Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Nov 14, 2015
WE HAVE HAD TO REPLACE FOUR WHEELS NOW NEED A FIFTH DUE TO LEAKING AIR PRESSURE. NO HELP FROM CADILLAC. JUST BUY ANOTHER WHEEL. THEY ARE JUNK. CONSTANTLY ADDING AIR. NOW ONE IS COMPLETELY FLAT. TIRES ARE IN EXCELLENT CONDITION.
Incident date: Nov 21, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.
Incident date: May 28, 2014
1997 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION RECALL REPAIRS. *SMD THE CONSUMER STATED THERE WAS A PROBLEM WITH THE THEFT SYSTEM. ACCORDING TO THE INVOICE, THE IGNITION LOCK CYLINDER WAS REPLACED.
Incident date: Nov 13, 2015
MY 2015 CADILLAC ESCALADE HAS BEEN IN THE SHOP FOR 130+ DAYS IN THE FIRST CALENDAR YEAR FOR DEFECTIVE BRAKES, TRANSMISSION, SUSPENSION, ELECTRICAL, AND HVAC. I HAVE CONTACTED GM AND THEY DON'T WANT TO REPURCHASE THE VEHICLE. THE VEHICLE IS CONSTANTLY IN THE SHOP FOR PROBLEMS AND IT IS NOT A VEHICLE THAT SHOULD BE OPERATED ON PUBLIC ROADWAYS. THE TRANSMISSION HAS BEEN REPLACED ONCE BEFORE DUE TO... Read more
Incident date: Nov 13, 2015
MY 2015 CADILLAC ESCALADE HAS BEEN IN THE SHOP FOR 130+ DAYS IN THE FIRST CALENDAR YEAR FOR DEFECTIVE BRAKES, TRANSMISSION, SUSPENSION, ELECTRICAL, AND HVAC. I HAVE CONTACTED GM AND THEY DON'T WANT TO REPURCHASE THE VEHICLE. THE VEHICLE IS CONSTANTLY IN THE SHOP FOR PROBLEMS AND IT IS NOT A VEHICLE THAT SHOULD BE OPERATED ON PUBLIC ROADWAYS. THE TRANSMISSION HAS BEEN REPLACED ONCE BEFORE DUE TO... Read more
Incident date: Nov 13, 2015
MY 2015 CADILLAC ESCALADE HAS BEEN IN THE SHOP FOR 130+ DAYS IN THE FIRST CALENDAR YEAR FOR DEFECTIVE BRAKES, TRANSMISSION, SUSPENSION, ELECTRICAL, AND HVAC. I HAVE CONTACTED GM AND THEY DON'T WANT TO REPURCHASE THE VEHICLE. THE VEHICLE IS CONSTANTLY IN THE SHOP FOR PROBLEMS AND IT IS NOT A VEHICLE THAT SHOULD BE OPERATED ON PUBLIC ROADWAYS. THE TRANSMISSION HAS BEEN REPLACED ONCE BEFORE DUE TO... Read more
Incident date: Nov 15, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Incident date: Nov 20, 2015
2 STARTERS FAILED WITHIN 17,500 MILES. SECOND STARTER FAILED WITHIN 1,000 MILES. 10/18/2015 CAR PARKED IN PARKING LOT. WOULD NOT START. TOWED TO DEALER - DIAGNOSED AS STARTER (MILEAGE 16,264). 11/20/2015 CAR PARKED IN GAS STATION. WOULD NOT START. TOWED TO DEALER - DIAGNOSED WITH SAME PROBLEM AS 10/19/2015 - STARTER ISSUE (MILEAGE 17,243).
