Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jun 4, 2016
MY SUNROOF DRAIN IS OFTEN CLOGGED RESULTING IN THE INTERIOR BEING SOAKED DURING SLIGHT OR HEAVY RAIN FALL. MAINTENANCE HAS BEEN DONE SEVERAL TIMES TO NO AVAIL. ALSO WHENEVER THE WEATHER IS WARM OUTSIDE, THE BACK DOORS WILL NOT UNLOCK FROM THE OUTSIDE OR WHEN EXITING THE CAR. I ALWAYS HAVE TO MANUALLY LOCK THE DOORS UPON LEAVING THE VEHICLE. THESE PROBLEMS HAVE BEEN VIRTUALLY PRESENT SINCE THE CAR... Read more
Incident date: Mar 23, 2016
MOLD IN AIR CONDITIONING EVAPORATOR GOT ME SICK. TREATMENT BY DEALER SENT ME TO THE HOSPITAL COUGHING & SPITING-UP BLOOD! VERY SICK FROM EXPOSURES. GM TSB 99-01-39-004H CLEARLY SHOWS THIS IS A COMMON PROBLEM. CAR HAS BEEN AT THE DEALER SINCE 3/24/2016 & THEY ARE DENYING CHEMICAL ODOR THAT TWO INSPECTORS HAVE ALREADY VERIFIED. NHTSA HAS DONE NOTHING ABOUT THIS DANGEROUS TSB. WHY? UPDATED 04/03... Read more
1 injured
Incident date: May 25, 2016
I HAVE CONTACTED CADILLAC CUSTOMER SERVICE REGARDING MY STEERING WHEEL SMOKING AND BURNING A HOLE IN THE LEATHER WHEN I USE THE HEATED STEERING WHEEL FEATURE. THEY ARE CLAIMING THAT IT IS THE RESULT OF NORMAL WEAR AND TEAR WHICH I FIND ABSURD. THE DEALER REPRESENTATIVE STATED TO ME THAT IN THE 10 YEARS HE'S BEEN WORKING ON GM CARS, HE HAS NEVER SEEN THIS HAPPEN. ALSO, THE DEALER CHARGED ME TO R... Read more
10 injured
Incident date: May 25, 2016
I HAVE CONTACTED CADILLAC CUSTOMER SERVICE REGARDING MY STEERING WHEEL SMOKING AND BURNING A HOLE IN THE LEATHER WHEN I USE THE HEATED STEERING WHEEL FEATURE. THEY ARE CLAIMING THAT IT IS THE RESULT OF NORMAL WEAR AND TEAR WHICH I FIND ABSURD. THE DEALER REPRESENTATIVE STATED TO ME THAT IN THE 10 YEARS HE'S BEEN WORKING ON GM CARS, HE HAS NEVER SEEN THIS HAPPEN. ALSO, THE DEALER CHARGED ME TO R... Read more
10 injured
Incident date: May 31, 2016
THE LOW BEAM HEADLIGHTS IN PERFECT OPERATING CONDITION ARE SO DIM THAT THE ROAD IN FRONT OF THE VEHICLE IS BARELY VISIBLE. THE ONLY WAY TO SAFELY OPERATE THE VEHICLE IS WITH THE HIGH BEAMS ON. MANY OTHERS HAVE EXPERIENCED THE SAME ISSUE. THE VEHICLE IS DANGEROUS WITH ONLY LOW BEAMS ON.
Incident date: May 1, 2016
THE REAR DOORS DO NOT LOCK AND UNLOCK WITH REMOTE, MUST BE DONE MANUALLY.
Incident date: May 5, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE BRAKE LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE COULD NOT BE IDENTIFIED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 204,000. THE VIN WAS NOT AVAILABLE.
Incident date: May 28, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE LIFTGATE CLOSED WITHOUT WARNING. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND RIGHT SHOULDER THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 29,000. UPDATED 07/22/16*LJ *CN
1 injured
Incident date: Jan 1, 2016
WHEN I TURN ON THE A/C THIS SMELLS LIKE OIL BURNING, AND I HAVE CHECK ENGINE LIGHT ON AS WELL. THIS IS BECAUSE OIL IS LEAKING IN TO THE EXHAUST SYSTEM. I READ THAT THIS IS A TYPICAL ISSUE IN THESE CARS. I THOUGHT THIS IS A PARTICULAR CAR'S DEFECT, BUT I READ THAT IS VERY COMMON ISSUE IN THE 2008 ESCALADES.
