Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: May 17, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ABNORMAL NOISE FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE ALSO EXPERIENCED A LOSS OF POWER. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER BEING SHIFTED... Read more
Incident date: May 17, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT THE SEAT BELT WAS FRACTURED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE DRIVER SUSTAINED MULTIPLE MINOR LACERATIONS ON THE LEFT FOREARM DUE TO THE FAILURE, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
1 injured
Incident date: May 17, 2010
TL* THE CONTACT OWNS A 2006 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKES MADE A METAL TO METAL GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHO DIAGNOSED THE VEHICLE AND MADE UNKNOWN REPAIRS. THE FAILURE RECURRED APPROXIMATELY ONE YEAR LATER. THE STABILIZER LIGHT REMAINED ILLUMINATED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS... Read more
Incident date: May 9, 2016
"TAKATA RECALL CAR STARTED TO ALARM FOR NO REASON WHEN I OPENED THE TRUNK WITH THE KEY WITHOUT UNLOCKING DOORS THEN EVENTUALLY ENGINE WOULD CUT OUT IN THE MIDDLE OF DRIVING OR CAR WOULDN'T START ANYMORE BECAUSE OF THE ANTI THEFT SYSTEM DISABLING THE STARTER. IT'S SAID TO BE A KNOWN ISSUE WITH GM VEHICLES SO I'M CURIOUS WHY THERE IS NO RECALL
Incident date: Feb 4, 2016
CAR WAS DAMAGED AT GOLD COAST CADILLAC IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. IT WAS T-BONED ON THE RIGHT PASSENGER SIDE REAR DOOR. IT COST $11,622.15 TO REPAIR. THE DEALERSHIP IS REFUSING TO GIVE ME THEIR INSURANCE INFORMATION.
Crash
Incident date: Apr 22, 2016
WHEN THE CAR IS ON IDLE EITHER IN PARK OR DRIVE, WITH THE BARAKE ON THE ENGINE VIBRATES. THIS OCCURRED WITH THE AC OFF. I HAVE 32K MILES AND I TOOK IT TO MY DEALER IN VENICE FL AND THE SERVICE REP DIDNT EVEN ALLOW IT TO GO TO THE SERVICE TECHNICIAN. HE GOT IN THE CAR WITH ME AND HE SAID IT WAS NORMAL AND RECOMENDED A FI CLEANER. I AM CONCERNED THAT THE CAR WILL HESITATE AND MY FAMILY AND I MAY HET... Read more
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THE AIR BAG NEEDED TO BE REPLACED HOWEVER, THE CONTACT STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,837.
Incident date: Feb 15, 2016
WINDSHIELD WIPERS FAILED TO WORK ON LOW, INTERMITTENT OR "RAIN SENSE" SETTINGS. FAILURE WAS INTERMITTENT AND SOMETIMES THE WIPERS WOULD NOT STOP OR THEY CAME ON VOLUNTARILY. ADDITIONALLY, THE WINDSHIELD WASHER FAILED AT THE SAME TIME. THIS WOULD OCCUR WHETHER THE CAR WAS STATIONARY OR IN MOTION AND WAS LOCAL INDEPENDENT. I WENT TO THE LOCAL DEALER WHO INFORMED ME THEY DID NOT WORK ON CARS BU... Read more
Incident date: Jan 1, 2016
I HAVE A 2010 CADILLAC SRX AND BOTH OF THE THE LIGHT COVERS ARE FIELD WITH CONDENSATION THE DRIVERS LIGHT GOT BLOWN OUT BECAUSE OF THE CONDENSATION. IT DOES NOT LOOKE LIKE MY LIGHTS ARE EVEN ON WHEN THEY ARE AND I JUST GOT NEW LIGHTS ON BOTH SIDES. THE DEALERSHIP SAID THE LIGHT COVERS ARE 450.00 A PIECE AND 1300.00 FOR LABOR WHICH I CAN'T AFFORD THEY REALLY SHOULD RECALL THIS BECAUSE IT IS UNSAF... Read more
Incident date: Mar 1, 2010
MOUNTED ON MY NEW VOGUE 2010 SRX CAD (VIN: [XXX]) WERE 275-45-20 TIRES ON 8" WHEELS. INSTEAD OF P235/65R 18. I BELIEVE THAT THIS HAS CAUSED ONGOING (SINCE TIME OF VEHICLE PURCHASE) LOST OF TIRE AIR PRESSURE AND/OR POSSIBLE HUB BEARING ISSUES; AS WELL IS A SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: May 5, 2016
BROKEN SHIFT CABLE PARKED THE VEHICLE AS NORMAL. RETURNED TO THE CAR AND STARTED IT. SHIFTED INTO REVERSE TO LEAVE A PARKING SPACE AND THEN TO DRIVE. THE CAR REMAINED IN REVERSE ONLY CAUSING A DANGEROUS SITUATION IN A PARKING LOT. WHEN I THEN SHUT IT OFF, IT WOULD NOT START AS IT BELIEVED IT WAS IN REVERSE. CAR HAD TO BE TOWED AND DEALER CHARGE $600 TO REPLACE THE SHIFTER CABLE. I WENT ONL... Read more
Incident date: May 5, 2015
BRAKES FAIL WHEN MAKING SHARP TURNS. I CONTACTED GM AND THEY CLAIM TO HAVE NEVER HEARD OF THE PROBLEM, I'VE HAD IT FIXED LAST YEAR AND IT IS STARTING TO HAPPEN AGAIN.
