Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Nov 23, 2015
WHEN IT RAINS THE CLOSED SUNROOF DRAINS INTO BOTH FLOOR BOARDS OF THE CAR, AND INTO THE BACK HATCH FLOORBOARD WHETHER DRIVING OR STATIONARY. SOAKING MY FEET WHILE DRIVING. THIS HAS ALSO CAUSED THE ELECTRICAL SYSTEM THAT CONTROLS THE LIFTGATE TO GO OUT AND IT WILL NOT OPEN EVEN MANUALLY. IT SATURATES THE FLOOR AND IS CAUSING MOLD TO GROW UNDERNEATH THE CARPET WHICH I WOULD THINK IS A HEALTH RISK ES... Read more
Incident date: Nov 23, 2015
WHEN IT RAINS THE CLOSED SUNROOF DRAINS INTO BOTH FLOOR BOARDS OF THE CAR, AND INTO THE BACK HATCH FLOORBOARD WHETHER DRIVING OR STATIONARY. SOAKING MY FEET WHILE DRIVING. THIS HAS ALSO CAUSED THE ELECTRICAL SYSTEM THAT CONTROLS THE LIFTGATE TO GO OUT AND IT WILL NOT OPEN EVEN MANUALLY. IT SATURATES THE FLOOR AND IS CAUSING MOLD TO GROW UNDERNEATH THE CARPET WHICH I WOULD THINK IS A HEALTH RISK ES... Read more
Incident date: Nov 23, 2015
WHEN IT RAINS THE CLOSED SUNROOF DRAINS INTO BOTH FLOOR BOARDS OF THE CAR, AND INTO THE BACK HATCH FLOORBOARD WHETHER DRIVING OR STATIONARY. SOAKING MY FEET WHILE DRIVING. THIS HAS ALSO CAUSED THE ELECTRICAL SYSTEM THAT CONTROLS THE LIFTGATE TO GO OUT AND IT WILL NOT OPEN EVEN MANUALLY. IT SATURATES THE FLOOR AND IS CAUSING MOLD TO GROW UNDERNEATH THE CARPET WHICH I WOULD THINK IS A HEALTH RISK ES... Read more
Incident date: Sep 25, 2016
TONIGHT SEPT. 25TH, 2016 IT HAPPENED AGAIN. MY DASHBOARD WENT COMPLETELY BLACK FOR A MINUTE OR TWO. THE FIRST TIME IT HAPPENED WAS SEVERAL MONTHS AGO AND I THOUGHT IT WAS A TEMPORARY GLITCH. BOTH INCIDENTS OCCURRED WHILE DRIVING HOME AT NIGHT ON THE FREEWAY DOING 70-75 MILES/HR. I'M NOT SURE IF THE HEADLIGHTS WENT OUT AS WELL BECAUSE I'M TOO FOCUSED ON REMAINING CALM AND KEEPING MY EYES ON THE RO... Read more
Incident date: Sep 24, 2016
CADILLAC XTS LIMOUSINE WITH 2,800 MILES. WHEN DRIVING A KNOCKING NOISE CAN BE HEARD COMING FROM SOMEWHERE IN FRONT END. THE NOISE IS MORE NOTICEABLE MAKING TURNS, HITTING THE SMALLEST BUMPS IN THE ROAD, AND VERY NOTICEABLE WHEN EASING OVER A TRAIN TRACK AT 2MPH.
Incident date: Sep 24, 2016
CADILLAC XTS LIMOUSINE WITH 2,800 MILES. WHEN DRIVING A KNOCKING NOISE CAN BE HEARD COMING FROM SOMEWHERE IN FRONT END. THE NOISE IS MORE NOTICEABLE MAKING TURNS, HITTING THE SMALLEST BUMPS IN THE ROAD, AND VERY NOTICEABLE WHEN EASING OVER A TRAIN TRACK AT 2MPH.
Incident date: Sep 24, 2016
CADILLAC XTS LIMOUSINE WITH 2,800 MILES. WHEN DRIVING A KNOCKING NOISE CAN BE HEARD COMING FROM SOMEWHERE IN FRONT END. THE NOISE IS MORE NOTICEABLE MAKING TURNS, HITTING THE SMALLEST BUMPS IN THE ROAD, AND VERY NOTICEABLE WHEN EASING OVER A TRAIN TRACK AT 2MPH.
