Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Mar 11, 2015
THE AIRBAG SENSING SYSTEM FOR THE PASSENGER SEAT HAS FAILED. THIS IS A KNOWN ISSUE FOR GM WHO HANDLED IT BY MEANS OF A "SERVICE ACCOMMODATION" THAT EXTENDED THE WARRANTY TO 100,000 MILES. IF IT WAS HANDLED AS A RECALL IT WOULD HAVE REQUIRED THEM TO MAKE THE NEEDED REPAIRS NO MATTER WHAT, THEY ARE DODGING THEIR RESPONSIBILITY BY HANDLING IT IN THIS MANNER AND WILL NOT PROVIDE ANY SUPPORT FOR CON... Read more
Incident date: Feb 25, 2015
THE FRAME BROKE. IT CAME APART - A FULL BREAK. I HAD DROPPED IT OFF AT MY GARAGE AND PARKED IT OUTSIDE. WHEN THEY MOVED IT INTO THE SHOP THEY FRAME CAME APART. I COULD HAVE BEEN DRIVING. I HOPE THE 5 PICTURES WERE UPLOADED.
Incident date: Dec 15, 2015
WE OWN A 2006 CADILLAC, STS, V8. AT APPROXIMATELY 96K MILES THE AIRBAG SENSOR WARNING ILLUMINATED. AT FIRST IT WAS INTERMITTENT. THEN BECAME CONSTANT. DEALERSHIP SAIS IT WILL BE $900-$1100 TO REPAIR. THE WARNING WAS FIRST NOTICED UPON STARTUP IN THE GARAGE. SAME PROBLEM EXISTED IN THE CTS AND WAS RECALLED ACCORDING TO THE TECH AT THE DEALERSHIP. CADILLAC SHOULD FIX THIS PROBLEM WITH AS MAN... Read more
Incident date: Mar 5, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER SIDE LOW BEAM HEADLIGHT FAILED TO ILLUMINATE. THE DEALER DIAGNOSED THAT THERE WAS WATER INTRUSION AND THAT THE LIGHT FIXTURE NEEDED TO BE REPLACED. THE DEALER DID NOT SPECIFY IF A SEAL FRACTURED OR IF THERE WAS A REMEDY FOR THE SHORT CIRCUIT ELECTRICAL FAILURE OTHER THAN REPLACING THE LOW BEAM HEAD LAMP ASSEMBLY. THE MANU... Read more
Incident date: Mar 5, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE DRIVER SIDE LOW BEAM HEADLIGHT FAILED TO ILLUMINATE. THE DEALER DIAGNOSED THAT THERE WAS WATER INTRUSION AND THAT THE LIGHT FIXTURE NEEDED TO BE REPLACED. THE DEALER DID NOT SPECIFY IF A SEAL FRACTURED OR IF THERE WAS A REMEDY FOR THE SHORT CIRCUIT ELECTRICAL FAILURE OTHER THAN REPLACING THE LOW BEAM HEAD LAMP ASSEMBLY. THE MANU... Read more
Incident date: Sep 12, 2015
SEPTEMBER 2015 HEADLITES STARTED GETTING MOISTURE AND WATER IN THEM.IN OCT WHILR DRIVING AT NITE THE LEFT HEADLITE WENT OUT THEN THE RIGHT ONE DID,I COULD NOT SEE THE ROAD AND WENT IN DITCH.CALLED CADILLAC NEXT DAY TOLD THEM WHAT HAPPENED AND WAS TOLD NOTHING THEY COULD DO AND ADVISED ME TO CALL DEALER WHICH I DID AND WAS TOLD I WOULD HAVE TO BUT 2 NEW HEADLITES AT 1200.00 EACH WITH OUT LABOR,I ... Read more
Crash
Incident date: Mar 11, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING 40 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE CHECK ENGINE CODE NEEDED TO BE RESET AND THE TIMING CHAIN POSSIBLY NEEDED TO BE REPLACED. THE CHECK ENGINE WARNING LIGHT WAS RESET, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MIL... Read more