Incident date: Apr 11, 2016
WE PURCHASED THE VEHICLE ON APRIL 9,2016, WITH 5 MILES ON IT . WE TOOK THE CAR OUT OF TOWN ON APRIL 11,2016. AFTER APPROXIMATELY 400 MILES, WHILE IN CITY TRAFFIC ,THE ENGINE BEGAN REVVING AND THE CAR JERKED, AND POPPED OUT OF DRIVE. I IMMEDIATELY CALLED ON STAR. THE VEHICLE WAS TOWED TO THE DEALERSHIP. DIAGNOSIS THE FOLLOWING DAY WAS EXTENSIVE INTERNAL TRANSMISSION FAILURE. EVIDENTLY, A METAL PIEC... Read more
Incident date: May 2, 2016
2003 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE STARTS UP AND DRIVES FOR A WHILE THEN SHUTS DOWN WITHOUT WARNING. *SMD THE CONSUMER ALSO STATED THE IDLER ARMS AND CRANK SENSORS WERE REPLACED. *JB
Incident date: May 2, 2016
2003 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE STARTS UP AND DRIVES FOR A WHILE THEN SHUTS DOWN WITHOUT WARNING. *SMD THE CONSUMER ALSO STATED THE IDLER ARMS AND CRANK SENSORS WERE REPLACED. *JB
Incident date: May 2, 2016
2003 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE STARTS UP AND DRIVES FOR A WHILE THEN SHUTS DOWN WITHOUT WARNING. *SMD THE CONSUMER ALSO STATED THE IDLER ARMS AND CRANK SENSORS WERE REPLACED. *JB
Incident date: May 2, 2010
HEADLIGHTS FLICKERS AND THEN TURNS OFF. RANDOM LEFT AND RIGHT SIDE, TOOK CAR TO DEALER WHILE STILL UNDER WARRANTY 4 TIMES, THEY SAID THEY COULDN'T FIND ANYTHING WRONG ... BS 😡 !! I FIRST NOTICED THE PROBLEM AT 28,000 MI & STILL THE SAME AT 50,000 MI ... WAITING FOR A RECALL ?? COME GM THIS CAR WAS NOT CHEAP !!!
Incident date: Jun 20, 2013
HAD TO REPLACE THE POWER STEERING HOSE (#06V105000) AND WHEN I NOTICED THAT THIS WAS A RECALL ITEM I CALLED CADILLAC FOR REIMBURSEMENT. I WAS TOLD MY VIN WAS NOT INCLUDED IN THIS RECALL.
Incident date: May 2, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE REAR LIFTGATE CLOSED INDEPENDENTLY AND STRUCK THE CONTACT'S HEAD. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Incident date: May 6, 2016
UP TO THIS DAY IT HAS BEEN FINE, BUT NOW MY COSTCO SCENERA CAR SEAT WON'T UNLATCH THE BOTTOM BUCKLE. IT ACTS LIKE IT IS STUCK AND I CANNOT GET MY SON OUT WITHOUT HAVING TO PRY. I HAVEN'T DONE ANYTHING TO CORRECT IT AS I DON'T KNOW HOW.
Incident date: May 3, 2016
WENT TO START UP MY 2006 STS-V TODAY. AFTER A FEW BLOCKS OF DRIVING MY AIRBAG LIGHT CAME ON. ANOTHER FEW SECONDS PASSED AND ACROSS THE MESSAGE BOARD IT SAID SERVICE AIRBAG SYSTEM.
