Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: Aug 1, 2015
I NOTICED THE GEAR SHIFTER LOCKED IN PLACED WHERE ONE CAN NOT MOVE THE UNIT FROM PARK TO DRIVE; I RECEIVE THE SHIFT TO PARK MESSAGE ON THE VIC VISUAL INFORMATION CENTER. I BELIEVED THERE WAS A RECALL ON THE SAME CAR IN THE 2006 CADILLAC STS; THE SHIFT TO PARK ERROR MESSAGE ALSO COMES ON AFTER DRIVING AND UNABLE TO TURN THE UNIT OFF (RED LIGHTS OF COURSE) UNTIL THE BATTERY DIES. NO RECALL
CADILLAC
ESCALADE EXT
(2009) — AIR BAGS
Aug 3, 2016
Incident date: Aug 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C... Read more
Incident date: Jul 13, 2016
IN MOTION, STOPPED ,WAS ON HILL GOING UP A LANE TO HOME. CODE FOR THROTTLE POSITION CONTROL MODULE APPEARED!
Incident date: Aug 1, 2016
REAR RIGHT BRAKE CALIPER BROKE IN HALF , WHILE DRIVING OUT OF A PARKING SPOT I LOST MY BRAKES THE PEDAL WENT TO THE FLOOR AND BLEW A WHOLE IN MY RIM AND I NO LONGER HAVE BRAKE PADS, MY BRAKE FLUID LEAKED OUT ( DISASTER. UNBELIEVABLE AND I HAD NEW REAR BRAKES.
Incident date: Jul 28, 2016
POWER ASSISTED STEERING FLUCTUATES. SOMETIMES IT WORKS. IT MAY START OR STOP WORKING AT ANY TIME, AND IS INCONSISTENT.
Incident date: Jul 15, 2016
I WAS DRIVING HOME ON NY STATE THRUWAY, I GOT OFF MY EXIT AND APPROACHED TOLL BOOTH TO STOP AND PAY TOLL. I STOPPED THE CAR TO PAY AND THE CAR WAS TRYING TO LURCH FORWARD AND STARTED SHUDDERING AND THE RPMS WERE DROPPING LIKE IT WAS GOING TO STALL. I PUSHED THE SELECTOR LEVER INTO NEUTRAL AND THE CAR STOPPED LURCHING FORWARD AND THE RPMS RETURNED TO NORMAL. I PUT CAR BACK INTO DRIVE AFTER PAYIN... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE EQUIPPED WITH MICHELIN PRIMACY MXV4 TIRES, SIZE: 235/60/R16 (NA). WHILE DRIVING 50 MPH, THE TIRES VIBRATED. IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW FRONT AXLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE TIRES WERE REPLACED. THE TIRES WERE REPLACEMENT TIRES. THE CONTACT ALSO NOTICED THAT ALL FOUR TIRES WERE DRY ROTTED. THE VEHICLE FAI... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2003 CADILLAC DEVILLE EQUIPPED WITH MICHELIN PRIMACY MXV4 TIRES, SIZE: 235/60/R16 (NA). WHILE DRIVING 50 MPH, THE TIRES VIBRATED. IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW FRONT AXLE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE TIRES WERE REPLACED. THE TIRES WERE REPLACEMENT TIRES. THE CONTACT ALSO NOTICED THAT ALL FOUR TIRES WERE DRY ROTTED. THE VEHICLE FAI... Read more
Incident date: Jan 5, 2015
