Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: May 19, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL STARTED TO SHAKE. THE CONTACT MENTIONED THAT THERE WAS A CLICKING SOUND EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THERE WAS A LEAK IN THE FRONT OF THE VEHICLE ... Read more
Incident date: May 19, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL STARTED TO SHAKE. THE CONTACT MENTIONED THAT THERE WAS A CLICKING SOUND EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THERE WAS A LEAK IN THE FRONT OF THE VEHICLE ... Read more
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 1995 CADILLAC ELDORADO. WHILE PARKED, THE CONTACT NOTICED A STRONG FUEL ODOR COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE PLASTIC FUEL LINES WERE NOT REPLACED WITH THE STAINLESS STEEL FUEL LINES. THE GMC DEALER WAS ALSO CONTACTED AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 04V110... Read more
Incident date: May 23, 2014
MOST OFTEN WHEN DRIVING AT SPEEDS 15 MPH OR LESS AND DOING A TURN (SUCH AS PARKING OR GOING THROUGH A DRIVE THROUGH), YOU CANNOT PUSH IN THE BRAKE PEDAL AND STOP THE VEHICLE. YOU HAVE TO TO RAPIDLY PRESS AND DEPRESS THE BRAKE PAD UNTIL THE BRAKES ENGAGE AND STOPS THE VEHICLE BEFORE HITTING THE VEHICLE IN FRONT OF YOU OR SOME OTHER OBJECT. I HAVE ALSO EXPERIENCED THIS DURING AN EMERGENCY STOP AT ... Read more
Incident date: May 14, 2015
2013 CADILLAC XTS. CONSUMER WRITES IN REGARDS TO VEHICLE REAR SUSPENSION PROBLEMS. *SMD THE CONSUMER STATED FOR THE THIRD TIME, THE REAR SUSPENSION HAD BOTTOM OUT. THE LAST TIME THE SUSPENSION FAILED, THE COMPRESSOR WAS REPLACED. *JB
Incident date: Jun 5, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE HAD TO COOL DOWN COMPLETELY BEFORE THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER... Read more
Incident date: Jun 5, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE HAD TO COOL DOWN COMPLETELY BEFORE THE VEHICLE RESTARTED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER... Read more
Incident date: Jun 6, 2015
MY REAR HATCH WILL NOT OPEN WITH KEY PAD OR FROM IN SIDE THE VEHICLE. WHY DON'T YOU HAVE A KEY ENTRY FOR THIS KIND OF PROBLEM? THIS IS A SAFETY HAZZARD.
Incident date: Jun 3, 2015
THE TRUNK DOES NOT OPEN FROM THE INSIDE OR OUT, WITH KEY OR WITHOUT, MALFUNCTION OR DEFECT IN ASSEMBLY OF VEHICLE. I TOOK THE AUTO TO THE DEALERSHIP (TURLOCK - SMITH CHEVROLET CADILLAC, INC.) AND WAS CHARGED FOR THEM TO LOOK AT THE PROBLEM AND THEY ATTEMPTED TO BREAK INTO THE TRUNK WITHOUT SUCCESS. ACCORDING TO THE DEALERSHIP I WAS TOLD THIS MODEL YEAR HAS A PROBLEM WITH THIS DEFECTIVE ISSUES. THE... Read more
Incident date: Jun 4, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WHILE THE SERVICE STABILITY WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Incident date: Jun 4, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOST POWER WHILE THE SERVICE STABILITY WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Incident date: May 24, 2015
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. WHILE DRIVING AT 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED CONSTANTLY. THE MANUFACTURER SUGGESTED TAKING THE VEHICLE TO THE AUTHORIZED DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 97,000.
Incident date: May 24, 2015
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. WHILE DRIVING AT 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED CONSTANTLY. THE MANUFACTURER SUGGESTED TAKING THE VEHICLE TO THE AUTHORIZED DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 97,000.
Incident date: May 29, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE STARTING THE VEHICLE, THE KEYS COULD BE REMOVED OUT OF THE IGNITION SWITCH WHILE IN THE ON POSITION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS 123,000.