Incident date: May 15, 2015
REAR LIFT GATE SLAMMED CLOSED WHILE PUTTING ITEMS IN TRUNK. HAD REPLACED BUT WAS TOLD MY VEHICLE WAS NOT A RECALL
Incident date: Apr 15, 2015
HEADLIGHTS GO OUT WHEN MOVING ESPECIALLY AT NIGHT, ALSO CAUSES MOTOR TO RUN ROUGH WHEN THIS HAPPENS. VERY DANGEROUS WHEN LIGHTS GO COMPLETELY OUT DOING 70 MPH...BEGINS FLICKERING, AND THEN OUT. HAVE READ 2006 CADILLAC COMPLAINT FORUMS AND THEY ARE NUMEROUS..BOUGHT CAR USED FROM DEALER...PREVIOUS ONE-OWNER
Incident date: Apr 15, 2015
HEADLIGHTS GO OUT WHEN MOVING ESPECIALLY AT NIGHT, ALSO CAUSES MOTOR TO RUN ROUGH WHEN THIS HAPPENS. VERY DANGEROUS WHEN LIGHTS GO COMPLETELY OUT DOING 70 MPH...BEGINS FLICKERING, AND THEN OUT. HAVE READ 2006 CADILLAC COMPLAINT FORUMS AND THEY ARE NUMEROUS..BOUGHT CAR USED FROM DEALER...PREVIOUS ONE-OWNER
Incident date: Nov 20, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE PUSH START BUTTON FAILED TO START THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Incident date: Jul 17, 2015
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHILE DRIVING 72 MPH, THE VEHICLE STALLED AND THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO BE MANEUVERED TO THE SHOULDER OF THE HIGHWAY WHERE THE VEHICLE WAS SUCCESSFULLY RESTARTED AFTER THE INITIAL ATTEMPT. THE CONTACT STATED THAT THE FAILURE OCCURRED ON A PREVIOUS OCCASION. THE... Read more
Incident date: Nov 5, 2015
REAR WINDOW SHATTER WHILE SITTING IN GARAGE AND BLOWING A HOLE FROM INSIDE TO OUTSIDE OF THE CAR BEEN IN THE GARAGE FOR 3 DAYS
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING AT 30 MPH, THE "REDUCE ENGINE SPEED" WARNING MESSAGE ILLUMINATED WHICH CAUSED THE VEHICLE TO DECELERATE TO 5 MPH ON THE HIGHWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,073.
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING AT 30 MPH, THE "REDUCE ENGINE SPEED" WARNING MESSAGE ILLUMINATED WHICH CAUSED THE VEHICLE TO DECELERATE TO 5 MPH ON THE HIGHWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,073.
Incident date: Nov 12, 2015
REDUCE ENGINE SPEED KEEP POPPING UP AND WILL NOT LET YOU DRIVE OVER 10MILES PER HR
Incident date: Nov 12, 2015
REDUCE ENGINE SPEED KEEP POPPING UP AND WILL NOT LET YOU DRIVE OVER 10MILES PER HR
Incident date: Nov 12, 2015
REDUCE ENGINE SPEED KEEP POPPING UP AND WILL NOT LET YOU DRIVE OVER 10MILES PER HR
Incident date: Oct 27, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WOULD START, BUT FAILED TO SHIFT INTO THE ACCURATE GEAR AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILU... Read more
Incident date: Oct 27, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WOULD START, BUT FAILED TO SHIFT INTO THE ACCURATE GEAR AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILU... Read more
Incident date: Oct 27, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WOULD START, BUT FAILED TO SHIFT INTO THE ACCURATE GEAR AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILU... Read more
Incident date: Oct 13, 2015
NHTSA 10043857 -- 2005 CTS ERROR CODE P0016 ENGINE TIMING CHAINS. CAR HAS THE SAME PROBLEM AND ENGINE THAT IS IN TECH BULLETIN SB-11340. 86,176 MILES ON ENGINE WHEN TESTED FOR THIS PROBLEM BY GM DEALERSHIP. I HAD CAR REPAIRED AT DEALERSHIP EARLIER THIS MONTH AND HAVE SUBMITTED RECEIPTS TO CADILLAC FOR REIMBURSEMENT. CURRENTLY I HAVE NOT HEARD BACK REGARDING THE STATUS ON THIS CLAIM. CADILLAC SERVI... Read more
Incident date: Nov 4, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT ANY SPEED, THE VEHICLE FAILED TO SHIFT OUT OF GEAR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CAUSED THE GEAR SHIFT TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,600.
