Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 21,483 complaints for CADILLAC

Incident date: Dec 15, 2025

The following notifications showed up on my dashboard as my breaks failed me! I was going down a hill and hit the breaks and they would not work, I could NOT stop the car! - service break pads - forward collision system unavailable - break system failure - service traction control - service esc - check engine light on This is the SECOND time this has happened in 4 weeks. We just got it back... Read more

Incident date: Oct 9, 2025

ICCU failure while driving my kids to school. Heard pop sound and then dashboard showed electric system failure, car went limp mode and finally died on side of the road

Incident date: Jan 24, 2026

There is a rip in the lower control bushing making steering difficult to control. I see that this is a common issue but no recall yet. My car has only 28k miles.

Incident date: Jan 24, 2026

There is a rip in the lower control bushing making steering difficult to control. I see that this is a common issue but no recall yet. My car has only 28k miles.

Incident date: Jan 20, 2026

265 45R 20 As I was driving down the road, I heard a flapping sound. I couldn't pull over right away, as I was in the left lane, and there was a lot of traffic. I pulled over, but I couldn't put the vehicle into park or turn it off! After a family member showed up. i had them put their foot on the brake, while I investigated the issue. I noticed a long piece of tread that was handing from th... Read more

Incident date: Jan 20, 2026

The vehicle’s OnStar system, emergency calling features, and built-in navigation/maps do not function properly. The maps do not work, emergency calling is unreliable, and OnStar is unable to accurately locate my vehicle. This is a serious safety concern because these systems are intended to provide immediate emergency assistance and precise location information. I am the primary caregiver for m... Read more

Incident date: Dec 13, 2025

As many other dodge ram owners are also experiencing anti lock brake control module internal electronic failure. Abs, traction control, and brake warning lights are all on on the dash so abs and traction control are disabled the 4 wheel drive won't function due to this either. Abs has fault code c2200-49 diagnosed at a local facility with fix finder diagnostic and doesn't seem to be any available ... Read more

Incident date: Jan 19, 2026

The contact owns a 2022 Toyota Prius. While attempting to start the vehicle using the Push to Start feature, the vehicle made a loud screeching sound. The contact drove the vehicle to a dealer, where the failure was diagnosed as a failure with the Data Control Unit (DCU). The vehicle had not been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 55,0... Read more

Incident date: Jan 19, 2026

*the engine is the part that failed due to excessive oil consumption. *it became a safety risk once it started selecting its own driving speed after dropping driving speed to 31mph on [XXX in Raleigh. *the problem was confirmed by the dealer, Volvo of Cary *it has not been inspected by the manufacturer, police, insurance representatives or others *upon a service visit our technician, Ray Rancell ... Read more

Incident date: Jan 6, 2026

While driving at normal road speed, the vehicle suddenly displayed multiple warnings at the same time indicating that AdvanceTrac (electronic stability control), traction control, and ABS were disabled, and the vehicle entered a reduced functionality state. These warnings appeared simultaneously without any hard braking, loss of traction, or driver input at the time. The warnings and system fault... Read more

Incident date: Aug 8, 2025

Vehicle was around empty with 40miles remaining and would not start via keyless remote. Upon starting the vehicle all lights on the dashboard came on, this has happened previously and it fixed itself. When this happens, I have 0 brakes. Forward Collision unavailable, Service Brake Pads monitor, Service Traction Control, Service Steering Column, but most importantly Brake System Failure

Incident date: Aug 8, 2025

Incident date: Oct 18, 2025

While driving my 2017 F150 Lariat 4x4 5.0LV8 with 6speed transmission and 48,700 miles on the odometer at roughly 55mph this morning - the transmission suddenly downshifted to 2nd gear. The downshift was sudden enough to "bark" the rear tires. Thankfully, no one was near me, and I was able to maintain control of the vehicle and reach my destination safely.

Incident date: Oct 18, 2025

My engine light went on and the car was shaking, stumbling. When I took the car to the dealership, and then to another shop, it was reported that the gas analyzer showed presence of combustion gases in the coolant system. The coolant present in cylinder is due to coolant intrusion that is a defect from factory. Ford refused to fix the problem because they would only fix the problem for cars with ... Read more

Incident date: Apr 1, 2025

Vehicle was purchased new with 29 miles on the odometer in December 2025. The brakes on the truck do not begin to engage until the brake pedal is depressed greater than 50% of its travel. The initial feedback of the brake pedal within the first 50% of travel is numb with virtually no resistance. While driving the truck from the purchasing dealer in Warrenton, VA to Chicago, IL, I encountered sever... Read more

Incident date: Apr 1, 2025

Intermittent loss of power steering while driving and at start up. Warning indicators flash "Service Power Steering Drive With Care" and "Service Stabilitrak." Most of the time, when you turn off the truck and turn it back on again, the message will clear and all will be fine again. However, a week or two will go by and it happens again. The last time it happened, it would not clear right away... Read more

