Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Feb 22, 2017
NOT A COMPLAINT BUT A CLARIFICATION REGARDING COMPLAINT NUMBER 10946916. I HAD OVER HEATING ON MY BRAKES DOWN A LONG DOWNHILL RUN. IN DRIVE (D) THE CADILLAC FREEWHEELS AND DOES NOT ENGINE BRAKE, REQUIRING CONSTANT USE OF BRAKES. THE LOCAL CADILLAC DEALER SAID I COULD NOT ENGINE BRAKE IN MY DTS. THAT RESULTED IN THE OVERHEATING THE FRONT BRAKE DISKS. BUT AFTER CONTACTING CADILLAC CORPORATE THEY INF... Read more
Incident date: Feb 16, 2017
TL* THE CONTACT OWNS A 2014 CADILLAC CTS EQUIPPED WITH PIRELLI ZERO RUN FLAT TIRES (NA), SIZE: 235/55ZR17 (NA). THE CONTACT STATED THAT THE FRONT TIRE EXPERIENCED BLISTERS ON THE SIDEWALL. THE CONTACT STATED THAT THE FAILURES OCCURRED AFTER HITTING POTHOLES AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS CONFIRMED THAT THE TIRE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FAILU... Read more
Incident date: Feb 22, 2017
LOW BEAM HEADLIGHTS ARE SO DIM THAT THEY ARE AN ACCIDENT IN WAITING. THEY DO NOT PROJECT FAR ENOUGH TO AVOID "OVER DRIVING" THEM. DEALER SAYS THEY ARE ADJUSTED TO SPEC. PEDESTRIANS ARE AT RISK AS IS THE RISK OF HITTING WILDLIFE. IN AMBIENT LIGHT, CANNOT TELL THE LIGHTS ARE EVEN ON! HAVE INSTALLED BRIGHTER BULBS TO NO AVAIL. THIS PROBLEM IS INHERENT IN THE CADILLAC AND NEEDS TO BE ADDRESSED AT THE ... Read more
Incident date: Feb 2, 2017
ALAMO RENTAL CAR PUT MY WIFE AND SON AND ME IN A 2017 CADILLAC XTS AT DENVER INTERNATIONAL AIRPORT ON THURSDAY 2 FEBRUARY 2017. WHILE DRIVING TO BOULDER ON A 75-MPH HIGHWAY I HAD TO ADJUST THE DRIVER'S SEAT. ADJUSTING THE DRIVER'S SEAT MEANT ALSO HAVING TO ADJUST THE MIRRORS. I KNEW I COULD ADJUST THE MIRRORS BY FEELING FOR BUTTONS WITH MY LEFT HAND. UNFORTUNATELY, ONE OF THE BUTTON OPTIONS W... Read more
Incident date: Feb 19, 2017
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE STATIONARY, THE IGNITION KEY WOULD NOT GO INTO THE IGNITION WHEN PROMPTED. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE LOCK CYLINDER WAS REPLACED AS WELL AS THE KEY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Incident date: Feb 20, 2017
3.6 LITER ENGINE TIMING CHAINS WORN,STRETCHED.NOTE - IF TIMING CHAINS FAIL FURTHER AND THEY JUMP TIME SERIOUS ENGINE DAMAGE CAN OCCUR. MILEAGE 47643
CADILLAC
ESCALADE ESV
(2007) - ELECTRONIC STABILITY CONTROL (ESC)
Feb 20, 2017
Incident date: Feb 4, 2017
STALLING SOME TIMES IN STOP SIGN OR RED LIGHT NO CODES STABILYTRAK ON AND OFF
CADILLAC
ESCALADE ESV
(2007) - ENGINE
Feb 20, 2017
Incident date: Feb 4, 2017
STALLING SOME TIMES IN STOP SIGN OR RED LIGHT NO CODES STABILYTRAK ON AND OFF
Incident date: Jun 11, 2013
LOW BEAM HEAD LAMPS SO DIM FINDING IT NECESSARY TO DRIVE WITH HIGH BEAMS ON. REPLACED LIGHT BULBS, COSTING OVER $200, AGAIN BY LIGHTNING SPECIALIST COSTING $400. STILL UNABLE TO DRIVE SAFELY WITHOUT DRIVING WITH HIGH BEAMS. HAVE COME CLOSE TO HITTING PEDESTRIANS MORE THAN ONCE. VEHICLE IN MOTION
Incident date: Feb 17, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE THE VEHICLE WAS PARKED AND THE KEY WAS INSERTED IN THE IGNITION, THE VEHICLE FAILED TO START. AS A RESULT, THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION AND THE ANTI-THEFT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, ... Read more
Incident date: Feb 17, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE THE VEHICLE WAS PARKED AND THE KEY WAS INSERTED IN THE IGNITION, THE VEHICLE FAILED TO START. AS A RESULT, THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION AND THE ANTI-THEFT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V394000 (ELECTRICAL SYSTEM); HOWEVER, ... Read more
Incident date: Feb 16, 2017
WE PURCHASED THE VEHICLE IN MAY AND NOTICED THE FIRST CRACK A FEW MONTHS LATER AND THIS MORNING FEB 16 2017 I SEE THE 2ND CRACK. I AM AFRAID IF I HAVE A WRECK, THE PIECE IS GOING TO FLY OFF AND DAMAGE AIRBAG OR SLICE THE FACE OF THE DRIVER. PLEASE FIX THIS ISSUE!!!! THE VEHICLE WAS STATIONARY WHEN CRACKS FORMED.
