Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Oct 16, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. WHILE ACCELERATING FROM A STOP AT APPROXIMATELY 5 MPH, THE "TRACTION CONTROL ENGAGED " WARNING MESSAGE APPEARED. THE VEHICLE INDEPENDENTLY WENT INTO FOUR WHEEL DRIVE MODE AND WOULD NOT ACCELERATE. IT FELT AS IF THE ANTI-LOCK BRAKE WAS ENGAGED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS DRIVEN TO A MECHANIC AND THE STEERING ANGLE POSITION SENSOR W... Read more
Incident date: May 5, 2015
I WAS HIT HEAD-ON. THE IGNITION TURNED OFF AFTER BEING HIT AND THE SEAT- BELTS DID NOT DEPLOY. I STOPPED AND MY HAND WAS ON THE HORN BUT THE PERSON DID NOT SLOW DOWN OR STOP.I WAS ON A CITY STREET.I WAS HURT AND HAD NECK SURGERY. GM IS TELLING ME THEY WILL LOOK BACK INTO IT AFTER DENIAL THAT WAS IT DUE TO THE RECALL. THEY SOLD THE CAR AS SALVAGE WHEN THE INSURANCE TOTALED IT. THE CAR WAS THEN SOLD... Read more
Crash
1 injured
Incident date: May 5, 2015
I WAS HIT HEAD-ON. THE IGNITION TURNED OFF AFTER BEING HIT AND THE SEAT- BELTS DID NOT DEPLOY. I STOPPED AND MY HAND WAS ON THE HORN BUT THE PERSON DID NOT SLOW DOWN OR STOP.I WAS ON A CITY STREET.I WAS HURT AND HAD NECK SURGERY. GM IS TELLING ME THEY WILL LOOK BACK INTO IT AFTER DENIAL THAT WAS IT DUE TO THE RECALL. THEY SOLD THE CAR AS SALVAGE WHEN THE INSURANCE TOTALED IT. THE CAR WAS THEN SOLD... Read more
Crash
1 injured
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFI... Read more
CADILLAC
ESCALADE EXT
(2007) - STRUCTURE:BODY
Nov 14, 2016
Incident date: Jan 3, 2016
CRACKED DASH- DRIVER'S SIDE, COMPLETELY CRACKED AND SEPARATED, FROM STEERING WHEEL SIDE TO WINDSHIELD. THE DASH CRACKED IN SECOND PLACE A FEW DAYS AGO, ALONG SIDE OF THE MAIN CRACK. VERY FLIMSY MATERIAL AND CREATES A NOISE WHEN DRIVING. THE DASH HAS STARTED TO LIFT AND SEPARATE AT THE LARGER CRACK AND THIS IS CAUSING A GLARE IN THE WINDSHIELD WHEN THE SUN IS OUT WHILE DRIVING(VERY DANGEROUS!). THI... Read more
Incident date: Nov 9, 2016
WARNING LIGHT CAME ON.I BROUGHT THE VEHICLE TO MY MECHANIC AND HE SAID THAT THE TIMING CHAIN WAS THE PROBLEM. THE CAR HAS ONLY 61000 MILES ON IT.
Incident date: Jun 24, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SURGED FORWARD AND STALLED. THE SPEEDOMETER REFLECTED 140 MPH, WHEN THE VEHICLE WAS ONLY TRAVELING 65 MPH. ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE... Read more
Incident date: Jun 10, 2016
MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.
Incident date: Jun 10, 2016
MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.
Incident date: Jun 10, 2016
MULTIPLE ISSUES WITH GARAGE REMOTE CONTROL BUTTONS NOT FUNCTIONING. ISSUE WITH DRIVER SEAT NOT VIBRATING WHEN VEHICLE VENTURES OUT OF LANE WITH "LANE ASSIST" FEATURE ON. VEHICLE SHUT DOWN WHILE DRIVING ON HIGHWAY SENDING MULTIPLE WARNINGS ABOUT ENGINE MALFUNCTION, PARKING BRAKE ON, ETC.
Incident date: Oct 29, 2016
DEFECTIVE UPPER DASHBOARD HAS LARGE BALLOONED AREA IN CENTER WHERE ADHESIVE EITHER FAILED OR WASN'T APPLIED AND LOWER DASHBOARD HAS DEFECTIVE LUMP UNDER MATERIAL. THESE DEFECTS SHOULD NEVER HAVE LEFT THE FACTORY. POOR QUALITY CONTROL. BOTH DASHBOARDS ARE TO BE REPLACED BY DEALER.
