Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jul 26, 2016
MY SUNROOF WILL NOT CLOSE WHILE PARKED MY CAR DID NOT START. THE GAUGES AND LIGHTS CAME ON, BUT THE CAR WOULD NOT START WHILE PARKED MY DEFROST DOESN'T WORK ON THE FRONT WINDOW WHEN RAINING. THE WINDSHIELD IS FOGGY WHILE DRIVING
Incident date: Jul 26, 2016
MY SUNROOF WILL NOT CLOSE WHILE PARKED MY CAR DID NOT START. THE GAUGES AND LIGHTS CAME ON, BUT THE CAR WOULD NOT START WHILE PARKED MY DEFROST DOESN'T WORK ON THE FRONT WINDOW WHEN RAINING. THE WINDSHIELD IS FOGGY WHILE DRIVING
Incident date: May 9, 2016
ENGINE BEGAN OVERHEATING AND TOOK IT TO OUR MECHANIC WHO REPLACED THE WATER PUMP. ENGINE CONTINUED TO OVERHEAT AND SAME MECHANIC REPLACED ALL OF THE UPPER SEALS. EVENTUALLY, A PRESSURE TEST AND CAMERA INSERT BY MY MECHANIC CONFIRMED A BLOWN HEAD GASKET. CONFIRMED THAT RESULT WITH PEPE CADILLAC IN WHITE PLAINS, NY. CHECKED THE PRICE TO HAVE THE HEAD GASKETS REPLACED, BUT SINCE THIS ENGINE HAS TO... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING AT ANY SPEED, AN ODOR OF FUEL EMITTED FROM THE FUEL PUMP INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Incident date: Jul 27, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONER STOPPED WORKING. THE VEHICLE WAS DIAGNOSED AS NEEDING THE ECM REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 144,000.
Incident date: Jul 27, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONER STOPPED WORKING. THE VEHICLE WAS DIAGNOSED AS NEEDING THE ECM REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 144,000.
CADILLAC
ESCALADE ESV
(2007) - ENGINE
Jul 24, 2016
Incident date: Jul 24, 2016
P0011 ENGINE CODE ONCE THE CHECK ENGINE LIGHT COMES ON THE TRUCK RIDES HORRIBLE. GM HAS NO SOLUTION TO THIS PROBLEM. ITS A DESIGN FLAW LUBRICATING THE CAM SHAFT. I CHANGE THE OIL ONCE A MONTH. ITS NOT ENOUGH.. GM KNOWS THIS PROBLEM EXIST AND COVERS IT UP.. I HOPE MORE ESCALADE OWNERS COME FORWARD AND COMPLAIN ABOUT THIS PROBLEM. FORCING OWNERS TO GO TO THE DEALERSHIP TO CLEAR THE CODE ISN'T FAIR... Read more
CADILLAC
ESCALADE ESV
(2007) - POWER TRAIN
Jul 24, 2016
Incident date: Jul 24, 2016
P0011 ENGINE CODE ONCE THE CHECK ENGINE LIGHT COMES ON THE TRUCK RIDES HORRIBLE. GM HAS NO SOLUTION TO THIS PROBLEM. ITS A DESIGN FLAW LUBRICATING THE CAM SHAFT. I CHANGE THE OIL ONCE A MONTH. ITS NOT ENOUGH.. GM KNOWS THIS PROBLEM EXIST AND COVERS IT UP.. I HOPE MORE ESCALADE OWNERS COME FORWARD AND COMPLAIN ABOUT THIS PROBLEM. FORCING OWNERS TO GO TO THE DEALERSHIP TO CLEAR THE CODE ISN'T FAIR... Read more
CADILLAC
ESCALADE ESV
(2007) - VEHICLE SPEED CONTROL
Jul 24, 2016
Incident date: Jul 24, 2016
P0011 ENGINE CODE ONCE THE CHECK ENGINE LIGHT COMES ON THE TRUCK RIDES HORRIBLE. GM HAS NO SOLUTION TO THIS PROBLEM. ITS A DESIGN FLAW LUBRICATING THE CAM SHAFT. I CHANGE THE OIL ONCE A MONTH. ITS NOT ENOUGH.. GM KNOWS THIS PROBLEM EXIST AND COVERS IT UP.. I HOPE MORE ESCALADE OWNERS COME FORWARD AND COMPLAIN ABOUT THIS PROBLEM. FORCING OWNERS TO GO TO THE DEALERSHIP TO CLEAR THE CODE ISN'T FAIR... Read more
Incident date: Jul 7, 2016
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE ATTEMPTING TO START THE VEHICLE, THE KEY WAS JAMMED IN THE IGNITION AND COULD NOT BE MOVED TO START THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY REFUSED TO DO THE RECALL REPAIR DUE TO INSUFFICIENT PARTS. THE VEHICLE WAS TOWED TO ANOTHER DEALER WHERE THE TECHNICIAN CLAIMED THAT THEY REPAIRED THE... Read more
Incident date: Feb 19, 2016
I'M HAVING TRANSMISSION ISSUES, I CALLED GM AND THEY VERIFIED NO RECALLS WERE ON THIS MODEL, I HAVE HAD 3 TRANSMISSIONS REPLACED AND NOW FOUND OUT THAT I HAVE TO HAVE ANOTHER TRANSMISSION.
