Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 20,902 complaints for CADILLAC
Incident date: Apr 13, 2016
(1) DRIVER SIDE HEADLAMP FAILURE. DEALERSHIP INDICATES BALLAST FAILURE, AND THE ENTIRE ASSEMBLY HAS TO BE REPLACED. THE COST OF THIS IS A MINIMUM OF $1,200. (2) AS OF APRIL 27, 2016 - CAR WON'T START (10 DAYS): INDICATION IS "NO REMOTE DETECTED" (REMOTE BATTERY WAS REPLACED); VEHICLE'S BATTERY WAS REPLACED DECEMBER 2015.
Incident date: Apr 13, 2016
(1) DRIVER SIDE HEADLAMP FAILURE. DEALERSHIP INDICATES BALLAST FAILURE, AND THE ENTIRE ASSEMBLY HAS TO BE REPLACED. THE COST OF THIS IS A MINIMUM OF $1,200. (2) AS OF APRIL 27, 2016 - CAR WON'T START (10 DAYS): INDICATION IS "NO REMOTE DETECTED" (REMOTE BATTERY WAS REPLACED); VEHICLE'S BATTERY WAS REPLACED DECEMBER 2015.
Incident date: Mar 26, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHILE DRIVING THE VEHICLE AT LOW SPEEDS, THE STEERING COLUMN JAMMED. THE CONTACT STATED THAT THE VEHICLE RESUMKED TO NORMAL AFTER THIRTY SECONDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,000.
Incident date: Apr 1, 2016
2016 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE REAR VIEW CAMERA ISSUES. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD THE CONSUMER STATED AT DUSK, THERE WAS A LACK OF BEING ABLE TO SEE WHEN USING THE BACK UP CAMERA. THE CONSUMER STATED CADILLAC CHOSE A 360 DEGREE FISHEYE LENS WITH REALLY LOW RESOLUTION. HE STATED IT WOULD NEVER BE AS GOOD AS THE STRAIGHT REAR VIEW SYSTEM, BEC... Read more
Incident date: Apr 18, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. ON EACH SIDE OF THE VEHICLE, THERE WERE AIR DISTRIBUTION UNITS. EACH UNIT, OUTLINED IN A SILVER COMPONENT, PRODUCED A GLARE AND REFLECTION THAT AFFECTED VISIBILITY IN THE REARVIEW MIRROR. IN ADDITION, THE GLARE IMPACTED THE CONTACT'S VISION WHILE LOOKING THROUGH THE REARVIEW AND FRONT MIRRORS. THE DEALER AND MANUFACTURER WERE NOTIFIED, BUT DID NOT PROVIDE ... Read more
Incident date: Mar 15, 2016
THE CAR HAS A CONSTANT VIBRATION AT SPEEDS BEGINNING ABOUT 55MPR AND INCREASING UP TO 70MPR. THE DEALER SERVICE MANAGER AND SALE PERSON DROVE THE CAR AND OBSERVED THE SAME FAULT. THIS CAR WAS PURCHASED OFF THE SHOWROOM FLOOR WITH 20 TOTAL MILES. THE CONDITION WAS FIRST OBSERVED ON THE FIRST HIGHWAY DRIVE AT SPEEDS BETWEEN 55 AND 70 MPH. AFTER TWO ATTEMPTS TO BALANCE AND CHANGE TIRES; I WAS TOLD TH... Read more
Incident date: Apr 10, 2016
TL* THE CONTACT OWNS A 2015 CADILLAC SRX. WHILE DRIVING AT A LOW SPEED, THE HATCH INDEPENDENTLY OPENED, STRUCK THE GARAGE DOOR, AND FAILED TO CLOSE AUTOMATICALLY. THE CONTACT HAD TO MANUALLY CLOSE THE HATCH. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,800.
