Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: Sep 21, 2015
VERY BAD LIGHTING OF LOW BEAM HEAD LIGHTS..CANNOT SEE LIGHTS ON ROAD
Incident date: Jul 5, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT NOTICED THAT BOTH TAIL LIGHTS WERE SEPARATED FROM THE MOLDING FRAME LINE. THE DEALER DIAGNOSED THAT THE TAIL LIGHTS CLIPS WERE FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED TWICE BY THE PREVIOUS OWNER FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WA... Read more
Incident date: Jul 5, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT NOTICED THAT BOTH TAIL LIGHTS WERE SEPARATED FROM THE MOLDING FRAME LINE. THE DEALER DIAGNOSED THAT THE TAIL LIGHTS CLIPS WERE FRACTURED AND NEEDED REPLACEMENT. THE VEHICLE WAS REPAIRED TWICE BY THE PREVIOUS OWNER FOR THE SAME FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WA... Read more
Incident date: Aug 14, 2015
ON INCLINED OR HILLY TERRAIN THE CAR ROLLS BACK EVEN IF IN DRIVE. AFTER A COMPLETE STOP DUE TO TRAFFIC OR STOP SIGN OR SIGNALS, WHEN FOOT IS TAKEN OFF THE BRAKE PEDAL, THE CAR BEGINS TO BE ROLLBACK INSTANTLY. SUCH SUDDEN SHIFT OF GEAR IS SCARY. REMINDS YOU OF ALL THE ACCIDENTS CAUSED BY AUTOMATIC SHIFT OF GEAR. IT IS A MAJOR SAFETY ISSUE. NEVER HAD EXPERIENCED SUCH ROLL BACK IN THE GM CARS WE PRE... Read more
Incident date: Aug 14, 2015
ON INCLINED OR HILLY TERRAIN THE CAR ROLLS BACK EVEN IF IN DRIVE. AFTER A COMPLETE STOP DUE TO TRAFFIC OR STOP SIGN OR SIGNALS, WHEN FOOT IS TAKEN OFF THE BRAKE PEDAL, THE CAR BEGINS TO BE ROLLBACK INSTANTLY. SUCH SUDDEN SHIFT OF GEAR IS SCARY. REMINDS YOU OF ALL THE ACCIDENTS CAUSED BY AUTOMATIC SHIFT OF GEAR. IT IS A MAJOR SAFETY ISSUE. NEVER HAD EXPERIENCED SUCH ROLL BACK IN THE GM CARS WE PRE... Read more
Incident date: Jan 9, 2015
WANT START AFTER 2OR3 DAYS CAN'T UNDERSTAND IT. GAS PADDLE CHICKS WHEN YOU TURN SWITCH OFF.
Incident date: Jan 9, 2015
WANT START AFTER 2OR3 DAYS CAN'T UNDERSTAND IT. GAS PADDLE CHICKS WHEN YOU TURN SWITCH OFF.
Incident date: Jan 9, 2015
WANT START AFTER 2OR3 DAYS CAN'T UNDERSTAND IT. GAS PADDLE CHICKS WHEN YOU TURN SWITCH OFF.
Incident date: Jun 29, 2016
WITHIN ONE WEEK OF PURCHASE WE NOTICED THAT THE CAR IS PULLING TO THE LEFT CAUSING A NEW DRIVER TO OVER CORRECT AND DRIFT INTO THE RIGHT LANE. THIS IS EXTREMELY DANGEROUS. DEALER IS REPLACING STEERING COLUMN. 27000 MILES
Incident date: Jun 15, 2016
I NOTICED VIBRATIONS WHEN DRIVING HIGHWAY SPEEDS. THE CADILLAC DEALER IDENTIFIED THE PROBLEM AS A SEPARATED TIRE ON LEFT FRONT. TIRE SIZE IS 305-40-22. TIRE HAS BEEN DRIVEN 25,000 MILES. SEE PHOTO.
