Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Nov 3, 2016
CHECK ENGINE LIGHT ON VEHICLE START SHUTTING DOWN WHILE VEHICLE WAS IN MOTION ON A PA INTERSTATE AND ON A CITY STREET THIS HAS HAPPENED ON SERVAL OCCASION , THEN THE PARK TO SHIFT LIGHTS COMES ON AND THE VEHICLE AT THAT TIME IS UNABLE TO SHUT OFF. AT LEASE THREE TIME THIS YEAR 2016 (APR#7TH OCT 26TH AND NOV 3RD EACH TIME THE VEHICLE HAD TO BE TOWED, APPROX SIX TIME SINCE I PURCHASED THE VEHICLE I... Read more
CADILLAC
ESCALADE EXT
(2007) - AIR BAGS
Dec 7, 2016
Incident date: Jul 18, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Dec 1, 2016
AIRBAG LIGHT IS ON AND IT'S COMMENT IN MANY
Incident date: Dec 7, 2016
THIS IS THE 2ND TIME FOR THIS REPAIR... THE BACK HATCH WON'T LIFT, THE SUNROOF WON'T OPEN, THE BACKUP CAMERA IS FOGGY, AND THE DOOR LOCKS WON'T ENGAGE WHEN THE VEHICLE IS PUT IN GEAR. ONCE AGAIN, THE "MOTOR" THAT RUNS ALL OF THESE THINGS HAS GOTTEN WATER IN IT AND HAS BURNT UP. FIRST TIME REPAIR....$2300. THIS TIME, I DON'T HAVE THE FINAL TOTAL YET, BUT I THINK THEY SAW ME COMING. CONSIDERING TH... Read more
Incident date: Nov 9, 2016
CUE SYSTEM FROZE UP, NO RESPONSE FROM TOUCH SCREEN, VSS SYSTEM WARNING LIGHT ON, SEAT HEATERS DO NOT WORK. THUS NO ABILITY TO CONTROL HEATER OR DEFROST SYSTEM AND OWNERS MANUAL INDICATED THAT IF THE VSS LIGHT IS LIT THE VSS SYSTEM IS NOT OPERATIONAL. IT IS NOT POSSIBLE TO OPERATE A VEHICLE IN MICHIGAN IN THE WINTER WITH OUT CONTROL OF THE DEFROSTER AND SINCE THE VSS SYSTEM IS TIED IN TO THE BRAK... Read more
Incident date: Nov 9, 2016
CUE SYSTEM FROZE UP, NO RESPONSE FROM TOUCH SCREEN, VSS SYSTEM WARNING LIGHT ON, SEAT HEATERS DO NOT WORK. THUS NO ABILITY TO CONTROL HEATER OR DEFROST SYSTEM AND OWNERS MANUAL INDICATED THAT IF THE VSS LIGHT IS LIT THE VSS SYSTEM IS NOT OPERATIONAL. IT IS NOT POSSIBLE TO OPERATE A VEHICLE IN MICHIGAN IN THE WINTER WITH OUT CONTROL OF THE DEFROSTER AND SINCE THE VSS SYSTEM IS TIED IN TO THE BRAK... Read more
Incident date: Nov 11, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING 35 MPH WITH THE ACCELERATOR PEDAL DEPRESSED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Incident date: Mar 15, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE WHEELS SEIZED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MONTHS LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,... Read more
Incident date: Mar 15, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE WHEELS SEIZED. THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HUBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED MONTHS LATER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,... Read more
Incident date: Nov 30, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE APPROACHING A STOP SIGN, AN OIL ODOR WAS COMING FROM THE ENGINE. THE CONTACT NOTICED THAT GRAY SMOKE WAS COMING FROM THE HOOD OF VEHICLE. THE VEHICLE WAS TAKEN TO A INDEPENDENT MECHANIC WHERE HE WAS INFORMED THE OIL PAN GASKET WAS LEAKING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE... Read more
Fire
Incident date: Nov 30, 2016
CONDENSATION BOTH HEADLAMPS
Incident date: Feb 4, 2016
FREEHOLD COLLISION REPAIRED MY 2012 CADILLAC SRX AFTER BEING SENT TO THEM FROM GOLD COAST CADILLAC IN OAKHURST. NEW JERSEY ON FEBRUARY 4,2016. THEY FORGED MY NAME ON REPAIR PAPERWORK STATING THAT I ACCEPTED THE CAR BACK AND WAS SATISFIED WITH THE REPAIRS. THIS IS NOT TRUE.
