Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 20,902 complaints for CADILLAC
Incident date: Sep 12, 2015
FIRST IN LINE WHILE STOPPED AT A LEFT-TURN LIGHT ON A CITY STREET. LIGHT TURNED GREEN, BEGAN TO ACCELERATE. MID-WAY THROUGH THE TURN, HEARD A "POP", LOST STEERING CONTROL, AND THE REAR END SPUN CAR INTO THE CURB. KEEP IN MIND THIS IS A 4-WHEEL-DRIVE CAR. WHEN THE CAR CAME TO A STOP, THE NOSE OF THE CAR WAS RESTING ON THE FRONT PASSENGER TIRE AND WHEEL. THE RIGHT-REAR WHEEL WAS SCRATCHED AND ABRADE... Read more
Crash
1 injured
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHEN THE VEHICLE WAS STARTED, THE BRAKE LIGHT WOULD REMAIN ILLUMINATE WHILE THE VEHICLE WAS BEING DRIVEN. WHILE TURNING THE STEERING WHEEL, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE CONTACT STATED THE VEHICLE WOULD START AFTER MANIPULATING THE WIRING HARNESS UNDERNEATH THE... Read more
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHEN THE VEHICLE WAS STARTED, THE BRAKE LIGHT WOULD REMAIN ILLUMINATE WHILE THE VEHICLE WAS BEING DRIVEN. WHILE TURNING THE STEERING WHEEL, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE CONTACT STATED THE VEHICLE WOULD START AFTER MANIPULATING THE WIRING HARNESS UNDERNEATH THE... Read more
Incident date: May 1, 2015
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHEN THE VEHICLE WAS STARTED, THE BRAKE LIGHT WOULD REMAIN ILLUMINATE WHILE THE VEHICLE WAS BEING DRIVEN. WHILE TURNING THE STEERING WHEEL, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THE CONTACT STATED THE VEHICLE WOULD START AFTER MANIPULATING THE WIRING HARNESS UNDERNEATH THE... Read more
Incident date: Oct 7, 2015
NHTSA CAMPAIGN NUMBER: 14V355000 GM IS MAKING A HALF-HEARTED "REPAIR" BY PLACING AN INSERT INTO THE KEY. I'VE FOUR TIMES REQUESTED THEY MAIL ME THE INSERTS. THEY REFUSE. I MUST BRING IN THE CAR SO THE DEALER CAN RECORD THE VIN OR THEY WON'T GET PAID. I CAN'T SPEND 2 HOURS TRAVELING TO A DEALERSHIP AND WAITING FOR THE KEY INSERTS. IT'S NOT A VEHICLE REPAIR AND GM DOESN'T NEED MY VEHICLE. J... Read more
Incident date: Oct 6, 2015
I HAVE A 2004 CADILLAC CTS I HAVE REPLACED THE ECM, THROTTLE BODY 3 TIMES, GAS PEDAL, WIRING HARNESS FOR THE THROTTLE BODY, BUT THE THROTTLE BODY POSITION WILL BE LEARNED FOR ABOUT A MONTH THEN MY VEHICLE WOULD GO INTO LIMP MODE ALMOST CAUSING SEVERAL CAR ACCIDENTS. I HAVE TRIED JUST ABOUT EVERYTHING I HAVE HAD THE ENGINE REPLACED AS WELL. I DON'T WANT TO LET THIS VEHICLE GO BUT THIS ISSUE WILL NO... Read more
Incident date: Oct 6, 2015
I HAVE A 2004 CADILLAC CTS I HAVE REPLACED THE ECM, THROTTLE BODY 3 TIMES, GAS PEDAL, WIRING HARNESS FOR THE THROTTLE BODY, BUT THE THROTTLE BODY POSITION WILL BE LEARNED FOR ABOUT A MONTH THEN MY VEHICLE WOULD GO INTO LIMP MODE ALMOST CAUSING SEVERAL CAR ACCIDENTS. I HAVE TRIED JUST ABOUT EVERYTHING I HAVE HAD THE ENGINE REPLACED AS WELL. I DON'T WANT TO LET THIS VEHICLE GO BUT THIS ISSUE WILL NO... Read more
Incident date: Oct 5, 2015
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT THE DEALER WOULD INSTALL TWO KEY RINGS AND AN INSERT IN THE KEY SLOT OR A COVER OVER A KEY HEAD ON ALL IGNITION KEYS, FREE... Read more
Incident date: Jul 10, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE PREVIOUS OWNER HEARD AN ABNORMAL NOISE COMING FROM THE FRONT OF THE VEHICLE UPON OPERATING THE VEHICLE OR MAKING A TURN. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN TWICE AND THEY WERE NOT ABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT INDICATED THAT, UPON OWNING THE VEHICLE, THE NOISE CONTINUED AND HE NOTICED THAT TH... Read more
Incident date: Aug 10, 2015
FRONT END COLLISION AT 42 MPH THAT CAUSED HEAVY FRONT END DAMAGE AND THE AIR BAG FAILED TO DEPLOY. MY VEHICLE WAS IN MOTION WHEN THE SMALL PICKUP IN FRONT STOPPED SHORT CAUSING IMPACT.