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. WHILE DRIVING 5 MPH AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE FAILED TO STOP. IN ADDITION, WHILE THE VEHICLE WAS IN REVERSE, THE FAILURE RECURRED NUMEROUS TIMES. THE DEALER REPLACED THE BRAKES, BUT THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V225000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILU... Read more
Incident date: Jul 16, 2016
VEHICLE STALLED OUT IN VERY HEAVY TRAFFIC IN BOTH MARYLAND, AND INDIANA WHILE I WAS ON VACATION. THIS OCCURRED ON A MAJOR HIGHWAY IN BOTH OCCASIONS THAT WAS PACKED WITH TRAFFIC.THIS INCIDENT COULD HAVE EASILY RESULTED IN A MAJOR ACCIDENT THAT COULD HAVE BEEN HARMFUL TO BOTH ME AND MY FAMILY. THIS INCIDENT HAPPENED ON 2 OCCASIONS ,JULY 16TH 2016 AND JULY 22ND 2016.DEALERSHIP AT FIRST COULD NOT FIND... Read more
Incident date: Jul 16, 2016
VEHICLE STALLED OUT IN VERY HEAVY TRAFFIC IN BOTH MARYLAND, AND INDIANA WHILE I WAS ON VACATION. THIS OCCURRED ON A MAJOR HIGHWAY IN BOTH OCCASIONS THAT WAS PACKED WITH TRAFFIC.THIS INCIDENT COULD HAVE EASILY RESULTED IN A MAJOR ACCIDENT THAT COULD HAVE BEEN HARMFUL TO BOTH ME AND MY FAMILY. THIS INCIDENT HAPPENED ON 2 OCCASIONS ,JULY 16TH 2016 AND JULY 22ND 2016.DEALERSHIP AT FIRST COULD NOT FIND... Read more
Incident date: Jul 27, 2016
THE PASSENGER SEAT NO LONGER RECOGNIZES A PERSON IS SITTING IN THE SEAT. THEREFORE, THE SEAT BELT "ALARM" DOES NOT ACTIVATE WHEN THE SEAT BELT IS UNFASTENED. I DO NOT KNOW IF THE AIR BAG WOULD ACTIVATE IF NEEDED IN A CRASH. FIRST NOTICED 7/27/2016.
Incident date: Jan 1, 2012
LOW BEAM HEADLIGHTS DO NOT ILLUMINATE PROPERLY. VERY DIFFICULT TO SEE AT NIGHT WITHOUT USING HIGH BEAMS.
Incident date: Jul 29, 2016
RADIATOR COOLING FAN DOESN'T TURN OFF . THIS RAN MY BATTERY DOWN. I REMOVED MY COOLING FAN RELAY SWITCH FROM THE ELECTRICAL FUSE BOX AND UNPLUGGED MY COOLANT TEMPERATURE SENSOR WIRE AND REINSTALLED AND NOW SEEMS TO BE WORKING FINE. I CURRENTLY HAVE 39K MILES.
Incident date: May 23, 2016
I WAS TRAVELING APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY, WHILE MAINITANING A CONSTANT SPEED. SUDDENLY ALL POWER TO THE VEHICLE CUT OFF INCLUDING MY POWER STEERING AND BRAKING. IN A PANIC AS I AS COASTING I WAS FORTUNE ENOUGH TO WEAVE MY WAY ACROSS 2 LANES TO THE SIDE OF THE HIGHWAY AND ROLL TO A COMPLETE START. AFTER GATHERING MYSELF I TURNED THE IGNITION FROM THE RUN POSITION TO OFF. I LOOKED ... Read more
Incident date: May 23, 2016
I WAS TRAVELING APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY, WHILE MAINITANING A CONSTANT SPEED. SUDDENLY ALL POWER TO THE VEHICLE CUT OFF INCLUDING MY POWER STEERING AND BRAKING. IN A PANIC AS I AS COASTING I WAS FORTUNE ENOUGH TO WEAVE MY WAY ACROSS 2 LANES TO THE SIDE OF THE HIGHWAY AND ROLL TO A COMPLETE START. AFTER GATHERING MYSELF I TURNED THE IGNITION FROM THE RUN POSITION TO OFF. I LOOKED ... Read more