Incident date: Sep 15, 2015
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED AND AN ERROR MESSAGE TO SERVICE THE AIR BAG SYSTEM APPEARED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V644000 (AIR BAGS). THE VEHICLE WAS NOT ABLE TO PASS AN INSPECTION DUE TO THE AIR BAG MALFUNCTION. THE CONTACT WAS UNCERTAIN OF THE REPAIR REQUIRED TO PREVENT THE LIGHT FROM ILLUMINA... Read more
CADILLAC
ESCALADE ESV
(2004) — AIR BAGS
Apr 25, 2016
Incident date: Apr 22, 2016
TL* THE CONTACT OWNED A 2004 CADILLAC ESCALADE ESV. WHILE DRIVING APPROXIMATELY 30 MPH, THE PRECEDING VEHICLE STOPPED ABRUPTLY AND CAUSED THE CONTACT TO SWERVE AND CRASH INTO A POLE. THE AIR BAGS DID NOT DEPLOY AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED AND DEEMED DESTROYED BY THE INSURANCE COMPANY. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILU... Read more
Crash
Incident date: Mar 15, 2015
TAKATA RECALL - OWNED CAR SINCE 2007, NEVER NOTIFIED OF AIRBAG RECALL. SERVICE AIR BAG LIGHT CAME ON AND I TOOK CAR TO MECHANIC ON 3/15/15. ADVISED OF RECALL. CALLED CADILLAC CUST. SERV. RECALL WAS REMOVED 12/15/14 AND TOLD THERE WAS NOTHING THEY COULD DO. HAVE BEEN SEARCHING FOR HELP SINCE. MY CAR IS UNSAFE.
Incident date: Mar 7, 2016
SERVICE AIR BAG MESSAGE. AFTER DOUBLE CHECKING THE WIRING UNDER PASSENGER SEAT THE WARNING LIGHT WAS OFF BUT THEN CAME BACK ON A FEW MINUTES LATER. RINSE AND REPEATED THE SCENARIO MULTIPLE TIMES. OBVIOUSLY THE SAME PROBLEN FOR WHICH OLDER MODELS WERE RECALLED.
Incident date: Apr 20, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD NOISE EMITTED OUTSIDE OF THE VEHICLE. THE FRONT PASSENGER SIDE TIRE AND LOWER CONTROL ARM DETACHED COMPLETELY. IN ADDITION, THE BRAKES, ROTORS, AND OTHER SUSPENSION SUPPORT DETACHED ONTO THE ROAD. THE VEHICLE CRASHED INTO A CONCRETE BARRIER. THE DRIVER SUSTAINED A LOWER BACK INJURY. THE FRONT SEAT OCCUPANT SUFFE... Read more
Crash
2 injured
Incident date: Apr 20, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 60 MPH, A LOUD NOISE EMITTED OUTSIDE OF THE VEHICLE. THE FRONT PASSENGER SIDE TIRE AND LOWER CONTROL ARM DETACHED COMPLETELY. IN ADDITION, THE BRAKES, ROTORS, AND OTHER SUSPENSION SUPPORT DETACHED ONTO THE ROAD. THE VEHICLE CRASHED INTO A CONCRETE BARRIER. THE DRIVER SUSTAINED A LOWER BACK INJURY. THE FRONT SEAT OCCUPANT SUFFE... Read more
Crash
2 injured
Incident date: Apr 20, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. WHILE DRIVING 55 MPH MERGING ONTO THE HIGHWAY, THE CONTACT HEARD AN ABNORMAL SOUND NEAR THE FRONT END OF THE VEHICLE. IT WAS DISCOVERED THAT THE PASSENGER SIDE SUSPENSION SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS ... Read more
CHECK ENGINE LIGHT CONTINUES TO ILLUMINATE EVEN THOUGH I HAVE CHANGED BOTH O2 SENSORS TWICE. DEALER KEEPS TELLING ME I NEED ANOTHER O2 SENSOR. ALDATA SHOWS A SOFTWARE UPGRADE IS NEEDE TO CORRECT THE PROBLEM.
CHECK ENGINE LIGHT CONTINUES TO ILLUMINATE EVEN THOUGH I HAVE CHANGED BOTH O2 SENSORS TWICE. DEALER KEEPS TELLING ME I NEED ANOTHER O2 SENSOR. ALDATA SHOWS A SOFTWARE UPGRADE IS NEEDE TO CORRECT THE PROBLEM.
Incident date: Mar 15, 2016
MY CADILLAC STS LEFT FRONT LIGHT SEAL LEAKS WATER INTO IT AND NOW THE HEADLIGHT WON'T COME ON. THIS WAS NOTICE UPON PURCHASING THE VEHICLE AND WAS TOLD IT WAS A MANUFACTURES PROBLEM. NOW MY HEAD LAMP ONLY WORKS ON BRIGHTS.