Incident date: Dec 25, 2025

When trying to unlatch the car seat from the car anchors, the car seat was jammed and would not unlatch. We tried absolutely everything and contacted Joie. They agreed that is was a malfunction and would send us a new shell for the car seat. We were to remove all the padding and send back the shell ourselves with a prepaid label. They refused to send a new car seat shell until they received and ve... Read more

Incident date: Jan 8, 2026

The contact owned a 2017 Chevrolet Equinox. The contact stated that while driving at approximately 55 MPH, the vehicle collided with a deer. During the crash, the air bags became inoperable and failed to inflate or expose themselves out of the housing, and an “Air Bag Needs Service” warning message was displayed. The contact also noticed a strong fume-like odor following the impact and stated ... Read more

Crash

Incident date: Aug 13, 2025

During a cold spell in my city my brand new Honda Crv Hybrid had difficulty starting and major warning signal appeared on the dash. We took it to the dealer of purchase but they are giving us difficulties replacing the low voltage battery that doesn't work in this climate! When looked up reviews on this car the websites of poor battery performance in cold weather areas are numerous.

Incident date: Jan 9, 2026

“Engine Maintenance Required, See your dealer” light comes on the dashboard with a warning bell. Did a diagnostic test, and the code is the coolant bypass valve malfunction. This seems to be a common issue among 2020-2021 models. This has been inspected by professional mechanics.

Incident date: Jan 13, 2026

The engine began leaking and burning oil, and general engine issues.

Incident date: Jan 13, 2026

Brought vehicle to shop to have tires rotated, axle bolt fell out after miles of noise. Reported to Ford, deemed drivable. Clicking sound from rear end began in November, brought to dealership. Vehicle deemed undrivable via Ford due to ongoing axle issues and noise coming from axle. Vehicle has been at the Ford dealership since November 12, 2025. Ford has provided a rental which is not a work v... Read more

Incident date: Jan 13, 2026

Anytime it is cold out, there is an issues with the doors not closing. Today it us 4 degrees out and I was able to get the doors closed. As I was driving down the road I live on the door popped open. I stopped, opened the door shut the door and locked it. I proceeded to drive a little more and it happened again. I again stopped and opened the door and shut and locked it again. I turned around to ... Read more

Incident date: Dec 3, 2025

Driving down the road with vehicles on opposite side and vehicle shut off with no warnings and had no steering. Had to turn vehicle on and off 3-4 times to get back to home. Had to get vehicle towed to dealership and now has 3 recalls on it and two have no remedy. It has been since October of 2025 since this has been going on with no fix, no solution, no reimbursement for payments still being made... Read more

Incident date: Jan 12, 2026

The vehicle has gone into limp mode multiple times with no check engine indication displayed, causing significant safety issues in that the sudden loss of power occurred while traveling on the interstate highway. Each time, by loosing power and trying to get to the side of the road to safety was terrifying and very unsafe to us and the cars/trucks around us. The issue began on 11/5/24 and contin... Read more

Incident date: Jan 12, 2026

When the brakes are applied during normal driving the pedal travels 2-3 inches before the brakes start to apply. During a panic stop and a strong force on the pedal it will travel almost to the floor. ABS never applies except on loose surfaces, i. e., snow, gravel and sand. I have had the vehicle to the dealer on three different occasion's for this problem. The dealer and the service technicians s... Read more

Incident date: Apr 15, 2025

We were involved in a car accident. We ran into the back of a pickup truck that suddenly stopped on the toll road for another car that was in an accident. Our front end of the car was heavily damaged. Our concern is that our air bags did not deploy. With the amount of damage that our car received why did the air bags not deploy. The state trooper the did the report looked into the car and wondered... Read more

Crash

Incident date: Jan 16, 2026

While driving, the vehicle experienced a sudden loss of propulsion and significantly reduced acceleration. At the same time, the climate control system stopped producing heat. A red warning message appeared instructing me to stop safely. The vehicle would barely accelerate, creating a dangerous situation while driving. This issue has occurred three separate times, including twice in the same day. ... Read more

Incident date: Jan 15, 2026

My vehicle experienced a catastrophic engine failure requiring full engine replacement after a recall remedy (oil change with thicker oil) was performed and the vehicle passed the pico test. Engine symptoms became more pronounced after the oil change. In addition, the vehicle has experienced repeated steering system abnormalities requiring multiple repairs, including replacement of airbag-related ... Read more

Incident date: Dec 30, 2025

My vehicle suddenly began giving a message engine power reduced. This happened on a highway that required with a maximum speed of 65 mph. My vehicle reduced speed to under 40mph which may be beneath the minimum speed limit. I took the vehicle to a chevvy dealer who said my transmission was slipping. I took it to AAMCO spent 6000 on repairs only to have the engine power reduced error continue t... Read more

Incident date: Dec 30, 2025

The brake actuator/ABS hydraulic system on my 2013 Toyota Prius failed. The component is available for inspection upon request, as it was replaced by a Toyota dealership. Prior to failure, the vehicle intermittently displayed ABS, Traction Control, and VSC warning lights while driving, which would sometimes clear on their own but eventually became persistent. This condition reduced or disabled ABS... Read more