CADILLAC
ESCALADE ESV
(2015) - ELECTRICAL SYSTEM
Nov 16, 2015
Incident date: Sep 7, 2015
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE ESV. WHILE THE VEHICLE WAS PARKED WITH THE AIR CONDITIONING ACTIVATED, THE HEAT INDEPENDENTLY TURNED ALL THE WAY UP IN THE REAR OF THE VEHICLE WITHOUT WARNING. THE HEAT CAUSED ONE OF THE OCCUPANTS TO PASS OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE AND THAT THE COMPUTER HAD TO BE REPROGRAMMED. TH... Read more
Incident date: Nov 16, 2015
THE FRONT HEAD LIGHTS ON MY 2006 CADILLAC DTS GO OUT AT ALL TIMES. I HAVE TO CONTINUOUSLY CUT OUT AND I HAVE TO TURN THE LIGHT SWITCH OFF AND ON SO I CAN DRIVE AT NIGHT. II PREVIOUSLY OWNED ANOTHER 2006 CADILLAC DTS WITH THE SAME PROBLEMS. I TOOK THE VEHICLE TO A CADILLAC DEALER KRISTAL AUTO MALL IN BROOKLYN, NY AND THEY FIX THE PROBLEM WHICH THEY SAID WAS A FAULTY BALLAST. IT WAS FAULTY ON BOTH H... Read more
Incident date: Sep 10, 2015
SERVICE THEFT SYSTEM CAME ON ONE DAY AND IT WONT GIVE ME THE KEY BACK I HAVE TO TAKE IT OUT MANUALY ALSO WONT READ MILES, TEMPERATURE, FUEL AND SOMETIMES WHILE ON THE ROAD IT WILL DIE COMPLETELY, IT READS SERVICE THEFT SYSTEM AND SERVICE STABILITY
Incident date: Sep 10, 2015
SERVICE THEFT SYSTEM CAME ON ONE DAY AND IT WONT GIVE ME THE KEY BACK I HAVE TO TAKE IT OUT MANUALY ALSO WONT READ MILES, TEMPERATURE, FUEL AND SOMETIMES WHILE ON THE ROAD IT WILL DIE COMPLETELY, IT READS SERVICE THEFT SYSTEM AND SERVICE STABILITY
Incident date: Sep 10, 2015
SERVICE THEFT SYSTEM CAME ON ONE DAY AND IT WONT GIVE ME THE KEY BACK I HAVE TO TAKE IT OUT MANUALY ALSO WONT READ MILES, TEMPERATURE, FUEL AND SOMETIMES WHILE ON THE ROAD IT WILL DIE COMPLETELY, IT READS SERVICE THEFT SYSTEM AND SERVICE STABILITY
Incident date: Dec 18, 2014
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHEN THE VEHICLE WAS STARTED, THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MI... Read more
Incident date: Nov 11, 2015
ENGINE LIGHT TURNS ON AND MISFIRE.
Incident date: Mar 4, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A REAR END CRASH WHILE DRIVING 25 MPH. AS A RESULT, THE SEAT BELTS FRACTURED AND UNLATCHED INDEPENDENTLY. THE SECURITY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE THREE INJURIES THAT REQUIRED MEDICAL ATTENT... Read more
Crash
3 injured
Incident date: Oct 21, 2015
THE VEHICLE HESITATES WHEN ACCELERATING ON HIGHWAY AT ABOUT 40 TO 50 MPH. VEHICLE JUST STALLS OUT WHEN DRIVING.
Incident date: Oct 21, 2015
THE VEHICLE HESITATES WHEN ACCELERATING ON HIGHWAY AT ABOUT 40 TO 50 MPH. VEHICLE JUST STALLS OUT WHEN DRIVING.
Incident date: Nov 1, 2015
ON NOV 1ST 2015 RETURNING FROM NORTH CAROLINA TO FLORIDA MY HEATED SEAT OVERHEATED CAUSING 2ND DEGREE BURNS. THE DEALERSHIP DENIES ANY PROBLEMS EVEN AFTER I SHOWED THEM PHOTO OF THE INJURY.