Incident date: Jun 22, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 20 MPH, THE VEHICLE ACCELERATED AND DECELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V212000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 19,500.
Incident date: Jun 6, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING 40 MPH, THE STEERING WHEEL REQUIRED MORE FORCE TO MANEUVER AND SMOKE APPEARED FROM THE HOOD. THE CONTACT PULLED THE VEHICLE OVER TO THE ROAD SIDE AND OBSERVED THAT THE POWER STEERING HOSE WAS LEAKING SEVERELY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06V105000(STEERING). THE MANUFACTURER WA... Read more
Incident date: Apr 8, 2016
TAKATA RECALL: DRIVER'S SIDE REAR VIEW MIRROR LOST IT'S REFLECTION. THE MIRROR STARTED TURNING A DARK BROWNISH COLOR THEN STARTED LOSING ITS REFLECTION FROM THE TOP OF THE MIRROR TO THE BOTTOM. THERE IS NO VISIBILITY AT ALL IN THE MIRROR.
Incident date: Jun 4, 2016
MEDIUM SIZE BULGE ( ABOUT 2") ON SIDEWALL NEXT TO RIM OF PASSENGER SIDE FRONT TIRE. MICHELIN PRIMACY MXM4 TIRE SIZE 225/40R/18. NOTICED WHEN VEHICLE PARKED AND I WAS WASHING RIMS.
Incident date: Jul 2, 2016
VEHICLE WAS PURCHASED 11 DAYS AGO. TODAY, WITH ABOUT 581 MILES ON THE ODOMETER. WHEN STARTING TO DRIVE, THE VEHICLE WOULD ACCELERATE; HOWEVER, ON THE UPSHIFT FROM 1ST INTO 2ND (NOT SURE, IT COULD BE FROM 2ND TO 3RD, THE TRANSMISSION SHIFTED INTO NEUTRAL INSTEAD OF SHIFTING TO THE NEXT GEAR. PULLED OVER AND STOPPED. THEN TRIED TO ACCELERATE AGAIN FROM STOP. SAME PROBLEM, TRANSMISSION WOULD SHIF... Read more
Incident date: Jun 15, 2016
MY CAR HAS PUSH TO START AND THE KEYS SHOULD DETECT AND START YOUR VEHICLE WHEN YOU GET IN THE CAR. THE IDOL KEPT SAYING NO REMOTE DETECTED . THE ONLY WAY TO START THE CAR WAS TO PUT THE KEYPAD IN THE MIDDLE CONSOLE. I TOOK IT TO CHRISTIANS BROTHERS AUTOMOTIVE WHERE THE DIAGNOSTIC SAID I NEEDED TO REPLACE THE KEYLESS ENTRY MODULE. A WEEK LATER WHILE I WAS DRIVING IT , THE IDOL ON THE SCREEN SAID N... Read more
Incident date: Jun 20, 2016
THIS IS THE SECOND COMPLAINT RE MOTOR MOUNT ( REFERENCE NO. 10732081). 6/23/2015 REPLACED LEFT SIDE MOTOR MOUNT DUE TO CLUNKING ON ACCELERATION. ON 6/28/2016 I TOOK THE CAR TO THE REPAIR FACILITY FOR THE CLUNKING, NOT THINKING IT COULD POSSIBLY BE A MOTOR MOUNT PROBLEM AGAIN. I HAVE SPENT $1006.63 TO REPAIR A PROBLEM I HAVE NEVER HEARD OF. I HAVE SEEN THE TORN MOUNTS.