Incident date: Dec 30, 2025

Incident date: Nov 27, 2025

1. What component or system failed or malfunctioned, and is it available for inspection upon request? The airbag system, specifically the curtain airbags and related airbag control components, malfunctioned by deploying spontaneously without any collision or impact. The vehicle and deployed airbags are still available and can be inspected upon request. 2. How was your safety or the safety of other... Read more

Incident date: Jul 15, 2025

The engine valvetrain is suspected, specifically an AFM (Active Fuel Management) lifter or related lifter/oil control component. The vehicle and affected components are intact and available for inspection upon request. An unresolved internal engine malfunction presents a risk of sudden power loss, engine damage, or stalling while driving, which could increase the risk of a collision, particularly... Read more

Incident date: Jan 10, 2026

October 2025 we had just left the highway and was on a heavily traveled back road going home from the mountains. My husband felt a jolt and thought we had blown a tire. But he checked the tire monitor and it was fine, then he checked the side view mirror and saw that the camper was off the road and almost hit a speed limit sign! Luckily we were near a less traveled side road and pulled off, sti... Read more

Incident date: Jan 13, 2026

While at a Stop as the engine turns off and awaits decompression of brake to turn on again vehicle moves forward bit, then the engine shuts down while in drive (stalls) had a vehicle hit me in rear but luckily I had my trailer hitch on because it saved me from body damage . I had to place in park and restart this has happened several times before and I’m kinda nervous and makes my wife nervous w... Read more

Crash

Incident date: Jan 16, 2026

This has happened to me at least 6-7 times since owning as Jan 2024. Occasionally when stopped at stopped sign or red light, upon releasing brake and pressing gas pedal the engine will stall or stutter causing the vehicle to either hesitate to go and then launch or hesitate and not do anything. This is an issue as it has happened to me when trying to cross a divided highway and it stalling as I'... Read more

Incident date: Jan 16, 2026

Vehicle: 2022 Ford Mustang Mach-E Mileage at failure: ~36,800 miles Complaint Description: The left rear electronic parking brake (EPB) wiring harness/connector failed, resulting in a parking brake fault and abnormal braking behavior. This component is not a wear-and-tear item and is located in a fixed, protected area of the vehicle. It is not subject to routine maintenance or driver interaction... Read more

Incident date: Dec 15, 2025

The contact owns a 2016 Jeep Cherokee. The contact stated that while driving at various speeds, there was a grinding sound coming from the rear of the vehicle. The vehicle was taken to the local dealer, who diagnosed that the PTU was faulty and needed to be replaced. The PTU was replaced, and the vehicle was repaired. The vehicle later experienced transmission failures and failed to properly accel... Read more

Incident date: Nov 15, 2024

Radiator has had a leak twice in the past three months. This has cause me to have to get it fully replaced at my own cost. This is a design flaw and is at no part my fault.

Incident date: Jan 1, 2026

With 115000 miles on it, I felt a clunk when it went in to gear. I took it to the dealer 3 times to have the mechanic drive it. He said it sounded and felt right. The the transmission blew and I had to have it replaced to the tune of 4800 dollars. 2 weeks after that the engine blew and I had to have that replaces for 17000 dollars. I really like my pickup but this seems a bit excessive. The 5.3 ... Read more

Incident date: Dec 9, 2025

On Christmas Day 2025 my Tailgate flies open on its own and I see my cargo flying out and a piece of it bounced off my taillight passenger side braking the taillight and then when attempting to pull over my lane departing feature try’s to correct its self and I hit the median luckily at slower than I was going but enough to make a decent dent on front bumper

Crash

Incident date: Jan 12, 2026

The engine and electrical/power train system malfunctioned, causing the vehicle to stall, shut off, and shake without warning. The failure results in complete loss of power and inability to move the vehicle. This defect has occurred multiple times and has been inspected by the dealership over five occasions, but the problem has not been fixed.

Incident date: Nov 29, 2025

Unknown.

Incident date: Sep 1, 2025

I was driving on the highway above 60 mph, and I suddenly got a "propulsion power reduced" alert, along with a yellow indicator light. I almost immediately thereafter got a message saying "speed reduced to 50 mph" and then "speed reduced to 30 mph." I got no acceleration when I depressed the accelerator pedal. In fact, it felt like the car had engaged the regenerative braking to actively slow me d... Read more

Incident date: Sep 1, 2025

Backup camera became blurry. Then it froze. Now it backup image froze and remains on screen when vehicle is put in drive. Dealer and Ford says not under recall or the 15 year warranty program even though vehicle is in the year of the warranty. Yes dealer knows. A [XXX] is now driving vehicle under learners permit. Yes ford dealer inspected and said was foggy lens. Had ford check their OASIS syst... Read more

Incident date: Nov 24, 2025

While driving, the 10l1000 transmission in the truck attempted to shift from 6th gear to 7th gear. The transmission locked up causing a violent "buck" from the rear end of the truck. The road was icy and could have caused the truck to lose control due to the lock up of the rear wheels. After getting the truck to a repair shop, valve body was deemed the cause of the failure. A complete transmission... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog