Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Apr 15, 2015
I DISCOVERED FLUID LEAKING UNDER THE VEHICLE AND A BANGING, LOUD NOISE WAS PRESENT WHEN SHIFTING TO 1ST GEAR. THE VEHICLE WAS TAKEN TO THE MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR DIFFERENTIAL GASKET WAS RUPTURED. I CALLED THE GMC DEALER IN COSTA MESA, CA AND I WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN), EVEN IF THE VEHICLE EXPERIENCED THE... Read more
Incident date: Mar 4, 2016
I BROUGHT A 2008 CADILLAC BACK IN SEPT. 2014. APRIL OF 2015 I HAD A CRANKSHAFT SENSOR WENT OUT ON ME THREE TIMES ALL THREE TIMES I TOOK IT IN TO ROTH CADILLAC OF ERIE PA AND I ALSO CONTACT CADILLAC HEADQUARTERS AT THE SAME TIME. I PAY ALL THREE TIMES. THEY FIXED THE SENSOR AND REPAIRED THE WIRING HARNESS ALL THREE TIMES. IT SEEMS LIKE EVERY 3-6 MONTHS IT WOULD BREAK DOWN. WE WERE TOLD BY THE MECH... Read more
Incident date: Mar 4, 2016
I BROUGHT A 2008 CADILLAC BACK IN SEPT. 2014. APRIL OF 2015 I HAD A CRANKSHAFT SENSOR WENT OUT ON ME THREE TIMES ALL THREE TIMES I TOOK IT IN TO ROTH CADILLAC OF ERIE PA AND I ALSO CONTACT CADILLAC HEADQUARTERS AT THE SAME TIME. I PAY ALL THREE TIMES. THEY FIXED THE SENSOR AND REPAIRED THE WIRING HARNESS ALL THREE TIMES. IT SEEMS LIKE EVERY 3-6 MONTHS IT WOULD BREAK DOWN. WE WERE TOLD BY THE MECH... Read more
Incident date: Mar 4, 2016
I BROUGHT A 2008 CADILLAC BACK IN SEPT. 2014. APRIL OF 2015 I HAD A CRANKSHAFT SENSOR WENT OUT ON ME THREE TIMES ALL THREE TIMES I TOOK IT IN TO ROTH CADILLAC OF ERIE PA AND I ALSO CONTACT CADILLAC HEADQUARTERS AT THE SAME TIME. I PAY ALL THREE TIMES. THEY FIXED THE SENSOR AND REPAIRED THE WIRING HARNESS ALL THREE TIMES. IT SEEMS LIKE EVERY 3-6 MONTHS IT WOULD BREAK DOWN. WE WERE TOLD BY THE MECH... Read more
Incident date: Apr 8, 2016
ON APRIL 8 2016 MY WIFE WAS ON THE WAY TO THE BANK AT PEACH AND LIBERTY IN ERIE PA. SHE WAS STOPPED AT A RED LIGHT WHEN THE LIGHT TURN GREEN SHE HAD NO TRANSMISSION OR BRAKES. LUCKILY FOR HER THE EMERGENCE BREAK WORKED BECAUSE SHE WAS GOING BACKWARDS. HAD IT TOWED TO ROTH CADILLAC IN ERIE PA. WAS TOLD THAT THE TRANSMISSION AND TRANSFER CASE BROKE (THERE WAS NO WARNING) AND THEY DIDN'T KNOW WHY TH... Read more
Incident date: Apr 8, 2016
ON APRIL 8 2016 MY WIFE WAS ON THE WAY TO THE BANK AT PEACH AND LIBERTY IN ERIE PA. SHE WAS STOPPED AT A RED LIGHT WHEN THE LIGHT TURN GREEN SHE HAD NO TRANSMISSION OR BRAKES. LUCKILY FOR HER THE EMERGENCE BREAK WORKED BECAUSE SHE WAS GOING BACKWARDS. HAD IT TOWED TO ROTH CADILLAC IN ERIE PA. WAS TOLD THAT THE TRANSMISSION AND TRANSFER CASE BROKE (THERE WAS NO WARNING) AND THEY DIDN'T KNOW WHY TH... Read more
Incident date: Mar 15, 2016
THE CAR ACCELERATES AS SOON AS YOU TURN IT ON AND IT JUST KEEPS ACCELERATING SO WE HAVE TO TURN IT OF BECAUSE IT DOES NOT STOP. THE CAR WAS IN MOTION WHEN THIS HAPPENED.
Incident date: Apr 2, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE PROGRESSING WITHIN LESS THAN THIRTY DAYS OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP CONCERNING THE ELECTRONIC STRUTS AND THE CONTACT WAS UNABLE TO GET A DEFINITE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 101,093.
Incident date: Apr 16, 2016
WHEN DRIVING ON THE HIGHWAY OVER NORMAL BUMPS (BRIDGE SEAMS, R.R TRACKS, HIGHWAY CONCRETE EXPANSION JOINTS) THE CAR PERFORMS AN UNCOMMANDED TURN TO THE RIGHT, THE STEERING WHEEL IS QUICKLY TURNED TO THE LEFT BY DRIVER, FOLLOWED BY THE STEERING WHEEL POINTING (UP TO) APPROX. 30-45 DEGREES TO THE LEFT WHILE THE VEHICLE GOES STRAIGHT. SOMETIMES "STABILITRAK OFF" MESSAGE SHOWS ON THE DASH THEN THE ST... Read more
Incident date: Apr 11, 2016
I REPLACED MY FRONT HUBS ON 12/29/2015 AND LESS THEN 4 MONTHS LATER THEY NEEDED REPLACING AGAIN. IS THEIR A MANUFACTURER DEFECT IN THE HUBS AND WHAT WOULD BE THE CAUSE OF THE FAILURE..
Incident date: Mar 31, 2016
STARTED CAR TO PULL OUT OF GARAGE AIRBAG LIGHT CAME ON. TOOK TO DEALER WHO SAID AIRBAGS ARE DISABLED AND NEW MODULE NEEDS CHANGING AT COST OF $900.00.
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE COMING TO A STOP AT 20 MPH, THE VEHICLE SPUTTERED WITHOUT WARNING AND STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY CABLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. A FEW TIMES, THE VEHICLE HAD TO BE TOWED TO THE DEALER AND W... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE COMING TO A STOP AT 20 MPH, THE VEHICLE SPUTTERED WITHOUT WARNING AND STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY CABLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. A FEW TIMES, THE VEHICLE HAD TO BE TOWED TO THE DEALER AND W... Read more
Incident date: Dec 15, 2015
LOWER STEERING SHAFT REPLACED BECAUSE OF NOISE. NEW SHAFT INSTALLED BUT NOISE IS STILL THERE.
Incident date: Oct 13, 2015
TL* THE CONTACT OWNS A 2013 CADDILIAC SRX. THE CONTACT STATED THAT THE EXTERIOR HEADLAMPS HAD NOT EMITTED ENOUGH LIGHT WHILE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO VIEW THE ROADS DURING NIGHT TIME DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HEADLIGHTS WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE W... Read more
Incident date: Apr 10, 2016
2007 CADILLAC CTS BEGAN MAKING A LOUD HUMMING NOISE. HAD THE REAR DRIVER SIDE WHEEL BEARING CHANGED BUT THE NOISE CONTINUED. ON WAY HOME FROM WORK THE FOLLOWING DAY ON I75 DRIVING 70MPH WHICH IS THE SPEED LIMIT, THE CAR STARTED MAKING A LOUD CLUNKING SOUND AND WAS NEARLY IMPOSSIBLE TO STEER. NEARLY HAD ACCIDENT WHILE TRYING TO GET TO SHOULDER OF ROAD. WAS INFORMED BY MECHANIC THAT "THE REAR END ... Read more
Incident date: Aug 26, 2015