Incident date: May 23, 2016
I WAS TRAVELING APPROXIMATELY 65 MPH ON A 3 LANE HIGHWAY, WHILE MAINITANING A CONSTANT SPEED. SUDDENLY ALL POWER TO THE VEHICLE CUT OFF INCLUDING MY POWER STEERING AND BRAKING. IN A PANIC AS I AS COASTING I WAS FORTUNE ENOUGH TO WEAVE MY WAY ACROSS 2 LANES TO THE SIDE OF THE HIGHWAY AND ROLL TO A COMPLETE START. AFTER GATHERING MYSELF I TURNED THE IGNITION FROM THE RUN POSITION TO OFF. I LOOKED ... Read more
Incident date: Jul 29, 2016
HAVING JUST RECEIVED A FULL CLEAN BILL OF HEALTH FROM A ASE CERTIFIED MECHANIC AT PLAZA TIRE AUTO SERVICE 1 DAY BEFORE, AND HAVING HAD 1200 DOLLARS OF SAFETY AND MAINTENANCE REPLACEMENTS BY THE AFOREMENTIONED BUSINESS THE SAME DAY, A VERY SERIOUS ENGINEERING DESIGN FLAW HAS BEEN FOUND. WITHOUT HERETOFORE ANY WARNING OR SYMPTOMS WHATSOEVER, THE POWER STEERING PUMP SEIZED (PUMP HAD BEEN CHECKED BY... Read more
Incident date: Jul 29, 2016
HAVING JUST RECEIVED A FULL CLEAN BILL OF HEALTH FROM A ASE CERTIFIED MECHANIC AT PLAZA TIRE AUTO SERVICE 1 DAY BEFORE, AND HAVING HAD 1200 DOLLARS OF SAFETY AND MAINTENANCE REPLACEMENTS BY THE AFOREMENTIONED BUSINESS THE SAME DAY, A VERY SERIOUS ENGINEERING DESIGN FLAW HAS BEEN FOUND. WITHOUT HERETOFORE ANY WARNING OR SYMPTOMS WHATSOEVER, THE POWER STEERING PUMP SEIZED (PUMP HAD BEEN CHECKED BY... Read more
Incident date: Jul 29, 2016
MY WIFE WAS GOING TO LEAVE THE HOUSE YESTERDAY (7/29/2016) MORNING TO START HER DAY. SHE CALLED TO NOTIFY ME THAT THE CADILLAC WOULD NOT START. THE CAR WAS PARKED IN THE DRIVEWAY. ONLY THE INTERIOR LIGHTS WOULD COME ON. BY THE TIME I GOT HOME THAT AFTERNOON THE CAR WOULD START BUT ANYTHING ELECTRONIC WAS GOING CRAZY. THE DASH LIGHTS, RADIO, WARNING SYSTEMS WERE ALL FLICKERING ON AND OFF. I EVENTUA... Read more
Incident date: Jun 18, 2016
AT 15000 MILES AND ORIGINAL OWNER WHILE TOWING OUR BRAKES COMPLETELY GAVE OUT. NO WARNING SIGN, NO LEAKAGE, ONLY 1 SYMPTOM A FEW MONTHS PRIOR WHERE THE BRAKE PEDDLE WAS MUSHY. DEALERSHIP SAID IT WAS FINE. EVERYTHING WORKED FINE DRIVING IT THROUGHOUT DAY. STOPPED FOR DINNER JUST BEFORE WE ENTERED MOUNTAIN PASS. GOT IN SUV TO LEAVE FOR HOME AND HAD NO BRAKES AT ALL. EMERGENCY BRAKE WON'T EVEN K... Read more
Incident date: Jun 15, 2016
I NOTICED VIBRATIONS WITH VOGUE CUSTOM BUILT TIRES WHEN DRIVING HIGHWAY SPEEDS. THE DEALER IDENTIFIED THE PROBLEM AS A SEPARATED VOGUE CUSTOM BUILT TIRE ON LEFT FRONT. TIRE SIZE IS 305-40-22. THE VOGUE CUSTOM BUILT TIRE HAS BEEN DRIVEN 25,000 MILES. SEE PHOTO.