Crash
Incident date: Feb 4, 2016
FREEHOLD COLLISION REPAIRED MY 2012 CADILLAC SRX AFTER BEING SENT TO THEM FROM GOLD COAST CADILLAC IN OAKHURST. NEW JERSEY ON FEBRUARY 4,2016. THEY FORGED MY NAME ON REPAIR PAPERWORK STATING THAT I ACCEPTED THE CAR BACK AND WAS SATISFIED WITH THE REPAIRS. THIS IS NOT TRUE.
Crash
Incident date: Feb 4, 2016
FREEHOLD COLLISION REPAIRED MY 2012 CADILLAC SRX AFTER BEING SENT TO THEM FROM GOLD COAST CADILLAC IN OAKHURST. NEW JERSEY ON FEBRUARY 4,2016. THEY FORGED MY NAME ON REPAIR PAPERWORK STATING THAT I ACCEPTED THE CAR BACK AND WAS SATISFIED WITH THE REPAIRS. THIS IS NOT TRUE.
Crash
Incident date: Nov 23, 2011
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT CRASHED INTO A DEER THAT RAN OUT IN THE ROAD. THE DEER STRUCK THE... Read more
Crash
Incident date: Nov 23, 2011
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT CRASHED INTO A DEER THAT RAN OUT IN THE ROAD. THE DEER STRUCK THE... Read more
Crash
Incident date: Nov 23, 2011
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT CRASHED INTO A DEER THAT RAN OUT IN THE ROAD. THE DEER STRUCK THE... Read more
Crash
Incident date: Feb 4, 2016
MY CAR WAS WRECKED AT THE DEALERSHIP IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE DEALERSHIP IS GOLD COAST CADILLAC. THEY SENT IT TO FREEHOLD COLLISION AND IT WAS NOT REPAIRED CORRECTLY. IT COST $11,622.15 AND THE DOOR ON THE PASSENGER SIDE WAS NOT PUT ON STRAIGHT. THE CAR WAS NOT SAFELY REPAIRED AND MY NAME WAS FORGED ON THE DOCUMENTS BY GOLD COAST CADILLAC.
Crash
Incident date: Feb 4, 2016
MY CAR WAS WRECKED AT THE DEALERSHIP IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE DEALERSHIP IS GOLD COAST CADILLAC. THEY SENT IT TO FREEHOLD COLLISION AND IT WAS NOT REPAIRED CORRECTLY. IT COST $11,622.15 AND THE DOOR ON THE PASSENGER SIDE WAS NOT PUT ON STRAIGHT. THE CAR WAS NOT SAFELY REPAIRED AND MY NAME WAS FORGED ON THE DOCUMENTS BY GOLD COAST CADILLAC.
Crash
Incident date: Apr 12, 2015
DIM LIGHT ALWAYS HAPPEN WHEN EVER DRIVING AT NIGHT AND WE MUST USE BRIGHT HEADLIGHTS TO SEE. *TR
Incident date: Apr 12, 2015
DIM LIGHT ALWAYS HAPPEN WHEN EVER DRIVING AT NIGHT AND WE MUST USE BRIGHT HEADLIGHTS TO SEE. *TR
Incident date: Feb 4, 2016
MY CAR WAS T-BONED WHILE BEING SERVICED AT GOLD COAST CADILLAC IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE CAR WAS WAS SENT TO FREEHOLD COLLISION TO BE REPAIRED AT A COST OF $11,622.15. THE CAR WAS NOT REPAIRED CORRECTLY. THE GAS CAP IS LOOSE AND THE REAR DOOR IS MISALIGNED. THE CAR ISN'T SAFE TO DRIVE. BUT YET THE DEALERSHIP FORGED MY SIGNATURE ON THE DOCUMENTS THE REPAIRS WERE SATISFACTORY T... Read more
Crash
Incident date: Feb 4, 2016
MY CAR WAS T-BONED WHILE BEING SERVICED AT GOLD COAST CADILLAC IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE CAR WAS WAS SENT TO FREEHOLD COLLISION TO BE REPAIRED AT A COST OF $11,622.15. THE CAR WAS NOT REPAIRED CORRECTLY. THE GAS CAP IS LOOSE AND THE REAR DOOR IS MISALIGNED. THE CAR ISN'T SAFE TO DRIVE. BUT YET THE DEALERSHIP FORGED MY SIGNATURE ON THE DOCUMENTS THE REPAIRS WERE SATISFACTORY T... Read more
Crash
Incident date: Feb 4, 2016
MY CAR WAS T-BONED WHILE BEING SERVICED AT GOLD COAST CADILLAC IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. THE CAR WAS WAS SENT TO FREEHOLD COLLISION TO BE REPAIRED AT A COST OF $11,622.15. THE CAR WAS NOT REPAIRED CORRECTLY. THE GAS CAP IS LOOSE AND THE REAR DOOR IS MISALIGNED. THE CAR ISN'T SAFE TO DRIVE. BUT YET THE DEALERSHIP FORGED MY SIGNATURE ON THE DOCUMENTS THE REPAIRS WERE SATISFACTORY T... Read more
Crash
Incident date: Jun 1, 2016
THE HEADLIGHT SEAL IS LEAKING ALLOWING WATER TO ENTER. I'VE REPLACED 1 AND NOW THE OTHER 1 IS LEAKING
Incident date: Nov 27, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE JERKED EXCESSIVELY WHEN APPROACHING A STOP OR WHILE BEING PARKED. THE VEHICLE ALSO JERKED WHEN ACCELERATING. THE VEHICLE WAS TAKEN TO TWO SEPARATE DEALERS, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED OR REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS... Read more
Incident date: Nov 27, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE JERKED EXCESSIVELY WHEN APPROACHING A STOP OR WHILE BEING PARKED. THE VEHICLE ALSO JERKED WHEN ACCELERATING. THE VEHICLE WAS TAKEN TO TWO SEPARATE DEALERS, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED OR REPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS... Read more
Incident date: Oct 10, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING OUT OF A PARKING LOT AND MAKING A RIGHT TURN, THE AIR BAGS DEPLOYED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.
