Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 20,902 complaints for CADILLAC
Incident date: Oct 4, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE INDEPENDENTLY SLOWED DOWN AFTER THE TRACTION ENGAGED WARNING INDICATOR ILLUMINATED. THE CONTACT CONTINUED TO DEPRESS THE ACCELERATOR PEDAL AND THE VEHICLE'S SPEED RAPIDLY INCREASED; HOWEVER, THE SPEED BEGAN TO INDEPENDENTLY SLOW DOWN. THE CONTACT STATED THAT THE VEHICLE'S MANUAL INSTRUCTED HIM TO DEPRESS THE ... Read more
Incident date: Oct 4, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE INDEPENDENTLY SLOWED DOWN AFTER THE TRACTION ENGAGED WARNING INDICATOR ILLUMINATED. THE CONTACT CONTINUED TO DEPRESS THE ACCELERATOR PEDAL AND THE VEHICLE'S SPEED RAPIDLY INCREASED; HOWEVER, THE SPEED BEGAN TO INDEPENDENTLY SLOW DOWN. THE CONTACT STATED THAT THE VEHICLE'S MANUAL INSTRUCTED HIM TO DEPRESS THE ... Read more
Incident date: Jun 7, 2015
MY 2007 CADILLAC CTS HAS HAD PROBLEM AFTER PROBLEM SINCE I PURCHASED IT USED AT 60,000 MILES!! I AM NOW EXPERIENCING SERIOUSLY DANGEROUS & HAZARDOUS BRAKE ISSUES WHEN PARKING &/OR TURNING THE WHEEL ALL THE WAY!! THE BRAKES PULSATE & GO TO THE FLOOR BUT FAIL TO STOP!! THE SERVICE BRAKE LIGHT COMES ON & THE ABS/TC LIGHT AS WELL, BUT THEN WILL GO OFF BEFORE I CAN MAKE IT TO THE DEALER!! WHEN I PARKED... Read more
Incident date: Jun 7, 2015
MY 2007 CADILLAC CTS HAS HAD PROBLEM AFTER PROBLEM SINCE I PURCHASED IT USED AT 60,000 MILES!! I AM NOW EXPERIENCING SERIOUSLY DANGEROUS & HAZARDOUS BRAKE ISSUES WHEN PARKING &/OR TURNING THE WHEEL ALL THE WAY!! THE BRAKES PULSATE & GO TO THE FLOOR BUT FAIL TO STOP!! THE SERVICE BRAKE LIGHT COMES ON & THE ABS/TC LIGHT AS WELL, BUT THEN WILL GO OFF BEFORE I CAN MAKE IT TO THE DEALER!! WHEN I PARKED... Read more
CADILLAC
ESCALADE ESV
(2007) — ELECTRONIC STABILITY CONTROL (ESC)
Dec 5, 2015
Incident date: Dec 1, 2015
AT CRUISING SPEEDS THE VEHICLE WILL DISPLAY SERVICE STABILITRACK,TURN OFF THE TRACTION CONTROL, AND REDUCING ENGINE POWER. NOT ALLOWING YOU TO GO FASTER THE 15 MPH. THIS HAPPENS ON ANY ROAD WAY.
CADILLAC
ESCALADE ESV
(2007) — FUEL/PROPULSION SYSTEM
Dec 5, 2015
Incident date: Dec 1, 2015
AT CRUISING SPEEDS THE VEHICLE WILL DISPLAY SERVICE STABILITRACK,TURN OFF THE TRACTION CONTROL, AND REDUCING ENGINE POWER. NOT ALLOWING YOU TO GO FASTER THE 15 MPH. THIS HAPPENS ON ANY ROAD WAY.
CADILLAC
ESCALADE ESV
(2007) — POWER TRAIN
Dec 5, 2015
Incident date: Dec 1, 2015
AT CRUISING SPEEDS THE VEHICLE WILL DISPLAY SERVICE STABILITRACK,TURN OFF THE TRACTION CONTROL, AND REDUCING ENGINE POWER. NOT ALLOWING YOU TO GO FASTER THE 15 MPH. THIS HAPPENS ON ANY ROAD WAY.
Incident date: Mar 4, 2015
TL* THE CONTACT OWNS A 1996 CADILLAC ELDORADO. WHILE DRIVING APPROXIMATELY 35 MPH, THE STOP ENGINE NOW WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE CONTACT PULLED OVER AND OBSERVED THAT THE OIL WAS LOW IN THE VEHICLE. THE CONTACT HAD TO ADD OIL TO THE VEHICLE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE GASKET WAS LEAKING... Read more
Incident date: Apr 5, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT FAILED TO DETECT WHEN THE SEAT WAS OCCUPIED. THE AIR BAG WARNING LIGHT CONSTANTLY ILLUMINATED. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. TH... Read more
Incident date: Nov 18, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO MAKE A RIGHT TURN, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 10... Read more
Crash
Incident date: Jun 17, 2015
GOOD EVENING, I AM A OWNER OF CTS 2008 , REGISTRATED IN ITALY . IN THIS MOMENT I AM IN ROMANIA. THE CAR HAVE 65.000 MILES, AND IN CADILLAC SERVICE HERE ( ROMANIA ), I HAVE AN ERROR WICH IS P0008 ( CHAIN CHAMBER ). THE SERVICE TOLD ME IS NOT POSSIBLE FOR THEM TO COVER WITH THE GUARANTEE THIS CHANGE OF CHAIN CHAMBER . EVERYBODY , ON CADILLAC FORUM , HAVE TOLD ME THE MUST CHANGE FREE... Read more
Incident date: Nov 28, 2015
IT HAD BEEN RAINING FOR SEVERAL DAYS. I RECEIVED A MESSAGE ON MY SCREEN AS I WAS DRIVING TO CHECK THE PASSENGER SIDE LOW BEAM. WHEN I GOT OUT OF THE CAR THE LIGHT WAS COMPLETELY OUT ON THE PASSENGER LIGHT. AFTER ALLOWING THE VEHICLE TO SIT IN THE GARAGE OVERNIGHT, THE NEXT MORNING IT WAS OBVIOUS THAT THERE WAS MOISTURE INSIDE OF THE LIGHT. THE BLINKER STILL WORKS BUT THE LOW AND HIGH BEAM ARE BOTH... Read more
Incident date: Oct 1, 2015
WHILE DRIVING AT NIGHT IN THE RAIN AND OR FOG ON THE HIGHWAY ALL THE HEADLIGHTS HIGH AND LOW BEAM FAILED DUE TO THE OUT DOOR MOISTURE CAUSING THE CAR TO UNSAFELY LEAVE THE ROAD WAY AND CRASH DUE TO UNABLE TO SEE THE ROAD WAY OR ROAD SIDE WHILE ON THE HIGHWAY, THE MOISTURE SHORTS OUT THE LIGHTING UNTILL THEY DRY OUT DAYS WEEKS LATER.
Crash
Incident date: Oct 26, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING ABILITY SEIZED. THE CONTACT HAD TO MANEUVER TO THE SHOULDER AND CALLED ROADSIDE ASSISTANCE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BATTERY CABLE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILU... Read more
Incident date: Jul 1, 2015
VEHICLE CONTINUE TO RECEIVE "LOW OIL PRESSURE, TURN OFF ENGINE WARNING". IN ADDITION TO "SERVICE STABILINK SEYSTEM". NO ONE CAN TELL ME THE CAUSE. THIS OCCURS WHILE DRIVING ON HIGHWAYS AND STREET. 2007 CADILLAC
Incident date: Jul 1, 2015
VEHICLE CONTINUE TO RECEIVE "LOW OIL PRESSURE, TURN OFF ENGINE WARNING". IN ADDITION TO "SERVICE STABILINK SEYSTEM". NO ONE CAN TELL ME THE CAUSE. THIS OCCURS WHILE DRIVING ON HIGHWAYS AND STREET. 2007 CADILLAC
Incident date: Nov 20, 2015
THE HEADLAMP ON THE DRIVER'S SIDE FILLED WITH CONDENSATION AND WATER. THE LOW BEAM WENT OUT. IT CAME BACK ON AFTER A FROST. IT WENT OUT AGAIN WHILE I WAS DRIVING. THE NEXT DAY THE HIGH BEAM AND OTHER LIGHTS WERE OUT. TODAY, THE HIGH BEAM IS WORKING. BECAUSE OF THE FAULTY HEADLAMP, I RECEIVED A TICKET. SOME 2010 CADILLAC SRX VEHICLES HAVE A RECALL FOR THIS PROBLEM, OTHERS DON'T. MINEDOESN'T BECAUSE... Read more