Incident date: Mar 1, 2016
2014 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO FOUR FLAT TIRES DUE TO LOW PROFILE WHEELS.*SMD THE CONSUMER BELIEVED IN ORDER TO ELIMINATE THE PROBLEM, CADILLAC NEEDS TO REPLACE THE 19 INCH WHEELS AND TIRES WITH 18 INCH WHEELS AND TIRES THAT CAME EQUIPPED ON THE VEHICLE. THE CONSUMER STATED SHE WAS NEVER INFORMED THE 19 INCH WHEELS AND TIRES WOULD BE SO EASILY DAMAGED, JUST BY DRIVING ON THE H... Read more
Incident date: Mar 1, 2016
2014 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO FOUR FLAT TIRES DUE TO LOW PROFILE WHEELS.*SMD THE CONSUMER BELIEVED IN ORDER TO ELIMINATE THE PROBLEM, CADILLAC NEEDS TO REPLACE THE 19 INCH WHEELS AND TIRES WITH 18 INCH WHEELS AND TIRES THAT CAME EQUIPPED ON THE VEHICLE. THE CONSUMER STATED SHE WAS NEVER INFORMED THE 19 INCH WHEELS AND TIRES WOULD BE SO EASILY DAMAGED, JUST BY DRIVING ON THE H... Read more
Incident date: Feb 28, 2016
2014 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE RIGHT FRONT TIRE PRESSURE GAUGE DROPPED TO ZERO WHILE DRIVING AND IT SHOWED THE TIRE NEEDED AIR. *SMD THE CONSUMER STATED ACCORDING TO THE WINDOW STICKER, THE VEHICLE WAS EQUIPPED WITH ALL SEASON RUN FLAT TIRES ALONG WITH A TIRE PRESSURE MONITOR SYSTEM . AFTER TAKING DELIVERY OF THE VEHICLE, SHE LEARNED THE VEHICLE WAS EQUIPPED WITH LOW-... Read more
Incident date: Mar 24, 2016
I GOT INTO MY CAR AT WORK TO GO TO A BUSINESS. I INSERTED THE KEY AND STARTED THE CAR AND THE AIR BAGS IN THE STEERING WHEEL AND THE PASSENGER SIDE OF THE DASH DEPLOYED BREAKING THE DASH AND THE WINDSHIELD. THE CAR WAS STATIONARY AND PARKED IN MY COMPANY'S PARKING LOT.
Incident date: Feb 27, 2016
ON 2/31/16 I DROVE MY NEW VEHICLE FROM MY HOME TO THE GROCERY STORE APPROX.2.5 MILES AWAY,AS I WAS PARKING MY VEHICLE IN THE H/C SPOT ,A GOOD "SAMARITAN" TAPPED ON MY WINDOW & INFORMED ME THAT MY NEW VEHICLE WAS LEAKING GAS,HE CALLED 911 TO HAVE THE FIRE DEPARTMENT CLEAN UP THE GAS SPILL,I CALLED TRIPLE AAA TO DELIVER MY NEW VEHICLE TO THE CAR DEALERSHIP IN DELRAY BEACH FLA,THEY REPAIRED THE GAS L... Read more
Incident date: Jan 17, 2014
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PASSENGER SIDE HEADLIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT CONDENSATION ENTERED INTO THE HEADLIGHT ASSEMBLY, WHICH WOULD SHORT OUT THE ELECTRICITY IN THE UNIT. THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED ON TWO PRIOR OCCASION... Read more
Incident date: Mar 23, 2016
DO YOU REALLY BELIEVE PLACING 2 PLASTIC CAPS ON A KEY SOLVES THIS IGNITION RECALL? THE RECALL IS FOR THE IGNITION SWITCH! I TOOK THE CAR IN TODAY AND THIS IS HOW THEY ADDRESSED THE ISSUE. THIS WAS A COMPLETE WASTE OF MY TIME AND I AM NO MORE SAFER NOW THAN BEFORE I WENT IN.