Incident date: Oct 10, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE THE VEHICLE WAS STOPPED, THE FRONT AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED AND REGISTERED THAT THE VEHICLE WOULD FLIP OVER AND CAUSE THE AIR BAGS TO DEPLOY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE F... Read more
Incident date: Oct 24, 2016
AFTER 52000 MILES THE CUE TOUCH SCREEN DOES NOT WORK
Incident date: Sep 23, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING VARIOUS SPEEDS WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL SYSTEM CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TOWED TO THE DEALER... Read more
Incident date: Aug 11, 2016
A1 INCOMING EMAIL: LETTER FROM CONSUMER RE THE SAFETY OF 2015 ATS CADILLAC. *SMD THE CONSUMER STATED WHILE DRIVING 70 MPH ON THE FREEWAY, THE FUEL GAUGE COMPLETELY SHUT DOWN. TWO MONTHS LATER, THE FRONT DASH COMPUTER QUE READER SHUT DOWN COMPLETELY. *JB
Incident date: Aug 11, 2016
A1 INCOMING EMAIL: LETTER FROM CONSUMER RE THE SAFETY OF 2015 ATS CADILLAC. *SMD THE CONSUMER STATED WHILE DRIVING 70 MPH ON THE FREEWAY, THE FUEL GAUGE COMPLETELY SHUT DOWN. TWO MONTHS LATER, THE FRONT DASH COMPUTER QUE READER SHUT DOWN COMPLETELY. *JB
Incident date: Nov 6, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING 10 MPH, THE CONTACT NOTICED AN ABNORMAL ODOR AND OBSERVED SMOKE COMING FROM THE DASHBOARD. THE CONTACT WAS ALERTED BY ANOTHER DRIVER THAT THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A POLICE REPORT WAS FILED. THE CONTACT HAD TO GO TO THE HOSPITAL... Read more
Fire
Incident date: Oct 2, 2016
TL* THE CONTACT OWNS A 2000 CADILLAC ESCALADE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL FUEL ODOR IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTION SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 99,000.
Incident date: Oct 31, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. IMMEDIATELY AFTER PULLING THE VEHICLE INSIDE THE GARAGE, A VERY STRONG FUEL ODOR WAS PRESENT. THE FUEL ODOR SEEPED INSIDE THE HOUSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A LINE IN THE FUEL TANK FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. T... Read more
Incident date: Feb 8, 2016
MY 2011 CADILLAC ON FEB 8 @016 WENT PUT IN PARK AND WENT TO GET OUT OF IT JUMP IN REVERSE I FELL GOT TRY PUT IN PARK IN STEAL IT WENT IN TO DRIVE PULL WITH CAR IN CAR WASH AND I GOT PEN BETWEEN THE DOOR AND CAR FRAME. PLUS IN CAR WASH IT CRUSH ME WENT THE ARM OF CAR WASH PEN ME BETWEEN THE ARM ON CAR WASH AND MY DOOR AN FRAME OF THE CAR. I CONTACT GM MOTOR ABOUT THIS AND THEY SAID PAY MEDICAL AND ... Read more
1 injured
Incident date: Feb 8, 2016
MY 2011 CADILLAC ON FEB 8 @016 WENT PUT IN PARK AND WENT TO GET OUT OF IT JUMP IN REVERSE I FELL GOT TRY PUT IN PARK IN STEAL IT WENT IN TO DRIVE PULL WITH CAR IN CAR WASH AND I GOT PEN BETWEEN THE DOOR AND CAR FRAME. PLUS IN CAR WASH IT CRUSH ME WENT THE ARM OF CAR WASH PEN ME BETWEEN THE ARM ON CAR WASH AND MY DOOR AN FRAME OF THE CAR. I CONTACT GM MOTOR ABOUT THIS AND THEY SAID PAY MEDICAL AND ... Read more
1 injured
Incident date: Feb 8, 2016