Incident date: Jun 23, 2015
LEFT FRONT MOTOR MOUNT FAILED 6/2015. I TOOK IT TO REPAIR FACILITY FOR A CLUNKING WHEN SHIFTING. DIAGNOSIS WAS BROKEN MOTOR MOUNT WHEN FLUID WAS LEAKING FROM THE MOUNT. REFER TO COMPLAINT # 10882088 FOR FAILURE IN 6/2016 OF THE RIGHT SIDE MOTOR MOUNT. COST TOTAL $1006.63
Incident date: Jun 3, 2016
REAR HATCH DOES NOT STOP AFTER OPENING. IT GOES UP AND DOWN SEVERAL TIMES THEN SHUTS. SLAMMED DOWN AND HIT MY WIFE ON HER SHOULDER. WE CANNOT USE THE REAR HATCH DUE TO SAFETY CONCERNS. NEVER BEEN IN AN ACCIDENT OTHER THAN A SMALL SCRAPE ON THE SIDE DOOR. THIS NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE. SAFETY ISSUE
1 injured
Incident date: Oct 1, 2015
SERVICE AIRBAG SYSTEM LIGHT REMAINS ON AT STARTUP. PERIODICALLY THE LIGHT WILL NOT REMAIN ON BUT MORE OFTEN THAN NOT IT REMAINS ON. WHEN LIGHT REMAINS ON THE VEHICLE MAY BE STATIONARY OR IN MOTION.
Incident date: Jun 28, 2016
LEAKING WHEN IT RAIN(NOT SUN ROOF) DASHBOARD LIGHT TURNING OFF WHILE CAR IN MOTION.
Incident date: Jun 28, 2016
LEAKING WHEN IT RAIN(NOT SUN ROOF) DASHBOARD LIGHT TURNING OFF WHILE CAR IN MOTION.
Incident date: Jun 6, 2016
INNER/OUTER SEALS IN MOONROOF HAD TO BE REPLACED DUE TO THE TUBING BEING TO SHORT WHEN MADE ON THE FACTORY LINE. THIS IS A PRE-OWN VEHICLE THAT HAD ONLY 60,000 MILES. I WAS DRIVING 70MPD ON 94-E, IT HAD THUNDER STORMED THE ENTIRE WEEKEND, AND WAS RAINING TERRIBLY WHEN THIS ALL TOOK PLACE. THE VEHICLE DECREASED IN SPEED DOWN TO 17-20 AND WOULDN'T GO ANY FASTER. I EXIT THE FREEWAY, PULLED INTO GAS... Read more
Incident date: Apr 6, 2016
SERVICE ENGINE LITE ON, CRANKSHAFT SENSOR, CAMSHAFT SENSOR.
Incident date: Jun 28, 2016
TL* THE CONTACT OWNS A 1995 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, A LARGE AMOUND OF SMOKE APPEARED FROM THE FRONT DRIVER SIDE. THE CONTACT PULLED THE VEHICLE OVER, OPENED THE HOOD, AND NOTICED FLAMES. THE CONTACT EXTINGUISHED THE FIRE AND THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS DIAGNOSED THAT THERE WAS A FUEL RAIL LEAKAGE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS E... Read more
Fire
Incident date: Jun 28, 2016
TL* THE CONTACT OWNS A 1995 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 55 MPH, A LARGE AMOUND OF SMOKE APPEARED FROM THE FRONT DRIVER SIDE. THE CONTACT PULLED THE VEHICLE OVER, OPENED THE HOOD, AND NOTICED FLAMES. THE CONTACT EXTINGUISHED THE FIRE AND THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS DIAGNOSED THAT THERE WAS A FUEL RAIL LEAKAGE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS E... Read more
Fire
Incident date: Jun 19, 2016
TL* THE CONTACT OWNS A COSCO MINI-HOUSE (NA) SAFETY SEAT, MODEL NUMBER: IC210CKB, MODEL TYPE: DISNEY LIGHT AND COMFY (NA). THE SEAT WAS MANUFACTURED ON APRIL 20, 2015. THE SAFETY SEAT WAS BEING UTILIZED IN A 1999 CADILLAC DEVILLE. THE CONTACT STATED THAT THE HANDLES OF THE CHILD SEAT FRACTURED. IN ADDITION, THE SEAT BELT STRAPS WERE LOOSE AND WEAK. THE CHILD WAS IN THE SAFETY SEAT AT THE TIME OF T... Read more
Incident date: Jun 15, 2016
I WAS T BONED HIT BY A TRUCK ON MY SIDE DRIVER SIDE AIR BAGS DIDN'T GO OFF AND I NOW HAVE A CLOSED HEAD INJURY BECAUSE MY HEAD HIT THE WINDOW. MOVING THROUGH A INTERSECTION 10 /15 MILES M PH
Crash
1 injured
Incident date: Jun 26, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 25 TO 30 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A POST. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT WAS INJURED AND WAS TRANSPORTED TO THE HOSPITAL BY AMBULANCE. THE CONTACT DID NOT KNOW IF A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 31,000.
