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Consumer Safety Complaints

Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.

2,192,899 Total Complaints
137,559 Reported Crashes
55,854 Reported Fires
8,555 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 20,902 complaints for CADILLAC

CADILLAC DTS (2008) — ELECTRICAL SYSTEM Sep 14, 2015
Incident date: Sep 4, 2015
ON 9/4/15 @ APPROX 5:45 P.M, VEHICLE WOULD NOT START - IT ACTED LIKE THERE WAS NO FUEL GETTING TO THE INJECTORS. THREE HOURS LATER I TRIED TO START THE CAR AND IT STARTED JUST FINE; TOOK IT FOR A DRIVE AROUND THE BLOCK W/O ANY ISSUES. ON 9/7/15 THE PROBLEM RESURFACED; I HAD THE CAR TOWED TO A LOCAL MECHANIC WHO DIAGNOSED THE PROBLEM ON 9,/8/15, TO BE A BAD FUEL PUMP RELAY. CAR WORKED FINE FOR O... Read more
Fire
CADILLAC DTS (2008) — UNKNOWN OR OTHER Sep 14, 2015
Incident date: Sep 4, 2015
ON 9/4/15 @ APPROX 5:45 P.M, VEHICLE WOULD NOT START - IT ACTED LIKE THERE WAS NO FUEL GETTING TO THE INJECTORS. THREE HOURS LATER I TRIED TO START THE CAR AND IT STARTED JUST FINE; TOOK IT FOR A DRIVE AROUND THE BLOCK W/O ANY ISSUES. ON 9/7/15 THE PROBLEM RESURFACED; I HAD THE CAR TOWED TO A LOCAL MECHANIC WHO DIAGNOSED THE PROBLEM ON 9,/8/15, TO BE A BAD FUEL PUMP RELAY. CAR WORKED FINE FOR O... Read more
Fire
CADILLAC DTS (2007) — ENGINE Sep 14, 2015
Incident date: Sep 14, 2015
WHILE SITTING AT A COMPLETE STOP ENGINE VERY RAPIDLY BECAME HOT TURNING ON ENGINE OVERHEAT INDICATOR. THERE AS BEEN OIL APPEARING IN MY DRIVEWAY THE LAST 3 DAYS. AFTER RESEARCH I FOUND THERE IS A VERY WELL KNOWN ISSUE WITH THIS MODEL FOR A CRANKSHAFT LEAK. AFRAID THIS COULD LEAD TO ENGINE FAILURE OR FIRE.
CADILLAC DTS (2006) — ELECTRICAL SYSTEM Sep 11, 2015
Incident date: Jul 29, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING APPROXIMATELY 60 MPH, THE GAUGES FAILED TO OPERATE, ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED, AND ALL OF THE DOORS LOCKED AND UNLOCKED INDEPENDENTLY. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILU... Read more
CADILLAC ATS (2014) — ELECTRICAL SYSTEM Sep 11, 2015
Incident date: Sep 9, 2015
MY 2014 CADILLAC ATS WAS RECALLED DUE TO FAULTY AUTO REAR WINDOW DEFOGGER. I TOOK MY VEHICLE TO LOCAL CADILLAC DEALER AND THEY DISCONNECTED THE AUTO DEFOGGER. THEY SAID THAT THIS WAS THE FIX ORDERED BY GM. I CAN NOW OPERATE MY REAR DEFOGGER MANUALLY ONLY. MY AUTO OPTION NO LONGER WORKS. I CALLED GM TO SEE IF THEY WOULD REIMBURSE ME FOR TAKING AWAY MY USE OF THIS FEATURE IN MY CAR. THEY SAID THEY... Read more
CADILLAC ESCALADE (2002) — POWER TRAIN Sep 10, 2015
Incident date: Jan 25, 2012
THE CONTROL OR INSTRUMENT PANEL IS GOING HAYWIRE HAS BEEN FOR SOME TIME AND THE DISPLAY OF THE ODOMETER AND THE GEAR PRND IS ALWAYS OUT THIS IS AN ISSUE I HAVE SEEN WITH 6 OTHER GM VEHICLES WITH THE SAME ISSUE AND APPCT EARS TO BE THEXACT SAME PART OR DISPKAY ALSO THE ENTIRE CLUSTER FOR THE DRIVER WORKS INTERMINETLY AND DISPLAYS THINGS THAT ARE WRONG WHEN THEY ARE NOT AND INOT DISPLAYING ISSUES WH... Read more
