Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: Jun 30, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE. WHILE DRIVING AT 70 MPH, THE BRAKES AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Incident date: Jun 30, 2015
THE ENGINE FELL OUT THE ENGINE CRADDLE BROKE LOSE FROM THE FRAME IT RUSTED THROUGH THE REST OF THE CAR HAS NO RUST AND IS IN PERFECT CONDITION.THANK GOD I HAD JUST GOTTON OF THE HIGHWAY AND IT HAPPENED STPPED AT THE STOP SIGN.DO I HAVE ANY RECOURSE .
Incident date: Jun 9, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE AIR BAG SERVICE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVER SIDE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 111,811.
Incident date: Jun 1, 2015
THE KEY STICKS IN IGNITION. DIFFICULT TO GET THE "LOCKING SYSTEM" ?? TO RELEASE SO THE KEY WILL COME OUT. THIS HAS HAPPENED SEVERAL TIMES IN THE LAST 2 MONTHS. I HEARD ABOUT THIS WEBSITE TODAY ON THE RADIO. HOPE YOU CAN HELP ME.
Incident date: Jun 14, 2014
THE CAR SERGE'S ALL THE TIME, THE MOTOR SOUNDS LIKE A DIESEL WHEN YOU START IT FOR ABOUT 10 SECONDS THEN GOES AWAY. HAD THE OIL CHANGED AND DID EVERYTHING I AND THE MECHANICS COULD DO AND IT IS STILL THERE. THE KEY KEEPS GETTING STUCK AND HARD TO START. THIS CADILLAC SRX ONLY HAS 82K MILES AND THIS HAS BEEN GOING ON FOR OVER 25K MILES. GUESS I JUST NEVER NEED TO BY A CADILLAC AGAIN.
Incident date: Jun 24, 2015
MY CAR SHOWS TO REPAIR MY AIR BAG. READING ON THE RECALL FOR THE IGNITION RECALL IT CAN EFFECT THE AIR BAG. TWO WEEKS AGO I HAD THE KEY TAKEN CARE OF AND NOW ALL OF A SUDDEN THE AIR BAG SHOWS UP TO BE REPAIRED. I WILL BE GOING INTO THE DEALER TODAY TO SEE WHAT IS HAPPENING. I WAS TOLD ON THE PHONE IT COULD BE ANY WHERE FROM $300.00 TO THREE THOUSAND. HOW CRAZY IS THIS. LOOKING UP THE VIN NUMBER I ... Read more
Incident date: Jun 18, 2015
TL* THE CONTACT OWNED A 2008 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 70 MPH, A DEER JUMPED IN FRONT OF THE VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO THE DEER. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A BROKEN NOSE, FACIAL LACERATION, AND A CHIPPED TOOTH THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE... Read more
Crash
1 injured
Incident date: Jun 20, 2015
I TOOK MY WIFE TO GET A HAIR CUT ON SATURDAY JUN 20TH; WHEN SHE WAS DONE A COUPLE HOURS LATER WE RETURNED TO THE CAR AND NOTICE IT WAS FILLED WITH SMOKE. I DIDN'T SEE ANY FIRE BUT COULD SMELL SOMETHING WAS MELTING, I UNPLUGGED THE BATTERY FIGURING THAT IT MAY BE ELECTRICAL RELATED. I OPENED ALL THE DOORS TO LET THE SMOKE OUT ONCE THE SMOKED CLEARED I PLUGGED THE BATTERY BACK IN AND DROVE IT TO MUR... Read more
Fire
Incident date: Jun 20, 2015
I TOOK MY WIFE TO GET A HAIR CUT ON SATURDAY JUN 20TH; WHEN SHE WAS DONE A COUPLE HOURS LATER WE RETURNED TO THE CAR AND NOTICE IT WAS FILLED WITH SMOKE. I DIDN'T SEE ANY FIRE BUT COULD SMELL SOMETHING WAS MELTING, I UNPLUGGED THE BATTERY FIGURING THAT IT MAY BE ELECTRICAL RELATED. I OPENED ALL THE DOORS TO LET THE SMOKE OUT ONCE THE SMOKED CLEARED I PLUGGED THE BATTERY BACK IN AND DROVE IT TO MUR... Read more
Fire
Incident date: Jun 20, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING 45 MPH, THE ELECTRICAL SYSTEM FAILED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE ON THE FIRST ATTEMPT. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,400.
