Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Apr 1, 2015
MY CLEAR COAT PAINT IS PEALLING ON THE HOOD AND ROOF REALLY BAD.
Incident date: Aug 2, 2016
WHILE DRIVING DOWN THE HIGHWAY/FREEWAY BOTH DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS SPONTANEOUSLY DEPLOYED. I DO NOT KNOW AS TO WHY THE AIR BAGS SPONTANEOUSLY DEPLOYED BUT I HAVE SEEN OTHER INSTANCES WERE THIS HAS OCCURRED ONLINE.
Incident date: Aug 2, 2016
WHILE DRIVING DOWN THE HIGHWAY/FREEWAY BOTH DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS SPONTANEOUSLY DEPLOYED. I DO NOT KNOW AS TO WHY THE AIR BAGS SPONTANEOUSLY DEPLOYED BUT I HAVE SEEN OTHER INSTANCES WERE THIS HAS OCCURRED ONLINE.
Incident date: Apr 2, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED AND ALSO WHILE IN PARK, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE "SERVICE STEERING" MESSAGE DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SERIAL DATA GATEWAY MODULE NEEDED... Read more
Incident date: Aug 9, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) WAS RECEIVED IN AUGUST OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE... Read more
Incident date: Aug 11, 2016
AIRBAG DIDN'T DEPLOY IN AN ACCIDENT ON AUGUST 11 2016. AIRBAG IS FAULTY AND CONCERN ABOUT THE SAFETY OF THE 2005 SRC 04/01/2021: ODI # CHANGED FROM 10895442 TO 10895253 AS PART OF ROUTINE DATA CLEANUP.
Crash
Incident date: Aug 1, 2016
2007 CADILLAC STS. CONSUMER WRITES IN REGARDS TO AIRBAG SENSOR INDICATOR LIGHT REPAIR/COST ISSUES. *SMD THE CONSUMER WAS INFORMED THE AIR BAG SENSOR WHICH WAS CAUSING THE AIR BAG LIGHT TO ILLUMINATE WAS NOT COVERED AND IT WOULD COST $ 850.00. *JB
CADILLAC
ESCALADE EXT
(2007) - AIR BAGS
Aug 11, 2016
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jul 27, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED, THERE WAS A DOWNPOUR OF RAIN. AFTER THE RAIN, THE TAILGATE BECAME INOPERABLE. WHILE DRIVING APPROXIMATELY 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. WHILE THE VEHICLE WAS BEING TOWED TWO DAYS AFTER THE RAIN, THERE WAS A LARGE AMOUNT OF WATER COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS ... Read more
Incident date: Aug 10, 2016
PASSENGER SIDE HEADLIGHT HIGH AND LOW BEAM OUT. CONDENSATION IN LENSE.
Incident date: Jul 5, 2016
AUTO BRIGHT HEADLIGHTS, HIGH BEAMS RANDOMLY FLASH ON COMING TRAFFIC BLINDING THEM. VEHICLE AT DEALER BUT DEALER UNABLE TO DETERMINE CAUSE. FACTORY NOTIFIED AND REPORTED THEY ARE ATTEMPTING TO ENGINEER A FIX. VEHICLE AT CADILLAC DEALER LAS VEGAS. SECOND TIME IN SHOP.