1 injured
Incident date: Oct 21, 2015
REAR HATCH OPENED ON ITS OWN WHILE DRIVING DOWN THE HIGHWAY. REAR HATCH ACTED ERRATIC AFTER THAT AND RAISED 3/4 OF THE WAY AND CAME DOWN RAPIDLY, ALMOST TRAPPING PERSON. REAR HATCH THEN CLOSED AND WOULD NOT OPEN EVEN ON MANUAL SETTING. HEARD LOUD RUSH OF WATER WHILE BACKING OUT LIKE IT WAS RUNNING DOWN THE INSIDE PANELS IN REAR, NO WATER NOTED ON REAR CARGO CARPET. TOOK TO DEALER, FOUND MODULE SHO... Read more
Incident date: Oct 21, 2015
REAR HATCH OPENED ON ITS OWN WHILE DRIVING DOWN THE HIGHWAY. REAR HATCH ACTED ERRATIC AFTER THAT AND RAISED 3/4 OF THE WAY AND CAME DOWN RAPIDLY, ALMOST TRAPPING PERSON. REAR HATCH THEN CLOSED AND WOULD NOT OPEN EVEN ON MANUAL SETTING. HEARD LOUD RUSH OF WATER WHILE BACKING OUT LIKE IT WAS RUNNING DOWN THE INSIDE PANELS IN REAR, NO WATER NOTED ON REAR CARGO CARPET. TOOK TO DEALER, FOUND MODULE SHO... Read more
Incident date: Jun 23, 2015
S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENT RE COPY OF A LETTER ADDRESSED TO GENERAL MOTORS CHIEF EXECUTIVE OFFICER MARY BARRA REGARDING THE RECALL OF VEHICLES THAT CAN LEAK OIL AND CATCH FIRE. *SMD THE CONSUMER STATED THE TECHNICIAN SHOWED HIM WHERE BURNT OIL HAD LEAKED THROUGH ENGINE GASKETS BETWEEN THE CRANKCASE AND MANIFOLD. THE CONSUMER WAS QUOTED A PRICE OF $ 4,153.... Read more
Incident date: Nov 9, 2013
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE SERVICE REAR AXLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS A DEFECT WITH THE REAR AXLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON TEN SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Incident date: Nov 2, 2015
WHILE PUTTING GROCERIES IN THE BACK OF THE SRX THE POWER LIFT GATE CAME DOWN WITHOUT WARNING AND HIT ME IN THE BACK. I WAS ABLE TO HIT THE BUTTON AND OPEN THE GATE BACK UP. AFTER ABOUT 10 SECONDS OR SO IT CAME BACK DOWN. IT WILL NOT STAY OPEN.
Incident date: Nov 9, 2015
MY ENGINE WOULD NOT TURN ON WHEN LEAVING FOR WORK. I DID A CHECK UNDER THE HOOD AND FOUND I WAS COMPLETELY OUT OF OIL. MY OIL GAGE DISPLAY WAS AT THE HALFWAY MARK WHICH MEANS I AM STILL GOOD ON MY OIL. ALSO, THE DIGITIAL DISPLAY IN MY CAR SAYS THAT I HAVE 54% OF OIL LIFE REMAINING. SOMWHERE WITHIN THE CAR, THE SYSTEM WASNT READING THE OIL LEVEL ACCURATELY WHICH CAUSED ME TO BELIEVE MY OIL LEVE... Read more
Incident date: Oct 15, 2015
THE CAR SPARK PLUGS KEEP GOING OUT AND THE CAR IS MAKE A CLICKING NOISE IT IS SILENDER 1 AND 3.
