Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: Oct 31, 2015
BEARINGS WENT OUT AND HAD TO BE REPLACED
Incident date: Mar 14, 2016
LANE DEPARTURE SYSTEM HAS GONE OUT TWO TIMES IN LESS THAN 45,000 MILES. THIS IS A SYSTEM TO WARN YOU WHEN YOU CROSS OVER INTO ANOTHER LANE.
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Jul 22, 2016
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. SHORTLY AFTER PURCHASING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE FAILED, WHICH WOULD PREVENT THE AIR BAGS FROM DEPLOYING IN THE INVENT OF A CRASH. THE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AW... Read more
Incident date: Aug 15, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. AFTER THE VEHICLE WAS STARTED, THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE FRONTAL PASSENGER SIDE AIR BAG SENSOR CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA ... Read more
Incident date: Aug 20, 2016
ENGINE TURNS OFF FOR NO REASON WHILE GOING UNDER 40 MILES. HAVE TO PUT IT IN NEUTRAL AND IT WILL START RIGHT UP AGAIN. USUALLY ON CITY STREETS, IN MOTION. WE THINK MOST OF THE TIME AFTER TURNING.
Incident date: Aug 28, 2015
UPPER AND LOWER CONTROL ARM BUSHINGS STEERING KNUCKLE DEFECTIVE FROM FACTORY AND BLOWN PISTON NUMBER 1 AT 6350 MILES AND MANY RECALLS.
Incident date: Aug 28, 2015
UPPER AND LOWER CONTROL ARM BUSHINGS STEERING KNUCKLE DEFECTIVE FROM FACTORY AND BLOWN PISTON NUMBER 1 AT 6350 MILES AND MANY RECALLS.
Incident date: Aug 28, 2015
UPPER AND LOWER CONTROL ARM BUSHINGS STEERING KNUCKLE DEFECTIVE FROM FACTORY AND BLOWN PISTON NUMBER 1 AT 6350 MILES AND MANY RECALLS.
Incident date: Aug 17, 2016
CONDENSATION IN THE HEADLIGHT COVERS. CONSIDERABLY DIMS VISION WHILE NIGHT DRIVING. HIGH RISK OF LIGHTS SHORTING OR GOING OUT COMPLETELY BECAUSE OF WATER BUILD UP. REPAIRS ARE UNRESEASONABLY HIGH.
Incident date: Aug 17, 2016
CONDENSATION IN THE HEADLIGHT COVERS. CONSIDERABLY DIMS VISION WHILE NIGHT DRIVING. HIGH RISK OF LIGHTS SHORTING OR GOING OUT COMPLETELY BECAUSE OF WATER BUILD UP. REPAIRS ARE UNRESEASONABLY HIGH.
Incident date: Aug 6, 2008
CRACKED DASH - THE DASH IS CRACKED AND EVERY MODEL 2007-2011 THAT WAS MADE HAS A CRACKED DASH. THE NEW REPLACEMENT DASHES FROM GM NOW HAVE REINFORCEMENTS THAT THE ORIGINAL EQUIPMENT DO NOT HAVE. IN THE EVENT THAT THE AIR BAG IS DEPLOYED IT WOULD CAUSE THE PLASTIC DASH TO FLY AROUND THE DRIVER AND PASSENGER COMPARTMENT CAUSING POSSIBLY FATAL WOUNDS!