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE THE VEHICLE WAS IN PARK, THE FRONT DRIVER SIDE DOOR FAILED TO OPEN ELECTRONICALLY FROM THE INSIDE. THE CONTACT HAD TO MANUALLY PULL A LEVER TO OPEN THE DOOR IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF T... Read more
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE THE VEHICLE WAS IN PARK, THE FRONT DRIVER SIDE DOOR FAILED TO OPEN ELECTRONICALLY FROM THE INSIDE. THE CONTACT HAD TO MANUALLY PULL A LEVER TO OPEN THE DOOR IN ORDER TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CONTACT WAS UNSURE ABOUT WHAT PART NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF T... Read more
Incident date: Apr 15, 2015
I DISCOVERED FLUID LEAKING UNDER THE VEHICLE AND A BANGING, LOUD NOISE WAS PRESENT WHEN SHIFTING TO 1ST GEAR. THE VEHICLE WAS TAKEN TO THE MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR DIFFERENTIAL GASKET WAS RUPTURED. I CALLED THE GMC DEALER IN COSTA MESA, CA AND I WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN), EVEN IF THE VEHICLE EXPERIENCED THE... Read more
Incident date: Mar 4, 2016
I BROUGHT A 2008 CADILLAC BACK IN SEPT. 2014. APRIL OF 2015 I HAD A CRANKSHAFT SENSOR WENT OUT ON ME THREE TIMES ALL THREE TIMES I TOOK IT IN TO ROTH CADILLAC OF ERIE PA AND I ALSO CONTACT CADILLAC HEADQUARTERS AT THE SAME TIME. I PAY ALL THREE TIMES. THEY FIXED THE SENSOR AND REPAIRED THE WIRING HARNESS ALL THREE TIMES. IT SEEMS LIKE EVERY 3-6 MONTHS IT WOULD BREAK DOWN. WE WERE TOLD BY THE MECH... Read more
Incident date: Mar 4, 2016
I BROUGHT A 2008 CADILLAC BACK IN SEPT. 2014. APRIL OF 2015 I HAD A CRANKSHAFT SENSOR WENT OUT ON ME THREE TIMES ALL THREE TIMES I TOOK IT IN TO ROTH CADILLAC OF ERIE PA AND I ALSO CONTACT CADILLAC HEADQUARTERS AT THE SAME TIME. I PAY ALL THREE TIMES. THEY FIXED THE SENSOR AND REPAIRED THE WIRING HARNESS ALL THREE TIMES. IT SEEMS LIKE EVERY 3-6 MONTHS IT WOULD BREAK DOWN. WE WERE TOLD BY THE MECH... Read more
Incident date: Mar 4, 2016
I BROUGHT A 2008 CADILLAC BACK IN SEPT. 2014. APRIL OF 2015 I HAD A CRANKSHAFT SENSOR WENT OUT ON ME THREE TIMES ALL THREE TIMES I TOOK IT IN TO ROTH CADILLAC OF ERIE PA AND I ALSO CONTACT CADILLAC HEADQUARTERS AT THE SAME TIME. I PAY ALL THREE TIMES. THEY FIXED THE SENSOR AND REPAIRED THE WIRING HARNESS ALL THREE TIMES. IT SEEMS LIKE EVERY 3-6 MONTHS IT WOULD BREAK DOWN. WE WERE TOLD BY THE MECH... Read more
Incident date: Apr 8, 2016
ON APRIL 8 2016 MY WIFE WAS ON THE WAY TO THE BANK AT PEACH AND LIBERTY IN ERIE PA. SHE WAS STOPPED AT A RED LIGHT WHEN THE LIGHT TURN GREEN SHE HAD NO TRANSMISSION OR BRAKES. LUCKILY FOR HER THE EMERGENCE BREAK WORKED BECAUSE SHE WAS GOING BACKWARDS. HAD IT TOWED TO ROTH CADILLAC IN ERIE PA. WAS TOLD THAT THE TRANSMISSION AND TRANSFER CASE BROKE (THERE WAS NO WARNING) AND THEY DIDN'T KNOW WHY TH... Read more
Incident date: Apr 8, 2016
ON APRIL 8 2016 MY WIFE WAS ON THE WAY TO THE BANK AT PEACH AND LIBERTY IN ERIE PA. SHE WAS STOPPED AT A RED LIGHT WHEN THE LIGHT TURN GREEN SHE HAD NO TRANSMISSION OR BRAKES. LUCKILY FOR HER THE EMERGENCE BREAK WORKED BECAUSE SHE WAS GOING BACKWARDS. HAD IT TOWED TO ROTH CADILLAC IN ERIE PA. WAS TOLD THAT THE TRANSMISSION AND TRANSFER CASE BROKE (THERE WAS NO WARNING) AND THEY DIDN'T KNOW WHY TH... Read more
Incident date: Mar 15, 2016
THE CAR ACCELERATES AS SOON AS YOU TURN IT ON AND IT JUST KEEPS ACCELERATING SO WE HAVE TO TURN IT OF BECAUSE IT DOES NOT STOP. THE CAR WAS IN MOTION WHEN THIS HAPPENED.