Incident date: Apr 28, 2014
TL* THE CONTACT OWNED A 2003 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT TURNED SHARPLY TO AVOID AN ANIMAL. THE ENGINE STALLED, BUT THE VEHICLE CONTINUED TO COAST AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY AND THE CONTACT WAS LAUNCHED THROUGH THE WINDSHIELD. THE CONTACT SUSTAINED LOWER BACK, NECK, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DEST... Read more
Crash
1 injured
Incident date: Apr 28, 2014
TL* THE CONTACT OWNED A 2003 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT TURNED SHARPLY TO AVOID AN ANIMAL. THE ENGINE STALLED, BUT THE VEHICLE CONTINUED TO COAST AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY AND THE CONTACT WAS LAUNCHED THROUGH THE WINDSHIELD. THE CONTACT SUSTAINED LOWER BACK, NECK, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DEST... Read more
Crash
1 injured
Incident date: Jun 11, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO OPEN. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 45 MPH, ALL THE WARNING INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED AT ONCE AND THE DOORS BEGAN LOCKING AND UNLOCKING. THE DEALER STATED THAT THE BATTERY CABLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Incident date: Jun 24, 2015
SERVICE ENGINE LIGHT CAME ON AT 93203 MILES. OBD CODE P0008 TIMING CHAIN PROBLEM. THERE'S A SPECIAL COVERAGE ADJUSTMENT (SCA) #11340C ON 2007-2009 CADILLAC CTS VEHICLES FOR THAT KNOWN PROBLEM. I'M AT THE CADILLAC DEALER AND MY SPECIFIC VIN DOESN'T FALL UNDER THAT SCA. I CALLED THE CADILLAC HQ AND THEY OPENED A CASE #71-1492554265 AND TOLD ME TO FILE A COMPLAINT WITH THE NHTSA. THE SCA IS 10YRS OR ... Read more
Incident date: Jun 23, 2015
TL* THE CONTACT OWNS 2006 CADILLAC STS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V542000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THEY WERE ALSO UNCERTAIN WHEN THE PARTS WOULD BECOME A... Read more
Incident date: Jun 23, 2015
TL* THE CONTACT OWNS 2006 CADILLAC STS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V542000 (FUEL SYSTEM, GASOLINE) AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND STATED THAT THEY WERE ALSO UNCERTAIN WHEN THE PARTS WOULD BECOME A... Read more
Incident date: Jun 2, 2015
WHILE VERY SLOWLY TURNING INTO A PARKING SPOT MY 2006 CADILLAC CTS ACTED AS THOUGH THE ABS WAS ENGAGING AND WOULD NOT STOP. I HAD TO MANUALLY PUT THE TRANSMISSION INTO PARK TO STOP. THIS HAS NOW HAPPENED 4 TIMES UNDER SIMILAR SCENARIOS. EACH TIME THIS HAPPENS 'SERVICE BRAKE ASSIST' APPEARS ON THE DRIVER DISPLAY AND THE T/C AND ABS LIGHTS COME ON. AFTER THE CAR HAS BEEN SHUT OFF AND THEN RESTARTED ... Read more
Incident date: Oct 10, 2014
AS PART OF STATE INSPECTION, TOLD DEALER THAT FRONT SEATS ARE NOT HEATING. TOLD BY DEALER THAT PROBLEM WAS "CONNECTOR TO CLIMATE CONTROL SEAT MODULE BURNED/SHORTED OUT MODULE" AND TO REPLACE CONNECTOR AND MODULE WOULD COST $1016. ASKED DEALER PERSONNEL IF A SAFETY ISSUE AND THEY SAID IT IS A ROUTINE/RECURRING PROBLEM WITH THESE COMPONENTS MELTING FROM THE HEAT BUT DON'T WORRY IT'S NOT A SAFETY IS... Read more
Incident date: Oct 10, 2014
AS PART OF STATE INSPECTION, TOLD DEALER THAT FRONT SEATS ARE NOT HEATING. TOLD BY DEALER THAT PROBLEM WAS "CONNECTOR TO CLIMATE CONTROL SEAT MODULE BURNED/SHORTED OUT MODULE" AND TO REPLACE CONNECTOR AND MODULE WOULD COST $1016. ASKED DEALER PERSONNEL IF A SAFETY ISSUE AND THEY SAID IT IS A ROUTINE/RECURRING PROBLEM WITH THESE COMPONENTS MELTING FROM THE HEAT BUT DON'T WORRY IT'S NOT A SAFETY IS... Read more
