Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 20,902 complaints for CADILLAC
Incident date: Jan 4, 2016
2004 CADILLAC SEVILLE. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN LOSS OF POWER STEERING WHEN DRIVING IN WET WEATHER. *SMD
Incident date: Jul 24, 2014
I HAVE TAKEN MY VEHICLE TO THIS SHOP TWICE NOW FOR MY TIMING. THEY CLAIM THEY HAVE REPAIRED IT TWICE & ALSO REPLACED A VARIABLE VALVE TIMING SOLENOID. ALMOST 3,000.00. ONCE AGAIN IT QUIT WORKING MONTHS AGO. HAD IT TOWED TO ANOTHER MECHANIC & WHEN DIAGNOSED, IT WENT BACK TO THE TIMING CHAINS FOR THE 3RD TIME IN LESS THAN A YEAR. MY MECHANIC WENT ON LINE & INFORMED ME CADILLAC HAS HAS A LOT OF PROBL... Read more
Incident date: Jul 7, 1998
TL* THE CONTACT OWNS A 1993 CADILLAC ELDORADO. WHILE DRIVING AT ANY SPEED, THE INSTRUMENT PANEL LIGHTS DIMMED AND THE AIR CONDITIONER COMPRESSOR OFF, VERY LOW REFRIGERANT, AND SERVICE RIDE CONTROL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN RESET THE COMPUTER; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THERE WAS A FUEL OD... Read more
Incident date: Jul 7, 1998
TL* THE CONTACT OWNS A 1993 CADILLAC ELDORADO. WHILE DRIVING AT ANY SPEED, THE INSTRUMENT PANEL LIGHTS DIMMED AND THE AIR CONDITIONER COMPRESSOR OFF, VERY LOW REFRIGERANT, AND SERVICE RIDE CONTROL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN RESET THE COMPUTER; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THERE WAS A FUEL OD... Read more
Incident date: Jul 7, 1998
TL* THE CONTACT OWNS A 1993 CADILLAC ELDORADO. WHILE DRIVING AT ANY SPEED, THE INSTRUMENT PANEL LIGHTS DIMMED AND THE AIR CONDITIONER COMPRESSOR OFF, VERY LOW REFRIGERANT, AND SERVICE RIDE CONTROL WARNING LIGHTS ILLUMINATED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN RESET THE COMPUTER; HOWEVER, THE FAILURE RECURRED. IN ADDITION, THERE WAS A FUEL OD... Read more
Incident date: Jan 19, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 55 MPH, THE VEHICLE VIBRATED SEVERELY AND JERKED BEFORE SUDDENLY ACCELERATING INDEPENDENTLY. THE CONTACT MENTIONED THAT THE BRAKES DID NOT RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE HAND BRAKE FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE INSTRUMENT PANEL WARNING LIGHTS FLICKERED. THE CONTACT MENTIONED THAT THE VEHICLE WAS NOT DIAG... Read more
Incident date: Jan 19, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 55 MPH, THE VEHICLE VIBRATED SEVERELY AND JERKED BEFORE SUDDENLY ACCELERATING INDEPENDENTLY. THE CONTACT MENTIONED THAT THE BRAKES DID NOT RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE HAND BRAKE FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE INSTRUMENT PANEL WARNING LIGHTS FLICKERED. THE CONTACT MENTIONED THAT THE VEHICLE WAS NOT DIAG... Read more
Incident date: Jan 19, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 55 MPH, THE VEHICLE VIBRATED SEVERELY AND JERKED BEFORE SUDDENLY ACCELERATING INDEPENDENTLY. THE CONTACT MENTIONED THAT THE BRAKES DID NOT RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE HAND BRAKE FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE INSTRUMENT PANEL WARNING LIGHTS FLICKERED. THE CONTACT MENTIONED THAT THE VEHICLE WAS NOT DIAG... Read more
Incident date: Mar 25, 2014
VEHICLE WAS STATIONARY USED KEY TO UNLOCK DOORS. ONCE VEHICLE WAS STARTED A MESSAGE DISPLAYED ON THE SCREEN TO "SERVICE THEFT SYSTEM" AND GUAGES IN VEHICLE NO LONGER WORKED. I WAS AT A STORE WHEN THIS HAPPENED SO I PRECEED WITH MY TRIP AS I STARTED DRIVING CAR WAS HESITATING TO DRIVE, I THEN PULLED OVER AND TURNED THE CAR OFF... KEY WAS STUCK IN IGNITION AND CAR WOULD NO LONGER START...