Incident date: Nov 20, 2015
THE HEADLAMP ON THE DRIVER'S SIDE FILLED WITH CONDENSATION AND WATER. THE LOW BEAM WENT OUT. IT CAME BACK ON AFTER A FROST. IT WENT OUT AGAIN WHILE I WAS DRIVING. THE NEXT DAY THE HIGH BEAM AND OTHER LIGHTS WERE OUT. TODAY, THE HIGH BEAM IS WORKING. BECAUSE OF THE FAULTY HEADLAMP, I RECEIVED A TICKET. SOME 2010 CADILLAC SRX VEHICLES HAVE A RECALL FOR THIS PROBLEM, OTHERS DON'T. MINEDOESN'T BECAUSE... Read more
CADILLAC
DTS
(2006) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Nov 25, 2015
Incident date: Aug 25, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THE REAR OF THE ENGINE WAS LEAKING OIL ON THE EXHAUST MANIFOLD AND THERE WAS AN ABNORMAL ODOR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A GASKET LEAK ON THE EXHAUST MANIFOLD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Incident date: Nov 14, 2015
WE HAVE HAD TO REPLACE FOUR WHEELS NOW NEED A FIFTH DUE TO LEAKING AIR PRESSURE. NO HELP FROM CADILLAC. JUST BUY ANOTHER WHEEL. THEY ARE JUNK. CONSTANTLY ADDING AIR. NOW ONE IS COMPLETELY FLAT. TIRES ARE IN EXCELLENT CONDITION.
Incident date: Nov 21, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 71,000.
Incident date: May 28, 2014
1997 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO IGNITION RECALL REPAIRS. *SMD THE CONSUMER STATED THERE WAS A PROBLEM WITH THE THEFT SYSTEM. ACCORDING TO THE INVOICE, THE IGNITION LOCK CYLINDER WAS REPLACED.
Incident date: Nov 13, 2015
MY 2015 CADILLAC ESCALADE HAS BEEN IN THE SHOP FOR 130+ DAYS IN THE FIRST CALENDAR YEAR FOR DEFECTIVE BRAKES, TRANSMISSION, SUSPENSION, ELECTRICAL, AND HVAC. I HAVE CONTACTED GM AND THEY DON'T WANT TO REPURCHASE THE VEHICLE. THE VEHICLE IS CONSTANTLY IN THE SHOP FOR PROBLEMS AND IT IS NOT A VEHICLE THAT SHOULD BE OPERATED ON PUBLIC ROADWAYS. THE TRANSMISSION HAS BEEN REPLACED ONCE BEFORE DUE TO... Read more
Incident date: Nov 13, 2015
MY 2015 CADILLAC ESCALADE HAS BEEN IN THE SHOP FOR 130+ DAYS IN THE FIRST CALENDAR YEAR FOR DEFECTIVE BRAKES, TRANSMISSION, SUSPENSION, ELECTRICAL, AND HVAC. I HAVE CONTACTED GM AND THEY DON'T WANT TO REPURCHASE THE VEHICLE. THE VEHICLE IS CONSTANTLY IN THE SHOP FOR PROBLEMS AND IT IS NOT A VEHICLE THAT SHOULD BE OPERATED ON PUBLIC ROADWAYS. THE TRANSMISSION HAS BEEN REPLACED ONCE BEFORE DUE TO... Read more
Incident date: Nov 13, 2015
MY 2015 CADILLAC ESCALADE HAS BEEN IN THE SHOP FOR 130+ DAYS IN THE FIRST CALENDAR YEAR FOR DEFECTIVE BRAKES, TRANSMISSION, SUSPENSION, ELECTRICAL, AND HVAC. I HAVE CONTACTED GM AND THEY DON'T WANT TO REPURCHASE THE VEHICLE. THE VEHICLE IS CONSTANTLY IN THE SHOP FOR PROBLEMS AND IT IS NOT A VEHICLE THAT SHOULD BE OPERATED ON PUBLIC ROADWAYS. THE TRANSMISSION HAS BEEN REPLACED ONCE BEFORE DUE TO... Read more
Incident date: Nov 15, 2015
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Incident date: Nov 20, 2015
2 STARTERS FAILED WITHIN 17,500 MILES. SECOND STARTER FAILED WITHIN 1,000 MILES. 10/18/2015 CAR PARKED IN PARKING LOT. WOULD NOT START. TOWED TO DEALER - DIAGNOSED AS STARTER (MILEAGE 16,264). 11/20/2015 CAR PARKED IN GAS STATION. WOULD NOT START. TOWED TO DEALER - DIAGNOSED WITH SAME PROBLEM AS 10/19/2015 - STARTER ISSUE (MILEAGE 17,243).