Incident date: Apr 30, 2016
HEADLIGHTS LENS FILL WITH WATER AND SHORT OUT
Incident date: May 3, 2016
THERE IS A JOLTING IN THE REAR OF THE CAR THAT IS ACTING LIKE SOMEONE IS STAB BRAKING.IT DOES IT AT ALL SPEEDS BUT DOES NOT DO IT ALL THE TIME
Incident date: Feb 28, 2016
HAD DRIVEN THE VEHICLE 30 MINS PRIOR, STOPPED, SHUT IT OFF LEFT IN DRIVE WAY FOR 20 MINUTES, RETURNED TRIED TO START WITH BUTTON - INFORMATION PANEL STATED IT COULD NOT FIND REMOTE, MADE SEVERAL ATTEMPTS TO START WITHOUT SUCCESS. GOT A RIDE HOME 30 MILES AWAY TO GET SPARE REMOTE, IT WAS NOT RECOGNIZED BY THE VEHICLE EITHER. HAD VEHICLE TOWED TO DEALER, WHO COULD NOT FIND THE PROBLEM AND BELIEVED ... Read more
Incident date: Apr 30, 2016
TL* THE CONTACT OWNS A 1999 CADILLAC SEVILLE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE TEMPERATURE GAUGE DISPLAYED THAT THE VEHICLE WAS OVERHEATING. THE VEHICLE WAS NOT DIAGNOSED HOWEVER, THE TEMPERATURE GAUGE AND THE WATER PUMP WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 294,853.
Incident date: May 2, 2016
REGARDING TSB 11340 (NHTSA REFERENCE- 10043857), WHICH STATES, "IF PREMATURE WEAR OF THE TIMING CHAIN OCCURS ON YOUR 2007 MODEL YEAR GMC ACADIA; SATURN OUTLOOK; 2007-2009 MODEL YEAR CADILLAC CTS, SRX, STS; 2009 MODEL YEAR BUICK ENCLAVE; CHEVROLET TRAVERSE; GMC ACADIA; OR SATURN OUTLOOK VEHICLE, EQUIPPED WITH A 2.8L/3.6L V6 ENGINE, WITHIN 10 YEARS OF THE DATE YOUR VEHICLE WAS ORIGINALLY PLACED IN S... Read more
Incident date: May 1, 2016
WHEN TURNING AT A LOW RATE OF SPEED THE BREAKING SYSTEM COMPLETELY FAILS. THIS NEARLY CAUSED MY ENTIRE FAMILY TO END UP IN THE MIDDLE OF A VERY BUSY HIGHWAY. THANKFULLY WE WERE TRAVELING SLOW AND THE EMERGENCY BREAK WORKED. WE IMMEDIATELY GOT HOME AND CHECKED FLUID AS WAS WELL. READING THROUGH ONLINE COMPLAINTS THERE ARE MANY PEOPLE COMPLAINING OF THE EXACT SAME THING. I AM TRULY WORRIED THIS... Read more
Incident date: May 1, 2016
SRX WAS DRIVEN EARLIER IN THE DAY WITHOUT INCIDENT. PARKED AT HOME, THEN 6 HOURS LATER CAR DOOR OPENED AND PANORAMIC SUNROOF MAIN PANEL EXPLODED, THE SHATTERED GLASS WAS CAUGHT BY THE RETRACTABLE HEADLINER.
Incident date: May 13, 2014
WILD TRAVELING FAR RIGHT LANE 45 MILE-AN-HOUR 5 LANE MAJOR ROAD IN MICHIGAN HIT POTHOLE LOST ALL CONTROL OF THE VEHICLE BEARD LEFT INTO ONCOMING TRAFFIC STRUGGLED CAR BACK TO THE RIGHT TOOK OVER 1 MILES TO FINALLY COME TO AN ABRUPT STOP AT A FOUR FOOT CONCRETE BARRIER IN FRONT OF A CAR DEALERSHIP AIRBAGS DID NOT DEPLOY LOSS OF CONTROL BRAKES STEERING VERY HARD
Crash
1 injured
Incident date: May 13, 2014
WILD TRAVELING FAR RIGHT LANE 45 MILE-AN-HOUR 5 LANE MAJOR ROAD IN MICHIGAN HIT POTHOLE LOST ALL CONTROL OF THE VEHICLE BEARD LEFT INTO ONCOMING TRAFFIC STRUGGLED CAR BACK TO THE RIGHT TOOK OVER 1 MILES TO FINALLY COME TO AN ABRUPT STOP AT A FOUR FOOT CONCRETE BARRIER IN FRONT OF A CAR DEALERSHIP AIRBAGS DID NOT DEPLOY LOSS OF CONTROL BRAKES STEERING VERY HARD
Crash
1 injured
Incident date: May 13, 2014
WILD TRAVELING FAR RIGHT LANE 45 MILE-AN-HOUR 5 LANE MAJOR ROAD IN MICHIGAN HIT POTHOLE LOST ALL CONTROL OF THE VEHICLE BEARD LEFT INTO ONCOMING TRAFFIC STRUGGLED CAR BACK TO THE RIGHT TOOK OVER 1 MILES TO FINALLY COME TO AN ABRUPT STOP AT A FOUR FOOT CONCRETE BARRIER IN FRONT OF A CAR DEALERSHIP AIRBAGS DID NOT DEPLOY LOSS OF CONTROL BRAKES STEERING VERY HARD
Crash
1 injured
Incident date: Apr 13, 2016
(1) DRIVER SIDE HEADLAMP FAILURE. DEALERSHIP INDICATES BALLAST FAILURE, AND THE ENTIRE ASSEMBLY HAS TO BE REPLACED. THE COST OF THIS IS A MINIMUM OF $1,200. (2) AS OF APRIL 27, 2016 - CAR WON'T START (10 DAYS): INDICATION IS "NO REMOTE DETECTED" (REMOTE BATTERY WAS REPLACED); VEHICLE'S BATTERY WAS REPLACED DECEMBER 2015.