CADILLAC
ESCALADE ESV
(2003) — ENGINE
Jan 18, 2016
Incident date: Sep 1, 2014
BROKEN EXHAUST MANIFOLD BOLTS ON ENGINE FOUND AT UNDER 100K MILES. CREATES SERIOUS FIRE HAZARD.
Incident date: Jan 17, 2016
I WAS AT A STOP SIGN WHEN I TRIED TO PRESS DOWN ON THE GAS THE CAR STARTED TUG AND IT WOULD ONLY DO THAT ON THE FIRST GEAR ONE MECHANIC SAID THAT IT HAS TO DO WITH THE FUEL SYSTEM AND I KEPT TESTING THE CAR OUT AND I KEPT PRESSING ON THE GAS TO SEE IF THERE WAS A DIFFERENCE BUT IT KEPT DOING THE SAME THING AS THE FIRST TIME
Incident date: Jan 17, 2016
I WAS AT A STOP SIGN WHEN I TRIED TO PRESS DOWN ON THE GAS THE CAR STARTED TUG AND IT WOULD ONLY DO THAT ON THE FIRST GEAR ONE MECHANIC SAID THAT IT HAS TO DO WITH THE FUEL SYSTEM AND I KEPT TESTING THE CAR OUT AND I KEPT PRESSING ON THE GAS TO SEE IF THERE WAS A DIFFERENCE BUT IT KEPT DOING THE SAME THING AS THE FIRST TIME
Incident date: Jan 17, 2016
I WAS AT A STOP SIGN WHEN I TRIED TO PRESS DOWN ON THE GAS THE CAR STARTED TUG AND IT WOULD ONLY DO THAT ON THE FIRST GEAR ONE MECHANIC SAID THAT IT HAS TO DO WITH THE FUEL SYSTEM AND I KEPT TESTING THE CAR OUT AND I KEPT PRESSING ON THE GAS TO SEE IF THERE WAS A DIFFERENCE BUT IT KEPT DOING THE SAME THING AS THE FIRST TIME
CADILLAC
ESCALADE HYBRID
(2009) — ELECTRICAL SYSTEM
Jan 17, 2016
Incident date: Jan 17, 2016
BEGINNING IN OR AROUND OCTOBER 2014, MY CADILLAC ESCALADE HYBRID WITH 107,000 MILES BEGAN MALFUNCTIONING WHEREBY VARIOUS LIGHTS, ALERTS AND WARNING SIGNALS BEGAN ACTIVATING INTERMITTENTLY INCLUDING THE BRAKE, ENGINE, STABILITRAK, HYBRID SYSTEM, TRACTION CONTROL AND REDUCED ENGINE POWER SIGNALS TO NAME A FEW. MORE LIGHTS THAN I CAN REMEMBER WOULD ACTIVATE AND THE CAR WOULD STALL FROM 65MPH TO 30MPH... Read more
CADILLAC
ESCALADE HYBRID
(2009) — FUEL/PROPULSION SYSTEM
Jan 17, 2016
Incident date: Jan 17, 2016
BEGINNING IN OR AROUND OCTOBER 2014, MY CADILLAC ESCALADE HYBRID WITH 107,000 MILES BEGAN MALFUNCTIONING WHEREBY VARIOUS LIGHTS, ALERTS AND WARNING SIGNALS BEGAN ACTIVATING INTERMITTENTLY INCLUDING THE BRAKE, ENGINE, STABILITRAK, HYBRID SYSTEM, TRACTION CONTROL AND REDUCED ENGINE POWER SIGNALS TO NAME A FEW. MORE LIGHTS THAN I CAN REMEMBER WOULD ACTIVATE AND THE CAR WOULD STALL FROM 65MPH TO 30MPH... Read more
CADILLAC
ESCALADE HYBRID
(2009) — UNKNOWN OR OTHER
Jan 17, 2016
Incident date: Jan 17, 2016
