Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jan 1, 2016
MY POWER HATCH BACK OPENS ON ITS OWN ALL THE TIME.
Incident date: Mar 2, 2016
TAKATA RECALL WS DRIVING THE CAR - I WAS AT A COMPLETE STOP WHILE ATTEMPTING TO TURN IN PARKING LOT - THEN SOUNDED LIKE A POP - THE BOTTOM BALL JOINT FELL COMPLETELY OUT DUE TO SCREW FALLING OFF BOTTOM CALLED SEVERAL PLACES FOR PART AND SEVERAL WOULDN'T EVEN GIVE ME A QUOTE DUE TO A RECALL THEN I CALL GM DEALERSHIP IN COLUMBIA MO AND THEY STATE VIN # ARE OFF BUY 270 I FEEL LIKE IT SHO... Read more
Incident date: Mar 2, 2016
TAKATA RECALL WS DRIVING THE CAR - I WAS AT A COMPLETE STOP WHILE ATTEMPTING TO TURN IN PARKING LOT - THEN SOUNDED LIKE A POP - THE BOTTOM BALL JOINT FELL COMPLETELY OUT DUE TO SCREW FALLING OFF BOTTOM CALLED SEVERAL PLACES FOR PART AND SEVERAL WOULDN'T EVEN GIVE ME A QUOTE DUE TO A RECALL THEN I CALL GM DEALERSHIP IN COLUMBIA MO AND THEY STATE VIN # ARE OFF BUY 270 I FEEL LIKE IT SHO... Read more
Incident date: Aug 21, 2015
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE STALLED WITHOUT WARNING. WHILE AT A COMPLETE STOP, THE VEHICLE SHOOK. THE CONTACT ALSO STATED THAT THE INTERIOR LIGHTS WOULD INDEPENDENTLY DIM. THE CONTACT STATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. ... Read more
Incident date: Aug 21, 2015
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE STALLED WITHOUT WARNING. WHILE AT A COMPLETE STOP, THE VEHICLE SHOOK. THE CONTACT ALSO STATED THAT THE INTERIOR LIGHTS WOULD INDEPENDENTLY DIM. THE CONTACT STATED THAT THE FAILURES OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. ... Read more
Incident date: Feb 17, 2016
MY CAR WAS PARKED IN MY GARAGE (BACKED IN). I ENTERED THE VEHICLE AND THEN PLACED THE KEY IN THE IGNITION AND STARTED IT. MY LEFT HAND WAS ON THE TOP OF THE STEERING WHEEL, MY RIGHT ON THE GEAR SELECTOR, AND MY LEFT FOOT ON THE BRAKE. AS I PULLED THE GEAR SELECTOR FROM 'PARK', THE STEERING WHEEL AND DRIVERS SIDE CURTAIN AIRBAGS DEPLOYED (VERY LOUD EXPLOSION!). THE CAR WAS STATIONARY AND DID NOT MO... Read more
1 injured
Incident date: Dec 24, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. WHILE DRIVING AND ATTEMPTING TO PARK THE VEHICLE, THE BRAKES FAILED TO STOP THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO APPLY EXTREME PRESSURE TO THE BRAKE PEDAL IN ORDER TO STOP. THE CONTACT ALSO STATED THAT THE LIFTGATE STRUCK THE CONTACT IN THE HEAD SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE ... Read more
Incident date: Dec 24, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. WHILE DRIVING AND ATTEMPTING TO PARK THE VEHICLE, THE BRAKES FAILED TO STOP THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO APPLY EXTREME PRESSURE TO THE BRAKE PEDAL IN ORDER TO STOP. THE CONTACT ALSO STATED THAT THE LIFTGATE STRUCK THE CONTACT IN THE HEAD SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE ... Read more
Incident date: Nov 11, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE BATTERY WOULD BE COMPLETELY DRAINED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE MOTOR WIRING HARNESS UNDER THE PASSENGER SEAT WAS COMPLETELY MELTED, WHICH CAUSED THE FAILURE. AS A RESULT, THE BATTERY, CIRCUIT BREAKER, AND WIRING HARNESS NEEDED T... Read more
Incident date: Feb 15, 2016
TAKATA RECALL- I HAVE A, SERVICE AIRBAG, WARNING THAT HAS COME ON FOR THE SECOND TIME. I HAVE NEVER HEARD OF A CAR DOING THIS. IS THIS NORMAL? THE FIRST TIME IT CAME ON AND WENT OFF THE SAME DAY, NOW IT HAS BEEN ON A WEEK.