Incident date: May 15, 2015
REAR LIFT GATE SLAMMED CLOSED WHILE PUTTING ITEMS IN TRUNK. HAD REPLACED BUT WAS TOLD MY VEHICLE WAS NOT A RECALL
Incident date: Apr 15, 2015
HEADLIGHTS GO OUT WHEN MOVING ESPECIALLY AT NIGHT, ALSO CAUSES MOTOR TO RUN ROUGH WHEN THIS HAPPENS. VERY DANGEROUS WHEN LIGHTS GO COMPLETELY OUT DOING 70 MPH...BEGINS FLICKERING, AND THEN OUT. HAVE READ 2006 CADILLAC COMPLAINT FORUMS AND THEY ARE NUMEROUS..BOUGHT CAR USED FROM DEALER...PREVIOUS ONE-OWNER
Incident date: Apr 15, 2015
HEADLIGHTS GO OUT WHEN MOVING ESPECIALLY AT NIGHT, ALSO CAUSES MOTOR TO RUN ROUGH WHEN THIS HAPPENS. VERY DANGEROUS WHEN LIGHTS GO COMPLETELY OUT DOING 70 MPH...BEGINS FLICKERING, AND THEN OUT. HAVE READ 2006 CADILLAC COMPLAINT FORUMS AND THEY ARE NUMEROUS..BOUGHT CAR USED FROM DEALER...PREVIOUS ONE-OWNER
Incident date: Nov 20, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE PUSH START BUTTON FAILED TO START THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
Incident date: Jul 17, 2015
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHILE DRIVING 72 MPH, THE VEHICLE STALLED AND THE SERVICE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO BE MANEUVERED TO THE SHOULDER OF THE HIGHWAY WHERE THE VEHICLE WAS SUCCESSFULLY RESTARTED AFTER THE INITIAL ATTEMPT. THE CONTACT STATED THAT THE FAILURE OCCURRED ON A PREVIOUS OCCASION. THE... Read more
Incident date: Nov 5, 2015
REAR WINDOW SHATTER WHILE SITTING IN GARAGE AND BLOWING A HOLE FROM INSIDE TO OUTSIDE OF THE CAR BEEN IN THE GARAGE FOR 3 DAYS
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING AT 30 MPH, THE "REDUCE ENGINE SPEED" WARNING MESSAGE ILLUMINATED WHICH CAUSED THE VEHICLE TO DECELERATE TO 5 MPH ON THE HIGHWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,073.
Incident date: Nov 16, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING AT 30 MPH, THE "REDUCE ENGINE SPEED" WARNING MESSAGE ILLUMINATED WHICH CAUSED THE VEHICLE TO DECELERATE TO 5 MPH ON THE HIGHWAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,073.
