Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Dec 27, 2016
PASSENGER SIDE SEAT HEATING ELEMENT NOT WORKING.
Incident date: Dec 27, 2016
PASSENGER SIDE SEAT HEATING ELEMENT NOT WORKING.
Incident date: Dec 7, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A LOUD NOISE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT DROVE THE VEHICLE TO THE DEALER, BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,000.
Incident date: Dec 23, 2016
I BROUGHT MY VEHICLE IN FOR SERVICE DUE TO AN AUDIBLE "CLUNKING" COMING FROM THE DRIVELINE. WHEN THE SERVICE MANAGER SHIFTED THE CAR INTO GEAR IN THE SERVICE BAY THERE WAS AN AUDIBLE "CLUNK" TO WHICH HE STATED THAT IT SOUNDED LIKE MY DRIVESHAFT WAS "COMING OFF." I LEFT THE CAR AND WENT TO LUNCH. 30 MINUTES LATER I WAS TOLD THAT MY VEHICLE NEEDED A NEW TRANSMISSION AND TRANSFER CASE BECAUSE THE TRA... Read more
Incident date: Jun 13, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING 60 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE PASSENGER SIDE OF THE VEHICLE DROPPED DOWNWARD WITHOUT WARNING. IN ADDITION THE WINDSHIELD FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE STRUTS FRACTURED AND NEEDED TO BE REPLACED ALONG WITH THE WINDSHIELD. THE MANUFACTURER WAS NOTI... Read more
Incident date: Jun 13, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. WHILE DRIVING 60 MPH, THE STEERING BECAME DIFFICULT TO MANEUVER AND THE PASSENGER SIDE OF THE VEHICLE DROPPED DOWNWARD WITHOUT WARNING. IN ADDITION THE WINDSHIELD FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE STRUTS FRACTURED AND NEEDED TO BE REPLACED ALONG WITH THE WINDSHIELD. THE MANUFACTURER WAS NOTI... Read more
Incident date: Nov 15, 2016
WINDOW WIPERS WONT TURN OFF OR WORK ON DELAY. KEEP GOING ON OFF. SAME PROBLEM ON 2003 CADILLAC A YEAR AGO AND COST US OVER $400. IF NOT A DEFECT, HOW COULD ONE PERSON END UP WITH TWO VEHICLES OF THE SAME MAKE & MODEL DOING THE SAME THING ON WIPERS? ESPECIALLY SOMETHING SO EXPENSIVE AND NOT SOMETHING SIMPLE. NOW I HAVE TO PAY THAT AGAIN AND HAVE NEVER HAD THAT ON ANY OTHER VEHICLE I HAVE OWNED.
Incident date: Sep 30, 2013
ENGINE HAS USED ONE QUART OF OIL EVERY 800 TO 1000 MILES SINCE I BOUGHT IT IN 2013. NO SMOKING, NO LEAKING. JUST DISAPPEARS AND NO WAY TO KNOW WHERE IT WENT. ONLY HAD 38,000 MILES ON IT AND HAS 85000 MILES ON IT NOW AND STILL DOES IT. TOLD BY ONE PLACE THAT GENERAL SAY IT IS NORMAL FOR THAT CAR? DON'T BELIEVE THAT.. WAS ALMOST EMPTY BE TIME I WAS HAVING PROBLEMS AND CHECKED IT. I HAD PUT 3000 MIL... Read more
Incident date: Jan 10, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, INCOMING TRAFFIC ALERTED THE CONTACT THAT THE HEADLIGHTS WERE NOT ILLUMINATED. THE CONTACT MENTIONED THAT THE CHECK LOW BEAM LIGHTS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE LOW BEAM BULBS WERE REPLACED. THE INDEPENDENT MECHANIC DIAGNOSED THE VEHI... Read more
Incident date: Dec 29, 2016
RIGHT HEADLIGHT FOGGING AND CONDENSATION WITHIN SEALED BEAM IN FOG, RAIN AND SNOW CONDITIONS.
