Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: Aug 4, 2015
AIR CONDITIONING SYSTEM IS NOT COOLING PROPERLY. PASSENGER SIDE IS SOMEWHAT BLOWING COOL AIR AND DRIVER'S SIDE IS BLOWING HOT AIR. THIS IS THE EXACT SITUATION THAT RESULTED IN A RECALL OF 2011 CADILLAC SRX. HOWEVER, THIS CADILLAC SRX WAS NOT INITIALLY INCLUDED IN THE RECALL AND HAS NOT BEEN TO-DATE. THE SAFETY RECALL NOTICE IS 11057; FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103. THIS COULD... Read more
Incident date: Mar 29, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE IDLING, THE VEHICLE'S BACK-UP CAMERA FLICKERED ON AND OFF AND THE FRONT DRIVER SIDE SEAT FRACTURED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,662.
Incident date: Mar 29, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE IDLING, THE VEHICLE'S BACK-UP CAMERA FLICKERED ON AND OFF AND THE FRONT DRIVER SIDE SEAT FRACTURED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,662.
Incident date: Mar 29, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE IDLING, THE VEHICLE'S BACK-UP CAMERA FLICKERED ON AND OFF AND THE FRONT DRIVER SIDE SEAT FRACTURED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,662.
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 5 MPH AND MAKING A TURN, THE CONTACT STRUCK A BUMP IN THE ROAD AND THE BRAKE PEDAL SEIZED. THE SERVICE STABILITY SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND FUNCTIONED AS NORMAL. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF T... Read more
Incident date: Jul 25, 2015
THIS INCIDENT HAS HAPPEN TWICE AND I WAS ALMOST IN A FATAL CAR ACCIDENT (KILLED). BOTH INCIDENTS I PULLED OUT OF A DRIVE WAY TURN LEFT THE 1ST TIME AND RIGHT THE OTHER AND MY BRAKES LOCKED UP ON ME AND THE SYSTEM STABILITY SERVICE STABILITY SYSTEM APPEARED ON THE DASH, ONCOMING CARS APPROACH THE CAR AND I WAS ALMOST HIT WITH KIDS IN THE CAR WITH ME; I HAD TO SHUT DOWN THE CAR AND RESTART. ... Read more
Incident date: Aug 31, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH ON A WET ROAD, THE CONTACT ATTEMPTED TO MAKE A LEFT TURN AND THERE WAS AN ABNORMAL NOISE. THE CONTACT MENTIONED THAT THE POWER STEERING FAILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 99,000.
Incident date: Jun 5, 2014
CAR STARTED RATTLEING WHEN FIRST STARTING. SHORTLY AFTER MY CHECK ENGINE LIGHT CAME ON AND IT WAS RUNNING ROUGH ALL THE TIME THEN. BROUGHT IT TO A MECHANIC AND FOUND OUT IT'S THE TIMING CHAIN. SUPER EXPENSIVE TO REPLACE AND PER. FORUMS LOOKS LIKE TONS OF PEOPLE WITH THE 2006 SRX HAD THIS PROBLEM AS WELL. NOTHING BUT CONSTANT REPAIR BILLS WITH THIS CROSSOVER. I FEEL IT IS A SAFETY ISSUE AS IT COULD... Read more
Incident date: Jun 5, 2014
CAR STARTED RATTLEING WHEN FIRST STARTING. SHORTLY AFTER MY CHECK ENGINE LIGHT CAME ON AND IT WAS RUNNING ROUGH ALL THE TIME THEN. BROUGHT IT TO A MECHANIC AND FOUND OUT IT'S THE TIMING CHAIN. SUPER EXPENSIVE TO REPLACE AND PER. FORUMS LOOKS LIKE TONS OF PEOPLE WITH THE 2006 SRX HAD THIS PROBLEM AS WELL. NOTHING BUT CONSTANT REPAIR BILLS WITH THIS CROSSOVER. I FEEL IT IS A SAFETY ISSUE AS IT COULD... Read more
Incident date: Jun 5, 2014
CAR STARTED RATTLEING WHEN FIRST STARTING. SHORTLY AFTER MY CHECK ENGINE LIGHT CAME ON AND IT WAS RUNNING ROUGH ALL THE TIME THEN. BROUGHT IT TO A MECHANIC AND FOUND OUT IT'S THE TIMING CHAIN. SUPER EXPENSIVE TO REPLACE AND PER. FORUMS LOOKS LIKE TONS OF PEOPLE WITH THE 2006 SRX HAD THIS PROBLEM AS WELL. NOTHING BUT CONSTANT REPAIR BILLS WITH THIS CROSSOVER. I FEEL IT IS A SAFETY ISSUE AS IT COULD... Read more
Incident date: Aug 26, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING AT APPROXIMATELY 35 MPH, AN ABNORMALLY LOUD NOISE WAS HEARD FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING INLET HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 06V105000(STEERING). THE MANUFACTURER WAS NO... Read more
Incident date: Apr 17, 2014
MY FIRST WINDOW BROKE ABOUT 6 MONTHS AGO. MY SECOND ONE 3 WEEKS AGO AND TONIGHT A THIRD. CAN CADILLAC BE RESPONSIBLE AND CAN THEY BE MADE TO TAKE CARE OF THESE COSTS?
