Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: Mar 24, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 20 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE FRONT DRIVER SIDE SHOULDER SEAT BELT RETRACTOR FAILED TO FUNCTION AND THE WEBBING WOULD NOT RELEASE PROPERLY. AS A RESULT, THE DRIVER STRUCK THE STEERING WHEEL WITH FORCE. THE CONTACT SUFFERED FROM BACK AND SHOULDER INJURIES THAT REQUIRED MEDICAL AT... Read more
Crash
1 injured
Incident date: Mar 1, 2013
WE HAVE BEEN RECEIVING THE CARD TELLING US WE HAVE ACTIVE RECALLS ON OUR VEHICLE OF THE FOLLOWING: 13053 DRIVER SHIFT CONTROL FEATURE MAY DISENGAGE; 13116 LOOSENING OF THE WHEEL NUTS; 14132 LAG IN ACCELERATION & 14457 REAR TOE LINK ADJUSTER LOCK NUT TORQUE. WE HAVE TAKEN THE VEHICLE TO SAM SWOPE CADILLAC IN LOUISVILLE KY & CHAMPION CHEVROLET IN LAGRANGE KY & BOTH REFUSE TO PERFORM THE RECALL WORK... Read more
Incident date: Jan 12, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING AT 60 MPH, THE KEY CAME OUT THE IGNITION. THE DEALER PERFORMED A REPAIR, BUT IT DID NOT RESOLVE THE ISSUE WITH THE IGNITION AND THE AIR BAG WARNING LIGHT BEGAN ILLUMINATING SINCE THE REPAIR. THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE MA... Read more
Incident date: Jan 12, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING AT 60 MPH, THE KEY CAME OUT THE IGNITION. THE DEALER PERFORMED A REPAIR, BUT IT DID NOT RESOLVE THE ISSUE WITH THE IGNITION AND THE AIR BAG WARNING LIGHT BEGAN ILLUMINATING SINCE THE REPAIR. THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE MA... Read more
Incident date: Jan 12, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING AT 60 MPH, THE KEY CAME OUT THE IGNITION. THE DEALER PERFORMED A REPAIR, BUT IT DID NOT RESOLVE THE ISSUE WITH THE IGNITION AND THE AIR BAG WARNING LIGHT BEGAN ILLUMINATING SINCE THE REPAIR. THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE MA... Read more
Incident date: Jul 13, 2015
WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (VERA CADILLAC IN PEMBROKE PINES) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITION. WHEN PRESSED THE SERVICE MANGER ADMITTED IT IS NORMAL BUT ON THE EXTREME SIDE BUT REFUSES TO REMEDY THE SITUATION. I BELIEVE THE CAR IS UNSAFE AND SHOULD BE REPAI... Read more
Incident date: Jul 16, 2015
WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (VERA CADILLAC IN PEMBROKE PINES) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITION. WHEN PRESSED THE SERVICE MANGER ADMITTED IT IS NORMAL BUT ON THE EXTREME SIDE BUT REFUSES TO REMEDY THE SITUATION. I BELIEVE THE CAR IS UNSAFE AND SHOULD BE REPAI... Read more
Incident date: Jul 11, 2015
I WAS DRIVING INTO A DRUGSTORE PARKING LOT AND AS I APPLIED THE BRAKES THE CAR SPED UP INSTEAD OF STOPPING, THE MORE I APPLIED THE BRAKES THE FASTER THE CAR WENT...IT APPEARS THAT THE SPEED WENT FROM ABOUT 10 MPH TO ABOUT 40 MPH AND AS A RESULT OF THIS, MY CAR SPED UP AND WENT ACROSS A BUSY INTERSECTION AND INTO ANOTHER DRUGSTORE PARKING LOT. HAD IT NOT BEEN FOR THE PILLARS IN FROM OF THE SECO... Read more
Crash
2 injured
Incident date: Jul 21, 2015
SINCE MAY 2015, GOING DOWN THE ROAD THE AIR BAG LIGHT COMES ON, THEN AGAIN IN JUNE 2015 GOING DOWN THE ROAD THE LIGHT COMES ON AGAIN AND STAYS ON. ONCE AGAIN , IN JULY LIGHTS COMES BACK ON AND STAYS ON HAS NOT GONE OUT AS OF 21 JULY 2015.. WE BROUGHT THE CAR IN 2014 WITH ONLY 19,000 MILES, THE CAR NOW ONLY HAS 32,500 ODD MILES ON IT. WE NEED TO KNOW IF IT HAS A RECALL , DO NOT FEEL SAFE DRIVING ... Read more