Incident date: Jul 18, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE REMEDY WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VI... Read more
Incident date: Nov 24, 2016
IN NOV. OF 2016, MY DTS WAS PARKED AND AFTER ATTEMPTING TO START, IT WOULD NOT TURN OVER AS IF WERE OUT OF GAS. I HAD TO HAVE IT TOWED TO REPAIR FACILITY. IT WAS DIAGNOSED AND DETERMINED THAT THE PROBLEM WAS CAUSED BY THE FUEL PUMP RELAY, WHICH HAD SHORTED. FURTHER INVESTIGATION REVEALED THAT THE ACTUAL CAUSE WAS THE FUSE BLOCK (REAR SEAT). THIS ITEM IS A DEALER REPAIR LEVEL AND SHOULD HAVE BE... Read more
Incident date: Nov 24, 2016
IN NOV. OF 2016, MY DTS WAS PARKED AND AFTER ATTEMPTING TO START, IT WOULD NOT TURN OVER AS IF WERE OUT OF GAS. I HAD TO HAVE IT TOWED TO REPAIR FACILITY. IT WAS DIAGNOSED AND DETERMINED THAT THE PROBLEM WAS CAUSED BY THE FUEL PUMP RELAY, WHICH HAD SHORTED. FURTHER INVESTIGATION REVEALED THAT THE ACTUAL CAUSE WAS THE FUSE BLOCK (REAR SEAT). THIS ITEM IS A DEALER REPAIR LEVEL AND SHOULD HAVE BE... Read more
Incident date: Jan 10, 2017
PURCHASED VEHICLE 11- 2011 (65,498) 10-(2012) FIRST CK ENGINE LIGHT ISSUE AND EVERY YEAR SINCE THEN I'VE TAKEN IT BACK TO THE DEALERSHIP SERVICE FOR CK ENGINE LIGHT LAST THREE YEARS 2014-THRY-16 NOW 17 THE VEHICLE SHUTS OFF WHILE I'M DRIVING OR SITTING WAITING FOR THE TRAFFIC LIGHT TO CHANGE THIS IS A ISSUE FOR ME BECAUSE I'M WORRIED ABOUT GETTING REAR ENDED MY VEHICLE IS IN THE KERBECK CADILLA... Read more
Incident date: Aug 23, 2016
AIRBAG LIGHT IS ON AND DEALER STATED IT HAS SOMETHING TO DO WITH THE SEAT BELT (DIVER SIDE) ALSO THE CADILLAC ESCALADE FROM THE PAST AND PRESENT YEARS HAVE A AIRBAG AND SEATBELT ISSUE AND I BELIEVE MY VEHICLE HAS THE SAME ISSUE. BUT NO ONE WILL LISTEN PLEASE LOOK INTO THE ISSUE WITH MY VEHICLE PLEASE HELP.
Incident date: Aug 23, 2016
AIRBAG LIGHT IS ON AND DEALER STATED IT HAS SOMETHING TO DO WITH THE SEAT BELT (DIVER SIDE) ALSO THE CADILLAC ESCALADE FROM THE PAST AND PRESENT YEARS HAVE A AIRBAG AND SEATBELT ISSUE AND I BELIEVE MY VEHICLE HAS THE SAME ISSUE. BUT NO ONE WILL LISTEN PLEASE LOOK INTO THE ISSUE WITH MY VEHICLE PLEASE HELP.