I WAS THE OWNER OF A 2014 CADILLAC ESCALADE. ON AUGUST 26, 2015, WHILE DRIVING I PLUGGED IN MY CELL PHONE CHARGER INTO THE CIGARETTE LIGHTER. SPARKS AND SMOKE STARTED COMING FROM UNDERNEATH THE DASHBOARD. I PULLED OVER TO A SIDE STREET. NO SOONER THAN I WAS ABLE TO GET OUT, THE ENTIRE CABIN OF THE VEHICLE, THE DOORS,SEATS, CONSOLE BURST INTO FLAMES. THE ENGINE WAS ON FIRE AS WELL. THIS WAS A DEVA... Read more
Fire
Incident date: Aug 26, 2015
I WAS THE OWNER OF A 2014 CADILLAC ESCALADE. ON AUGUST 26, 2015, WHILE DRIVING I PLUGGED IN MY CELL PHONE CHARGER INTO THE CIGARETTE LIGHTER. SPARKS AND SMOKE STARTED COMING FROM UNDERNEATH THE DASHBOARD. I PULLED OVER TO A SIDE STREET. NO SOONER THAN I WAS ABLE TO GET OUT, THE ENTIRE CABIN OF THE VEHICLE, THE DOORS,SEATS, CONSOLE BURST INTO FLAMES. THE ENGINE WAS ON FIRE AS WELL. THIS WAS A DEVA... Read more
Fire
Incident date: Nov 20, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SERVICE STABILITY TRACTION CONTROL WARNING LIGHT FLASHED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TAKEN TOA DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE CV BOOTS. THE DEALER REPLACED THE CV BOOTS BUT THE FAILURE CONTINUED SHORTLY AFT... Read more
Incident date: May 16, 2008
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE ATTEMPTING TO MAKE A RIGHT TURN ONTO A THREE LANE HIGHWAY FROM A COMPLETED STOP, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED ON SEVERAL OCCASIONS INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE RECURRED AND TH... Read more
Incident date: Apr 11, 2016
ENGINE STARTED MISFIRING WHILE ON HIGHWAY. ENGINE LIGHT CAME ON AND WAS BLINKING. I PULLED OFF THE ROAD AND HAD THE CAR TOWED TO DEALER. THE RESULT IS #6 AND #8 ARE MISFIRING AND ALSO WERE TOLD THAT 2 MANIFOLD BOLTS ON RIGHT SIDE OF ENGINE WERE BROKEN OFF IN ENGINE BODY. IF THEY CANNOT GET THE BOLTS TO BACK OFF THEY WILL HAVE TO PULL THE HEAD TO DRILL THEM OUT ON THE INSIDE.
Incident date: Apr 11, 2016
ENGINE STARTED MISFIRING WHILE ON HIGHWAY. ENGINE LIGHT CAME ON AND WAS BLINKING. I PULLED OFF THE ROAD AND HAD THE CAR TOWED TO DEALER. THE RESULT IS #6 AND #8 ARE MISFIRING AND ALSO WERE TOLD THAT 2 MANIFOLD BOLTS ON RIGHT SIDE OF ENGINE WERE BROKEN OFF IN ENGINE BODY. IF THEY CANNOT GET THE BOLTS TO BACK OFF THEY WILL HAVE TO PULL THE HEAD TO DRILL THEM OUT ON THE INSIDE.
Incident date: Apr 11, 2016
ENGINE STARTED MISFIRING WHILE ON HIGHWAY. ENGINE LIGHT CAME ON AND WAS BLINKING. I PULLED OFF THE ROAD AND HAD THE CAR TOWED TO DEALER. THE RESULT IS #6 AND #8 ARE MISFIRING AND ALSO WERE TOLD THAT 2 MANIFOLD BOLTS ON RIGHT SIDE OF ENGINE WERE BROKEN OFF IN ENGINE BODY. IF THEY CANNOT GET THE BOLTS TO BACK OFF THEY WILL HAVE TO PULL THE HEAD TO DRILL THEM OUT ON THE INSIDE.
Incident date: Mar 28, 2016
PASSENGER SEAT BELT (FEMALE) ASSEMBLY USING A TAKATA INITIATOR (CYLINDER ALONGSIDE THE SEAT) FOR AIRBAG DEPLOYMENT SENSOR FAILURE. DEALER SAYS PARTS IN NO LONGER MADE, NO ONE MAKES AFTERMARKET PARTS FOR THE SRS, THEREFORE NO REPAIR CAN BE MADE AND JEOPARDIZES SAFETY AND OMITS THE PURPOSE OF AN SRS.
