Consumer Safety Complaints
Search 2,192,899 safety complaints filed by vehicle owners with NHTSA — including 137,559 crashes, 55,854 fires, and 8,555 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,192,899 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 20,902 complaints for CADILLAC
Incident date: May 6, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC ESCALADE. WHILE PULLING INTO THE DRIVEWAY, THE VEHICLE ACCELERATED WITHOUT WARNING CRASHED INTO THE HOUSE. THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, THE CONTACT SUSTAINED NECK, SHOULDER, LEFT KNEE, RIGHT SIDE, AND RIGHT HIP INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC LOT. THE VEHICLE WA... Read more
Crash
1 injured
Incident date: May 6, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC ESCALADE. WHILE PULLING INTO THE DRIVEWAY, THE VEHICLE ACCELERATED WITHOUT WARNING CRASHED INTO THE HOUSE. THE AIR BAGS FAILED TO DEPLOY. AS A RESULT, THE CONTACT SUSTAINED NECK, SHOULDER, LEFT KNEE, RIGHT SIDE, AND RIGHT HIP INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC LOT. THE VEHICLE WA... Read more
Crash
1 injured
Incident date: Nov 1, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE OPERATING THE VEHICLE, THE FRONT PASSENGER SEAT AIR BAG SENSOR LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO INDICATED THAT THE PASSENGER SIDE AIR BAG SENSOR MALFUNCTIONED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 133,000. UPDATE... Read more
Incident date: May 24, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THE KEY FOBIK AND IGNITION KEY FAILED TO OPEN THE DOORS OF THE VEHICLE. AS A RESULT, THE CONTACT WAS UNABLE TO ENTER THE VEHICLE. THE CONTACT MENTIONED THAT THE KEY FOBIK BATTERY WAS REPLACED BUT THE FAILURE CONTINUED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 99... Read more
Incident date: Dec 15, 2015
I WANTED TO PROVIDE ADDITIONAL INFORMATION RELATIVE TO RECALL NO. 15299. THIS RECALL EFFECTED CADILLAC ATS REAR DEFROSTERS. THE "FIX" WAS TO ADD SOFTWARE CONTROLS THAT MINIMIZED THE RISK OF FIRE TO SOME OWNER, BUT IT CERTAINLY DID NOT ELIMINATE THE RISK. IN FACT I POINTED OUT TO CADILLAC LAST YEAR THAT THERE WERE STILL CONTROLS STRATEGIES THAT WOULD COULD RESULT IN A FIRE. MEANING FOR SOME OWNERS ... Read more
Incident date: Mar 1, 2016
VEHICLE STATIONARY. UNABLE TO START. UNABLE TO REMOVE KEY. BATTERY GOES DEAD. 2 GM DEALERSHIPS SAY THERE IS NO FIX. HAVE HAD CAR DIAGNOSED. NO FIX IS UNACCEPTABLE FOR A CADILLAC. DEALERSHIPS "FIX" SO CAR STARTS AND THEN THE SAME PROBLEM STARTS. PLEASE ADVISE
Incident date: May 19, 2016
CADILLAC CUE SYSTEM AND CENTER STACK SYSTEM FREEZING AND UNRESPONSIVE. THE CADILLAC ELR'S HVAC, NAVIGATION, AUDIO AND OTHER SYSTEM FUNCTIONS ARE ALL CONTROLLED ONLY BY TOUCH SENSITIVE PANEL EITHER IN THE CUE SCREEN OR BELOW IT. WHEN CUE FREEZES OR LAGS AS IT OFTEN DOES THIS CAUSES A DANGEROUS OCCURRENCE WHERE THE DRIVER MUST DIVERT ATTENTION FROM THE ROAD TO OPERATE THE CAR'S SYSTEM. WHILE ON MY... Read more
Incident date: May 19, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. WHILE DRIVING 65 MPH AND ATTEMPTING TO DEPRESS THE BRAKE PEDAL, THE BRAKES BECAME INOPERABLE AND THE TRACTION CONTROL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPRO... Read more
Incident date: May 19, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. WHILE DRIVING 65 MPH AND ATTEMPTING TO DEPRESS THE BRAKE PEDAL, THE BRAKES BECAME INOPERABLE AND THE TRACTION CONTROL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPRO... Read more
Incident date: May 19, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. WHILE DRIVING 65 MPH AND ATTEMPTING TO DEPRESS THE BRAKE PEDAL, THE BRAKES BECAME INOPERABLE AND THE TRACTION CONTROL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPRO... Read more