Crash
2 injured
Incident date: Oct 5, 2015
ON BOTH MY CADILLAC'S, THE QUE SYSTEM IS DEFECTIVE AND IS A SAFETY HAZARD. IF I HAVE THE QUE SYSTEM SET TO EITHER RADIO SCREEN OR NAVIGATION SCREENS AND I MAKE A BLUE- TOOTH CALL. THE DISPLAY STARTS IN EITHER THE RADIO SCREEN OR THE NAV SCREEN. WHEN I MAKE THE CALL, THE SCREEN CHANGES TO THE TELEPHONE SCREEN WHICH IS FINE. BUT WHEN I HANG UP, THE SCREEN REMAINS IN THE TELEPHONE SCREEN POSITON.... Read more
Incident date: Apr 15, 2009
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE SEIZED. THE VEHICLE CRASHED INTO A MEDIAN AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED MAJOR INJURIES, INCLUDING TWO BROKEN FEET AND A CONCUSSION. THE DRIVER REQUIRED MEDICAL ASSISTANCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWI... Read more
Crash
1 injured
Incident date: Apr 15, 2009
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE SEIZED. THE VEHICLE CRASHED INTO A MEDIAN AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED MAJOR INJURIES, INCLUDING TWO BROKEN FEET AND A CONCUSSION. THE DRIVER REQUIRED MEDICAL ASSISTANCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWI... Read more
Crash
1 injured
Incident date: Apr 15, 2009
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, THE ENGINE SEIZED. THE VEHICLE CRASHED INTO A MEDIAN AND THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED MAJOR INJURIES, INCLUDING TWO BROKEN FEET AND A CONCUSSION. THE DRIVER REQUIRED MEDICAL ASSISTANCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWI... Read more
Crash
1 injured
Incident date: Jul 7, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V558000 (VISIBILITY) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Sep 26, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AIR BAG LIGHT ILLUMINATED WHEN THE SEAT WAS OCCUPIED. THE MESSAGE BOARD DISPLAYED "PASSENGER AIR BAG OFF'. THE FAILURE OCCURRED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BLADDER AND/OR SENSOR NEEDED TO BE REPLACED. THE CONTACT STATED THAT VIN WAS NOT INCLUDED IN N... Read more
Incident date: Sep 21, 2015
THE HEADLIGHTS FILL WITH WATER AND THIS CAUSES THE LIGHTS TO WORK STRANGELY. CURRENTLY, MY LEFT HEADLIGHT WORKS BUT NOT THE TURN SIGNAL OR DAY BEAMS. THE RIGHT HEADLIGHT IS OUT BUT THE TURN SIGNAL AND DAY BEAM WORK. I TOOK IT TO A CADILLAC DEALER AND THEY TOLD ME THEY'VE SEEN THIS ISSUE FREQUENTLY. GM DOES NOT SEEM INTERESTED IN FIXING THE ISSUE. THIS IS A SAFETY CONCERN THAT NEEDS TO BE ADDR... Read more
Incident date: Sep 29, 2015
