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Consumer Safety Complaints

Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.

2,192,899 Total Complaints
137,559 Reported Crashes
55,854 Reported Fires
8,555 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

  • One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
  • Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
  • Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
  • Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›
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Showing 20,902 complaints for CADILLAC

CADILLAC SRX (2010) — ELECTRICAL SYSTEM Oct 26, 2015
Incident date: Oct 25, 2015
THERE WAS A RECALL ON THE LOW BEAM HEADLIGHT PLUG ASSEMBLY ON THE 2010 SRX. THE FAULTY PLUG WOULD CAUSE THE LOWBEAM HEADLIGHTS TO NOT FUNCTION. THE PLUG WOULD ALLOW FOR THE HIGH BEAMS TO WORK PROPERLY BUT THE PLUG WOULD NOT ALLOW THE HALOGEN LOWBEAM SAID TO WORK. DAVID TAYLOR SUPPOSEDLY FIXED THIS PROBLEM HOWEVER A FEW YEARS LATER THE LOWBEAM HEADLIGHTS BECAME COMPLETELY INOPERABLE CAUSING THE DRI... Read more
CADILLAC SRX (2010) — UNKNOWN OR OTHER Oct 26, 2015
Incident date: Oct 25, 2015
THERE WAS A RECALL ON THE LOW BEAM HEADLIGHT PLUG ASSEMBLY ON THE 2010 SRX. THE FAULTY PLUG WOULD CAUSE THE LOWBEAM HEADLIGHTS TO NOT FUNCTION. THE PLUG WOULD ALLOW FOR THE HIGH BEAMS TO WORK PROPERLY BUT THE PLUG WOULD NOT ALLOW THE HALOGEN LOWBEAM SAID TO WORK. DAVID TAYLOR SUPPOSEDLY FIXED THIS PROBLEM HOWEVER A FEW YEARS LATER THE LOWBEAM HEADLIGHTS BECAME COMPLETELY INOPERABLE CAUSING THE DRI... Read more
CADILLAC SRX (2010) — EXTERIOR LIGHTING Oct 26, 2015
Incident date: Oct 25, 2015
THERE WAS A RECALL ON THE LOW BEAM HEADLIGHT PLUG ASSEMBLY ON THE 2010 SRX. THE FAULTY PLUG WOULD CAUSE THE LOWBEAM HEADLIGHTS TO NOT FUNCTION. THE PLUG WOULD ALLOW FOR THE HIGH BEAMS TO WORK PROPERLY BUT THE PLUG WOULD NOT ALLOW THE HALOGEN LOWBEAM SAID TO WORK. DAVID TAYLOR SUPPOSEDLY FIXED THIS PROBLEM HOWEVER A FEW YEARS LATER THE LOWBEAM HEADLIGHTS BECAME COMPLETELY INOPERABLE CAUSING THE DRI... Read more
CADILLAC SRX (2010) — ELECTRICAL SYSTEM Oct 26, 2015
Incident date: Oct 25, 2015
THE REAR LIFT GATE ELECTRONIC CONTROL MODULE IS A MANUFACTURES DEFECT. THE SUNROOF DRAIN APPARENTLY IS A MANUFACTURERS DEFECT AND DOES NOT FUNCTION PROPERLY. IT DOES NOT DRAIN AND AS A RESULT ALLOWS WATER TO SHORT OUT AND DESTROY THE ELECTRONIC CONTROL MODULE. THE FIRST TIME THIS OCCURRED WAS WHILE THE VEHICLE WAS UNDER WARRANTY. THERE WAS A RECALL ON THE DRAIN THAT SHOULD HAVE FIXED THE PROBLEM B... Read more
CADILLAC SRX (2010) — UNKNOWN OR OTHER Oct 26, 2015
Incident date: Oct 25, 2015