Incident date: Sep 30, 2014
BOUGHT MY 2010 CADILLAC SRX USED FROM DEALERSHIP. BROUGHT CAR BACK TO COMPLAIN ABOUT MOISTURE IN HEADLIGHTS. I WAS TOLD IS WAS NORMAL ON A CADILLAC. DEALERSHIP SAID THERE WAS NO RECALL AND NOT TO WORRY ABOUT IT. OVER TIME THE HEADLIGHTS HAVE BECOME MORE AND MORE DIM TO THE POINT OF NOT BEING ABLE TO SEE AT NIGHT ON MY WAY HOME. THE BRIGHTS WORK WELL BIT THE DIM SETTING IS NOW TOO DANGEROUS TO DRIV... Read more
CADILLAC
ESCALADE ESV
(2011) - AIR BAGS
Jan 14, 2017
Incident date: Jan 14, 2017
TAKATA RECALL .I AM AFRAID TO DRIVE THIS VEHICLE. THIS IS TRAVELING VEHICLE SO IT WOULD NORMALLY BE ON HIGHWAYS AT OVER 50 MILES AN HOUR. QUESTION WOULD I BE SAFER TO HAVE THIS DISCONNECTED? WHO COULD DO THIS. I LIKE MOST PEOPLE CAN NOT AFFORD TO TRADE VEHICLES AND REALLY WOULD RATHER NOT. NOW THE CASE IS SETTLED WIT TAKATA. THAT'S JUST GREAT BUT IT DOES NOT FIX THE PROBLEM. IF I PAID TO HAVE IT R... Read more
Incident date: Nov 1, 2015
2010 CADILLAC SRX "SERVICE STABILITRAC" LIGHT HAS BEEN COMING ON FOR THE LAST YEAR. I'VE HAD THE SHOP WHO RAN THE CODE. THE CODE CAME BACK AS POSSIBLE FAIL BUT INCONCLUSIVE. THE MECHANIC CHECKED ALL FUSES AND ENTIRE BREAKING SYSTEM AND FOUND NOTHING IN NEED OF REPAIR AND ALL SYSTEMS WORKING PROPERLY. TO REPLACE THE PART THAT "MAYBE CAUSING" THE WARNING TO COME ON WOULD COST ME UP TO $1200.
Incident date: Jan 5, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING AT ANY SPEED, THE AIR BAG INDICATOR REMAINED ILLUMINATED. THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE AIR BAGS WERE RECALLED AND REPAIRED IN 2011. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFI... Read more
Incident date: Dec 17, 2016
EXCESSIVE MOISTURE COLLECTS IN THE FRONT HEADLIGHT ASSEMBLIES AND CAUSES BULBS TO SHORT OUT AND NEED TO BE REPLACED.
CADILLAC
ESCALADE ESV
(2010) - AIR BAGS
Jan 11, 2017
Incident date: Jan 4, 2017
TAKATA RECALL - HAS BEEN ISSUED SINCE MAY 27, 2016. I ALWAYS HAVE PASSENGERS IN MY CAR WHO MEAN A GREAT DEAL TO ME AND I AM VERY CONCERNED FOR THEIR SAFETY! I WANT MY AIRBAGS TO BE IN PERFECT WORKING ORDER AS SOON AS POSSIBLE! WE LIVE IN A VERY HOT REGION OF THE COUNTRY AND THIS PUTS US IN GREATER RISK OF HAVING A DEFECTIVE AIRBAG INFLATORS. THIS IS UNACCEPTABLE AND NEEDS TO BE REMEDIED IMMEDIATEL... Read more
Incident date: Dec 12, 2016
THE HEADLIGHTS DO NOT PROVIDE ADEQUATE ILLUMINATION UNDER ALL DRIVING CONDITIONS. I AM A RETIRED AIRLINE PILOT WITH 20-20 VISION. THE CITY I LIVE IN DOES NOT HAVE SIDEWALKS AND I HAVE HAD SEVERAL CLOSE CALLS WITH STREET WALKERS THAT CAN BE EASILY SEEN BY OTHER MAKES AND MODELS. NHTSA RATES THE 2015 CADILLAC ATS WORST HEADLIGHTS ON MID-SIZE CARS. AS A CADILLAC OWNER SINCE 1977, I HAVE BEEN A SATI... Read more
Incident date: Jan 10, 2017
TURNS SIGNALS FAIL TO WORK CONSISTENTLY WHEN TEMPERATURE DROPS BELOW 20 DEGREES. CAR HAS BEEN IN FOR SERVICE AND REPLACEMENT OF THREE BODY CONTROL MODULES AND IS BACK IN AGAIN AS SAME PROBLEM HAS OCCURRED AGAIN. THE SIGNAL PROBLEMS HAPPENS EVEN IF THE CAR IS STOPPED, MOVING, TURNING, ON ALL SURFACES, ETC . PROBLEM STARTED FALL OF 2015 AND CONTINUES TO BE AN ISSUE AT THIS TIME. *TR
Incident date: Dec 23, 2016
TL* THE CONTACT OWNS A 2004 CADILLAC ESCALADE. WHILE DRIVING 65 MPH, REAR PASSENGER SEAT BECAME HOT AND CAUGHT ON FIRE. THE CONTACT WAS ABLE TO PULL OVER AND EXTINGUISH THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT DESTROYED, ONLY THE SEAT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 232,000.
