Apr 13, 2015
TL* THE CONTACT OWNS A 1997 CADILLAC DEVILLE. WHEN ATTEMPTING TO STOP THE VEHICLE, THERE WAS AN INCREASE IN STOPPING DISTANCE. THE CONTACT MENTIONED THAT THE VEHICLE WENT INTO ANTI LOCK BRAKING MODE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT THE ELECTRONIC BRAKE CONTROL MODULE OR THE ELECTRONIC BRAKE AND TRACTION CONTROL MODULES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAI... Read more
Incident date: Apr 21, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING AT 30 MPH, THE SERVICE AIR BAG WARNING WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Incident date: May 7, 2014
THESE "RUNFLAT" TIRES HAVE HAD SOME IMPACTS FROM POTHOLES. I HAVE HAD 4 OF THEM FAIL BEGINNING WITH THE CITED UNITS. TYPICALLY, THE SIDEWALL BEGINS TO BULGE AND THEN A CRACK APPEARS SOME TIME LATER ABOUT 4 INCHES LONG EXTENDING WELL INTO THE TIRE ABOUT AN INCH AWAY FROM THE BEAD. THE CORD IS EXPOSED. *TR
Incident date: Mar 19, 2015
I TOOK MY 2010 SRX INTO DEALERSHIP DUE TO A LOUD ROARING NOISE AND VIBRATION IN THE VEHICLE AT 50-60 MPH. DEALERSHIP ADVISED THAT TIRES NEEDED TO BE REPLACED AND VEHICLE ALIGNED. TIRES HAD LESS THAN 30,000 MILES ON THEM. ALL TIRES WERE REPLACED AND VEHICLE ALIGNED ($1000.00+). APPROXIMATELY 2 - 3 WEEKS LATER, I NOTICED A LOSS OF POWER IN THE VEHICLE WHEN TRYING TO ACCELERATE. ADDITIONALLY, WH... Read more
Incident date: Mar 19, 2015
I TOOK MY 2010 SRX INTO DEALERSHIP DUE TO A LOUD ROARING NOISE AND VIBRATION IN THE VEHICLE AT 50-60 MPH. DEALERSHIP ADVISED THAT TIRES NEEDED TO BE REPLACED AND VEHICLE ALIGNED. TIRES HAD LESS THAN 30,000 MILES ON THEM. ALL TIRES WERE REPLACED AND VEHICLE ALIGNED ($1000.00+). APPROXIMATELY 2 - 3 WEEKS LATER, I NOTICED A LOSS OF POWER IN THE VEHICLE WHEN TRYING TO ACCELERATE. ADDITIONALLY, WH... Read more
Incident date: Mar 19, 2015
I TOOK MY 2010 SRX INTO DEALERSHIP DUE TO A LOUD ROARING NOISE AND VIBRATION IN THE VEHICLE AT 50-60 MPH. DEALERSHIP ADVISED THAT TIRES NEEDED TO BE REPLACED AND VEHICLE ALIGNED. TIRES HAD LESS THAN 30,000 MILES ON THEM. ALL TIRES WERE REPLACED AND VEHICLE ALIGNED ($1000.00+). APPROXIMATELY 2 - 3 WEEKS LATER, I NOTICED A LOSS OF POWER IN THE VEHICLE WHEN TRYING TO ACCELERATE. ADDITIONALLY, WH... Read more
Incident date: May 5, 2015
THERE IS AN AUTOMATIC LOCK FEATURE ON THIS VEHICLE. IF THE KEY IS LEFT IN THE CAR, THE DRIVER'S DOOR IS TO REMAIN UNLOCKED. ON MAY 5TH 2015, THIS FEATURE MALFUNCTIONED AND LOCKED ALL DOORS. THE SAFETY COMPLAINT I HAVE IS THAT MY 19 MONTH OLD BABY WAS IN THE CAR WHEN THIS HAPPENED. FORTUNATELY, I WAS IN MY DRIVEWAY AND WAS ABLE TO LOCATE MY SPARE KEY WITHIN MINUTES AND GET HER OUT. I LIVE IN AZ. IF... Read more
Incident date: Jun 8, 2012