THE REAR LIFT GATE ELECTRONIC CONTROL MODULE IS A MANUFACTURES DEFECT. THE SUNROOF DRAIN APPARENTLY IS A MANUFACTURERS DEFECT AND DOES NOT FUNCTION PROPERLY. IT DOES NOT DRAIN AND AS A RESULT ALLOWS WATER TO SHORT OUT AND DESTROY THE ELECTRONIC CONTROL MODULE. THE FIRST TIME THIS OCCURRED WAS WHILE THE VEHICLE WAS UNDER WARRANTY. THERE WAS A RECALL ON THE DRAIN THAT SHOULD HAVE FIXED THE PROBLEM B... Read more
CADILLAC SRX (2010) — EXTERIOR LIGHTING Oct 26, 2015
Incident date: Oct 25, 2015
THE REAR LIFT GATE ELECTRONIC CONTROL MODULE IS A MANUFACTURES DEFECT. THE SUNROOF DRAIN APPARENTLY IS A MANUFACTURERS DEFECT AND DOES NOT FUNCTION PROPERLY. IT DOES NOT DRAIN AND AS A RESULT ALLOWS WATER TO SHORT OUT AND DESTROY THE ELECTRONIC CONTROL MODULE. THE FIRST TIME THIS OCCURRED WAS WHILE THE VEHICLE WAS UNDER WARRANTY. THERE WAS A RECALL ON THE DRAIN THAT SHOULD HAVE FIXED THE PROBLEM B... Read more
CADILLAC DEVILLE (2005) — ELECTRICAL SYSTEM Oct 26, 2015
Incident date: Sep 14, 2015
DRIVING ON A LOCAL FREEWAY, MY IGNITION SWITCH TO OFF. I WAS ONLY GOING 55 MPH IN HEAVY TRAFFICE. I WAS ABLE TO PLACE THE CAR IN NEUTRAL & RESTART THE ENGINE, BUT FOR A SHORT PERIOD I WAS WITH LIMITED BRAKING AND STEERING. HAD MY WIFE BEEN DRIVING I AM CERTAIN THE OUTCOME WOULD NOT HAVE BEEN AS GOOD. AFTER THIS I TOOK THE CAR INTO THE LOCAL CADILLAC DEALER TO HAVE THE IGNITION SWITCH CORRECTIVE R... Read more
CADILLAC CTS (2013) — UNKNOWN OR OTHER Oct 25, 2015
Incident date: Jan 1, 2015
SUNROOF HAS A RATTLE. CAN BE HEARD AT MODERATE SPEEDS OVER MODERATE TERRAIN. OF COURSE THE BUMPIER THE ROADS, THE MORE RATTLING CAN BE HEARD.
CADILLAC CTS (2013) — UNKNOWN OR OTHER Oct 25, 2015
Incident date: Aug 1, 2015
LCD TEMPERATURE DISPLAY ON PASSENGER SIDE IS INTERMITTENT.
CADILLAC CTS (2013) — EXTERIOR LIGHTING Oct 25, 2015
Incident date: Aug 1, 2015
LCD TEMPERATURE DISPLAY ON PASSENGER SIDE IS INTERMITTENT.
CADILLAC CTS (2006) — ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY Oct 23, 2015
Incident date: Oct 9, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. UPON ACCELERATING FROM A RED LIGHT, THE VEHICLE COULD ONLY ACCELERATE TO 15 MPH. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THERE WAS FLUID EMITTING FROM THE RADIATOR. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE AN INDEPENDENT MECHANIC DIAGNOSED THAT THE FITTING DETACHED FROM THE RADIATOR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEA... Read more
CADILLAC DTS (2006) — ELECTRICAL SYSTEM Oct 22, 2015
Incident date: Jun 15, 2014
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING AT NIGHT, THE HEADLIGHTS BECAME INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
CADILLAC DTS (2006) — EXTERIOR LIGHTING Oct 22, 2015
Incident date: Jun 15, 2014
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING AT NIGHT, THE HEADLIGHTS BECAME INOPERABLE INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,000.