CADILLAC
ESCALADE ESV
(2015) - UNKNOWN OR OTHER
Sep 26, 2016
Incident date: Sep 26, 2016
THERE IS A DEFECT IN THIS VEHICLE WHERE THE LOWER ANCHORS (LATCH) FOR THE 2ND ROW PASSENGER SEAT ARE ASYMMETRIC - WITH THE INBOARD ANCHOR BEING BOTH LOWER, AND PROTRUDING FARTHER OUT, THAN THE INBOARD LOWER ANCHOR. THIS VEHICLE HAS 2 CAPTAIN'S CHAIRS IN THE 2ND ROW - BOTH FEATURE LOWER ANCHORS (LATCH). A PICTURE OF THE 2ND ROW DRIVER'S SEAT IS ALSO ATTACHED TO SHOW THAT THESE LOWER ANCHORS... Read more
Incident date: Sep 1, 2016
CUE TOUCHSCREEN DOES NOT RESPOND. THIS CONTROLS YOUR RADIO, AC, DEFROSTER, NAVIGATION. AT 52,000 CADILLAC WILL NOT WARRANTY THIS. VERY COMMON PROBLEM IN THE CADILLAC FORUMS. THE RADIO CONTROL UNIT HAS BEEN DISCONTINUED YET THE CADILLAC REPS SAY THIS IS THE FIRST WE HAVE HEARD OF IT. COMPLETELY DENYING THE PROBLEM
Incident date: Aug 28, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHEN THE CONTACT STARTED THE VEHICLE, THE SERVICE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,396.
Incident date: Aug 28, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHEN THE CONTACT STARTED THE VEHICLE, THE SERVICE AIR BAG INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 85,396.
Incident date: Sep 11, 2016
WHEN TRAVELING ON HIGHWAY MY CRUISE CONTROL KEPT TURNING ITSELF OFF AND ON. A DRIVER TRAVELING BEHIND ME LET ME KNOW THAT MY BRAKE LIGHTS WERE STAYING ON AS IF I WERE RIDING THE BRAKE (WHICH I WAS NOT) AND THEN WOULD GO OFF AGAIN - THIS KEPT REPEATING. IT SEEMED THIS WAS WHY THE CRUISE CONTROL WAS NOT WORKING, AS IT WOULD GO OFF WHEN IT SEEMED LIKE THE BRAKE WAS ON & BACK ON WHEN THE BRAKE WENT ... Read more
Incident date: Jun 6, 2008
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED. THE CONTACT MENTIONED THAT THE BRIGHTNESS OF THE HEADLIGHTS WERE VERY DIM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 88,000.
Incident date: Mar 10, 2015
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 25 MPH AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED A FEW TIMES. THE DEALER DIAGNOSED THE VEHICLE, BUT THERE WERE NO ERROR CODES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,000.
Incident date: Sep 1, 2016
THE HEADLIGHT HAS CONDENSATION AND LOW BEAM WHICH IS A SAFETY HAZARD
Incident date: Sep 1, 2016
THE HEADLIGHT HAS CONDENSATION AND LOW BEAM WHICH IS A SAFETY HAZARD
Incident date: Sep 1, 2016
THE HEADLIGHT ASSEMBLY HAS CONDENSATION AND THE LOW BEAM LIGHT IS BARELY VISIBLE AT NIGHT THIS IS A SAFETY HAZARD
Incident date: Sep 1, 2016
THE HEADLIGHT ASSEMBLY HAS CONDENSATION AND THE LOW BEAM LIGHT IS BARELY VISIBLE AT NIGHT THIS IS A SAFETY HAZARD
Incident date: Jan 10, 2013
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS HAD CONDENSATION AND WOULD OCCASIONALLY FLASH ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.
Incident date: Jul 1, 2016
LOW OIL PRESSURE SHUT ENGINE OFF LIGHT KEEPS FLASHING AND DINGING. STOPS SOMETIMES AND STARTS BACK WHILE DRIVING ON CITY STREET.
Incident date: Sep 19, 2016
OVER THE PAST TWO YEARS, 4 OF THE 6 CYLINDERS ON THIS AUTOMOBILE HAVE NEEDED COIL REPLACEMENTS ON THE CYLINDERS. I HAVE OWNED SEVERAL GM VEHICLES AND HAVE NOT NEEDED ANY REPAIRS OF THIS NATURE, AND BELIEVE THIS MAY BE A HARDWARE DEFECT. THE EFFECT HAS BEEN INTERMITTENT LOSS OF POWER, PARTICULARLY WHEN ACCELERATING UPHILL AT TRAFFIC SPEEDS (50-55 MPH). THIS FORCES THE DRIVER EITHER TO SLOW OR TO AC... Read more
Incident date: Aug 30, 2016
CAR WAS HIT IN BACK WHILE STOPPED IN CONSTRUCTION ZONE ON US 75 SOUTH OF DURANT OKLAHOMA AND KNOCKED INTO CAR STOPPED IN FRONT. AIR BAGS DID NOT INFLATE.