Crash
CADILLAC ESCALADE (2002) — ELECTRICAL SYSTEM Sep 10, 2015
Incident date: Jan 25, 2012
THE CONTROL OR INSTRUMENT PANEL IS GOING HAYWIRE HAS BEEN FOR SOME TIME AND THE DISPLAY OF THE ODOMETER AND THE GEAR PRND IS ALWAYS OUT THIS IS AN ISSUE I HAVE SEEN WITH 6 OTHER GM VEHICLES WITH THE SAME ISSUE AND APPCT EARS TO BE THEXACT SAME PART OR DISPKAY ALSO THE ENTIRE CLUSTER FOR THE DRIVER WORKS INTERMINETLY AND DISPLAYS THINGS THAT ARE WRONG WHEN THEY ARE NOT AND INOT DISPLAYING ISSUES WH... Read more
Crash
CADILLAC ESCALADE (2002) — FUEL/PROPULSION SYSTEM Sep 10, 2015
Incident date: Jan 25, 2012
THE CONTROL OR INSTRUMENT PANEL IS GOING HAYWIRE HAS BEEN FOR SOME TIME AND THE DISPLAY OF THE ODOMETER AND THE GEAR PRND IS ALWAYS OUT THIS IS AN ISSUE I HAVE SEEN WITH 6 OTHER GM VEHICLES WITH THE SAME ISSUE AND APPCT EARS TO BE THEXACT SAME PART OR DISPKAY ALSO THE ENTIRE CLUSTER FOR THE DRIVER WORKS INTERMINETLY AND DISPLAYS THINGS THAT ARE WRONG WHEN THEY ARE NOT AND INOT DISPLAYING ISSUES WH... Read more
Crash
CADILLAC STS (2006) — FUEL/PROPULSION SYSTEM Sep 10, 2015
Incident date: Sep 10, 2015
THIS COMPLAINT PERTAINS TO GM RECALL #14405-2. ALSO LISTED UNDER THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION CAMPAIGN ID NUMBER OF 14V542. HERE IS MY ISSUE: WHEN A MANUFACTURER, IN THIS CASE CADILLAC, ISSUES A RECALL THAT IS AN INCONVENIENCE TO THEIR CUSTOMERS, WHY DOESN'T THE GOVERNMENT REQUIRE THEM TO GIVE A LOANER CAR AND/OR ADDITIONAL COMPENSATION TO THE VEHICLE OWNER TO COVER... Read more
CADILLAC CTS (2009) — AIR BAGS Sep 10, 2015
Incident date: Sep 9, 2015
THE SERVICE AIRBAG LIGHT CAME ON. I TOOK THE CAR TO THE CADILLAC DEALER WHO SAID THE CONNECTOR UNDER THE SEAT WAS NOT MAKING CONTACT AND THAT THE PINS IN THE CONNECTOR NEEDED TO BE REPLACED ($600). IN MY OPINION THIS IS A DESIGN DEFECT AS THE PINS IN THE CONNECTOR LOOSE CONTACT AS A RESULT OF THE SEAT MOVING BACK AND FORTH FOR DIFFERENT DRIVERS AS WELL AS DRIVER CONFORT. I HAVE NO REASON TO BE... Read more
CADILLAC CTS (2007) — SERVICE BRAKES Sep 10, 2015
Incident date: Jul 21, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND PULSATED WHILE TRAVELING TO THE FLOORBOARD. THE STEERING SENSOR ILLUMINATED UPON REVERSING. IN ADDITION, THE STABILITRAK SENSOR ILLUMINATED WHEN MAKING A LEFT TURN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED ALONG WITH ABS SENSORS AND TH... Read more
CADILLAC CTS (2007) — STEERING Sep 10, 2015
Incident date: Jul 21, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED AND PULSATED WHILE TRAVELING TO THE FLOORBOARD. THE STEERING SENSOR ILLUMINATED UPON REVERSING. IN ADDITION, THE STABILITRAK SENSOR ILLUMINATED WHEN MAKING A LEFT TURN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED ALONG WITH ABS SENSORS AND TH... Read more
CADILLAC SRX (2012) — STEERING Sep 10, 2015
Incident date: Sep 10, 2015
DRIVING AND MAKING A TURN WHEN MY STEERING WHEEL AND BRAKES LOCKED UP.