FOR THE LAST YEAR MY CAR HAS RAN BADLY. VERY ROUGH IDLE, ENGINE LIGHT THROWING MULTIPLE CODES, BAD GAS MILEAGE, HEAVY OIL CONSUMPTION, AND PULSATING THROTTLE WHILE PARKED AND DRIVING. I'VE TAKEN IT TO THE DEALERSHIP AND FOR AN ENTIRE YEAR THEY'VE GIVEN ME THE RUNAROUND. ON MONDAY I TOOK IT BACK IN TO RANCHO MOTOR COMPANY IN VICTORVILLE, CALIFORNIA AND THEY FINALLY SAY IT'S THE TIMING CHAIN. THE R... Read more
Incident date: Sep 29, 2015
FOR THE LAST YEAR MY CAR HAS RAN BADLY. VERY ROUGH IDLE, ENGINE LIGHT THROWING MULTIPLE CODES, BAD GAS MILEAGE, HEAVY OIL CONSUMPTION, AND PULSATING THROTTLE WHILE PARKED AND DRIVING. I'VE TAKEN IT TO THE DEALERSHIP AND FOR AN ENTIRE YEAR THEY'VE GIVEN ME THE RUNAROUND. ON MONDAY I TOOK IT BACK IN TO RANCHO MOTOR COMPANY IN VICTORVILLE, CALIFORNIA AND THEY FINALLY SAY IT'S THE TIMING CHAIN. THE R... Read more
Incident date: Sep 22, 2015
MY DAUGHTER DROVE MY CAR AND HIT A METAL MAIL BOX (6X6 POLE, HOLDING 3 MAIL BOXES) AT 35 TO 40 MPH, SHE HIT ALMOST DEAD CENTER. THE SEAT BELT DIDN'T STOP HER FROM HITTING HER HEAD ON THE STEERING WHEEL AND THE AIR BAG DIDN'T DEPLOY. MY DAUGHTER SUFFERED A CONCUSSION, NECK AND BACK PAIN, ONE OF HER EYES VISION IS AFFECTED. SHE WAS DRIVING IN OUR STREET 3 HOUSES DOWN FROM OUR HOUSE, STREET IS WI... Read more
Crash
1 injured
Incident date: Sep 22, 2015
MY DAUGHTER DROVE MY CAR AND HIT A METAL MAIL BOX (6X6 POLE, HOLDING 3 MAIL BOXES) AT 35 TO 40 MPH, SHE HIT ALMOST DEAD CENTER. THE SEAT BELT DIDN'T STOP HER FROM HITTING HER HEAD ON THE STEERING WHEEL AND THE AIR BAG DIDN'T DEPLOY. MY DAUGHTER SUFFERED A CONCUSSION, NECK AND BACK PAIN, ONE OF HER EYES VISION IS AFFECTED. SHE WAS DRIVING IN OUR STREET 3 HOUSES DOWN FROM OUR HOUSE, STREET IS WI... Read more
Crash
1 injured
Incident date: Sep 24, 2015
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE ODOR OF FUEL WAS PRESENT INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT FUEL WAS LEAKING FROM THE TOP OF THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Incident date: Aug 22, 2015
I HAD PROBLEMS WITH THIS CAR EVERY SINCE THE MOON ROOF DRAIN WHICH IS A RECALL NOW CAR WAS FLOODED BROUGHT IT TO DEALER GOT IT BACK IT WAS EVEN WORSE THE CHANGED THE DRAIN AGAIN SINE THEN IT HAS BEEN IN THE DEALER AT LEAST 20 TIMES RADIO GOES UP AND DOWN REAR LIGHTS STAY ON BATTERY DEAD IN THE MORNING EVERY LIGHT YOU CAN IMAGINE ... Read more
1 injured
Incident date: Aug 22, 2015
I HAD PROBLEMS WITH THIS CAR EVERY SINCE THE MOON ROOF DRAIN WHICH IS A RECALL NOW CAR WAS FLOODED BROUGHT IT TO DEALER GOT IT BACK IT WAS EVEN WORSE THE CHANGED THE DRAIN AGAIN SINE THEN IT HAS BEEN IN THE DEALER AT LEAST 20 TIMES RADIO GOES UP AND DOWN REAR LIGHTS STAY ON BATTERY DEAD IN THE MORNING EVERY LIGHT YOU CAN IMAGINE ... Read more
1 injured
Incident date: Jul 24, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING AT 45 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 41,000.