Incident date: May 12, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER WITHOUT WARNING AND THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE SPARK PLUGS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MO... Read more
Incident date: May 12, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER WITHOUT WARNING AND THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE SPARK PLUGS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MO... Read more
Incident date: Jun 8, 2016
WHILE DRIVING ON HIGHWAY I-5 CAR STARTED JERKING AND DID NOT WANT TO ACCELERATE WHEN I PUT MY FOOT ON THE GAS. I PULLED OVER AND RESTARTED THE CAR IT WOULD NOT GO IN GEAR AND MOVED 2-3 MILES AN HOUR AT A TIME. TRIED PUTTING IT IN REVERSE AND WOULD NOT MOVE AT ALL. I WAS NOT FAR FROM DEALERSHIP SO ON THE HIGHWAY WITH FLASHING CAUTION LIGHTS MADE IT TO DEALERSHIP. THE CAR HAS BEEN WITH THE CERTIFI... Read more
Incident date: Jan 22, 2016
TL* THE CONTACT OWNED A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE INDEPENDENTLY SURGED AT A HIGH RATE OF SPEED WHILE MAKING A LEFT TURN TO GO INTO THE OPPPOSITE DIRECTION. THE CONTACT APPLIED EXTREME FORCE TO THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED AT A HIGH RATE OF SPEED AND CRASHED INTO A TREE. THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED. THE DRIVER SUSTAINE... Read more
Crash
1 injured
Incident date: Jan 22, 2016
TL* THE CONTACT OWNED A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE INDEPENDENTLY SURGED AT A HIGH RATE OF SPEED WHILE MAKING A LEFT TURN TO GO INTO THE OPPPOSITE DIRECTION. THE CONTACT APPLIED EXTREME FORCE TO THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED AT A HIGH RATE OF SPEED AND CRASHED INTO A TREE. THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED. THE DRIVER SUSTAINE... Read more
Crash
1 injured
Incident date: Jan 22, 2016
TL* THE CONTACT OWNED A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE INDEPENDENTLY SURGED AT A HIGH RATE OF SPEED WHILE MAKING A LEFT TURN TO GO INTO THE OPPPOSITE DIRECTION. THE CONTACT APPLIED EXTREME FORCE TO THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED AT A HIGH RATE OF SPEED AND CRASHED INTO A TREE. THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED. THE DRIVER SUSTAINE... Read more
Crash
1 injured
Incident date: Dec 1, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE DIFFERENT OCCASIONS WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Incident date: Jul 15, 2016
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR PASSENGER SIDE OF THE VEHICLE WAS LEAKING BATTERY ACID. AS A RESULT, THE REAR AXLE DETACHED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 177,000.
