Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 20,902 complaints for CADILLAC
Incident date: Mar 4, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A REAR END CRASH WHILE DRIVING 25 MPH. AS A RESULT, THE SEAT BELTS FRACTURED AND UNLATCHED INDEPENDENTLY. THE SECURITY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THERE WERE THREE INJURIES THAT REQUIRED MEDICAL ATTENT... Read more
Crash
3 injured
Incident date: Oct 21, 2015
THE VEHICLE HESITATES WHEN ACCELERATING ON HIGHWAY AT ABOUT 40 TO 50 MPH. VEHICLE JUST STALLS OUT WHEN DRIVING.
Incident date: Oct 21, 2015
THE VEHICLE HESITATES WHEN ACCELERATING ON HIGHWAY AT ABOUT 40 TO 50 MPH. VEHICLE JUST STALLS OUT WHEN DRIVING.
Incident date: Nov 1, 2015
ON NOV 1ST 2015 RETURNING FROM NORTH CAROLINA TO FLORIDA MY HEATED SEAT OVERHEATED CAUSING 2ND DEGREE BURNS. THE DEALERSHIP DENIES ANY PROBLEMS EVEN AFTER I SHOWED THEM PHOTO OF THE INJURY.
1 injured
Incident date: Oct 21, 2015
REAR HATCH OPENED ON ITS OWN WHILE DRIVING DOWN THE HIGHWAY. REAR HATCH ACTED ERRATIC AFTER THAT AND RAISED 3/4 OF THE WAY AND CAME DOWN RAPIDLY, ALMOST TRAPPING PERSON. REAR HATCH THEN CLOSED AND WOULD NOT OPEN EVEN ON MANUAL SETTING. HEARD LOUD RUSH OF WATER WHILE BACKING OUT LIKE IT WAS RUNNING DOWN THE INSIDE PANELS IN REAR, NO WATER NOTED ON REAR CARGO CARPET. TOOK TO DEALER, FOUND MODULE SHO... Read more
Incident date: Oct 21, 2015
REAR HATCH OPENED ON ITS OWN WHILE DRIVING DOWN THE HIGHWAY. REAR HATCH ACTED ERRATIC AFTER THAT AND RAISED 3/4 OF THE WAY AND CAME DOWN RAPIDLY, ALMOST TRAPPING PERSON. REAR HATCH THEN CLOSED AND WOULD NOT OPEN EVEN ON MANUAL SETTING. HEARD LOUD RUSH OF WATER WHILE BACKING OUT LIKE IT WAS RUNNING DOWN THE INSIDE PANELS IN REAR, NO WATER NOTED ON REAR CARGO CARPET. TOOK TO DEALER, FOUND MODULE SHO... Read more
Incident date: Jun 23, 2015
S10 APPROPRIATE HANDLING- LETTER TO THE SECRETARY FROM CONSTITUENT RE COPY OF A LETTER ADDRESSED TO GENERAL MOTORS CHIEF EXECUTIVE OFFICER MARY BARRA REGARDING THE RECALL OF VEHICLES THAT CAN LEAK OIL AND CATCH FIRE. *SMD THE CONSUMER STATED THE TECHNICIAN SHOWED HIM WHERE BURNT OIL HAD LEAKED THROUGH ENGINE GASKETS BETWEEN THE CRANKCASE AND MANIFOLD. THE CONSUMER WAS QUOTED A PRICE OF $ 4,153.... Read more
Incident date: Nov 9, 2013
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE SERVICE REAR AXLE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DETERMINED THAT THERE WAS A DEFECT WITH THE REAR AXLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON TEN SEPARATE OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Incident date: Nov 2, 2015
WHILE PUTTING GROCERIES IN THE BACK OF THE SRX THE POWER LIFT GATE CAME DOWN WITHOUT WARNING AND HIT ME IN THE BACK. I WAS ABLE TO HIT THE BUTTON AND OPEN THE GATE BACK UP. AFTER ABOUT 10 SECONDS OR SO IT CAME BACK DOWN. IT WILL NOT STAY OPEN.