Incident date: Apr 2, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE PROGRESSING WITHIN LESS THAN THIRTY DAYS OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN TO A REPAIR SHOP CONCERNING THE ELECTRONIC STRUTS AND THE CONTACT WAS UNABLE TO GET A DEFINITE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 101,093.
Incident date: Apr 16, 2016
WHEN DRIVING ON THE HIGHWAY OVER NORMAL BUMPS (BRIDGE SEAMS, R.R TRACKS, HIGHWAY CONCRETE EXPANSION JOINTS) THE CAR PERFORMS AN UNCOMMANDED TURN TO THE RIGHT, THE STEERING WHEEL IS QUICKLY TURNED TO THE LEFT BY DRIVER, FOLLOWED BY THE STEERING WHEEL POINTING (UP TO) APPROX. 30-45 DEGREES TO THE LEFT WHILE THE VEHICLE GOES STRAIGHT. SOMETIMES "STABILITRAK OFF" MESSAGE SHOWS ON THE DASH THEN THE ST... Read more
Incident date: Apr 11, 2016
I REPLACED MY FRONT HUBS ON 12/29/2015 AND LESS THEN 4 MONTHS LATER THEY NEEDED REPLACING AGAIN. IS THEIR A MANUFACTURER DEFECT IN THE HUBS AND WHAT WOULD BE THE CAUSE OF THE FAILURE..
Incident date: Mar 31, 2016
STARTED CAR TO PULL OUT OF GARAGE AIRBAG LIGHT CAME ON. TOOK TO DEALER WHO SAID AIRBAGS ARE DISABLED AND NEW MODULE NEEDS CHANGING AT COST OF $900.00.
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE COMING TO A STOP AT 20 MPH, THE VEHICLE SPUTTERED WITHOUT WARNING AND STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY CABLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. A FEW TIMES, THE VEHICLE HAD TO BE TOWED TO THE DEALER AND W... Read more
Incident date: Aug 10, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE COMING TO A STOP AT 20 MPH, THE VEHICLE SPUTTERED WITHOUT WARNING AND STALLED. THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY CABLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. A FEW TIMES, THE VEHICLE HAD TO BE TOWED TO THE DEALER AND W... Read more
Incident date: Dec 15, 2015
LOWER STEERING SHAFT REPLACED BECAUSE OF NOISE. NEW SHAFT INSTALLED BUT NOISE IS STILL THERE.