Incident date: Jul 17, 2016
ON THREE SEPARATE OCCASIONS THE CAR HAS COMPLETELY SHUT DOWN WHILE BEING DRIVEN. TWICE WHILE AT HIGHWAY SPEEDS, THE CAR LOST ALL POWER, INCLUDING POWER STEERING, POWER BRAKES, AS I WAS TRYING TO SAFELY GET OVER TO THE SIDE OF THE HIGHWAY, ALL THE DASH LIGHTS COME BACK ON, THE RADIO COMES ON AT TOP VOLUME, THE POWER COMES BACK ON. I HAVE HAD IT INTO AN AUTHORIZED CADILLAC DEALERSHIP. THEY HAD IT ... Read more
Incident date: Jul 17, 2016
ON THREE SEPARATE OCCASIONS THE CAR HAS COMPLETELY SHUT DOWN WHILE BEING DRIVEN. TWICE WHILE AT HIGHWAY SPEEDS, THE CAR LOST ALL POWER, INCLUDING POWER STEERING, POWER BRAKES, AS I WAS TRYING TO SAFELY GET OVER TO THE SIDE OF THE HIGHWAY, ALL THE DASH LIGHTS COME BACK ON, THE RADIO COMES ON AT TOP VOLUME, THE POWER COMES BACK ON. I HAVE HAD IT INTO AN AUTHORIZED CADILLAC DEALERSHIP. THEY HAD IT ... Read more
Incident date: Jul 14, 2016
I HAVE ONLY HAD MY CTS FOR A MONTH BUT WHEN BRAKING ON ABOUT THREE DIFFERENT OCCASIONS THE BRAKE PEDAL WILL PUSH BACK AGAINST MY FOOT. THESE HAVE OCCURRED TWICE IN MY DRIVEWAY STOPPING TO BACK INTO MY GARAGE AND ONCE COMING TO A STOP LIGHT.
Incident date: Jan 23, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC XTS EQUIPPED WITH LIONSHEAD TRAIL EXPRESS TIRES, SIZE: 225/75R15. WHILE DRIVING 50 MPH, THE STEERING WHEEL AND FRONT END VIBRATED VIOLENTLY. THE VEHICLE WAS DRIVEN TO A TIRE SHOP WHERE THE TECHNICIAN STATED THAT THE TIRE TREAD SEPARATED AND THE TIRES NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAIL... Read more
Incident date: Jul 9, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 30 MPH, THE REAR AXLE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESET THE REAR AXLE LIGHT, BUT THE ISSUE RECURRED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000. UPDATED 09/29/16*LJ THE CONSUMER STATED THE MANUFACTURER ONLY REIMBURSED 600.00 OUT OF THE TOTA... Read more
Incident date: May 19, 2016
AIR BAG DIDN'T DEPLOY AFTER HEAD ON COLLISION TRAVELING 23 MILES PER HOUR, ON A CITY STREET, GOING STRAIGHT. CAR WAS CONSIDERED TOTALED BY USAA.
Crash
2 injured
Incident date: May 19, 2016
AIR BAG DIDN'T DEPLOY AFTER HEAD ON COLLISION TRAVELING 23 MILES PER HOUR, ON A CITY STREET, GOING STRAIGHT. CAR WAS CONSIDERED TOTALED BY USAA.
Crash
2 injured
Incident date: Sep 21, 2015
VERY BAD LIGHTING OF LOW BEAM HEAD LIGHTS..CANNOT SEE LIGHTS ON ROAD
Incident date: Jul 5, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT NOTICED THAT BOTH TAIL LIGHTS WERE SEPARATED FROM THE MOLDING FRAME LINE. THE DEALER DIAGNOSED THAT THE TAIL LIGHTS CLIPS WERE FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED TWICE BY THE PREVIOUS OWNER FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WA... Read more
Incident date: Jul 5, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT NOTICED THAT BOTH TAIL LIGHTS WERE SEPARATED FROM THE MOLDING FRAME LINE. THE DEALER DIAGNOSED THAT THE TAIL LIGHTS CLIPS WERE FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED TWICE BY THE PREVIOUS OWNER FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WA... Read more
Incident date: Aug 14, 2015
ON INCLINED OR HILLY TERRAIN THE CAR ROLLS BACK EVEN IF IN DRIVE. AFTER A COMPLETE STOP DUE TO TRAFFIC OR STOP SIGN OR SIGNALS, WHEN FOOT IS TAKEN OFF THE BRAKE PEDAL, THE CAR BEGINS TO BE ROLLBACK INSTANTLY. SUCH SUDDEN SHIFT OF GEAR IS SCARY. REMINDS YOU OF ALL THE ACCIDENTS CAUSED BY AUTOMATIC SHIFT OF GEAR. IT IS A MAJOR SAFETY ISSUE. NEVER HAD EXPERIENCED SUCH ROLL BACK IN THE GM CARS WE PRE... Read more
Incident date: Aug 14, 2015
ON INCLINED OR HILLY TERRAIN THE CAR ROLLS BACK EVEN IF IN DRIVE. AFTER A COMPLETE STOP DUE TO TRAFFIC OR STOP SIGN OR SIGNALS, WHEN FOOT IS TAKEN OFF THE BRAKE PEDAL, THE CAR BEGINS TO BE ROLLBACK INSTANTLY. SUCH SUDDEN SHIFT OF GEAR IS SCARY. REMINDS YOU OF ALL THE ACCIDENTS CAUSED BY AUTOMATIC SHIFT OF GEAR. IT IS A MAJOR SAFETY ISSUE. NEVER HAD EXPERIENCED SUCH ROLL BACK IN THE GM CARS WE PRE... Read more
Incident date: Jan 9, 2015
WANT START AFTER 2OR3 DAYS CAN'T UNDERSTAND IT. GAS PADDLE CHICKS WHEN YOU TURN SWITCH OFF.
