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Vehicle Safety

Vehicle Recalls320,000+ NHTSA safety recalls Browse VehiclesEvery make, model and year Complaints2.1M+ consumer safety complaints TSBs4.7M technical service bulletins VIN LookupDecode any vehicle VIN instantly OBD Codes12,000+ diagnostic trouble codes Fuel EconomyEPA MPG data for all vehicles Safety Ratings11,700+ NHTSA crash test ratings Investigations5,300+ NHTSA defect investigations StatisticsRecall trends & safety analysis Compare VehiclesTwo vehicles side by side

Consumer Safety

Product Safety9,700+ CPSC product recalls Food Safety28,600+ FDA food recalls Pet Safety1.3M FDA animal adverse events Drug Safety17,500+ FDA drug recalls Device Safety38,400+ FDA device recalls Workplace Safety102,900+ OSHA injury reports Brand HistoryRecall lookup by company

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Bridge Safety624,000 bridge inspections Aviation Safety30,000+ NTSB aviation events Dam Safety92,600 dam safety records Water Safety433,000+ public water systems Railroad Safety438,000+ rail crossings Pipeline Safety8,800+ pipeline incidents State DashboardsSafety grades for all 50 states ZIP ReportAny 5-digit ZIP across 9 datasets

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Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints
140,173 Reported Crashes
56,794 Reported Fires
8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 21,483 complaints for CADILLAC

CADILLAC CTS (2011) - SUSPENSION Oct 20, 2015
Incident date: Oct 10, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 20,180.
CADILLAC ELDORADO (1998) - ENGINE Oct 19, 2015
Incident date: Oct 16, 2015
STRONG GASOLINE FUMES NOTED WHEN VEHICLE IS PARKED IN GARAGE OVERNIGHT
CADILLAC ELDORADO (1998) - FUEL/PROPULSION SYSTEM Oct 19, 2015
Incident date: Oct 16, 2015
STRONG GASOLINE FUMES NOTED WHEN VEHICLE IS PARKED IN GARAGE OVERNIGHT
CADILLAC SRX (2007) - POWER TRAIN Oct 19, 2015
Incident date: Sep 21, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN) THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
CADILLAC ESCALADE ESV (2008) - ELECTRICAL SYSTEM Oct 19, 2015
Incident date: Feb 5, 2015
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. WHILE DRIVING AT 60 MPH, THE SPEED REDUCED TO 25 MPH AND THE ACCELERATOR PEDAL FAILED TO RESPOND. THE CONTACT APPLIED FORCE TO THE ACCELERATOR PEDAL IN ORDER TO INCREASE SPEED. UNKNOWN WARNING INDICATORS ILLUMINATED EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NO... Read more
CADILLAC DTS (2007) - SEATS Oct 18, 2015
Incident date: Oct 16, 2013
AFTER RESEARCHING MY HEATER/COOLER PROBLEM IN MY SEATS I FIND THE CADILLAC NEEDS TO BE HELD RESPONSIBLE FOR THE PROBLEM THAT HAS EXISTS FOR A LONG TIME AND EVEN AFTER CONSULTING AUTHORIZED CADILLAC DEALESHIPS I HAVE BEEN GIVEN THE RUN AROUND BECAUSE THEY COULD NOT FIND THE PROBLEM! I JUST WANT CADILLAC TO FIX MY CURRENT HEAT/COOLER PROBLEM IN MY SEATS!
CADILLAC CTS (2008) - FUEL/PROPULSION SYSTEM Oct 16, 2015
Incident date: Oct 5, 2015
THE FUEL PUMP FUEL FEED LINE HAS DEVELOPED A LEAK AND IS SPRAYING FUEL CREATING A FIRE HAZZARD. ON TOP OF THE TANK SITS THE FUEL PUMP. ON THE FUEL PUMP THE FEED TUBE CONNECTS TO THE FUEL LINE WHICH THEN GOES TO THE ENGINE. THIS LEAK CREATED A FUEL ODOR AND GOT PROGRESSIVELY WORSE. I FOUND DAMPNESS ON TOP OF THE TANK, WHICH WAS GASOLINE. UPON MY FURTHER INVESTIGATION I NOTICED THE FUEL SPRAYING OUT... Read more
CADILLAC CTS (2003) - SERVICE BRAKES Oct 15, 2015
Incident date: Dec 19, 2014
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE CONTACT WAS INFORMED BY THE TECHNICIANS THAT THE BRAKE LINES AND CALIPERS NEEDED TO BE REPLACED DUE TO CORROSION. THE CONTACT WAS ADVISED OF NHTSA CAMPAIGN NUMBER: 10V105000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VEHI... Read more
CADILLAC SEVILLE (2002) - ELECTRICAL SYSTEM Oct 15, 2015
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.
