Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Dec 1, 2015
60,000 MILES, BOTH THE FRONT HEADLAMP UNIT SEALS ARE LEAKING WATER CAUSING THE FRONT LIGHTS TO DIM AND BURN OUT. NUMEROUS COMPLAINTS ON CADILLAC.COM FORUM SITE. THE COST IS 1200 DOLLARS PER UNIT TO REPAIR. THEY ADVISE NOT A WARRANTY ISSUE AND CADI KNEW THE SEALS DISINTEGRATE CAUSING A VERY COSTLY REPAIR AND A DANGEROUS SITUATION!
Incident date: Jan 12, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT A PUDDLE OF OIL WAS FOUND UNDER THE ENGINE AREA. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OIL PAN GASKET WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Incident date: Jan 16, 2013
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE THE VEHICLE WAS PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER PRESENCE SENSOR AND SEAT BELT RETENTIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS); HO... Read more
Incident date: Jan 16, 2013
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE THE VEHICLE WAS PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER PRESENCE SENSOR AND SEAT BELT RETENTIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS); HO... Read more
Incident date: Jan 15, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THERE WAS AN OIL LEAK COMING FROM THE ENGINE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO BE REPAIRED AND WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 110,000.
Incident date: Mar 17, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT NOTICED A LARGE AMOUNT OF ENGINE OIL LEAKED ONTO THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED THE VALVE COVER. THE FAILURE PERSISTED AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO TWO OTHER INDEPENDENT MECHANICS THAT CONFIRMED THE OIL PAN GASKET WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, TH... Read more
Incident date: Jan 10, 2016
THE SRX 2010 WAS PARKED OUT SIDE DURING A LIGHT RAIN SHOWER. THE DRIVERS SIDE HEADLIGHT ACCUMULATED MOISTURE, AND WHEN THE LIGHTS CAME ON AUTOMATICALLY IT COMPLETELY STOPPED WORKING AND A WARNING SIGN TO CHECK HEADLIGHT APPEARED ON THE DASH.
CADILLAC
ESCALADE ESV
(2007) - ELECTRONIC STABILITY CONTROL (ESC)
Jan 11, 2016
Incident date: Jul 27, 2015
CHECK ENGINE , SERVICE TRACTION CONTROL, STABLILINK AND LOW OIL PRESSURE LIGHTS KEEP COMING ON. DEALER HAS HAD THE TRUCK TRYING TO CORRECT (OR CHASE)THE PROBLEM. THEY STILL ARE COMING ON. DEALER SAYS IT MAYBE THE MOTOR
CADILLAC
ESCALADE ESV
(2007) - ENGINE
Jan 11, 2016
Incident date: Jul 27, 2015
CHECK ENGINE , SERVICE TRACTION CONTROL, STABLILINK AND LOW OIL PRESSURE LIGHTS KEEP COMING ON. DEALER HAS HAD THE TRUCK TRYING TO CORRECT (OR CHASE)THE PROBLEM. THEY STILL ARE COMING ON. DEALER SAYS IT MAYBE THE MOTOR
Incident date: Jan 2, 2016
SIMILAR TO MY 2014 CHEVROLET VOLT, THE STEERING COLUMN STICKS ON HIGHWAYS AT HIGH SPEEDS, IT FEELS LIKE IT CATCHES ON SOMETHING, WHEN TURNING THE WHEEL TO THE RIGHT. BEHAVIOR SEEMS TO HAPPEN WHEN STEERING WHEEL IS STRAIGHT FOR A TIME, THEN WHEN TURNING THE WHEEL, IT CATCHES. THERE WAS A RECALL FOR THAT EXACT BEHAVIOR IN MY VOLT, WHICH WAS CORRECTED WITH RECALL.
Incident date: Jan 15, 2013
SOMETIMES WHEN ACCELERATING IT BOGS DOWN. DANGEROUS WHEN YOU NEED PULL OUT IN TRAFFIC. TOOK IT TO DEALERSHIP AT LEAST 5 TIMES. THEY CHECKED CODES. NEVER COULD GET IT TO REPEAT AT DEALERSHIPS.
Incident date: Jan 6, 2016
BRAKES FEEL SPONGY, SOMETIMES THEY GO ALMOST TO FLOOR BOFORE SLOWING DOWN. HAS BEEN DANGEROUS. REPAIR CENTER CAN'T FIND ANYTHING WRONG.