Incident date: Mar 2, 2015
DURING THE WINTER FEBRUARY 2015 I WALKED OUT OF MY RESIDENCE, WENT TO START MY VEHICLE & IT WOULD NOT TURN OVER. I ACCOUNTED THE ISSUE AS TO THE WEATHER BEING BELOW ZERO TEMPERATURE. A FEW DAYS LATER, WHEN THE TEMPERATURES WERE HIGHER THE VEHICLE STILL WOULD NOT START. THE DAY BEFORE THE CTS LIKE NOT START, I NOTICED IT WAS DRIVING A LITTLE SLUGGISH THAT EVENING WHEN I DROVE TO THE BANK. I JUST HA... Read more
Incident date: Oct 1, 2015
STRONG SMELL OF GASOLINE LEAKING FROM FUEL TANK WHEN FILLED OVER 3/4 TANK AND SENDING UNIT NOT OPERATING PROPERLY WITH SOME NOTICEABLE HESITATION , FUEL GAUGE NO LONGER REPORTS CORRECT AMOUNT OF FUEL IN TANK SAME ISSUE AS CADILLAC CTS-V NHTSA CAMPAIGN NUMBER: 14V542000,WITH THE FUEL PUMP SENDING UNIT OVERHEATING AND BURNING A HOLE IN THE UNIT.
Incident date: Oct 1, 2015
STRONG SMELL OF GASOLINE LEAKING FROM FUEL TANK WHEN FILLED OVER 3/4 TANK AND SENDING UNIT NOT OPERATING PROPERLY WITH SOME NOTICEABLE HESITATION , FUEL GAUGE NO LONGER REPORTS CORRECT AMOUNT OF FUEL IN TANK SAME ISSUE AS CADILLAC CTS-V NHTSA CAMPAIGN NUMBER: 14V542000,WITH THE FUEL PUMP SENDING UNIT OVERHEATING AND BURNING A HOLE IN THE UNIT.
Incident date: May 15, 2016
THE AUTO STOP/START CANNOT BE SAFE. I ALMOST GOT T-BONED IN MY FIRST SEVERAL HUNDRED MILES IN A NEW CAR WITH THIS FEATURE. I WAS AT A COMPLETE STOP AND NEEDED TO MAKE A LEFT ACROSS TRAFFIC. I DID NOT REALIZE THE DELAY WOULD BE THAT GREAT AND ALMOST GOT T-BONED TURNING ACROSS TRAFFIC. THE ENGINE HESITATES WHEN YOU'RE STOPPED AND MOVING FROM THE BRAKE TO THE GAS. THIS FRACTION OF A SECOND HAS T... Read more
Incident date: May 27, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 65 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT VEERED OFF THE ROAD IN BOTH DIRECTIONS AND CRASHED. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE CONTROL ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRE... Read more
Crash
Incident date: May 25, 2016
THE CAR FAILS TO AUDIBLY INDICATE TO THE DRIVER THAT THE TURNING SIGNALS HAVE BEEN ENGAGED. INSTEAD OF A CLICK, CHIME, OR OTHER INDICATOR, THERE IS SILENCE. THE RESULT IS THAT THE DRIVER DOES NOT HAVE FEEDBACK FROM THE VEHICLE INDICATING / VERIFYING THAT THAT A TURN SIGNAL HAS BEEN ENGAGED. THE DRIVER MAY BECOME DISTRACTED AND MAY NOT KNOW WHEN/IF A TURN SIGNAL HAS BEEN TRIGGERED. THE TURN SIG... Read more
Incident date: May 25, 2016
THE CAR FAILS TO AUDIBLY INDICATE TO THE DRIVER THAT THE TURNING SIGNALS HAVE BEEN ENGAGED. INSTEAD OF A CLICK, CHIME, OR OTHER INDICATOR, THERE IS SILENCE. THE RESULT IS THAT THE DRIVER DOES NOT HAVE FEEDBACK FROM THE VEHICLE INDICATING / VERIFYING THAT THAT A TURN SIGNAL HAS BEEN ENGAGED. THE DRIVER MAY BECOME DISTRACTED AND MAY NOT KNOW WHEN/IF A TURN SIGNAL HAS BEEN TRIGGERED. THE TURN SIG... Read more
Incident date: May 29, 2016
PARKING BRAKE WILL FAIL TO DISENGAGE FULLY (WHEN DISENGAGING THE PARKING BRAKE) OR PARTIALLY ENGAGE ON ITS OWN WHILE DRIVING. THE RESULT IS THAT THE CAR EXPERIENCES INCREASING DRAGGING, POOR ACCELERATION, AND SUDDEN STOPPING. THE CONSOLE BRAKE LIGHT FAILS TO ILLUMINATE IN ALL INSTANCES AND FAILS TO INFORM THE DRIVER THAT THE PARKING BRAKE HAS ENGAGED. WHEN RELEASING THE PARKING BRAKE FROM A PAR... Read more
Incident date: May 25, 2016
THE D/S DOOR WILL NOT UNLOCK OR OPEN FROM THE OUTSIDE. READ NUMEROUS COMPLAINTS ON SAME ISSUE AND NO RECALL ISSUED
Incident date: May 25, 2016
THE D/S DOOR WILL NOT UNLOCK OR OPEN FROM THE OUTSIDE. READ NUMEROUS COMPLAINTS ON SAME ISSUE AND NO RECALL ISSUED
Incident date: May 13, 2016
SERVICE AIR BAG LIGHT COMES ON INTERMITTED ; MOVEMENT OF PASS. SEAT AFFECTS THE LIGHT. WORRISOME CONDITION.