CADILLAC CTS (2014) - SERVICE BRAKES Oct 15, 2015
Incident date: Sep 27, 2015
TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A... Read more
Crash 1 injured
CADILLAC CTS (2014) - VEHICLE SPEED CONTROL Oct 15, 2015
Incident date: Sep 27, 2015
TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A... Read more
Crash 1 injured
CADILLAC CTS (2014) - AIR BAGS Oct 15, 2015
Incident date: Sep 27, 2015
TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A... Read more
Crash 1 injured
CADILLAC CTS (2014) - SEAT BELTS Oct 15, 2015
Incident date: Sep 27, 2015
TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A... Read more
Crash 1 injured
CADILLAC SRX (2014) - SERVICE BRAKES Oct 14, 2015
Incident date: Sep 15, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE TRAVELING AT VARIOUS SPEEDS AND ATTEMPTING TO COME TO A STOP, THE BRAKES WERE APPLIED BUT THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT FELT A SLIGHT JERKING MOTION. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAIL... Read more
CADILLAC SRX (2014) - POWER TRAIN Oct 14, 2015
Incident date: Sep 15, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE TRAVELING AT VARIOUS SPEEDS AND ATTEMPTING TO COME TO A STOP, THE BRAKES WERE APPLIED BUT THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT FELT A SLIGHT JERKING MOTION. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAIL... Read more
CADILLAC CTS (2009) - ELECTRICAL SYSTEM Oct 14, 2015
Incident date: Apr 22, 2014
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE IN PARK, THE CONTACT ATTEMPTED TO TURN THE VEHICLE OFF. THE KEY FAILED TO SHIFT AND REMAINED IN THE ON POSITION. AS A RESULT, THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE IGNITION LOCK ASSEMBLY AND TWO KEYS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAI... Read more
CADILLAC ELDORADO (1997) - ENGINE Oct 14, 2015
Incident date: Oct 11, 2015
TL* THE CONTACT OWNS A 1997 CADILLAC ELDORADO. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE BEGAN SMOKING. THE CONTACT HAD TO PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AND CALLED THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIA... Read more
Fire
CADILLAC SRX (2013) - POWER TRAIN Oct 14, 2015
Incident date: Sep 23, 2015
THE TRANSMISSION LOCKED UP WHEN GOING UP A HILL IN THE ADIRONDACK MOUNTAINS. THE CAR WOULD NOT ACCELERATE NOR WOULD IT SHIFT AND WE HAD TO IMMEDIATELY PULL OFF THE ROAD. IT LURCHED AS IF TRYING TO SHIFT WAS UNABLE TO DO SO. IF WE HAD BEEN IN THE PASSING LANE ON AN INTERSTATE WHEN IT HAPPENED IT COULD HAVE BEEN VERY SERIOUS SINCE WE LOST CONTROL OF OUR SPEED. THE CAR WOULD NOT GO INTO REVERSE O... Read more
CADILLAC CTS (2015) - SUSPENSION Oct 13, 2015
Incident date: Oct 13, 2015
TL* THE CONTACT OWNS A 2015 CADILLAC CTS. THE CONTACT STATED THAT THE REAR OF THE VEHICLE SWERVED OUT OF CONTROL WHILE DRIVING 45 MPH. THE CONTACT WAS ABLE TO BRING THE VEHICLE UNDER CONTROL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 6,038.
CADILLAC SRX (2004) - ELECTRONIC STABILITY CONTROL (ESC) Oct 13, 2015
Incident date: Aug 1, 2015
POWER STEERING ENGAGES ON ITS OWN AND CAUSES PROBLEMS WHEN I AM TURNING INTO TRAFFIC. THERE IS A PROBLEM WITH THE POWER STEERING PUMP THAT IS CAUSING IT TO TURN ONLY WHEN IN MOTION AND IT IS STILL HARD TO TURN.