Incident date: Aug 7, 2016
WHAT SOUNDED LIKE A POWER STEERING ISSUE TURNED OUT TO BE A BIG PROBLEM WITH THE LEFT FRONT HUB ASSEMBLY. ONLY IF I MADE A HARD TURN WOULD THE CAR SOUND LIKE THERE WAS GRINDING. I DID NOT NEED TO BE BRAKING FOR THE SOUND TO OCCUR. SOFT TURNS DID NOT RESULT IN THE GRINDING NOISE. THINKING THAT IT MIGHT BE THE BRAKES, WE TOOK IT TO A PEP BOYS SERVICE STATION. THE MECHANIC IMMEDIATELY CALLED US ... Read more
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C... Read more
Incident date: Aug 8, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT A... Read more
Incident date: Jul 22, 2016
VEHICLE CUT OFF ON RAILROAD TRACK WHILE I WAS CROSSING IT,. IT WOULD NOT START, KEY STUCK IN IGNITION SWITCH AND I COULD PUT THE VEHICLE IN PARK, FRONT WHEELS SHAKE WHILE DRIVING IN THE CITY, WHILE TRAVELING ON OPEN HIGHWAY I HIT A BUMP AND THE VEHICLE JUMPED OUT OF CRUISE CONTROL AND STOPS. I HAD IT FIXED BY EDENTON MOTORS IN NORTH CAROLINA. THERE IS RECALL ON CADILLACS, BUT NOT ON OUR 2005 CA... Read more
Incident date: Jul 22, 2016
VEHICLE CUT OFF ON RAILROAD TRACK WHILE I WAS CROSSING IT,. IT WOULD NOT START, KEY STUCK IN IGNITION SWITCH AND I COULD PUT THE VEHICLE IN PARK, FRONT WHEELS SHAKE WHILE DRIVING IN THE CITY, WHILE TRAVELING ON OPEN HIGHWAY I HIT A BUMP AND THE VEHICLE JUMPED OUT OF CRUISE CONTROL AND STOPS. I HAD IT FIXED BY EDENTON MOTORS IN NORTH CAROLINA. THERE IS RECALL ON CADILLACS, BUT NOT ON OUR 2005 CA... Read more
Incident date: Jul 22, 2016
VEHICLE CUT OFF ON RAILROAD TRACK WHILE I WAS CROSSING IT,. IT WOULD NOT START, KEY STUCK IN IGNITION SWITCH AND I COULD PUT THE VEHICLE IN PARK, FRONT WHEELS SHAKE WHILE DRIVING IN THE CITY, WHILE TRAVELING ON OPEN HIGHWAY I HIT A BUMP AND THE VEHICLE JUMPED OUT OF CRUISE CONTROL AND STOPS. I HAD IT FIXED BY EDENTON MOTORS IN NORTH CAROLINA. THERE IS RECALL ON CADILLACS, BUT NOT ON OUR 2005 CA... Read more
Incident date: Aug 7, 2016
THE DRIVERS SIDE REAR AXLE IS LOOSE AND I HAVE RESEARCHED THAT THIS IS A COOMIN PROBLEM WITH THIS MODEL. EXPENSIVE FOR CONSUMER TO REPLACE THIS PART. DANGEROUS TO DRIVER IF THIS PART BREAKS. CAUSES UNCONTROLLABLE SHAKING, AND LOUD NOISE WHEN STARTING OFF. CADILLAC HAS THE BRIGHT IDEA OF SEALED HUBS AND AXLE BOOTS, MAKES DIAGNOSING THIS PROBLEM DIFFICULT:
Incident date: Aug 1, 2016
I CANNOT UNLOCK THE IGNITION SYSTEM TO REMOVE THE KEY, I BELIEVE THERE IS A RECALL ON THIS MODEL TO REPLACE THE IGNITION SWITCH. SO WHAT SHOULD I DO?
Incident date: Jul 25, 2016
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE THE VEHICLE WAS AT A STOP, THE REAR WINDOW EXPLODED WITH A LOUD NOISE. THE GLASS SHATTERED INTO PIECES WITHOUT WARNING. THE PASSENGERS IN THE REAR SEAT INFORMED THE CONTACT THAT THEY SAW A SPARK. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OLD. THE CONTACT STATED THAT THE DEALER DID NOT ... Read more
Incident date: Jul 19, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER SEAT DROPPED BACK WITHOUT WARNING. THE CONTACT MENTIONED THAT THE SEAT FAILED TO RETURN TO NORMAL POSITION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT RECLINER MECHANISM FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILU... Read more
Incident date: Aug 3, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS WORN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,594.
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 159,000.
CADILLAC
ESCALADE ESV
(2009) - AIR BAGS
Aug 4, 2016
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Aug 1, 2016
THE AIRBAG LIGHT TURNS ON WHILE DRIVING ; I NOTICED THE 2007 CADILLAC CTS HAS THE SAME ISSUE AND WAS RECALLED THE STS WAS NOT. THE VEHICLES ARE THE SAME.