Incident date: Sep 3, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING 50 MPH, THE AIR BAG LIGHTS REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAGS SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000. UPDATED 05/11/16*LJ UPDATED 05/16/16. *JB
Incident date: Sep 15, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING VARIOUS SPEEDS, THE SERVICE AIR BAG WARNING MESSAGE DISPLAYED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SIDE PRESENCE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000. UPD... Read more
Incident date: Feb 24, 2016
VEHICLE HEADLAMPS WENT OUT TOTALLY WITHIN 2 DAYS AFTER MOISTURE AND CONDENSATION APPEARED BEHIND PROTECTIVE CLEAR SEALED COVERS. LEFT SIDE WENT OUT WHILE VEHICLE WAS IN MOTION, RIGHT SIDE WAS OUT WHEN I ARRIVED FOR SERVICE THE NEXT DAY. I WAS CHARGED $1354.47 BY CADILLAC TO REPLACE ALL COMPONENTS ON EACH SIDE, INCLUDING NEW CLEAR COVERS AND SEALS. I CHECKED ONLINE AND THIS IS A KNOWN ISSUE. WH... Read more
Incident date: Mar 1, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING 40 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS ELIGIBLE FOR REPAIRS UNDER A CUSTOMER SATISFACTION CAMPAIGN RELATED T... Read more
Incident date: Mar 17, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE CHECK BRAKE FLUID WARNING LIGHT ILLUMINATED. THE CONTACT REFILLED THE VEHICLE WITH BRAKE FLUID. THE FOLLOWING DAY, THE CONTACT NOTICED A PUDDLE OF BRAKE FLUID LEAKING FROM THE VEHICLE. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDE... Read more
CADILLAC
ESCALADE ESV
(2005) - SERVICE BRAKES
Mar 17, 2016
Incident date: Feb 14, 2016
FEBRUARY 14, 2016 I WAS DRIVING TO WORK GOING ABOUT 50 MILES PER HOUR UPON APPROACHING 60 THE VEHICLE BEGIN TO LOSE POWER SO I STEERED OVER TO THE SIDE OF THE HIGHWAY AND HIT THE ONSTAR BUTTON TO TELL THEM THAT I WAS LOSING POWER AND THAT WOULD THEY RUN A DIAGNOSTIC THEY STATED THAT WOULD. THEY STATED ALSO WHAT THEY ARE GOING TO CHECK, BRAKING SYSTEM, ENGINE, TRANSMISSION ETC. WHEN THEY CAME BAC... Read more
Incident date: Dec 28, 2015
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS, WHERE IT WAS BROUGHT TO THE CONTACTS ATTENTION THAT RODENTS HAD CHEWED THROUGH THE WIRING IN THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN... Read more
Incident date: Mar 1, 2016
HEADLAMP CONDENSATION CAUSING LAMP TO GO OUT SOMETIMES WILL COME BACK ON. SHOULD NOT BE HAPPENING. NEVER HAD ANOTHER VEHICLE HAVE THIS ISSUE. SHOULD BE A RECALL TO FIX THIS EXPENSIVE CONDENSATION AND LAMP. POLICE ENJOY STOPPING VEHICLES WITH NO LIGHT! THIS HAS BEENOCCURING OVER LAST 6 MONTHS MORE OFF THAN ON. RAIN REALLY MAKES WORSE. CONDENSATION NEVER COMPLETELY GOES AWAY AND INSIDE INDICSTOR LIG... Read more
Incident date: Mar 1, 2016
HEADLAMP CONDENSATION CAUSING LAMP TO GO OUT SOMETIMES WILL COME BACK ON. SHOULD NOT BE HAPPENING. NEVER HAD ANOTHER VEHICLE HAVE THIS ISSUE. SHOULD BE A RECALL TO FIX THIS EXPENSIVE CONDENSATION AND LAMP. POLICE ENJOY STOPPING VEHICLES WITH NO LIGHT! THIS HAS BEENOCCURING OVER LAST 6 MONTHS MORE OFF THAN ON. RAIN REALLY MAKES WORSE. CONDENSATION NEVER COMPLETELY GOES AWAY AND INSIDE INDICSTOR LIG... Read more
Incident date: Oct 15, 2014
SINCE OCT. 2014 I HAVE HAD ISSUES WITH THE"STABILITY SYSTEM" TO BE SERVICED YET IT WORKS??? THE HOOD HASN'T EVER STAYED UP WHICH HAD BEEN A PAIN BEING STARTING A COUPLE MONTHS AGO THE BATTERY STARTING HAVING ISSUES IN THE COLD WEATHER. SOMETHING IS DRAINING IT AND I DON'T KNOW FROM WHERE.
