Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jun 28, 2016
TL* THE CONTACT OWNS A 1995 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, A LARGE AMOUND OF SMOKE APPEARED FROM THE FRONT DRIVER SIDE. THE CONTACT PULLED THE VEHICLE OVER, OPENED THE HOOD, AND NOTICED FLAMES. THE CONTACT EXTINGUISHED THE FIRE AND THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS DIAGNOSED THAT THERE WAS A FUEL RAIL LEAKAGE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS E... Read more
Fire
Incident date: Jun 28, 2016
TL* THE CONTACT OWNS A 1995 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, A LARGE AMOUND OF SMOKE APPEARED FROM THE FRONT DRIVER SIDE. THE CONTACT PULLED THE VEHICLE OVER, OPENED THE HOOD, AND NOTICED FLAMES. THE CONTACT EXTINGUISHED THE FIRE AND THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS DIAGNOSED THAT THERE WAS A FUEL RAIL LEAKAGE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS E... Read more
Fire
Incident date: Jun 19, 2016
TL* THE CONTACT OWNS A COSCO MINI-HOUSE (NA) SAFETY SEAT, MODEL NUMBER: IC210CKB, MODEL TYPE: DISNEY LIGHT AND COMFY (NA). THE SEAT WAS MANUFACTURED ON APRIL 20, 2015. THE SAFETY SEAT WAS BEING UTILIZED IN A 1999 CADILLAC DEVILLE. THE CONTACT STATED THAT THE HANDLES OF THE CHILD SEAT FRACTURED. IN ADDITION, THE SEAT BELT STRAPS WERE LOOSE AND WEAK. THE CHILD WAS IN THE SAFETY SEAT AT THE TIME OF T... Read more
Incident date: Jun 15, 2016
I WAS T BONED HIT BY A TRUCK ON MY SIDE DRIVER SIDE AIR BAGS DIDN'T GO OFF AND I NOW HAVE A CLOSED HEAD INJURY BECAUSE MY HEAD HIT THE WINDOW. MOVING THROUGH A INTERSECTION 10 /15 MILES M PH
Crash
1 injured
Incident date: Jun 26, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 25 TO 30 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A POST. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS INJURED AND WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE CONTACT DID NOT KNOW IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.
Crash
1 injured
Incident date: Jun 28, 2016
THE ABS WILL RANDOMLY APPLY IN GOOD DRIVING CONDITIONS FOR NO REASON WHEN THE BRAKES ARE APPLIED CAUSING YOU TO POTENTIALLY LOOSE CONTROL OF THE VEHICLE. HAD THE ABS MODULE REPLACED AND ISSUE HAPPENED AGAIN 3 MONTHS AFTER VERY COSTLY REPAIR. NOTE: VEHICLE HAD A CODE "YAW RATE SENSOR"
Incident date: Jun 28, 2016
THE ABS WILL RANDOMLY APPLY IN GOOD DRIVING CONDITIONS FOR NO REASON WHEN THE BRAKES ARE APPLIED CAUSING YOU TO POTENTIALLY LOOSE CONTROL OF THE VEHICLE. HAD THE ABS MODULE REPLACED AND ISSUE HAPPENED AGAIN 3 MONTHS AFTER VERY COSTLY REPAIR. NOTE: VEHICLE HAD A CODE "YAW RATE SENSOR"
Incident date: Jun 28, 2016