Crash
Incident date: Sep 9, 2016
0N MORE THAN FIVE OCCASIONS THE VEHICLE HAS ACCELERATED WHEN COMING TO A STOP. I'VE HAD TO HIT THE BRAKES AND SHIFT INTO NEUTRAL TO GET THE RPM'S BACK TO NORMAL.THE LAST 2 TIMES MY WIFE HAS BEEN WITH ME IN THE CAR ,SHE NOW REFUSES TO RIDE IN THE CAR. I'VE HAD THE CAR IN FOR REPAIRS THREE TIME SPECIFICALLY FOR THAT PROBLEM. THE CAR WILL RUN FINE FOR A SHORT TIME THEN ALL OF A SUDDEN THE SAME OLD ... Read more
Incident date: Sep 9, 2016
0N MORE THAN FIVE OCCASIONS THE VEHICLE HAS ACCELERATED WHEN COMING TO A STOP. I'VE HAD TO HIT THE BRAKES AND SHIFT INTO NEUTRAL TO GET THE RPM'S BACK TO NORMAL.THE LAST 2 TIMES MY WIFE HAS BEEN WITH ME IN THE CAR ,SHE NOW REFUSES TO RIDE IN THE CAR. I'VE HAD THE CAR IN FOR REPAIRS THREE TIME SPECIFICALLY FOR THAT PROBLEM. THE CAR WILL RUN FINE FOR A SHORT TIME THEN ALL OF A SUDDEN THE SAME OLD ... Read more
Incident date: Jul 29, 2016
IT WAS 5:30 PM ON 7-29-16, MY WIFE AND I WENT TO CHECK ON THE HOUSE WHILE OUR DAUGHTER & SON-IN-LAW WERE AWAY. AS ALWAYS, I HAD SLOWED THE CAR TO A CRAWL IN ORDER TO PARK BEHIND MY SON-IN-LAW'S CAR PARKED ON THE STREET IN FRONT OF THEIR HOUSE. I GOT THE FRONT RIGHT WHEEL ALMOST ON TOP OF THE CURB AND LET IT ROLL DOWN. WHEN THE WHEEL TOUCHED THE STREET THIS TIME, WE HEARD A LOUD SOUND (LIKE GEARS S... Read more
Incident date: Sep 19, 2016
DRIVING OUR 2015 ESCALADE ON I-45 JUST NORTH OF HUNTSVILLE, TX ABOUT 11:30 AM. DRIVING WITH CRUISE CONTROL ON AT SPEED LIMIT OF 75 MPH. THERE WAS A PEEP, CAR RAPIDLY DECELERATED TO BELOW 50, AND LOW TIRE PRESSURE LIGHT CAME ON. IF SOMEONE HAD BEEN CLOSE BEHIND ME, WE WOULD HAVE BEEN HIT BEFORE I COULD HAVE REACTED. PULL OFF ON AN EXIT AND CALLED CADILLAC SERVICE ADVISER IN HUNTSVILLE. NO HEL... Read more
Incident date: Sep 19, 2016
DRIVING OUR 2015 ESCALADE ON I-45 JUST NORTH OF HUNTSVILLE, TX ABOUT 11:30 AM. DRIVING WITH CRUISE CONTROL ON AT SPEED LIMIT OF 75 MPH. THERE WAS A PEEP, CAR RAPIDLY DECELERATED TO BELOW 50, AND LOW TIRE PRESSURE LIGHT CAME ON. IF SOMEONE HAD BEEN CLOSE BEHIND ME, WE WOULD HAVE BEEN HIT BEFORE I COULD HAVE REACTED. PULL OFF ON AN EXIT AND CALLED CADILLAC SERVICE ADVISER IN HUNTSVILLE. NO HEL... Read more
Incident date: Jan 9, 2015
I AM THE OWNER OF THIS 2007 GM PRODUCT. I TOOK MY CAR TO FRANKEL CADILLAC 1/09/15 , INVOICE NUMBER 60596 AND I WAS NEVER NOTIFIED THAT THERE WERE RECOMMENDED RECALLS ON MY VEHICLE. ON THAT DATE THERE WERE SOME PROBLEMS RELATED TO THE WIRING ON THE ABS AND EBTM AND I DENIED THE SERVICE TO BE DONE THERE BECAUSE I WAS QUOTED A COST OF OVER 2,500 DOLLARS AND I WAS INFORMED THAT IT MIGHT ESCALATE TO ... Read more
Incident date: Jan 9, 2015