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 1997 CADILLAC ELDORADO. WHILE DRIVING VARIOUS SPEEDS, THE ANTI BRAKING SYSTEM AUTOMATICALLY ENGAGED WITHOUT WARNING. THE CONTACT NOTICED A FUEL ODOR WHEN SHE TURNED THE IGNITION SWITCH INTO THE RUN POSITION. THE CONTACT WAS UNABLE TO TURN THE IGNITION SWITCH INTO THE RUN POSITION INTERMITTENTLY AND HEARD AN ABNORMAL NOISE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUF... Read more
Incident date: Jan 1, 2015
TL* THE CONTACT OWNS A 1997 CADILLAC ELDORADO. WHILE DRIVING VARIOUS SPEEDS, THE ANTI BRAKING SYSTEM AUTOMATICALLY ENGAGED WITHOUT WARNING. THE CONTACT NOTICED A FUEL ODOR WHEN SHE TURNED THE IGNITION SWITCH INTO THE RUN POSITION. THE CONTACT WAS UNABLE TO TURN THE IGNITION SWITCH INTO THE RUN POSITION INTERMITTENTLY AND HEARD AN ABNORMAL NOISE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUF... Read more
Incident date: Sep 15, 2010
I PURCHASED THE CAR NEW, BUT THE FRONT SUSPENSION HAS BEEN A PROBLEM FROM THE BEGINNING. SQUEAKS, RATTLES, VIBRATIONS AND THUMPING PREVAILED FROM THE BEGINNING THE DEALER REPLACED A STRUT AFTER 10K, THEN STEERING AND THEN BUSHINGS. HOWEVER, ALL THE SYMPTOMS ABOVE REMAINED. AT LOWER SPEEDS, THE VIBRATIONS WORSENED, AS DID THE MOANING, THE RATTLING, ETCETERA. OTHERWISE, THE CAR AS A WHOLE HAS B... Read more
Incident date: Jul 14, 2015
MY SON WAS DRIVING DOWN THE ROAD AT 35 MILES AND HOUR AND THE ENGINE DROPPED OUT OF THE CAR. UPON INSPECTION OF THE CAR AFTERWARDS, IT APPEARS THAT THE RUBBER BUSHINGS ON FOUR BOLTS FOR THE ENGINE MOUNTS HAD DISINTEGRATED / DRY ROTTED AND THE BOLTS THAT WERE HOLDING THE ENGINE INTO CAR WERE SEVERLY RUSTED WHICH RESULTED IN LETTING THE ENGINE DROP OUT OF THE CAR. THE CAR HAD JUST PASSED INSPECTIO... Read more
Incident date: Jul 14, 2015
MY SON WAS DRIVING DOWN THE ROAD AT 35 MILES AND HOUR AND THE ENGINE DROPPED OUT OF THE CAR. UPON INSPECTION OF THE CAR AFTERWARDS, IT APPEARS THAT THE RUBBER BUSHINGS ON FOUR BOLTS FOR THE ENGINE MOUNTS HAD DISINTEGRATED / DRY ROTTED AND THE BOLTS THAT WERE HOLDING THE ENGINE INTO CAR WERE SEVERLY RUSTED WHICH RESULTED IN LETTING THE ENGINE DROP OUT OF THE CAR. THE CAR HAD JUST PASSED INSPECTIO... Read more
Incident date: Jun 17, 2015
TL* THE CONTACT OWNS A 2015 CADILLAC CTS. THE CONTACT STATED THAT VARIOUS WARNING LIGHTS ILLUMINATED AND THE VEHICLE ACCELERATED FROM 35 TO 45 MPH INDEPENDENTLY. THE CONTACT STATED THAT THE PERIOD OF ACCELERATION BRIEFLY OCCURRED THEN THE VEHICLE RESUMED OPERATING NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUSES FAILED IN THE TRANSMISSION (TCN). THE VEHICLE WAS R... Read more
Incident date: Jun 17, 2015
TL* THE CONTACT OWNS A 2015 CADILLAC CTS. THE CONTACT STATED THAT VARIOUS WARNING LIGHTS ILLUMINATED AND THE VEHICLE ACCELERATED FROM 35 TO 45 MPH INDEPENDENTLY. THE CONTACT STATED THAT THE PERIOD OF ACCELERATION BRIEFLY OCCURRED THEN THE VEHICLE RESUMED OPERATING NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUSES FAILED IN THE TRANSMISSION (TCN). THE VEHICLE WAS R... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LIFTGATE INTERMITTENTLY DROPPED DOWN AND TRIED TO CLOSE CONSTANTLY WHILE THE CONTACT WAS PARTIALLY INSIDE THE HATCH AREA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, AND HEAD THAT DID NOT REQUIRE MEDICAL ATTENTION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FA... Read more
1 injured