MY 2011 CADILLAC ON FEB 8 @016 WENT PUT IN PARK AND WENT TO GET OUT OF IT JUMP IN REVERSE I FELL GOT TRY PUT IN PARK IN STEAL IT WENT IN TO DRIVE PULL WITH CAR IN CAR WASH AND I GOT PEN BETWEEN THE DOOR AND CAR FRAME. PLUS IN CAR WASH IT CRUSH ME WENT THE ARM OF CAR WASH PEN ME BETWEEN THE ARM ON CAR WASH AND MY DOOR AN FRAME OF THE CAR. I CONTACT GM MOTOR ABOUT THIS AND THEY SAID PAY MEDICAL AND ... Read more
1 injured
Incident date: Aug 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED FOR MONTHS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE DEALER AND MANUFACTURER WERE CONTACTED SEVERAL TIMES, BUT WERE UNABLE TO DETERMINE WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOO... Read more
Incident date: Oct 29, 2016
THE AIRBAG SENSOR LIGHT JUST CAME ON EVEN THOUGH THE CAR HAS NEVER BEEN IN A WRECK. ALTHOUGH, THIS WAS ISSUED A RECALL IT IS ONLY ON CERTAIN CARS OF THAT YEAR. THE PROBLEM HAS BEEN ACKNOWLEDGED SO NOT SURE WHY ALL CARS IN THIS YEAR RANGE ARE NOT FIXED ON THE RECALL SINCE THIS IS AN ACKNOWLEDGED SAFETY ISSUE. THIS LIGHT COMES ON AS SOON AS THE CAR IS STARTED. IS CADILLAC GOING TO TAKE RESPONSIBI... Read more
Incident date: Oct 29, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 50 MPH, THE VEHICLE INADVERTENTLY DECELERATED TO 20 MPH. THE VEHICLE STABILITY ENGINE AND ENGINE POWER REDUCE WARNING INDICATORS ILLUMINATED. THE ISSUE RECURRED SEVERAL TIMES WHILE THE CONTACT WAS DRIVING THE VEHICLE TO THE DEALER. THE CONTACT STATED THAT THE VEHICLE NEEDED TO BE TURNED ON AND OFF TO CORRECT THE ISSUE. THE VEHICLE WAS TAKEN T... Read more
Incident date: Oct 29, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 50 MPH, THE VEHICLE INADVERTENTLY DECELERATED TO 20 MPH. THE VEHICLE STABILITY ENGINE AND ENGINE POWER REDUCE WARNING INDICATORS ILLUMINATED. THE ISSUE RECURRED SEVERAL TIMES WHILE THE CONTACT WAS DRIVING THE VEHICLE TO THE DEALER. THE CONTACT STATED THAT THE VEHICLE NEEDED TO BE TURNED ON AND OFF TO CORRECT THE ISSUE. THE VEHICLE WAS TAKEN T... Read more
Incident date: Feb 2, 2015
TL* THE CONTACT OWNS A 1996 CADILLAC SEVILLE. THE CONTACT STATED THAT THERE WAS A FUEL LEAK. ALSO, WHEN THE VEHICLE WAS STARTED, THE PASS KEY LOCK WARNING INDICATOR FLASHED. THE KEY WOULD NOT TURN OVER TO START THE VEHICLE ON SEVERAL OCCASIONS. THE VEHICLE WAS UNABLE TO BE DRIVEN EACH TIME THE FAILURE OCCURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 95V224000 (EQUIPMENT) AND 04V110000... Read more
Incident date: Feb 2, 2015
TL* THE CONTACT OWNS A 1996 CADILLAC SEVILLE. THE CONTACT STATED THAT THERE WAS A FUEL LEAK. ALSO, WHEN THE VEHICLE WAS STARTED, THE PASS KEY LOCK WARNING INDICATOR FLASHED. THE KEY WOULD NOT TURN OVER TO START THE VEHICLE ON SEVERAL OCCASIONS. THE VEHICLE WAS UNABLE TO BE DRIVEN EACH TIME THE FAILURE OCCURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 95V224000 (EQUIPMENT) AND 04V110000... Read more
Incident date: Oct 20, 2016
MY DASHBOARD WENT COMPLETELY BLACK AND THE GAUGE NEEDLES MOVED QUICKLY BACK AND FORTH. I WAS TRAVELING ON THE HIGHWAY AT ABOUT 60 MILES/HOUR. DASHBOARD WAS BLACK FOR 30-60 SECONDS. CAR CONTINUED TO FUNCTION.
Incident date: Aug 19, 2016
AIR BAG SENSORS GOING BAD OR CORRODED. SHOULDN'T THEY LAST THE LIFE OF THE VEHICLE?
Incident date: Aug 19, 2016
AIR BAG SENSORS GOING BAD OR CORRODED. SHOULDN'T THEY LAST THE LIFE OF THE VEHICLE?