Incident date: Feb 5, 2016
VEHICLE STOPS RUNNING. ENGINE DIES HAPPENED FOUR TIMES, THREE TIMES AT 70 TO 80 MPH ON 6 LN. FREEWAY HAVE TO TRY AND STEER AND USE BRAKES WITH NO POWER. ONCE TO THE SIDE OF THE ROAD LET SIT FOR A FEW MINUTES AND IT STARTS UP AGAIN. HAVE HAD IT TO THE DEALER AND THEY SAY THEY HAVE NO IDEA WHAT IS WRONG WHEN THEY PUT ON THE COMPUTER. I FEEL THAT HIS IS EXTREMELY DANGEROUS! IT COULD GET US KILL... Read more
Incident date: Feb 5, 2016
VEHICLE STOPS RUNNING. ENGINE DIES HAPPENED FOUR TIMES, THREE TIMES AT 70 TO 80 MPH ON 6 LN. FREEWAY HAVE TO TRY AND STEER AND USE BRAKES WITH NO POWER. ONCE TO THE SIDE OF THE ROAD LET SIT FOR A FEW MINUTES AND IT STARTS UP AGAIN. HAVE HAD IT TO THE DEALER AND THEY SAY THEY HAVE NO IDEA WHAT IS WRONG WHEN THEY PUT ON THE COMPUTER. I FEEL THAT HIS IS EXTREMELY DANGEROUS! IT COULD GET US KILL... Read more
Incident date: Feb 5, 2016
VEHICLE STOPS RUNNING. ENGINE DIES HAPPENED FOUR TIMES, THREE TIMES AT 70 TO 80 MPH ON 6 LN. FREEWAY HAVE TO TRY AND STEER AND USE BRAKES WITH NO POWER. ONCE TO THE SIDE OF THE ROAD LET SIT FOR A FEW MINUTES AND IT STARTS UP AGAIN. HAVE HAD IT TO THE DEALER AND THEY SAY THEY HAVE NO IDEA WHAT IS WRONG WHEN THEY PUT ON THE COMPUTER. I FEEL THAT HIS IS EXTREMELY DANGEROUS! IT COULD GET US KILL... Read more
Incident date: Feb 19, 2016
THE PASSENGER HEADLAMP ASSEMBLY HAD TO BE REPLACED IN APRIL, 2014 BECAUSE MOISTURE SHORTED IT OUT. THIS COST $1450 OUT OF POCKET, REPAIRED BY THE DEALER WITH NEW GM PARTS. NOW LESS THAN 2 YEARS LATER, THE SAME PASSENGER HEADLAMP IS OUT DUE TO THE SAME REASON. I HAVE READ ABOUT MANY SIMILAR COMPLAINTS ON HEADLAMPS FOR THIS MODEL. NOT SAFE WHEN HEADLAMPS SUDDENLY GO OUT.
Incident date: Feb 13, 2014
TL* THE CONTACT OWNS A 2005 CADILLAC STS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD THE BATTERY CHANGED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
Incident date: Feb 12, 2016
AIR BAG LIGHT IS STAYING ON
Incident date: Feb 13, 2016
COMPLETE FAILURE OF SUSPENSION:REAR:AXLE:SPINDLE AN REAR DIFFERENTIAL 2006 CADILLAC STS PLZ REF: NHTSA CAMPAIGN NUMBER: 07V589000 COMPONENT(S): POWER TRAIN RECALL SUBJECT : DRIVE AXLE SEAL LEAK GM RECALL NO. N070204 CAR WAS IN MOTION ON CITY STREET WHEN GRINDING NOISE BEGAN AND LOST ALL GEARS. ARE REPAIRS COVERABLE?
Incident date: Feb 6, 2016
ENGINE IDLES AT START UP AND AT STOP LIGHT . AC COMES ON WHEN IT WANTS TO.