Incident date: May 1, 2015
HOOD HYDRAULICS BAR DOESN'T STAY UP ON FRONT.REAR HYDRAULICS HATCH DOOR DOESN'T STAY UP. BRAKE LINE IS ROTTED YET WAS GARAGED FOR MOST OF ITS LIFE.CADDY REPAIR NOTICED THIS. FRONT AND REAR DIFFERENTIALS ARE BAD.THEY ARE LEAKING.BROUGHT IT IN BECAUSE OF THE NOISE TO MECHANIC AND TOO COSTLY TO REPAIR. EXTENDED WARRANTY WAS USELESS. THEY DIDN'T COVER IT ALTHOUGH IT STATES THEY COVER DIFFERENTIALS IF... Read more
Incident date: May 1, 2015
HOOD HYDRAULICS BAR DOESN'T STAY UP ON FRONT.REAR HYDRAULICS HATCH DOOR DOESN'T STAY UP. BRAKE LINE IS ROTTED YET WAS GARAGED FOR MOST OF ITS LIFE.CADDY REPAIR NOTICED THIS. FRONT AND REAR DIFFERENTIALS ARE BAD.THEY ARE LEAKING.BROUGHT IT IN BECAUSE OF THE NOISE TO MECHANIC AND TOO COSTLY TO REPAIR. EXTENDED WARRANTY WAS USELESS. THEY DIDN'T COVER IT ALTHOUGH IT STATES THEY COVER DIFFERENTIALS IF... Read more
Incident date: May 1, 2015
HOOD HYDRAULICS BAR DOESN'T STAY UP ON FRONT.REAR HYDRAULICS HATCH DOOR DOESN'T STAY UP. BRAKE LINE IS ROTTED YET WAS GARAGED FOR MOST OF ITS LIFE.CADDY REPAIR NOTICED THIS. FRONT AND REAR DIFFERENTIALS ARE BAD.THEY ARE LEAKING.BROUGHT IT IN BECAUSE OF THE NOISE TO MECHANIC AND TOO COSTLY TO REPAIR. EXTENDED WARRANTY WAS USELESS. THEY DIDN'T COVER IT ALTHOUGH IT STATES THEY COVER DIFFERENTIALS IF... Read more
Incident date: Jan 5, 2004
WATER PUMP LEAK AFTER 50K MILES. HAD TO BE REPAIRED 3 TIMES. POSSIBLY DUE TO OVERHEATING WHEN RADIATOR CAP WAS LEFT LOOSE.
Incident date: Dec 15, 2007
HEADLIGHTS FLICKER AND GO OUT. IF YOU TURN AUTO OFF AND BACK ON, THE HEADLIGHTS COME BACK ON, BUT DO NOT STAY ON. . RIGHT SIDE MORE OFTEN THEN LEFT, BUT BOTH FLICKER AND TURN OFF. THIS CONDITION WAS THERE WHEN THE CAR WAS ONLY A YEAR OLD BUT WASN'T VERY BAD SO DIDN'T GET IT FIXED UNDER WARRANTEE. NOW THE PROBLEM IS A SAFETY HAZARD, BUT CANNOT GET ANY DEALER TO EVEN LOOK AT THE PROBLEM. THERE WAS A... Read more
Incident date: Jan 1, 2008
TRANSMISSION FAILED AFTER 60K MILES AND NEEDED TO BE REBUILT.
Incident date: Feb 2, 2009
REAR MAIN SEAL LEAK AFTER 70K MILES. WILL REQUIRE OVER $4K DUE TO ENGINE NEEDING TO BE REMOVED.
Incident date: Apr 7, 2016
RANDOM TRACTION CONTROL ENGAGEMENT AND STABILITY SYSTEM BOTH NOTED IN RADIO -- BUT NO CONDITIONS TO WARRANT IT AND NO CODES TO EXPLAIN IT--WHEN CHECKED NOTHING FOUND. CAUSES DANGEROUS UNEXPECTED SLOWING OF VEHICLE BOTH AT INITIAL ACCELERATION AND TURNING WHICH IS CONTRARY TO WHAT WOULD BE EXPECTED BY SURROUNDING TRAFFIC. THEN SLUGGISH W DECELERATION BUT NO CHECK LIGHT AND MECHANIC CAN'T FIGURE.... Read more
Incident date: Apr 7, 2016
RANDOM TRACTION CONTROL ENGAGEMENT AND STABILITY SYSTEM BOTH NOTED IN RADIO -- BUT NO CONDITIONS TO WARRANT IT AND NO CODES TO EXPLAIN IT--WHEN CHECKED NOTHING FOUND. CAUSES DANGEROUS UNEXPECTED SLOWING OF VEHICLE BOTH AT INITIAL ACCELERATION AND TURNING WHICH IS CONTRARY TO WHAT WOULD BE EXPECTED BY SURROUNDING TRAFFIC. THEN SLUGGISH W DECELERATION BUT NO CHECK LIGHT AND MECHANIC CAN'T FIGURE.... Read more
Incident date: Apr 7, 2016
RANDOM TRACTION CONTROL ENGAGEMENT AND STABILITY SYSTEM BOTH NOTED IN RADIO -- BUT NO CONDITIONS TO WARRANT IT AND NO CODES TO EXPLAIN IT--WHEN CHECKED NOTHING FOUND. CAUSES DANGEROUS UNEXPECTED SLOWING OF VEHICLE BOTH AT INITIAL ACCELERATION AND TURNING WHICH IS CONTRARY TO WHAT WOULD BE EXPECTED BY SURROUNDING TRAFFIC. THEN SLUGGISH W DECELERATION BUT NO CHECK LIGHT AND MECHANIC CAN'T FIGURE.... Read more