CADILLAC SRX (2004) - STEERING Oct 13, 2015
Incident date: Aug 1, 2015
POWER STEERING ENGAGES ON ITS OWN AND CAUSES PROBLEMS WHEN I AM TURNING INTO TRAFFIC. THERE IS A PROBLEM WITH THE POWER STEERING PUMP THAT IS CAUSING IT TO TURN ONLY WHEN IN MOTION AND IT IS STILL HARD TO TURN.
CADILLAC SRX (2004) - UNKNOWN OR OTHER Oct 13, 2015
Incident date: Aug 1, 2015
POWER STEERING ENGAGES ON ITS OWN AND CAUSES PROBLEMS WHEN I AM TURNING INTO TRAFFIC. THERE IS A PROBLEM WITH THE POWER STEERING PUMP THAT IS CAUSING IT TO TURN ONLY WHEN IN MOTION AND IT IS STILL HARD TO TURN.
CADILLAC SRX (2011) - EXTERIOR LIGHTING Oct 13, 2015
Incident date: Aug 7, 2013
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM HEAD LAMPS FAILED TO FULLY ILLUMINATE AND DIMINISHED THE CONTACT'S VISIBILITY. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO INCREASE VISIBILITY. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,... Read more
CADILLAC ESCALADE (2001) - SERVICE BRAKES Oct 12, 2015
Incident date: Oct 11, 2015
BRAKE LINES CORROSION. CAUSED TOTAL BRAKE FAILURE. LUCKILY NO OTHER VEHICLES WERE PRESENT AT STOP LIGHT WE RAN. THIS IS THE MOST DANGEROUS SITUATION I'VE EVER ENCOUNTERED.
CADILLAC SRX (2014) - POWER TRAIN Oct 11, 2015
Incident date: Oct 9, 2015
SOMETIMES WHILE ACCELERATING OUR 2014 CADILLAC SRX WILL FEEL TO STUDDER OR SKIP IN ECO MODE OR NOT. SOMETIMES WHILE AT A SLOW SPEED, 10 MPH, THE VEHICLE WILL HARD SHIFT WHILE ACCELERATING OR DECELERATING IN ECO AND NOT. SOMETIMES WHILE SLOWING THROUGH ABOUT 25 MPH THE VEHICLE WILL SURGE FORWARD VERY SLIGHTLY IN ECO AND NOT. AFTER SOME RESEARCH, IT APPEARS THAT 2013 MODELS OF THE SRX HAD SIMIL... Read more
CADILLAC SRX (2010) - EXTERIOR LIGHTING Oct 11, 2015
Incident date: Aug 5, 2015
LEFT HEADLAMP UNIT CONTAINED SEVERE MOISTURE. BLEW OUT BALLAST OF HID UNIT AT 36000 MILES, HEADLIGHT NOT USABLE. REPLACED ENTIRE HEADLAMP UNIT FOR $1525. NEW UNIT LEAKED AS WELL. ENTIRE HEADLAMP UNIT REPLACED AGAIN. CALLED GM TO ASSIST WITH OBVIOUS FAULTY MANUFACTURED PART FOR FINANCIAL ASSISTANCE. GM CUSTOMER RELATIONS PLAYED DUMB, STATING THEY NEVER HEARD OF THE PROBLEM. CAN'T PASS STATE ... Read more
CADILLAC SRX (2010) - EXTERIOR LIGHTING Oct 10, 2015
Incident date: Oct 9, 2015
MY HEADLIGHTS FILL WITH CONDENSATION AND WATER. HAVE READ ON THE CADILLAC FORUMS THAT THOUSANDS OF PEOPLES ON CADILLAC SRX 2010- 2014 ARE HAVING THE SAME PROBLEM. LAST NITE DRIVING IN RAIN ME RIGHT HEADLIGHT SHORTED OUT BECAUSE OF WATER INSIDE THE HEADLITE.I WENT OFF THE SHOULDER OF THE ROAD BECAUSE I COULDNT SEE IF A TREE HAD BEEN THERE I WOULD HAVE BEEN HURT OR KILLED.THIS IS A SAFETY ISSUE AND ... Read more
CADILLAC CTS (2009) - FUEL/PROPULSION SYSTEM Oct 9, 2015
Incident date: Sep 29, 2015
STRONG SMELL OF GASOLINE WAS COMING FROM THE CAR WHILE DRIVING AND WHILE STATIONARY. TOOK CAR TO BE CHECKED OUT AND LEARNED THAT A CRACK AND LEAK WAS IN THE PLASTIC SUPPLY LINE OF THE FUEL PUMP MODULE. THIS CAUSED FUEL TO SPILL AND SETTLE ON TOP OF THE FUEL TANK WHICH CREATED A DANGEROUS CONDITION AND POSSIBLE FIRE.