BEGINNING IN OR AROUND OCTOBER 2014, MY CADILLAC ESCALADE HYBRID WITH 107,000 MILES BEGAN MALFUNCTIONING WHEREBY VARIOUS LIGHTS, ALERTS AND WARNING SIGNALS BEGAN ACTIVATING INTERMITTENTLY INCLUDING THE BRAKE, ENGINE, STABILITRAK, HYBRID SYSTEM, TRACTION CONTROL AND REDUCED ENGINE POWER SIGNALS TO NAME A FEW. MORE LIGHTS THAN I CAN REMEMBER WOULD ACTIVATE AND THE CAR WOULD STALL FROM 65MPH TO 30MPH... Read more
Incident date: Jan 2, 2016
IGNITION RECALL: ON 12 MARCH 2015 I TOOK MY 2003 CADILLAC DEVILLE INTO VALLEY CADILLAC ROCHESTER, NY AS PART OF THE GM IGNITION RECALL. PRIOR TO THAT MY VEHICLE WOULD JUST SHUT DOWN FOR NO REASON. AFTER HAVING MY VEHICLE SERVICED, I HIT A POT HOLE ON THE CITY STREET AND MY VEHICLE STOPPED RUNNING. LAST WEEK I WAS TURNING A CORNER AFTER COMING OFF THE FREEWAY OFF RAMP TURNING ON TO A CITY STREET AN... Read more
Incident date: Dec 13, 2015
CAR SHUTDOWN DURING DRIVING. THIS HAS HAPPENED 2 TIMES SINCE I BOUGHT IT USED IN DECEMBER 2015
Incident date: Dec 13, 2015
CAR SHUTDOWN DURING DRIVING. THIS HAS HAPPENED 2 TIMES SINCE I BOUGHT IT USED IN DECEMBER 2015
Incident date: Dec 1, 2015
60,000 MILES, BOTH THE FRONT HEADLAMP UNIT SEALS ARE LEAKING WATER CAUSING THE FRONT LIGHTS TO DIM AND BURN OUT. NUMEROUS COMPLAINTS ON CADILLAC.COM FORUM SITE. THE COST IS 1200 DOLLARS PER UNIT TO REPAIR. THEY ADVISE NOT A WARRANTY ISSUE AND CADI KNEW THE SEALS DISINTEGRATE CAUSING A VERY COSTLY REPAIR AND A DANGEROUS SITUATION!
Incident date: Jan 12, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT A PUDDLE OF OIL WAS FOUND UNDER THE ENGINE AREA. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OIL PAN GASKET WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Incident date: Jan 16, 2013
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE THE VEHICLE WAS PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER PRESENCE SENSOR AND SEAT BELT RETENTIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS); HO... Read more
Incident date: Jan 16, 2013
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE THE VEHICLE WAS PARKED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER PRESENCE SENSOR AND SEAT BELT RETENTIONER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS); HO... Read more
Incident date: Jan 15, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THERE WAS AN OIL LEAK COMING FROM THE ENGINE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO BE REPAIRED AND WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 110,000.