Incident date: Oct 15, 2014
SINCE OCT. 2014 I HAVE HAD ISSUES WITH THE"STABILITY SYSTEM" TO BE SERVICED YET IT WORKS??? THE HOOD HASN'T EVER STAYED UP WHICH HAD BEEN A PAIN BEING STARTING A COUPLE MONTHS AGO THE BATTERY STARTING HAVING ISSUES IN THE COLD WEATHER. SOMETHING IS DRAINING IT AND I DON'T KNOW FROM WHERE.
Incident date: Oct 15, 2014
SINCE OCT. 2014 I HAVE HAD ISSUES WITH THE"STABILITY SYSTEM" TO BE SERVICED YET IT WORKS??? THE HOOD HASN'T EVER STAYED UP WHICH HAD BEEN A PAIN BEING STARTING A COUPLE MONTHS AGO THE BATTERY STARTING HAVING ISSUES IN THE COLD WEATHER. SOMETHING IS DRAINING IT AND I DON'T KNOW FROM WHERE.
Incident date: Feb 10, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE VEHICLE WAS EQUIPPED WITH MICHELIN PRIMACY MXM4, SIZE: 225/40/R18. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE TREAD SEPARATED AROUND THE SIDEWALL OF THE FRONT PASSENGER SIDE TIRE. THE CONTACT ALSO NOTICED A BUBBLE AT THE SITE OF THE SEPARATION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED.... Read more
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER FOR DIAGNOSTIC TESTING. A FAILURE CODE WAS FOUND AT THE PASSENGER SENSING SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE FAILURE MILEAGE WAS 180,000... Read more
Incident date: Mar 13, 2016
VEHICLE HAS ON 43,921 MILES AND THE FRONT HEADLAMP ASSEMBLY GOT WATER IN IT AND BLEW OUT THE HID HEADLIGHT. THESE ARE SUPPOSED TO BE SEALED UNITS AND SHOULD NOT EVER LEAK. NEVER IN ANY OTHER CAR I'VE EVER OWNED HAS THE HEADLAMP ASSEMBLE LEAKED. FURTHER THIS IS A KNOWN PROBLEM WITH THIS MAKE AND YEAR MODEL, AND CADILLAC SHOULD BE REPLACING THEM AT NO COST
Incident date: Mar 8, 2016
WHILE DRIVING DOWN A HILL IN TOWN, MY VEHICLE COMPLETELY SHUT DOWN. ONLY COMPONENT STILL WORKING WAS THE RADIO. NO FLASHERS, NO TURN SIGNALS. WAS ABLE TO GLIDE TO THE SIDE OF THE ROAD AND PUT THE CAR IN PARK. I WAS ABLE TO RESTART THE CAR. DASH LOOKED DIFFERENT AFTER RESTART, INFO MISSING. DROVE A FEW MORE BLOCKS, STOPPED AND SHUT CAR DOWN. WHEN I RESTARTED AGAIN THE VEHICLE WAS BACK TO NORMAL.