I WAS TRAVELING AT NIGHT ON I-95 IN FLORIDA AT 70MPH W/CRUISE CONTROL ENGAGED. VEHICLE SUDDENLY FELL OUT OF 6TH GEAR AND ENGINE OVER-REVVED TO RED-LINE CAUSING ENGINE TO SHUT OFF COMPLETELY (AS IT IS DESIGNED TO DO) - RESULTING IN SUDDEN LOSS OF VEHICLE SPEED, TOTAL LOSS OF POWER STEERING AND POWER BRAKES. I MANAGED TO GUIDE VEHICLE SAFELY TO SHOULDER OF ROAD (ONLY BECAUSE TRAFFIC WAS LIGHT). ... Read more
Incident date: Jun 8, 2012
I WAS TRAVELING AT NIGHT ON I-95 IN FLORIDA AT 70MPH W/CRUISE CONTROL ENGAGED. VEHICLE SUDDENLY FELL OUT OF 6TH GEAR AND ENGINE OVER-REVVED TO RED-LINE CAUSING ENGINE TO SHUT OFF COMPLETELY (AS IT IS DESIGNED TO DO) - RESULTING IN SUDDEN LOSS OF VEHICLE SPEED, TOTAL LOSS OF POWER STEERING AND POWER BRAKES. I MANAGED TO GUIDE VEHICLE SAFELY TO SHOULDER OF ROAD (ONLY BECAUSE TRAFFIC WAS LIGHT). ... Read more
Incident date: Sep 21, 2011
THERE IS A WATER LEAK OCCURRING FROM THE SUNROOF. THE SUNROOF DRAINS CONTINUOUSLY GET CLOGGED. IN RESULT, THE INTERIOR OF THE CAR GETS EXTREMELY WET. THIS OCCURRED ON SEPTEMBER 21, 2011 THEN HAS NOW HAPPENED IN THE SAME EXACT DRAIN ON MAY 05, 2015. WHEN I STARTED THE CAR AFTER DISCOVERING THE WATER FOR THE SECOND TIME THE PASSENGER REAR WINDOW ROLLED DOWN ON ITS OWN AND WILL NO LONGER OPERATE. WH... Read more
Incident date: Sep 21, 2011
THERE IS A WATER LEAK OCCURRING FROM THE SUNROOF. THE SUNROOF DRAINS CONTINUOUSLY GET CLOGGED. IN RESULT, THE INTERIOR OF THE CAR GETS EXTREMELY WET. THIS OCCURRED ON SEPTEMBER 21, 2011 THEN HAS NOW HAPPENED IN THE SAME EXACT DRAIN ON MAY 05, 2015. WHEN I STARTED THE CAR AFTER DISCOVERING THE WATER FOR THE SECOND TIME THE PASSENGER REAR WINDOW ROLLED DOWN ON ITS OWN AND WILL NO LONGER OPERATE. WH... Read more
Incident date: May 2, 2015
THE TRUNK LID ON THE CTS HAS MALFUNCTIONED AND WILLNOT STAY UP. IT CAME DOWN ANS HIT ME ACROSS THE SHOULDERS WHEN TRYING TO UNLOAD ITEMS IN THE TRUNK. THIS HAD HAPPENED ON SEVERAL OCCASIONS, MANY TIMES I HAVE OR OTHER PEOPLE HAVE ACTUALLY BEEN STUCK IN THE HEAD FORCEFULLY BY THIS HEAVY LID. *TR
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 45 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS ENGAGED THE VEHICLE FAILED TO RESPOND. THE CONTACT SUSTAINED INJURIES TO THE SHOULDER AND NECK DUE TO THE EXCESSIVE FORCE APPLIED TO THE STEERING WHEEL HOWEVER, NO MEDICAL ATTENTION WAS REQUIRED. THE VEHICLE WAS TOWED TO THE D... Read more
1 injured
Incident date: May 2, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE HESITATED TO SHIFT GEARS. IN ADDITION, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER ON SEVERAL OCCASIONS. ON THE MOST RECENT DIAGNOSTIC TESTING, THE DEALER ADVISED THAT THE TRANSMISSION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFAC... Read more