Incident date: Apr 13, 2016
(1) DRIVER SIDE HEADLAMP FAILURE. DEALERSHIP INDICATES BALLAST FAILURE, AND THE ENTIRE ASSEMBLY HAS TO BE REPLACED. THE COST OF THIS IS A MINIMUM OF $1,200. (2) AS OF APRIL 27, 2016 - CAR WON'T START (10 DAYS): INDICATION IS "NO REMOTE DETECTED" (REMOTE BATTERY WAS REPLACED); VEHICLE'S BATTERY WAS REPLACED DECEMBER 2015.
Incident date: Mar 26, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING THE VEHICLE AT LOW SPEEDS, THE STEERING COLUMN JAMMED. THE CONTACT STATED THAT THE VEHICLE RESUMKED TO NORMAL AFTER THIRTY SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Incident date: Apr 1, 2016
2016 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE REAR VIEW CAMERA ISSUES. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED AT DUSK, THERE WAS A LACK OF BEING ABLE TO SEE WHEN USING THE BACK UP CAMERA. THE CONSUMER STATED CADILLAC CHOSE A 360 DEGREE FISHEYE LENS WITH REALLY LOW RESOLUTION. HE STATED IT WOULD NEVER BE AS GOOD AS THE STRAIGHT REAR VIEW SYSTEM, BEC... Read more
Incident date: Apr 18, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. ON EACH SIDE OF THE VEHICLE, THERE WERE AIR DISTRIBUTION UNITS. EACH UNIT, OUTLINED IN A SILVER COMPONENT, PRODUCED A GLARE AND REFLECTION THAT AFFECTED VISIBILITY IN THE REARVIEW MIRROR. IN ADDITION, THE GLARE IMPACTED THE CONTACT'S VISION WHILE LOOKING THROUGH THE REARVIEW AND FRONT MIRRORS. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DID NOT PROVIDE ... Read more
Incident date: Mar 15, 2016
THE CAR HAS A CONSTANT VIBRATION AT SPEEDS BEGINNING ABOUT 55MPR AND INCREASING UP TO 70MPR. THE DEALER SERVICE MANAGER AND SALE PERSON DROVE THE CAR AND OBSERVED THE SAME FAULT. THIS CAR WAS PURCHASED OFF THE SHOWROOM FLOOR WITH 20 TOTAL MILES. THE CONDITION WAS FIRST OBSERVED ON THE FIRST HIGHWAY DRIVE AT SPEEDS BETWEEN 55 AND 70 MPH. AFTER TWO ATTEMPTS TO BALANCE AND CHANGE TIRES; I WAS TOLD TH... Read more
Incident date: Apr 10, 2016
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT A LOW SPEED, THE HATCH INDEPENDENTLY OPENED, STRUCK THE GARAGE DOOR, AND FAILED TO CLOSE AUTOMATICALLY. THE CONTACT HAD TO MANUALLY CLOSE THE HATCH. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800.