Incident date: Mar 17, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT NOTICED A LARGE AMOUNT OF ENGINE OIL LEAKED ONTO THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO REPLACED THE VALVE COVER. THE FAILURE PERSISTED AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO TWO OTHER INDEPENDENT MECHANICS THAT CONFIRMED THE OIL PAN GASKET WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, TH... Read more
Incident date: Jan 10, 2016
THE SRX 2010 WAS PARKED OUT SIDE DURING A LIGHT RAIN SHOWER. THE DRIVERS SIDE HEADLIGHT ACCUMULATED MOISTURE, AND WHEN THE LIGHTS CAME ON AUTOMATICALLY IT COMPLETELY STOPPED WORKING AND A WARNING SIGN TO CHECK HEADLIGHT APPEARED ON THE DASH.
CADILLAC
ESCALADE ESV
(2007) — ELECTRONIC STABILITY CONTROL (ESC)
Jan 11, 2016
Incident date: Jul 27, 2015
CHECK ENGINE , SERVICE TRACTION CONTROL, STABLILINK AND LOW OIL PRESSURE LIGHTS KEEP COMING ON. DEALER HAS HAD THE TRUCK TRYING TO CORRECT (OR CHASE)THE PROBLEM. THEY STILL ARE COMING ON. DEALER SAYS IT MAYBE THE MOTOR
CADILLAC
ESCALADE ESV
(2007) — ENGINE
Jan 11, 2016
Incident date: Jul 27, 2015
CHECK ENGINE , SERVICE TRACTION CONTROL, STABLILINK AND LOW OIL PRESSURE LIGHTS KEEP COMING ON. DEALER HAS HAD THE TRUCK TRYING TO CORRECT (OR CHASE)THE PROBLEM. THEY STILL ARE COMING ON. DEALER SAYS IT MAYBE THE MOTOR
Incident date: Jan 2, 2016
SIMILAR TO MY 2014 CHEVROLET VOLT, THE STEERING COLUMN STICKS ON HIGHWAYS AT HIGH SPEEDS, IT FEELS LIKE IT CATCHES ON SOMETHING, WHEN TURNING THE WHEEL TO THE RIGHT. BEHAVIOR SEEMS TO HAPPEN WHEN STEERING WHEEL IS STRAIGHT FOR A TIME, THEN WHEN TURNING THE WHEEL, IT CATCHES. THERE WAS A RECALL FOR THAT EXACT BEHAVIOR IN MY VOLT, WHICH WAS CORRECTED WITH RECALL.
Incident date: Jan 15, 2013
SOMETIMES WHEN ACCELERATING IT BOGS DOWN. DANGEROUS WHEN YOU NEED PULL OUT IN TRAFFIC. TOOK IT TO DEALERSHIP AT LEAST 5 TIMES. THEY CHECKED CODES. NEVER COULD GET IT TO REPEAT AT DEALERSHIPS.
Incident date: Jan 6, 2016
BRAKES FEEL SPONGY, SOMETIMES THEY GO ALMOST TO FLOOR BOFORE SLOWING DOWN. HAS BEEN DANGEROUS. REPAIR CENTER CAN'T FIND ANYTHING WRONG.
Incident date: Dec 30, 2015
I THINK THAT SOMETHING IS VERY WRONG WITH MY FRONT STEERING, I CAN'T KEEP IT GOING STRAIGHT ON THE ROAD. IT KEEPS DARTING TO THE LEFT AND TO THE RIGHT.I HAVE HAD IT ALIGNED TWO TIMES IN THE LAST MONTH. I THINK THAT CADILLAC SHOULD DO SOMETHING ABOUT THIS PROBLEM BEFORE SOMEONE GETS HURT OR KILLED.
Incident date: Jan 1, 2014
HEADLIGHT SEAL FAILS CAUSING MOISTURE INSIDE LAMP FIXTURES TO BUILD UP AND EVENTUALLY CAUSE AN ELECTRICAL SHORT IN THE VEHICLE. MOISTURE IN THE LAMP FIXTURES ALSO IMPAIRS VISIBILITY AT NIGHT AND DUSK CONDITIONS.
