Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jan 6, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC STS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD DECELERATE INDEPENDENTLY AND THE STABILITY SYSTEM WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND WAITED A FEW MINUTES BEFORE RESUMING DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1... Read more
Incident date: Jan 6, 2017
VEHICLE DETECTS FAULT AND DISPLAYS MESSAGE TO SERVICE STABILITY CONTROL SYSTEM. SPECIFIC PROBLEM NOT YET DIAGNOSED. WITHIN A FEW MOMENTS, THE DISPLAY STATES THAT ENGINE POWER IS REDUCED. THIS CAUSES A VERY UNSAFE CONDITION AS THE VEHICLE SLOWS TO 10-15 MPH. PRESSING GAS PEDAL CAUSES TRANSMISSION TO DOWNSHIFT TO LOWER GEAR SLOWING VEHICLE FURTHER. CANNOT SAFELY MANEUVER IN TRAFFIC, BRAKES REQU... Read more
Incident date: Jan 6, 2017
VEHICLE DETECTS FAULT AND DISPLAYS MESSAGE TO SERVICE STABILITY CONTROL SYSTEM. SPECIFIC PROBLEM NOT YET DIAGNOSED. WITHIN A FEW MOMENTS, THE DISPLAY STATES THAT ENGINE POWER IS REDUCED. THIS CAUSES A VERY UNSAFE CONDITION AS THE VEHICLE SLOWS TO 10-15 MPH. PRESSING GAS PEDAL CAUSES TRANSMISSION TO DOWNSHIFT TO LOWER GEAR SLOWING VEHICLE FURTHER. CANNOT SAFELY MANEUVER IN TRAFFIC, BRAKES REQU... Read more
Incident date: Jan 6, 2017
VEHICLE DETECTS FAULT AND DISPLAYS MESSAGE TO SERVICE STABILITY CONTROL SYSTEM. SPECIFIC PROBLEM NOT YET DIAGNOSED. WITHIN A FEW MOMENTS, THE DISPLAY STATES THAT ENGINE POWER IS REDUCED. THIS CAUSES A VERY UNSAFE CONDITION AS THE VEHICLE SLOWS TO 10-15 MPH. PRESSING GAS PEDAL CAUSES TRANSMISSION TO DOWNSHIFT TO LOWER GEAR SLOWING VEHICLE FURTHER. CANNOT SAFELY MANEUVER IN TRAFFIC, BRAKES REQU... Read more
Incident date: Dec 21, 2016
DIGITAL AND ANALOG SPEEDOMETERS ARE NOT SYNCHRONIZED, VARIATION OF 3+ MPH. GM STATES VARIATION IS NOT ADJUSTABLE, IS WITHIN SPECIFICATIONS, BUT WILL NOT STATE WHICH READING IS ACCURATE. THIS IS A SAFETY ISSUE, SINCE THE DRIVER CANNOT ACCURATELY TELL IF THE VEHICLE IS TRAVELING A HIGHER SPEED THAN SHOWN ON THE SPEEDOMETER.
Incident date: Dec 29, 2016
FROZEN FRONT BRAKES AFTER WASHING OR DRIVING IN RAIN AND PARKING OVERNIGHT. HAVE TO PUT CAR IN GEAR AND FORCE FRONT BRAKES TO BREAK LOOSE. REAR WHEELS SPIN AND FRONT TIRES SLID APPROX 1 FOOT BEFORE BREAKING LOOSE. LOUD THUD AND CAR LEAPS FORWARD 1FOOT. *TR
Incident date: Jan 7, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT WAS UNABLE TO READ THE SPEEDOMETER AND THE GAUGES DISPLAYED THE INCORRECT SPEED, FUEL, AND RPM INFORMATION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.