Incident date: May 1, 2015
REAR PINION SEAL FAILED AND REAR AXLE LOCKED UP. LOST CONTROL AND WAS INVOLVED IN ACCIDENT. SHOCKED TO FIND OUT THERE IS A RECALL FOR 2005 AND NEWER CTS (NHTSA CAMPAIGN NUMBER: 07V589000, GM RECALL NO. 07204) BUT NOT MY 2004 WHICH HAS AN IDENTICAL REAR MAIN SEAL. THE PART NUMBER USED IN THE RECALL IS THE SAME TO REPAIR MY 2004. *TR
Crash
1 injured
Incident date: Apr 24, 2015
AS I WAS BACKING OUT OF A PARKING SPACE AND PROCEEDED TO DRIVE FORWARD AND TO COME TO A STOP THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR I ALMOST REAR ENDED ANOTHER VEHICLE AS I HIT THE EMERGENCY BRAKE IN TIME TO STOP MY QUESTION IS THERE A RECALL FOR THIS AS IT NEVER GAVE WARNING ANYTHING WAS WRONG ON THE DASH OR OTHERWISE. *TR
Incident date: Apr 20, 2015
HEADLIGHT FROM 2010 CADILLAC SRX SEAL BREAKS AND HEADLIGHT BLOWS DUE TO MOISTURE DEALER SAYS THE ASSEMBLY NEEDS TO BE REPLACED ALONG WITH BALLAST AND LIGHT!! *TR
Incident date: Oct 20, 2014
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. SINCE THE CONTACT HAS OWNED THE VEHICLE, THERE WAS AN INTERMITTENT SHORT PERTAINING TO THE CONNECTION OF THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER. THE VEHICLE WAS TO BE FURTHER INSPECTED AND DIAGNOSED TO DETERMINE IF THERE WAS AN ELECTRICAL MALFUNCTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. T... Read more
Incident date: Jul 8, 2009
TL* THE CONTACT OWNS A 2008 CADILLAC STS. WHILE DRIVING AT 45 MPH, THE VEHICLE KEPT ACCELERATING WHILE THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Incident date: Apr 14, 2015
TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT OBSERVED FUEL LEAKING ONTO THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL RAIL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. TH VIN WAS UNAVAILABLE. ....UPDATED 07/22/15 *BF UPDATED 10/11/2017*... Read more
Incident date: Apr 1, 2015
2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL PARTS INSTALLATION ISSUES. *SMD THE CONSUMER WOULD LIKE TO HAVE THE PART SENT TO HER, IN ORDER FOR HER MECHANIC TO INSTALL THE PART. THE CONSUMER STATED SHE LIVES A LONG WAY FROM THE NEAREST GM DEALER. *JB
Incident date: Apr 6, 2015
ATTEMPTED TO TURN ONTO MAJOR ROAD AND CAR STOPPED RUNNING LEAVING CAR 3 QUARTERS OF THE WAY INTO RIGHT LANE. HAS HAPPENED 5 PREVIOUS TIMES. WAS ALMOST HIT BY SEMI TRUCK WHICH WOULD HAVE KILLED MYSELF AND CHILD. HAS BEEN TAKEN TO 3 DIFFERENT DEALERSHIPS ON 5 DIFFERENT OCCASIONS FOR SAME FAILURE. NONE OF THE DEALERSHIPS COULD FIX THE ISSUE BUT ALL AGREE IT IS ELECTRONIC OR ELECTRICAL. CAR EMITS ST... Read more
CADILLAC
ESCALADE ESV
(2005) — ELECTRICAL SYSTEM