Incident date: Nov 9, 2015
MY ENGINE WOULD NOT TURN ON WHEN LEAVING FOR WORK. I DID A CHECK UNDER THE HOOD AND FOUND I WAS COMPLETELY OUT OF OIL. MY OIL GAGE DISPLAY WAS AT THE HALFWAY MARK WHICH MEANS I AM STILL GOOD ON MY OIL. ALSO, THE DIGITIAL DISPLAY IN MY CAR SAYS THAT I HAVE 54% OF OIL LIFE REMAINING. SOMWHERE WITHIN THE CAR, THE SYSTEM WASNT READING THE OIL LEVEL ACCURATELY WHICH CAUSED ME TO BELIEVE MY OIL LEVE... Read more
Incident date: Oct 15, 2015
THE CAR SPARK PLUGS KEEP GOING OUT AND THE CAR IS MAKE A CLICKING NOISE IT IS SILENDER 1 AND 3.
Incident date: Oct 29, 2015
WHEN AT SLOW SPEEDS WHEN PARKING AND TURNING HERE KIND OF GRINDING AND CAR NOT WANTING TO STOP, GENERALLY WHEN PULLING INTO OR OUT OF A PARKING SPOT, OR COMING TO ANY SLOW STOP. ALWAYS AT A LOW SPEED. SPOKE WITH DEALERSHIP SERVICE MANAGERS WHO HAVE NO KNOWLEDGE OF THIS PROBLEM, ALTHOUGH IT IS DOCUMENTED CLOSE TO 100 TIMES ON THIS AND OTHER WEB SITES: TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0F480A/... Read more
Incident date: Oct 27, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. WHILE DRIVING 25 MPH, THE VEHICLE STARTED TO SHAKE AND THE LIGHTS FLICKERED. THE CONTACT STARTED TO SMELL A FUEL ODOR AND NOTICED SMOKE UNDER THE HOOD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE INJECTOR 8 CONTROL CIRCUIT SPILLED OIL INTO THE INJECTOR AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOT... Read more
Incident date: Nov 5, 2015
TOOK MY CAR IN FOR AN ALIGNMENT AND NEW TIRES (TIRES WERE SMOOTH ON THE OUTSIDE AFTER 24K MILES), AND WAS TOLD THE SERVICE COULD NOT BE PERFORMED AS ALL 4 RIMS WERE SEVERLY OUT OF ROUND. MY OPTION WAS TO REPLACE ALL FOUR RIMS, ABOUT $2300, OR HAVE AN AFTER MARKET COMPANY COME TO THE DEALERSHIP AND REPAIR ON SITE FOR $600.
Incident date: Sep 16, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT OBSERVED FUEL LEAKING FROM THE FRONT OF THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VALVE COVER GASKET FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APP... Read more
Incident date: Oct 26, 2015
PURCHASED CAR FROM DEALERSHIP IN OCT 2015. WHILE DRIVING, I BEGIN TO SMELL BURNING OIL AND NOTICED OIL LEAK UNDER VEHICLE ON LEFT SIDE. TOOK IT TO A MECHANIC TO SEE WHERE LEAK IS COMING FROM AND HE STATED THAT VALVE COVER GASKET IS LEAKING OIL OUT AS WELL AS OIL IS PRESENT IN THE SPARK PLUG RESERVOIRS. WILL HAVE TO GET GASKETS REPLACED BEFORE FURTHER DAMAGE IS CAUSED. THIS SEEMS TO BE A COMMON ... Read more
Incident date: Oct 10, 2015
THE PROBLEM STARTED WITH THE TIMING CHAIN, WHICH LED TO COIL ISSUES AND CATALYTIC CONVERTERS ISSUES WHICH LED TO LOW HEAD BEAMS CONSTANTLY BURNING OUT. EVERYTIME WORK IS DONE IT CAUSES A CHAIN REACTION TO OTHER PARTS IN THE CAR THAT REQUIRES MORE AND MORE MONEY. NOW THE ENGINE LIGHT IS STILL ON AND I AM TOLD THAT SINCE THE FIRST CATALYTIC CONVERTER WAS REPAIRED, THE SECOND ONE NOW NEEDS REPLACING... Read more
Incident date: Oct 10, 2015
THE PROBLEM STARTED WITH THE TIMING CHAIN, WHICH LED TO COIL ISSUES AND CATALYTIC CONVERTERS ISSUES WHICH LED TO LOW HEAD BEAMS CONSTANTLY BURNING OUT. EVERYTIME WORK IS DONE IT CAUSES A CHAIN REACTION TO OTHER PARTS IN THE CAR THAT REQUIRES MORE AND MORE MONEY. NOW THE ENGINE LIGHT IS STILL ON AND I AM TOLD THAT SINCE THE FIRST CATALYTIC CONVERTER WAS REPAIRED, THE SECOND ONE NOW NEEDS REPLACING... Read more