Incident date: Aug 26, 2015
THE IGNITION IS HAVING A BREAK DOWN.THE KEY KEEPS GETING STUCK IN THE IGNITION, WHEN THE KEY DOES FINALLY COME OUT OF THE IGNITION, AS I GO TO PUT THE KEY BACK INTO THE IGNITION TO START THE CAR THE KEY GETS STUCK AT ONE POSITION IN THE IGNITION AND WILL NOT RESPOND TO START THE CAR.
Incident date: Aug 1, 2007
MAJOR PROBLEM WITH THE POWER TRAIN AND OR SENSOR THAT'S CAUSING TRUCK TO TRIP STABILITRACK
Incident date: Feb 8, 2014
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE MODULE AND CUSHION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AW... Read more
Incident date: Jun 12, 2013
I HAVE BEEN HEARING A RATTLE(FRONT END) FOR 2 YEARS WHILE DRIVING THE VEHICLE AND INSPECTED BY JACKING UP CAR AND VISUALLY INSPECTING. WHEN I WAS DRIVING THE CAR ON THE HIGHWAY THE STEERING WHEEL WILL JERK TO THE RIGHT AND WANT TO GO TO ANOTHER LANE AND THE STABILITY CONTROL LIGHT WILL COME ON. I FOUND A INCH AND A HALF GAP IN FRAME THAT IS RUSTED AND WAS NEVER WELDED. THE GAP IS UNDER THE DRIV... Read more
Incident date: Jun 12, 2013
I HAVE BEEN HEARING A RATTLE(FRONT END) FOR 2 YEARS WHILE DRIVING THE VEHICLE AND INSPECTED BY JACKING UP CAR AND VISUALLY INSPECTING. WHEN I WAS DRIVING THE CAR ON THE HIGHWAY THE STEERING WHEEL WILL JERK TO THE RIGHT AND WANT TO GO TO ANOTHER LANE AND THE STABILITY CONTROL LIGHT WILL COME ON. I FOUND A INCH AND A HALF GAP IN FRAME THAT IS RUSTED AND WAS NEVER WELDED. THE GAP IS UNDER THE DRIV... Read more
Incident date: May 15, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE STOPPED, WHITE SMOKE EMITTED FROM THE REAR OF THE CONTACT'S VEHICLE. IN ADDITION, THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS OVERHEATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,0... Read more
Incident date: Aug 12, 2015
WHILE STANDING AT THE REAR OF AUTO WITH POWER LIFT HATCH OPEN.. I WAS MOVING SOME OBJECTS AROUND AND NOTICED THAT THE HATCH WAS CLOSING , BEING STARTLED A WAS GETTING PINCHED INTO THE OPENING BY THE HATCH DOOR.. I PUSHED REAL HARD WITH MY BACK AND DID ESCAPE SERIOUS HARM, NOW I'M WATCHFUL WHEN IN THE BACK AND HATCH IS OPEN AND I'M UNDER THE DOOR.. IT DOES START COMING DOWN SLOWLY AFTER BEING OPEN... Read more
Incident date: Aug 11, 2004
I HAD NO IDEA THIS VEHICLE WAS UNDER RECALL I ACTUALLY OWN A 1984 CADILLAC SEDAN DEVILLE, IT HAD A GAS LEAK WHICH ROTTED OUT THE TIMING CHAIN CASING, AND KNOCKED TEETH DOWN INTO THE GEAR BOX. I JUST REALIZED THIS CAR WAS RECALLED BECAUSE OF THE FUEL LEAKS AND THE ROTTING PARTS UNDER THE ENGINE COMPARTMENT. I PAID NEARLY 6,000 IN 2004 THINKING I WAS BUYING A GREAT COLLECTOR ONE TIME PREVIOUS OWNER.... Read more