Incident date: May 13, 2016
ON MAY/13/2014, AT 10 AM I HAD TO TRAVEL LESS THAN 2 MILES FROM MY OWN HOUSE TO MY PODIATRIC DOCTOR, THE CAR WAS STATIONARY TILL THE END OF MY APPOINTMENT ABOUT 30 MINUTES. UPON GOING BACK TO MY HOUSE I NOTICE SOME LIKE SCRATCHES ON THE DASHBOARD SCREEN THAT HOUSE ALL CONTROLS, SUCH TO PLATY A RADIO STATION ETC. THE ARE ON THE RIGHT SIDE OF SUCH SCREEN ABOUT 2 INCHES WIDE AND ALL THE WAY TO THE ... Read more
Incident date: May 27, 2016
WHILE DRIVING SUDDENLY I LOST POWER STEERING, ABS,POWER BRAKES, STABILITY CONTROL, TRACTION CONTROL. PARKING ASSIST AND ALL WHEEL DRIVE. CAR WAS IN MOTION ON A CITY STREET. I WAS ABLE TO SAFELY STOP THE CAR.ALL THE PROPER WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. I WAS CLOSE TO HOME SO I RETURNED HOME WITH NO POWER STEERING OR POWER BRAKES.
Incident date: May 27, 2016
WHILE DRIVING SUDDENLY I LOST POWER STEERING, ABS,POWER BRAKES, STABILITY CONTROL, TRACTION CONTROL. PARKING ASSIST AND ALL WHEEL DRIVE. CAR WAS IN MOTION ON A CITY STREET. I WAS ABLE TO SAFELY STOP THE CAR.ALL THE PROPER WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. I WAS CLOSE TO HOME SO I RETURNED HOME WITH NO POWER STEERING OR POWER BRAKES.
Incident date: May 27, 2016
WHILE DRIVING SUDDENLY I LOST POWER STEERING, ABS,POWER BRAKES, STABILITY CONTROL, TRACTION CONTROL. PARKING ASSIST AND ALL WHEEL DRIVE. CAR WAS IN MOTION ON A CITY STREET. I WAS ABLE TO SAFELY STOP THE CAR.ALL THE PROPER WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. I WAS CLOSE TO HOME SO I RETURNED HOME WITH NO POWER STEERING OR POWER BRAKES.
Incident date: Mar 12, 2016
WHILE DRIVING ON THE FREEWAY THERE WAS A LOUD POPPING SOUND FROM THE REAR PASSENGER DOOR WINDOW AND THE WINDOW SUDDENLY DROPPED COMPLETELY INTO THE DOOR AND WOULD NOT ROLL BACK UP. 3 WEEKS LATER THE FRONT PASSENGER DOOR WINDOW DID THE EXACT SAME THING.
Incident date: Feb 2, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE FUEL AND THE TEMPERATURE GAUGE FAILED TO PROVIDE THE ACCURATE READINGS. IN ADDITION, THE SECURITY SYSTEM AND THE TIRE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE COMPUTER SYSTEM WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAIL... Read more
Incident date: May 18, 2016
4 TIRES HAVE SPLIT THE SIDE WALL DUE TO IMPACT ON THE ROAD IN THE LAST YEAR, PIRELLI PZERO RUN FLAT P245018, TIRES SEEM DEFECTIVE WITH SIDE WALL SPLITS AFTER MINOR IMPACTS.