Incident date: Dec 31, 2016
WHILE TURNING INTO A PARKING SPACE MY CAR SUDDENLY ACCELERATED CRASHING HEAD ON INTO THE VEHICLE PARKED IN THE DIRECTLY IN FRONT OF MY CAR DRIVING THAT CAR BACK APPROXIMATELY 20 FEET. MY CAR CONTINUED ON FOR APPROXIMATELY ANOTHER 40 FEET AFTER THAT IMPACT BEFORE I BRAKED HARD TO A STOP. *TR
Crash
Incident date: Dec 3, 2016
TL* THE CONTACT OWNS A 1996 CADILLAC DEVILLE. WHILE PLACING FUEL IN THE VEHICLE, THE CONTACT OBSERVED FUEL LEAKING FROM UNDERNEATH THE VEHICLE BY THE FUEL TANK. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 04V110000 (FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MI... Read more
Incident date: Jun 1, 2016
LOW BEAM HEADLIGHTS ARE USELESS. THEY ONLY LIGHT UP ONE CAR LENGTH. I SEE OTHERS HAVE COMPLAINED ALSO. WE HAVE THE "LUXURY" MODEL WITH THE HALOGEN LIGHTS. I SEE THIS AS A SAFETY FACTOR. THERE WAS NO ACCIDENT, I JUST DON'T FEEL COMFORTABLE DRIVING THIS CAR AT NIGHT DUE THE POOR LIGHTING. *TR
Incident date: Oct 11, 2016
WE ARE TRYING TO FIND OUT IF THE INSTALLED PART 19259297: N-MODULE KIT (14865-K) IS DEFECTIVE. WE HAD THIS PART REPLACED TWICE -- ONCE ON 7/25/14 AT 42,943 MILES, AND, AGAIN ON 10/11/16 AT 46,589 MILES. ALTHOUGH THE PART DOES NOT APPEAR TO BE UNDER A CURRENT RECALL FOR OUR VIN NUMBER, PERHAPS SOMEONE NEEDS TO REVIEW IT SINCE WE'VE HAD TO REPLACE IT TWICE WITHIN A LITTLE OVER A TWO-YEAR PERIOD. WE'... Read more
Incident date: Dec 20, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE: 235/6518 (NA). WHILE THE TIRES WERE BEING ROTATED, THE TECHNICIAN SUGGESTED HAVING THEM INSPECTED BY A QUALIFIED MICHELIN TECHNICIAN. THE VEHICLE WAS TAKEN TO A MICHELIN DEALER WHERE IT WAS DIAGNOSED THAT ALL FOUR TIRES SHOWED SIGNS OF ROTTING AND CRACKING IN THE TREADS. THE TIRES WERE NOT REPLACED. THE MANU... Read more
Incident date: Dec 28, 2016
CADILLAC ISSUED A TSB IN APRIL 2012 (TSB #PIT-3749D), WHICH IS ALSO NOTED AS NHTSA ID #10037570 REGARDING RUST AND FRAME CORROSION. MY 2005 CADILLAC SRX IS EXPERIENCING THIS ISSUE, AND I WAS JUST QUOTED $5700 TO REPAIR THE MANUFACTURING DEFECT. WHY ISN'T THE NHTSA REQUIRING A RECALL IF THE STRUCTURAL FRAME OF THE CAR IS ERODING AWAY? I CAN SEND YOU ALL MY CORRESPONDENCE WITH CADILLAC CORPORATE ... Read more
Incident date: Dec 20, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE LOW BEAM HEADLIGHT ASSEMBLY FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE DRIVER'S SIDE HEADLIGHT BECAME INOPERABLE AND FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
Incident date: Dec 12, 2016
THE LOW BEAM (HEADLIGHTS) WENT OUT AND FILLS WITH MOISTURE CAUSES THE HEADLIGHTS TO SHORT OUT AND WAS MADE DEFECTIVE. REPLACED THE BULB AND DID NOT FIX THE PROBLEM THE ENTIRE HEADLIGHT PIECE HAS TO BE REPLACED SAYS CADILLAC AND WILL BE OKAY UNTIL IT FEELS WITH WATER AGAIN AND SHORTS OUT.
Incident date: Dec 24, 2016
LOW BEAM HEADLAMPS ARE DISFUNCTIONAL. THEY ARE SO DIM, YOU CANNOT DRIVE THE VEHICLE AT NIGHT WITHOUT THE AIDE OF THE HIGH BEAM HEADLAMPS.