CADILLAC
ESCALADE ESV
(2004) — AIR BAGS
Jun 2, 2015
Incident date: Apr 30, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE ESV. WHILE DRIVING AT 58 MPH IN THE RAIN, A DEER JUMPED IN FRONT OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO TWO TREE STUMPS AND THE VEHICLE FLIPPED OVER. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT... Read more
Crash
1 injured
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING AT 60 MPH, THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WIRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Incident date: Jun 1, 2015
I JUST RETURNED FROM MY LOCAL CADILLAC DEALER AND HAD TO REPLACE THE LEFT REAR WHEEL HUB AND SENSOR. THIS IS THE THIRD TIME I HAVE HAD TOP REPLACE THE WHEEL HUBS AS THE LAST 2 WERE THE RIGHT REAR AND LEFT FRONT ONES. I AM CURIOUS TO KNOW IF THIS IS AN ONGOING PROBLEM RELATED TO ANY SPECIFIC DISCLOSED OR NON DISCLOSURE BY CADILLAC. I QUESTIONED THE SERVICE ADVISOR AT CADILLAC AND HE SUGGESTED THAT... Read more
Incident date: May 18, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE DRIVING AT 35 MPH, THE TRACTION LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE VEHICLE STALLED. THE VEHICLE RESTARTED, BUT LOST ACCELERATION AND THE STABILITY LIGHT ILLUMINATED. THE CONTACT MERGED TO THE SIDE OF THE ROAD. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CONNECTION WIRE FROM THE ... Read more
Incident date: May 15, 2015
TL* THE CONTACT OWNED A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE CONSOLE CAUGHT FIRE AND MELTED. THE CONTACT ALSO NOTICED SOOT IN THE INTERIOR OF THE VEHICLE. THE FIRE INDEPENDENTLY EXTINGUISHED ITSELF. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
Fire
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT ASSEMBLY FAILED TO WORK FOR THE LOW BEAMS. THE CONTACT HAD TO USE THE HIGH BEAM HEADLIGHTS AS AN INTERIM REPAIR EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: Jan 15, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHT ASSEMBLY FAILED TO WORK FOR THE LOW BEAMS. THE CONTACT HAD TO USE THE HIGH BEAM HEADLIGHTS AS AN INTERIM REPAIR EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Incident date: Feb 2, 2009
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR AND BATTERY SENSOR LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Incident date: Feb 2, 2009
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR AND BATTERY SENSOR LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Incident date: May 4, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC XLR. WHILE DRIVING AT 40 MPH, THE DAYTIME RUNNING LIGHTS MELTED WITHOUT WARNING. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A FAULTY LIGHTING, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 29,500.
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CHECK ENGINE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE HAD EIGHT MISFIRES AND THE ICM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 55 MPH OVER A POTHOLE, THE VEHICLE SWAYED FROM THE LEFT TO THE RIGHT AND THE ANTILOCK BRAKE AND ELECTRONIC STABILITY CONTROL WARNING LIGHTS ILLUMINATED. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPEN... Read more
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 55 MPH OVER A POTHOLE, THE VEHICLE SWAYED FROM THE LEFT TO THE RIGHT AND THE ANTILOCK BRAKE AND ELECTRONIC STABILITY CONTROL WARNING LIGHTS ILLUMINATED. IN ADDITION, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPEN... Read more