Apr 25, 2015
Incident date: Apr 24, 2015
THE DRIVERS HEATED SEAT BUTTON TURNS OFF AND ON WHEN PUSHED BUT THIS TIME IT STAYED ON, IT OVER HEATED AND IT BURNT A SMALL HOLE IN THE SEAT AS I WAS DRIVING... THE PASSENGER HEATED SEAT DOES THE SAME BUT DID NOT BURN HOLE ... *TR
CADILLAC
ESCALADE ESV
(2005) — SEATS
Apr 25, 2015
Incident date: Apr 24, 2015
THE DRIVERS HEATED SEAT BUTTON TURNS OFF AND ON WHEN PUSHED BUT THIS TIME IT STAYED ON, IT OVER HEATED AND IT BURNT A SMALL HOLE IN THE SEAT AS I WAS DRIVING... THE PASSENGER HEATED SEAT DOES THE SAME BUT DID NOT BURN HOLE ... *TR
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE POWER SEAT MOVED FORWARD INDEPENDENTLY. THE DEALER REPLACED THE TWO POWER SEAT FUSES. THE SAME DAY, AFTER THE REPAIR WAS PERFORMED, A BURNING ODOR AND SMOKE EMITTED INSIDE OF THE VEHICLE DUE TO AN ELECTRICAL SHORT CIRCUIT WITHIN THE POWER SEAT. THE DEALER THEN REMOVED THE BREAKER. THERE WERE NO FLAMES PRESE... Read more
Fire
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE POWER SEAT MOVED FORWARD INDEPENDENTLY. THE DEALER REPLACED THE TWO POWER SEAT FUSES. THE SAME DAY, AFTER THE REPAIR WAS PERFORMED, A BURNING ODOR AND SMOKE EMITTED INSIDE OF THE VEHICLE DUE TO AN ELECTRICAL SHORT CIRCUIT WITHIN THE POWER SEAT. THE DEALER THEN REMOVED THE BREAKER. THERE WERE NO FLAMES PRESE... Read more
Fire
Incident date: Aug 2, 2011
ELECTRONIC STABILITY CONTROL PROBLEM ON THE 2003 CADILLAC ESCALADE TRACTION CONTROL LIGHT COMES ON, ABS LIGHT COMES ON, SERVICE STABILITY CONTROL ALARM COMES ON. WHEN IT IS NOT ONE ALARM OR THE OTHER IT IS ALL. REPLACED HUBS, SHOCKS, SENSORS, COMPRESSOR SEVERAL TIMES, WORKED ON SYSTEM GROUNDS FOR ELECTRICAL, ETC. PROBLEM SOMETIME WILL GO AWAY FOR A FEW THOUSAND MILES THEN RETURNS. CADILLAC MECHAN... Read more
Incident date: Mar 12, 2014
I WAS ACCELERATING ONTO MAIN HI-WAY WHEN STEERING WHEEL LOCKED UP AND COULD NOT TURN STEERING WHEEL AND WAS ALMOST HIT BY A MOTOR HOME AS MY CAR WENT STRAIGHT ACROSS HI WAY INSTEAD OF TURNING WHICH I WAS TRYING TO DO. TOOK A FEW TRIES TO GET VEHICLE SAFELY OFF ROAD AS STEERING WHEEL COULD NOT BE TURNED.CALLED MY SON WHO BROUGHT TOOLS TO TAKE STEERING COLUMN APART.WHEN I INSPECTED THE CAUSE, THE ST... Read more
Incident date: Nov 6, 2014
I WAS DRIVING IN A PARKING GARAGE SO MY SPEED WAS ABOUT 5-10MPH WHEN THE WHOLE SYSTEM SHUT DOWN. THE CAR STOPPED MOVING AND ALL OF THE SYSTEM WARNINGS POPPED OFF (ABS, STABILTRACK,ENGINE). THE CAR WOULD NOT TURN BACK ON. I HAD IT TOWED TO THE SHOP WHERE I WAS TOLD THAT IT WAS AN ELECTRICAL PROBLEM. THE PCM WAS REPLACED AND I WAS TOLD THAT THE PROBLEM WAS FIXED. COST WAS APPROX $200. AFTER ... Read more
Incident date: Nov 6, 2014