CADILLAC SRX (2012) — SERVICE BRAKES Sep 10, 2015
Incident date: Sep 10, 2015
DRIVING AND MAKING A TURN WHEN MY STEERING WHEEL AND BRAKES LOCKED UP.
CADILLAC ESCALADE (2000) — SERVICE BRAKES Sep 10, 2015
Incident date: Aug 5, 2015
TL* THE CONTACT OWNS A 2000 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THE ABS WOULD ERRONEOUSLY ACTIVATE CAUSING THE BRAKE PEDAL TO PULSATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000.
CADILLAC STS (2006) — ELECTRICAL SYSTEM Sep 10, 2015
Incident date: Apr 1, 2015
THIS PROBLEM STARTED OVER A YEAR AGO AND I HAVE HAD IT TO THE DEALER TWICE AND THEY CAN NO FIND THE PROBLEM BECAUSE THERE ARE NO CODES IN THE CAR. WHILE DRIVING THE CAR IT SHUTS DOWN AND YOU LOSE EVERTHING LIGHTS, TURN SINGLES, HAZARDS,THE DASH GOES TOTALY OUT AND THE ENGINE STOPS THE BEST YOU CAN DO IT TO PULL IT OVER TO THE SIDE OF THE ROAD AND HOPE YOU DON'T GET HIT. I HAVE HAD THIS HAPPEN IT T... Read more
CADILLAC STS (2006) — ENGINE Sep 10, 2015
Incident date: Apr 1, 2015
THIS PROBLEM STARTED OVER A YEAR AGO AND I HAVE HAD IT TO THE DEALER TWICE AND THEY CAN NO FIND THE PROBLEM BECAUSE THERE ARE NO CODES IN THE CAR. WHILE DRIVING THE CAR IT SHUTS DOWN AND YOU LOSE EVERTHING LIGHTS, TURN SINGLES, HAZARDS,THE DASH GOES TOTALY OUT AND THE ENGINE STOPS THE BEST YOU CAN DO IT TO PULL IT OVER TO THE SIDE OF THE ROAD AND HOPE YOU DON'T GET HIT. I HAVE HAD THIS HAPPEN IT T... Read more
CADILLAC STS (2006) — POWER TRAIN Sep 10, 2015
Incident date: Apr 1, 2015
THIS PROBLEM STARTED OVER A YEAR AGO AND I HAVE HAD IT TO THE DEALER TWICE AND THEY CAN NO FIND THE PROBLEM BECAUSE THERE ARE NO CODES IN THE CAR. WHILE DRIVING THE CAR IT SHUTS DOWN AND YOU LOSE EVERTHING LIGHTS, TURN SINGLES, HAZARDS,THE DASH GOES TOTALY OUT AND THE ENGINE STOPS THE BEST YOU CAN DO IT TO PULL IT OVER TO THE SIDE OF THE ROAD AND HOPE YOU DON'T GET HIT. I HAVE HAD THIS HAPPEN IT T... Read more
CADILLAC ESCALADE (2005) — AIR BAGS Sep 9, 2015
Incident date: Sep 7, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE. AFTER STARTING THE VEHICLE, THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 77,000.