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD NOT STOP IMMEDIATELY AND THE BRAKING DISTANCE INCREASED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. WHEN OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OCCUPA... Read more
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD NOT STOP IMMEDIATELY AND THE BRAKING DISTANCE INCREASED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. WHEN OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OCCUPA... Read more
Incident date: May 6, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE UNINTENDEDLY ACCELERATED WHILE PULLING INTO THE CAR PORT. THE VEHICLE PROCEEDED TO CRASH INTO THE WALL, A POLE, A FENCE, AND THE HOUSE. THE CONTACT SUFFERED INJURIES TO THE NECK AND RIBS, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT ME... Read more
Crash
1 injured
Incident date: May 6, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE UNINTENDEDLY ACCELERATED WHILE PULLING INTO THE CAR PORT. THE VEHICLE PROCEEDED TO CRASH INTO THE WALL, A POLE, A FENCE, AND THE HOUSE. THE CONTACT SUFFERED INJURIES TO THE NECK AND RIBS, BUT DID NOT REQUIRE MEDICAL ATTENTION. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT ME... Read more
Crash
1 injured
Incident date: May 6, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC ESCALADE. WHILE PULLING INTO THE DRIVEWAY, THE VEHICLE ACCELERATED WITHOUT WARNING CRASHED INTO THE HOUSE. THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, THE CONTACT SUSTAINED NECK, SHOULDER, LEFT KNEE, RIGHT SIDE, AND RIGHT HIP INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC LOT. THE VEHICLE WA... Read more
Crash
1 injured
Incident date: May 6, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC ESCALADE. WHILE PULLING INTO THE DRIVEWAY, THE VEHICLE ACCELERATED WITHOUT WARNING CRASHED INTO THE HOUSE. THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, THE CONTACT SUSTAINED NECK, SHOULDER, LEFT KNEE, RIGHT SIDE, AND RIGHT HIP INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC LOT. THE VEHICLE WA... Read more
Crash
1 injured
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE OPERATING THE VEHICLE, THE FRONT PASSENGER SEAT AIR BAG SENSOR LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO INDICATED THAT THE PASSENGER SIDE AIR BAG SENSOR MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 133,000. UPDATE... Read more
Incident date: May 24, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THE KEY FOBIK AND IGNITION KEY FAILED TO OPEN THE DOORS OF THE VEHICLE. AS A RESULT, THE CONTACT WAS UNABLE TO ENTER THE VEHICLE. THE CONTACT MENTIONED THAT THE KEY FOBIK BATTERY WAS REPLACED BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 99... Read more
Incident date: Dec 15, 2015
I WANTED TO PROVIDE ADDITIONAL INFORMATION RELATIVE TO RECALL NO. 15299. THIS RECALL EFFECTED CADILLAC ATS REAR DEFROSTERS. THE "FIX" WAS TO ADD SOFTWARE CONTROLS THAT MINIMIZED THE RISK OF FIRE TO SOME OWNER, BUT IT CERTAINLY DID NOT ELIMINATE THE RISK. IN FACT I POINTED OUT TO CADILLAC LAST YEAR THAT THERE WERE STILL CONTROLS STRATEGIES THAT WOULD COULD RESULT IN A FIRE. MEANING FOR SOME OWNERS ... Read more
Incident date: Mar 1, 2016
VEHICLE STATIONARY. UNABLE TO START. UNABLE TO REMOVE KEY. BATTERY GOES DEAD. 2 GM DEALERSHIPS SAY THERE IS NO FIX. HAVE HAD CAR DIAGNOSED. NO FIX IS UNACCEPTABLE FOR A CADILLAC. DEALERSHIPS "FIX" SO CAR STARTS AND THEN THE SAME PROBLEM STARTS. PLEASE ADVISE
Incident date: May 19, 2016
CADILLAC CUE SYSTEM AND CENTER STACK SYSTEM FREEZING AND UNRESPONSIVE. THE CADILLAC ELR'S HVAC, NAVIGATION, AUDIO AND OTHER SYSTEM FUNCTIONS ARE ALL CONTROLLED ONLY BY TOUCH SENSITIVE PANEL EITHER IN THE CUE SCREEN OR BELOW IT. WHEN CUE FREEZES OR LAGS AS IT OFTEN DOES THIS CAUSES A DANGEROUS OCCURRENCE WHERE THE DRIVER MUST DIVERT ATTENTION FROM THE ROAD TO OPERATE THE CAR'S SYSTEM. WHILE ON MY... Read more