Incident date: Aug 11, 2004
I HAD NO IDEA THIS VEHICLE WAS UNDER RECALL I ACTUALLY OWN A 1984 CADILLAC SEDAN DEVILLE, IT HAD A GAS LEAK WHICH ROTTED OUT THE TIMING CHAIN CASING, AND KNOCKED TEETH DOWN INTO THE GEAR BOX. I JUST REALIZED THIS CAR WAS RECALLED BECAUSE OF THE FUEL LEAKS AND THE ROTTING PARTS UNDER THE ENGINE COMPARTMENT. I PAID NEARLY 6,000 IN 2004 THINKING I WAS BUYING A GREAT COLLECTOR ONE TIME PREVIOUS OWNER.... Read more
Incident date: Jul 25, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC DTS. WHILE ATTEMPTING TO ENTER THE VEHICLE, THE DRIVER SIDE DOOR HANDLE BECAME INOPERABLE. THE CONTACT ENTERED THROUGH THE BACK DOOR IN ORDER TO OPEN THE DOORS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4... Read more
Incident date: Aug 6, 2015
WHILE DRIVING ON THE INTERSTATE, 8/6/15, MY 2 WEEK OLD 2015 CADILLAC SRX (650 MILEAGE) SUDDENLY ACCELERATED AND CONTINUED TO DO SO WHILE I WAS STEPPING ON THE BRAKES, REPEATEDLY. MY WIFE AND I COULD SMELL THE BRAKE PADS AS IF THEY WERE "BURNING" FROM THE PRESSURE I APPLIED BUT THE SRX WOULD NOT STOP. WHENEVER I LIFTED MY FOOT OFF THE BRAKES SLIGHTLY, THE VEHICLE SURGED FORWARD. I PULLED OVER INT... Read more
Incident date: Aug 18, 2015
AFTER A ROUTINE OIL CHANGE AT BROGAN CADILLAC SERVICE IN TOTOWA, NJ, THE RECOMMENDED SERVICE (APPROX COST $1200) WAS THE REAR DIFF BUSHING WAS WORN AND THE REAR AXLE SEALS ARE LEAKING FLUID. AN INTERNET SEARCH UNCOVERED GM RECALL# 07204 FOR THIS MAKE AND MODEL THAT STATES "THE REAR AXLE PINION SEAL DOES NOT MEET ALL OF THE SPECIFICATIONS AND MAY EXPERIENCE A FLUID LEAK." WHEN I CALLED GM TO IN... Read more
Incident date: Aug 18, 2015
AFTER A ROUTINE OIL CHANGE AT BROGAN CADILLAC SERVICE IN TOTOWA, NJ, THE RECOMMENDED SERVICE (APPROX COST $1200) WAS THE REAR DIFF BUSHING WAS WORN AND THE REAR AXLE SEALS ARE LEAKING FLUID. AN INTERNET SEARCH UNCOVERED GM RECALL# 07204 FOR THIS MAKE AND MODEL THAT STATES "THE REAR AXLE PINION SEAL DOES NOT MEET ALL OF THE SPECIFICATIONS AND MAY EXPERIENCE A FLUID LEAK." WHEN I CALLED GM TO IN... Read more
Incident date: Jun 14, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. IN ADDITION, THERE WAS A RATTLING NOISE THAT CAME FROM THE REAR OF THE VEHICLE WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS DIAGNOSED THAT THE WHEEL SENSOR AND FRONT PASSEN... Read more