THE ABS WILL RANDOMLY APPLY IN GOOD DRIVING CONDITIONS FOR NO REASON WHEN THE BRAKES ARE APPLIED CAUSING YOU TO POTENTIALLY LOOSE CONTROL OF THE VEHICLE. HAD THE ABS MODULE REPLACED AND ISSUE HAPPENED AGAIN 3 MONTHS AFTER VERY COSTLY REPAIR. NOTE: VEHICLE HAD A CODE "YAW RATE SENSOR"
Incident date: Feb 3, 2015
I PURCHASED A 2009 STS IN AUGUST OF 2014. I AM HAVING A PROBLEM WITH THE WHEEL BEARING HUBS GOING BAD. I HAVE REPLACED BOTH FRONT. THE FRONT LEFT SIDE HAS BEEN CHANGED TWICE IN A 13 MONTH PERIOD. UNFORTUNATELY THE PART ONLY HAS A 1 YEAR WARRANTY. I'VE ALSO HAD THE RIGHT REAR CHANGED IN MAY OF 2015 AND NOW IT'S JUNE 2016 AND HAS GONE BAD. I HAVE NO EXTENDED WARRANTY,I'M JUST CURIOUS WHY THIS PARTIC... Read more
Incident date: Jun 26, 2016
"TAKATA RECALL" I ENTERED THE CAR TO GO TO CHURCH ON SUNDAY, JUNE 26, 2016, SUDDENLY THERE WAS THIS BOUNCING, I STOPPED TO SEE WHAT WAS GOING ON AND THE REAR END OF THE CAR APPEARED VERY LOW TO THE GROUND. I HAD JUST DRIVEN OUT OF MY DRIVEWAY. THE CHURCH IS ABOUT TWO-HUNDRED FEET FROM MU HOUSE. THE DEALERSHIP IS SAYING BECAUSE THERE IS MORE THAN FIFTY-THOUSAND MILES, I AM RESPONSIBLE, HOWEVER,... Read more
Incident date: May 6, 2016
VEHICLE EXHIBITS A CONSTANT VIBRATION AT SPEEDS BETWEEN 35 MPH AND 75 MPH. VIBRATION IS NOT ROAD RELATED, IT IS A CONSTANT, STEADY VIBRATION REGARDLESS OF ROAD CONDITIONS, BEST DESCRIBED AS IF THE VEHICLE WAS DRIVING OVER CORDUROY. THERE IS ALSO A STEADY "BUFFETING" NOISE COMING FROM THE CABIN OF THE VEHICLE AT SPEEDS BETWEEN 55 MPH AND 70MPH. VEHICLE WAS BROUGHT TO INDEPENDENT TIRE SHOP (BY ME)... Read more
Incident date: May 6, 2016
VEHICLE EXHIBITS A CONSTANT VIBRATION AT SPEEDS BETWEEN 35 MPH AND 75 MPH. VIBRATION IS NOT ROAD RELATED, IT IS A CONSTANT, STEADY VIBRATION REGARDLESS OF ROAD CONDITIONS, BEST DESCRIBED AS IF THE VEHICLE WAS DRIVING OVER CORDUROY. THERE IS ALSO A STEADY "BUFFETING" NOISE COMING FROM THE CABIN OF THE VEHICLE AT SPEEDS BETWEEN 55 MPH AND 70MPH. VEHICLE WAS BROUGHT TO INDEPENDENT TIRE SHOP (BY ME)... Read more
Incident date: May 28, 2016
LIFT GATE FAILED TO OPEN. ACCORDING TO WARRANTY COMPANY WATER LEAKED FROM THE SUNROOF FROM THE DRAINS ONTO THE LIFTGATE MOTOR AND SHORTED IT OUT. IT WAS NOT COVERED BY THE WARRANTY BECAUSE IT WAS CONSIDERED WATER DAMAGED.
Incident date: May 28, 2016
LIFT GATE FAILED TO OPEN. ACCORDING TO WARRANTY COMPANY WATER LEAKED FROM THE SUNROOF FROM THE DRAINS ONTO THE LIFTGATE MOTOR AND SHORTED IT OUT. IT WAS NOT COVERED BY THE WARRANTY BECAUSE IT WAS CONSIDERED WATER DAMAGED.
Incident date: Jun 7, 2016
THE 2011 CADILLAC SRX STALLS WHEN TRYING TO PULL OFF FROM BEING A STOP SIGN. IT DOES NOT ACCELERATE APPROPRIATELY. IT STALLS. IT COULD BE A MAJOR ISSUE WHEN DRIVING ON THE INTERSTATE OR PULLING OUT INTO TRAFFIC FROM BEING AT A STANDSTILL. IT IS LIKE THE TRANSMISSION STALLS AND DOES NOT CHANGE GEARS. THIS HAS HAPPENED ON SEVERAL OCCASIONS.