Incident date: Nov 27, 2016
THE MONITORS DO NOT REPORT WHEN THE BATTERY IS GOING DEAD. AS A RESULT I WAS TRAPPED IN MY CAR FOR TWO HOURS BECAUSE OF A DEAD BATTERY. THERE ARE NO SAFETY FEATURES THAT ALLOWED ME TO OPEN THE DOOR. I WAS IN MY DRIVEWAY AND LUCKILY AFTER SCREAMING AT A GUEST OF MY NEIGHBORS, MY NEIGHBOR CAME OVER AND JUMP MY BATTERY AND I WAS ABLE TO OPEN THE DOOR. THE DEAD BATTERY WAS UNABLE TO DETECT THE FOB.
Incident date: Nov 25, 2016
EXTREMELY DIM LOW BEAM HEADLIGHTS. TOOK VEHICLE TO DEALER, THEY CONSULTED WITH GM. GM REPORTED THEY RECOMMENDED CHANGING THE LOW BEAMS, BUT IT MIGHT NOT CORRECT THE PROGRAM. HEADLIGHTS WERE REPLACE, DID NOT IMPROVE SITUATION. ATTEMPTED REPAIR AMOUNTED TO $255.00
Incident date: Jan 9, 2016
I'VE BEEN HAVING THE SAME PROBLEM AS ANOTHER DRIVER WITH THE EXACT SAME SITUATION. IT SEEMS LIKE WE'RE BOTH HAVING THE SAME PROBLEM, AND WE'RE BOTH BEING IGNORED. WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (PATRICK CADILLAC IN SCHAUMBURG, IL) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITI... Read more
Incident date: Jan 9, 2016
I'VE BEEN HAVING THE SAME PROBLEM AS ANOTHER DRIVER WITH THE EXACT SAME SITUATION. IT SEEMS LIKE WE'RE BOTH HAVING THE SAME PROBLEM, AND WE'RE BOTH BEING IGNORED. WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (PATRICK CADILLAC IN SCHAUMBURG, IL) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITI... Read more
Incident date: Jan 9, 2016
I'VE BEEN HAVING THE SAME PROBLEM AS ANOTHER DRIVER WITH THE EXACT SAME SITUATION. IT SEEMS LIKE WE'RE BOTH HAVING THE SAME PROBLEM, AND WE'RE BOTH BEING IGNORED. WHEN ACCELERATING, CAR LUNGES FORWARD AND KICKS BACK WHEN TRANSMISSION IS CHANGING GEARS AT RELATIVELY LOW SPEED. CAR HAS BEEN BROUGHT TO DEALER (PATRICK CADILLAC IN SCHAUMBURG, IL) NUMEROUS TIMES BUT DEALER CLAIMS IT IS A NORMAL CONDITI... Read more
Incident date: Nov 23, 2016
THE LIGHT ON THE DASH TELL ME THE AIRBAG ON THE PASSENGER SIDE IS NOT WORKING TO PROTECT THE PASSENGER SHOULD THERE,BE A HEAD ON COLLISION
Incident date: Nov 21, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC STS. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V542000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 150... Read more
Incident date: Nov 21, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC STS. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V542000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 150... Read more
Incident date: Sep 7, 2016
THE LOW BEAM HEADLIGHTS ARE VERY INADEQUATE FOR NIGHT TIME DRIVING. IT APPEARS THAT THE INTENSITY OF THE LOW BEAMS ARE THE SAME AS WHEN THEY ARE USED FOR DAYTIME DRIVING LIGHTS. THE HIGH BEAMS FUNCTION NORMALLY. I HAVE TRIED TO USE THE LOW BEAMS IN BOTH THE AUTOMATIC AND MANUAL MODE, STILL VERY LOW LIGHT. REPLACED BOTH LOW BEAM BULBS TO NO AVAIL.