Incident date: Oct 16, 2008
MY 2003 CTS CADILLAC KEY STUCK IN IGNITION AND CAR ENGINE SHUTS COMPLETELY DOWN. THE ECM IS READING LIKE SOMEONE IS STEALING THE VEHICLE WHILE DRIVING OF PARK AND WANT START. DEFECTIVE RECALL. GM SHOULD REIMBURSE CUSTOMERS FOR THIS DEFECTIVE PRODUCT. THEY DID NOT FIX THE RECALL PROBLEM, THEY JUST PUT A BAND AID ON IT AND SHOULD BE HELD RESPONSIBLE FOR THIS RECALL FOR THEIR DEFECTIVE PRODUCT. NO QU... Read more
Incident date: Aug 14, 2014
LETTER FROM SENATOR MARKEY ON BEHALF OF CONSTITUENT RE 2011 CADILLAC CTS RECALL NOTICE. *SMD THE CONSUMER RECEIVED AN IGNITION RECALL NOTICE IN THE SUMMER OF 2014. THE CONSUMER ASSUMED THE DEALER WAS GOING TO REPLACE THE FAULTY IGNITION SWITCH. HOWEVER, THEY ONLY REMOVED THE OTHER KEYS FROM HIS KEY RING. *JB
Incident date: May 23, 2015
THE CAR HAS UNBELIEVABLE OIL CONSUMPTION. I WAS TRAVELING FROM ILLINOIS TO IOWA TO VISIT MY FATHER. DURING THE FIRST 4 HOURS, I HAD TO ADD 4 QUARTS OF OIL. THAN 20 MINUTES FROM OUR DESTINATION, WE HEAR A POP, THE CAR STOPS RUNNING, NO BRAKES AND I AM DOING 70 MPH IN THE LEFT LANE WITH NO POWER STEERING. I LUCKILY GET THE CAR TO THE RIGHT SIDE OF THE ROAD. CALLED A TOW TRUCK AND TOW IT TO A MECHANI... Read more
Incident date: May 28, 2014
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER RESTARTING, THE VEHICLE RESUMED NORMALLY. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS SERVICED SIX MONTHS AGO UNDER NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM) HOWEVER, THE REMEDY FAILED TO CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED FOR THE MOST ... Read more
Incident date: May 25, 2015
MY CAR JUST SHUT OFF IN THE MIDDLE OF EXCELERATION.........THIS HAPPEN TO ME 2X... ONCE TO ONCOMING TRAFFIC!!! AND THE OTHER JUST BEFORE A BLUE LINE TRAIN ...DEALERSHIP TAKES THIS VERY LIGHTLY.I GUESS SOMEONE HAS TO DIE FIRST..IT IS IN THE SHOP RIGHT NOW. I HAVE SO MANY ISSUES THAT I DON'T THINK I SHOULD BE HAVING OR HAD WHEN NEW TOO. .I ALSO NOTICED THAT WHERE MY AIRBAG ON MY STEERING WHEEL .I... Read more
Incident date: May 25, 2015
MY CAR JUST SHUT OFF IN THE MIDDLE OF EXCELERATION.........THIS HAPPEN TO ME 2X... ONCE TO ONCOMING TRAFFIC!!! AND THE OTHER JUST BEFORE A BLUE LINE TRAIN ...DEALERSHIP TAKES THIS VERY LIGHTLY.I GUESS SOMEONE HAS TO DIE FIRST..IT IS IN THE SHOP RIGHT NOW. I HAVE SO MANY ISSUES THAT I DON'T THINK I SHOULD BE HAVING OR HAD WHEN NEW TOO. .I ALSO NOTICED THAT WHERE MY AIRBAG ON MY STEERING WHEEL .I... Read more
CADILLAC
ESCALADE ESV
(2007) — STRUCTURE:BODY:DOOR
May 26, 2015
Incident date: Jul 19, 2012
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT STATED THAT THE EXTERIOR FRONT AND REAR LEFT SIDE DOOR HANDLES BEGAN TO SEPARATE FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE DOOR HANDLES NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
CADILLAC
ESCALADE ESV
(2012) — ELECTRICAL SYSTEM
May 26, 2015
Incident date: May 26, 2015
DRIVING DOWN THE HIGHWAY AT 65 MPH THE DASH LIGHTS STARTED BLINKING, RADIO WENT ON AND OFF, DOOR LOCKS LOCKED AND UNLOCKED, REVVED THE ENGINE, COOLED SEATS AUTOMATICALLY CAME ON, ALL DASH LIGHTS CAME ON LIKE VEHICLE DIED(BUT NEVER DIED) THEN WENT BACK TO NORMAL FOR ABOUT 10 MILES AND SAME THING WAS REPEATED.THE VEHICLE WAS DRIVEN ANOTHER 50 MILES TO HOME
Incident date: May 24, 2015