Incident date: Dec 30, 2015
I THINK THAT SOMETHING IS VERY WRONG WITH MY FRONT STEERING, I CAN'T KEEP IT GOING STRAIGHT ON THE ROAD. IT KEEPS DARTING TO THE LEFT AND TO THE RIGHT.I HAVE HAD IT ALIGNED TWO TIMES IN THE LAST MONTH. I THINK THAT CADILLAC SHOULD DO SOMETHING ABOUT THIS PROBLEM BEFORE SOMEONE GETS HURT OR KILLED.
Incident date: Jan 1, 2014
HEADLIGHT SEAL FAILS CAUSING MOISTURE INSIDE LAMP FIXTURES TO BUILD UP AND EVENTUALLY CAUSE AN ELECTRICAL SHORT IN THE VEHICLE. MOISTURE IN THE LAMP FIXTURES ALSO IMPAIRS VISIBILITY AT NIGHT AND DUSK CONDITIONS.
Incident date: Nov 8, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 55 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE WITHOUT WARNING. AS THE FAILURE PROGRESSED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED WEEKS LATER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MISFIRED, BUT A REPAIR COULD NOT BE PERFORMED UNTIL THE ENGINE WAS INSPECTED. THE MANUFACTURER WAS... Read more
Incident date: Mar 8, 2015
MY DASHBOARD IS CRACKING ON BOTH ENDS AND THE STABILITY CONTROL HAS GONE OUT TWICE.
Incident date: Mar 8, 2015
MY DASHBOARD IS CRACKING ON BOTH ENDS AND THE STABILITY CONTROL HAS GONE OUT TWICE.
Incident date: Jan 3, 2016
TL* THE CONTACT OWNS A 2000 CADILLAC ELDORADO. WHILE MAKING A RIGHT TURN AT 5 MPH, THE CONTACT FELT A BURNING SENSATION ON HIS RIGHT FOOT AND NOTICED THAT AN UNKNOWN HOT LIQUID WAS LEAKING ONTO THE ACCELERATOR AND BRAKE PEDALS. THE CONTACT WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD AND, IN THE PROCESS, SUSTAINED SERIOUS INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DR... Read more
1 injured
Incident date: Nov 4, 2015
ENGINE NOISE AND VIBRATION ON COLD START. VERY LOUD GRINDING NOISE COMING FROM ENGINE. HAD IT LOOKED AT 2 TIMES. DEALER SERVICE MANGER JIMMIE STATES ITS NORMAL. THEY ALL MAKE THAT NOISE. I AM 54 YEARS OLD OWNED MORE THAN 15 CARS IN MY LIFE . THIS IS NOT NORMAL. THEY DO NOT WANT TO FIX IT.
Incident date: Dec 19, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC SRX EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE: 235/55/R20. THE TIRES WERE MANUFACTURED ON APRIL 15, 2013. THE CONTACT STATED THAT THE TIRES HAD TREAD SEPARATION. THE CONTACT ALSO STATED THAT THE TREAD WAS SEPARATING IN CHUNKS. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE TIRES INSPECTED. THE CONTACT WAS INFORMED THAT ALL FOUR TIRES NEEDED TO BE REPLAC... Read more
Incident date: Nov 22, 2015
BUFFETING SOUND AND EAR PRESSURE LIKE THE REAR WINDOWS ARE DOWN, BUT OCCURS ALL THE TIME AT FREEWAY SPEED WITH ALL WINDOWS UP. BOOMING SOUND AT SLOW SPEED. CAN FEEL STRANGE EAR PRESSURE LIKE THE STEREO SUBWOOFER IS PLAYING OVER MOST SMALL ROAD IMPERFECTIONS. THE WHOLE BODY "BOOMS" EXHAUST DROANING SOUND AND EAR PRESSURE. WHEN SUV SWITCHES INTO V4 MODE EXHAUST CREATES A DROANING BACK PRESSURE S... Read more
Incident date: Jan 3, 2016
WHILE DRIVING ON HIGHWAY, CHECK LEFT LOW BEAM HEADLIGHT WARNING. THEN CHECK RIGHT LOW BEAM WARNING CAME ON. NOW BOTH LEFT AND RIGHT LOW & HIGH BEAMS ARE OUT. THERE IS CONDENSATION IN THE DRIVER SIDE LENS. THIS SEEMS TO BE A DEFECT IN THE LENS DESIGN AND THERE SHOULD BE A GM RECALL.