Incident date: Apr 9, 2014
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. THE CONTACT STATED THAT THE IGNITION KEY FAILED TO TURN IN EITHER DIRECTION UNTIL AFTER NUMEROUS ATTEMPTS. THE FAILURE RECURRED ON SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE IGNITION SWITCH WAS REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE.... Read more
Incident date: Jul 15, 2015
I WAS TRYING TO ADJUST THE SEAT BELT CLIP (MALE PART) ON THE DRIVERS SIDE REAR SEAT BELT. THE CLIP WAS TURNED THE WRONG WAY ON THE SEAT BELT. WHILE TRYING TO ADJUST THE CLIP THE LOWER PART OF THE SEAT BELT CAME APART FROM ITS ANCHOR. I WAS STUNNED AT HOW EASILY THE SEAT BELT DETACHED. I CAME TO THE CONCLUSION AFTER INSPECTING THE BELT THAT THERE WAS NO STITCHING IN THE BELT WHERE IT SHOULD HAVE... Read more
Incident date: Jul 15, 2015
7/15 OIL CHANGE AND TIRE ROTATION (AFTER ROTATION, CAR WAS PULLING TO THE RIGHT) MENTIONED MOLD/MILDEW SMELL AND IN TAKE PERSONNEL SET UP AN APPOINTMENT TO ADDRESS BOTH ROTATION AND AC SMELL FOR 7/27 7/27 - 8/7 RE-WORKED THE ROTATION PROBLEM ADDRESSED THE AC SMELL ISSUESAID IT WOULD TAKE A FEW WEEKS TO GET THE SMELL OUT (IT DID NOT) 8/25 -8/27 ADDRESSED AC SMELL ISSUE AGAIN AND SER... Read more
Incident date: Sep 1, 2015
2002 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO DEFECTIVE IGNITION SWITCH TUMBLER. *SMD THE CONSUMER STATED THE KEY WOULD NOT STAY IN THE IGNITION, WHICH CAUSED THE VEHICLE TO STALL. ALSO, WHEN THE CONSUMER TRIED TO REMOVE THE KEY, IT WOULD NOT COME OUT OF THE IGNITION. HE HAD TO DISCONNECT THE BATTERY, IN ORDER TO TURN THE VEHICLE OFF. *JB
Incident date: Aug 8, 2014
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE BRAKE LINES PREMATURELY CORRODED WITH EXTENSIVE RUST AND WERE REPLACED MORE THAN TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE BRAKE LINES ONCE. THE CONTACT ALSO HAD AN INDEPENDENT MECHANIC WHO REPLACED THE BRAKE LINES, BUT THE FAILURE RECURRED. WITHIN WEEKS, THE BRAKE PEDAL WAS APPLIED AND TRAVELED TO THE FLOORBOA... Read more
Incident date: Feb 11, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE DECELERATED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THERE WAS A SUDDEN INCREASE OF ENGINE RPMS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE TIMING TENSIONER BELT FAILED AND ADVISED THE CONTACT TO ... Read more
Incident date: Apr 4, 2009
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER SIDE SEAT BELT FAILED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Sep 3, 2015
SERVICE AIRBAG LIGHT AND WARNING INDICATOR CAME ON WHEN CAR IS STARTED. TOOK TO GM CERTIFIED DEALERSHIP FOR SERVICE. WAS ADVISED CODE B0058- RIGHT FRONT PRETENSIONER DEFECTIVE ON PASSENGER SEAT BELT BUCKLE. THE DEALERSHIP ADVISED THAT THIS PART IS NO LONGER AVAILABLE FROM GM AND THEREFORE THEY WOULDN'T BE ABLE TO MAKE REPAIRS. ALSO ADVISED THAT THE AIR BAGS ARE DISABLED AND WILL NOT DEPLOY. ... Read more
Incident date: Sep 3, 2015