WHILE DRIVING THE CAR WITH TWO CHILDREN INSIDE IT WE APPROACHED A BUSY INTERSECTION AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND THE CAR DID NOT EVEN SLOW DOWN. PUMPING THE BRAKES DID NOT WORK EITHER. WE WENT RIGHT THROUGH THE STOP SIGN BY SWERVING AROUND OTHER CARS. LUCKILY THERE WERE NO PEDESTRIANS CROSSING AND THANKS TO OTHER DRIVERS BEING VERY ALERT THERE WAS NO ACCIDENT, BUT IT WAS V... Read more
Incident date: Oct 1, 2014
WHILE DRIVING THE VEHICLE IT STALLED AND WOULD NOT GO. I HAD TO TURN IT OFF AND START IT AGAIN I WAS ABOUT TO PULL OUT IN MAJOR TRAFFIC AND THIS COULD HAVE BEEN BAD. THEN AGAIN IT HAPPENED WHILE DRIVING I WAS ABLE TO TURN OFF AND START AGAIN. IT ALSO HAD ELECTRICAL ISSUES THAT GAVE ERROR CODES. I BROUGHT IT IN THE CADILLAC DEALERSHIP WITH 30000 MILES ON IT BUT WAS TOLD IT WAS NOT COVERED UNDER WAR... Read more
Incident date: Oct 1, 2014
WHILE DRIVING THE VEHICLE IT STALLED AND WOULD NOT GO. I HAD TO TURN IT OFF AND START IT AGAIN I WAS ABOUT TO PULL OUT IN MAJOR TRAFFIC AND THIS COULD HAVE BEEN BAD. THEN AGAIN IT HAPPENED WHILE DRIVING I WAS ABLE TO TURN OFF AND START AGAIN. IT ALSO HAD ELECTRICAL ISSUES THAT GAVE ERROR CODES. I BROUGHT IT IN THE CADILLAC DEALERSHIP WITH 30000 MILES ON IT BUT WAS TOLD IT WAS NOT COVERED UNDER WAR... Read more
Incident date: Jan 10, 2014
TIRES ON 2009 ESCALADE ARE DRY ROTTING AND HAVE LOST PIECES OF THE RUBBER ON THE TIRE. THEY ALSO DO NOT HOLD AIR. I NOTICED A FEW OTHER NOTICES ON THESE TIRES BUT NO RECALL HAS OCCURRED. TIRES ARE BRIDGESTONE DUELER H/L ALENZA P285. MILEAGE ON THE TIRES IS 35099.
Incident date: Apr 1, 2015
THE INFORMATION WINDOW UNDER MY SPEEDOMETER WARNED ME TO CHECK THE DRIVER SIDE AIR BAG. IT THEN WENT OFF ABOUT 2 DAYS LATER. I WARNED ME AGAIN IN THE MIDDLE OF APRIL, BEGINNING OF MAY AND MAY 22ND. I DID NOT DRIVE MY CAR TODAY (5/23) SO I DON'T KNOW IF THE WARNING IS STILL ON. IF IT IS I WILL WRITE AGAIN.
Incident date: May 20, 2015
I HAVE NOTICED THAT WHEN IT RAINS AND THE STREETS ARE WET MY STEERING WHEEL LOCKS UP
Incident date: May 20, 2015
I HAVE NOTICED THAT WHEN IT RAINS AND THE STREETS ARE WET MY STEERING WHEEL LOCKS UP
Incident date: May 20, 2015
I HAVE NOTICED THAT WHEN IT RAINS AND THE STREETS ARE WET MY STEERING WHEEL LOCKS UP
Incident date: Dec 1, 2012
TL* THE CONTACT OWNS A 2011 CADILLAC STS. WHILE DRIVING AT 40 MPH, ALL THE INSTRUMENT PANEL LIGHTS FAILED TO ILLUMINATE, THE NAVIGATION SYSTEM FAILED TO FUNCTION, AND THE BACK UP SENSORS CHIMED WITHOUT ANY OBJECT BEHIND THE VEHICLE. IN ADDITION, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO A DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE OR REPAIR THE V... Read more
Incident date: Mar 15, 2013
AT ANY SPEED AND AT LEAST 100 TIMES OR MORE, THE VEHICLE STABILITY CONTROL ACTIVATES AND CAUSES THE VEHICLE TO PULL TO THE LEFT. AT FREEWAY SPEEDS IT CAN BE A VERY STRONG PULL TO THE LEFT AND IT ALSO MAKES A NOISE. THE DEALER DOESNT SEEM TO KNOW WHY. WHEN THE STABILITY SYSTEM KICKS IN AT 60 TO 70 MPH AND IT PULLS TO THE LEFT SO HARD IT IT IS DANGEROUS, IT ALSO MAKES A SOUND BUT I DONT KNOW WHAT TH... Read more
Incident date: May 21, 2015
LOW BEAM SOCKET BURNED.
Incident date: May 21, 2015
LOW BEAM SOCKET BURNED.
Incident date: May 11, 2015
BLOW OUT, NO DONUT OR SPARE PROVIDED.HAD TO TOW CAR TO DEALER TO REPLACE 2 MONTH OLD TIRE. ALL AUTOS SHOULD COME WITH REPLACEMENT TIRE OR DONUT TIRE.