Incident date: Oct 29, 2015
WHEN AT SLOW SPEEDS WHEN PARKING AND TURNING HERE KIND OF GRINDING AND CAR NOT WANTING TO STOP, GENERALLY WHEN PULLING INTO OR OUT OF A PARKING SPOT, OR COMING TO ANY SLOW STOP. ALWAYS AT A LOW SPEED. SPOKE WITH DEALERSHIP SERVICE MANAGERS WHO HAVE NO KNOWLEDGE OF THIS PROBLEM, ALTHOUGH IT IS DOCUMENTED CLOSE TO 100 TIMES ON THIS AND OTHER WEB SITES: TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0F480A/... Read more
Incident date: Oct 27, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. WHILE DRIVING 25 MPH, THE VEHICLE STARTED TO SHAKE AND THE LIGHTS FLICKERED. THE CONTACT STARTED TO SMELL A FUEL ODOR AND NOTICED SMOKE UNDER THE HOOD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INJECTOR 8 CONTROL CIRCUIT SPILLED OIL INTO THE INJECTOR AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOT... Read more
Incident date: Nov 5, 2015
TOOK MY CAR IN FOR AN ALIGNMENT AND NEW TIRES (TIRES WERE SMOOTH ON THE OUTSIDE AFTER 24K MILES), AND WAS TOLD THE SERVICE COULD NOT BE PERFORMED AS ALL 4 RIMS WERE SEVERLY OUT OF ROUND. MY OPTION WAS TO REPLACE ALL FOUR RIMS, ABOUT $2300, OR HAVE AN AFTER MARKET COMPANY COME TO THE DEALERSHIP AND REPAIR ON SITE FOR $600.
Incident date: Sep 16, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT OBSERVED FUEL LEAKING FROM THE FRONT OF THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VALVE COVER GASKET FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APP... Read more
Incident date: Oct 26, 2015
PURCHASED CAR FROM DEALERSHIP IN OCT 2015. WHILE DRIVING, I BEGIN TO SMELL BURNING OIL AND NOTICED OIL LEAK UNDER VEHICLE ON LEFT SIDE. TOOK IT TO A MECHANIC TO SEE WHERE LEAK IS COMING FROM AND HE STATED THAT VALVE COVER GASKET IS LEAKING OIL OUT AS WELL AS OIL IS PRESENT IN THE SPARK PLUG RESERVOIRS. WILL HAVE TO GET GASKETS REPLACED BEFORE FURTHER DAMAGE IS CAUSED. THIS SEEMS TO BE A COMMON ... Read more
Incident date: Oct 10, 2015
THE PROBLEM STARTED WITH THE TIMING CHAIN, WHICH LED TO COIL ISSUES AND CATALYTIC CONVERTERS ISSUES WHICH LED TO LOW HEAD BEAMS CONSTANTLY BURNING OUT. EVERYTIME WORK IS DONE IT CAUSES A CHAIN REACTION TO OTHER PARTS IN THE CAR THAT REQUIRES MORE AND MORE MONEY. NOW THE ENGINE LIGHT IS STILL ON AND I AM TOLD THAT SINCE THE FIRST CATALYTIC CONVERTER WAS REPAIRED, THE SECOND ONE NOW NEEDS REPLACING... Read more
Incident date: Oct 10, 2015
THE PROBLEM STARTED WITH THE TIMING CHAIN, WHICH LED TO COIL ISSUES AND CATALYTIC CONVERTERS ISSUES WHICH LED TO LOW HEAD BEAMS CONSTANTLY BURNING OUT. EVERYTIME WORK IS DONE IT CAUSES A CHAIN REACTION TO OTHER PARTS IN THE CAR THAT REQUIRES MORE AND MORE MONEY. NOW THE ENGINE LIGHT IS STILL ON AND I AM TOLD THAT SINCE THE FIRST CATALYTIC CONVERTER WAS REPAIRED, THE SECOND ONE NOW NEEDS REPLACING... Read more
Incident date: Oct 10, 2015
THE PROBLEM STARTED WITH THE TIMING CHAIN, WHICH LED TO COIL ISSUES AND CATALYTIC CONVERTERS ISSUES WHICH LED TO LOW HEAD BEAMS CONSTANTLY BURNING OUT. EVERYTIME WORK IS DONE IT CAUSES A CHAIN REACTION TO OTHER PARTS IN THE CAR THAT REQUIRES MORE AND MORE MONEY. NOW THE ENGINE LIGHT IS STILL ON AND I AM TOLD THAT SINCE THE FIRST CATALYTIC CONVERTER WAS REPAIRED, THE SECOND ONE NOW NEEDS REPLACING... Read more