Incident date: Mar 20, 2016
I PURCHASED MY USED 2010 SRX IN FEB. OF 2015. SINCE THEN I'VE HAD MY HEADLIGHTS FIXED THREE TIMES DUE TO CONDENSATION BUILDUP. IT STARTED OFF WITH THE PASSENGER SIDE, I GOT THAT FIXED THEN SIX MONTHS LATER THEY BOTH GOT CONDENSATION. GOT THEM BOTH FIXED BECAUSE ITS INSPECTION TIME TWO WEEKS AFTER INSPECTION DRIVER SIDE COMPLETELY BURNED OUT. I WAS ON MY TO PA FROM VA AND MY HEADLIGHT WENT OUT. CAD... Read more
Incident date: Mar 20, 2016
] LEAKING HEADLIGHTS! (WATER, CONDENSATION, MOISTURE, ETC)
Incident date: Apr 6, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. AFTER PURCHASING THE VEHICLE FROM AN INDEPENDENT DEALER, THE CONTACT TOOK THE VEHICLE TO A CERTIFIED FORD DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE LIGHT WAS ILLUMINATED AND THE DRIVE SHAFT COUPLERS, POWER STEERING, FRONT WHEEL BEARING, AND MOTOR MOUNTS WERE ALL DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS RETURNED TO THE INDEPENDENT DEALER ... Read more
Incident date: Apr 6, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. AFTER PURCHASING THE VEHICLE FROM AN INDEPENDENT DEALER, THE CONTACT TOOK THE VEHICLE TO A CERTIFIED FORD DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE LIGHT WAS ILLUMINATED AND THE DRIVE SHAFT COUPLERS, POWER STEERING, FRONT WHEEL BEARING, AND MOTOR MOUNTS WERE ALL DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS RETURNED TO THE INDEPENDENT DEALER ... Read more
Incident date: Apr 6, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. AFTER PURCHASING THE VEHICLE FROM AN INDEPENDENT DEALER, THE CONTACT TOOK THE VEHICLE TO A CERTIFIED FORD DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE LIGHT WAS ILLUMINATED AND THE DRIVE SHAFT COUPLERS, POWER STEERING, FRONT WHEEL BEARING, AND MOTOR MOUNTS WERE ALL DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS RETURNED TO THE INDEPENDENT DEALER ... Read more
Incident date: Apr 6, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. AFTER PURCHASING THE VEHICLE FROM AN INDEPENDENT DEALER, THE CONTACT TOOK THE VEHICLE TO A CERTIFIED FORD DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE LIGHT WAS ILLUMINATED AND THE DRIVE SHAFT COUPLERS, POWER STEERING, FRONT WHEEL BEARING, AND MOTOR MOUNTS WERE ALL DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS RETURNED TO THE INDEPENDENT DEALER ... Read more
Incident date: Apr 6, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. AFTER PURCHASING THE VEHICLE FROM AN INDEPENDENT DEALER, THE CONTACT TOOK THE VEHICLE TO A CERTIFIED FORD DEALER. THE TECHNICIAN DIAGNOSED THAT THE ENGINE LIGHT WAS ILLUMINATED AND THE DRIVE SHAFT COUPLERS, POWER STEERING, FRONT WHEEL BEARING, AND MOTOR MOUNTS WERE ALL DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS RETURNED TO THE INDEPENDENT DEALER ... Read more
Incident date: Apr 6, 2016
INSTRUMENT PANEL LIGHTS DO NOT COME ON AFTER LEAVING A DARK AREA WHILE DRIVING.
Incident date: Feb 1, 2016
HEADLIGHTS LOW BEAM HEADLIGHT IS VERY POOR. VERY DIFFICULT TO SEE AND IS VERY DANGEROUS.