Fire
Incident date: Dec 22, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE SERVICE ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT CYLINDER TWO MISFIRED. THE TECHNICIAN CLEARED THE CODE, BUT THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Incident date: Jan 7, 2017
THE VEHICLE ACCELERATED ON ITS OWN WHEN IT WAS IN PARK, WITH THE EMERGENCY BRAKE ENGAGED, AND THE ENGINE WAS TURNED OFF. HOME SECURITY CAMERA CAPTURED THE ENTIRE INCIDENT ON FILM. WOULD BE HAPPY TO PROVIDE THE NHTSA WITH THE FOOTAGE.
Incident date: Jan 7, 2017
MY SRX HAS WHINING NOISE IN THE FRONT DRIVERS SIDE FRONT WHEEL WHEN DRIVING. *TR
Incident date: Jun 13, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TURNED ON, THE HEADLIGHTS WERE VERY DIM THE CONTACT DROVE THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED REPLACEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. UPDATED 03/17/17*LJ *AS
Incident date: Jan 4, 2017
FRONT PASSENGER HEADLIGHT HAS MOISTURE IN HEADLIGHT ASSEMBLY. AFTER REVIEWING SEVERAL GM/CADILLAC WEBSITES IT APPEARS THIS IS A KNOWN ISSUE WITH SRX OWNERS AND IS ONLY REPLACED UNDER WARRANTY. LIGHT WILL SHORT OUT OVER TIME AND STOP WORKING ACCORDING TO OTHER OWNER REPORTS. VEHICLE WAS RECENTLY PURCHASED AND CURRENT OWNER NOTICED THE ISSUE.
Incident date: Jan 4, 2017
FRONT PASSENGER HEADLIGHT HAS MOISTURE IN HEADLIGHT ASSEMBLY. AFTER REVIEWING SEVERAL GM/CADILLAC WEBSITES IT APPEARS THIS IS A KNOWN ISSUE WITH SRX OWNERS AND IS ONLY REPLACED UNDER WARRANTY. LIGHT WILL SHORT OUT OVER TIME AND STOP WORKING ACCORDING TO OTHER OWNER REPORTS. VEHICLE WAS RECENTLY PURCHASED AND CURRENT OWNER NOTICED THE ISSUE.