Incident date: Oct 10, 2015
THE PROBLEM STARTED WITH THE TIMING CHAIN, WHICH LED TO COIL ISSUES AND CATALYTIC CONVERTERS ISSUES WHICH LED TO LOW HEAD BEAMS CONSTANTLY BURNING OUT. EVERYTIME WORK IS DONE IT CAUSES A CHAIN REACTION TO OTHER PARTS IN THE CAR THAT REQUIRES MORE AND MORE MONEY. NOW THE ENGINE LIGHT IS STILL ON AND I AM TOLD THAT SINCE THE FIRST CATALYTIC CONVERTER WAS REPAIRED, THE SECOND ONE NOW NEEDS REPLACING... Read more
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DRIVING 35 MPH, THE AIR BAG LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 23,000. UPDATED 04/14/16*LJ UPDATED 04/18/16.*JB
Incident date: Apr 7, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED PREMATURELY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,000. UPDATED 03/11/16*LJ *TR
Incident date: Jul 14, 2014
KEYS HAVE BEEN RECALLED. NHTSA RECALL #14V355. KEY ROTATION SAFETY RECALL HERE. DEALERS INSIST THAT I MUST BRING IN THE CAR TO GET THE 20 CENT KEY PART, ELSE GM WON'T PAY THEM. I DON'T HAVE A SPARE 2 HOURS. GM COULD EASILY SEND ME NEW KEYS OR THE 20 CENT PLASTIC PIECES THAT I COULD INSERT MYSELF. DEALERS I'VE SPOKEN WITH SAY THIS CHANGE IN THE CENTER OF GRAVITY FOR THE KEY RING ISN'T A COMPL... Read more
Incident date: Nov 1, 2015
SPONTANEOUS EXPLOSION OF SUNROOF WHILE DRIVING ON HIGHWAY SENDING A SHOWER OF GLASS ALL OVER THE OCCUPANTS OF THE CAR. DRIVING ON HIGHWAY WITH NO OVERPASS - THIS WAS NOT THE CAUSE OF A ROCK OR SOMETHING HITTING. SUNROOF SIMPLY SHATTERED FOR NO REASON.
Incident date: Oct 1, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT INTO GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V595000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 77,921.
Incident date: Mar 31, 2015
WHILE DRIVING THE VEHICLE I HAVE EXPERIENCED ISSUES WITH THE AUTOMATIC TRANSMISSION ISSUE WHEN THE VEHICLE SHIFTS GEARS. THE CAR WILL VIBRATE WHEN ATTEMPTING TO SHIFT GEARS AND CAUSE ME TO OCCASIONALLY HAVE TO SLOW DOWN OR SPEED UP IN ORDER FOR THE TRANSMISSION TO SHIFT INTO THE NEXT GEAR. THE ISSUE IS REFLECTING IN THE RPM GAUGE, WHICH WHEN THIS PROBLEM OCCURS THE RPMS APPEAR TO BOUNCE UP AND DOW... Read more
Incident date: Oct 29, 2015
CONDENSATION IN BOTH HEADLIGHTS HAVE CAUSED BOT HEADLIGHTS TO GO OUT. FIRST HEADLIGHT WENT OUT WHILE RAINING AT NIGHT ON A SECONDARY ROAD. ABOUT 5 DAYS LATER AFTER THE CONDENSATION DRIED THE HEAD LIGHT CAME BACK ON. THIS TIME THE LEFT HEADLIGHT WENT OUT AFTER A PROLONGED RAIN AND NOW THE RIGHT HEADLIGHT IS OUT DUE TO CONDENSATION IN THAT ENCASEMENT. I BOUGHT THE GM MAJOR GUARD WARRANTY AND WAS ... Read more
Incident date: May 12, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT THE FRAME UNDERNEATH THE FRONT DRIVER SEAT WAS RUSTED OUT, CAUSING HOLES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS INFORMED THAT THE FAILURE WAS DUE TO THE AGE OF THE VEHICLE AND THAT THERE WAS NO REMEDY AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000.