Incident date: Feb 15, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Feb 9, 2017
TIRES LOSING AIR DUE TO POOR CHROMING PROCESS, AKA PAINT ON RIMS, FAKE CHROME PAINT IS PEELING OFF ON INSIDE OF RIMS, (SINCE GM DOESN'T LIKE TO RUSTCOAT ANY OF THEIR PARTS TO SAVE A COUPLE $) CAUSING TIRES NOT TO SEAL TO RIM, AS WELL VALVE STEM HOLE IS NO LONGER ROUND DUE TO FLAKING PAINT AND AIR IS ESCAPING HERE AS WELL. THIS COULD LEAD TO TIRE BLOWOUTS AND PROBABLY HAS, AND WAS PROBABLY BLAMED O... Read more
Incident date: Feb 10, 2016
STEERING WHEEL DOES NOT HEAT UP. DEALER SAYS NOT COVERED UNDER WARRANTY I DON'T KNOW IF IT WILL CAUSE A FIRE
Incident date: Feb 7, 2017
I HAS BEEN OVER A YEAR SINCE THE RECALL AND GM STATES THAT THEY DON'T HAVE A REMEDY. WHY? WHEN WILL THE REMEDY BE AVAILABLE? WHY HAVE A RECALL IF YOU CAN'T REMEDY THE PROBLEM. SIMPLY REPLACE THE ITEM!!
Incident date: Jan 17, 2017
THE LOW BEAMS ON OUR SRX ARE UNSAFE. WENT TO OUR DEALER AND WAS ADVISED THERE IS NO GM FIX AVAILABLE TO OUR CAR EXCEPT TO BUY BULBS FROM AFTER MARKET SOURCE AND THEY DID NOT RECOMMEND THAT SOLUTION. THE HEAD LIGHTS ON OUR CAR ARE UNSAFE. NOT ENOUGH LIGHT ON ROAD TO DRIVE SAFELY. THIS IS PARTICULARLY TRUE FOR US OLDER DRIVERS. SEEMS GM WOULD PUT GOOD HEADLIGHTS HIGH ON THEIR ENGINEERING REQUIREMENT... Read more
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: Jan 17, 2017
MY SUNROOF SPONTANEOUSLY SHATTERED
Incident date: Feb 2, 2017
WHILE DRIVING ON THE HIGHWAY, THE SUNROOF SUDDENLY EXPLODED AND SHATTERED SENDING GLASS OUT ONTO THE HIGHWAY IN TRAFFIC, AS WELL AS GLASS RAINING DOWN INSIDE THE VEHICLE
Incident date: Jul 22, 2016
REAR END OF THE CAR DROPPED TO THE GROUND WHILE DRIVING ALMOST CAUSING AN ACCIDENT. MECHANIC SAID THE REAR AIR COMPRESSOR FAILED, AND ONE OF THE AIRBAGS BURST. THE VEHICLE HAD TO BE TOWED, IT WAS NOT DRIVE ABLE.