Incident date: Jan 1, 2016
LOW BEAMS ARE TOO DIM. WHEN I'M ON ROADS THAT DO NOT HAVE REFLECTIVE STRIPES I CAN'T SEE THE SIDES OF THE ROAD. THIS IS PARTICULARLY DANGEROUS WHEN APPROACHING ONCOMING TRAFFIC.
Incident date: Jan 28, 2016
MY CADILLAC CTS 2011 HAS HAD A FAILURE IN THE REAR DIFFERENTIAL, TWICE SINCE I HAVE OWNED IT. THE FIRST TIME WAS SEPT 2013 AND THE ENTIRE REAR DIFFERENTIAL HAD TO BE REPLACED, AND NOW JAN 2016, THE EXACT SAME ISSUE HAS OCCURRED. THERE IS A SERVICE BULLETIN ON THE VEHICLE OF SB11084 AND AN NHTSA ITEM NUMBER 10038765. IT IS A SAME THAT THIS IS A KNOW PROBLEM AND A RECALL HAS NOT BEEN GENERATED. ... Read more
Incident date: Feb 13, 2016
BOTH HEADLIGHTS WILL RANDOMLY COME ON AND THEN GO OFF. TURNING THE SWITCH OFF AND BACK ON WII RE ILLUMINATE THE LIGHTS. THIS WILL HAPPEN SEVERAL TIMES, ANDI FEEL THIS TO BE A SERIOUS SAFTEY ISSUE. GENERAL MOTORS HAS YET TO OFFER ANY RECALL ON THIS ISSUE THAT I KNOW OF. THIS HAPPENS USUALLY WHEN DRIVING OR IN MOTION.
Incident date: Feb 13, 2016
WHILE DRIVING DOWN THE HIGHWAY THE VEHICLE SHUTS ITSELF OFF AND BACK ON. DOORS LOCK AND UNLOCK, AIR CONDITIONER TURNS ITSELF ON AND OFF ALONG WITH HEATED SEATS TURNING ON. RADIO INCREASES IN VOLUME AND VEHICLE ENGINE INCREASE RPMS. WITH HIGH VOLUME OF TRAFFIC MAJOR SAFETY CONCERN WITH OTHER TRAFFIC INVOLVED.
Incident date: Jan 12, 2016
BOTH FRONT (L & R) WINDOWS OPERATE VERY SLOWLY WHEN GOING UP. SO SLOWLY, IN FACT, OFTEN "MANUAL ASSISTANCE" (THE USE OF THE DRIVER'S HAND GRASPING THE WINDOW-HELPING IT UP-AS IT S-L-O-W-L-Y RISES) IS REQUIRED. NATURALLY, THE 4 YEAR BUMPER TO BUMPER WARRANTEE JUST EXPIRED 2 MONTHS AGO. THIS IS A DISGRACE! A 4 YEAR OLD CADILLAC(28K MILES) WITH "$2.00" (CHEAP!!) WINDOW MOTORS. AND GM WONDERS WHY M... Read more
Incident date: Feb 10, 2016
DRIVING ON 71 IN COLUMBUS OH TO MANSFIELD OH GOING 70 MPH ON HIGHWAY AND AT EX 173 STARTED SNOWING HEAVY, TRAFFIC CAME TO HAULT AT 10 MPH, HAD .09 MILES TO EXIT, GOT TO EXIT MADE A RIGHT OFF EXIT STARTED UP A HILL IN SNOW AT 30 MPH AND BEFORE MAKING IT UP THE HILL THE CAR STOPPED IN MIDDLE OF ONE LANE RD. AND DISPLAY SAID ...NO POWER STEERING... CALLED 911 THREE TIMES, WAITED OUTSIDE IN SNOW FOR H... Read more
Incident date: Feb 10, 2016
DRIVING ON 71 IN COLUMBUS OH TO MANSFIELD OH GOING 70 MPH ON HIGHWAY AND AT EX 173 STARTED SNOWING HEAVY, TRAFFIC CAME TO HAULT AT 10 MPH, HAD .09 MILES TO EXIT, GOT TO EXIT MADE A RIGHT OFF EXIT STARTED UP A HILL IN SNOW AT 30 MPH AND BEFORE MAKING IT UP THE HILL THE CAR STOPPED IN MIDDLE OF ONE LANE RD. AND DISPLAY SAID ...NO POWER STEERING... CALLED 911 THREE TIMES, WAITED OUTSIDE IN SNOW FOR H... Read more
Incident date: Feb 10, 2016