Incident date: Jul 1, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT AFTER OPENING THE REAR POWER LIFTGATE DOOR, THE DOOR ERRONEOUSLY CLOSED WHILE THE CONTACT WAS PARTIALLY INSIDE THE HATCH AREA. THE CONTACT WAS TEMPORARILY ENTRAPPED AND HAD DIFFICULTY EXITING FROM THE POWERED DOOR. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIE... Read more
Incident date: Jun 27, 2015
TL* THE CONTACT OWNED A 2003 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 30 MPH AND APPROACHING A STOP LIGHT, THE BRAKE PEDAL WAS APPLIED, BUT THE CONTACT'S FOOT SLIPPED. AS A RESULT, THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE PASSENGER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. A POLICE REPORT WAS FILED.... Read more
Crash
2 injured
Incident date: May 15, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. THE CONTACT STATED THAT THE REAR LIFTGATE BECAME INOPERABLE AND CLOSED INDEPENDENTLY WITHOUT WARNING. THE CONTACT SUSTAINED A HEAD INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE). TH... Read more
1 injured
Incident date: Jul 1, 2009
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 50 MPH AND ATTEMPTING TO DECELERATE, THE BRAKE PEDAL WAS ENGAGED AND FAILED TO SLOW THE VEHICLE DOWN. THE CONTACT STATED THAT THE PEDAL SANK TO TO THE FLOORBOARD. THE VEHICLE INDEPENDENTLY ACCELERATED FROM 50 MPH TO 70 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THERE WAS NOTHING W... Read more
Incident date: Jul 1, 2009
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 50 MPH AND ATTEMPTING TO DECELERATE, THE BRAKE PEDAL WAS ENGAGED AND FAILED TO SLOW THE VEHICLE DOWN. THE CONTACT STATED THAT THE PEDAL SANK TO TO THE FLOORBOARD. THE VEHICLE INDEPENDENTLY ACCELERATED FROM 50 MPH TO 70 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THERE WAS NOTHING W... Read more
Incident date: Jul 10, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Jul 14, 2015
RIMS ARE POOR DESIGN . ALL RIMS ARE BENT WITH NORMAL DRIVINGS
Incident date: Jul 12, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE THE DRIVING 50 MPH, THE POWER STEERING LIGHT ILLUMINATED AND PREVENTED THE DRIVER FROM TURNING THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 11,100.
Incident date: May 29, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING AT 60 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 76,663.
Incident date: Feb 27, 2015
I PURCHASED A NEW 2014 CADILLAC SRX. AFTER LESS THAN TWO YEARS AND 24,728 MILES THE DEALER TELLS ME MY TIRES ARE WORN OUT. I QUESTION THE DEALER BECAUSE I HAVE MAINTAINED THE TIRES IN ACCORDANCE WITH GM AND CADILLAC GUIDELINES. I DID NOT UNDERSTAND WHY A 40K VEHICLE WOULD HAVE SOLD NEW WOULD REQUIRE NEW TIRES WHEN LESS THAN TWO YEARS OLD. THE QUALITY OF THE TIRES BEEN SOLD ON NEW VEHICLES N... Read more
Incident date: Jul 8, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE STARTING THE VEHICLE, THE FRONT PASSENGER SIDE AIR BAG OFF INDICATOR ILLUMINATED CONTINUOUSLY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Incident date: May 8, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Incident date: Jun 12, 2015
ONGOING ISSUES WITH THE VEHICLE TRANSMISSION AND SPEEDOMETER SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS RETURNED TO LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC) REFERENCE INVOICE # [XXX] MORE THAT FIVE (5) TIMES FOR THE SAME ISSUES. ISSUES RANGE FROM: DUE TO INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READ THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APP... Read more
Incident date: Jun 12, 2015