Incident date: May 20, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE ACCELERATING FROM A COMPLETED STOP, THERE WAS AN ABNORMAL GRINDING NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT THE FAILURE OCCURRED INTERMITTENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED O... Read more
Incident date: Jul 26, 2016
MY SUNROOF WILL NOT CLOSE WHILE PARKED MY CAR DID NOT START. THE GAUGES AND LIGHTS CAME ON, BUT THE CAR WOULD NOT START WHILE PARKED MY DEFROST DOESN'T WORK ON THE FRONT WINDOW WHEN RAINING. THE WINDSHIELD IS FOGGY WHILE DRIVING
Incident date: Jul 26, 2016
MY SUNROOF WILL NOT CLOSE WHILE PARKED MY CAR DID NOT START. THE GAUGES AND LIGHTS CAME ON, BUT THE CAR WOULD NOT START WHILE PARKED MY DEFROST DOESN'T WORK ON THE FRONT WINDOW WHEN RAINING. THE WINDSHIELD IS FOGGY WHILE DRIVING
Incident date: Jul 26, 2016
MY SUNROOF WILL NOT CLOSE WHILE PARKED MY CAR DID NOT START. THE GAUGES AND LIGHTS CAME ON, BUT THE CAR WOULD NOT START WHILE PARKED MY DEFROST DOESN'T WORK ON THE FRONT WINDOW WHEN RAINING. THE WINDSHIELD IS FOGGY WHILE DRIVING
Incident date: May 9, 2016
ENGINE BEGAN OVERHEATING AND TOOK IT TO OUR MECHANIC WHO REPLACED THE WATER PUMP. ENGINE CONTINUED TO OVERHEAT AND SAME MECHANIC REPLACED ALL OF THE UPPER SEALS. EVENTUALLY, A PRESSURE TEST AND CAMERA INSERT BY MY MECHANIC CONFIRMED A BLOWN HEAD GASKET. CONFIRMED THAT RESULT WITH PEPE CADILLAC IN WHITE PLAINS, NY. CHECKED THE PRICE TO HAVE THE HEAD GASKETS REPLACED, BUT SINCE THIS ENGINE HAS TO... Read more
Incident date: Jul 15, 2015
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING AT ANY SPEED, AN ODOR OF FUEL EMITTED FROM THE FUEL PUMP INTO THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Incident date: Jul 27, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONER STOPPED WORKING. THE VEHICLE WAS DIAGNOSED AS NEEDING THE ECM REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 144,000.
Incident date: Jul 27, 2015
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONER STOPPED WORKING. THE VEHICLE WAS DIAGNOSED AS NEEDING THE ECM REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 144,000.
CADILLAC
ESCALADE ESV
(2007) — ENGINE
Jul 24, 2016
Incident date: Jul 24, 2016
P0011 ENGINE CODE ONCE THE CHECK ENGINE LIGHT COMES ON THE TRUCK RIDES HORRIBLE. GM HAS NO SOLUTION TO THIS PROBLEM. ITS A DESIGN FLAW LUBRICATING THE CAM SHAFT. I CHANGE THE OIL ONCE A MONTH. ITS NOT ENOUGH.. GM KNOWS THIS PROBLEM EXIST AND COVERS IT UP.. I HOPE MORE ESCALADE OWNERS COME FORWARD AND COMPLAIN ABOUT THIS PROBLEM. FORCING OWNERS TO GO TO THE DEALERSHIP TO CLEAR THE CODE ISN'T FAIR... Read more
CADILLAC
ESCALADE ESV
(2007) — POWER TRAIN
Jul 24, 2016
Incident date: Jul 24, 2016
P0011 ENGINE CODE ONCE THE CHECK ENGINE LIGHT COMES ON THE TRUCK RIDES HORRIBLE. GM HAS NO SOLUTION TO THIS PROBLEM. ITS A DESIGN FLAW LUBRICATING THE CAM SHAFT. I CHANGE THE OIL ONCE A MONTH. ITS NOT ENOUGH.. GM KNOWS THIS PROBLEM EXIST AND COVERS IT UP.. I HOPE MORE ESCALADE OWNERS COME FORWARD AND COMPLAIN ABOUT THIS PROBLEM. FORCING OWNERS TO GO TO THE DEALERSHIP TO CLEAR THE CODE ISN'T FAIR... Read more
CADILLAC
ESCALADE ESV
(2007) — VEHICLE SPEED CONTROL
Jul 24, 2016
Incident date: Jul 24, 2016
P0011 ENGINE CODE ONCE THE CHECK ENGINE LIGHT COMES ON THE TRUCK RIDES HORRIBLE. GM HAS NO SOLUTION TO THIS PROBLEM. ITS A DESIGN FLAW LUBRICATING THE CAM SHAFT. I CHANGE THE OIL ONCE A MONTH. ITS NOT ENOUGH.. GM KNOWS THIS PROBLEM EXIST AND COVERS IT UP.. I HOPE MORE ESCALADE OWNERS COME FORWARD AND COMPLAIN ABOUT THIS PROBLEM. FORCING OWNERS TO GO TO THE DEALERSHIP TO CLEAR THE CODE ISN'T FAIR... Read more