CADILLAC CTS (2013) — ELECTRONIC STABILITY CONTROL (ESC) Sep 9, 2015
Incident date: Sep 9, 2015
THE VEHICLE STALED ON THE STREET AND THE TWO SIGNS POPPED UP ABOUT STABILITY CONTROL AND TRACTION. CARS HAD TO ACT QUICKLY SO THEY WOULDN'T HIT ME FROM BEHIND
CADILLAC CTS (2013) — ELECTRICAL SYSTEM Sep 9, 2015
Incident date: Sep 9, 2015
THE VEHICLE STALED ON THE STREET AND THE TWO SIGNS POPPED UP ABOUT STABILITY CONTROL AND TRACTION. CARS HAD TO ACT QUICKLY SO THEY WOULDN'T HIT ME FROM BEHIND
CADILLAC CTS (2013) — STEERING Sep 9, 2015
Incident date: Sep 9, 2015
THE VEHICLE STALED ON THE STREET AND THE TWO SIGNS POPPED UP ABOUT STABILITY CONTROL AND TRACTION. CARS HAD TO ACT QUICKLY SO THEY WOULDN'T HIT ME FROM BEHIND
CADILLAC ESCALADE (2006) — ENGINE Sep 9, 2015
Incident date: Mar 4, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE THEN TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
CADILLAC ESCALADE (2006) — ELECTRICAL SYSTEM Sep 9, 2015
Incident date: Mar 4, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE THEN TOWED TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
CADILLAC DEVILLE (2002) — POWER TRAIN Sep 9, 2015
Incident date: Apr 14, 2010
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
CADILLAC CTS (2005) — ELECTRONIC STABILITY CONTROL (ESC) Sep 9, 2015
Incident date: Apr 1, 2015
WHEN DRIVING DOWN THE EXPRESSWAY MY CAR STABILITY SYSTEM SPONTANEOUSLY ENGAGED CAUSING MY CAR TO SUDDENLY JERK TO THE LEFT. IT FELT AS THOUGH THE CAR DROPPED A LITTLE ON THAT SIDE AND THE TIRES LOCKED UP. I THOUGHT IT WAS GOING TO FLIP MY CAR BUT LUCKILY I WAS ABLE TO CORRECT IT IN TIME. THIS HAS HAPPENED SEVERAL MORE TIMES SINCE THEN, RANDOMLY, AND AT ALL DIFFERENT SPEEDS, ALWAYS THROWING ME ... Read more
CADILLAC ESCALADE ESV (2005) — SERVICE BRAKES Sep 8, 2015
Incident date: Sep 4, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE ESV. WHILE DRIVING APPROXIMATELY 65 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD NOT STOP AND THE BRAKE PEDAL EXTENDED TO THE FLOOR. THE CONTACT DROVE ONTO THE SHOULDER TO AVOID CRASHING INTO ONCOMING VEHICLES. DURING THE INCIDENT, THE BRAKE LIGHT ILLUMINATED. THE CONTACT, WHO WAS AN INDEPENDENT MECHANIC, INSPECTED THE VEHICLE AND DISCOVERED T... Read more
CADILLAC DTS (2007) — POWER TRAIN Sep 8, 2015
Incident date: Sep 2, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT THE VEHICLE HAD A SUDDEN LOSS OF POWER AND A DRASTIC REDUCTION IN SPEED WHILE TRAVELING ON A MAJOR HIGHWAY. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE HOSE WAS LOOSELY CONNECTED PERTAINING TO THE TRANSMISSION FAILURE. THE DEALER WAS FURTHER DIAGNOSING THE VEHICLE TO DETERMINE WHAT PARTS NEEDED TO BE REPLACED. THE MANUFA... Read more
CADILLAC CTS (2014) — ELECTRONIC STABILITY CONTROL (ESC) Sep 8, 2015
Incident date: Sep 4, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE STABILIZER CONTROL WARNING INDICATOR ILLUMINATED AS A MESSAGE DISPLAYED 'REDUCE ENGINE CAPACITY'. THERE WAS A REDUCTION IN THE ENGINE POWER AND THE VEHICLE THEN STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE ... Read more
CADILLAC CTS (2014) — ENGINE Sep 8, 2015
Incident date: Sep 4, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE STABILIZER CONTROL WARNING INDICATOR ILLUMINATED AS A MESSAGE DISPLAYED 'REDUCE ENGINE CAPACITY'. THERE WAS A REDUCTION IN THE ENGINE POWER AND THE VEHICLE THEN STALLED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE ... Read more
CADILLAC CTS (2005) — SERVICE BRAKES Sep 8, 2015
Incident date: Apr 23, 2015
SERVICE BRAKE ASSIST MESSAGE ON SCREEN AND ABS/ TRAC CONTROL LIGHTS. BRAKES WERE CHECKED WITH NO ISSUES FOUND. ALSO ANTI-LOCKS WILL ACTIVE ON DRY ROAD FOR A SECOND OR TWO.