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT STATED THAT WHILE REMOVING AN OBJECT OUT OF THE TRUNK, THE TRUNK CLOSED ON THE CONTACTS BACK INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT SUSTAINED INJURIES TO HER BACK BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILUR... Read more
1 injured
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT STATED THAT WHILE REMOVING AN OBJECT OUT OF THE TRUNK, THE TRUNK CLOSED ON THE CONTACTS BACK INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT SUSTAINED INJURIES TO HER BACK BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILUR... Read more
1 injured
Incident date: Nov 21, 2015
SERVICE TRACTION CONTROL AND REDUCED ENGINE POWER CAME ON THE DISPLAY. VEHICLE RUNS AND IDLES ROUGHLY EVEN WHEN IN PARK. TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD TO CALL CADILLAC DEALER ABOUT A SPECIAL COVERAGE ADJUSTMENT: THROTTLE BODY-REDUCED POWER MODE. GM #14582. LOOKED UP THIS SPECIAL ADJUSTMENT AND IT STATES IT IS ON 2008-2011 CADILLAC CTS MODELS. CALLED LOCAL DEALERSHIP AND WAS TOLD IT H... Read more
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT 5 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FLUID WAS LEAKING AND THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IT WAS UNKNOWN IF THE MANUFACTURER WAS NOTIFIED OF THE FAILUR... Read more
Incident date: Dec 29, 2015
SERVICE AIRBAG SENSOR LIGHT CAME AND STAYS ON WHILE DRIVING, VEHICLE STALLS AND STOPS. VEHICLE STILL RUNNING BUT WILL NOT DRIVE OR REVERSE. I WAS ON A MAJOR STREET AT A LIGHT INTERSECTION AND ALMOST REAR ENDED BY OTHER VEHICLES. TOWED TO A CADILLAC DEALER AND THEY CANNOT FIGURE OUT WHAT THE PROBLEM WAS. STILL AT THE DEALERSHIP. THREE WEEKS PRIOR, THE SAME VEHICLE HAD REPLACED REAR DIFFERENTIAL BU... Read more
Incident date: Dec 30, 2015
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, LEFT OR RIGHT, OF THE VEHICLE, THERE IS A LOUD METAL-ON-METAL NOISE. THE VEHICLE HAS BEEN TAKEN TWICE TO MCGUIRE CADILLAC WHERE I WAS TOLD THAT THERE WAS "NO FIX AT THIS TIME." I HAVE CONTACTED CADILLAC HEADQUARTERS NUMEROUS TIMES AND, UNFORTUNATELY, NO ASSISTANCE HAS BEEN GIVEN. ON DECEMBER 30, 2015, WHILE DRIVING 60 MPH ON THE RIGHT LANE OF... Read more
Incident date: Dec 30, 2015
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, LEFT OR RIGHT, OF THE VEHICLE, THERE IS A LOUD METAL-ON-METAL NOISE. THE VEHICLE HAS BEEN TAKEN TWICE TO MCGUIRE CADILLAC WHERE I WAS TOLD THAT THERE WAS "NO FIX AT THIS TIME." I HAVE CONTACTED CADILLAC HEADQUARTERS NUMEROUS TIMES AND, UNFORTUNATELY, NO ASSISTANCE HAS BEEN GIVEN. ON DECEMBER 30, 2015, WHILE DRIVING 60 MPH ON THE RIGHT LANE OF... Read more
Incident date: Dec 30, 2015
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, LEFT OR RIGHT, OF THE VEHICLE, THERE IS A LOUD METAL-ON-METAL NOISE. THE VEHICLE HAS BEEN TAKEN TWICE TO MCGUIRE CADILLAC WHERE I WAS TOLD THAT THERE WAS "NO FIX AT THIS TIME." I HAVE CONTACTED CADILLAC HEADQUARTERS NUMEROUS TIMES AND, UNFORTUNATELY, NO ASSISTANCE HAS BEEN GIVEN. ON DECEMBER 30, 2015, WHILE DRIVING 60 MPH ON THE RIGHT LANE OF... Read more
Incident date: Nov 19, 2014