DRIVING ON 71 IN COLUMBUS OH TO MANSFIELD OH GOING 70 MPH ON HIGHWAY AND AT EX 173 STARTED SNOWING HEAVY, TRAFFIC CAME TO HAULT AT 10 MPH, HAD .09 MILES TO EXIT, GOT TO EXIT MADE A RIGHT OFF EXIT STARTED UP A HILL IN SNOW AT 30 MPH AND BEFORE MAKING IT UP THE HILL THE CAR STOPPED IN MIDDLE OF ONE LANE RD. AND DISPLAY SAID ...NO POWER STEERING... CALLED 911 THREE TIMES, WAITED OUTSIDE IN SNOW FOR H... Read more
Incident date: May 12, 2009
I WAS DRIVING THE VEHICLE AND WAS HIT FROM BEHIND AND WENT INTO A CURB. MY AIRBAGS DID NOT DEPLOY AND THE CAR WOULD NOT RESTART. THE ENGINE COMPLETELY SHUT OFF. THE CAR CONTINUE TO HAVE PROBLEMS WITH THE ENGINE AND SMOKING AFTER IT WAS REPAIRED BY A GM DEALER. WE HAD TO TURN THE CAR IN AND FILE BANKRUPTCY AFTER IT STOPPED WORKING.
Crash
1 injured
Incident date: May 12, 2009
I WAS DRIVING THE VEHICLE AND WAS HIT FROM BEHIND AND WENT INTO A CURB. MY AIRBAGS DID NOT DEPLOY AND THE CAR WOULD NOT RESTART. THE ENGINE COMPLETELY SHUT OFF. THE CAR CONTINUE TO HAVE PROBLEMS WITH THE ENGINE AND SMOKING AFTER IT WAS REPAIRED BY A GM DEALER. WE HAD TO TURN THE CAR IN AND FILE BANKRUPTCY AFTER IT STOPPED WORKING.
Crash
1 injured
Incident date: May 12, 2009
I WAS DRIVING THE VEHICLE AND WAS HIT FROM BEHIND AND WENT INTO A CURB. MY AIRBAGS DID NOT DEPLOY AND THE CAR WOULD NOT RESTART. THE ENGINE COMPLETELY SHUT OFF. THE CAR CONTINUE TO HAVE PROBLEMS WITH THE ENGINE AND SMOKING AFTER IT WAS REPAIRED BY A GM DEALER. WE HAD TO TURN THE CAR IN AND FILE BANKRUPTCY AFTER IT STOPPED WORKING.
Crash
1 injured
Incident date: Jan 19, 2016
EXCESSIVE ENGINE OIL LEAKS AND USAGE.PARKED AND DRIVING.I HAVE BEEN INFORMED BY SEVERAL MECHANICS THAT THIS IS A VERY TYPICAL PROBLEM WITH THE NORTHSTAR ENGINE BUT I DONT BELIEVE IT SHOULD BE SO.THE ESTIMATED COST TO ATTEMPT A FIX RUNS UP INTO THE $1000S OF DOLLARS .I THINK THAT GENERAL MOTORS SHOULD BE AT MINIMUM PARTIALLY RESPONSIBLE FOR THIS DEFECT!
Incident date: Nov 15, 2015
THE FACTORY SUPPLIED CAR 'SCISSOR' JACK STRUCTURALLY FAILED WHILE THE RIGHT FRONT OF THE CAR WAS BEING LIFTED. THE CAR WAS STATIONARY AND WAS BEING LIFTED ON A GARAGE FLOOR. THE FAILURE RESULTED IN THE CAR FALLING OFF THE JACK SUBSEQUENT TO THE TIRE BEING REMOVED. NO BODILY INJURY WAS SUSTAINED FROM THE FAILURE BUT THERE WAS DAMAGE TO THE BODY OF THE CAR, MOST VISIBLY WITH THE RIGHT FRONT FENDE... Read more
Incident date: Jan 28, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE FUEL INJECTORS HAVE BEEN REPLACED SIX TIMES ON THE VEHICLE. THE MOST RECENT TIME WAS THREE WEEKS AGO. THE VEHICLE WAS TAKEN TO BE REPAIRED BUT THE FAILURE RECURS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
Incident date: Feb 7, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE VIBRATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR RIMS WERE BENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 28,676.