I AM THE OWNER OF THIS 2007 GM PRODUCT. I TOOK MY CAR TO FRANKEL CADILLAC 1/09/15 , INVOICE NUMBER 60596 AND I WAS NEVER NOTIFIED THAT THERE WERE RECOMMENDED RECALLS ON MY VEHICLE. ON THAT DATE THERE WERE SOME PROBLEMS RELATED TO THE WIRING ON THE ABS AND EBTM AND I DENIED THE SERVICE TO BE DONE THERE BECAUSE I WAS QUOTED A COST OF OVER 2,500 DOLLARS AND I WAS INFORMED THAT IT MIGHT ESCALATE TO ... Read more
Incident date: Jan 9, 2015
I AM THE OWNER OF THIS 2007 GM PRODUCT. I TOOK MY CAR TO FRANKEL CADILLAC 1/09/15 , INVOICE NUMBER 60596 AND I WAS NEVER NOTIFIED THAT THERE WERE RECOMMENDED RECALLS ON MY VEHICLE. ON THAT DATE THERE WERE SOME PROBLEMS RELATED TO THE WIRING ON THE ABS AND EBTM AND I DENIED THE SERVICE TO BE DONE THERE BECAUSE I WAS QUOTED A COST OF OVER 2,500 DOLLARS AND I WAS INFORMED THAT IT MIGHT ESCALATE TO ... Read more
Incident date: Jun 8, 2016
TAKATA RECALLED MY 77 YEAR OLD MOTHER, A DIABETIC, RECENTLY RAN INTO THE BACK OF A COP CAR IN MYRTLE BEACH, SC WHEN HER BLOOD SUGAR WAS LOW. HER HEAD BANGED AGAINST THE WHEEL AND HER AIRBAGS DEPLOYED BUT DIDN'T DEFLATE. SHE WAS DRIVING A 2004 CADILLAC CTS SEDAN WITH AROUND 60K MILES ON IT, WITH VIN NUMBER [XXX]. I HAVE CONTACTED CADILLAC CORPORATE AND THEY ARE PROCESSING MY INFORMATION AT THE MOM... Read more
Crash
Incident date: Sep 1, 2016
TL* THE CONTACT OWNED A 2006 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HIT A CURB AND DROVE INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEA... Read more
Crash
1 injured
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE DRIVING 20 MPH, THE TRUNK OPENED ON ITS OWN. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS PARKED. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 15,748.
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD ... Read more
Incident date: Aug 11, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Incident date: Sep 5, 2016
I HAD A P0008 CHECK ENGINE CODE COME UP ON MY CAR FOR TIMING CHAIN ISSUES. GM ISSUED A SPECIAL EXTENDED WARRANTY FOR 2008-2009 CADILLAC CTS WITH THIS ISSUE, BUT THEY STATED I AM NOT COVERED UNDER THIS WARRANTY, BUT IT IS THE SAME PROBLEM AS THE TSB THEY ISSUED.
Incident date: Mar 12, 2012
TL* THE CONTACT OWNS A 2005 CADILLAC XLR. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST POWER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11E009000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. T... Read more
Incident date: Sep 13, 2016
I WAS DRIVING ON A CITY STREET GOING 40 MPH AND THE REAR SUSPENSION DROPPED WITHOUT WARNING RESULTING IN LOSS OF CONTROL OF THE VEHICLE AND ALMOST CAUSING AN ACCIDENT.
Incident date: Aug 31, 2016
HAD TO REPLACE MY 2013 SRX BATTERY THEN NOT LONG AFTER MY CUE SYSTEM FROZE UP I TOOK IT TO CADILLAC DEALER AS IT CONTROLS HEAT/AIR/RADIO/ETC. ANOTHER MECHANIC THOUGHT AN UPDATE WOULD WORK BUT NOPE THE ONE GUY SAID CENTER STACK NEEDS TO BE REPLACED ANOTHER SAID HMI MODULE (SAME DEALERSHIP) A $1500.00 REPAIR BUT THEY CAN'T GET THE PART IT'S ON BACK -ORDER . CAR HESITATES WHEN ACCELERATING .