Incident date: Jan 8, 2017
FRONT HEADLIGHTS ARE NOT BRIGHT AT ALL; IT IS LIKE DRIVING IN THE DARK. THE HI-BEAMS WORK FINE. I ROUTINELY USE ALL FOUR CARS IN MY HOUSEHOLD (ONE OTHER AMERICAN MAKE, AND TWO ASIAN MAKES), AND OUT OF THE FOUR, THE CADILLAC SRX HEADLIGHTS ARE OF ABSOLUTELY NO USE. THE HEADLIGHT BULBS AREN'T BURNT OUT, BUT THEY PROJECT NEXT TO NO LIGHT. CAR HAS 94,697 MILES ON IT. THE CAR IS USED MOSTLY DURING THE ... Read more
Incident date: Jan 5, 2017
WAS TOLD THE TIMING CHAIN WAS STRETCHED BY A SERVICE TECHNICIAN AND IT WAS COVERED BY GM WITH AN EXTENDED SERVICE CAMPAIGN, 10 YEARS OR 120,000 MILES. MY VEHICLE HAD APPROXIMATELY 95,000 MILES WHEN THE PROBLEM AS DIAGNOSED. A CADILLAC DEALER CONFIRMED VIA A PHONE CALL THE VEHICLE WAS COVERED. UPON VISITING THE DEALERSHIP, I WAS TOLD THE VEHICLE MAKE/MODEL IS COVERED BUT THE VIN OF MY VEHICLE IS... Read more
Incident date: Nov 30, 2016
WHILE DRIVING 30-40 MPH OVER A WASHBOARD SURFACE, ALL ELECTRICAL ACCESSORIES WENT BLANK. THE CAR CONTINUED ON IN A DRIVABLE CONDITION, BUT WINDOWS FOGGED UP. ELECTRIC RETURNED AFTER STOPPING AND RE-STARTING. PROBLEM HAS NOT RETURNED. HAVE NOT BEEN ABLE TO RECREATE THE CONDITION. THE IGNITION KEY HAS THE INSERT INSTALLED. WONDERING IF THE IGNITION SWITCH IS FAILING LIKE OTHER GM PRODUCTS OF T... Read more
Incident date: Sep 8, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE THE VEHICLE WAS PARKED, THERE WAS A STRONG FUEL ODOR COMING FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V542000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000. THE VIN WAS NOT AVAILABLE.
CADILLAC
ESCALADE ESV
(2011) - ELECTRICAL SYSTEM
Jan 8, 2017
Incident date: Jan 6, 2017
CONNECTOR TO SEAT CONTROL MODULE LOCATED UNDER PASSENGER SEAT SHORTED OUT AND MELTED WITHOUT FUSE INTERRUPTION. MELTED CONNECTOR FOUND WHEN HEATED SEAT FUNCTION STOPPED WORKING. SEVERAL VEHICLE FORUMS AND YOUTUBE VIDEOS DESCRIBE SAME EXPERIENCE AND POTENTIAL "FIXES". OTHERS REPORT THIS OVERHEATING IS INITIATED DURING REMOTE STARTING. GM SHOULD RESOLVE THIS CONNECTOR DESIGN PROBLEM AND REPAIR EVEN ... Read more
CADILLAC
ESCALADE ESV
(2011) - SEATS
Jan 8, 2017
Incident date: Jan 6, 2017
CONNECTOR TO SEAT CONTROL MODULE LOCATED UNDER PASSENGER SEAT SHORTED OUT AND MELTED WITHOUT FUSE INTERRUPTION. MELTED CONNECTOR FOUND WHEN HEATED SEAT FUNCTION STOPPED WORKING. SEVERAL VEHICLE FORUMS AND YOUTUBE VIDEOS DESCRIBE SAME EXPERIENCE AND POTENTIAL "FIXES". OTHERS REPORT THIS OVERHEATING IS INITIATED DURING REMOTE STARTING. GM SHOULD RESOLVE THIS CONNECTOR DESIGN PROBLEM AND REPAIR EVEN ... Read more
Incident date: Jan 2, 2017
THE PASSENGER SIDE HEADLIGHT HAS A LOT OF CONDENSATION IN IT AND RESTRICTS THE AMOUNT OF LIGHT BEING PUT OUT. THE DRIVER SIDE ALSO HAS MOISTURE BUT NOT AS MUCH AS THE PASSENGER. THE PASSENGER TAIL LIGHT DOES NOT WORK WHEN THE LIGHTS ARE ON. NO ACCIDENTS THAT I AM AWARE OF.