Crash
1 injured
Incident date: Jun 28, 2016
THE ABS WILL RANDOMLY APPLY IN GOOD DRIVING CONDITIONS FOR NO REASON WHEN THE BRAKES ARE APPLIED CAUSING YOU TO POTENTIALLY LOOSE CONTROL OF THE VEHICLE. HAD THE ABS MODULE REPLACED AND ISSUE HAPPENED AGAIN 3 MONTHS AFTER VERY COSTLY REPAIR. NOTE: VEHICLE HAD A CODE "YAW RATE SENSOR"
Incident date: Jun 28, 2016
THE ABS WILL RANDOMLY APPLY IN GOOD DRIVING CONDITIONS FOR NO REASON WHEN THE BRAKES ARE APPLIED CAUSING YOU TO POTENTIALLY LOOSE CONTROL OF THE VEHICLE. HAD THE ABS MODULE REPLACED AND ISSUE HAPPENED AGAIN 3 MONTHS AFTER VERY COSTLY REPAIR. NOTE: VEHICLE HAD A CODE "YAW RATE SENSOR"
Incident date: Jun 28, 2016
THE ABS WILL RANDOMLY APPLY IN GOOD DRIVING CONDITIONS FOR NO REASON WHEN THE BRAKES ARE APPLIED CAUSING YOU TO POTENTIALLY LOOSE CONTROL OF THE VEHICLE. HAD THE ABS MODULE REPLACED AND ISSUE HAPPENED AGAIN 3 MONTHS AFTER VERY COSTLY REPAIR. NOTE: VEHICLE HAD A CODE "YAW RATE SENSOR"
Incident date: Feb 3, 2015
I PURCHASED A 2009 STS IN AUGUST OF 2014. I AM HAVING A PROBLEM WITH THE WHEEL BEARING HUBS GOING BAD. I HAVE REPLACED BOTH FRONT. THE FRONT LEFT SIDE HAS BEEN CHANGED TWICE IN A 13 MONTH PERIOD. UNFORTUNATELY THE PART ONLY HAS A 1 YEAR WARRANTY. I'VE ALSO HAD THE RIGHT REAR CHANGED IN MAY OF 2015 AND NOW IT'S JUNE 2016 AND HAS GONE BAD. I HAVE NO EXTENDED WARRANTY,I'M JUST CURIOUS WHY THIS PARTIC... Read more
Incident date: Jun 26, 2016
"TAKATA RECALL" I ENTERED THE CAR TO GO TO CHURCH ON SUNDAY, JUNE 26, 2016, SUDDENLY THERE WAS THIS BOUNCING, I STOPPED TO SEE WHAT WAS GOING ON AND THE REAR END OF THE CAR APPEARED VERY LOW TO THE GROUND. I HAD JUST DRIVEN OUT OF MY DRIVEWAY. THE CHURCH IS ABOUT TWO-HUNDRED FEET FROM MU HOUSE. THE DEALERSHIP IS SAYING BECAUSE THERE IS MORE THAN FIFTY-THOUSAND MILES, I AM RESPONSIBLE, HOWEVER,... Read more
Incident date: May 6, 2016
VEHICLE EXHIBITS A CONSTANT VIBRATION AT SPEEDS BETWEEN 35 MPH AND 75 MPH. VIBRATION IS NOT ROAD RELATED, IT IS A CONSTANT, STEADY VIBRATION REGARDLESS OF ROAD CONDITIONS, BEST DESCRIBED AS IF THE VEHICLE WAS DRIVING OVER CORDUROY. THERE IS ALSO A STEADY "BUFFETING" NOISE COMING FROM THE CABIN OF THE VEHICLE AT SPEEDS BETWEEN 55 MPH AND 70MPH. VEHICLE WAS BROUGHT TO INDEPENDENT TIRE SHOP (BY ME)... Read more