Incident date: Aug 1, 2015
I NOTICED THE GEAR SHIFTER LOCKED IN PLACED WHERE ONE CAN NOT MOVE THE UNIT FROM PARK TO DRIVE; I RECEIVE THE SHIFT TO PARK MESSAGE ON THE VIC VISUAL INFORMATION CENTER. I BELIEVED THERE WAS A RECALL ON THE SAME CAR IN THE 2006 CADILLAC STS; THE SHIFT TO PARK ERROR MESSAGE ALSO COMES ON AFTER DRIVING AND UNABLE TO TURN THE UNIT OFF (RED LIGHTS OF COURSE) UNTIL THE BATTERY DIES. NO RECALL
Incident date: Aug 1, 2015
I NOTICED THE GEAR SHIFTER LOCKED IN PLACED WHERE ONE CAN NOT MOVE THE UNIT FROM PARK TO DRIVE; I RECEIVE THE SHIFT TO PARK MESSAGE ON THE VIC VISUAL INFORMATION CENTER. I BELIEVED THERE WAS A RECALL ON THE SAME CAR IN THE 2006 CADILLAC STS; THE SHIFT TO PARK ERROR MESSAGE ALSO COMES ON AFTER DRIVING AND UNABLE TO TURN THE UNIT OFF (RED LIGHTS OF COURSE) UNTIL THE BATTERY DIES. NO RECALL
CADILLAC
ESCALADE EXT
(2009) - AIR BAGS
Aug 3, 2016
Incident date: Aug 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C... Read more
Incident date: Jul 13, 2016
IN MOTION, STOPPED ,WAS ON HILL GOING UP A LANE TO HOME. CODE FOR THROTTLE POSITION CONTROL MODULE APPEARED!
Incident date: Aug 1, 2016
REAR RIGHT BRAKE CALIPER BROKE IN HALF , WHILE DRIVING OUT OF A PARKING SPOT I LOST MY BRAKES THE PEDAL WENT TO THE FLOOR AND BLEW A WHOLE IN MY RIM AND I NO LONGER HAVE BRAKE PADS, MY BRAKE FLUID LEAKED OUT ( DISASTER. UNBELIEVABLE AND I HAD NEW REAR BRAKES.
Incident date: Jul 28, 2016
POWER ASSISTED STEERING FLUCTUATES. SOMETIMES IT WORKS. IT MAY START OR STOP WORKING AT ANY TIME, AND IS INCONSISTENT.
Incident date: Jul 15, 2016
I WAS DRIVING HOME ON NY STATE THRUWAY, I GOT OFF MY EXIT AND APPROACHED TOLL BOOTH TO STOP AND PAY TOLL. I STOPPED THE CAR TO PAY AND THE CAR WAS TRYING TO LURCH FORWARD AND STARTED SHUDDERING AND THE RPMS WERE DROPPING LIKE IT WAS GOING TO STALL. I PUSHED THE SELECTOR LEVER INTO NEUTRAL AND THE CAR STOPPED LURCHING FORWARD AND THE RPMS RETURNED TO NORMAL. I PUT CAR BACK INTO DRIVE AFTER PAYIN... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE EQUIPPED WITH MICHELIN PRIMACY MXV4 TIRES, SIZE: 235/60/R16 (NA). WHILE DRIVING 50 MPH, THE TIRES VIBRATED. IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW FRONT AXLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE TIRES WERE REPLACED. THE TIRES WERE REPLACEMENT TIRES. THE CONTACT ALSO NOTICED THAT ALL FOUR TIRES WERE DRY ROTTED. THE VEHICLE FAI... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE EQUIPPED WITH MICHELIN PRIMACY MXV4 TIRES, SIZE: 235/60/R16 (NA). WHILE DRIVING 50 MPH, THE TIRES VIBRATED. IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW FRONT AXLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE TIRES WERE REPLACED. THE TIRES WERE REPLACEMENT TIRES. THE CONTACT ALSO NOTICED THAT ALL FOUR TIRES WERE DRY ROTTED. THE VEHICLE FAI... Read more