Incident date: Jul 8, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOW... Read more
Incident date: Sep 17, 2009
2000 CADILLAC DEVILLE. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR IGNITION SWITCH RECALL REPAIRS. *SMD
Incident date: Apr 14, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 55 MPH, THE SIDE AND REAR AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE AIR BAGS WERE REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. VIN TOOL CONFIRMS PARTS ... Read more
Incident date: Apr 14, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE THE CRUISE CONTROL WAS ACTIVATED, IT WOULD SUDDENLY FAIL WHEN THE CONTACT ACTIVATED ANOTHER ELECTRICAL DEVICE IN THE VEHICLE. THE FAILURE RECURRED TO THE POINT THAT THE CRUISE CONTROL NO LONGER OPERATED AT ALL. ALSO, WHILE DRIVING OVER A SPEED HUMP OR ANY OTHER BUMP IN THE ROAD, THE WINDOWS WOULD ROLL UP OR DOWN WITHOUT WARNING. THE DEALER WAS U... Read more
Incident date: Apr 14, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE THE CRUISE CONTROL WAS ACTIVATED, IT WOULD SUDDENLY FAIL WHEN THE CONTACT ACTIVATED ANOTHER ELECTRICAL DEVICE IN THE VEHICLE. THE FAILURE RECURRED TO THE POINT THAT THE CRUISE CONTROL NO LONGER OPERATED AT ALL. ALSO, WHILE DRIVING OVER A SPEED HUMP OR ANY OTHER BUMP IN THE ROAD, THE WINDOWS WOULD ROLL UP OR DOWN WITHOUT WARNING. THE DEALER WAS U... Read more
Incident date: Apr 14, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE THE CRUISE CONTROL WAS ACTIVATED, IT WOULD SUDDENLY FAIL WHEN THE CONTACT ACTIVATED ANOTHER ELECTRICAL DEVICE IN THE VEHICLE. THE FAILURE RECURRED TO THE POINT THAT THE CRUISE CONTROL NO LONGER OPERATED AT ALL. ALSO, WHILE DRIVING OVER A SPEED HUMP OR ANY OTHER BUMP IN THE ROAD, THE WINDOWS WOULD ROLL UP OR DOWN WITHOUT WARNING. THE DEALER WAS U... Read more
Incident date: Aug 2, 2016
BRAKES COMPLETELY FAILED. I PULLED INTO TRAIN PARKING SPOT AND THE CARS WOULD NOT STOP. I HAD TO KEEP PUMPING THE BRAKES AND EVENTUALLY IT JUST STOPPED. I TRIED IT GAIN AND THE BRAKES WERE HARD AND COULDN'T PUSH THEM DOWN. I AM SO LUCKY THAT I WAS NOT ON A HIGHWAY GOING FAST WITH MY KIDS IN THE CAR. ADILLAC SAID I NEEDED THE HYDRO BOOST REPLACED.
Incident date: Aug 15, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT'S VEHICLE T-BONED ANOTHER VEHICLE AND CRASHED INTO AN ELECTRICAL BOX. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISED RIBS AND BACK INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR... Read more
Crash
1 injured
Incident date: Aug 15, 2016
SUV LOW BEAM LIGHTS DON'T ILLUMINATE THE ROADWAY. DRIVING FROM FLORIDA TO MARYLAND, I WAS UNABLE TO SEE THE ROADWAY MARKINGS UNLESS THEY HAD REFLECTIVE STRIPS. RAINY WEATHER MAKES IT IMPOSSIBLE TO SEE AT ALL. ONCOMING HEADLIGHTS MAKE STAYING ON THE ROADWAY NEARLY IMPOSSIBLE. THIS DEFECT CAUSES THE DRIVER TO USE HIGH BEAMS MAKING IT DANGEROUS FOR ONCOMING TRAFFIC.
Incident date: Aug 1, 2016
14V542000 WAS A RECALL ON 2004-2007 CADILLAC CTS FOR FUEL LEAK ABOVE THE TANK. THIS 2008 MODEL HAS THE VERY SAME/SIMILAR LEAK AND IS NOT INCLUDED IN THE RECALL? WHY NOT? SAME PROBLEM, VERY DANGEROUS. NUMEROUS COMPLAINTS IT LOOKS LIKE IF YOU SEARCH INTERNET ABOUT THE 2008 CADILLAC CTS FUEL LEAK.
Incident date: Aug 16, 2016
AIR BAG LIGHT HAS CAME ON. WHILE VEHICLE WAS IN MOTION DRIVING ON THE HIGHWAY THE PASSENGER REAR WINDOW CAME DOWN ON IT'S OWN AND WOULD NOT ROLL BACK UP. MY CAR ONLY HAVE 60,000 MILES.
Incident date: Aug 16, 2016
AIR BAG LIGHT HAS CAME ON. WHILE VEHICLE WAS IN MOTION DRIVING ON THE HIGHWAY THE PASSENGER REAR WINDOW CAME DOWN ON IT'S OWN AND WOULD NOT ROLL BACK UP. MY CAR ONLY HAVE 60,000 MILES.
Incident date: Apr 1, 2015
MY CLEAR COAT PAINT IS PEALLING ON THE HOOD AND ROOF REALLY BAD.
Incident date: Aug 2, 2016
WHILE DRIVING DOWN THE HIGHWAY/FREEWAY BOTH DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS SPONTANEOUSLY DEPLOYED. I DO NOT KNOW AS TO WHY THE AIR BAGS SPONTANEOUSLY DEPLOYED BUT I HAVE SEEN OTHER INSTANCES WERE THIS HAS OCCURRED ONLINE.