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT WHILE STATIONARY, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE AIR BAG SENSORS DO NOT RECOGNIZE WHEN AN OCCUPANT WAS IN THE SEAT AND THE AIR BAG WARNING LIGHT REMAINED OFF INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 122,900.
Incident date: Sep 6, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING 2 MPH, THE BRAKES MALFUNCTIONED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Incident date: Sep 9, 2016
REAR SUSPENSION FAILED DRIVING DOWN HIGHWAY AT APPROX 60 MPH. REAR END OF VEHICLE WAS LOWERED TO THE POINT WHERE THE TIRE WAS RUBBING ON UNDERCARRIAGE. CAR WAS VERY UNSTABLE AND BOUNCING UP AND DOWN VIOLENTLY. MESSAGE ON DASHBOARD STATED "SERVICE LEVELING SYSTEM". COULD NOT TOW THE CAR REAR WAS TOO LOW TO THE GROUND.
Incident date: Sep 9, 2016
DESIGN AND REPAIR OF DAYTIME RUNNING LIGHTS (DRL) IS SO POOR THAT ONE IS TEMPTED TO DISCONNECT THEM. THE DRL BULB IS THE SAME AS THE TURN SIGNAL BULB. EVIDENTLY, THE HOUSING FOR THIS BULB WAS DESIGNED IN PLASTIC, AS IS COMMON WITH MANY LIGHT HOUSINGS. HOWEVER, THE DESIGN FAILED TO CONSIDER THAT THE DRL IS ON WHENEVER THE CAR IS ON. OVER TIME, AND FREQUENTLY, THERE IS A PROBLEM WITH EITHER THE ... Read more
Incident date: Aug 22, 2016
THE WINDSHIELD ON THIS CAR IS SEVERELY FLAWED. THERE ARE NUMEROUS AIR BUBBLES AND BLISTERING AFFECTING YOUR VISIBILITY OUT OF THE FRONT WINDSHIELD. IT LOOKS LIKE THE WINDSHIELD IS DELAMINATING. I SEARCHED IN GOOGLE AND IT APPEARS I AM NOT THE ONLY ONE EXPERIENCING THESE ISSUES. SAME MAKE/MODEL AND YEAR.
Incident date: Aug 27, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE EQUIPPED WITH NEXEN ROADIAN HP TIRES, SIZE: 285/45R22. WHILE INSTALLING TIRES ON THE VEHICLE AND INFLATING THEM, THE TIRE SIDEWALLS EXPLODED. THE CONTACT STATED THAT THE TIRES WERE REPLACEMENT TIRES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 150,000 AND THE APPROXIMATE TIRE FAILURE MILEAGE WAS 0.
CADILLAC
ESCALADE ESV
(2007) - AIR BAGS
Sep 7, 2016
Incident date: Sep 7, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAI... Read more
Incident date: Sep 1, 2016
2007 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS TO PASSENGER FRONT AIRBAG MODULE RECALL ISSUES AND NOT BEING NOTIFIED OF THE ISSUE. *SMD
Incident date: Jul 31, 2016
INVOLVED IN HEAD-ON COLLISION ON JULY 31, 2016 WHEN A VEHICLE PULLED OUT IN FRONT OF ME ON A CLEAR, DRY, DAY ON PAVEMENT I WAS TRAVELING ABOUT 30 MPH AND TRIED TO SWERVE TO MISS THE OTHER VEHICLE, BUT MY VEHICLE MADE CONTACT ON THE LEFT FRONT QUARTER PANEL OF MY CAR HITTING THE OTHER VEHICLE AT THE DRIVERS SIDE DOOR. MY AIR BAG DID NOT GO OFF NOR DID THE SEAT BELT STOP ME FROM HITTING THE STEE... Read more
Crash
Incident date: Jul 31, 2016
INVOLVED IN HEAD-ON COLLISION ON JULY 31, 2016 WHEN A VEHICLE PULLED OUT IN FRONT OF ME ON A CLEAR, DRY, DAY ON PAVEMENT I WAS TRAVELING ABOUT 30 MPH AND TRIED TO SWERVE TO MISS THE OTHER VEHICLE, BUT MY VEHICLE MADE CONTACT ON THE LEFT FRONT QUARTER PANEL OF MY CAR HITTING THE OTHER VEHICLE AT THE DRIVERS SIDE DOOR. MY AIR BAG DID NOT GO OFF NOR DID THE SEAT BELT STOP ME FROM HITTING THE STEE... Read more
Crash