Incident date: Jan 29, 2016
DRIVING AT NIGHT MY SON HIT ICE AND HIS CADILLAC WENT OFF THE ROAD HITTING A MAILBOX WITH A SUPPORT MADE FROM A TELEPHONE POLE, A ROW OF MAILBOXES THAT CAUSED HIS CAR TO GO AIRBORNE. THE CAR ROLLED 2 TIMES. NO AIRBAGS WERE DEPLOYED.THE DRIVER'S SIDE WAS INTACT. THE FRONT, DRIVERS SIDE,PASSANGERS SIDE AND SUNROOF WINDOWS WERE SHATTERED. HE DIED FROM MASSIVE, MULTIPLE INJURIES.
Crash
1 deaths
Incident date: Feb 1, 2016
I WAS INFORMED BY A GM DEALER THAT THERE WAS A "BULLETIN" AFFECTING THESE VEHICLES THAT HAVE THE ISSUE OF THE SEAT WARMERS AND COOLING SYSTEM TO MALFUNCTION. I WAS TOLD THAT THE MODULE NEEDS TO BE REPLACED AND THE HARNESS WAS "FRYED", LEADING ME TO BELIEVE THAT THERE WAS AN ELECTRICAL PROBLEM WHICH TO ME SOUNDS AS THOUGH A FIRE OR SOME BURNING EVENT OCCURRED. THE REPAIR COST WAS $990 AND I CALLED ... Read more
Fire
Incident date: Jan 7, 2016
01/07/16,MY WIFE AND MY SON OF 3 YEARS WERE DRIVING A 2009 CTS WITH 77K. ALL OF A SUDDEN THE VEHICLE STOPS AND WON'T MOVE. NO WARNING SIGNS,NOTHING! AS SHE TRIED TO PUT THE VEHICLE IN GEAR SHE HEARD A WHINING NOISE. THE CAR WOULD NOT MOVE.
Incident date: Jan 10, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC DTS. WHILE HAVING THE VEHICLE SERVICED, THE CONTACT OBSERVED OIL LEAKING FROM THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE OIL PAN GASKET AND MOTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILUR... Read more
Incident date: Jan 8, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, A STRONG BURNING ODOR EMITTED INSIDE OF THE VEHICLE. IN ADDITION, DROPS OF OIL WERE VISIBLE ON THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER'S SIDE AXLE SEAL FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. ... Read more
Incident date: Jan 8, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, A STRONG BURNING ODOR EMITTED INSIDE OF THE VEHICLE. IN ADDITION, DROPS OF OIL WERE VISIBLE ON THE GROUND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER'S SIDE AXLE SEAL FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. ... Read more
Incident date: Dec 1, 2015
TAKATA RECALL, BOTH OF MY HEADLIGHT ASSEMBLIES HAVE BEEN CHANGED THE YEAR IS LESS THAN 6 YRS OLD. THE LIGHTS WENT OUT AT NIGHT WHILE DRIVING. GM WANTS 1200.00 FOR JUST THE ASSEMBLY NOT LABOR. THEY LEAK AND MOISTURE GET INSIDE AND BLOWS OUT THE BULBS AND SHORTS OUT THE ELECTRICAL SYSTEM. THIS IS BS AND THERE SHOULD BE A RECALL. GM USING THE CHEAPEST JUNK POSSIBLE AND SELLING IT FOR AS MUCH AS POSSI... Read more
Incident date: Dec 8, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED ON AN INCLINE, THERE WAS AN ABNORMAL GRINDING NOISE HEARD AND THE VEHICLE BEGAN TO ROLL BACKWARDS WITHOUT WARNING. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO STOP. THE VEHICLE STOPPED AFTER CRASHING INTO A POLE. THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS TOWED T... Read more
Crash
Incident date: Feb 4, 2016
TL* THE CONTACT OWNS A 2001 CADILLAC ELDORADO. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED. THE CONTACT HAD TO MANEUVER TO THE SIDE OF THE ROAD. AFTER A COUPLE OF MINUTES, THE VEHICLE STARTED NORMALLY. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPR... Read more
Incident date: Sep 19, 2014
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT CONDENSATION ENTERED THE HEADLIGHT UNIT AND CAUSED THEM TO FAIL. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 76,000. THE VIN WAS NOT AVAILABLE.