Incident date: Apr 20, 2014
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. WHILE DRIVING 30 MPH, THE BRAKE PEDAL EXTENDED TO THE FLOOR WHEN THE BRAKES WERE APPLIED. AS A RESULT, THE CONTACT REAR ENDED THE PRECEDING VEHICLE. THE AIR BAGS DEPLOYED. THE OTHER DRIVER WAS INJURED, BUT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS... Read more
Crash
1 injured
Incident date: Jun 17, 2015
I WAS IN A SEVERE CRASH AND SUFFERED A SEVERE CONCUSSION. MY RIBBON FLEW OFF MY HEAD WHEN I CAME TO, I DID LOSE CONSCIOUSNESS AND WOKE UP TO ON STAR TELLING ME MY VEHICLE WAS IN A CRASH. I HAVE SEVERE PAIN IN MY NECK SHOULDER, ABRASIONS TO THE LEFT SIDE OF MY BODY AND BRUISING. THE VEHICLE IS TOTALED BUT THE AIRBAG NEVER DEPLOYED AND IT SHOULD HAVE WITHOUT A DOUBT. THERE WAS SEVERE DAMAGE TO THE E... Read more
1 injured
Incident date: Jun 26, 2009
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
CADILLAC
ESCALADE EXT
(2002) — SERVICE BRAKES
Jun 19, 2015
Incident date: Jun 19, 2015
ANOTHER VEHICLE RAN STOP SIGN, I HAD TO STEP HARD ON BRAKE PEDAL TO AVOID AN ACCIDENT. SHORTLY AFTER I NOTICED THE BRAKE PEDAL GETTING CLOSER TO "BOTTOMING OUT" EACH TIME I APPLIED THE BRAKES. UPON ARRIVING HOME I FOUND, ON THE LEFT SIDE UNDERCARRIAGE BELOW THE BACK SEAT, FLUID DRIPPING AND APPROXIMATELY 24" OF THE FRAME AND UNDERCARRIAGE SATURATED WITH BRAKE FLUID. WHEN I CRAWLED UNDER THE VEHICL... Read more
Incident date: Apr 10, 2014
AT APPROXIMATELY 52,000 MILES CAR DEVELOPED A ROAR IN FRONT. I HAVE BEEN TOLD THAT THE FRONT WHEEL HUB ASSEMBLY NEEDS TO BE REPLACED. IF THIS WERE TO GO ON AND NOT BE REPLACED AN ACCIDENT COULD RESULT FROM WHEEL BEARING OVER HEATING OR BREAKING OFF AND CAUSING ACCIDENT.
Incident date: Jun 4, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 65 MPH, THE STABILITY CONTROL SYSTEM ENGAGED AND THE VEHICLE BEGUN TO FISHTAIL. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Incident date: Jun 18, 2015
MY AIRBAG LIGHT CAME ON TODAY. AFTER DOING RESEARCH I LEARNED THAT THERE IS A RECALL ON THE FRONT PASSENGER SEAT SENSOR WHICH MAY BE THE CAUSE OF THE PROBLEM. AM I RESPONSIBLE FOR THE REPAIRS ALTHOUGH THERE IS A RECALL ?
Incident date: Jun 10, 2014
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE SERVICE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT POSITION SENSOR A AND CRANKSHAFT POSITION SENSOR B NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FA... Read more
Incident date: Jun 10, 2014
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE SERVICE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT POSITION SENSOR A AND CRANKSHAFT POSITION SENSOR B NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FA... Read more
Incident date: Aug 24, 2014
STARTING TO BACK OUT OF DRIVEWAY AND WHEN APPLYING BRAKES THEY ARE STIFF AND BARELY WORKING AND REALLY HARD TO STOP CAR.
Incident date: Aug 24, 2014
STARTING TO BACK OUT OF DRIVEWAY AND WHEN APPLYING BRAKES THEY ARE STIFF AND BARELY WORKING AND REALLY HARD TO STOP CAR.
Incident date: May 18, 2015
I SEEN ANOTHER PERSON SAID THAT SHE HAD PROBLEMS WITH HER HEATED AND COOLING SEATS I'M HAVE THE SAME EXACT PROBLEM AND WANTED TO KNOW IF THERE ARE ALOT OF COMPLAINTS WHY IS NOT A RECALL?