Incident date: Jan 28, 2014
AIR BAG LIGHT CONSTANTLY STAYS ON, ALONG WITH THE CHECK ENGINE LIGHT. SEAT BELT CHIME CONSTANTLY RINGS WITH THE SEAT BELT CONNECTED. GAS LOW NOTIFICATION LIGHT DOES NOT COME ON UNTIL ON EMPTY. NO HEATED SEATS. I THINK THE ECM NEEDS TO BE RESET.SUN ROOF GOES UP BUT NOT SLIDES OPEN. PASSENGER SIDE DOOR WON'T OPEN.AUTOMATIC CAR STARTER DOESN'T WORK. 2 YEARS AGO, MY SON IN LAW, STARTED THIS ... Read more
Fire
Incident date: Jan 28, 2014
AIR BAG LIGHT CONSTANTLY STAYS ON, ALONG WITH THE CHECK ENGINE LIGHT. SEAT BELT CHIME CONSTANTLY RINGS WITH THE SEAT BELT CONNECTED. GAS LOW NOTIFICATION LIGHT DOES NOT COME ON UNTIL ON EMPTY. NO HEATED SEATS. I THINK THE ECM NEEDS TO BE RESET.SUN ROOF GOES UP BUT NOT SLIDES OPEN. PASSENGER SIDE DOOR WON'T OPEN.AUTOMATIC CAR STARTER DOESN'T WORK. 2 YEARS AGO, MY SON IN LAW, STARTED THIS ... Read more
Fire
Incident date: Jan 28, 2014
AIR BAG LIGHT CONSTANTLY STAYS ON, ALONG WITH THE CHECK ENGINE LIGHT. SEAT BELT CHIME CONSTANTLY RINGS WITH THE SEAT BELT CONNECTED. GAS LOW NOTIFICATION LIGHT DOES NOT COME ON UNTIL ON EMPTY. NO HEATED SEATS. I THINK THE ECM NEEDS TO BE RESET.SUN ROOF GOES UP BUT NOT SLIDES OPEN. PASSENGER SIDE DOOR WON'T OPEN.AUTOMATIC CAR STARTER DOESN'T WORK. 2 YEARS AGO, MY SON IN LAW, STARTED THIS ... Read more
Fire
Incident date: Aug 15, 2015
TURNED CAR ON AFTER PARKING AT A LOT. REVERSED TO EXIT AND THEN SUDDENLY, A WARNING LIGHT CAME ON STATING "POWER STEERING. DRIVE CAREFULLY". POWER STEERING WENT OFF ENTIRELY. IT WAS EXTREMELY HARD TO MOVE THE STEERING WHEEL. COULD BARELY GET CAR BACK INTO PARKING SPOT. TURNED ENGINE OFF TWICE BUT THE STEERING DID NOT CORRECT SELF. AFTER ENGINE WAS OFF FOR 10MINUTES WAITING FOR TOW TRUCK, THE POWER... Read more
Incident date: Oct 10, 2011
AIR BAGS WERE REPAIRED 10/10/11, RECALL #10355. THIS WAS DONE AT MY OWN EXPENSE. THE AIR BAG INDICATOR IS ONCE AGAIN ON. I WAS NOT REIMBURSED FOR THE FIRST REPAIR. I WOULD VERY MUCH LIKE TO HAVE THIS CORRECTED BY THE MANUFACTURE, WITHOUT ANY PERSONAL EXPENSE.
Incident date: Jan 7, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 10 MPH, THE STEERING WHEEL SEIZED. THE FAILURE RECURRED ON ONE OCCASION. THE VEHICLE WAS TOWED TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 95,394.
Incident date: Aug 11, 2015
REAR PASSENGER LOCK DOES NOT UNLOCK FROM KEY OR BUTTON MUST BE DONE MANUALLY.