Incident date: Nov 18, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE SHOOK SEVERELY. THE DEALER DIAGNOSED THAT THE TIMING CHAIN NEEDED TO BE REPLACED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. UPDATED 02/14/17*LJ THE CONSUMER STATED THE POWER TRAIN... Read more
Incident date: Nov 16, 2016
I WAS IN A MINOR COLLISION. RAN INTO THE BACK OF SOMEONE. MY AIRBAGS DIDN'T DEPLOY AND MY ENGINE IMMEDIATELY CAUGHT ON FIRE AND IN A FEW MINUTES MY WHOLE CARE WAS ON FIRE AND DESTROYED. THERE WAS NO KNOWN REASON HOW OR WHY THE FIRE STARTED.
Crash
Fire
Incident date: Nov 16, 2016
I WAS IN A MINOR COLLISION. RAN INTO THE BACK OF SOMEONE. MY AIRBAGS DIDN'T DEPLOY AND MY ENGINE IMMEDIATELY CAUGHT ON FIRE AND IN A FEW MINUTES MY WHOLE CARE WAS ON FIRE AND DESTROYED. THERE WAS NO KNOWN REASON HOW OR WHY THE FIRE STARTED.
Crash
Fire
Incident date: Nov 16, 2016
I WAS IN A MINOR COLLISION. RAN INTO THE BACK OF SOMEONE. MY AIRBAGS DIDN'T DEPLOY AND MY ENGINE IMMEDIATELY CAUGHT ON FIRE AND IN A FEW MINUTES MY WHOLE CARE WAS ON FIRE AND DESTROYED. THERE WAS NO KNOWN REASON HOW OR WHY THE FIRE STARTED.
Crash
Fire
CADILLAC
ESCALADE ESV
(2008) - AIR BAGS
Nov 18, 2016
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C... Read more
Incident date: Jul 22, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT A... Read more
Incident date: Jul 1, 2016
AFTER OPENING, THE LIFT GATE CLOSES SLOWLY ON ITS OWN ALL OF THE TIME. HAPPENS WHENEVER THE LIFT GATE IS OPEN IN A STATIONARY POSITION. HAS BEEN ONGOING FOR A COUPLE OF MONTHS NOW. HAS CLOSED SEVERAL TIMES ON MYSELF AND MY HUSBAND.
Incident date: Nov 3, 2016
ON 9/16/2016, I PURCHASED A USED CADILLAC SRX 2010 FROM A LOCAL DEALER. I WAS PRESENTED WITH A CARFAX REPORT THAT LISTED REPAIRS. AMONG THE REPAIRS WAS A HEADLIGHT REPLACEMENT EVEN BEFORE THE SALE AS A NEW CAR. IT WASN'T SPECIFIC SO I FIGURED IT WAS DAMAGED IN TRANSIT OR SOMETHING. THE CAR HAD 43356 MILES ON IT WHEN I PURCHASED IT. ON 11/3/16, WHEN DRIVING, I NOTICED THAT I WAS WITHOUT A HEADL... Read more
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD ... Read more
Incident date: Nov 11, 2016
I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE T... Read more
Incident date: Nov 11, 2016
I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE T... Read more
Incident date: Nov 11, 2016
I WAS DRIVING IN TRAFFIC, ABOUT 45MPH, WHEN THE PARKING BRAKE CAME ON, I GOT A CHECK ENGINE LIGHT, SERVICE BRAKE ASSIST, SERVICE STABILITRACK AND ONE OTHER LIGHT ON. I MANAGED TO KEEP IT RUNNING ENOUGH TO NOT GET REAR-ENDED, BUT IT IS NOT SAFE. THE DEALER NOW HAS IT, AND I AM IN A LOANER. THE CAR HAS LESS THAN 2000 MILES ON IT, AND THIS IS THE SECOND CHECK ENGINE LIGHT (THE FIRST DID NOT INVOLVE T... Read more
Incident date: Oct 16, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. WHILE ACCELERATING FROM A STOP AT APPROXIMATELY 5 MPH, THE "TRACTION CONTROL ENGAGED " WARNING MESSAGE APPEARED. THE VEHICLE INDEPENDENTLY WENT INTO FOUR WHEEL DRIVE MODE AND WOULD NOT ACCELERATE. IT FELT AS IF THE ANTI-LOCK BRAKE WAS ENGAGED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS DRIVEN TO A MECHANIC AND THE STEERING ANGLE POSITION SENSOR W... Read more