Incident date: May 19, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. WHILE DRIVING 65 MPH AND ATTEMPTING TO DEPRESS THE BRAKE PEDAL, THE BRAKES BECAME INOPERABLE AND THE TRACTION CONTROL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPRO... Read more
Incident date: May 19, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. WHILE DRIVING 65 MPH AND ATTEMPTING TO DEPRESS THE BRAKE PEDAL, THE BRAKES BECAME INOPERABLE AND THE TRACTION CONTROL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPRO... Read more
Incident date: May 19, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. WHILE DRIVING 65 MPH AND ATTEMPTING TO DEPRESS THE BRAKE PEDAL, THE BRAKES BECAME INOPERABLE AND THE TRACTION CONTROL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPRO... Read more
Incident date: Apr 27, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF A CUSTOMER SERVICE SATISFACTION CAMPAIGN REGARDING A THROTTLE POSITIONING SENSOR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED WITH THE ENGINE REDUCED POWER ERROR MESSAGE ON THE VEHICLES INSTRUMENT PANEL. THE VEHICLE TAKEN TO THE DEALER FOR A DIAGNOSES, HOWEVER THE ... Read more
Incident date: May 5, 2016
THE CRANK AND CAM SENSORS HAVE CAUSED THE VEHICLE TO STALL OUT WHILE DRIVING OR BEING STOPPED. I HAVE SEEN SEVERAL COMPLAINTS ONLINE REGARDING THIS ISSUE IN MY CAR AND OTHER GM CARS. HOW MANY COMPLAINTS HAVE YOU RECEIVED FOR THIS ISSUE IN GM CARS. IT SEEMS THE DEALERSHIP SHOULD HAVE RECALLED THIS SINCE IT IS A WELL KNOWN AND DOCUMENTED ISSUE AND IS A SAFETY ISSUE WITH CARS STALLING IN THE MIDDL... Read more
Incident date: May 5, 2016
THE CRANK AND CAM SENSORS HAVE CAUSED THE VEHICLE TO STALL OUT WHILE DRIVING OR BEING STOPPED. I HAVE SEEN SEVERAL COMPLAINTS ONLINE REGARDING THIS ISSUE IN MY CAR AND OTHER GM CARS. HOW MANY COMPLAINTS HAVE YOU RECEIVED FOR THIS ISSUE IN GM CARS. IT SEEMS THE DEALERSHIP SHOULD HAVE RECALLED THIS SINCE IT IS A WELL KNOWN AND DOCUMENTED ISSUE AND IS A SAFETY ISSUE WITH CARS STALLING IN THE MIDDL... Read more
Incident date: Jan 11, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE CONTROL MODULE FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE THROTTLE BODY ASSEMBLY WAS... Read more
Incident date: Jan 11, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE CONTROL MODULE FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE THROTTLE BODY ASSEMBLY WAS... Read more
Incident date: Apr 15, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING 50 MPH, THE SPEED DECREASED WITHOUT WARNING, AS IF THE BRAKES HAD BEEN DEPRESSED. THE VEHICLE CAME TO A COMPLETE STOP WITHOUT WARNING. THE CONTACT WAS ABLE TO ACCELERATE THE VEHICLE BY APPLYING PRESSURE TO THE ACCELERATOR PEDAL. FURTHERMORE, THE CHECK ENGINE LIGHT ILLUMINATED AND THE AIR BAG LIGHT REMAINED ILLUMINATED AND FLICKERED CONTINUOUS... Read more
Incident date: Apr 15, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING 50 MPH, THE SPEED DECREASED WITHOUT WARNING, AS IF THE BRAKES HAD BEEN DEPRESSED. THE VEHICLE CAME TO A COMPLETE STOP WITHOUT WARNING. THE CONTACT WAS ABLE TO ACCELERATE THE VEHICLE BY APPLYING PRESSURE TO THE ACCELERATOR PEDAL. FURTHERMORE, THE CHECK ENGINE LIGHT ILLUMINATED AND THE AIR BAG LIGHT REMAINED ILLUMINATED AND FLICKERED CONTINUOUS... Read more
Incident date: Apr 15, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING 50 MPH, THE SPEED DECREASED WITHOUT WARNING, AS IF THE BRAKES HAD BEEN DEPRESSED. THE VEHICLE CAME TO A COMPLETE STOP WITHOUT WARNING. THE CONTACT WAS ABLE TO ACCELERATE THE VEHICLE BY APPLYING PRESSURE TO THE ACCELERATOR PEDAL. FURTHERMORE, THE CHECK ENGINE LIGHT ILLUMINATED AND THE AIR BAG LIGHT REMAINED ILLUMINATED AND FLICKERED CONTINUOUS... Read more
Incident date: May 17, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ABNORMAL NOISE FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE ALSO EXPERIENCED A LOSS OF POWER. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER BEING SHIFTED... Read more