Incident date: Jun 8, 2016
AS I WAS DRIVING ON A HIGHWAY, MY SUNROOF BLEW COMPLETELY OFF OF MY VEHICLE, HIT AND DAMAGED THE FRONT OF ANOTHER VEHICLE (A SUV) AND FROM THE IMPACT OF THAT HIT, IT WAS STRUCK A MOTORCYCLIST.
Incident date: May 7, 2016
TAKATA RECALL: MY SERVICE AIR BAG LIGHT KEEPS COMING AND OFF. ALSO MY TIRE GAGE ,KEEPS FLASHING AFTER MY AIR LEVELS HAS BEEN CHECK. IT WILL NOT GO OFF ON ITS ON.
Incident date: May 7, 2016
TAKATA RECALL: MY SERVICE AIR BAG LIGHT KEEPS COMING AND OFF. ALSO MY TIRE GAGE ,KEEPS FLASHING AFTER MY AIR LEVELS HAS BEEN CHECK. IT WILL NOT GO OFF ON ITS ON.
Incident date: Jun 19, 2016
WHILE RETURNING FROM A TRIP, THE ENGINE SHUT OFF AND ALL THE POWER IN THE CAR WAS GONE, WHILE DRIVING (IN MOTION). WE HAD BEEN DRIVING APPROXIMATELY 1.5HRS. WE WERE GOING ABOUT 65MPH, WHEN THE RADIO AND AC WENT OFF. THERE WAS A MESSAGE THAT SAID SOMETHING ABOUT "BATTERY RESERVE" (?????) I TURNED THE RADIO AND AIR BACK ON. IMMEDIATELY AFTER, "SERVICE BRAKE ASSIST" MESSAGE, THEN ENTIRE DASHBOARD... Read more
Incident date: Jun 19, 2016
WHILE RETURNING FROM A TRIP, THE ENGINE SHUT OFF AND ALL THE POWER IN THE CAR WAS GONE, WHILE DRIVING (IN MOTION). WE HAD BEEN DRIVING APPROXIMATELY 1.5HRS. WE WERE GOING ABOUT 65MPH, WHEN THE RADIO AND AC WENT OFF. THERE WAS A MESSAGE THAT SAID SOMETHING ABOUT "BATTERY RESERVE" (?????) I TURNED THE RADIO AND AIR BACK ON. IMMEDIATELY AFTER, "SERVICE BRAKE ASSIST" MESSAGE, THEN ENTIRE DASHBOARD... Read more
Incident date: Jun 19, 2016
WHILE RETURNING FROM A TRIP, THE ENGINE SHUT OFF AND ALL THE POWER IN THE CAR WAS GONE, WHILE DRIVING (IN MOTION). WE HAD BEEN DRIVING APPROXIMATELY 1.5HRS. WE WERE GOING ABOUT 65MPH, WHEN THE RADIO AND AC WENT OFF. THERE WAS A MESSAGE THAT SAID SOMETHING ABOUT "BATTERY RESERVE" (?????) I TURNED THE RADIO AND AIR BACK ON. IMMEDIATELY AFTER, "SERVICE BRAKE ASSIST" MESSAGE, THEN ENTIRE DASHBOARD... Read more
Incident date: May 21, 2016
THIS CAR WAS SOLD TO ME WITH A DRIVER AWARENESS PACKAGE THAT INCLUDES LOW SPEED FRONT BRAKING AND I AM UNABLE TO GET IT TO WORK, A SALESPERSON DROVE THE CAR AND COULD NOT GET IT TO WORK AND A CADILLAC MECHANIC AT LINUS CADILLAC IN VERO BEACH, FL. DROVE THE CAR AND COULD NOT MAKE IT WORK.. THE CAR HAS BEEN TO TWO DEALERSHIPS FOR THIS ISSUE AND THE LAST DEALER MECHANIC AT LINUS ADVISED ME THAT THE S... Read more
Incident date: Jun 20, 2016
FUEL LEAKING ONTO EXHAUST SYSTEM HAD TO TOW TO DEALER DUE TO FREIGHTING EXPERIENCE OF POSSIBLE FIRE AND INJURY TO MYSELF AND OTHERS. DEALER STATED COST WOULD BE A MIN. 1000 DOLLARS WOULD HAVE TO REMOVE FUEL TANK TO ACCESS PROBLEM AND STATED A TWO DAY WAIT ON PARTS TO REPAIR ..CAR HAS 16000 MI ON IT. WHAT A TRIAMINIC EXPERIENCE.