Incident date: Aug 2, 2016
WHILE DRIVING DOWN THE HIGHWAY/FREEWAY BOTH DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS SPONTANEOUSLY DEPLOYED. I DO NOT KNOW AS TO WHY THE AIR BAGS SPONTANEOUSLY DEPLOYED BUT I HAVE SEEN OTHER INSTANCES WERE THIS HAS OCCURRED ONLINE.
Incident date: Apr 2, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED AND ALSO WHILE IN PARK, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE "SERVICE STEERING" MESSAGE DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SERIAL DATA GATEWAY MODULE NEEDED... Read more
Incident date: Aug 9, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) WAS RECEIVED IN AUGUST OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE... Read more
Incident date: Aug 11, 2016
AIRBAG DIDN'T DEPLOY IN AN ACCIDENT ON AUGUST 11 2016. AIRBAG IS FAULTY AND CONCERN ABOUT THE SAFETY OF THE 2005 SRC 04/01/2021: ODI # CHANGED FROM 10895442 TO 10895253 AS PART OF ROUTINE DATA CLEANUP.
Crash
Incident date: Aug 1, 2016
2007 CADILLAC STS. CONSUMER WRITES IN REGARDS TO AIRBAG SENSOR INDICATOR LIGHT REPAIR/COST ISSUES. *SMD THE CONSUMER WAS INFORMED THE AIR BAG SENSOR WHICH WAS CAUSING THE AIR BAG LIGHT TO ILLUMINATE WAS NOT COVERED AND IT WOULD COST $ 850.00. *JB
CADILLAC
ESCALADE EXT
(2007) — AIR BAGS
Aug 11, 2016
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE MANUFACTURER WAS UNABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED TO THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jul 27, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED, THERE WAS A DOWNPOUR OF RAIN. AFTER THE RAIN, THE TAILGATE BECAME INOPERABLE. WHILE DRIVING APPROXIMATELY 45 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. WHILE THE VEHICLE WAS BEING TOWED TWO DAYS AFTER THE RAIN, THERE WAS A LARGE AMOUNT OF WATER COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS ... Read more
Incident date: Aug 10, 2016
PASSENGER SIDE HEADLIGHT HIGH AND LOW BEAM OUT. CONDENSATION IN LENSE.
Incident date: Jul 5, 2016
AUTO BRIGHT HEADLIGHTS, HIGH BEAMS RANDOMLY FLASH ON COMING TRAFFIC BLINDING THEM. VEHICLE AT DEALER BUT DEALER UNABLE TO DETERMINE CAUSE. FACTORY NOTIFIED AND REPORTED THEY ARE ATTEMPTING TO ENGINEER A FIX. VEHICLE AT CADILLAC DEALER LAS VEGAS. SECOND TIME IN SHOP.
Incident date: Aug 7, 2016
WHAT SOUNDED LIKE A POWER STEERING ISSUE TURNED OUT TO BE A BIG PROBLEM WITH THE LEFT FRONT HUB ASSEMBLY. ONLY IF I MADE A HARD TURN WOULD THE CAR SOUND LIKE THERE WAS GRINDING. I DID NOT NEED TO BE BRAKING FOR THE SOUND TO OCCUR. SOFT TURNS DID NOT RESULT IN THE GRINDING NOISE. THINKING THAT IT MIGHT BE THE BRAKES, WE TOOK IT TO A PEP BOYS SERVICE STATION. THE MECHANIC IMMEDIATELY CALLED US ... Read more
Incident date: Jul 29, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL C... Read more
Incident date: Aug 8, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT A... Read more
Incident date: Jul 22, 2016
VEHICLE CUT OFF ON RAILROAD TRACK WHILE I WAS CROSSING IT,. IT WOULD NOT START, KEY STUCK IN IGNITION SWITCH AND I COULD PUT THE VEHICLE IN PARK, FRONT WHEELS SHAKE WHILE DRIVING IN THE CITY, WHILE TRAVELING ON OPEN HIGHWAY I HIT A BUMP AND THE VEHICLE JUMPED OUT OF CRUISE CONTROL AND STOPS. I HAD IT FIXED BY EDENTON MOTORS IN NORTH CAROLINA. THERE IS RECALL ON CADILLACS, BUT NOT ON OUR 2005 CA... Read more