Incident date: Apr 7, 2014
4/14 - CAR WAS SHUTTING OFF INTERMITTENTLY, PULLED OVER IN HOTEL PARKING LOT AND A GENTLEMEN CAME UP TO CAR TO TELL ME THAT IT WAS SMOKING, GOT OUT AND THERE WAS A FIRE AT THE REAR OF THE CAR. RAN INTO HOTEL AND GOT FIRE EXTINGUISHER TO PUT IT OUT, HAD TOWED TO REPAIR SHOP. THERE DETERMINED THAT THE TERMINAL ON THE TOP OF THE FUEL PUMP OVER HEATED AND MELTED A HOLE IN THE TOP OF THE PUMP, CAUSIN... Read more
Fire
Incident date: Apr 7, 2014
4/14 - CAR WAS SHUTTING OFF INTERMITTENTLY, PULLED OVER IN HOTEL PARKING LOT AND A GENTLEMEN CAME UP TO CAR TO TELL ME THAT IT WAS SMOKING, GOT OUT AND THERE WAS A FIRE AT THE REAR OF THE CAR. RAN INTO HOTEL AND GOT FIRE EXTINGUISHER TO PUT IT OUT, HAD TOWED TO REPAIR SHOP. THERE DETERMINED THAT THE TERMINAL ON THE TOP OF THE FUEL PUMP OVER HEATED AND MELTED A HOLE IN THE TOP OF THE PUMP, CAUSIN... Read more
Fire
Incident date: Apr 7, 2014
4/14 - CAR WAS SHUTTING OFF INTERMITTENTLY, PULLED OVER IN HOTEL PARKING LOT AND A GENTLEMEN CAME UP TO CAR TO TELL ME THAT IT WAS SMOKING, GOT OUT AND THERE WAS A FIRE AT THE REAR OF THE CAR. RAN INTO HOTEL AND GOT FIRE EXTINGUISHER TO PUT IT OUT, HAD TOWED TO REPAIR SHOP. THERE DETERMINED THAT THE TERMINAL ON THE TOP OF THE FUEL PUMP OVER HEATED AND MELTED A HOLE IN THE TOP OF THE PUMP, CAUSIN... Read more
Fire
Incident date: Jun 1, 2015
2011 CADILLAC DTS. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE RECALL. *SMD THE CONSUMER STATED HE DECIDED NOT TO COMPLY WITH THE RECALL, DUE TO THE FACT CHRYSLER IS NOT PROVIDING A PROPER SAFETY FIX. HOWEVER, HE DID REMOVE THE ADDITIONAL KEYS. *JB UPDATED 07/08/15.*JB
Incident date: Jun 18, 2014
I ORIGANALLY TOOK CAR IN FOR BAD EGINE IN WHICH POTAMKIN DEALER IN MANHATTAN REPLACED WITH A BRAND NEW ONE. THIS WAS IN JUNE OF 2014 AND I HAD TO TAKE IT BACK ABOUT 4 TO 5 DIFFERENT TIMES FOR ISSUES WITH THE ENGINE AND THAT CAUSE PROBLEMS TO THE TRANSMISSION. THERES TOO MUCH PROBLEMS WITH THIS CAR TO EVEN EXPLAIN IN DETAIL AND THE CAR HAS BEEN THERE OVER A YEAR IN AND OUT.
Incident date: Jun 18, 2014
I ORIGANALLY TOOK CAR IN FOR BAD EGINE IN WHICH POTAMKIN DEALER IN MANHATTAN REPLACED WITH A BRAND NEW ONE. THIS WAS IN JUNE OF 2014 AND I HAD TO TAKE IT BACK ABOUT 4 TO 5 DIFFERENT TIMES FOR ISSUES WITH THE ENGINE AND THAT CAUSE PROBLEMS TO THE TRANSMISSION. THERES TOO MUCH PROBLEMS WITH THIS CAR TO EVEN EXPLAIN IN DETAIL AND THE CAR HAS BEEN THERE OVER A YEAR IN AND OUT.
Incident date: Jun 18, 2014
I ORIGANALLY TOOK CAR IN FOR BAD EGINE IN WHICH POTAMKIN DEALER IN MANHATTAN REPLACED WITH A BRAND NEW ONE. THIS WAS IN JUNE OF 2014 AND I HAD TO TAKE IT BACK ABOUT 4 TO 5 DIFFERENT TIMES FOR ISSUES WITH THE ENGINE AND THAT CAUSE PROBLEMS TO THE TRANSMISSION. THERES TOO MUCH PROBLEMS WITH THIS CAR TO EVEN EXPLAIN IN DETAIL AND THE CAR HAS BEEN THERE OVER A YEAR IN AND OUT.