Incident date: Aug 13, 2015
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE INTERIOR DASHBOARD ENGULFED IN FLAMES. THE CONTACT ATTEMPTED TO UNLOCK THE DOOR, BUT THE DOOR FAILED TO UNLATCH. THE CONTACT SHATTERED THE REAR DRIVER SIDE WINDOW IN ORDER TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILLED. THE VEHICLE WAS DESTROYED. THE VEHICLE WAS NOT INCLUDED IN A MANUFACTUR... Read more
Fire
Incident date: Mar 12, 2014
MY CAR STALLED WHILE DRIVING 70 MPH WITHOUT ANY WARNINGS, THIS IS THE SECOND TIME. THE FIRST TIME WAS THREE YEARS AGO I END UP PAYING $2294.25 TO GET IT FIX, AT THE TIME I THOUGHT IT WOULD BE UNDER RECALL, BUT IT WASN'T . NOW THAT IT HAPPEN AGAIN , WHY SHOULD I PAY TO GET IT FIXED. THATS PRETTY BAD TO BE DRIVING AND YOUR FUEL GAUGE IS ON HALF A TANK AND YOUR CAR STALLS IN TRAFFIC. WHY IS IT A RECA... Read more
Incident date: Jun 16, 2011
PURCHASED CAR (COUPE) NEW WITH APPX. 2K MILES (HAD BEEN USED AT GOLF TOURNAMENT). A WEEK AFTER I PURCHASED, THE DRIVERS SIDE DOOR DID NOT OPEN AND I WAS NOT AWARE OF EMERGENCY LEVER. I CALLED ONSTAR AND THEY WERE ABLE TO UNLOCK IT. IN THE 3 YEARS THAT I OWED IT, THE CAR LOCKED ME IN NUMEROUS TIMES. TWO DIFFERENT DEALERS COULD NOT FIND ANYTHING WRONG WITH ONE DEALER KEEPING THE CAR FOR ALMOST A W... Read more
Incident date: Jun 15, 2015
VIVA2 SIDE WALL SEPARATION AND TIRE TREAD SEPARATION P225/60R16 NOTICED TIRE FAILED HAD BULGE ON SIDE WALL WENT BOUGHT ANOTHER DID SAME ASK EMPLOYEE AT WALMART WHERE I PURCHASED TIRE HE SAID THE WHEELS ARE OUT OF LINE ON MY CAR HE DID NOT KNOW I HAD HAD MY CAR INSPECTED BEFORE I CAME TO REPLACE FAULTY TIRE AT REPAIR SHOP THEY SAID TIRE WAS AT FAULT THERE WAS NOTHING WRONG WITH THE ALIGNMENT
Incident date: Aug 11, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE STARTING THE VEHICLE, THE DRIVER SIDE AIR BAG INADVERTENTLY DEPLOYED. THE CONTACT SUSTAINED MINOR CUTS THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 163,000.
1 injured
Incident date: Apr 15, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE THE VEHICLE WAS PARKED, ALL THE DOORS FAILED TO OPEN AUTOMATICALLY. THE CONTACT HAD TO MANUALLY OPEN THE DRIVER SIDE DOOR WITH THE KEY IN ORDER TO ENTER THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE DOOR MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MI... Read more
Incident date: Jul 24, 2015
VEHICLE AIR BAG LIGHT WENT ON TOOK IT TO REPAIR FACILITY THEY TOLD ME THE PASSENGER AIR BAG SENSOR IN THE SEAT NEEDED REPAIR, COST $900.00. WHY IS THE CTS A RECALL BUT THE STS IS NOT COVERED BY RECALL?
Incident date: Jul 23, 2015
I DISCOVERED WHILE MY CAR WAS PARKED IN THE GARAGE THAT THE RIGHT FRONT TIRE HAD A PROTRUDING SIDEWALL NEXT TO THE RIM, WITH ABOUT A 4-INCH SPLIT AND EXPOSED STEEL BELT. ON THE SAME DAY I HAD THE TIRE REPLACED FOR $293.61. WITHIN THE NEXT WEEK I DISCOVERED THAT ALL OF THE OTHER THREE TIRES BEGAN SHOWING PROTRUDING SIDEWALLS. NOTE THAT THE ELECTRONIC INFLATION HISTORY SHOWS NO SIGNIFICANT DEVIATI... Read more
Incident date: Jul 17, 2015
FRAME RUSTED THROUGH ON BOTH LEFT AND RIGHT SIDES. SERVICE MANAGER MADE COMMENT THAT FRAME RUSTED THROUGH FROM THE INSIDE OF FRAME RAIL. CADILLAC WILL NOT TAKE ANY RESPONSIBILITY FOR REPAIRS. ALSO INCLUDES RUSTING OF FUEL LINES NEXT TO FRAME.