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. WHILE DRIVING AT VARIOUS SPEEDS, A STRONG ODOR OF SMOKE WAS PRESENT IN THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT OIL WAS LEAKING FROM THE ENGINE GASKETS AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. TH... Read more
Incident date: Dec 29, 2015
I FOUND OUT I HAVE RUSTY BRAKE LINES. MY BRAKES FAILED ON ME WHILE DRIVING. I PULLED INTO THE CLOSEST PARKING LOT AND SAW THE FLUID POURING FROM UNDER MY CAR. *JS
Incident date: Oct 12, 2015
MY CAR WOULDN'T START AND THEN THE KEY WOULD GET STUCK IN THE IGNITION AND WOULDN'T TURN. THE THEFT SECURITY LIGHT CAME ON. ECM ENGINE CONTROL MODULE WAS REPLACED AND PROGRAMMED. $1,000. *JS
Incident date: Oct 12, 2015
MY CAR WOULDN'T START AND THEN THE KEY WOULD GET STUCK IN THE IGNITION AND WOULDN'T TURN. THE THEFT SECURITY LIGHT CAME ON. ECM ENGINE CONTROL MODULE WAS REPLACED AND PROGRAMMED. $1,000. *JS
Incident date: May 21, 2015
AC COMPRESSOR FROZE WHEN I TURNED THE AC ON. THIS IN TURN SNAPPED MY SERPENTINE BELT AND MY CAR BROKE DOWN. REPLACED SERPENTINE BELT ($150) AND AC COMPRESSOR ($500) WAS REPLACED ALONG WITH CONDENSER ($200). *JS
Incident date: Dec 10, 2013
THE HOOD DOES NOT STAY UP ON IT'S OWN. I HAVE TO USE A STICK TO PROP IT OPEN. *JS
Incident date: Feb 12, 2013
THE GEAR SHIFTER WAS VERY LOOSE AND I WAS ABLE TO SHIFT GEARS WITHOUT THE CAR RUNNING. REPLACED GEAR SHIFT LINKAGE. ($150) *JS
Incident date: Dec 26, 2015
THE FRONT COLLISION WARNING/AUTO BRAKING FEATURE MALFUNCTIONED AT 45MPH AND FLASHED COLLISION WARNING IN HUD AND SLAMMED ON THE BRAKES FULL FORCE WITH NO OBJECTS/CARS ANYWHERE NEAR THE VEHICLE. IF SOMEONE HAD BEEN BEHIND US THE CAR WOULD HAVE HIT US. *JS
Incident date: Jan 25, 2013
BOTH BLOCK HALVES AND THE CAM COVERS BEGAN LEAKING AND THEY TELL ME THE REPAIR WILL COST $3,500.00. THE VEHICLE HAS ALWAYS HAD REGULAR OIL CHANGES AND MAINTENANCE AND HAS LOW MILEAGE FOR A 2006. I HAVE HEARD THIS IS A REGULAR PROBLEM WITH THIS YEAR CADILAC.
Incident date: Dec 1, 2015
2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO SEVERAL MECHANICAL DEFECT ISSUES. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED THE WATER PUMP AND RADIATOR LEAKED RESULTING IN A COOLANT LEAK, AND THE ENGINE OVERHEATING. AN INDEPENDENT MECHANIC DETERMINED THE METAL BRACKETS HOLDING THE LEFT SIDE TANK HAD RUSTED AND CAUSED A CRACK IN THE LEFT RADIATOR TANK. THE EN... Read more
Incident date: Dec 1, 2015
2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO SEVERAL MECHANICAL DEFECT ISSUES. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED THE WATER PUMP AND RADIATOR LEAKED RESULTING IN A COOLANT LEAK, AND THE ENGINE OVERHEATING. AN INDEPENDENT MECHANIC DETERMINED THE METAL BRACKETS HOLDING THE LEFT SIDE TANK HAD RUSTED AND CAUSED A CRACK IN THE LEFT RADIATOR TANK. THE EN... Read more
Incident date: Dec 1, 2015
2003 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO SEVERAL MECHANICAL DEFECT ISSUES. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED THE WATER PUMP AND RADIATOR LEAKED RESULTING IN A COOLANT LEAK, AND THE ENGINE OVERHEATING. AN INDEPENDENT MECHANIC DETERMINED THE METAL BRACKETS HOLDING THE LEFT SIDE TANK HAD RUSTED AND CAUSED A CRACK IN THE LEFT RADIATOR TANK. THE EN... Read more