Incident date: Oct 4, 2012
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WAS SMOKE AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT OIL WAS LEAKING ONTO THE MANIFOLD PRODUCING THE ABNORMAL ODOR. IN ADDITION, THE TECHNICIAN STATED THAT THE ENGINE NEEDED TO BE RESEALED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILU... Read more
Incident date: Oct 4, 2012
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WAS SMOKE AROUND THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT OIL WAS LEAKING ONTO THE MANIFOLD PRODUCING THE ABNORMAL ODOR. IN ADDITION, THE TECHNICIAN STATED THAT THE ENGINE NEEDED TO BE RESEALED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILU... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THE VEHICLE WAS LEAKING COOLANT AND OIL AND THAT THE INTAKE MANIFOLD, ASSOCIATED GASKETS, SEALS, AND WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90... Read more
Incident date: Nov 10, 2014
TL* THE CONTACT OWNS A 1999 CADILLAC SEVILLE. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VEHICLE. IN ADDITION, THERE WAS SMOKE AND AN ABNORMAL ODOR. THE EXHAUST MANIFOLD AND THE ENGINE WERE BEING AFFECTED BY THE FAILURE WHICH COULD RESULT IN A FIRE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED ELEVEN GASKETS WITHIN THE ENGINE, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED ... Read more
Fire
Incident date: Nov 10, 2014
TL* THE CONTACT OWNS A 1999 CADILLAC SEVILLE. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE VEHICLE. IN ADDITION, THERE WAS SMOKE AND AN ABNORMAL ODOR. THE EXHAUST MANIFOLD AND THE ENGINE WERE BEING AFFECTED BY THE FAILURE WHICH COULD RESULT IN A FIRE. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED ELEVEN GASKETS WITHIN THE ENGINE, BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT INCLUDED ... Read more
Fire
Incident date: Oct 12, 2015
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. WHILE DRIVING 35 MPH, AN ABNORMAL ODOR OF BURNING OIL WAS NOTICED WITHIN THE VEHICLE. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT OIL WAS LEAKING ONTO THE MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000. UPDATED 12/03/15*LJ..UPDAT... Read more
Fire
Incident date: Oct 22, 2015
I HAVE HAD MY CAR 6 YEARS AND IT HAS BEEN IN THE SHOP OVER AND OVER FROM THE ENGINE LIGHTS ,STABILIZE BAR, POWER STEERING, TRANSMISSION PROBLEM, ANTI LOCK BRAKE AND TRACTION CONTROL LIGHT, SECURITY LIGHT, CATALYTIC CONVERTOR, WOULD NOT START, REMOTE NOT DETECTED, SUNROOF LEAKS, OIL LEAK, SEAT BELT, BRAKES PROBLEM, GAS MILE NOT ACCURATE,
Incident date: Oct 22, 2015
I HAVE HAD MY CAR 6 YEARS AND IT HAS BEEN IN THE SHOP OVER AND OVER FROM THE ENGINE LIGHTS ,STABILIZE BAR, POWER STEERING, TRANSMISSION PROBLEM, ANTI LOCK BRAKE AND TRACTION CONTROL LIGHT, SECURITY LIGHT, CATALYTIC CONVERTOR, WOULD NOT START, REMOTE NOT DETECTED, SUNROOF LEAKS, OIL LEAK, SEAT BELT, BRAKES PROBLEM, GAS MILE NOT ACCURATE,
Incident date: Oct 22, 2015
I HAVE HAD MY CAR 6 YEARS AND IT HAS BEEN IN THE SHOP OVER AND OVER FROM THE ENGINE LIGHTS ,STABILIZE BAR, POWER STEERING, TRANSMISSION PROBLEM, ANTI LOCK BRAKE AND TRACTION CONTROL LIGHT, SECURITY LIGHT, CATALYTIC CONVERTOR, WOULD NOT START, REMOTE NOT DETECTED, SUNROOF LEAKS, OIL LEAK, SEAT BELT, BRAKES PROBLEM, GAS MILE NOT ACCURATE,
Incident date: Feb 1, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HIGH AND LOW BEAM HEADLIGHTS FAILED AND THAT THERE WAS WATER INSIDE THE SEALED HEAD LAMP UNIT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000.
Incident date: Mar 15, 2015
PASSENGER SIDE FRONT SEALED HEADLAMP HAD A BUILD UP OF WATER AND SHORTED OUT. WHILE DRIVING ON THE HIGHWAY.RT. 495 IN MA.
Incident date: Oct 22, 2015
THE VEHICLE'S SUNROOF DRAIN HOSE MATERIAL SHRINKS DUE TO CHANGING ENVIRONMENTAL CONDITIONS. THIS RESULTS IN THE DRAIN HOSES DETACHING FROM THE DASH OR SUNROOF MODULE. WATER LEAKS INTO THE VEHICLE DAMAGING INTERIOR COMPONENTS INCLUDING WIRING, ELECTRONIC MODULES, THE SOUND DEADENER AND CARPET. THIS HAPPENS EVERY TIME IT RAINS OR THROUGH CAR WASHES.