Incident date: Jan 9, 2015
WANT START AFTER 2OR3 DAYS CAN'T UNDERSTAND IT. GAS PADDLE CHICKS WHEN YOU TURN SWITCH OFF.
Incident date: Jan 9, 2015
WANT START AFTER 2OR3 DAYS CAN'T UNDERSTAND IT. GAS PADDLE CHICKS WHEN YOU TURN SWITCH OFF.
Incident date: Jun 29, 2016
WITHIN ONE WEEK OF PURCHASE WE NOTICED THAT THE CAR IS PULLING TO THE LEFT CAUSING A NEW DRIVER TO OVER CORRECT AND DRIFT INTO THE RIGHT LANE. THIS IS EXTREMELY DANGEROUS. DEALER IS REPLACING STEERING COLUMN. 27000 MILES
Incident date: Jun 15, 2016
I NOTICED VIBRATIONS WHEN DRIVING HIGHWAY SPEEDS. THE CADILLAC DEALER IDENTIFIED THE PROBLEM AS A SEPARATED TIRE ON LEFT FRONT. TIRE SIZE IS 305-40-22. TIRE HAS BEEN DRIVEN 25,000 MILES. SEE PHOTO.
Incident date: Jun 22, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,500.
Incident date: Jun 6, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING 40 MPH, THE STEERING WHEEL REQUIRED MORE FORCE TO MANEUVER AND SMOKE APPEARED FROM THE HOOD. THE CONTACT PULLED THE VEHICLE OVER TO THE ROAD SIDE AND OBSERVED THAT THE POWER STEERING HOSE WAS LEAKING SEVERELY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V105000(STEERING). THE MANUFACTURER WA... Read more
Incident date: Apr 8, 2016
TAKATA RECALL: DRIVER'S SIDE REAR VIEW MIRROR LOST IT'S REFLECTION. THE MIRROR STARTED TURNING A DARK BROWNISH COLOR THEN STARTED LOSING ITS REFLECTION FROM THE TOP OF THE MIRROR TO THE BOTTOM. THERE IS NO VISIBILITY AT ALL IN THE MIRROR.
Incident date: Jun 4, 2016
MEDIUM SIZE BULGE ( ABOUT 2") ON SIDEWALL NEXT TO RIM OF PASSENGER SIDE FRONT TIRE. MICHELIN PRIMACY MXM4 TIRE SIZE 225/40R/18. NOTICED WHEN VEHICLE PARKED AND I WAS WASHING RIMS.