Incident date: Jan 7, 2017
VEHICLE LOW BEAM/DAYTIME RUNNING LIGHTS ILLUMINATION DOES NOT ALLOW YOU TO SEE THE ROAD AT NIGHT MAKING IT A SEVERE SAFETY HAZARD.
Incident date: Dec 28, 2016
BRAKE AND GAS PEDALS MOVED ON THEIR OWN WITHOUT BEING COMMANDED. HAPPENED SEVERAL TIMES, VEHICLE NOT MOVING AT THE TIME. TOOK TO THE DEALER AND THEY OBSERVED IT. COULD NOT FIND THE PROBLEM, SENT ME AWAY. HAPPENED AGAIN AND DEALER ORDERED A SENSOR TO BE INSTALLED WHEN IT COMES IN.
Incident date: Dec 28, 2016
BRAKE AND GAS PEDALS MOVED ON THEIR OWN WITHOUT BEING COMMANDED. HAPPENED SEVERAL TIMES, VEHICLE NOT MOVING AT THE TIME. TOOK TO THE DEALER AND THEY OBSERVED IT. COULD NOT FIND THE PROBLEM, SENT ME AWAY. HAPPENED AGAIN AND DEALER ORDERED A SENSOR TO BE INSTALLED WHEN IT COMES IN.
Incident date: Dec 12, 2016
I HAVE ONLY 16,000 MILES ON MY VEHICLE AND HARDLY USE IT. WHEN I WAS DRIVING THE VEHICLE, THE RIGHT SIDE OF THE SUNSHADE WHICH COVERS THE SUNROOF FELL ON ME AND MY PASSENGER STARTELING US AND ALMOST CAUSED ME TO HAVE AN ACCIDENT. THERE WAS ONLY A PLASTIC CLIP THAT WENT INTO THE TRACK THAT JUST BROKE, FELL OFF AND CAUSED THE WHOLE RIGHT SIDE OF THE SUNSHADE TO FAIL AND FALL ON MY PASSENGER WHILE I ... Read more
Incident date: Jan 3, 2017
HEADLIGHT WARNING MESSAGE APPEARED WHILE DRIVING ON CITY STREET. UPON CHECKING RIGHT LOW BEAM BULB, LIGHT WAS OUT AND HOUSING HAD HEAVY CONDENSATION.
Incident date: Jan 5, 2016
TL* THE CONTACT OWNS A 1996 CADILLAC SEVILLE. WHILE DRIVING 30 MPH, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS SUDDENLY DEPLOYED WITHOUT IMPACT OR WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN NOTICED WATER LEAKING FROM THE AIR CONDITIONING UNIT INTO THE AIR BAG COMPUTER SYSTEM, WHICH CAUSED THE AIR BAGS TO FAIL. AS A RESULT, THE CONTACT WAS INFORMED T... Read more
Incident date: Jan 5, 2016
TL* THE CONTACT OWNS A 1996 CADILLAC SEVILLE. WHILE DRIVING 30 MPH, THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS SUDDENLY DEPLOYED WITHOUT IMPACT OR WARNING. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN NOTICED WATER LEAKING FROM THE AIR CONDITIONING UNIT INTO THE AIR BAG COMPUTER SYSTEM, WHICH CAUSED THE AIR BAGS TO FAIL. AS A RESULT, THE CONTACT WAS INFORMED T... Read more
Incident date: Oct 26, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVE APPROXIMATELY 30-40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL AND TELEPHONE POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS... Read more
Crash
1 injured
Incident date: Oct 26, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVE APPROXIMATELY 30-40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. AS A RESULT, THE CONTACT CRASHED INTO A GUARDRAIL AND TELEPHONE POLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS... Read more
Crash
1 injured
Incident date: Jan 6, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC STS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE WOULD DECELERATE INDEPENDENTLY AND THE STABILITY SYSTEM WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND WAITED A FEW MINUTES BEFORE RESUMING DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1... Read more