Incident date: Jan 28, 2017
FRONT PASSENGER SIDE STRUT IS FROZEN, VERY HORRIBLE RIDE AND WHENEVER I RUN OVER THE SLIGHTEST BUMP IN THE ROAD, IT SOUNDS LIKE THE WHOLE FRONT END OF THE CAR IS GOING TO FALL OUT. DEALER SAID IT IS NOT COVERED UNDER THE EXTENDED WARRANTEE
Incident date: Jan 27, 2017
AUTOMATIC TRUNK MECHANISM WOULD LIFT THE TRUNK BUT IMMEDIATELY SETTLE BACK TO THE CLOSED AND LOCKED POSITION. IT NEARLY CAUGHT MY FINGERS AND I CAN SEE A SMALL CHILD LOSING FINGERS OR HAVING HIS/HER HEAD CAUGHT. *TR
Incident date: Feb 6, 2007
TAKATA INFLATORS. I HAVE A LOUD CRACKING NOISE IN SEVERAL PLACES BEHIND THE DASH. SOMETIMES IT HAPPENS WHEN THE CAR IS STILL BUT MOSTLY WHILE DRIVING ON INTERSTATES. THE LOUDEST CRACKING NOISE IS IN THE CENTER OF THE DASH. WITH THE TAKATA AIRBAG RECALL I AM AFRAID THAT THIS COULD BE PART OF THAT. THE CAR ONLY HAS 11,000MILES ON IT BUT THE CRACKING HAS OCCURRED SINCE THE CAR WAS NEW.
Incident date: Feb 6, 2007
TAKATA INFLATORS. I HAVE A LOUD CRACKING NOISE IN SEVERAL PLACES BEHIND THE DASH. SOMETIMES IT HAPPENS WHEN THE CAR IS STILL BUT MOSTLY WHILE DRIVING ON INTERSTATES. THE LOUDEST CRACKING NOISE IS IN THE CENTER OF THE DASH. WITH THE TAKATA AIRBAG RECALL I AM AFRAID THAT THIS COULD BE PART OF THAT. THE CAR ONLY HAS 11,000MILES ON IT BUT THE CRACKING HAS OCCURRED SINCE THE CAR WAS NEW.
Incident date: Feb 1, 2017
I AM ONE OF MANY CADILLAC SRX OWNERS WITH A MOISTURE PROBLEM INSIDE THE HEADLIGHT ASSEMBLY. I SPOKE TO THE LOCAL DEALER AND THEY OFFERED 2 "SOLUTIONS." AS A BAND-AID, THEY OFFERED TO DRILL HOLES IN THE CAR TO ALLOW THE WATER TO DRAIN. UNSATISFACTORY. I WAS TOLD THAT THE FORMAL REPAIR FOR THIS WAS OVER $2,000. RIDICULOUS. THE SERVICE WRITER INFORMED ME THAT THIS WAS A "KNOWN ISSUE" AND THAT MY HE... Read more
Incident date: Feb 1, 2017
WHILE DRIVING CAR ON CITY STREET ABOUT 2 MILES FROM HOME, NOTICED SMELL COMING OUT OF VENTS. PULLED OVER TO CHECK FOR PROBLEM AND FOUND THAT THE ENGINE COMPARTMENT WAS ON FIRE. CALLED FIRE DEPT WHO CAME AND PUT OUT THE FIRE BUT THE FRONT OF CAR WAS COMPLETELY DESTROYED. CALLED GM CUSTOMER SERVICE TO REPORT AND THEY BASICALLY TOLD ME THEY WERE NOT GOING TO GET INVOLVED. NO INVESTIGATION OR HELP WHA... Read more
Fire
Incident date: Nov 9, 2016
THE HEADLIGHTS ON THE 2010 SRX FILL WITH MOISTURE DECREASING THE LIGHT AND MAKE IT UNSAFE TO OPERATE THE VEHICLE AT NIGHT WITHOUT USING HIGH BEAMS. THIS PROBLEM HAS CAUSED REPEATED STOP BY POLICE TO WARN OF LOW VISIBILITY WITH THE AFFECTED HEADLIGHTS. I HAVE BECOME VERY LEERY OF DRIVING THIS VEHICLE AT NIGHT. THE SOLUTION FROM THE DEALER IS TO REMOVE THE HEADLIGHT AND DRY OUT THE MOISTURE OR RE... Read more
Incident date: Feb 1, 2017