I WAS DRIVING IN A PARKING GARAGE SO MY SPEED WAS ABOUT 5-10MPH WHEN THE WHOLE SYSTEM SHUT DOWN. THE CAR STOPPED MOVING AND ALL OF THE SYSTEM WARNINGS POPPED OFF (ABS, STABILTRACK,ENGINE). THE CAR WOULD NOT TURN BACK ON. I HAD IT TOWED TO THE SHOP WHERE I WAS TOLD THAT IT WAS AN ELECTRICAL PROBLEM. THE PCM WAS REPLACED AND I WAS TOLD THAT THE PROBLEM WAS FIXED. COST WAS APPROX $200. AFTER ... Read more
Incident date: Nov 6, 2014
I WAS DRIVING IN A PARKING GARAGE SO MY SPEED WAS ABOUT 5-10MPH WHEN THE WHOLE SYSTEM SHUT DOWN. THE CAR STOPPED MOVING AND ALL OF THE SYSTEM WARNINGS POPPED OFF (ABS, STABILTRACK,ENGINE). THE CAR WOULD NOT TURN BACK ON. I HAD IT TOWED TO THE SHOP WHERE I WAS TOLD THAT IT WAS AN ELECTRICAL PROBLEM. THE PCM WAS REPLACED AND I WAS TOLD THAT THE PROBLEM WAS FIXED. COST WAS APPROX $200. AFTER ... Read more
Incident date: Nov 6, 2014
I WAS DRIVING IN A PARKING GARAGE SO MY SPEED WAS ABOUT 5-10MPH WHEN THE WHOLE SYSTEM SHUT DOWN. THE CAR STOPPED MOVING AND ALL OF THE SYSTEM WARNINGS POPPED OFF (ABS, STABILTRACK,ENGINE). THE CAR WOULD NOT TURN BACK ON. I HAD IT TOWED TO THE SHOP WHERE I WAS TOLD THAT IT WAS AN ELECTRICAL PROBLEM. THE PCM WAS REPLACED AND I WAS TOLD THAT THE PROBLEM WAS FIXED. COST WAS APPROX $200. AFTER ... Read more
Incident date: Mar 18, 2014
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24... Read more
Incident date: Mar 18, 2014
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24... Read more
Incident date: Mar 18, 2014
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24... Read more
Incident date: Mar 18, 2014
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24... Read more
Incident date: Feb 3, 2011
FROM A COMPLETE STOP THE CAR SUDDENLY ACCELERATED AS IF I HAD FLOORED THE GAS PEDAL. I BRAKED HARD AND BROUGHT THE CAR TO A STOP, THE ENGINE STILL RACING. I TURNED OFF THE ENGINE, WAITED A WHILE AND RESTARTED THE CAR. NORMAL OPERATION. I WAS TOO FAR FOR A TOW, SO I DROVE ~50 MILES TO MY DAUGHTER'S HOUSE. THE CAR ACCELERATED TWICE MORE AT FREEWAY SPEEDS. HARD BRAKE, PULL TO THE SIDE, SHUT OFF... Read more
Incident date: Feb 3, 2011
FROM A COMPLETE STOP THE CAR SUDDENLY ACCELERATED AS IF I HAD FLOORED THE GAS PEDAL. I BRAKED HARD AND BROUGHT THE CAR TO A STOP, THE ENGINE STILL RACING. I TURNED OFF THE ENGINE, WAITED A WHILE AND RESTARTED THE CAR. NORMAL OPERATION. I WAS TOO FAR FOR A TOW, SO I DROVE ~50 MILES TO MY DAUGHTER'S HOUSE. THE CAR ACCELERATED TWICE MORE AT FREEWAY SPEEDS. HARD BRAKE, PULL TO THE SIDE, SHUT OFF... Read more
Incident date: Apr 18, 2015
AFTER ROUTINE OIL CHANGE, A RAW GASOLINE SMELL WAS DETECTED, INVESTIGATION WITH IGNITION ON, GASOLINE WAS SPRAYING FROM FUEL LINE. *TR