CADILLAC ESCALADE (2007) — LATCHES/LOCKS/LINKAGES Oct 21, 2015
Incident date: Oct 21, 2015
THE STATE OF MICHIGAN HAS MANDATED THAT ALL LIMOUSINES AND LIMOUSINE BUSES ARE REQUIRED TO HAVE THE REAR DOOR LOCKING MECHANISM DISABLED AND THE DOOR KNOBS REMOVED; AS WELL AS THE ABILITY TO ELECTRONICALLY LOCK THE DOORS WHILE IN MOTION OR AT REST! THIS MANDATE SEEMS TO BE A STATE OF MICHIGAN REQUIREMENT ONLY. I AM GRAVELY CONCERNED THAT THIS WILL GIVE A CUSTOMER / INDIVIDUAL THE ABILITY TO OPEN... Read more
CADILLAC ELDORADO (2000) — ENGINE Oct 21, 2015
Incident date: Oct 16, 2015
TL* THE CONTACT OWNS A 2000 CADILLAC ELDORADO. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT FELT A BURNING SENSATION ON HIS RIGHT FOOT AND NOTICED THAT AN UNKNOWN HOT LIQUID WAS LEAKING ONTO THE ACCELERATOR AND BRAKE PEDALS. THE TEMPERATURE GAUGE INDICATED THAT THE VEHICLE WAS OVERHEATING. THE CONTACT WAS ABLE TO PULL THE VEHICLE TO TH... Read more
1 injured
CADILLAC SRX (2015) — POWER TRAIN Oct 21, 2015
Incident date: Feb 2, 2015
WHILE ROLLING IN BUMPER TO BUMPER TRAFFIC TRANSMISSION SHIFTS VERY HARD FROM 1ST TO 2ND GEAR
CADILLAC STS (2006) — ELECTRICAL SYSTEM Oct 21, 2015
Incident date: Oct 18, 2015
THE CAR WENT IN FLAMES BY ITSELF WHILE TURNED ON.
Fire
CADILLAC STS (2006) — ENGINE Oct 21, 2015
Incident date: Oct 18, 2015
THE CAR WENT IN FLAMES BY ITSELF WHILE TURNED ON.
Fire
CADILLAC STS (2006) — FUEL/PROPULSION SYSTEM Oct 21, 2015
Incident date: Oct 18, 2015
THE CAR WENT IN FLAMES BY ITSELF WHILE TURNED ON.
Fire
CADILLAC CTS (2011) — SUSPENSION Oct 20, 2015
Incident date: Oct 10, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO A DEALER TO BE REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 20,180.
CADILLAC ELDORADO (1998) — ENGINE Oct 19, 2015
Incident date: Oct 16, 2015
STRONG GASOLINE FUMES NOTED WHEN VEHICLE IS PARKED IN GARAGE OVERNIGHT
CADILLAC ELDORADO (1998) — FUEL/PROPULSION SYSTEM Oct 19, 2015
Incident date: Oct 16, 2015
STRONG GASOLINE FUMES NOTED WHEN VEHICLE IS PARKED IN GARAGE OVERNIGHT
CADILLAC SRX (2007) — POWER TRAIN Oct 19, 2015
Incident date: Sep 21, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN) THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
CADILLAC ESCALADE ESV (2008) — ELECTRICAL SYSTEM Oct 19, 2015
Incident date: Feb 5, 2015
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. WHILE DRIVING AT 60 MPH, THE SPEED REDUCED TO 25 MPH AND THE ACCELERATOR PEDAL FAILED TO RESPOND. THE CONTACT APPLIED FORCE TO THE ACCELERATOR PEDAL IN ORDER TO INCREASE SPEED. UNKNOWN WARNING INDICATORS ILLUMINATED EACH TIME THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NO... Read more
CADILLAC DTS (2007) — SEATS Oct 18, 2015
Incident date: Oct 16, 2013
AFTER RESEARCHING MY HEATER/COOLER PROBLEM IN MY SEATS I FIND THE CADILLAC NEEDS TO BE HELD RESPONSIBLE FOR THE PROBLEM THAT HAS EXISTS FOR A LONG TIME AND EVEN AFTER CONSULTING AUTHORIZED CADILLAC DEALESHIPS I HAVE BEEN GIVEN THE RUN AROUND BECAUSE THEY COULD NOT FIND THE PROBLEM! I JUST WANT CADILLAC TO FIX MY CURRENT HEAT/COOLER PROBLEM IN MY SEATS!