ONGOING ISSUES WITH THE VEHICLE TRANSMISSION AND SPEEDOMETER SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS RETURNED TO LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC) REFERENCE INVOICE # [XXX] MORE THAT FIVE (5) TIMES FOR THE SAME ISSUES. ISSUES RANGE FROM: DUE TO INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READ THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APP... Read more
Incident date: Jun 12, 2015
ONGOING ISSUES WITH THE VEHICLE TRANSMISSION AND SPEEDOMETER SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS RETURNED TO LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC) REFERENCE INVOICE # [XXX] MORE THAT FIVE (5) TIMES FOR THE SAME ISSUES. ISSUES RANGE FROM: DUE TO INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READ THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APP... Read more
Incident date: Jan 1, 2007
I BOUGHT THE CAR NEW, I HAVE HAD A LOUD BANG IN THE REAR END WHEN THE AUTOMATIC TRANSMISSION CHANGES GEARS. I HAVE BEEN INTO THE DEALER NUMEROUS TIMES WITH THE SAME COMPLAINT BUT THEY NEVER CORRECTED IT OR EVEN EXPLAINED IT. THERE WAS A RECALL ON THE PINION SEAL THAT THEY DID REPLACE BUT IT DID NOT HELP THE BANG IN THE REAR END. RECENTLY, I HAVE BEEN TOLD IT IS A PROBLEM WITH THE DIFFERENTIAL ... Read more
CADILLAC
ESCALADE ESV
(2007) — ELECTRICAL SYSTEM
Jul 7, 2015
Incident date: Jul 14, 2012
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. WHILE DRIVING 30 MPH, UNKNOWN WARNING LIGHTS ILLUMINATED. IN ADDITION, WHEN CHANGING GEARS, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.
CADILLAC
ESCALADE ESV
(2007) — POWER TRAIN
Jul 7, 2015
Incident date: Jul 14, 2012
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. WHILE DRIVING 30 MPH, UNKNOWN WARNING LIGHTS ILLUMINATED. IN ADDITION, WHEN CHANGING GEARS, THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 102,000.
Incident date: May 27, 2015
MAY '15 NOTICED SMALL PINK PUDDLE OF FLUID ON THE GARAGE FLOOR UNDER FRONT PASSENGER SIDE. NEW SET OF BRAKES PUT ON IN JAN '15 SO DROVE TO MY MECHANIC. WHEN I DID A HARD LEFT INTO THE PARKING SPOT AT 2-5 MPH THE CAR BRAKE PEDAL SHUTTERED, WENT TO THE FLOOR AND I WAS BARELY ABLE TO STOP. MECHANIC HAD IT FOR 3 HRS TRYING TO FIGURE OUT THE PROBLEM/TEST DRIVING IT MANY TIMES. THEY COULD NOT FIND A... Read more
Incident date: Jun 1, 2015
CAR WAS BUCKING . ANALYSIS FOUND BROKEN MOTOR MOUNT
Incident date: Jun 1, 2015
CAR WAS BUCKING . ANALYSIS FOUND BROKEN MOTOR MOUNT
Incident date: Jul 5, 2015
WHILE DRIVING DOWN THE STREET IN MY CADILLAC STS A (SERVICE ELECTRIC SYSTEM) WARNING FLASHED ON MY DASH. A FEW MOMENTS LATER EVERYTHING ELECTRIC IN MY CAR STARTED TO SHUT DOWN. THE RADIO, POWER STEERING, LIGHTS, AND FINALLY THE ENGINE. I CRUISED TO THE SIDE OF THE ROAD AND PUT THE CAR IN NEUTRAL AND ENGAGED THE EMERGENCY BRAKES. *TR
Incident date: Jun 17, 2015
THE DRIVER'S SEAT BELT IS VERY DIFFICULT TO DISENGAGE. TAKES SEVERAL TRIES AND PUSHING FRONT AND BACK OF THE RELEASE LEVER. UPDATE 9/15/15*CW THE CONSUMER STATED THE ISSUE WAS RESOLVED. UPDATED 10/15/15*JB
Incident date: Jun 22, 2015
HIT HEAD ON BY TRUCK GOING APPROX. 45 MPH THAT SWERVED INTO MY CENTER TURN LANE. FRONT END DEMOLISHED - CAR WAS TOTALED - BUT AIR BAGS DID NOT DEPLOY. SEAT BELT DID NOT LOCK ON IMPACT. SIDE OF MY HEAD HIT DRIVER'S WINDOW OR FRAME - WAS CATAPULTED FORWARD AND CAUGHT IN SEAT BELT WHEN IT PULLED OUT ALL THE WAY, RESULTING IN HORRIFIC AND PAINFUL CHEST, ABDOMEN AND LEFT LEG INJURIES (SOFT TISSUE).