Incident date: Sep 30, 2016
IN THE PAST 2 1/2 YEARS I HAVE 7 TIRES REPLACED. THE SIDE-WALL OF THE TIRES SPLIT AND I BELIEVE THIS HAS TO DO WITH THE DEFECTIVE WHEELS. THESE ARE 18 INCH WHEELS AND I BELIEVE THEY ARE POORLY DESIGNED RESULTING IN THE TIRE SPLITTING. I HAVE NEVER EXPERIENCED THIS SORT OF REOCCURRING PROBLEM IN ANY OTHER VEHICLE
Incident date: Jun 6, 2016
FUEL PUMP RELAY MELTED REPLACED REAR FUSE BOX AND RELAY TRIED TO START VEHICLE ON 6 JUNE 2016 VEHICLE WOULD NOT START AT ALL. HAD VEHICLE TOWED IN TO DIAGNOSE $81.99 JUST PURCHASED ABOUT 6 MONTHS AGO. PURCHASED A WARRANTY BUT THIS PROBLEM WAS NOT COVERED. I HAVE NEVER HAD THIS EXPERIENCE WITH A VEHICLE. AFTER EXTENSIVE READING I FIND THIS IS A PROBLEM WITH A VARIETY OF CADILLAC VEHICLES. I HA... Read more
Incident date: Jun 6, 2016
FUEL PUMP RELAY MELTED REPLACED REAR FUSE BOX AND RELAY TRIED TO START VEHICLE ON 6 JUNE 2016 VEHICLE WOULD NOT START AT ALL. HAD VEHICLE TOWED IN TO DIAGNOSE $81.99 JUST PURCHASED ABOUT 6 MONTHS AGO. PURCHASED A WARRANTY BUT THIS PROBLEM WAS NOT COVERED. I HAVE NEVER HAD THIS EXPERIENCE WITH A VEHICLE. AFTER EXTENSIVE READING I FIND THIS IS A PROBLEM WITH A VARIETY OF CADILLAC VEHICLES. I HA... Read more
Incident date: Oct 10, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED, WHICH INDICATED THAT A FAILURE WAS OCCURRING WITH THE PASSENGER SIDE AIR BAG SENSOR. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILE... Read more
Incident date: Oct 25, 2016
TORQUE CONVERTER DEVELOPS LEAKS WHICH IS A FULL REBUILD OF TRANSMISSON ISSUE, THIS CAN RESULT IN VEHICLE TO STOP RUNNING IN TRAFFIC CONDITIONS WITHOUT ANY PRIOR KNOWLEDGE OF PROBLEM. IT IS A PROBLEM THAT SHOULD BE RECTIFIED BY CAR MANUFACTURER, AS PEOPLES SAFETY IS AT RISK, LET ALONE HE THOUSANDS OF DOLLARS REQUIRED TO FIX THIS ISSUE FOR SUCH AN EXPENSIVE CAR. I NOW HAVE OWNERSHIP OF A CAR I CANN... Read more
Incident date: Oct 3, 2016
A1 INCOMING EMAIL: FROM CONSUMER RE GM REPLACEMENT OEM WHEELS USA VS INDIA. *SMD 2007 CADILLAC ESCALADE. THE CONSUMER RECENTLY REPLACED THE FACTORY 22 INCH RIMS ON HIS VEHICLE. THE CONSUMER DECIDED TO GO WITH A MUCH LESS EXPENSIVE REPLICA VERSION. HOWEVER, THE REPLACEMENT RIMS APPEARED TO BE OF SIGNIFICANTLY LESS QUALITY THAN THE ORIGINAL RIMS. WHEN THE CONSUMER HIT A POTHOLE, PART OF THE RIM SH... Read more
Incident date: Oct 18, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V525000 (SEATS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,463.