Incident date: Apr 27, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF A CUSTOMER SERVICE SATISFACTION CAMPAIGN REGARDING A THROTTLE POSITIONING SENSOR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT ILLUMINATED WITH THE ENGINE REDUCED POWER ERROR MESSAGE ON THE VEHICLES INSTRUMENT PANEL. THE VEHICLE TAKEN TO THE DEALER FOR A DIAGNOSES, HOWEVER THE ... Read more
Incident date: May 5, 2016
THE CRANK AND CAM SENSORS HAVE CAUSED THE VEHICLE TO STALL OUT WHILE DRIVING OR BEING STOPPED. I HAVE SEEN SEVERAL COMPLAINTS ONLINE REGARDING THIS ISSUE IN MY CAR AND OTHER GM CARS. HOW MANY COMPLAINTS HAVE YOU RECEIVED FOR THIS ISSUE IN GM CARS. IT SEEMS THE DEALERSHIP SHOULD HAVE RECALLED THIS SINCE IT IS A WELL KNOWN AND DOCUMENTED ISSUE AND IS A SAFETY ISSUE WITH CARS STALLING IN THE MIDDL... Read more
Incident date: May 5, 2016
THE CRANK AND CAM SENSORS HAVE CAUSED THE VEHICLE TO STALL OUT WHILE DRIVING OR BEING STOPPED. I HAVE SEEN SEVERAL COMPLAINTS ONLINE REGARDING THIS ISSUE IN MY CAR AND OTHER GM CARS. HOW MANY COMPLAINTS HAVE YOU RECEIVED FOR THIS ISSUE IN GM CARS. IT SEEMS THE DEALERSHIP SHOULD HAVE RECALLED THIS SINCE IT IS A WELL KNOWN AND DOCUMENTED ISSUE AND IS A SAFETY ISSUE WITH CARS STALLING IN THE MIDDL... Read more
Incident date: Jan 11, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE CONTROL MODULE FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE THROTTLE BODY ASSEMBLY WAS... Read more
Incident date: Jan 11, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING 75 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENGINE CONTROL MODULE FAILED AND WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE THROTTLE BODY ASSEMBLY WAS... Read more
Incident date: Apr 15, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING 50 MPH, THE SPEED DECREASED WITHOUT WARNING, AS IF THE BRAKES HAD BEEN DEPRESSED. THE VEHICLE CAME TO A COMPLETE STOP WITHOUT WARNING. THE CONTACT WAS ABLE TO ACCELERATE THE VEHICLE BY APPLYING PRESSURE TO THE ACCELERATOR PEDAL. FURTHERMORE, THE CHECK ENGINE LIGHT ILLUMINATED AND THE AIR BAG LIGHT REMAINED ILLUMINATED AND FLICKERED CONTINUOUS... Read more
Incident date: Apr 15, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING 50 MPH, THE SPEED DECREASED WITHOUT WARNING, AS IF THE BRAKES HAD BEEN DEPRESSED. THE VEHICLE CAME TO A COMPLETE STOP WITHOUT WARNING. THE CONTACT WAS ABLE TO ACCELERATE THE VEHICLE BY APPLYING PRESSURE TO THE ACCELERATOR PEDAL. FURTHERMORE, THE CHECK ENGINE LIGHT ILLUMINATED AND THE AIR BAG LIGHT REMAINED ILLUMINATED AND FLICKERED CONTINUOUS... Read more
Incident date: Apr 15, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING 50 MPH, THE SPEED DECREASED WITHOUT WARNING, AS IF THE BRAKES HAD BEEN DEPRESSED. THE VEHICLE CAME TO A COMPLETE STOP WITHOUT WARNING. THE CONTACT WAS ABLE TO ACCELERATE THE VEHICLE BY APPLYING PRESSURE TO THE ACCELERATOR PEDAL. FURTHERMORE, THE CHECK ENGINE LIGHT ILLUMINATED AND THE AIR BAG LIGHT REMAINED ILLUMINATED AND FLICKERED CONTINUOUS... Read more
Incident date: May 17, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ABNORMAL NOISE FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE ALSO EXPERIENCED A LOSS OF POWER. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER BEING SHIFTED... Read more
Incident date: May 17, 2015
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED AN ABNORMAL NOISE FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE ALSO EXPERIENCED A LOSS OF POWER. THE VEHICLE WAS ABLE TO BE RESTARTED AFTER BEING SHIFTED... Read more
Incident date: May 17, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT THE SEAT BELT WAS FRACTURED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE DRIVER SUSTAINED MULTIPLE MINOR LACERATIONS ON THE LEFT FOREARM DUE TO THE FAILURE, BUT MEDICAL ATTENTION WAS NOT REQUIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 53,000.