Incident date: Jul 2, 2016
VEHICLE WAS PURCHASED 11 DAYS AGO. TODAY, WITH ABOUT 581 MILES ON THE ODOMETER. WHEN STARTING TO DRIVE, THE VEHICLE WOULD ACCELERATE; HOWEVER, ON THE UPSHIFT FROM 1ST INTO 2ND (NOT SURE, IT COULD BE FROM 2ND TO 3RD, THE TRANSMISSION SHIFTED INTO NEUTRAL INSTEAD OF SHIFTING TO THE NEXT GEAR. PULLED OVER AND STOPPED. THEN TRIED TO ACCELERATE AGAIN FROM STOP. SAME PROBLEM, TRANSMISSION WOULD SHIF... Read more
Incident date: Jun 15, 2016
MY CAR HAS PUSH TO START AND THE KEYS SHOULD DETECT AND START YOUR VEHICLE WHEN YOU GET IN THE CAR. THE IDOL KEPT SAYING NO REMOTE DETECTED . THE ONLY WAY TO START THE CAR WAS TO PUT THE KEYPAD IN THE MIDDLE CONSOLE. I TOOK IT TO CHRISTIANS BROTHERS AUTOMOTIVE WHERE THE DIAGNOSTIC SAID I NEEDED TO REPLACE THE KEYLESS ENTRY MODULE. A WEEK LATER WHILE I WAS DRIVING IT , THE IDOL ON THE SCREEN SAID N... Read more
Incident date: Jun 20, 2016
THIS IS THE SECOND COMPLAINT RE MOTOR MOUNT ( REFERENCE NO. 10732081). 6/23/2015 REPLACED LEFT SIDE MOTOR MOUNT DUE TO CLUNKING ON ACCELERATION. ON 6/28/2016 I TOOK THE CAR TO THE REPAIR FACILITY FOR THE CLUNKING, NOT THINKING IT COULD POSSIBLY BE A MOTOR MOUNT PROBLEM AGAIN. I HAVE SPENT $1006.63 TO REPAIR A PROBLEM I HAVE NEVER HEARD OF. I HAVE SEEN THE TORN MOUNTS.
Incident date: Jun 23, 2015
LEFT FRONT MOTOR MOUNT FAILED 6/2015. I TOOK IT TO REPAIR FACILITY FOR A CLUNKING WHEN SHIFTING. DIAGNOSIS WAS BROKEN MOTOR MOUNT WHEN FLUID WAS LEAKING FROM THE MOUNT. REFER TO COMPLAINT # 10882088 FOR FAILURE IN 6/2016 OF THE RIGHT SIDE MOTOR MOUNT. COST TOTAL $1006.63
Incident date: Jun 3, 2016
REAR HATCH DOES NOT STOP AFTER OPENING. IT GOES UP AND DOWN SEVERAL TIMES THEN SHUTS. SLAMMED DOWN AND HIT MY WIFE ON HER SHOULDER. WE CANNOT USE THE REAR HATCH DUE TO SAFETY CONCERNS. NEVER BEEN IN AN ACCIDENT OTHER THAN A SMALL SCRAPE ON THE SIDE DOOR. THIS NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE. SAFETY ISSUE
1 injured
Incident date: Oct 1, 2015
SERVICE AIRBAG SYSTEM LIGHT REMAINS ON AT STARTUP. PERIODICALLY THE LIGHT WILL NOT REMAIN ON BUT MORE OFTEN THAN NOT IT REMAINS ON. WHEN LIGHT REMAINS ON THE VEHICLE MAY BE STATIONARY OR IN MOTION.
Incident date: Jun 28, 2016
LEAKING WHEN IT RAIN(NOT SUN ROOF) DASHBOARD LIGHT TURNING OFF WHILE CAR IN MOTION.
Incident date: Jun 28, 2016
LEAKING WHEN IT RAIN(NOT SUN ROOF) DASHBOARD LIGHT TURNING OFF WHILE CAR IN MOTION.
Incident date: Jun 6, 2016
INNER/OUTER SEALS IN MOONROOF HAD TO BE REPLACED DUE TO THE TUBING BEING TO SHORT WHEN MADE ON THE FACTORY LINE. THIS IS A PRE-OWN VEHICLE THAT HAD ONLY 60,000 MILES. I WAS DRIVING 70MPD ON 94-E, IT HAD THUNDER STORMED THE ENTIRE WEEKEND, AND WAS RAINING TERRIBLY WHEN THIS ALL TOOK PLACE. THE VEHICLE DECREASED IN SPEED DOWN TO 17-20 AND WOULDN'T GO ANY FASTER. I EXIT THE FREEWAY, PULLED INTO GAS... Read more
Incident date: Apr 6, 2016
SERVICE ENGINE LITE ON, CRANKSHAFT SENSOR, CAMSHAFT SENSOR.