CADILLAC CTS (2003) — ELECTRICAL SYSTEM Sep 8, 2015
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM) WAS PERFORMED; HOWEVER, THE REPAIR DID NOT REMEDY THE FAILURE. THE CONTACT STATED THAT THE VEHICLE STALLED SEVERAL TIMES WHILE DRIVING AND THAT THE 'REMOVE DISABLE KEY' WARNING LIGHT ILLUMINATED. THE VEHICLE COULD BE RESTARTED AND RESUMED TO NORMAL FUNCTION. THE FAI... Read more
CADILLAC SRX (2006) — ELECTRONIC STABILITY CONTROL (ESC) Sep 7, 2015
Incident date: Aug 12, 2014
WHILE DRIVING AT A VERY SLOW SPEED THE CAR TRACKING SYSTEM LIGHT COMES ON AND THE CAR LOST THE ABILITY TO ACCELERATE. I WAS IN THE MEDIUM OF A VERY BUSY HIGHWAY AND ALMOST HAD AN ACCIDENT BECAUSE THE MORE I PUSH ON THE ACCELERATOR THE CAR WOULD NOT GO ANY FASTER. THIS IS VERY DANGEROUS AND I AM ALMOST AFRAID TO DRIVE MY VEHICLE. I HAVE TAKEN IT TO THE SHOP FOR THIS PROBLEM AND THEY HAD NO IDEA WHY... Read more
CADILLAC SRX (2006) — WHEELS Sep 7, 2015
Incident date: Aug 12, 2014
WHILE DRIVING AT A VERY SLOW SPEED THE CAR TRACKING SYSTEM LIGHT COMES ON AND THE CAR LOST THE ABILITY TO ACCELERATE. I WAS IN THE MEDIUM OF A VERY BUSY HIGHWAY AND ALMOST HAD AN ACCIDENT BECAUSE THE MORE I PUSH ON THE ACCELERATOR THE CAR WOULD NOT GO ANY FASTER. THIS IS VERY DANGEROUS AND I AM ALMOST AFRAID TO DRIVE MY VEHICLE. I HAVE TAKEN IT TO THE SHOP FOR THIS PROBLEM AND THEY HAD NO IDEA WHY... Read more
CADILLAC CTS (2013) — VEHICLE SPEED CONTROL Sep 7, 2015
Incident date: Sep 6, 2015
WHILE ATTEMPTING TO PULL OUT OF RESIDENTIAL DRIVEWAY FROM DEAD STOP, CTS ACCELERATED ON ITS ON TO AND UNKNOWN AND UNCONTROLLABLE SPEED. CAUSING COLLISION TO NEIGHBORS VEHICLE IN OPPOSTITE DRIVEWAY DRIVEWAY DIRECTLY ACROSS FROM WHERE CTS WAS PARKED. VEHICLE ALSO HAD POWER FAILURES AS WELL, DOORS NOR WINDOWS WOULD WORK. HAD TO EXIT VEHICLE BY CRAWLING OUT ON THE WINDOW. CAUSE DAMAGED TO BOTH VEHICL... Read more
Crash
CADILLAC CTS (2013) — ELECTRICAL SYSTEM Sep 7, 2015
Incident date: Sep 6, 2015
WHILE ATTEMPTING TO PULL OUT OF RESIDENTIAL DRIVEWAY FROM DEAD STOP, CTS ACCELERATED ON ITS ON TO AND UNKNOWN AND UNCONTROLLABLE SPEED. CAUSING COLLISION TO NEIGHBORS VEHICLE IN OPPOSTITE DRIVEWAY DRIVEWAY DIRECTLY ACROSS FROM WHERE CTS WAS PARKED. VEHICLE ALSO HAD POWER FAILURES AS WELL, DOORS NOR WINDOWS WOULD WORK. HAD TO EXIT VEHICLE BY CRAWLING OUT ON THE WINDOW. CAUSE DAMAGED TO BOTH VEHICL... Read more
Crash
CADILLAC CTS (2013) — UNKNOWN OR OTHER Sep 7, 2015
Incident date: Sep 6, 2015
WHILE ATTEMPTING TO PULL OUT OF RESIDENTIAL DRIVEWAY FROM DEAD STOP, CTS ACCELERATED ON ITS ON TO AND UNKNOWN AND UNCONTROLLABLE SPEED. CAUSING COLLISION TO NEIGHBORS VEHICLE IN OPPOSTITE DRIVEWAY DRIVEWAY DIRECTLY ACROSS FROM WHERE CTS WAS PARKED. VEHICLE ALSO HAD POWER FAILURES AS WELL, DOORS NOR WINDOWS WOULD WORK. HAD TO EXIT VEHICLE BY CRAWLING OUT ON THE WINDOW. CAUSE DAMAGED TO BOTH VEHICL... Read more