Incident date: Jun 10, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. IMMEDIATELY AFTER THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Incident date: Jun 6, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. WHILE DRIVING 10 MPH, THE VEHICLE EXPERIENCED A LOSS OF POWER. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO BE RESTARTED AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED UNDER AN UNKNOWN RECALL; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 167,000.... Read more
Incident date: Jun 5, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DRIVING AT 10 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR AXLE PINION SEAL NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT'S VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V571000 (SUSPENSION). WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STRUCK A BUMP IN THE ROAD AND VEERED TO THE LEFT WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE REAR PASSENGER SIDE WHE... Read more
Incident date: Jun 2, 2015
VEHICLE LOCKS ITSELF. "CHECKED" THREE TIMES PREVIOUSLY, NOTHING FOUND. THEN BACK PASSENGER SIDE LOCK FAULTY & REPLACED. ON 6/2/15 I TOOK MY CAT TO THE VET, REMOVED THE KEYS FROM THE IGNITION, DID NOT LOCK THE DOOR, PLACED THE KEYS ON THE CAT CARRIER, CLOSED THE DRIVER'S DOOR, WALKED AROUND TO PASSENGER SIDE TO GET THE CAT. BEFORE I COULD OPEN PASSENGER DOOR, CAR LOCKED ITSELF. WITNESSES 6-8 ... Read more
Incident date: Jun 2, 2015
VEHICLE LOCKS ITSELF. "CHECKED" THREE TIMES PREVIOUSLY, NOTHING FOUND. THEN BACK PASSENGER SIDE LOCK FAULTY & REPLACED. ON 6/2/15 I TOOK MY CAT TO THE VET, REMOVED THE KEYS FROM THE IGNITION, DID NOT LOCK THE DOOR, PLACED THE KEYS ON THE CAT CARRIER, CLOSED THE DRIVER'S DOOR, WALKED AROUND TO PASSENGER SIDE TO GET THE CAT. BEFORE I COULD OPEN PASSENGER DOOR, CAR LOCKED ITSELF. WITNESSES 6-8 ... Read more
Incident date: May 4, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC ESCALADE. WHEN DRIVING AT ANY SPEED, THE VEHICLE WOULD EXHIBIT AN ABNORMAL TAPPING SOUND WHICH WOULD BECOME LOUDER AS THE SPEED WAS INCREASED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PISTON WAS CRACKED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 106,000.
CADILLAC
ESCALADE EXT
(2010) — ELECTRICAL SYSTEM
Jun 10, 2015
Incident date: Jun 9, 2015
WHILE DRIVING, ELECTRICAL SYSTEM BEGINS TO SHUT OFF AND ON, CAUSING TRANSMISSION TO FAIL, DASH BOARD FLUCTUATION, RADIO AND GPS RESET, POWER LOCKS TO OPEN AND CLOSE, ECT. WHILE OCCURRING, VEHICLE IS UNABLE TO ACCELERATE AND JERKS BASED ON TRANSMISSION ENGAGING AND DISENGAGING CONTINUOUSLY.
CADILLAC
ESCALADE EXT
(2010) — POWER TRAIN
Jun 10, 2015
Incident date: Jun 9, 2015
WHILE DRIVING, ELECTRICAL SYSTEM BEGINS TO SHUT OFF AND ON, CAUSING TRANSMISSION TO FAIL, DASH BOARD FLUCTUATION, RADIO AND GPS RESET, POWER LOCKS TO OPEN AND CLOSE, ECT. WHILE OCCURRING, VEHICLE IS UNABLE TO ACCELERATE AND JERKS BASED ON TRANSMISSION ENGAGING AND DISENGAGING CONTINUOUSLY.
CADILLAC
ESCALADE EXT
(2010) — VEHICLE SPEED CONTROL
Jun 10, 2015
Incident date: Jun 9, 2015
WHILE DRIVING, ELECTRICAL SYSTEM BEGINS TO SHUT OFF AND ON, CAUSING TRANSMISSION TO FAIL, DASH BOARD FLUCTUATION, RADIO AND GPS RESET, POWER LOCKS TO OPEN AND CLOSE, ECT. WHILE OCCURRING, VEHICLE IS UNABLE TO ACCELERATE AND JERKS BASED ON TRANSMISSION ENGAGING AND DISENGAGING CONTINUOUSLY.
Incident date: May 19, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE STEERING WHEEL STARTED TO SHAKE. THE CONTACT MENTIONED THAT THERE WAS A CLICKING SOUND EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THERE WAS A LEAK IN THE FRONT OF THE VEHICLE ... Read more