Incident date: Apr 12, 2015
THE LOW BEAM DRIVING LIGHTS ARE VERY DIM. WE CAN BARELY SEE THE ROAD AND WOULD NOT SEE A PERSON WALKING ON THE SIDE OF THE ROAD OR ANY TYPE OF STREET SIGN OR INFORMATION SIGNAGE. *TR
Incident date: Nov 11, 2016
ON SEVERAL OCCASIONS, THE HATCHBACK LIFTGATE OPENED BY ITSELF. THEN IT WOULD NOT OPEN AT ALL WHICH DOESN'T ALLOW ANY ACCESS TO THE REAR CARGO AREA WHERE FLAT TIRE REPAIR GEAR IS LOCATED. I THEN DETERMINED THAT THE EXPENSIVE ELECTRICAL LIFTGATE MECHANISM BECAME SUBMERGED IN WATER FROM SUNROOF DRAIN TUBES THAT FAIL TO DRAIN RAIN TO THE GROUND. A FURTHER LOOK REVEALED THAT THE FRONT SEAT AND REAR SEA... Read more
Incident date: Nov 11, 2016
ON SEVERAL OCCASIONS, THE HATCHBACK LIFTGATE OPENED BY ITSELF. THEN IT WOULD NOT OPEN AT ALL WHICH DOESN'T ALLOW ANY ACCESS TO THE REAR CARGO AREA WHERE FLAT TIRE REPAIR GEAR IS LOCATED. I THEN DETERMINED THAT THE EXPENSIVE ELECTRICAL LIFTGATE MECHANISM BECAME SUBMERGED IN WATER FROM SUNROOF DRAIN TUBES THAT FAIL TO DRAIN RAIN TO THE GROUND. A FURTHER LOOK REVEALED THAT THE FRONT SEAT AND REAR SEA... Read more
Incident date: Dec 25, 2016
STABILITRAK WARNING COMES ON AND STAYS ON. WHILE ON AND MAKING A SHARP TURN FEELS LIKE THE TIRES ARE TRYING TO GRIP THE ROAD LIKE THERE'S NO TRACTION. THIS HAPPENS ON SUNNY DAYS WITH NO PRECIPITATION. ALSO CAN NOT PICK UP SPEED. THE STABILITRAK WARNINGS BEEN ON NOW FOR 2 WEEKS SINCE THE LAST TIME IT RAINED. I FIND I'M BURNING GAS QUICKER SINCE IT'S ON. ALSO SOMETIMES MY TRANSMISSION WON'T SHIFT I... Read more
Incident date: Dec 25, 2016
STABILITRAK WARNING COMES ON AND STAYS ON. WHILE ON AND MAKING A SHARP TURN FEELS LIKE THE TIRES ARE TRYING TO GRIP THE ROAD LIKE THERE'S NO TRACTION. THIS HAPPENS ON SUNNY DAYS WITH NO PRECIPITATION. ALSO CAN NOT PICK UP SPEED. THE STABILITRAK WARNINGS BEEN ON NOW FOR 2 WEEKS SINCE THE LAST TIME IT RAINED. I FIND I'M BURNING GAS QUICKER SINCE IT'S ON. ALSO SOMETIMES MY TRANSMISSION WON'T SHIFT I... Read more
Incident date: Dec 10, 2016
THE CAR IS UNDER FULL FACTORY WARRANTY. IT HAS BEEN TO THE CADILLAC DEALER 6 TIMES FOR THE SAME ISSUE. THE CADILLAC ATS HAS ADAPTIVE FORWARD LIGHTING AND THE HEADLIGHTS RANDOMLY WILL NOT PROPERLY ALIGN WHICH CAUSES POOR VISIBILITY, OFTEN AT HIGHWAY SPEEDS. THE MISALIGNMENT DOES NOT ALWAYS OCCUR DURING FIRST START UP, AND CAN OCCUR DURING HIGHWAY TRAVEL. THE HEADLIGHT FAILURES CONSIST OF EITHER H... Read more
Incident date: Dec 21, 2014
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSOR MAT WAS DEFECTIVE AND NEEDED TO BE REPLACED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS), BUT THE VIN WAS NO... Read more
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2015 CADILLAC XTS. AFTER THE VEHICLE WAS PURCHASED, THE AIR BAG INDICATOR ILLUMINATED. THE CONTACT RETURNED THE VEHICLE TO THE DEALER ON THREE SEPARATE OCCASIONS; HOWEVER, THE AIR BAG INDICATOR CONTINUED TO ILLUMINATE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 7,393.