Incident date: Sep 5, 2016
HEATED AND COOLED SEATS STOPPED WORKING WHILE DRIVING AFTER BURNING SMELL AND SMOKE THAT WAS COMING FROM UNDER PASSENGER SEAT. *TR
Incident date: Sep 5, 2016
HEATED AND COOLED SEATS STOPPED WORKING WHILE DRIVING AFTER BURNING SMELL AND SMOKE THAT WAS COMING FROM UNDER PASSENGER SEAT. *TR
Incident date: Jul 13, 2016
I PURCHASED MY VEHICLE IN APRIL OF 2016 AND IT RAN FINE. BUT AS OF LATE I HAVE BEEN EXPERIENCING SOME MAJOR PROBLEMS WITH THE FUNCTIONING OF THE VEHICLE. TO DATE A "SERVICE ALL WHEEL DRIVE" ILLUMINATES ON THE DASH AS WELL AS A "SERVICE STABILITRAK" WHICH CAUSES THE CHECK ENGINE LIGHT TO ILLUMINATE AND THE ENGINE TO REDUCE POWER. I WAS ON A HIGHWAY WHERE THE SPEED LIMIT IS 65 MPH AND THIS OCCURRED ... Read more
Incident date: Jul 13, 2016
I PURCHASED MY VEHICLE IN APRIL OF 2016 AND IT RAN FINE. BUT AS OF LATE I HAVE BEEN EXPERIENCING SOME MAJOR PROBLEMS WITH THE FUNCTIONING OF THE VEHICLE. TO DATE A "SERVICE ALL WHEEL DRIVE" ILLUMINATES ON THE DASH AS WELL AS A "SERVICE STABILITRAK" WHICH CAUSES THE CHECK ENGINE LIGHT TO ILLUMINATE AND THE ENGINE TO REDUCE POWER. I WAS ON A HIGHWAY WHERE THE SPEED LIMIT IS 65 MPH AND THIS OCCURRED ... Read more
Incident date: Jul 13, 2016
I PURCHASED MY VEHICLE IN APRIL OF 2016 AND IT RAN FINE. BUT AS OF LATE I HAVE BEEN EXPERIENCING SOME MAJOR PROBLEMS WITH THE FUNCTIONING OF THE VEHICLE. TO DATE A "SERVICE ALL WHEEL DRIVE" ILLUMINATES ON THE DASH AS WELL AS A "SERVICE STABILITRAK" WHICH CAUSES THE CHECK ENGINE LIGHT TO ILLUMINATE AND THE ENGINE TO REDUCE POWER. I WAS ON A HIGHWAY WHERE THE SPEED LIMIT IS 65 MPH AND THIS OCCURRED ... Read more
Incident date: Oct 7, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SLOWED DOWN AND SIGNIFICANTLY REDUCED POWER WHEN THE DRIVER LIFTED OFF THE ACCELERATOR PEDAL. AFTER DISCOVERING FLUID LEAKING FROM THE REAR OF THE VEHICLE, THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR AXLE PINION SEAL WAS FAULTY AND NEEDED TO BE REPAIRED. THE MANUFACTURER ST... Read more
Incident date: Oct 3, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT NOTICED THAT THE PASSENGER SIDE FLOOR MAT WAS WET. WHENEVER IT RAINED, WATER ENTERED THE VEHICLE FROM THE SUN ROOF. THE DEALER DIAGNOSED THAT THE GENERAL TRIM AND INTERIOR OF THE SUN ROOF NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE... Read more
Incident date: Oct 19, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING MULTIPLE SPEEDS, BOTH OF THE HEADLAMPS SHUT OFF WITHOUT WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER HAD NOT REPAIRED THE VEHICLE, BUT INFORMED THE CONTACT THAT THE FAILURE WAS CAUSED BY MOISTURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 35,000.
CADILLAC
ESCALADE ESV
(2008) - AIR BAGS
Oct 24, 2016
Incident date: Oct 24, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED A RECALL NOTICE OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS... Read more
Incident date: Jul 1, 2016
TAKATA RECALL GM IS NOT PROVIDING REPLACEMENT AIRBAGS
Incident date: May 26, 2016
SERVICE THEFT SYSTEM HAS CAME ON RANDOMLY WHICH WOULD NOT LET THE CAR BE MOVED OUT OF PARK. WHICH ALSO CAUSES THE KEY TO NOT BE REMOVED FROM IGNITION. THE CAR ALSO HAS INTERMITTENT STARTS AND CAN BE JUMPED AT THE STARTER RELAY IN THE FUSE PANEL. THIS ALL HAPPENED WHEN THE CAR WAS STATIONARY. IT MAKES THE GAS GAUGE AND TEMPERATURE GAUGE NOT WORK BUT SPEED AND RPM DO WORK.T HE LIGHTS ON THE SHITTER ... Read more
Incident date: May 26, 2016
SERVICE THEFT SYSTEM HAS CAME ON RANDOMLY WHICH WOULD NOT LET THE CAR BE MOVED OUT OF PARK. WHICH ALSO CAUSES THE KEY TO NOT BE REMOVED FROM IGNITION. THE CAR ALSO HAS INTERMITTENT STARTS AND CAN BE JUMPED AT THE STARTER RELAY IN THE FUSE PANEL. THIS ALL HAPPENED WHEN THE CAR WAS STATIONARY. IT MAKES THE GAS GAUGE AND TEMPERATURE GAUGE NOT WORK BUT SPEED AND RPM DO WORK.T HE LIGHTS ON THE SHITTER ... Read more