Incident date: Jun 21, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER PRESENCE SENSING MODULE MALFUNCTIONED AND CAUSED THE "SERVICE AIR BAG" LIGHT TO ILLUMINATE. IT WAS DIAGNOSED THAT THE PASSENGER SIDE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 48,000.
Incident date: May 1, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD KNOCKING NOISE COMING FROM THE MIDDLE OR REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LOCK. THE VEHICLE WAS NOT D... Read more
Incident date: May 1, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD KNOCKING NOISE COMING FROM THE MIDDLE OR REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LOCK. THE VEHICLE WAS NOT D... Read more
Incident date: Jun 4, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 CADILLAC CTS. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT DID NOT START. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FAILURE WAS NOT DIAGNOSED AND THE MANUFACTURER WAS NOT NOTIFIED. MEANWHILE, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 05V024000 (AIR BAGS), 10V105000 (SERVICE ... Read more
Incident date: Aug 18, 2014
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT THE VEHICLE STALLED DUE TO A LOOSE CONNECTION WITH THE CORE PERTAINING TO THE KEY AND THE IGNITION SWITCH. THE CONTACT WAS LATER NOTIFIED OF NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM) AND TOOK THE VEHICLE TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT EXPRESSED CONCERNS TO THE MANUFACTURER THAT THE CYLINDER CO... Read more
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE DRIVING 50 MPH, THE REDUCE ENGINE POWER LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO DECELERATE. THE CONTACT STATED THAT THE FAILURE RECURRED RANDOMLY. IN ADDITION, THE STABILITRAC LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MAN... Read more
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE DRIVING 50 MPH, THE REDUCE ENGINE POWER LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO DECELERATE. THE CONTACT STATED THAT THE FAILURE RECURRED RANDOMLY. IN ADDITION, THE STABILITRAC LIGHT ILLUMINATED WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MAN... Read more
Incident date: Jun 14, 2016
I GOT IN MY CAR, 2000 CADILLAC CATERA WHICH WAS STATIONARY IN A PARKING LOT AND CLOSED THE DRIVER DOOR AT THE SAME TIME REACHING BACK TO GET SEAT BELT AND "BANG" AN EXPLODING SOUND. THE DRIVER SIDE SEAT AIR BACK EXPLODED, IN A PARKING SPOT. CAUSING, LESIONS, AND CONTUSIONS, ON THE LEFT ARM, AND A SPRAIN WRIST. ALSO, SCRAPE AND BRUISING OF SIDE, RIB AREA. ALSO, MY BOYFRIEND WAS IN THE PASSENGER... Read more
2 injured
Incident date: Jun 9, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. WHILE THE VEHICLE WAS PREPARING TO STOP AT A STOP SIGN, THE VEHICLE BEGAN TO SPUTTER INTO TRAFFIC AND ALL THE WARNING LIGHTS ILLUMINATED. THE ENGINE STALLED AND SMOKE APPEARED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POSITIVE CABLE WIRE FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO MENTIONED THAT... Read more
Fire
Incident date: May 14, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 45 MPH, THE VEHICLE VIBRATED, THE WHEELS SEIZED, AND THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STABILITY SENSOR AT THE END OF THE STEERING COLUMN AND A SENSOR IN THE REAR PASSENGER SIDE WHEEL NEEDED TO... Read more
Incident date: May 14, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 45 MPH, THE VEHICLE VIBRATED, THE WHEELS SEIZED, AND THE ELECTRONIC STABILITY CONTROL WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STABILITY SENSOR AT THE END OF THE STEERING COLUMN AND A SENSOR IN THE REAR PASSENGER SIDE WHEEL NEEDED TO... Read more
Incident date: Apr 14, 2016
IT SHOWS UP ON THE DASHBOARD AND THE DRIVING CHANGE AND THE WILL BE A CLINKING NOISE FROM THE REAR OF THE TRUCK. IT MAKES IT DANGEROUS TO DRIVE
Incident date: Jun 11, 2016
TAKATA RECALL PASSENGER SERVICE AIR BAG LIGHT STAYS LIGHT UP.