CADILLAC STS (2006) - AIR BAGS Oct 8, 2015
Incident date: Oct 2, 2015
PASSENGER SIDE AIRBAG SENSOR IS NOT WORKING . REFILLED GAS TANK WHEN RESTARTED CAR SERVICE AIRBAG LIGHT CAME ON .SEEMS TO ME SOMETHING GM SHOULD FIX.
CADILLAC ATS (2015) - POWER TRAIN Oct 8, 2015
Incident date: Sep 12, 2015
FIRST IN LINE WHILE STOPPED AT A LEFT-TURN LIGHT ON A CITY STREET. LIGHT TURNED GREEN, BEGAN TO ACCELERATE. MID-WAY THROUGH THE TURN, HEARD A "POP", LOST STEERING CONTROL, AND THE REAR END SPUN CAR INTO THE CURB. KEEP IN MIND THIS IS A 4-WHEEL-DRIVE CAR. WHEN THE CAR CAME TO A STOP, THE NOSE OF THE CAR WAS RESTING ON THE FRONT PASSENGER TIRE AND WHEEL. THE RIGHT-REAR WHEEL WAS SCRATCHED AND ABRADE... Read more
Crash 1 injured
CADILLAC ATS (2015) - STEERING Oct 8, 2015
Incident date: Sep 12, 2015
FIRST IN LINE WHILE STOPPED AT A LEFT-TURN LIGHT ON A CITY STREET. LIGHT TURNED GREEN, BEGAN TO ACCELERATE. MID-WAY THROUGH THE TURN, HEARD A "POP", LOST STEERING CONTROL, AND THE REAR END SPUN CAR INTO THE CURB. KEEP IN MIND THIS IS A 4-WHEEL-DRIVE CAR. WHEN THE CAR CAME TO A STOP, THE NOSE OF THE CAR WAS RESTING ON THE FRONT PASSENGER TIRE AND WHEEL. THE RIGHT-REAR WHEEL WAS SCRATCHED AND ABRADE... Read more
Crash 1 injured
CADILLAC ATS (2015) - SUSPENSION Oct 8, 2015
Incident date: Sep 12, 2015
FIRST IN LINE WHILE STOPPED AT A LEFT-TURN LIGHT ON A CITY STREET. LIGHT TURNED GREEN, BEGAN TO ACCELERATE. MID-WAY THROUGH THE TURN, HEARD A "POP", LOST STEERING CONTROL, AND THE REAR END SPUN CAR INTO THE CURB. KEEP IN MIND THIS IS A 4-WHEEL-DRIVE CAR. WHEN THE CAR CAME TO A STOP, THE NOSE OF THE CAR WAS RESTING ON THE FRONT PASSENGER TIRE AND WHEEL. THE RIGHT-REAR WHEEL WAS SCRATCHED AND ABRADE... Read more
Crash 1 injured
CADILLAC DEVILLE (2001) - SERVICE BRAKES Oct 7, 2015
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHEN THE VEHICLE WAS STARTED, THE BRAKE LIGHT WOULD REMAIN ILLUMINATE WHILE THE VEHICLE WAS BEING DRIVEN. WHILE TURNING THE STEERING WHEEL, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE CONTACT STATED THE VEHICLE WOULD START AFTER MANIPULATING THE WIRING HARNESS UNDERNEATH THE... Read more
CADILLAC DEVILLE (2001) - ELECTRICAL SYSTEM Oct 7, 2015
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHEN THE VEHICLE WAS STARTED, THE BRAKE LIGHT WOULD REMAIN ILLUMINATE WHILE THE VEHICLE WAS BEING DRIVEN. WHILE TURNING THE STEERING WHEEL, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE CONTACT STATED THE VEHICLE WOULD START AFTER MANIPULATING THE WIRING HARNESS UNDERNEATH THE... Read more
CADILLAC DEVILLE (2001) - STEERING Oct 7, 2015