Crash
1 injured
Incident date: Jun 22, 2015
HIT HEAD ON BY TRUCK GOING APPROX. 45 MPH THAT SWERVED INTO MY CENTER TURN LANE. FRONT END DEMOLISHED - CAR WAS TOTALED - BUT AIR BAGS DID NOT DEPLOY. SEAT BELT DID NOT LOCK ON IMPACT. SIDE OF MY HEAD HIT DRIVER'S WINDOW OR FRAME - WAS CATAPULTED FORWARD AND CAUGHT IN SEAT BELT WHEN IT PULLED OUT ALL THE WAY, RESULTING IN HORRIFIC AND PAINFUL CHEST, ABDOMEN AND LEFT LEG INJURIES (SOFT TISSUE).
Crash
1 injured
CADILLAC
ESCALADE EXT
(2002) — SERVICE BRAKES
Jul 6, 2015
Incident date: Sep 19, 2013
SLOWING DOWN FOR A RED LIGHT, HAD MY FOOT ON THE BRAKE PEDAL. AS THE TRUCK SLOWED DOWN THE ABS SYSTEM TOOK OVER, CAUSING THE BRAKE PEDAL TO "PULSATE". I DIDNT THINK THE TRUCK WOULD STOP SO I SWERVED TO THE RIGHT IN ORDER TO MISS THE VEHICLE IN FRONT OF ME THAT HAD ALREADY STOPPED. LUCKILY MY TRUCK STOPPED, BUT IT WAS RATHER SCARY. IT HAS HAPPENED TO MY WIFE AND DAUGHTER ALSO. THERE WAS A RECALL IS... Read more
Incident date: Jun 29, 2015
MY SEAT BELT ON THE DRIVER SIDE WILL NOT LATCH. THE TONGUE WILL NOT INSERT INTO THE BUCKLE. I REPORTED THE PROBLEM TO GM/ CADILLAC AND WAS TOLD TO VISIT THE LOCAL DEALER. THE REPRESENTATIVE OF THE DEALER IN ZANESVILLE, OHIO TOLD ME THE SEAT BELT BUCKLE WAS NO LONGER AVAILABLE. SINCE I NEVER USE THE MIDDLE BACK SEAT AND IT HAS THE IDENTICAL BUCKLE, MY SUGGESTION WAS TO REMOVE THE SEAT BELT FOR ... Read more
Incident date: Jul 2, 2015
TIMING BELT AND ASSOCIATED ITEMS IN ENGINE HAVE FAILED AT 108000 MILES.
Incident date: Jul 2, 2015
TIMING BELT AND ASSOCIATED ITEMS IN ENGINE HAVE FAILED AT 108000 MILES.
Incident date: Jun 25, 2015
TL* THE CONTACT OWNS A 1998 CADILLAC DEVILLE. THE CONTACT STATED THAT FUEL FUMES EMITTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE TECHNICIAN INSPECTED THE VEHICLE AND FOUND TWO PIN SIZE HOLE ON THE PLASTIC FUEL LINE. AS A RESULT, THE FUEL LINES WOULD NEED TO BE REPLACED WITH METAL LINES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE... Read more
Incident date: Jun 24, 2015
THE AIRBAG WARNING INDICATOR DASH & RADIO APPEARED 6/24/2015. I TOOK THE VEHICLE TO THE SERVICE DEPARTMENT AT BAYVIEW CADILLAC, FT. LAUDERDALE. FL ON 6/27/2015. I WAS ADVISED THAT PROBLEM WAS THAT AIRBAG SENSOR IN PASSENGER SET NEEDED TO BE REPLACED AT PRICE OF $800. FURTHER THAT THE PROBLEM WAS THAT THE AIR BAG SENSOR, WHICH THE SERVICE TECH DESCRIBED AS "PILLOW LIKE," PROBABLY HAD A KINK IN I... Read more
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT DISCOVERED FLUID LEAKING UNDER THE VEHICLE AND A BANGING NOISE WAS PRESENT WHEN DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DIFFERENTIAL BOLTS WERE WORN AND A GASKET HAD RUPTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDE... Read more
Incident date: Jun 30, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE. WHILE DRIVING AT 70 MPH, THE BRAKES AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.