Incident date: Mar 9, 2016
2.0T ENGINE HAS HAD PISTON FAILURE AT ~7,000 MILE AND AGAIN AT ~13,000 MILES. THIS SEEMS TO BE KNOWN ISSUE AT: HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-ATS-PERFORMANCE-FORUM/613529-2-0T-BAD-PISTONS-ROLL-CALL.HTML.
Incident date: Mar 15, 2015
TAKATA RECALL-NOT NOTIFIED OF AIRBAG RECALL. RECALL WITHDRAWN DECEMBER 2014. MARCH OF 2015 MY PASSENGER AIRBAG LIGHT CAME ON. TOOK TO MY CERTIFIED GM MECHANIC, CHECKED IT OUT AND SENT ME TO CHUCK FAIRBANKS (DEALER) BECAUSE OF RECALL. THIS IS WHEN I WAS TOLD THE RECALL HAD BEEN WITHDRAWN. I HAVE BEEN SEARCHING FOR HELP WITH THIS DANGEROUS MATTER SINCE. I NEED MORE INFORMATION ON WHO AND WHAT ... Read more
Incident date: Mar 15, 2015
TAKATA RECALL-NOT NOTIFIED OF AIRBAG RECALL. RECALL WITHDRAWN DECEMBER 2014. MARCH OF 2015 MY PASSENGER AIRBAG LIGHT CAME ON. TOOK TO MY CERTIFIED GM MECHANIC, CHECKED IT OUT AND SENT ME TO CHUCK FAIRBANKS (DEALER) BECAUSE OF RECALL. THIS IS WHEN I WAS TOLD THE RECALL HAD BEEN WITHDRAWN. I HAVE BEEN SEARCHING FOR HELP WITH THIS DANGEROUS MATTER SINCE. I NEED MORE INFORMATION ON WHO AND WHAT ... Read more
Incident date: Dec 4, 2013
STEERING SCREECHES AND SHUDDERS WHEN TURNING WHEN TEMPERATURES ARE BELOW 40 F. I'VE TAKEN IT IN TO BE CHECKED AT LEAST SIX TIMES. I AM REPEATEDLY TOLD THERE IS NOTHING WRONG WITH IT. THIS HAS BEEN AN ISSUE FROM THE GET GO AND NOW WITH 55,000 MILES ON THE CAR IT IS NO LONGER UNDER WARRANTEE.
Incident date: Mar 10, 2016
TL* THE CONTACT OWNED A 2004 CADILLAC CTS EQUIPPED WITH UNIROYAL TIGER PAW TOURING TIRES, SIZE: 235/55R17 99HM+S (NA). WHILE DRIVING APPROXIMATELY 25 MPH ON SLIGHTLY WET ROADS, THE VEHICLE BEGAN TO HYDROPLANE, DROVE INTO A DITCH, AND CRASHED INTO A TREE. THE VEHICLE'S TIRES FAILED TO GAIN TRACTION IN ORDER FOR THE CONTACT TO GAIN CONTROL OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE W... Read more
Crash
1 injured
Incident date: Mar 10, 2016
TL* THE CONTACT OWNED A 2004 CADILLAC CTS EQUIPPED WITH UNIROYAL TIGER PAW TOURING TIRES, SIZE: 235/55R17 99HM+S (NA). WHILE DRIVING APPROXIMATELY 25 MPH ON SLIGHTLY WET ROADS, THE VEHICLE BEGAN TO HYDROPLANE, DROVE INTO A DITCH, AND CRASHED INTO A TREE. THE VEHICLE'S TIRES FAILED TO GAIN TRACTION IN ORDER FOR THE CONTACT TO GAIN CONTROL OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE VEHICLE W... Read more
Crash
1 injured
Incident date: Mar 4, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. WHILE DRIVING AT APPROXIMATELY 10 MPH IN SNOWY CONDITIONS, THE STEERING WHEEL SEIZED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE IGNITION WAS TURNED OFF AND ON AND THE STEERING RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE F... Read more
Incident date: Oct 12, 2007
THE CLUTCH ON THE CADILLAC CTS V WENT AFTER 40,000 MILES. WHEN IT GETS COLD OUTSIDE THE IT CAN BECOME STICKY AND NOT FULLY USABLE. I THINK IT MIGHT BE THE HYDRALIC FLUID IN THE CLUTCH. IT SHOULD NOT GO BAD EVERY 40,000 MILES CAN LEAD TO POSSIBLE CRASH IF THE CLUTCH DOES NOT ENGAGE. I AM LUCKY HAVE NOT BEEN IN A CRASH DUE TO THE PROBLEMS I AM HAVING WITH IT.