Incident date: Jan 5, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. WHILE DRIVING 5 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP. IN ADDITION, WHILE THE VEHICLE WAS IN REVERSE, THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER REPLACED THE BRAKES, BUT THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V225000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILU... Read more
Incident date: Jul 16, 2016
VEHICLE STALLED OUT IN VERY HEAVY TRAFFIC IN BOTH MARYLAND, AND INDIANA WHILE I WAS ON VACATION. THIS OCCURRED ON A MAJOR HIGHWAY IN BOTH OCCASIONS THAT WAS PACKED WITH TRAFFIC.THIS INCIDENT COULD HAVE EASILY RESULTED IN A MAJOR ACCIDENT THAT COULD HAVE BEEN HARMFUL TO BOTH ME AND MY FAMILY. THIS INCIDENT HAPPENED ON 2 OCCASIONS ,JULY 16TH 2016 AND JULY 22ND 2016.DEALERSHIP AT FIRST COULD NOT FIND... Read more
Incident date: Jul 16, 2016
VEHICLE STALLED OUT IN VERY HEAVY TRAFFIC IN BOTH MARYLAND, AND INDIANA WHILE I WAS ON VACATION. THIS OCCURRED ON A MAJOR HIGHWAY IN BOTH OCCASIONS THAT WAS PACKED WITH TRAFFIC.THIS INCIDENT COULD HAVE EASILY RESULTED IN A MAJOR ACCIDENT THAT COULD HAVE BEEN HARMFUL TO BOTH ME AND MY FAMILY. THIS INCIDENT HAPPENED ON 2 OCCASIONS ,JULY 16TH 2016 AND JULY 22ND 2016.DEALERSHIP AT FIRST COULD NOT FIND... Read more
Incident date: Jul 27, 2016
THE PASSENGER SEAT NO LONGER RECOGNIZES A PERSON IS SITTING IN THE SEAT. THEREFORE, THE SEAT BELT "ALARM" DOES NOT ACTIVATE WHEN THE SEAT BELT IS UNFASTENED. I DO NOT KNOW IF THE AIR BAG WOULD ACTIVATE IF NEEDED IN A CRASH. FIRST NOTICED 7/27/2016.
Incident date: Jan 1, 2012
LOW BEAM HEADLIGHTS DO NOT ILLUMINATE PROPERLY. VERY DIFFICULT TO SEE AT NIGHT WITHOUT USING HIGH BEAMS.
Incident date: Jul 29, 2016
RADIATOR COOLING FAN DOESN'T TURN OFF . THIS RAN MY BATTERY DOWN. I REMOVED MY COOLING FAN RELAY SWITCH FROM THE ELECTRICAL FUSE BOX AND UNPLUGGED MY COOLANT TEMPERATURE SENSOR WIRE AND REINSTALLED AND NOW SEEMS TO BE WORKING FINE. I CURRENTLY HAVE 39K MILES.
Incident date: May 23, 2016
I WAS TRAVELING APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY, WHILE MAINITANING A CONSTANT SPEED. SUDDENLY ALL POWER TO THE VEHICLE CUT OFF INCLUDING MY POWER STEERING AND BRAKING. IN A PANIC AS I AS COASTING I WAS FORTUNE ENOUGH TO WEAVE MY WAY ACROSS 2 LANES TO THE SIDE OF THE HIGHWAY AND ROLL TO A COMPLETE START. AFTER GATHERING MYSELF I TURNED THE IGNITION FROM THE RUN POSITION TO OFF. I LOOKED ... Read more
Incident date: May 23, 2016
I WAS TRAVELING APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY, WHILE MAINITANING A CONSTANT SPEED. SUDDENLY ALL POWER TO THE VEHICLE CUT OFF INCLUDING MY POWER STEERING AND BRAKING. IN A PANIC AS I AS COASTING I WAS FORTUNE ENOUGH TO WEAVE MY WAY ACROSS 2 LANES TO THE SIDE OF THE HIGHWAY AND ROLL TO A COMPLETE START. AFTER GATHERING MYSELF I TURNED THE IGNITION FROM THE RUN POSITION TO OFF. I LOOKED ... Read more
Incident date: May 23, 2016