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHEN THE VEHICLE WAS STARTED, THE BRAKE LIGHT WOULD REMAIN ILLUMINATE WHILE THE VEHICLE WAS BEING DRIVEN. WHILE TURNING THE STEERING WHEEL, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE CONTACT STATED THE VEHICLE WOULD START AFTER MANIPULATING THE WIRING HARNESS UNDERNEATH THE... Read more
CADILLAC DEVILLE (2003) - UNKNOWN OR OTHER Oct 7, 2015
Incident date: Oct 7, 2015
NHTSA CAMPAIGN NUMBER: 14V355000 GM IS MAKING A HALF-HEARTED "REPAIR" BY PLACING AN INSERT INTO THE KEY. I'VE FOUR TIMES REQUESTED THEY MAIL ME THE INSERTS. THEY REFUSE. I MUST BRING IN THE CAR SO THE DEALER CAN RECORD THE VIN OR THEY WON'T GET PAID. I CAN'T SPEND 2 HOURS TRAVELING TO A DEALERSHIP AND WAITING FOR THE KEY INSERTS. IT'S NOT A VEHICLE REPAIR AND GM DOESN'T NEED MY VEHICLE. J... Read more
CADILLAC CTS (2004) - ENGINE Oct 6, 2015
Incident date: Oct 6, 2015
I HAVE A 2004 CADILLAC CTS I HAVE REPLACED THE ECM, THROTTLE BODY 3 TIMES, GAS PEDAL, WIRING HARNESS FOR THE THROTTLE BODY, BUT THE THROTTLE BODY POSITION WILL BE LEARNED FOR ABOUT A MONTH THEN MY VEHICLE WOULD GO INTO LIMP MODE ALMOST CAUSING SEVERAL CAR ACCIDENTS. I HAVE TRIED JUST ABOUT EVERYTHING I HAVE HAD THE ENGINE REPLACED AS WELL. I DON'T WANT TO LET THIS VEHICLE GO BUT THIS ISSUE WILL NO... Read more
CADILLAC CTS (2004) - VEHICLE SPEED CONTROL Oct 6, 2015
Incident date: Oct 6, 2015
I HAVE A 2004 CADILLAC CTS I HAVE REPLACED THE ECM, THROTTLE BODY 3 TIMES, GAS PEDAL, WIRING HARNESS FOR THE THROTTLE BODY, BUT THE THROTTLE BODY POSITION WILL BE LEARNED FOR ABOUT A MONTH THEN MY VEHICLE WOULD GO INTO LIMP MODE ALMOST CAUSING SEVERAL CAR ACCIDENTS. I HAVE TRIED JUST ABOUT EVERYTHING I HAVE HAD THE ENGINE REPLACED AS WELL. I DON'T WANT TO LET THIS VEHICLE GO BUT THIS ISSUE WILL NO... Read more
CADILLAC DEVILLE (2001) - ELECTRICAL SYSTEM Oct 6, 2015
Incident date: Oct 5, 2015
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE DEALER WOULD INSTALL TWO KEY RINGS AND AN INSERT IN THE KEY SLOT OR A COVER OVER A KEY HEAD ON ALL IGNITION KEYS, FREE... Read more
CADILLAC SRX (2010) - SUSPENSION Oct 5, 2015
Incident date: Jul 10, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PREVIOUS OWNER HEARD AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE UPON OPERATING THE VEHICLE OR MAKING A TURN. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN TWICE AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT INDICATED THAT, UPON OWNING THE VEHICLE, THE NOISE CONTINUED AND HE NOTICED THAT TH... Read more
CADILLAC DEVILLE (2003) - AIR BAGS Oct 5, 2015
Incident date: Aug 10, 2015
FRONT END COLLISION AT 42 MPH THAT CAUSED HEAVY FRONT END DAMAGE AND THE AIR BAG FAILED TO DEPLOY. MY VEHICLE WAS IN MOTION WHEN THE SMALL PICKUP IN FRONT STOPPED SHORT CAUSING IMPACT.