Incident date: May 6, 2016
VEHICLE EXHIBITS A CONSTANT VIBRATION AT SPEEDS BETWEEN 35 MPH AND 75 MPH. VIBRATION IS NOT ROAD RELATED, IT IS A CONSTANT, STEADY VIBRATION REGARDLESS OF ROAD CONDITIONS, BEST DESCRIBED AS IF THE VEHICLE WAS DRIVING OVER CORDUROY. THERE IS ALSO A STEADY "BUFFETING" NOISE COMING FROM THE CABIN OF THE VEHICLE AT SPEEDS BETWEEN 55 MPH AND 70MPH. VEHICLE WAS BROUGHT TO INDEPENDENT TIRE SHOP (BY ME)... Read more
Incident date: May 28, 2016
LIFT GATE FAILED TO OPEN. ACCORDING TO WARRANTY COMPANY WATER LEAKED FROM THE SUNROOF FROM THE DRAINS ONTO THE LIFTGATE MOTOR AND SHORTED IT OUT. IT WAS NOT COVERED BY THE WARRANTY BECAUSE IT WAS CONSIDERED WATER DAMAGED.
Incident date: May 28, 2016
LIFT GATE FAILED TO OPEN. ACCORDING TO WARRANTY COMPANY WATER LEAKED FROM THE SUNROOF FROM THE DRAINS ONTO THE LIFTGATE MOTOR AND SHORTED IT OUT. IT WAS NOT COVERED BY THE WARRANTY BECAUSE IT WAS CONSIDERED WATER DAMAGED.
Incident date: Jun 7, 2016
THE 2011 CADILLAC SRX STALLS WHEN TRYING TO PULL OFF FROM BEING A STOP SIGN. IT DOES NOT ACCELERATE APPROPRIATELY. IT STALLS. IT COULD BE A MAJOR ISSUE WHEN DRIVING ON THE INTERSTATE OR PULLING OUT INTO TRAFFIC FROM BEING AT A STANDSTILL. IT IS LIKE THE TRANSMISSION STALLS AND DOES NOT CHANGE GEARS. THIS HAS HAPPENED ON SEVERAL OCCASIONS.
Incident date: Jun 8, 2016
AS I WAS DRIVING ON A HIGHWAY, MY SUNROOF BLEW COMPLETELY OFF OF MY VEHICLE, HIT AND DAMAGED THE FRONT OF ANOTHER VEHICLE (A SUV) AND FROM THE IMPACT OF THAT HIT, IT WAS STRUCK A MOTORCYCLIST.
Incident date: May 7, 2016
TAKATA RECALL: MY SERVICE AIR BAG LIGHT KEEPS COMING AND OFF. ALSO MY TIRE GAGE ,KEEPS FLASHING AFTER MY AIR LEVELS HAS BEEN CHECK. IT WILL NOT GO OFF ON ITS ON.
Incident date: May 7, 2016
TAKATA RECALL: MY SERVICE AIR BAG LIGHT KEEPS COMING AND OFF. ALSO MY TIRE GAGE ,KEEPS FLASHING AFTER MY AIR LEVELS HAS BEEN CHECK. IT WILL NOT GO OFF ON ITS ON.