Incident date: Mar 1, 2016
THE FRAME HAS RUSTED OUT ON BOTH SIDES UNDER THE FRONT OF THE CAR WHERE THE MANUFACTURER INSTALLED WATER LINES THAT DRIPPED ON THE FRAME CAUSING IT TO RUST COMPLETELY THROUGH ON ONE SIDE AND THE OTHER IS ALMOST THERE. THE DEALERSHIP AND AN AUTO BODY MAN TOLD ME THAT IT WAS NOT SAFE TO DRIVE. I HAVE DONE EVERYTHING TO TAKE GOOD CARE OF MY CAR SO THAT I COULD KEEP IT FOR A LONG TIME. I CANNOT DRIVE ... Read more
Incident date: Apr 2, 2016
WHEN THE CAR IS DRIVING AT 50 MPH OR HIGHER A MESSAGE IS SENT ACROSS THE DASHBOARD SAYING TO "SERVICE STABILITY SYSTEM" I TOOK IT TO A MECHANIC SO SENSORS WERE BAD AND HE COULD NOT FIND THE ISSUE, WHEN THIS MESSAGE APPEARS ON THE DASHBOARD AT HIGH SPEEDS IT FEELS LIKE ABS KICKS IN WITHOUT ME TOUCHING THE BRAKES AT ALL, SO THE CAR WILL BRAKE ON ITS OWN AND ALMOST CAUSED A MULTI-CAR PILE UP BECAUSE ... Read more
Incident date: Apr 2, 2016
WHEN THE CAR IS DRIVING AT 50 MPH OR HIGHER A MESSAGE IS SENT ACROSS THE DASHBOARD SAYING TO "SERVICE STABILITY SYSTEM" I TOOK IT TO A MECHANIC SO SENSORS WERE BAD AND HE COULD NOT FIND THE ISSUE, WHEN THIS MESSAGE APPEARS ON THE DASHBOARD AT HIGH SPEEDS IT FEELS LIKE ABS KICKS IN WITHOUT ME TOUCHING THE BRAKES AT ALL, SO THE CAR WILL BRAKE ON ITS OWN AND ALMOST CAUSED A MULTI-CAR PILE UP BECAUSE ... Read more
Incident date: Mar 28, 2016
CAR SHUT OFF FOR THE SECOND TIME NO ON HAS LOOKED IN TO THIS. THIS IS MY SECOND CAR ACCIDENT AND NOW OUT OF WORK.
Crash
Incident date: Jan 6, 2015
PASSENGER AIR BAG WARNING IS ON. IT WAS REPAIRED ONCE UNDER WARRANTY. I AM NOW DRIVING WITH NO AIR BAGS BECAUSE THE DEFECTIVE MODULE WAS REPLACED WITH A MODULE FROM THE SAME MANUFACTURER THAT MADE THE FIRST DEFECTIVE ONE. IF MY CAR WAS A CTS IT WOULD BE REPAIRED BY CADILLAC AS HUNDREDS OF CTS CARS HAVE BEEN RECALLED FOR THIS REASON. I HAVE OWNED CADILLACS MOST OF MY LIFE. THIS MAY BE THE LAST O... Read more
Incident date: Mar 30, 2016
TOOK THE CAR TO THE SUPERMARKET & AS I WAS DRIVING HOME I WENT TO STOP AT A RED LIGHT & MY BRAKES COMPLETELY FAILED. THERE WAS NO WARNING, THANK GOD I WAS NOT GOING FAST AND I WAS NOT HIT BY ANOTHER CAR. BRAKE FLUID HAD COMPLETELY DRAINED OUT OF THE SYSTEM. GOT MY CAR TOWED TO REPAIR SHOP WHERE WE HAVE ALL OUR CARS SERVICED. MECHANIC SAID ALL THE BRAKE LINES WERE ALL ROTTED/RUSTED. CAN'T GET PARTS... Read more
Incident date: Nov 13, 2015
THE VEHICLE HAD VIRTUALLY NO BRAKES TO STOP IT AND 11,215 MILES. GENERAL MOTORS ALREADY HAD SERVICE WARNINGS OUT TO DEALERS DATED 7/17/2015, GM DOCUMENT ID #4242788. THEY SAY THEY REPLACED PADS AND ROTORS. AT 23,589 MILES THE VEHICLE NEEDED BRAKES AGAIN. SERVICE MANAGER TELLS US THAT THIS IS A KNOWN PROBLEM AT GENERAL MOTORS. THEY HAVE EVEN ISSUED A NEW WARNING FOR 2016 MODELS. I CONSIDER THE VEHI... Read more