Crash 2 injured
CADILLAC ATS (2013) - ELECTRICAL SYSTEM Oct 5, 2015
Incident date: Oct 5, 2015
ON BOTH MY CADILLAC'S, THE QUE SYSTEM IS DEFECTIVE AND IS A SAFETY HAZARD. IF I HAVE THE QUE SYSTEM SET TO EITHER RADIO SCREEN OR NAVIGATION SCREENS AND I MAKE A BLUE- TOOTH CALL. THE DISPLAY STARTS IN EITHER THE RADIO SCREEN OR THE NAV SCREEN. WHEN I MAKE THE CALL, THE SCREEN CHANGES TO THE TELEPHONE SCREEN WHICH IS FINE. BUT WHEN I HANG UP, THE SCREEN REMAINS IN THE TELEPHONE SCREEN POSITON.... Read more
CADILLAC DEVILLE (2005) - ENGINE Oct 2, 2015
Incident date: Apr 15, 2009
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE SEIZED. THE VEHICLE CRASHED INTO A MEDIAN AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED MAJOR INJURIES, INCLUDING TWO BROKEN FEET AND A CONCUSSION. THE DRIVER REQUIRED MEDICAL ASSISTANCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWI... Read more
Crash 1 injured
CADILLAC DEVILLE (2005) - AIR BAGS Oct 2, 2015
Incident date: Apr 15, 2009
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE SEIZED. THE VEHICLE CRASHED INTO A MEDIAN AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED MAJOR INJURIES, INCLUDING TWO BROKEN FEET AND A CONCUSSION. THE DRIVER REQUIRED MEDICAL ASSISTANCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWI... Read more
Crash 1 injured
CADILLAC DEVILLE (2005) - ELECTRICAL SYSTEM Oct 2, 2015
Incident date: Apr 15, 2009
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE SEIZED. THE VEHICLE CRASHED INTO A MEDIAN AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED MAJOR INJURIES, INCLUDING TWO BROKEN FEET AND A CONCUSSION. THE DRIVER REQUIRED MEDICAL ASSISTANCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWI... Read more
Crash 1 injured
CADILLAC ATS (2014) - VISIBILITY/WIPER Oct 1, 2015
Incident date: Jul 7, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V558000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
CADILLAC CTS (2007) - AIR BAGS Sep 30, 2015
Incident date: Sep 26, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG LIGHT ILLUMINATED WHEN THE SEAT WAS OCCUPIED. THE MESSAGE BOARD DISPLAYED "PASSENGER AIR BAG OFF'. THE FAILURE OCCURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BLADDER AND/OR SENSOR NEEDED TO BE REPLACED. THE CONTACT STATED THAT VIN WAS NOT INCLUDED IN N... Read more
CADILLAC SRX (2010) - EXTERIOR LIGHTING Sep 30, 2015
Incident date: Sep 21, 2015
THE HEADLIGHTS FILL WITH WATER AND THIS CAUSES THE LIGHTS TO WORK STRANGELY. CURRENTLY, MY LEFT HEADLIGHT WORKS BUT NOT THE TURN SIGNAL OR DAY BEAMS. THE RIGHT HEADLIGHT IS OUT BUT THE TURN SIGNAL AND DAY BEAM WORK. I TOOK IT TO A CADILLAC DEALER AND THEY TOLD ME THEY'VE SEEN THIS ISSUE FREQUENTLY. GM DOES NOT SEEM INTERESTED IN FIXING THE ISSUE. THIS IS A SAFETY CONCERN THAT NEEDS TO BE ADDR... Read more
CADILLAC CTS (2007) - ENGINE Sep 30, 2015
Incident date: Sep 29, 2015
FOR THE LAST YEAR MY CAR HAS RAN BADLY. VERY ROUGH IDLE, ENGINE LIGHT THROWING MULTIPLE CODES, BAD GAS MILEAGE, HEAVY OIL CONSUMPTION, AND PULSATING THROTTLE WHILE PARKED AND DRIVING. I'VE TAKEN IT TO THE DEALERSHIP AND FOR AN ENTIRE YEAR THEY'VE GIVEN ME THE RUNAROUND. ON MONDAY I TOOK IT BACK IN TO RANCHO MOTOR COMPANY IN VICTORVILLE, CALIFORNIA AND THEY FINALLY SAY IT'S THE TIMING CHAIN. THE R... Read more
CADILLAC CTS (2007) - POWER TRAIN Sep 30, 2015
Incident date: Sep 29, 2015
FOR THE LAST YEAR MY CAR HAS RAN BADLY. VERY ROUGH IDLE, ENGINE LIGHT THROWING MULTIPLE CODES, BAD GAS MILEAGE, HEAVY OIL CONSUMPTION, AND PULSATING THROTTLE WHILE PARKED AND DRIVING. I'VE TAKEN IT TO THE DEALERSHIP AND FOR AN ENTIRE YEAR THEY'VE GIVEN ME THE RUNAROUND. ON MONDAY I TOOK IT BACK IN TO RANCHO MOTOR COMPANY IN VICTORVILLE, CALIFORNIA AND THEY FINALLY SAY IT'S THE TIMING CHAIN. THE R... Read more
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