Incident date: Jul 7, 2016
TL* THE CONTACT OWNS A 2002 CADILLAC DEVILLE. WHILE ATTEMPTING TO START THE VEHICLE, THE KEY WAS JAMMED IN THE IGNITION AND COULD NOT BE MOVED TO START THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY REFUSED TO DO THE RECALL REPAIR DUE TO INSUFFICIENT PARTS. THE VEHICLE WAS TOWED TO ANOTHER DEALER WHERE THE TECHNICIAN CLAIMED THAT THEY REPAIRED THE... Read more
Incident date: Feb 19, 2016
I'M HAVING TRANSMISSION ISSUES, I CALLED GM AND THEY VERIFIED NO RECALLS WERE ON THIS MODEL, I HAVE HAD 3 TRANSMISSIONS REPLACED AND NOW FOUND OUT THAT I HAVE TO HAVE ANOTHER TRANSMISSION.
Incident date: May 12, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER WITHOUT WARNING AND THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE SPARK PLUGS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MO... Read more
Incident date: May 12, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER WITHOUT WARNING AND THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE SPARK PLUGS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MO... Read more
Incident date: Jun 8, 2016
WHILE DRIVING ON HIGHWAY I-5 CAR STARTED JERKING AND DID NOT WANT TO ACCELERATE WHEN I PUT MY FOOT ON THE GAS. I PULLED OVER AND RESTARTED THE CAR IT WOULD NOT GO IN GEAR AND MOVED 2-3 MILES AN HOUR AT A TIME. TRIED PUTTING IT IN REVERSE AND WOULD NOT MOVE AT ALL. I WAS NOT FAR FROM DEALERSHIP SO ON THE HIGHWAY WITH FLASHING CAUTION LIGHTS MADE IT TO DEALERSHIP. THE CAR HAS BEEN WITH THE CERTIFI... Read more
Incident date: Jan 22, 2016
TL* THE CONTACT OWNED A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE INDEPENDENTLY SURGED AT A HIGH RATE OF SPEED WHILE MAKING A LEFT TURN TO GO INTO THE OPPPOSITE DIRECTION. THE CONTACT APPLIED EXTREME FORCE TO THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED AT A HIGH RATE OF SPEED AND CRASHED INTO A TREE. THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED. THE DRIVER SUSTAINE... Read more
Crash
1 injured
Incident date: Jan 22, 2016
TL* THE CONTACT OWNED A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE INDEPENDENTLY SURGED AT A HIGH RATE OF SPEED WHILE MAKING A LEFT TURN TO GO INTO THE OPPPOSITE DIRECTION. THE CONTACT APPLIED EXTREME FORCE TO THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED AT A HIGH RATE OF SPEED AND CRASHED INTO A TREE. THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED. THE DRIVER SUSTAINE... Read more
Crash
1 injured
Incident date: Jan 22, 2016
TL* THE CONTACT OWNED A 2007 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE INDEPENDENTLY SURGED AT A HIGH RATE OF SPEED WHILE MAKING A LEFT TURN TO GO INTO THE OPPPOSITE DIRECTION. THE CONTACT APPLIED EXTREME FORCE TO THE BRAKE PEDAL, BUT THE VEHICLE CONTINUED AT A HIGH RATE OF SPEED AND CRASHED INTO A TREE. THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED. THE DRIVER SUSTAINE... Read more
Crash
1 injured
Incident date: Dec 1, 2014
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER ON FIVE DIFFERENT OCCASIONS WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Incident date: Jul 15, 2016
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHILE DRIVING APPROXIMATELY 70 MPH, THE REAR PASSENGER SIDE OF THE VEHICLE WAS LEAKING BATTERY ACID. AS A RESULT, THE REAR AXLE DETACHED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 177,000.