I WAS TRAVELING APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY, WHILE MAINITANING A CONSTANT SPEED. SUDDENLY ALL POWER TO THE VEHICLE CUT OFF INCLUDING MY POWER STEERING AND BRAKING. IN A PANIC AS I AS COASTING I WAS FORTUNE ENOUGH TO WEAVE MY WAY ACROSS 2 LANES TO THE SIDE OF THE HIGHWAY AND ROLL TO A COMPLETE START. AFTER GATHERING MYSELF I TURNED THE IGNITION FROM THE RUN POSITION TO OFF. I LOOKED ... Read more
Incident date: Jul 29, 2016
HAVING JUST RECEIVED A FULL CLEAN BILL OF HEALTH FROM A ASE CERTIFIED MECHANIC AT PLAZA TIRE AUTO SERVICE 1 DAY BEFORE, AND HAVING HAD 1200 DOLLARS OF SAFETY AND MAINTENANCE REPLACEMENTS BY THE AFOREMENTIONED BUSINESS THE SAME DAY, A VERY SERIOUS ENGINEERING DESIGN FLAW HAS BEEN FOUND. WITHOUT HERETOFORE ANY WARNING OR SYMPTOMS WHATSOEVER, THE POWER STEERING PUMP SEIZED (PUMP HAD BEEN CHECKED BY... Read more
Incident date: Jul 29, 2016
HAVING JUST RECEIVED A FULL CLEAN BILL OF HEALTH FROM A ASE CERTIFIED MECHANIC AT PLAZA TIRE AUTO SERVICE 1 DAY BEFORE, AND HAVING HAD 1200 DOLLARS OF SAFETY AND MAINTENANCE REPLACEMENTS BY THE AFOREMENTIONED BUSINESS THE SAME DAY, A VERY SERIOUS ENGINEERING DESIGN FLAW HAS BEEN FOUND. WITHOUT HERETOFORE ANY WARNING OR SYMPTOMS WHATSOEVER, THE POWER STEERING PUMP SEIZED (PUMP HAD BEEN CHECKED BY... Read more
Incident date: Jul 29, 2016
MY WIFE WAS GOING TO LEAVE THE HOUSE YESTERDAY (7/29/2016) MORNING TO START HER DAY. SHE CALLED TO NOTIFY ME THAT THE CADILLAC WOULD NOT START. THE CAR WAS PARKED IN THE DRIVEWAY. ONLY THE INTERIOR LIGHTS WOULD COME ON. BY THE TIME I GOT HOME THAT AFTERNOON THE CAR WOULD START BUT ANYTHING ELECTRONIC WAS GOING CRAZY. THE DASH LIGHTS, RADIO, WARNING SYSTEMS WERE ALL FLICKERING ON AND OFF. I EVENTUA... Read more
Incident date: Jun 18, 2016
AT 15000 MILES AND ORIGINAL OWNER WHILE TOWING OUR BRAKES COMPLETELY GAVE OUT. NO WARNING SIGN, NO LEAKAGE, ONLY 1 SYMPTOM A FEW MONTHS PRIOR WHERE THE BRAKE PEDDLE WAS MUSHY. DEALERSHIP SAID IT WAS FINE. EVERYTHING WORKED FINE DRIVING IT THROUGHOUT DAY. STOPPED FOR DINNER JUST BEFORE WE ENTERED MOUNTAIN PASS. GOT IN SUV TO LEAVE FOR HOME AND HAD NO BRAKES AT ALL. EMERGENCY BRAKE WON'T EVEN K... Read more
Incident date: Jun 15, 2016
I NOTICED VIBRATIONS WITH VOGUE CUSTOM BUILT TIRES WHEN DRIVING HIGHWAY SPEEDS. THE DEALER IDENTIFIED THE PROBLEM AS A SEPARATED VOGUE CUSTOM BUILT TIRE ON LEFT FRONT. TIRE SIZE IS 305-40-22. THE VOGUE CUSTOM BUILT TIRE HAS BEEN DRIVEN 25,000 MILES. SEE PHOTO.
Incident date: May 20, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE ACCELERATING FROM A COMPLETED STOP, THERE WAS AN ABNORMAL GRINDING NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED O... Read more
Incident date: Jul 26, 2016
MY SUNROOF WILL NOT CLOSE WHILE PARKED MY CAR DID NOT START. THE GAUGES AND LIGHTS CAME ON, BUT THE CAR WOULD NOT START WHILE PARKED MY DEFROST DOESN'T WORK ON THE FRONT WINDOW WHEN RAINING. THE WINDSHIELD IS FOGGY WHILE DRIVING