Incident date: Aug 7, 2015
IN DECEMBER OF 2010 THERE WAS A RECALL FOR THE PASSENGER SIDE AIR BAG SENSOR. THAT RECALL WAS COMPLETED ON JULY 7, 2011. I BOUGHT THIS USED CAR WITH VERY LOW MILEAGE ON JUNE 15, 2013. ON AUGUST 7, 2015 THE AIR BAG SENSOR WENT OUT. THE DEALERSHIP SAID THAT SINCE THE RECALL HAD ALREADY BEEN DONE THEY WOULD NOT DO IT FOR FREE A SECOND TIME. IT SOUNDS TO ME LIKE THE RECALL WAS REPLACED WITH A FAU... Read more
CADILLAC
ESCALADE EXT
(2004) — SERVICE BRAKES
Aug 10, 2015
Incident date: Jul 27, 2015
THE BRAKE "LINES FROM THE PROPORTIONING VALVE TO MODULATOR, LINES FROM MASTER CYL TO PROPORTIONING VALVE" HAD TO BE REPLACED. THE QUOTED DESCRIPTION IS FROM THE DEALERS SERVICE INVOICE. ONE OR MORE OF THESE LINES CORRODED THRU AND FAILED WHILE I WAS (LUCKILY) IN MY DRIVEWAY. I HAD FILED A COMPLAINT IN 2012 REGARDING CORROSION FAILURE RELATED TO THE REAR BRAKE LINES AND IN 2013 FOR CORROSION FAIL... Read more
Incident date: Aug 4, 2015
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT 65 MPH DURING INCLEMENT WEATHER, THE WINDSHIELD WIPERS WERE ACTIVATED BUT FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO A DEALER, WHO DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000.
Incident date: Mar 15, 2005
THIS INCIDENT WAS THE FIRST OF 5 TIMES THAT THE TRUNK LID, WHEN COMPLETELY OPENED, BLEW SHUT ON MY HEAD. MY BOYFRIEND HAS BEEN HIT 2 TIMES. WHEN IT'S OPEN ALL THE WAY, IT'S AT AN APPROXIMATE 90 DEGREE ANGLE AND THE LEAST AMOUNT OF WIND WILL CAUSE IT TO BLOW SHUT. THE TRUNK LID ITSELF IS EXTREMELY HEAVY AND I'M FAIRLY STRONG. I ACTUALLY HAVE SCAR TISSUE ON MY HEAD FROM BEING HIT. I DIDN'T SEEK M... Read more
1 injured
CADILLAC
ESCALADE EXT
(2005) — SEAT BELTS
Aug 8, 2015
Incident date: May 2, 2015
WHILE DRIVING SOUTH ON POWERS BLVD AND CROSSING THE BRIARGATE INTERSECTION IN COLORADO SPRINGS, COLORADO ON MAY 2, 2015, HONDA CIVIC VEHICLE RAN RED LIGHT TRAVELING WEST AROUND 32 TO 33 MPH (HIT GAS INSTEAD OF BRAKE). AND IMPACTED 2005 CADILLAC ESCALADE EXT ON DRIVERS SIDE. COMPONENT PARTS IN QUESTION ARE FRONT DRIVERS SEAT BELT AND PASSENGER FRONT SEAT BELT. DRIVER SUPPOSIVELY REPORTED TO ONSTAR ... Read more
Crash
2 injured
Incident date: Jul 29, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE AIR BAG SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER W... Read more
Incident date: Jul 31, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THE SUN ROOF WAS LEAKING WATER ON THE REAR DRIVER SIDE OF THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,604. THE VIN WAS NOT AVAILABLE.
Incident date: May 29, 2015
I WAS DRIVING ON HIGHWAY WHEN I HEARD A SOUND LIKE AN OBJECT HITTING THE CAR. THE SUNROOF BEGAN TO SHATTER. THERE WAS NO ONE AROUND WHO MAY HAVE HIT THE CAR OR SUNROOF. UPDATED 09/15/15*LJ