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 60 MPH, THE TRANSFER CASE SHIFTED INTO NEUTRAL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSFER CASE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER:14V374000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILUR... Read more
Incident date: Dec 29, 2016
TAKATA RECALL I HAVE A CADILLAC SRX 2006 WITH VERY LOW MILEAGE AND THERE IS DEFINITELY AN ISSUE WITH THE TIMING CHAIN SETUP AS WELL AS THE VEHICLES HEAD LIGHTING ERRORS, FROM MY RESEARCH THIS IS DEFINITELY A FAULT FROM THE COMPANY DESIGN AND COULD HAVE CAUSED INJURY OR EVEN DEATH
Incident date: Dec 29, 2016
TAKATA RECALL I HAVE A CADILLAC SRX 2006 WITH VERY LOW MILEAGE AND THERE IS DEFINITELY AN ISSUE WITH THE TIMING CHAIN SETUP AS WELL AS THE VEHICLES HEAD LIGHTING ERRORS, FROM MY RESEARCH THIS IS DEFINITELY A FAULT FROM THE COMPANY DESIGN AND COULD HAVE CAUSED INJURY OR EVEN DEATH
Incident date: Dec 29, 2016
TAKATA RECALL I HAVE A CADILLAC SRX 2006 WITH VERY LOW MILEAGE AND THERE IS DEFINITELY AN ISSUE WITH THE TIMING CHAIN SETUP AS WELL AS THE VEHICLES HEAD LIGHTING ERRORS, FROM MY RESEARCH THIS IS DEFINITELY A FAULT FROM THE COMPANY DESIGN AND COULD HAVE CAUSED INJURY OR EVEN DEATH
Incident date: Oct 6, 2016
THE AIR BAG INDICATOR HAS BEEN ILLUMINATED SINCE OCTOBER 2016. I RECENTLY LEARNED THAT AFTER MY MECHANIC RUN A DIAGNOSTIC TEST ON 1/19/2017, THE READING SHOWS THAT THERE IS A PROBLEM WITH THE DRIVER SEAT WHICH CAUSES THE "SERVICE AIR BAG" TO HIGHLIGHT IN THE INFORMATION CENTER OF THE STEREO SYSTEM AT EVERY STARTUP OF THE ENGINE.
Incident date: Jan 26, 2017
WHILE DRIVING MY WIFE HAD TO PUSH BRAKE PEDAL FURTHER DOWN TO ENGAGE THE BRAKES TO SLOW OR STOP. PROBLEM CAME ON RELATIVELY QUICKLY. TOOK TO SHOP. DIAGNOSED AS A LEAK IN POWER BRAKE BOOSTER. ALSO, THE HOOD RELEASE MECHANISM IN PASSENGER COMPARTMENT BROKE, MAKING RELEASE OF HOOD VERY DIFFICULT. DANGEROUS IN CASE OF EMERGENCY REQUIRING ACCESS TO ENGINE COMPARTMENT. *TR
Incident date: Jan 26, 2017
WHILE DRIVING MY WIFE HAD TO PUSH BRAKE PEDAL FURTHER DOWN TO ENGAGE THE BRAKES TO SLOW OR STOP. PROBLEM CAME ON RELATIVELY QUICKLY. TOOK TO SHOP. DIAGNOSED AS A LEAK IN POWER BRAKE BOOSTER. ALSO, THE HOOD RELEASE MECHANISM IN PASSENGER COMPARTMENT BROKE, MAKING RELEASE OF HOOD VERY DIFFICULT. DANGEROUS IN CASE OF EMERGENCY REQUIRING ACCESS TO ENGINE COMPARTMENT. *TR
CADILLAC
ESCALADE ESV
(2007) - AIR BAGS
Jan 29, 2017
Incident date: Jan 29, 2016
AIR BAGS RECALLED ABOUT A YEAR AGO AND STILL NOT FIXED.
Incident date: Jan 24, 2017
THE REAR POWER LIFT GATE DOOR ON MY 2010 CADILLAC SRX (23,000 MILES) RECENTLY STARTED CLOSING SUDDENLY ONLY SECONDS AFTER OPENING. DURING THE 2ND TIME THIS HAPPENED, I WAS STRUCK ON THE BACK OF THE HEAD AND UPPER BACK. THIS IS A VERY DANGEROUS SITUATION AND COULD INJURE AN ADULT, OR WORSE - A CHILD! CADILLAC NEEDS TO FIX THIS IMMEDIATELY. PLEASE LET ME KNOW WHAT I SHOULD DO. THANKS.