CADILLAC CTS (2008) — FUEL/PROPULSION SYSTEM Oct 16, 2015
Incident date: Oct 5, 2015
THE FUEL PUMP FUEL FEED LINE HAS DEVELOPED A LEAK AND IS SPRAYING FUEL CREATING A FIRE HAZZARD. ON TOP OF THE TANK SITS THE FUEL PUMP. ON THE FUEL PUMP THE FEED TUBE CONNECTS TO THE FUEL LINE WHICH THEN GOES TO THE ENGINE. THIS LEAK CREATED A FUEL ODOR AND GOT PROGRESSIVELY WORSE. I FOUND DAMPNESS ON TOP OF THE TANK, WHICH WAS GASOLINE. UPON MY FURTHER INVESTIGATION I NOTICED THE FUEL SPRAYING OUT... Read more
CADILLAC CTS (2003) — SERVICE BRAKES Oct 15, 2015
Incident date: Dec 19, 2014
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM). THE CONTACT WAS INFORMED BY THE TECHNICIANS THAT THE BRAKE LINES AND CALIPERS NEEDED TO BE REPLACED DUE TO CORROSION. THE CONTACT WAS ADVISED OF NHTSA CAMPAIGN NUMBER: 10V105000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE VEHI... Read more
CADILLAC SEVILLE (2002) — ELECTRICAL SYSTEM Oct 15, 2015
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC SEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 116,000.
CADILLAC CTS (2014) — SERVICE BRAKES Oct 15, 2015
Incident date: Sep 27, 2015
TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A... Read more
Crash 1 injured
CADILLAC CTS (2014) — VEHICLE SPEED CONTROL Oct 15, 2015
Incident date: Sep 27, 2015
TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A... Read more
Crash 1 injured
CADILLAC CTS (2014) — AIR BAGS Oct 15, 2015
Incident date: Sep 27, 2015
TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A... Read more
Crash 1 injured
CADILLAC CTS (2014) — SEAT BELTS Oct 15, 2015
Incident date: Sep 27, 2015
TL* THE CONTACT OWNED A 2014 CADILLAC CTS. WHILE DRIVING 21 MPH OVER A BUMP IN THE ROAD, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE CAME TO A STOP WHEN IT CRASHED INTO A TREE. THE FRONT DRIVER SIDE AIR BAG FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE CONTACT, CAUSING HIS HEAD TO MAKE CONTACT WITH THE DASHBOARD. AFTER THE CRASH, ALL THE AIR BAGS DEPLOYED. A... Read more
Crash 1 injured
CADILLAC SRX (2014) — SERVICE BRAKES Oct 14, 2015
Incident date: Sep 15, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE TRAVELING AT VARIOUS SPEEDS AND ATTEMPTING TO COME TO A STOP, THE BRAKES WERE APPLIED BUT THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT FELT A SLIGHT JERKING MOTION. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAIL... Read more
CADILLAC SRX (2014) — POWER TRAIN Oct 14, 2015
Incident date: Sep 15, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE TRAVELING AT VARIOUS SPEEDS AND ATTEMPTING TO COME TO A STOP, THE BRAKES WERE APPLIED BUT THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT FELT A SLIGHT JERKING MOTION. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAIL... Read more
CADILLAC CTS (2009) — ELECTRICAL SYSTEM Oct 14, 2015
Incident date: Apr 22, 2014
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE IN PARK, THE CONTACT ATTEMPTED TO TURN THE VEHICLE OFF. THE KEY FAILED TO SHIFT AND REMAINED IN THE ON POSITION. AS A RESULT, THE CONTACT WAS UNABLE TO TURN THE VEHICLE OFF. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE IGNITION LOCK ASSEMBLY AND TWO KEYS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAI... Read more
CADILLAC ELDORADO (1997) — ENGINE Oct 14, 2015
Incident date: Oct 11, 2015
TL* THE CONTACT OWNS A 1997 CADILLAC ELDORADO. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE BEGAN SMOKING. THE CONTACT HAD TO PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT EXITED THE VEHICLE AND CALLED THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIA... Read more
Fire
CADILLAC SRX (2013) — POWER TRAIN Oct 14, 2015
Incident date: Sep 23, 2015
THE TRANSMISSION LOCKED UP WHEN GOING UP A HILL IN THE ADIRONDACK MOUNTAINS. THE CAR WOULD NOT ACCELERATE NOR WOULD IT SHIFT AND WE HAD TO IMMEDIATELY PULL OFF THE ROAD. IT LURCHED AS IF TRYING TO SHIFT WAS UNABLE TO DO SO. IF WE HAD BEEN IN THE PASSING LANE ON AN INTERSTATE WHEN IT HAPPENED IT COULD HAVE BEEN VERY SERIOUS SINCE WE LOST CONTROL OF OUR SPEED. THE CAR WOULD NOT GO INTO REVERSE O... Read more
CADILLAC CTS (2015) — SUSPENSION Oct 13, 2015
Incident date: Oct 13, 2015
TL* THE CONTACT OWNS A 2015 CADILLAC CTS. THE CONTACT STATED THAT THE REAR OF THE VEHICLE SWERVED OUT OF CONTROL WHILE DRIVING 45 MPH. THE CONTACT WAS ABLE TO BRING THE VEHICLE UNDER CONTROL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 6,038.