Incident date: Jun 9, 2016
TL* THE CONTACT OWNED A 1997 CADILLAC ELDORADO. WHILE PARKING THE VEHICLE, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE DRIVER EXITED THE VEHICLE AND WAS INFORMED THAT IT WAS ON FIRE. A FIRE REPORT WAS NOT FILED. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V110000 (FUEL SYSTEM/GA... Read more
Fire
Incident date: Jun 9, 2016
TL* THE CONTACT OWNED A 1997 CADILLAC ELDORADO. WHILE PARKING THE VEHICLE, THE POWER STEERING WARNING LIGHT ILLUMINATED. THE DRIVER EXITED THE VEHICLE AND WAS INFORMED THAT IT WAS ON FIRE. A FIRE REPORT WAS NOT FILED. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE CONTACT WAS NOT INJURED. THE VEHICLE WAS DESTROYED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V110000 (FUEL SYSTEM/GA... Read more
Fire
Incident date: Jan 22, 2016
TL* THE CONTACT OWNED A 2007 CADILLAC CTS. WHILE ATTEMPTING TO MAKE A TURN AT APPROXIMATELY 15 MPH, THE VEHICLE INDEPENDENTLY VEERED TO THE RIGHT AND UNINTENTIONALLY ACCELERATED WITHOUT WARNING. IN ADDITION, THE VEHICLE EXPERIENCED A LOSS OF STEERING AND THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAI... Read more
Crash
1 injured
Incident date: Jan 22, 2016
TL* THE CONTACT OWNED A 2007 CADILLAC CTS. WHILE ATTEMPTING TO MAKE A TURN AT APPROXIMATELY 15 MPH, THE VEHICLE INDEPENDENTLY VEERED TO THE RIGHT AND UNINTENTIONALLY ACCELERATED WITHOUT WARNING. IN ADDITION, THE VEHICLE EXPERIENCED A LOSS OF STEERING AND THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAI... Read more
Crash
1 injured
Incident date: Jan 22, 2016
TL* THE CONTACT OWNED A 2007 CADILLAC CTS. WHILE ATTEMPTING TO MAKE A TURN AT APPROXIMATELY 15 MPH, THE VEHICLE INDEPENDENTLY VEERED TO THE RIGHT AND UNINTENTIONALLY ACCELERATED WITHOUT WARNING. IN ADDITION, THE VEHICLE EXPERIENCED A LOSS OF STEERING AND THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAI... Read more
Crash
1 injured
Incident date: Jun 7, 2016
MY WIFE PURCHASED A 1999 CADILLAC ELDORADO IN 2009 AND IT ONLY HAD 38K MILES ON IT. NOW IN 2016 IT ONLY HAS 103K MILES ON IT BUT WHILE DRIVING THE ENGINE COOLANT TEMPERATURE GAUGE WILL FREQUENTLY GO FROM 'NORMAL' TO 'ENGINE HOT - A/C OFF'. AFTER SHUTING OFF THE ENGINE, LETTING IT COOL, AND TOPPING OFF THE COOLANT LEVEL, THE WILL OPERATE IN THE 'NORMAL' TEMPERATURE RANGE FOR SEVERAL MILES BUT THEN... Read more
Incident date: Jun 9, 2016
ON JUNE 9, 2016 I WAS DRIVING ON A WET ROAD SO WHEN I TRIED TO STOP IT TOOK AN EXTREME AMOUNT OF DISTANCE TO GET THE CAR TO STOP. I FIGURED THE BRAKES GOT A LITTLE WET CAUSING THE PROBABLE. THE NEXT DAY MY WIFE WAS DRIVING THE CAR. TRAFFIC STOPPED AHEAD OF HER STOPPED SO SHE TRIED TO STOP. WITH BOTH LEGS PUSHING ON THE BRAKE PEDALS THE CAR WOULD NOT STOP. SHE WAS ALMOST KILLED SINCE SHE HAD TO HIT... Read more
Crash
1 injured