Incident date: Sep 8, 2016
I BOUGHT THE SRX USED IN SEPTEMBER AND SINCE THEN I HAVE HAD ONE ISSUE AFTER ANOTHER. IF I ACCELERATE TOO QUICKLY MY TRANSMISSION, (I THINK), HAS A VERY LOUD RATCHETING/POPPING SOUND. MY SERVICE SUSPENSION SYSTEM ERROR MSG COMES ON EVERY TIME I START MY VEHICLE. I HAVE READ THAT THIS COULD BE RELATED TO THE AIR COMPRESSOR NOT WORKING OR FAULTY SENSORS. MY SERVICE STABILITY SYSTEM ERROR MSG ... Read more
Incident date: Sep 8, 2016
I BOUGHT THE SRX USED IN SEPTEMBER AND SINCE THEN I HAVE HAD ONE ISSUE AFTER ANOTHER. IF I ACCELERATE TOO QUICKLY MY TRANSMISSION, (I THINK), HAS A VERY LOUD RATCHETING/POPPING SOUND. MY SERVICE SUSPENSION SYSTEM ERROR MSG COMES ON EVERY TIME I START MY VEHICLE. I HAVE READ THAT THIS COULD BE RELATED TO THE AIR COMPRESSOR NOT WORKING OR FAULTY SENSORS. MY SERVICE STABILITY SYSTEM ERROR MSG ... Read more
Incident date: Sep 8, 2016
I BOUGHT THE SRX USED IN SEPTEMBER AND SINCE THEN I HAVE HAD ONE ISSUE AFTER ANOTHER. IF I ACCELERATE TOO QUICKLY MY TRANSMISSION, (I THINK), HAS A VERY LOUD RATCHETING/POPPING SOUND. MY SERVICE SUSPENSION SYSTEM ERROR MSG COMES ON EVERY TIME I START MY VEHICLE. I HAVE READ THAT THIS COULD BE RELATED TO THE AIR COMPRESSOR NOT WORKING OR FAULTY SENSORS. MY SERVICE STABILITY SYSTEM ERROR MSG ... Read more
Incident date: Sep 8, 2016
I BOUGHT THE SRX USED IN SEPTEMBER AND SINCE THEN I HAVE HAD ONE ISSUE AFTER ANOTHER. IF I ACCELERATE TOO QUICKLY MY TRANSMISSION, (I THINK), HAS A VERY LOUD RATCHETING/POPPING SOUND. MY SERVICE SUSPENSION SYSTEM ERROR MSG COMES ON EVERY TIME I START MY VEHICLE. I HAVE READ THAT THIS COULD BE RELATED TO THE AIR COMPRESSOR NOT WORKING OR FAULTY SENSORS. MY SERVICE STABILITY SYSTEM ERROR MSG ... Read more
Incident date: Sep 8, 2016
I BOUGHT THE SRX USED IN SEPTEMBER AND SINCE THEN I HAVE HAD ONE ISSUE AFTER ANOTHER. IF I ACCELERATE TOO QUICKLY MY TRANSMISSION, (I THINK), HAS A VERY LOUD RATCHETING/POPPING SOUND. MY SERVICE SUSPENSION SYSTEM ERROR MSG COMES ON EVERY TIME I START MY VEHICLE. I HAVE READ THAT THIS COULD BE RELATED TO THE AIR COMPRESSOR NOT WORKING OR FAULTY SENSORS. MY SERVICE STABILITY SYSTEM ERROR MSG ... Read more
Incident date: Nov 25, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC CTS. THE CONTACT STATED THAT THERE WAS A GAP BETWEEN THE TOP OF THE TAILGATE AND THE BODY OF THE VEHICLE. OVER TIME, THE GAP COLLECTED WATER AND CAUSED THE VEHICLE TO RUST AND ALSO DAMAGED THE ELECTRICAL PARTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE GAP WAS A MAJOR MANUFACTURER DEFECT THAT NEEDED TO BE REPAIRED. THE MANUFACTURER... Read more