CADILLAC SRX (2004) — ELECTRONIC STABILITY CONTROL (ESC) Oct 13, 2015
Incident date: Aug 1, 2015
POWER STEERING ENGAGES ON ITS OWN AND CAUSES PROBLEMS WHEN I AM TURNING INTO TRAFFIC. THERE IS A PROBLEM WITH THE POWER STEERING PUMP THAT IS CAUSING IT TO TURN ONLY WHEN IN MOTION AND IT IS STILL HARD TO TURN.
CADILLAC SRX (2004) — STEERING Oct 13, 2015
Incident date: Aug 1, 2015
POWER STEERING ENGAGES ON ITS OWN AND CAUSES PROBLEMS WHEN I AM TURNING INTO TRAFFIC. THERE IS A PROBLEM WITH THE POWER STEERING PUMP THAT IS CAUSING IT TO TURN ONLY WHEN IN MOTION AND IT IS STILL HARD TO TURN.
CADILLAC SRX (2004) — UNKNOWN OR OTHER Oct 13, 2015
Incident date: Aug 1, 2015
POWER STEERING ENGAGES ON ITS OWN AND CAUSES PROBLEMS WHEN I AM TURNING INTO TRAFFIC. THERE IS A PROBLEM WITH THE POWER STEERING PUMP THAT IS CAUSING IT TO TURN ONLY WHEN IN MOTION AND IT IS STILL HARD TO TURN.
CADILLAC SRX (2011) — EXTERIOR LIGHTING Oct 13, 2015
Incident date: Aug 7, 2013
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING AT VARIOUS SPEEDS, THE LOW BEAM HEAD LAMPS FAILED TO FULLY ILLUMINATE AND DIMINISHED THE CONTACT'S VISIBILITY. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO INCREASE VISIBILITY. THE VEHICLE WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,... Read more
CADILLAC ESCALADE (2001) — SERVICE BRAKES Oct 12, 2015
Incident date: Oct 11, 2015
BRAKE LINES CORROSION. CAUSED TOTAL BRAKE FAILURE. LUCKILY NO OTHER VEHICLES WERE PRESENT AT STOP LIGHT WE RAN. THIS IS THE MOST DANGEROUS SITUATION I'VE EVER ENCOUNTERED.