Incident date: Sep 15, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND AN ERROR MESSAGE TO SERVICE THE AIR BAG SYSTEM APPEARED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE VEHICLE WAS NOT ABLE TO PASS AN INSPECTION DUE TO THE AIR BAG MALFUNCTION. THE CONTACT WAS UNCERTAIN OF THE REPAIR REQUIRED TO PREVENT THE LIGHT FROM ILLUMINA... Read more
CADILLAC
ESCALADE ESV
(2004) - AIR BAGS
Apr 25, 2016
Incident date: Apr 22, 2016
TL* THE CONTACT OWNED A 2004 CADILLAC ESCALADE ESV. WHILE DRIVING APPROXIMATELY 30 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY AND CAUSED THE CONTACT TO SWERVE AND CRASH INTO A POLE. THE AIR BAGS DID NOT DEPLOY AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED AND DEEMED DESTROYED BY THE INSURANCE COMPANY. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILU... Read more
Crash
Incident date: Mar 15, 2015
TAKATA RECALL - OWNED CAR SINCE 2007, NEVER NOTIFIED OF AIRBAG RECALL. SERVICE AIR BAG LIGHT CAME ON AND I TOOK CAR TO MECHANIC ON 3/15/15. ADVISED OF RECALL. CALLED CADILLAC CUST. SERV. RECALL WAS REMOVED 12/15/14 AND TOLD THERE WAS NOTHING THEY COULD DO. HAVE BEEN SEARCHING FOR HELP SINCE. MY CAR IS UNSAFE.
Incident date: Mar 7, 2016
SERVICE AIR BAG MESSAGE. AFTER DOUBLE CHECKING THE WIRING UNDER PASSENGER SEAT THE WARNING LIGHT WAS OFF BUT THEN CAME BACK ON A FEW MINUTES LATER. RINSE AND REPEATED THE SCENARIO MULTIPLE TIMES. OBVIOUSLY THE SAME PROBLEN FOR WHICH OLDER MODELS WERE RECALLED.
Incident date: Apr 20, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD NOISE EMITTED OUTSIDE OF THE VEHICLE. THE FRONT PASSENGER SIDE TIRE AND LOWER CONTROL ARM DETACHED COMPLETELY. IN ADDITION, THE BRAKES, ROTORS, AND OTHER SUSPENSION SUPPORT DETACHED ONTO THE ROAD. THE VEHICLE CRASHED INTO A CONCRETE BARRIER. THE DRIVER SUSTAINED A LOWER BACK INJURY. THE FRONT SEAT OCCUPANT SUFFE... Read more
Crash
2 injured
Incident date: Apr 20, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD NOISE EMITTED OUTSIDE OF THE VEHICLE. THE FRONT PASSENGER SIDE TIRE AND LOWER CONTROL ARM DETACHED COMPLETELY. IN ADDITION, THE BRAKES, ROTORS, AND OTHER SUSPENSION SUPPORT DETACHED ONTO THE ROAD. THE VEHICLE CRASHED INTO A CONCRETE BARRIER. THE DRIVER SUSTAINED A LOWER BACK INJURY. THE FRONT SEAT OCCUPANT SUFFE... Read more
Crash
2 injured
Incident date: Apr 20, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. WHILE DRIVING 55 MPH MERGING ONTO THE HIGHWAY, THE CONTACT HEARD AN ABNORMAL SOUND NEAR THE FRONT END OF THE VEHICLE. IT WAS DISCOVERED THAT THE PASSENGER SIDE SUSPENSION SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS ... Read more
CHECK ENGINE LIGHT CONTINUES TO ILLUMINATE EVEN THOUGH I HAVE CHANGED BOTH O2 SENSORS TWICE. DEALER KEEPS TELLING ME I NEED ANOTHER O2 SENSOR. ALDATA SHOWS A SOFTWARE UPGRADE IS NEEDE TO CORRECT THE PROBLEM.
CHECK ENGINE LIGHT CONTINUES TO ILLUMINATE EVEN THOUGH I HAVE CHANGED BOTH O2 SENSORS TWICE. DEALER KEEPS TELLING ME I NEED ANOTHER O2 SENSOR. ALDATA SHOWS A SOFTWARE UPGRADE IS NEEDE TO CORRECT THE PROBLEM.
Incident date: Mar 15, 2016
MY CADILLAC STS LEFT FRONT LIGHT SEAL LEAKS WATER INTO IT AND NOW THE HEADLIGHT WON'T COME ON. THIS WAS NOTICE UPON PURCHASING THE VEHICLE AND WAS TOLD IT WAS A MANUFACTURES PROBLEM. NOW MY HEAD LAMP ONLY WORKS ON BRIGHTS.
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE THE VEHICLE WAS IN PARK, THE FRONT DRIVER SIDE DOOR FAILED TO OPEN ELECTRONICALLY FROM THE INSIDE. THE CONTACT HAD TO MANUALLY PULL A LEVER TO OPEN THE DOOR IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF T... Read more
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE THE VEHICLE WAS IN PARK, THE FRONT DRIVER SIDE DOOR FAILED TO OPEN ELECTRONICALLY FROM THE INSIDE. THE CONTACT HAD TO MANUALLY PULL A LEVER TO OPEN THE DOOR IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF T... Read more