Incident date: Nov 12, 2015
REDUCE ENGINE SPEED KEEP POPPING UP AND WILL NOT LET YOU DRIVE OVER 10MILES PER HR
Incident date: Nov 12, 2015
REDUCE ENGINE SPEED KEEP POPPING UP AND WILL NOT LET YOU DRIVE OVER 10MILES PER HR
Incident date: Nov 12, 2015
REDUCE ENGINE SPEED KEEP POPPING UP AND WILL NOT LET YOU DRIVE OVER 10MILES PER HR
Incident date: Oct 27, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WOULD START, BUT FAILED TO SHIFT INTO THE ACCURATE GEAR AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILU... Read more
Incident date: Oct 27, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WOULD START, BUT FAILED TO SHIFT INTO THE ACCURATE GEAR AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILU... Read more
Incident date: Oct 27, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WOULD START, BUT FAILED TO SHIFT INTO THE ACCURATE GEAR AND THE BRAKE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR AND HOSES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILU... Read more
Incident date: Oct 13, 2015
NHTSA 10043857 -- 2005 CTS ERROR CODE P0016 ENGINE TIMING CHAINS. CAR HAS THE SAME PROBLEM AND ENGINE THAT IS IN TECH BULLETIN SB-11340. 86,176 MILES ON ENGINE WHEN TESTED FOR THIS PROBLEM BY GM DEALERSHIP. I HAD CAR REPAIRED AT DEALERSHIP EARLIER THIS MONTH AND HAVE SUBMITTED RECEIPTS TO CADILLAC FOR REIMBURSEMENT. CURRENTLY I HAVE NOT HEARD BACK REGARDING THE STATUS ON THIS CLAIM. CADILLAC SERVI... Read more
Incident date: Nov 4, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT ANY SPEED, THE VEHICLE FAILED TO SHIFT OUT OF GEAR. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CAUSED THE GEAR SHIFT TO FAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,600.
CADILLAC
ESCALADE ESV
(2015) — ELECTRICAL SYSTEM
Nov 16, 2015
Incident date: Sep 7, 2015
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE ESV. WHILE THE VEHICLE WAS PARKED WITH THE AIR CONDITIONING ACTIVATED, THE HEAT INDEPENDENTLY TURNED ALL THE WAY UP IN THE REAR OF THE VEHICLE WITHOUT WARNING. THE HEAT CAUSED ONE OF THE OCCUPANTS TO PASS OUT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS AN ELECTRICAL FAILURE AND THAT THE COMPUTER HAD TO BE REPROGRAMMED. TH... Read more
Incident date: Nov 16, 2015
THE FRONT HEAD LIGHTS ON MY 2006 CADILLAC DTS GO OUT AT ALL TIMES. I HAVE TO CONTINUOUSLY CUT OUT AND I HAVE TO TURN THE LIGHT SWITCH OFF AND ON SO I CAN DRIVE AT NIGHT. II PREVIOUSLY OWNED ANOTHER 2006 CADILLAC DTS WITH THE SAME PROBLEMS. I TOOK THE VEHICLE TO A CADILLAC DEALER KRISTAL AUTO MALL IN BROOKLYN, NY AND THEY FIX THE PROBLEM WHICH THEY SAID WAS A FAULTY BALLAST. IT WAS FAULTY ON BOTH H... Read more
Incident date: Sep 10, 2015
SERVICE THEFT SYSTEM CAME ON ONE DAY AND IT WONT GIVE ME THE KEY BACK I HAVE TO TAKE IT OUT MANUALY ALSO WONT READ MILES, TEMPERATURE, FUEL AND SOMETIMES WHILE ON THE ROAD IT WILL DIE COMPLETELY, IT READS SERVICE THEFT SYSTEM AND SERVICE STABILITY
Incident date: Sep 10, 2015
SERVICE THEFT SYSTEM CAME ON ONE DAY AND IT WONT GIVE ME THE KEY BACK I HAVE TO TAKE IT OUT MANUALY ALSO WONT READ MILES, TEMPERATURE, FUEL AND SOMETIMES WHILE ON THE ROAD IT WILL DIE COMPLETELY, IT READS SERVICE THEFT SYSTEM AND SERVICE STABILITY
Incident date: Sep 10, 2015
SERVICE THEFT SYSTEM CAME ON ONE DAY AND IT WONT GIVE ME THE KEY BACK I HAVE TO TAKE IT OUT MANUALY ALSO WONT READ MILES, TEMPERATURE, FUEL AND SOMETIMES WHILE ON THE ROAD IT WILL DIE COMPLETELY, IT READS SERVICE THEFT SYSTEM AND SERVICE STABILITY
Incident date: Dec 18, 2014
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHEN THE VEHICLE WAS STARTED, THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MI... Read more
Incident date: Nov 11, 2015
ENGINE LIGHT TURNS ON AND MISFIRE.