Incident date: Jun 19, 2016
WHILE RETURNING FROM A TRIP, THE ENGINE SHUT OFF AND ALL THE POWER IN THE CAR WAS GONE, WHILE DRIVING (IN MOTION). WE HAD BEEN DRIVING APPROXIMATELY 1.5HRS. WE WERE GOING ABOUT 65MPH, WHEN THE RADIO AND AC WENT OFF. THERE WAS A MESSAGE THAT SAID SOMETHING ABOUT "BATTERY RESERVE" (?????) I TURNED THE RADIO AND AIR BACK ON. IMMEDIATELY AFTER, "SERVICE BRAKE ASSIST" MESSAGE, THEN ENTIRE DASHBOARD... Read more
Incident date: Jun 19, 2016
WHILE RETURNING FROM A TRIP, THE ENGINE SHUT OFF AND ALL THE POWER IN THE CAR WAS GONE, WHILE DRIVING (IN MOTION). WE HAD BEEN DRIVING APPROXIMATELY 1.5HRS. WE WERE GOING ABOUT 65MPH, WHEN THE RADIO AND AC WENT OFF. THERE WAS A MESSAGE THAT SAID SOMETHING ABOUT "BATTERY RESERVE" (?????) I TURNED THE RADIO AND AIR BACK ON. IMMEDIATELY AFTER, "SERVICE BRAKE ASSIST" MESSAGE, THEN ENTIRE DASHBOARD... Read more
Incident date: Jun 19, 2016
WHILE RETURNING FROM A TRIP, THE ENGINE SHUT OFF AND ALL THE POWER IN THE CAR WAS GONE, WHILE DRIVING (IN MOTION). WE HAD BEEN DRIVING APPROXIMATELY 1.5HRS. WE WERE GOING ABOUT 65MPH, WHEN THE RADIO AND AC WENT OFF. THERE WAS A MESSAGE THAT SAID SOMETHING ABOUT "BATTERY RESERVE" (?????) I TURNED THE RADIO AND AIR BACK ON. IMMEDIATELY AFTER, "SERVICE BRAKE ASSIST" MESSAGE, THEN ENTIRE DASHBOARD... Read more
Incident date: May 21, 2016
THIS CAR WAS SOLD TO ME WITH A DRIVER AWARENESS PACKAGE THAT INCLUDES LOW SPEED FRONT BRAKING AND I AM UNABLE TO GET IT TO WORK, A SALESPERSON DROVE THE CAR AND COULD NOT GET IT TO WORK AND A CADILLAC MECHANIC AT LINUS CADILLAC IN VERO BEACH, FL. DROVE THE CAR AND COULD NOT MAKE IT WORK.. THE CAR HAS BEEN TO TWO DEALERSHIPS FOR THIS ISSUE AND THE LAST DEALER MECHANIC AT LINUS ADVISED ME THAT THE S... Read more
Incident date: Jun 20, 2016
FUEL LEAKING ONTO EXHAUST SYSTEM HAD TO TOW TO DEALER DUE TO FREIGHTING EXPERIENCE OF POSSIBLE FIRE AND INJURY TO MYSELF AND OTHERS. DEALER STATED COST WOULD BE A MIN. 1000 DOLLARS WOULD HAVE TO REMOVE FUEL TANK TO ACCESS PROBLEM AND STATED A TWO DAY WAIT ON PARTS TO REPAIR ..CAR HAS 16000 MI ON IT. WHAT A TRIAMINIC EXPERIENCE.
Incident date: Jun 21, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE THE VEHICLE WAS STATIONARY, THE PASSENGER PRESENCE SENSING MODULE MALFUNCTIONED AND CAUSED THE "SERVICE AIR BAG" LIGHT TO ILLUMINATE. IT WAS DIAGNOSED THAT THE PASSENGER SIDE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 48,000.
Incident date: May 1, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD KNOCKING NOISE COMING FROM THE MIDDLE OR REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LOCK. THE VEHICLE WAS NOT D... Read more
Incident date: May 1, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD KNOCKING NOISE COMING FROM THE MIDDLE OR REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR FAILED TO LOCK. THE VEHICLE WAS NOT D... Read more