1 injured
Incident date: Dec 8, 2016
WARNING LIGHTS,CHECK ENGINE LIGHT ON,STERING BAD.AIRBAG LIGHT ON OFF.CHECK RECALL THERE ARE 5.THE CAR WAS IN MOTION,HIGHWAY
Incident date: Dec 8, 2016
WARNING LIGHTS,CHECK ENGINE LIGHT ON,STERING BAD.AIRBAG LIGHT ON OFF.CHECK RECALL THERE ARE 5.THE CAR WAS IN MOTION,HIGHWAY
Incident date: Dec 8, 2016
WARNING LIGHTS,CHECK ENGINE LIGHT ON,STERING BAD.AIRBAG LIGHT ON OFF.CHECK RECALL THERE ARE 5.THE CAR WAS IN MOTION,HIGHWAY
Incident date: Jan 25, 2017
MY STEERING WHEEL LOCKS UP AT LOW SPEEDS. I CAN TURN RIGHT THE STEERING WHEEL FEEL LIKE IT IS LOCKED UP. THEN I WOULD APPLY THE BRAKES AN TURN THE OPPOSITE DIRECTION IT WILL RELEASE THE STEERING WHEEL. TODAY BOTH SIDE AT LOCKING UP. I WILL TAKE IT TO MOORE CADILLAC ON MONDAY JAN. 30TH, 2017. I HAVE HAD MY MECHANIC ALREADY LOOKED AT IT. HE STATED IT IS A SAFETY ISSUE. HE ALSO TOLD ME 2 INCIDENTS... Read more
Incident date: Jan 17, 2017
MY SUNROOF SHATTERED WHILE DRIVING. *TR
Incident date: Jan 13, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT NOTICED THAT ONCOMING VEHICLES WERE FLASHING THEIR LIGHTS AT HER. THE CONTACT DROVE THE VEHICLE HOME AND NOTICED THAT THE PASSENGER SIDE LOW BEAM HEADLIGHTS WERE OUT. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO REPLACED THE LOW BEAM PASSENGER SIDE HEAD LAMP. THE INDEPENDENT MECHANIC DIAGNOSED... Read more
Incident date: Jan 20, 2017
HEARD A GRINDING NOISE WHEN BRAKES WERE APPLIED, IMMEDIATELY TOOK TO DEALERSHIP, WAS TOLD BRAKES WERE COMPLETELY GONE, METAL ON METAL. ASKED WHY NO WARNING BRAKES WERE GOING BAD AND WHY ALL FOUR BRAKES NEEDED TO BE REPLACED ON SO CALLED HIGH END/TOP QUALITY VEHICLE LIKE A CADILLAC AT ONLY 30,000 MILES AND WAS TOLD "BECAUSE IT HASN'T BEEN DRIVEN ENOUGH AND BRAKES WORE FASTER DUE TO RUST". ALTHOUGH ... Read more
Incident date: Jun 1, 2016
THE AIR BAG LIGHT HAS BEEN ON THE DASH FOR SEVERAL MONTHS.
Incident date: Dec 29, 2016
WATER DRAINING INTO THE PASSENGER COMPARTMENT, POTENTIAL OF DAMAGING ELECTRONICS AND STARTING A FIRE. WATER ALSO CREATED A CARPETING PROBLEM ON THE PASSENGER SIDE. GM ISSUED A CUSTOMER SATISFACTION BULLETIN, BUT CALIFORNIA WAS EXCLUDED - WHY???? "14225 CUSTOMER SATISFACTION - SUNROOF DRAIN HOSE LEAKS". AFTER FURTHER RESEARCH I FOUND THE 14225 DOCUMENT AND THE PROCESS NEEDED TO REPAIR THE DR... Read more
Incident date: Dec 18, 2016
WE HAVE AN APPROXIMATELY 14 MILES DOWNHILL RUN FROM THE SKI SLOPE TO I-95. THE DTS DOES NOT COMPRESSION BRAKE. CRUISE CONTROL WILL NOT HOLD A DOWNHILL SPEED. SO I AM ON THE BRAKES MOST OF THE WAY DOWN. HALFWAY DOWN THE HILL THE FRONT END STARTS TO SHAKE VIOLENTLY I AM GUESSING THE FRONT BRAKES ARE WARPED FROM THE CONSTANT USE. I MAKE IT DOWN THE HILL AND DRIVE ONTO I-95S. AFTER 30 OR SO MILES THE ... Read more
Incident date: Jan 8, 2017
THE BRAKE LINES HAVE RUSTED THROUGH AS I WAS DRIVING 50MPH. WE LOST ALL BRAKES AND NEARLY HIT A CAR/TREE. THE VEHICLE WAS PURCHASED IN WI, LOCATED IN FL NOW, AND HAS 120K MILES. THE LEAK IS CLOSE TO THE FUEL FILTER - AND CLEARLY VISIBLE. *TR
Incident date: Dec 27, 2016
HEATED SEAT ELEMENT NOT WORKING ON PASSENGER SIDE FRONT SEAT.
Incident date: Dec 27, 2016
HEATED SEAT ELEMENT NOT WORKING ON PASSENGER SIDE FRONT SEAT.