Incident date: Dec 19, 2016
VEHICLE ENTERS A MODE AT RANDOM THAT ABRUPTLY REDUCES AND INHIBITS OR STOPS THE ABILITY TO ACCELERATE. IN CERTAIN SITUATIONS THIS CAN CAUSE DANGEROUS CONDITIONS THAT CAN LEAD TO ACCIDENTS. AS IN MY CASE, I WAS INMOST STRUCK BY SEVERAL VEHICLES BECAUSE OF THE LOSS OF ACCELERATION AND FORWARD MOMENTUM AS I INITIATED A TURN AT AN INTERSECTION FROM ONE MAJOR ARTERY ONTO ANOTHER DURING RUSH HOUR TRAFF... Read more
Incident date: Dec 19, 2016
VEHICLE ENTERS A MODE AT RANDOM THAT ABRUPTLY REDUCES AND INHIBITS OR STOPS THE ABILITY TO ACCELERATE. IN CERTAIN SITUATIONS THIS CAN CAUSE DANGEROUS CONDITIONS THAT CAN LEAD TO ACCIDENTS. AS IN MY CASE, I WAS INMOST STRUCK BY SEVERAL VEHICLES BECAUSE OF THE LOSS OF ACCELERATION AND FORWARD MOMENTUM AS I INITIATED A TURN AT AN INTERSECTION FROM ONE MAJOR ARTERY ONTO ANOTHER DURING RUSH HOUR TRAFF... Read more
Incident date: Dec 19, 2016
VEHICLE ENTERS A MODE AT RANDOM THAT ABRUPTLY REDUCES AND INHIBITS OR STOPS THE ABILITY TO ACCELERATE. IN CERTAIN SITUATIONS THIS CAN CAUSE DANGEROUS CONDITIONS THAT CAN LEAD TO ACCIDENTS. AS IN MY CASE, I WAS INMOST STRUCK BY SEVERAL VEHICLES BECAUSE OF THE LOSS OF ACCELERATION AND FORWARD MOMENTUM AS I INITIATED A TURN AT AN INTERSECTION FROM ONE MAJOR ARTERY ONTO ANOTHER DURING RUSH HOUR TRAFF... Read more
Incident date: Nov 28, 2016
I HAVE A DAMAGED RIGHT DAYTIME RUN LIGHT ON MY 2014 CADILLAC CTS. I HAVE NOT BEEN ABLE TO GET THE REPLACEMENT PART (PART# 20896556). GM NOW SAYS THERE ARE NON AVAILABLE IN THE SYSTEM AND HAVE PROVIDED NO HELP TO SECURE ONE. THIS PART FITS 2014 THRU 2016 CTS'S. THE VEHICLE IS NOT SAFE TO DRIVE AND CADILLAC DOESN'T SEEM TO THANK IT IS THEIR RESPONSIBILITY OR CARE THAT THEY HAVE CREATED THIS SAFE... Read more
CADILLAC
ESCALADE ESV
(2007) - AIR BAGS
Dec 19, 2016
Incident date: Dec 19, 2016
TAKATA RECALL - GM ISSUED A RECALL FOR OUR VEHICLE IN MAY, 2016 AND TO THIS DATE, DEALERS ARE STILL REPORTING NO PARTS AVAILABLE TO FIX THE DEFECTIVE AIR BAGS. WE CONTACTED CADILLAC CUSTOMER SERVICE ABOUT THIS AND WE'RE TOLD IT MAY BE SEVERAL MORE MONTHS BEFORE PARTS ARE AVAILABLE OR NHTSA CLOSES THE RECALL WITHOUT REPAIRS. THE PROBLEM IS WE'VE BEEN TRYING TO TRADE THE CAR IN ON A NEW VEHICLE,... Read more
Incident date: Aug 19, 2016
HEADLIGHTS, ESPECIALLY THE LEFT, TEND TO HAVE LEAKS WHICH CAUSES CONDENSATION WHICH LEADS TO BULB FAILURE. WARNING READS "CHECK LEFT LOWER BULB" ANYTIME AFTER RAIN..