Incident date: Nov 8, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING 55 MPH, THERE WAS AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE WITHOUT WARNING. AS THE FAILURE PROGRESSED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED WEEKS LATER. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE MISFIRED, BUT A REPAIR COULD NOT BE PERFORMED UNTIL THE ENGINE WAS INSPECTED. THE MANUFACTURER WAS... Read more
Incident date: Mar 8, 2015
MY DASHBOARD IS CRACKING ON BOTH ENDS AND THE STABILITY CONTROL HAS GONE OUT TWICE.
Incident date: Mar 8, 2015
MY DASHBOARD IS CRACKING ON BOTH ENDS AND THE STABILITY CONTROL HAS GONE OUT TWICE.
Incident date: Jan 3, 2016
TL* THE CONTACT OWNS A 2000 CADILLAC ELDORADO. WHILE MAKING A RIGHT TURN AT 5 MPH, THE CONTACT FELT A BURNING SENSATION ON HIS RIGHT FOOT AND NOTICED THAT AN UNKNOWN HOT LIQUID WAS LEAKING ONTO THE ACCELERATOR AND BRAKE PEDALS. THE CONTACT WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD AND, IN THE PROCESS, SUSTAINED SERIOUS INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT WAS ABLE TO DR... Read more
1 injured
Incident date: Nov 4, 2015
ENGINE NOISE AND VIBRATION ON COLD START. VERY LOUD GRINDING NOISE COMING FROM ENGINE. HAD IT LOOKED AT 2 TIMES. DEALER SERVICE MANGER JIMMIE STATES ITS NORMAL. THEY ALL MAKE THAT NOISE. I AM 54 YEARS OLD OWNED MORE THAN 15 CARS IN MY LIFE . THIS IS NOT NORMAL. THEY DO NOT WANT TO FIX IT.
Incident date: Dec 19, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC SRX EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE: 235/55/R20. THE TIRES WERE MANUFACTURED ON APRIL 15, 2013. THE CONTACT STATED THAT THE TIRES HAD TREAD SEPARATION. THE CONTACT ALSO STATED THAT THE TREAD WAS SEPARATING IN CHUNKS. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE TIRES INSPECTED. THE CONTACT WAS INFORMED THAT ALL FOUR TIRES NEEDED TO BE REPLAC... Read more
Incident date: Nov 22, 2015
BUFFETING SOUND AND EAR PRESSURE LIKE THE REAR WINDOWS ARE DOWN, BUT OCCURS ALL THE TIME AT FREEWAY SPEED WITH ALL WINDOWS UP. BOOMING SOUND AT SLOW SPEED. CAN FEEL STRANGE EAR PRESSURE LIKE THE STEREO SUBWOOFER IS PLAYING OVER MOST SMALL ROAD IMPERFECTIONS. THE WHOLE BODY "BOOMS" EXHAUST DROANING SOUND AND EAR PRESSURE. WHEN SUV SWITCHES INTO V4 MODE EXHAUST CREATES A DROANING BACK PRESSURE S... Read more
Incident date: Jan 3, 2016
WHILE DRIVING ON HIGHWAY, CHECK LEFT LOW BEAM HEADLIGHT WARNING. THEN CHECK RIGHT LOW BEAM WARNING CAME ON. NOW BOTH LEFT AND RIGHT LOW & HIGH BEAMS ARE OUT. THERE IS CONDENSATION IN THE DRIVER SIDE LENS. THIS SEEMS TO BE A DEFECT IN THE LENS DESIGN AND THERE SHOULD BE A GM RECALL.