Incident date: Jun 3, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC STS. WHILE DRIVING 35 MPH, THE VEHICLE SHOOK AND THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE AND SMOKE EMITTED FROM THE ENGINE. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION COIL HAD TOTAL MELTDOWN SURROUNDED BY SMALL FLAMES, AND THE FUSE WAS BLOWN... Read more
Fire
Incident date: Feb 19, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. THE CONTACT STATED THAT THE ELECTRICAL TOUCH PAD SEIZED TO OPERATE WITHOUT WARNING, WHICH CAUSED THE DOOR NOT TO OPEN NORMALLY. THE CONTACT STATED THAT THE FAILURE ONLY OCCURRED ON THE DRIVER SIDE OF THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER'S CUSTOMER SERVICE CAMPAIGN TO ADDRESS THE FAILURE BY PRESSING AN EMERGENCY RELEASE BUTTON, B... Read more
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHEN THE CONTACT OPENED THE VEHICLE DOORS WITH THE KEY FOB, THE HEADLIGHTS AND OVERHEAD LIGHTS ILLUMINATED EXTREMELY BRIGHT AND THEN DIMMED. IN ADDITION, THE CONTACT STATED THAT THE NAVIGATION SYSTEM FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A LEGAL ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MA... Read more
CADILLAC
CTS
(2003) - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Jun 7, 2016
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHEN THE CONTACT OPENED THE VEHICLE DOORS WITH THE KEY FOB, THE HEADLIGHTS AND OVERHEAD LIGHTS ILLUMINATED EXTREMELY BRIGHT AND THEN DIMMED. IN ADDITION, THE CONTACT STATED THAT THE NAVIGATION SYSTEM FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A LEGAL ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MA... Read more
Incident date: Jun 3, 2016
TL* THE CONTACT OWNS A 1996 CADILLAC SEVILLE. WHILE APPROACHING A STOP, THE FRONT DRIVER AND PASSENGER AIR BAGS DEPLOYED INDEPENDENTLY AND WITHOUT IMPACT. THE CONTACT SUSTAINED ABRASIONS TO THE RIGHT ARM, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A BODY SHOP. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. ... Read more
1 injured
Incident date: Mar 15, 2016
RECEIVED RECALL NOTICE STATING #14299 IGNITION KEY ROTATION WAS AN ISSUE. STATED SERVICE HAD NOT BEEN COMPLETED. I HAD INSTALLED AND PAID FOR A COMPLETE NEW IGNITION UNIT EARLIER THIS SPRING AT A COST OF $400.OO PLUS. I AM NOT HAPPY TO KNOW THE OLD UNIT NEEDED RECALL, AND FURTHER THAT MY DEALER NEVER NOTIFIED THE MANUFACTURER. I BELIEVE I HAVE A REFUND DUE AT THIS TIME. PLEASE REPLY AS SOON ... Read more
Incident date: Jun 4, 2016
MY SUNROOF DRAIN IS OFTEN CLOGGED RESULTING IN THE INTERIOR BEING SOAKED DURING SLIGHT OR HEAVY RAIN FALL. MAINTENANCE HAS BEEN DONE SEVERAL TIMES TO NO AVAIL. ALSO WHENEVER THE WEATHER IS WARM OUTSIDE, THE BACK DOORS WILL NOT UNLOCK FROM THE OUTSIDE OR WHEN EXITING THE CAR. I ALWAYS HAVE TO MANUALLY LOCK THE DOORS UPON LEAVING THE VEHICLE. THESE PROBLEMS HAVE BEEN VIRTUALLY PRESENT SINCE THE CAR... Read more