CADILLAC SRX (2014) — POWER TRAIN Oct 11, 2015
Incident date: Oct 9, 2015
SOMETIMES WHILE ACCELERATING OUR 2014 CADILLAC SRX WILL FEEL TO STUDDER OR SKIP IN ECO MODE OR NOT. SOMETIMES WHILE AT A SLOW SPEED, 10 MPH, THE VEHICLE WILL HARD SHIFT WHILE ACCELERATING OR DECELERATING IN ECO AND NOT. SOMETIMES WHILE SLOWING THROUGH ABOUT 25 MPH THE VEHICLE WILL SURGE FORWARD VERY SLIGHTLY IN ECO AND NOT. AFTER SOME RESEARCH, IT APPEARS THAT 2013 MODELS OF THE SRX HAD SIMIL... Read more
CADILLAC SRX (2010) — EXTERIOR LIGHTING Oct 11, 2015
Incident date: Aug 5, 2015
LEFT HEADLAMP UNIT CONTAINED SEVERE MOISTURE. BLEW OUT BALLAST OF HID UNIT AT 36000 MILES, HEADLIGHT NOT USABLE. REPLACED ENTIRE HEADLAMP UNIT FOR $1525. NEW UNIT LEAKED AS WELL. ENTIRE HEADLAMP UNIT REPLACED AGAIN. CALLED GM TO ASSIST WITH OBVIOUS FAULTY MANUFACTURED PART FOR FINANCIAL ASSISTANCE. GM CUSTOMER RELATIONS PLAYED DUMB, STATING THEY NEVER HEARD OF THE PROBLEM. CAN'T PASS STATE ... Read more
CADILLAC SRX (2010) — EXTERIOR LIGHTING Oct 10, 2015
Incident date: Oct 9, 2015
MY HEADLIGHTS FILL WITH CONDENSATION AND WATER. HAVE READ ON THE CADILLAC FORUMS THAT THOUSANDS OF PEOPLES ON CADILLAC SRX 2010- 2014 ARE HAVING THE SAME PROBLEM. LAST NITE DRIVING IN RAIN ME RIGHT HEADLIGHT SHORTED OUT BECAUSE OF WATER INSIDE THE HEADLITE.I WENT OFF THE SHOULDER OF THE ROAD BECAUSE I COULDNT SEE IF A TREE HAD BEEN THERE I WOULD HAVE BEEN HURT OR KILLED.THIS IS A SAFETY ISSUE AND ... Read more
CADILLAC CTS (2009) — FUEL/PROPULSION SYSTEM Oct 9, 2015
Incident date: Sep 29, 2015
STRONG SMELL OF GASOLINE WAS COMING FROM THE CAR WHILE DRIVING AND WHILE STATIONARY. TOOK CAR TO BE CHECKED OUT AND LEARNED THAT A CRACK AND LEAK WAS IN THE PLASTIC SUPPLY LINE OF THE FUEL PUMP MODULE. THIS CAUSED FUEL TO SPILL AND SETTLE ON TOP OF THE FUEL TANK WHICH CREATED A DANGEROUS CONDITION AND POSSIBLE FIRE.
CADILLAC STS (2006) — AIR BAGS Oct 8, 2015
Incident date: Oct 2, 2015
PASSENGER SIDE AIRBAG SENSOR IS NOT WORKING . REFILLED GAS TANK WHEN RESTARTED CAR SERVICE AIRBAG LIGHT CAME ON .SEEMS TO ME SOMETHING GM SHOULD FIX.
CADILLAC ATS (2015) — POWER TRAIN Oct 8, 2015
Incident date: Sep 12, 2015
FIRST IN LINE WHILE STOPPED AT A LEFT-TURN LIGHT ON A CITY STREET. LIGHT TURNED GREEN, BEGAN TO ACCELERATE. MID-WAY THROUGH THE TURN, HEARD A "POP", LOST STEERING CONTROL, AND THE REAR END SPUN CAR INTO THE CURB. KEEP IN MIND THIS IS A 4-WHEEL-DRIVE CAR. WHEN THE CAR CAME TO A STOP, THE NOSE OF THE CAR WAS RESTING ON THE FRONT PASSENGER TIRE AND WHEEL. THE RIGHT-REAR WHEEL WAS SCRATCHED AND ABRADE... Read more
Crash 1 injured
CADILLAC ATS (2015) — STEERING Oct 8, 2015
Incident date: Sep 12, 2015
FIRST IN LINE WHILE STOPPED AT A LEFT-TURN LIGHT ON A CITY STREET. LIGHT TURNED GREEN, BEGAN TO ACCELERATE. MID-WAY THROUGH THE TURN, HEARD A "POP", LOST STEERING CONTROL, AND THE REAR END SPUN CAR INTO THE CURB. KEEP IN MIND THIS IS A 4-WHEEL-DRIVE CAR. WHEN THE CAR CAME TO A STOP, THE NOSE OF THE CAR WAS RESTING ON THE FRONT PASSENGER TIRE AND WHEEL. THE RIGHT-REAR WHEEL WAS SCRATCHED AND ABRADE... Read more
Crash 1 injured
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