Incident date: Dec 15, 2016
HEADLIGHT WARNING MESSAGE THAT A HEADLIGHT WAS OUT. SEVERAL NEW BULBS WERE TRIED BUT DID NOT CORRECT THE PROBLEM. ALSO, WATER ACCUMULATION INSIDE THE HEADLIGHT ASSEMBLY. SUSPECT PROBLEM WITH FALSE READING TO MESSAGE CENTER. RESEARCH ONLINE INDICATES THIS SAFETY PROBLEM IS NOT AN ISOLATED ISSUE FOR THIS VEHICLE. NO ATTEMPT TO REMEDY IT BY GENERAL MOTORS. DEALER QUOTED EXTREMELY HIGH PRICES FO... Read more
Incident date: Dec 15, 2016
HEADLIGHT WARNING MESSAGE THAT A HEADLIGHT WAS OUT. SEVERAL NEW BULBS WERE TRIED BUT DID NOT CORRECT THE PROBLEM. ALSO, WATER ACCUMULATION INSIDE THE HEADLIGHT ASSEMBLY. SUSPECT PROBLEM WITH FALSE READING TO MESSAGE CENTER. RESEARCH ONLINE INDICATES THIS SAFETY PROBLEM IS NOT AN ISOLATED ISSUE FOR THIS VEHICLE. NO ATTEMPT TO REMEDY IT BY GENERAL MOTORS. DEALER QUOTED EXTREMELY HIGH PRICES FO... Read more
CADILLAC
ESCALADE HYBRID
(2009) - STEERING
Dec 16, 2016
Incident date: Nov 9, 2016
ELECTRONIC POWER STEERING CONTROL MODULE AND THE STEERING RACK & PINION (PART NUMBER 20870559). LESS THAN ONE MONTH AFTER PURCHASING THIS VEHICLE I WAS TURNING LEFT TO MANEUVER OUT OF A TIGHT SPOT AND THE VEHICLE CHIMED, GAVE AN ALERT, AND MY STEERING BECAME MANUAL. IT SPENT SEVERAL WEEKS IN THE SHOP BECAUSE THE PART WAS UNAVAILABLE LOCALLY AND HAD TO BE SHIPPED IN FROM CANADA. REPAIRED AND HAD LE... Read more
Incident date: Nov 16, 2016
INFORMATION CENTER CADILLAC CUE DOES NOT OPERATE. BROUGHT TO DEALER ON 11/17/2016 AND WAS TOLD 30 DAYS TO SEVERAL MONTHS ON BACK ORDER. TODAY IS 12/16/2016 CALLED DEALER NO ESTIMATED COMPLETION TIME. CALLED CADILLAC SAME ANSWER. THE CADILLAC CUE CONTROLS A/C, HEAT, RADIO AND ALL THE ACCESSORIES. DOES THIS FALL UNDER THE LEMON LAW? I HAVE BREATHING PROBLEMS AND CAN'T SAFELY DRIVE THIS VEHICLE. TEMP... Read more
Incident date: Dec 12, 2016
THE BRAKE LINES ON MY 2008 CADILLAC HAVE RUSTED THROUGH CAUSING THE BRAKES TO FAIL, AND CAUSE OTHER DAMAGE TO THE BOTTOM LINE OF THE CAR.