Crash
CADILLAC DEVILLE (2005) — VISIBILITY/WIPER Sep 6, 2015
Incident date: Jul 6, 2005
THE DRIVER SIDE MIRROR CHANGES POSITION, POINTING DOWN TO THE GROUND, ERRATICALLY, USUALLY WHEN ENTERING OR LEAVING THE CAR, OR INSERTING THE KEY, EVEN THOUGH I AM ALWAYS USING DRIVER #1 KEY. I CAN RESET IT, USE THE MEMORY BUTTON TO SAVE THE POSITION. IT MAY WORK FOR SEVERAL STOPS DURING A SHOPPING TRIP, THEN CHANGE AGAIN ON IT'S OWN. IT IS A SAFETY HAZARD BECAUSE WHEN I WANT TO CHANGE LANES I LO... Read more
CADILLAC ESCALADE (2003) — SERVICE BRAKES Sep 5, 2015
Incident date: Aug 24, 2014
I WAS ON I 75 PASSING UNDER MILLER RD IN FLINT, MI WHEN TRAFFIC STARTED TO BACK UP AND SLOW DOWN. I APPLIED THE BRAKES AND THE CAR STATED TO SLOW DOWN, THE BRAKE PEDDLE THEN WENT TO THE FLOOR AND I HAD NO BRAKES. I WAS ABLE TO DOWN SHIFT TO 1ST GEAR AND GET TO THE SIDE OF THE ROAD. THE CAR SLOWED DOWN TO WHERE I COULD GET IT INTO REVERSE TO STOP IT. WE WHERE SO LUCKY! I GOT IT TO A CADILLAC DEALE... Read more
CADILLAC ESCALADE (2003) — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS Sep 5, 2015
Incident date: Aug 24, 2014
I WAS ON I 75 PASSING UNDER MILLER RD IN FLINT, MI WHEN TRAFFIC STARTED TO BACK UP AND SLOW DOWN. I APPLIED THE BRAKES AND THE CAR STATED TO SLOW DOWN, THE BRAKE PEDDLE THEN WENT TO THE FLOOR AND I HAD NO BRAKES. I WAS ABLE TO DOWN SHIFT TO 1ST GEAR AND GET TO THE SIDE OF THE ROAD. THE CAR SLOWED DOWN TO WHERE I COULD GET IT INTO REVERSE TO STOP IT. WE WHERE SO LUCKY! I GOT IT TO A CADILLAC DEALE... Read more
CADILLAC SRX (2009) — AIR BAGS Sep 4, 2015
Incident date: Aug 31, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHEN THE VEHICLE WAS STARTED, THE SERVICE AIR BAG INDICATOR CONSISTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
CADILLAC CTS (2009) — TIRES Sep 3, 2015
Incident date: Sep 3, 2015
MICHELIN PILOT HX MXM4 OEM (ORIGINAL EQUIPMENT) TIRES AT 40,000 MILES HAVE CHUNKS OF TREAD COMING OFF BOTH OF THE FRONT TIRES (THE FORM DOES NOT PERMIT NOTING MORE THAN A SINGLE TIRE BUT IT IS BOTH FRONT TIRES) OF A WELL-MAINTAINED, DEALER MAINTAINED (UNDER WARRANTY AND THEN UNDER GM PROTECTION PLAN EXTENDED WARRANTY) ONE-OWNER VEHICLE. INTERNET SEARCH SHOWS THIS IS WIDESPREAD PROBLEM AND THAT MI... Read more
CADILLAC CTS-V (2004) — SERVICE BRAKES Sep 2, 2015
Incident date: Sep 2, 2015
I TOOK MY CAR IN TO THE DEALER TO HAVE OTHER RECALLS HANDLED AND WAS INFORMED MY BRAKE HOSE FITTINGS WERE RUSTED AND SHOULD BE REPLACED. UPON RESEARCHING THE ISSUE I FOUND NHTSA CAMPAIGN NUMBER: 15V225000 / GM RECALL 15149. THIS SEEMS TO BE THE SAME ISSUE DETAILED IN THE RECALL, HOWEVER I WAS TOLD THE RECALL IS NOT APPLICABLE TO ME. MY CAR FALLS WITHIN THE DATE RANGE FROM THE RECALL,... Read more