Incident date: Oct 13, 2015
TL* THE CONTACT OWNS A 2013 CADDILIAC SRX. THE CONTACT STATED THAT THE EXTERIOR HEADLAMPS HAD NOT EMITTED ENOUGH LIGHT WHILE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO VIEW THE ROADS DURING NIGHT TIME DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HEADLIGHTS WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE W... Read more
Incident date: Apr 10, 2016
2007 CADILLAC CTS BEGAN MAKING A LOUD HUMMING NOISE. HAD THE REAR DRIVER SIDE WHEEL BEARING CHANGED BUT THE NOISE CONTINUED. ON WAY HOME FROM WORK THE FOLLOWING DAY ON I75 DRIVING 70MPH WHICH IS THE SPEED LIMIT, THE CAR STARTED MAKING A LOUD CLUNKING SOUND AND WAS NEARLY IMPOSSIBLE TO STEER. NEARLY HAD ACCIDENT WHILE TRYING TO GET TO SHOULDER OF ROAD. WAS INFORMED BY MECHANIC THAT "THE REAR END ... Read more
Incident date: Aug 26, 2015
I WAS THE OWNER OF A 2014 CADILLAC ESCALADE. ON AUGUST 26, 2015, WHILE DRIVING I PLUGGED IN MY CELL PHONE CHARGER INTO THE CIGARETTE LIGHTER. SPARKS AND SMOKE STARTED COMING FROM UNDERNEATH THE DASHBOARD. I PULLED OVER TO A SIDE STREET. NO SOONER THAN I WAS ABLE TO GET OUT, THE ENTIRE CABIN OF THE VEHICLE, THE DOORS,SEATS, CONSOLE BURST INTO FLAMES. THE ENGINE WAS ON FIRE AS WELL. THIS WAS A DEVA... Read more
Fire
Incident date: Aug 26, 2015
I WAS THE OWNER OF A 2014 CADILLAC ESCALADE. ON AUGUST 26, 2015, WHILE DRIVING I PLUGGED IN MY CELL PHONE CHARGER INTO THE CIGARETTE LIGHTER. SPARKS AND SMOKE STARTED COMING FROM UNDERNEATH THE DASHBOARD. I PULLED OVER TO A SIDE STREET. NO SOONER THAN I WAS ABLE TO GET OUT, THE ENTIRE CABIN OF THE VEHICLE, THE DOORS,SEATS, CONSOLE BURST INTO FLAMES. THE ENGINE WAS ON FIRE AS WELL. THIS WAS A DEVA... Read more
Fire
Incident date: Nov 20, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SERVICE STABILITY TRACTION CONTROL WARNING LIGHT FLASHED AND REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED. THE VEHICLE WAS THEN TAKEN TOA DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE CV BOOTS. THE DEALER REPLACED THE CV BOOTS BUT THE FAILURE CONTINUED SHORTLY AFT... Read more
Incident date: May 16, 2008
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE ATTEMPTING TO MAKE A RIGHT TURN ONTO A THREE LANE HIGHWAY FROM A COMPLETED STOP, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE RECURRED ON SEVERAL OCCASIONS INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT STATED THAT THE FAILURE RECURRED AND TH... Read more
Incident date: Apr 11, 2016
ENGINE STARTED MISFIRING WHILE ON HIGHWAY. ENGINE LIGHT CAME ON AND WAS BLINKING. I PULLED OFF THE ROAD AND HAD THE CAR TOWED TO DEALER. THE RESULT IS #6 AND #8 ARE MISFIRING AND ALSO WERE TOLD THAT 2 MANIFOLD BOLTS ON RIGHT SIDE OF ENGINE WERE BROKEN OFF IN ENGINE BODY. IF THEY CANNOT GET THE BOLTS TO BACK OFF THEY WILL HAVE TO PULL THE HEAD TO DRILL THEM OUT ON THE INSIDE.
Incident date: Apr 11, 2016
ENGINE STARTED MISFIRING WHILE ON HIGHWAY. ENGINE LIGHT CAME ON AND WAS BLINKING. I PULLED OFF THE ROAD AND HAD THE CAR TOWED TO DEALER. THE RESULT IS #6 AND #8 ARE MISFIRING AND ALSO WERE TOLD THAT 2 MANIFOLD BOLTS ON RIGHT SIDE OF ENGINE WERE BROKEN OFF IN ENGINE BODY. IF THEY CANNOT GET THE BOLTS TO BACK OFF THEY WILL HAVE TO PULL THE HEAD TO DRILL THEM OUT ON THE INSIDE.
Incident date: Apr 11, 2016
ENGINE STARTED MISFIRING WHILE ON HIGHWAY. ENGINE LIGHT CAME ON AND WAS BLINKING. I PULLED OFF THE ROAD AND HAD THE CAR TOWED TO DEALER. THE RESULT IS #6 AND #8 ARE MISFIRING AND ALSO WERE TOLD THAT 2 MANIFOLD BOLTS ON RIGHT SIDE OF ENGINE WERE BROKEN OFF IN ENGINE BODY. IF THEY CANNOT GET THE BOLTS TO BACK OFF THEY WILL HAVE TO PULL THE HEAD TO DRILL THEM OUT ON THE INSIDE.