Incident date: Jul 22, 2016
VEHICLE CUT OFF ON RAILROAD TRACK WHILE I WAS CROSSING IT,. IT WOULD NOT START, KEY STUCK IN IGNITION SWITCH AND I COULD PUT THE VEHICLE IN PARK, FRONT WHEELS SHAKE WHILE DRIVING IN THE CITY, WHILE TRAVELING ON OPEN HIGHWAY I HIT A BUMP AND THE VEHICLE JUMPED OUT OF CRUISE CONTROL AND STOPS. I HAD IT FIXED BY EDENTON MOTORS IN NORTH CAROLINA. THERE IS RECALL ON CADILLACS, BUT NOT ON OUR 2005 CA... Read more
Incident date: Jul 22, 2016
VEHICLE CUT OFF ON RAILROAD TRACK WHILE I WAS CROSSING IT,. IT WOULD NOT START, KEY STUCK IN IGNITION SWITCH AND I COULD PUT THE VEHICLE IN PARK, FRONT WHEELS SHAKE WHILE DRIVING IN THE CITY, WHILE TRAVELING ON OPEN HIGHWAY I HIT A BUMP AND THE VEHICLE JUMPED OUT OF CRUISE CONTROL AND STOPS. I HAD IT FIXED BY EDENTON MOTORS IN NORTH CAROLINA. THERE IS RECALL ON CADILLACS, BUT NOT ON OUR 2005 CA... Read more
Incident date: Aug 7, 2016
THE DRIVERS SIDE REAR AXLE IS LOOSE AND I HAVE RESEARCHED THAT THIS IS A COOMIN PROBLEM WITH THIS MODEL. EXPENSIVE FOR CONSUMER TO REPLACE THIS PART. DANGEROUS TO DRIVER IF THIS PART BREAKS. CAUSES UNCONTROLLABLE SHAKING, AND LOUD NOISE WHEN STARTING OFF. CADILLAC HAS THE BRIGHT IDEA OF SEALED HUBS AND AXLE BOOTS, MAKES DIAGNOSING THIS PROBLEM DIFFICULT:
Incident date: Aug 1, 2016
I CANNOT UNLOCK THE IGNITION SYSTEM TO REMOVE THE KEY, I BELIEVE THERE IS A RECALL ON THIS MODEL TO REPLACE THE IGNITION SWITCH. SO WHAT SHOULD I DO?
Incident date: Jul 25, 2016
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE THE VEHICLE WAS AT A STOP, THE REAR WINDOW EXPLODED WITH A LOUD NOISE. THE GLASS SHATTERED INTO PIECES WITHOUT WARNING. THE PASSENGERS IN THE REAR SEAT INFORMED THE CONTACT THAT THEY SAW A SPARK. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OLD. THE CONTACT STATED THAT THE DEALER DID NOT ... Read more
Incident date: Jul 19, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED, THE DRIVER SEAT DROPPED BACK WITHOUT WARNING. THE CONTACT MENTIONED THAT THE SEAT FAILED TO RETURN TO NORMAL POSITION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT RECLINER MECHANISM FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILU... Read more
Incident date: Aug 3, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 30 MPH, AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS WORN AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 52,594.
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN IT WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 159,000.
CADILLAC
ESCALADE ESV
(2009) — AIR BAGS
Aug 4, 2016
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS... Read more
Incident date: Aug 1, 2016
THE AIRBAG LIGHT TURNS ON WHILE DRIVING ; I NOTICED THE 2007 CADILLAC CTS HAS THE SAME ISSUE AND WAS RECALLED THE STS WAS NOT. THE VEHICLES ARE THE SAME.
Incident date: Aug 1, 2015
I NOTICED THE GEAR SHIFTER LOCKED IN PLACED WHERE ONE CAN NOT MOVE THE UNIT FROM PARK TO DRIVE; I RECEIVE THE SHIFT TO PARK MESSAGE ON THE VIC VISUAL INFORMATION CENTER. I BELIEVED THERE WAS A RECALL ON THE SAME CAR IN THE 2006 CADILLAC STS; THE SHIFT TO PARK ERROR MESSAGE ALSO COMES ON AFTER DRIVING AND UNABLE TO TURN THE UNIT OFF (RED LIGHTS OF COURSE) UNTIL THE BATTERY DIES. NO RECALL