Incident date: Mar 6, 2015
LEFT HEADLAMP FLICKERS AND GOES OUT INTERMITTENTLY WHILE DRIVING. FIRST NOTICED WHEN PULLING INTO PARKING GARAGE GOING TO WORK IN 2014, BUT WHEN I CHECKED BEFORE LEAVING OFFICE-LIGHTS WERE WORKING. WHILE DRIVING LONG DISTANCE ON FREEWAY IN MAR 2015, PROBLEM BECAME VERY APPARENT. LIGHTS FLICKERED BRIGHT, THEN DIMMED, THEN FLICKERED OUT (JUST LEFT SIDE) REPEATEDLY DURING 3 HOUR DRIVE IN MIDDLE OF TH... Read more
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. WHEN THE IGNITION WAS TURNED TO THE OFF POSITION, THE KEY FAILED TO EJECT FROM THE IGNITION. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Incident date: Nov 20, 2015
INTERMITTENT ELECTRIC POWER STEERING ASSIST FAILURES. FAILURES SEEM TO OCCUR MOST OFTEN WHEN THE CAR IS COLD AND BACKING OUT OF DRIVE WAY OR PARKING SPACES. POWER STEERING WILL WORK FOR A VERY SHORT PERIOD THEN FAIL LEAVING TYPICALLY WHEN IN THE MIDDLE OF A BACKING MANEUVER WHEN LEAVING MY DRIVE AND ENTERING TRAFFIC. TURNING CAR OFF AND RESTARTING WILL RESET THE ELECTRIC POWER STEERING ASSIST.... Read more
Incident date: Aug 15, 2014
SEVERE TIRE DAMAGE DUE TO MOVEMENT OF LOWER CONTROL ARM ANCHOR POINTS ON 2009 CTS-V RESULTING IN CONTACT OF TIRE (SIDEWALL) WITH LOWER CONTROL ARM WHILE TURNING, MERGING AND/OR ENTERING THE FLOW OF TRAFFIC. IN ADDITION TO CONTACT DAMAGE, THE MOVEMENT OF LOWER CONTROL ARM ANCHOR POINTS CAN RESULT IN MISS ALIGNMENT OF TIRES RESULTING IN EXCESSIVE AND SUDDEN WEAR OF TIRES RESULTING IN EXPOSED THREAD... Read more
Incident date: Dec 21, 2015
WHILE DRIVING ON THE HIGHWAY, I HEARD A LOUD NOISE LIKE A GUNSHOT, FOLLOWED BY THE SOUND OF BROKEN GLASS. MY SUNROOF APPEARED TO COMPLETELY SHATTER. I DON'T KNOW IF IT WAS FROM FALLING DEBRIS OR IF JUST SHATTERED, BUT THE GLASS WAS STOPPED FROM FALLING ON ME BY THE SUN VISOR UNDERNEATH THE SUNROOF.
Incident date: Jul 24, 2015
7/24/15 HAD SUNROOF SERVICED FOR RECALL.INTERIOR WET MOLDY,EVEN HAT IN SEAT WEB. 7/26/15 COULD NOT OPEN REAR LIFT GATE..DEALER COULD REPAIR FOR HALF RHE $1,200 COST,SINCE THE MILEAGE WAS OVER 4 YEAR WARRANTY BUT HAD LESS THAN 48,000 MI. COULD HEAR WATER AFTER ANY RAIN.DEALER ADMITTED PROBLEM WITH SUNROOF WAS CAUSE,BUT NOT COVERED.OTHER FUSES ALSO LOCATED IN REAR BLOCK,FUEL PUMP,WIPER,REAR WINDOWS.... Read more
Incident date: Jul 24, 2015
7/24/15 HAD SUNROOF SERVICED FOR RECALL.INTERIOR WET MOLDY,EVEN HAT IN SEAT WEB. 7/26/15 COULD NOT OPEN REAR LIFT GATE..DEALER COULD REPAIR FOR HALF RHE $1,200 COST,SINCE THE MILEAGE WAS OVER 4 YEAR WARRANTY BUT HAD LESS THAN 48,000 MI. COULD HEAR WATER AFTER ANY RAIN.DEALER ADMITTED PROBLEM WITH SUNROOF WAS CAUSE,BUT NOT COVERED.OTHER FUSES ALSO LOCATED IN REAR BLOCK,FUEL PUMP,WIPER,REAR WINDOWS.... Read more
Incident date: Dec 1, 2015
WHILE STARTING MY CAR, A LIGHT CAME ON MY CAR INDICATING "SERVICE AIR BAG". I TOOK MY CAR TO THE DEALERSHIP AND THEY INDICATED THAT THE PASSENGER SEAT MODULE FOR THE AIR BAG NEEDED REPLACEMENT IN ORDER TO CORRECT THE SERVICE AIR BAG ISSUE. THE TOTAL COST OF REPAIR INCLUDING PARTS, LABOR AND REPROGRAMMING WAS $1,000 TO $1,200. I DO NOT HAVE $1,000 TO FIX THIS PROBLEM, SO I AM FORCED TO DRIVE A CAR ... Read more