Incident date: Jul 17, 2016
ON THREE SEPARATE OCCASIONS THE CAR HAS COMPLETELY SHUT DOWN WHILE BEING DRIVEN. TWICE WHILE AT HIGHWAY SPEEDS, THE CAR LOST ALL POWER, INCLUDING POWER STEERING, POWER BRAKES, AS I WAS TRYING TO SAFELY GET OVER TO THE SIDE OF THE HIGHWAY, ALL THE DASH LIGHTS COME BACK ON, THE RADIO COMES ON AT TOP VOLUME, THE POWER COMES BACK ON. I HAVE HAD IT INTO AN AUTHORIZED CADILLAC DEALERSHIP. THEY HAD IT ... Read more
Incident date: Jul 17, 2016
ON THREE SEPARATE OCCASIONS THE CAR HAS COMPLETELY SHUT DOWN WHILE BEING DRIVEN. TWICE WHILE AT HIGHWAY SPEEDS, THE CAR LOST ALL POWER, INCLUDING POWER STEERING, POWER BRAKES, AS I WAS TRYING TO SAFELY GET OVER TO THE SIDE OF THE HIGHWAY, ALL THE DASH LIGHTS COME BACK ON, THE RADIO COMES ON AT TOP VOLUME, THE POWER COMES BACK ON. I HAVE HAD IT INTO AN AUTHORIZED CADILLAC DEALERSHIP. THEY HAD IT ... Read more
Incident date: Jul 14, 2016
I HAVE ONLY HAD MY CTS FOR A MONTH BUT WHEN BRAKING ON ABOUT THREE DIFFERENT OCCASIONS THE BRAKE PEDAL WILL PUSH BACK AGAINST MY FOOT. THESE HAVE OCCURRED TWICE IN MY DRIVEWAY STOPPING TO BACK INTO MY GARAGE AND ONCE COMING TO A STOP LIGHT.
Incident date: Jan 23, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC XTS EQUIPPED WITH LIONSHEAD TRAIL EXPRESS TIRES, SIZE: 225/75R15. WHILE DRIVING 50 MPH, THE STEERING WHEEL AND FRONT END VIBRATED VIOLENTLY. THE VEHICLE WAS DRIVEN TO A TIRE SHOP WHERE THE TECHNICIAN STATED THAT THE TIRE TREAD SEPARATED AND THE TIRES NEEDED TO BE REPLACED. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAIL... Read more
Incident date: Jul 9, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING 30 MPH, THE REAR AXLE WARNING LIGHT ILLUMINATED. THE CONTACT WAS ABLE TO RESET THE REAR AXLE LIGHT, BUT THE ISSUE RECURRED. THE VEHICLE WAS DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 106,000. UPDATED 09/29/16*LJ THE CONSUMER STATED THE MANUFACTURER ONLY REIMBURSED 600.00 OUT OF THE TOTA... Read more
Incident date: May 19, 2016
AIR BAG DIDN'T DEPLOY AFTER HEAD ON COLLISION TRAVELING 23 MILES PER HOUR, ON A CITY STREET, GOING STRAIGHT. CAR WAS CONSIDERED TOTALED BY USAA.
Crash
2 injured
Incident date: May 19, 2016
AIR BAG DIDN'T DEPLOY AFTER HEAD ON COLLISION TRAVELING 23 MILES PER HOUR, ON A CITY STREET, GOING STRAIGHT. CAR WAS CONSIDERED TOTALED BY USAA.
Crash
2 injured