CADILLAC SRX (2011) — ELECTRICAL SYSTEM Sep 1, 2015
Incident date: Aug 29, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHEN THE CONTACT ENTERED THE VEHICLE AT A FUEL STATION AND ATTEMPTED TO START THE VEHICLE, THE VEHICLE DID NOT DETECT THE PRESENCE OF THE FOBIK KEY AND WOULD NOT START. THE VEHICLE'S ANTI-THEFT SYSTEM ENGAGED AND LOCKED THE CONTACT IN THE VEHICLE. THE CONTACT'S SPOUSE USED HIS FOBIK KEY TO UNLOCK THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNO... Read more
CADILLAC ATS (2013) — SEATS Sep 1, 2015
Incident date: Jul 29, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. AFTER HAVING THE SEATS SERVICED AT THE DEALER, THE CONTACT STATED THAT THEY NO LONGER OPERATED PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,096.
CADILLAC SRX (2011) — UNKNOWN OR OTHER Sep 1, 2015
Incident date: Aug 4, 2015
AIR CONDITIONING SYSTEM IS NOT COOLING PROPERLY. PASSENGER SIDE IS SOMEWHAT BLOWING COOL AIR AND DRIVER'S SIDE IS BLOWING HOT AIR. THIS IS THE EXACT SITUATION THAT RESULTED IN A RECALL OF 2011 CADILLAC SRX. HOWEVER, THIS CADILLAC SRX WAS NOT INITIALLY INCLUDED IN THE RECALL AND HAS NOT BEEN TO-DATE. THE SAFETY RECALL NOTICE IS 11057; FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 103. THIS COULD... Read more
CADILLAC ATS (2014) — BACK OVER PREVENTION: CAMERA SYSTEM Sep 1, 2015
Incident date: Mar 29, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE IDLING, THE VEHICLE'S BACK-UP CAMERA FLICKERED ON AND OFF AND THE FRONT DRIVER SIDE SEAT FRACTURED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,662.
CADILLAC ATS (2014) — ELECTRICAL SYSTEM Sep 1, 2015
Incident date: Mar 29, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE IDLING, THE VEHICLE'S BACK-UP CAMERA FLICKERED ON AND OFF AND THE FRONT DRIVER SIDE SEAT FRACTURED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,662.
CADILLAC ATS (2014) — SEATS Sep 1, 2015
Incident date: Mar 29, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE IDLING, THE VEHICLE'S BACK-UP CAMERA FLICKERED ON AND OFF AND THE FRONT DRIVER SIDE SEAT FRACTURED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,662.
CADILLAC SRX (2006) — SERVICE BRAKES Sep 1, 2015
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 5 MPH AND MAKING A TURN, THE CONTACT STRUCK A BUMP IN THE ROAD AND THE BRAKE PEDAL SEIZED. THE SERVICE STABILITY SYSTEM WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS RESTARTED AND FUNCTIONED AS NORMAL. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF T... Read more
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