Incident date: Mar 28, 2016
PASSENGER SEAT BELT (FEMALE) ASSEMBLY USING A TAKATA INITIATOR (CYLINDER ALONGSIDE THE SEAT) FOR AIRBAG DEPLOYMENT SENSOR FAILURE. DEALER SAYS PARTS IN NO LONGER MADE, NO ONE MAKES AFTERMARKET PARTS FOR THE SRS, THEREFORE NO REPAIR CAN BE MADE AND JEOPARDIZES SAFETY AND OMITS THE PURPOSE OF AN SRS.
Incident date: May 1, 2015
HOOD HYDRAULICS BAR DOESN'T STAY UP ON FRONT.REAR HYDRAULICS HATCH DOOR DOESN'T STAY UP. BRAKE LINE IS ROTTED YET WAS GARAGED FOR MOST OF ITS LIFE.CADDY REPAIR NOTICED THIS. FRONT AND REAR DIFFERENTIALS ARE BAD.THEY ARE LEAKING.BROUGHT IT IN BECAUSE OF THE NOISE TO MECHANIC AND TOO COSTLY TO REPAIR. EXTENDED WARRANTY WAS USELESS. THEY DIDN'T COVER IT ALTHOUGH IT STATES THEY COVER DIFFERENTIALS IF... Read more
Incident date: May 1, 2015
HOOD HYDRAULICS BAR DOESN'T STAY UP ON FRONT.REAR HYDRAULICS HATCH DOOR DOESN'T STAY UP. BRAKE LINE IS ROTTED YET WAS GARAGED FOR MOST OF ITS LIFE.CADDY REPAIR NOTICED THIS. FRONT AND REAR DIFFERENTIALS ARE BAD.THEY ARE LEAKING.BROUGHT IT IN BECAUSE OF THE NOISE TO MECHANIC AND TOO COSTLY TO REPAIR. EXTENDED WARRANTY WAS USELESS. THEY DIDN'T COVER IT ALTHOUGH IT STATES THEY COVER DIFFERENTIALS IF... Read more
Incident date: May 1, 2015
HOOD HYDRAULICS BAR DOESN'T STAY UP ON FRONT.REAR HYDRAULICS HATCH DOOR DOESN'T STAY UP. BRAKE LINE IS ROTTED YET WAS GARAGED FOR MOST OF ITS LIFE.CADDY REPAIR NOTICED THIS. FRONT AND REAR DIFFERENTIALS ARE BAD.THEY ARE LEAKING.BROUGHT IT IN BECAUSE OF THE NOISE TO MECHANIC AND TOO COSTLY TO REPAIR. EXTENDED WARRANTY WAS USELESS. THEY DIDN'T COVER IT ALTHOUGH IT STATES THEY COVER DIFFERENTIALS IF... Read more
Incident date: Jan 5, 2004
WATER PUMP LEAK AFTER 50K MILES. HAD TO BE REPAIRED 3 TIMES. POSSIBLY DUE TO OVERHEATING WHEN RADIATOR CAP WAS LEFT LOOSE.
Incident date: Dec 15, 2007
HEADLIGHTS FLICKER AND GO OUT. IF YOU TURN AUTO OFF AND BACK ON, THE HEADLIGHTS COME BACK ON, BUT DO NOT STAY ON. . RIGHT SIDE MORE OFTEN THEN LEFT, BUT BOTH FLICKER AND TURN OFF. THIS CONDITION WAS THERE WHEN THE CAR WAS ONLY A YEAR OLD BUT WASN'T VERY BAD SO DIDN'T GET IT FIXED UNDER WARRANTEE. NOW THE PROBLEM IS A SAFETY HAZARD, BUT CANNOT GET ANY DEALER TO EVEN LOOK AT THE PROBLEM. THERE WAS A... Read more
Incident date: Jan 1, 2008
TRANSMISSION FAILED AFTER 60K MILES AND NEEDED TO BE REBUILT.
Incident date: Feb 2, 2009
REAR MAIN SEAL LEAK AFTER 70K MILES. WILL REQUIRE OVER $4K DUE TO ENGINE NEEDING TO BE REMOVED.