Incident date: Mar 2, 2016
FRONT END COLLISION INTO SIDE OF 2007 CHEVY SUBURBAN AT 40-45 MPH. DRY ROAD CONDITIONS. AIR BAGS DID NOT DEPLOY.
Crash
1 injured
Incident date: Mar 1, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE OPERATING THE VEHICLE, THE SERVICE AIR BAG SENSOR LIGHT AND MESSAGE DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
Incident date: Mar 1, 2016
LETTER FROM SENATOR NELSON RE CONSTITUENT RE 2004 CADILLAC DEVILLE ISSUES. *SMD THE CONSUMER STATED OIL HAS BEEN LEAKING FROM THE MAIN OIL SEAL FOR THE PAST FOUR YEARS. *JB
Incident date: Sep 17, 2014
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CO... Read more
Incident date: Mar 4, 2016
CADILLAC ATS LOST POWER AND SHUT OFF WHILE DRIVING CAUSING LOSE OF CONTROL AS WELL AS RIGHT CONTROL ARM SNAPPING IN HALF. DRIVER THEN HIT DITCH AND THEN A TREE CAUSE DAMAGE TO FRONT OF THE CAR AND INJURY TO DRIVE.
Crash
1 injured
Incident date: Mar 4, 2016
CADILLAC ATS LOST POWER AND SHUT OFF WHILE DRIVING CAUSING LOSE OF CONTROL AS WELL AS RIGHT CONTROL ARM SNAPPING IN HALF. DRIVER THEN HIT DITCH AND THEN A TREE CAUSE DAMAGE TO FRONT OF THE CAR AND INJURY TO DRIVE.
Crash
1 injured
Incident date: Feb 16, 2016
LEFT HEADLIGHT FLICKERS & WILL GO OFF ON IT'S OWN. HAVE REPLACED EXTERIOR LIGHT ASSEMBLY TWICE. ONE USED AND ONE WITH NEW BUT NOTHING HAS CHANGED. STATIONARY AND IN MOTION.
Incident date: Mar 1, 2016
THE FRONT HEADLIGHT ASSY CONTINUES TO GET WATER AND CONDENSATION IN IT AND THE HEAD LIGHT FAILS.
Incident date: Feb 9, 2016
FRONT HEADLAMPS HAVE A RECURRING FAILURE DUE TO A DESIGN FLAW WITH THE HOUSING.
Incident date: Feb 18, 2016
CAR JERKS AND SHUDDERS HEAVILY WHEN ACCELERATING AT 2000 RPM OR BETWEEN 40 AND 60 MPH. CHANGED TO NEW DRIVE SHAFT, TRANSMISSION REBUILT BUT NOTHING WORKS. IT IS A SERIOUS SAFETY CONCERN. IT HAPPENS AT HIGHWAYS.
Incident date: Jan 1, 2016
MY POWER HATCH BACK OPENS ON ITS OWN ALL THE TIME.
Incident date: Jan 1, 2016
MY POWER HATCH BACK OPENS ON ITS OWN ALL THE TIME.