Incident date: Dec 11, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS DIMMED AND FAILED TO ILLUMINATE. IN ADDITION, THE HEADLIGHT ASSEMBLY RETAINED WATER. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILU... Read more
Incident date: Nov 8, 2016
104,000 MILES - TOTAL BRAKE LINE FAILURE WHEN DRIVING ON STREET AT 35 MPH. MANAGED TO PULL OVER THEN GOT CAR TO GOODYEAR. BRAKE FLUID DRAINED OUT COMPLETELY BECAUSE OF BRAKE LINE TAPPING AGAINST TRANSMISSION CASING OVER TIME. CASING WAS DENTED IN SEVERAL PLACES. WAS 5 MINUTES AWAY FROM GETTING ON FREEWAY AT 70 MPH. COULD HAVE BEEN DEADLY. SEE THIS SAME DESIGN FLAW OF THE LINE PLACEMENT HAS B... Read more
Incident date: Aug 15, 2016
IN THE EARLY HOURS OF AUGUST 15TH 2016 MY CADILLAC ESCALADE 2016, VIN [XXX], CAUGHT FIRE WHILE STAYING PARKED (STATIONARY) ALL NIGHT. AS PER THE PICTURES TAKEN BY THE NEIGHBORS, THE ESCALADE TUNED INTO A HUGE FIRE BALL AND BURNED THE TRUCK DOWN TO ASHES. IT ALSO BURNED DOWN TWO OTHER CARS PARKED BEHIND IT AND THE ADJACENT HOUSE ON FIRE. AS PER THE MONTGOMERY COUNTY (MARYLAND) FIRE DEPARTMENT, A... Read more
Fire
Incident date: Aug 15, 2016
IN THE EARLY HOURS OF AUGUST 15TH 2016 MY CADILLAC ESCALADE 2016, VIN [XXX], CAUGHT FIRE WHILE STAYING PARKED (STATIONARY) ALL NIGHT. AS PER THE PICTURES TAKEN BY THE NEIGHBORS, THE ESCALADE TUNED INTO A HUGE FIRE BALL AND BURNED THE TRUCK DOWN TO ASHES. IT ALSO BURNED DOWN TWO OTHER CARS PARKED BEHIND IT AND THE ADJACENT HOUSE ON FIRE. AS PER THE MONTGOMERY COUNTY (MARYLAND) FIRE DEPARTMENT, A... Read more
Fire
CADILLAC
ESCALADE ESV
(2008) - AIR BAGS
Dec 10, 2016
Incident date: Sep 30, 2016
TAKATA RECALL. MY VEHICLE HAS BEEN RECALLED DUE TO TAKATA AIRBAGS BEGINNING IN MAY 2016. THERE HAS BEEN NO RESOLUTION TO THE AIRBAG ISSUE AND IT IS NOW DECEMBER 10, 2016. MY CAR IS NOT SAFE TO DRIVE WITH THESE DEFECTIVE AIRBAGS. I WAS INVOLVED IN AN ACCIDENT RECENTLY AND THE AIRBAGS DID NOT EVEN DEPLOY.
Crash
Incident date: Dec 5, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEADLIGHTS WERE DEFECTIVE DUE TO MOISTURE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Incident date: Jun 7, 2016
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER'S SEAT MADE A SNAPPING AND CRACKLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT FRAME WAS REPLACED; HOWEVER THE FAILURE RECURRED. IN ADDITION THE CONTACT STATED THAT THE REAR PASSENGER WHEEL MADE A KNOCKING NOISE WHEN THE VEHICLE DROVE OVER A BUMP OR MAKING TURNS. THE VEHICLE WAS TAKEN TO THE D... Read more
Incident date: Jun 7, 2016
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 20 MPH, THE DRIVER'S SEAT MADE A SNAPPING AND CRACKLING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT FRAME WAS REPLACED; HOWEVER THE FAILURE RECURRED. IN ADDITION THE CONTACT STATED THAT THE REAR PASSENGER WHEEL MADE A KNOCKING NOISE WHEN THE VEHICLE DROVE OVER A BUMP OR MAKING TURNS. THE VEHICLE WAS TAKEN TO THE D... Read more
Incident date: Nov 3, 2016
CHECK ENGINE LIGHT ON VEHICLE START SHUTTING DOWN WHILE VEHICLE WAS IN MOTION ON A PA INTERSTATE AND ON A CITY STREET THIS HAS HAPPENED ON SERVAL OCCASION , THEN THE PARK TO SHIFT LIGHTS COMES ON AND THE VEHICLE AT THAT TIME IS UNABLE TO SHUT OFF. AT LEASE THREE TIME THIS YEAR 2016 (APR#7TH OCT 26TH AND NOV 3RD EACH TIME THE VEHICLE HAD TO BE TOWED, APPROX SIX TIME SINCE I PURCHASED THE VEHICLE I... Read more