SERVICE AIRBAG LIGHT AND WARNING INDICATOR CAME ON WHEN CAR IS STARTED. TOOK TO GM CERTIFIED DEALERSHIP FOR SERVICE. WAS ADVISED CODE B0058- RIGHT FRONT PRETENSIONER DEFECTIVE ON PASSENGER SEAT BELT BUCKLE. THE DEALERSHIP ADVISED THAT THIS PART IS NO LONGER AVAILABLE FROM GM AND THEREFORE THEY WOULDN'T BE ABLE TO MAKE REPAIRS. ALSO ADVISED THAT THE AIR BAGS ARE DISABLED AND WILL NOT DEPLOY. ... Read more
Incident date: Sep 20, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. AFTER THE VEHICLE WAS PARKED, THERE WAS SMOKE COMING FROM UNDER THE STEERING COLUMN. AFTER A FEW MINUTES, IT WAS INFORMED THAT THE VEHICLE CAUGHT FIRE. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 03V238000 (FUEL SYST... Read more
Fire
Incident date: Jun 5, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED AND WAS NOT ABLE TO EXCEED 40 MPH. THE ENGINE WARNING LIGHT ILLUMINATED AND THE ELECTRONIC ENGINE REDUCED MESSAGE DISPLAYED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE... Read more
Incident date: Jun 5, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING AT APPROXIMATELY 60 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE DECELERATED AND WAS NOT ABLE TO EXCEED 40 MPH. THE ENGINE WARNING LIGHT ILLUMINATED AND THE ELECTRONIC ENGINE REDUCED MESSAGE DISPLAYED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE... Read more
CADILLAC
ESCALADE ESV
(2003) — SERVICE BRAKES
Sep 21, 2015
Incident date: Sep 18, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE ESV. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO DECELERATE. THE ABS AND TRACTION ACTIVITY WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HYDRO-BOOST FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE... Read more
Incident date: Sep 17, 2015
TL* THE CONTACT OWNS A 2012 CADILLAC ESCALADE. WHILE DRIVING AT VARIOUS SPEEDS, THE KEY COULD BE REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Incident date: May 7, 2014
2005 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM REPAIR ISSUES. *SMD THE CONSUMER STATED THE BRAKE FAILED AND ESSENTIALLY SHE LOST CONTROL OF THE VEHICLE, HIT A GUARDRAIL AND ANOTHER VEHICLE AFTER BOUNCING OFF THE GUARDRAIL. PRIOR TO THE ACCIDENT, WORK WAS PERFORMED ON THE ABS DASH LIGHT, SEVERAL TIMES. *JB *CN
Crash
CADILLAC
CTS
(2005) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Sep 17, 2015
Incident date: May 7, 2014
2005 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM REPAIR ISSUES. *SMD THE CONSUMER STATED THE BRAKE FAILED AND ESSENTIALLY SHE LOST CONTROL OF THE VEHICLE, HIT A GUARDRAIL AND ANOTHER VEHICLE AFTER BOUNCING OFF THE GUARDRAIL. PRIOR TO THE ACCIDENT, WORK WAS PERFORMED ON THE ABS DASH LIGHT, SEVERAL TIMES. *JB *CN
Crash
Incident date: Sep 17, 2014
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. THE CONTACT STATED THAT THE TAILGATE LATCH FAILED TO LOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 04V129000 (STRUCTURE); HOWEVER, THE RECALL WAS ONLY PARTIALLY COMPLETED DUE TO PARTS NOT BEING AVAILABLE FOR THE COMPLETE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 187,869... Read more
Incident date: Jul 1, 2014
AIR BAG DEFECT LIGHT REMAINS ON FOR THE PASSENGER SEAT DETECTOR.