Incident date: Jan 5, 2016
HEADLIGHTS HAVE WATER IN THEM CAUSING LOSS OF DRIVING VISABILITY AT NIGHT. DEALER REFUSES TO REPLACE THEM UNDER BUMPER TO BUMPER WARRANTY.
Incident date: Jan 15, 2016
AFTER A RAIN STORM, MY HEADLIGHTS CONDENSED UP, THEN THE RIGHT LAMP WENT OUT, AFTER REPLACING THE HEI LAMP, THE LEFT LAMP WENT OUT. THESE LAMPS ARE VARY COSTLY, PLUS THE LABOR, BECAUSE GM HAS A POOR SEAL AROUND THE HEADLAMP. THE VEHICLE WAS PARKED AT THE TIME OF THE RAIN.
Incident date: Dec 16, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE PASSENGER SIDE HEADLIGHT FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CONDENSATION IN THE HEADLIGHT UNIT CAUSED A FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 64,866.
Incident date: Jan 4, 2016
BOTH HEADLIGHTS HAVE HAD TO BE REPLACED AND ONE OF THEM IS ALREADY ACCUMULATING MOISTURE AND HAS BURNED OUT AGAIN. I DO NOT UNDERSTAND WHY THIS IS NOT A RECALL, AS IT IS VERY DANGEROUS AND HAS BEEN VERY COSTLY.
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT LEFT THE VEHICLE AT THE DEALER OVERNIGHT FOR AN OIL CHANGE. THE CONTACT RECEIVED A CALL FROM THE DEALER THAT, DUE TO A STRIPPED SCREW IN THE OIL PAN, THE OIL CHANGE COULD NOT BE PERFORMED. THE CONTACT OBSERVED A LARGE AMOUNT OF OIL UNDER THE FRONT OF THE VEHICLE WHEN IT WAS RETRIEVED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIF... Read more
CADILLAC
ESCALADE HYBRID
(2009) - ELECTRICAL SYSTEM
Feb 3, 2016
Incident date: Feb 1, 2016
EXPERIENCED INTERMITTENT ILLUMINATION OF THE SERVICE ENGINE SOON LAMP, ILLUMINATION OF DIAGNOSTIC TROUBLE CODES INCLUDING SERVICE BRAKES SOON, REDUCED ENGINE POWER, STABILITRAK, BATTERY AND STALLING OF VEHICLE. TAKEN TO THE DEALER FOR SERVICE REPEATEDLY AND DEALER CANNOT DIAGNOSE. ALSO CONTACTED GM TO NO AVAIL. SEARCHED ONLINE AND DISCOVERED THAT A RECALL WAS ISSUED BY THE NHTSA: ORIGINAL RECALL... Read more
CADILLAC
ESCALADE HYBRID
(2009) - ENGINE
Feb 3, 2016
Incident date: Feb 1, 2016
EXPERIENCED INTERMITTENT ILLUMINATION OF THE SERVICE ENGINE SOON LAMP, ILLUMINATION OF DIAGNOSTIC TROUBLE CODES INCLUDING SERVICE BRAKES SOON, REDUCED ENGINE POWER, STABILITRAK, BATTERY AND STALLING OF VEHICLE. TAKEN TO THE DEALER FOR SERVICE REPEATEDLY AND DEALER CANNOT DIAGNOSE. ALSO CONTACTED GM TO NO AVAIL. SEARCHED ONLINE AND DISCOVERED THAT A RECALL WAS ISSUED BY THE NHTSA: ORIGINAL RECALL... Read more