Incident date: Oct 27, 2015
BOTH HEAD LIGHTS FILLED UP WITH SO MUCH CONDENSATION IT SHORTED THE BULBS TO WHERE THEY DID NOT WORK AT ALL....IN THE RAIN...LATE AT NIGHT!...ON THE HIGHWAY WITH CHILDREN IN THE CAR!! I WAS UNABLE TO SEE ANYTHING AND HAD TO USE FLOOD LAMPS ON MY DRIVE HOME WITH MY CHILDREN IN THE CAR IN THE CITY AND ON THE HIGHWAY. LOOKED THIS UP AND IT IS VERY COMMON FOR THIS MAKE AND MODEL....THIS IS A HUGE SAFE... Read more
Incident date: Aug 27, 2012
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD RATTLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS INFORMED THAT THE FRONT STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE, THE ABS AND THE TRACTIO... Read more
Incident date: Aug 27, 2012
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD RATTLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS INFORMED THAT THE FRONT STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE, THE ABS AND THE TRACTIO... Read more
Incident date: Apr 28, 2014
TL* THE CONTACT OWNS A 2000 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING OR PARKED, THERE WAS OIL LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS INFORMED THAT IT WAS A KNOWN FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 93,000.
Incident date: Nov 1, 2013
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE CONTACT SMELLED OIL BURNING INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS OIL LEAKING FROM THE ENGINE GASKETS AND THE GASKETS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE A... Read more
Incident date: Oct 7, 2013
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. THE CONTACT STATED THAT OIL WAS LEAKING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT AVAILABLE.
Incident date: Oct 27, 2012
MY ENGINE LEAKS OIL FROM THE SEALS. IT WAS ALWAYS DEALER MAINTAINED FOR REGULAR MAINTENANCE WITH LOW MILEAGE. IT STARTED 3 YEARS AGO. I NOTICED YOU RECALLED OTHER VEHICLES FOR THIS PROBLEM. MY ENGINE IS A V8. REGULAR OIL CHANGES ETC. IT CONTINUES TO LEAK. DEALER WANTS $2,500 TO FIX SEALS. THE WAY I DRIVE IT WITH LOW MILLAGE OF 60,000 MILES IT SHOULD NOT HAVE LEAKED. JUST READ ABOUT RECALL OF... Read more
Incident date: Oct 16, 2015
I HAVE NOTICED THAT IT HAS BEEN A LOT OF COMPLAINTS ABOUT THE HEADLIGHTS ON CADILLAC SRX AND IT IS VERY EXPENSIVE JUST TO REPLACE THE PART. THE LIGHT JOUST GOES OUT IF YOUR DRIVING OR NOT AND IT SHOULD BE A RECALL ON THIS BEFORE SOMEONE HAS A SERIOUS ACCIDENT.
Incident date: Oct 16, 2015
I HAVE NOTICED THAT IT HAS BEEN A LOT OF COMPLAINTS ABOUT THE HEADLIGHTS ON CADILLAC SRX AND IT IS VERY EXPENSIVE JUST TO REPLACE THE PART. THE LIGHT JOUST GOES OUT IF YOUR DRIVING OR NOT AND IT SHOULD BE A RECALL ON THIS BEFORE SOMEONE HAS A SERIOUS ACCIDENT.
Incident date: Oct 1, 2002
ENGINE LEAKS OIL FROM THE GASKETS DUE TO DISIMULAR METALS EXPANDING WHEN ENGINE IS HOT AND CONTRACTS WHEN COOLING DOWN CAUSING THE GASKETS TO LEAK
Incident date: Oct 26, 2015
THE ISSUE WAS REGARDING THE FAILURE OF THE BALLASTS IN THE HID HEADLIGHTS WHICH, PER NTSB AND OTHER WEBSITES, HAS BEEN A SIGNIFICANT ISSUE WITH THIS AND OTHER GM MODELS. THE ISSUE SEEMS TO BE DIAGNOSED GENERALLY AS WATER BACKING DOWN THE HEADLIGHT ASSEMBLY INTO THE BALLAST CAUSING THE FAILURE. THERE IS ALSO A TSB ON THE ISSUE: HTTP://WWW.CADILLACFORUMS.COM/FORUMS/CADILLAC-DTS-FORUM-2006-THROUGH-20... Read more