Incident date: Jun 1, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE AIR BAG SENSOR LIGHT WOULD ILLUMINATE AND THE MESSAGE TO SERVICE AIR BAG DISPLAYED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 93,000.
Incident date: Jun 20, 2015
THIS VEHICLE IS EQUIPPED WITH A "BLIND SPOT DETECTOR" SYSTEM. THIS SYSTEM FAILS "OCCASIONALLY". THIS CREATES A SAFETY ISSUE IF IT FAILS WHEN I AM TRYING TO CHANGE LANES. THIS HAS HAPPENED AT LEAST ONCE. THIS VEHICLE HAS BEEN IN FOR SERVICE OF THIS ISSUE 4 OR 5 TIMES WITHOUT ANY REPAIR. THE LAST TIME IT WAS IN, I WAS TOLD THERE ARE OTHER OWNERS THAT HAVE THIS PROBLEM AND "CADILLAC IS WORKING ON... Read more
Incident date: Jun 20, 2015
THIS VEHICLE IS EQUIPPED WITH A "BLIND SPOT DETECTOR" SYSTEM. THIS SYSTEM FAILS "OCCASIONALLY". THIS CREATES A SAFETY ISSUE IF IT FAILS WHEN I AM TRYING TO CHANGE LANES. THIS HAS HAPPENED AT LEAST ONCE. THIS VEHICLE HAS BEEN IN FOR SERVICE OF THIS ISSUE 4 OR 5 TIMES WITHOUT ANY REPAIR. THE LAST TIME IT WAS IN, I WAS TOLD THERE ARE OTHER OWNERS THAT HAVE THIS PROBLEM AND "CADILLAC IS WORKING ON... Read more
Incident date: Jun 20, 2015
THIS VEHICLE IS EQUIPPED WITH A "BLIND SPOT DETECTOR" SYSTEM. THIS SYSTEM FAILS "OCCASIONALLY". THIS CREATES A SAFETY ISSUE IF IT FAILS WHEN I AM TRYING TO CHANGE LANES. THIS HAS HAPPENED AT LEAST ONCE. THIS VEHICLE HAS BEEN IN FOR SERVICE OF THIS ISSUE 4 OR 5 TIMES WITHOUT ANY REPAIR. THE LAST TIME IT WAS IN, I WAS TOLD THERE ARE OTHER OWNERS THAT HAVE THIS PROBLEM AND "CADILLAC IS WORKING ON... Read more
Incident date: Sep 16, 2015
PULLING OUT FROM MY DRIVEWAY IN SLOW SPEED ABOUT 3 MPH ON REVERSE TURNING STEERING WHEEL LEFT MY RADIO SHOW MESSAGE "SERVICE BRAKE ASSISTANCE". SAME TIME I LOST THE BRAKE, TRACTION CONTROL AND ABS LIGHT COME ON ON THE DASHBOARD. LUCKY THIS WAS LOW SPEED SO CAR STOPS ON MY NEIGHBOR TRASH CAN. I DON'T WANT TO THINK WHAT WILL HAPPEN IF THE OTHER CAR WILL DRIVE BY OR SOMEONE WILL WALK BY. I AM SCARE T... Read more
Incident date: Jul 16, 2012
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT AND REAR BUMPERS WERE LOOSE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE VEHICLE WAS INVOLVED IN A CRASH AND NEEDED BODY WORK PRIOR TO IT BEING PURCHASED BY THE CONTACT. IN ADDITION, AN INDEPENDENT MECHANIC DIAGNOSED THAT THE VEHICLE WAS MISSING COMPONENTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTUR... Read more
Incident date: Jul 31, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR CONSISTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS STARTED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PASSENGER SEAT BELT PRE-TENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE F... Read more