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT STATED THAT WHILE REMOVING AN OBJECT OUT OF THE TRUNK, THE TRUNK CLOSED ON THE CONTACTS BACK INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT SUSTAINED INJURIES TO HER BACK BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILUR... Read more
1 injured
Incident date: Jan 1, 2014
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. THE CONTACT STATED THAT WHILE REMOVING AN OBJECT OUT OF THE TRUNK, THE TRUNK CLOSED ON THE CONTACTS BACK INDEPENDENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT SUSTAINED INJURIES TO HER BACK BUT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILUR... Read more
1 injured
Incident date: Nov 21, 2015
SERVICE TRACTION CONTROL AND REDUCED ENGINE POWER CAME ON THE DISPLAY. VEHICLE RUNS AND IDLES ROUGHLY EVEN WHEN IN PARK. TOOK THE VEHICLE TO A MECHANIC AND WAS TOLD TO CALL CADILLAC DEALER ABOUT A SPECIAL COVERAGE ADJUSTMENT: THROTTLE BODY-REDUCED POWER MODE. GM #14582. LOOKED UP THIS SPECIAL ADJUSTMENT AND IT STATES IT IS ON 2008-2011 CADILLAC CTS MODELS. CALLED LOCAL DEALERSHIP AND WAS TOLD IT H... Read more
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN AT 5 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE POWER STEERING FLUID WAS LEAKING AND THE POWER STEERING HOSE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IT WAS UNKNOWN IF THE MANUFACTURER WAS NOTIFIED OF THE FAILUR... Read more
Incident date: Dec 29, 2015
SERVICE AIRBAG SENSOR LIGHT CAME AND STAYS ON WHILE DRIVING, VEHICLE STALLS AND STOPS. VEHICLE STILL RUNNING BUT WILL NOT DRIVE OR REVERSE. I WAS ON A MAJOR STREET AT A LIGHT INTERSECTION AND ALMOST REAR ENDED BY OTHER VEHICLES. TOWED TO A CADILLAC DEALER AND THEY CANNOT FIGURE OUT WHAT THE PROBLEM WAS. STILL AT THE DEALERSHIP. THREE WEEKS PRIOR, THE SAME VEHICLE HAD REPLACED REAR DIFFERENTIAL BU... Read more
Incident date: Dec 30, 2015
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, LEFT OR RIGHT, OF THE VEHICLE, THERE IS A LOUD METAL-ON-METAL NOISE. THE VEHICLE HAS BEEN TAKEN TWICE TO MCGUIRE CADILLAC WHERE I WAS TOLD THAT THERE WAS "NO FIX AT THIS TIME." I HAVE CONTACTED CADILLAC HEADQUARTERS NUMEROUS TIMES AND, UNFORTUNATELY, NO ASSISTANCE HAS BEEN GIVEN. ON DECEMBER 30, 2015, WHILE DRIVING 60 MPH ON THE RIGHT LANE OF... Read more
Incident date: Dec 30, 2015
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, LEFT OR RIGHT, OF THE VEHICLE, THERE IS A LOUD METAL-ON-METAL NOISE. THE VEHICLE HAS BEEN TAKEN TWICE TO MCGUIRE CADILLAC WHERE I WAS TOLD THAT THERE WAS "NO FIX AT THIS TIME." I HAVE CONTACTED CADILLAC HEADQUARTERS NUMEROUS TIMES AND, UNFORTUNATELY, NO ASSISTANCE HAS BEEN GIVEN. ON DECEMBER 30, 2015, WHILE DRIVING 60 MPH ON THE RIGHT LANE OF... Read more
Incident date: Dec 30, 2015
WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, LEFT OR RIGHT, OF THE VEHICLE, THERE IS A LOUD METAL-ON-METAL NOISE. THE VEHICLE HAS BEEN TAKEN TWICE TO MCGUIRE CADILLAC WHERE I WAS TOLD THAT THERE WAS "NO FIX AT THIS TIME." I HAVE CONTACTED CADILLAC HEADQUARTERS NUMEROUS TIMES AND, UNFORTUNATELY, NO ASSISTANCE HAS BEEN GIVEN. ON DECEMBER 30, 2015, WHILE DRIVING 60 MPH ON THE RIGHT LANE OF... Read more
Incident date: Nov 19, 2014
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. WHILE DRIVING AT VARIOUS SPEEDS, A STRONG ODOR OF SMOKE WAS PRESENT IN THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT OIL WAS LEAKING FROM THE ENGINE GASKETS AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. TH... Read more