1 injured
Incident date: May 17, 2010
TL* THE CONTACT OWNS A 2006 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 70 MPH, THE BRAKES MADE A METAL TO METAL GRINDING NOISE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHO DIAGNOSED THE VEHICLE AND MADE UNKNOWN REPAIRS. THE FAILURE RECURRED APPROXIMATELY ONE YEAR LATER. THE STABILIZER LIGHT REMAINED ILLUMINATED. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS... Read more
Incident date: May 9, 2016
"TAKATA RECALL CAR STARTED TO ALARM FOR NO REASON WHEN I OPENED THE TRUNK WITH THE KEY WITHOUT UNLOCKING DOORS THEN EVENTUALLY ENGINE WOULD CUT OUT IN THE MIDDLE OF DRIVING OR CAR WOULDN'T START ANYMORE BECAUSE OF THE ANTI THEFT SYSTEM DISABLING THE STARTER. IT'S SAID TO BE A KNOWN ISSUE WITH GM VEHICLES SO I'M CURIOUS WHY THERE IS NO RECALL
Incident date: Feb 4, 2016
CAR WAS DAMAGED AT GOLD COAST CADILLAC IN OAKHURST, NEW JERSEY ON FEBRUARY 4,2016. IT WAS T-BONED ON THE RIGHT PASSENGER SIDE REAR DOOR. IT COST $11,622.15 TO REPAIR. THE DEALERSHIP IS REFUSING TO GIVE ME THEIR INSURANCE INFORMATION.
Crash
Incident date: Apr 22, 2016
WHEN THE CAR IS ON IDLE EITHER IN PARK OR DRIVE, WITH THE BARAKE ON THE ENGINE VIBRATES. THIS OCCURRED WITH THE AC OFF. I HAVE 32K MILES AND I TOOK IT TO MY DEALER IN VENICE FL AND THE SERVICE REP DIDNT EVEN ALLOW IT TO GO TO THE SERVICE TECHNICIAN. HE GOT IN THE CAR WITH ME AND HE SAID IT WAS NORMAL AND RECOMENDED A FI CLEANER. I AM CONCERNED THAT THE CAR WILL HESITATE AND MY FAMILY AND I MAY HET... Read more
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THE AIR BAG NEEDED TO BE REPLACED HOWEVER, THE CONTACT STATED THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,837.
Incident date: Feb 15, 2016
WINDSHIELD WIPERS FAILED TO WORK ON LOW, INTERMITTENT OR "RAIN SENSE" SETTINGS. FAILURE WAS INTERMITTENT AND SOMETIMES THE WIPERS WOULD NOT STOP OR THEY CAME ON VOLUNTARILY. ADDITIONALLY, THE WINDSHIELD WASHER FAILED AT THE SAME TIME. THIS WOULD OCCUR WHETHER THE CAR WAS STATIONARY OR IN MOTION AND WAS LOCAL INDEPENDENT. I WENT TO THE LOCAL DEALER WHO INFORMED ME THEY DID NOT WORK ON CARS BU... Read more
Incident date: Jan 1, 2016
I HAVE A 2010 CADILLAC SRX AND BOTH OF THE THE LIGHT COVERS ARE FIELD WITH CONDENSATION THE DRIVERS LIGHT GOT BLOWN OUT BECAUSE OF THE CONDENSATION. IT DOES NOT LOOKE LIKE MY LIGHTS ARE EVEN ON WHEN THEY ARE AND I JUST GOT NEW LIGHTS ON BOTH SIDES. THE DEALERSHIP SAID THE LIGHT COVERS ARE 450.00 A PIECE AND 1300.00 FOR LABOR WHICH I CAN'T AFFORD THEY REALLY SHOULD RECALL THIS BECAUSE IT IS UNSAF... Read more
Incident date: Mar 1, 2010
MOUNTED ON MY NEW VOGUE 2010 SRX CAD (VIN: [XXX]) WERE 275-45-20 TIRES ON 8" WHEELS. INSTEAD OF P235/65R 18. I BELIEVE THAT THIS HAS CAUSED ONGOING (SINCE TIME OF VEHICLE PURCHASE) LOST OF TIRE AIR PRESSURE AND/OR POSSIBLE HUB BEARING ISSUES; AS WELL IS A SAFETY ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Incident date: May 5, 2016
BROKEN SHIFT CABLE PARKED THE VEHICLE AS NORMAL. RETURNED TO THE CAR AND STARTED IT. SHIFTED INTO REVERSE TO LEAVE A PARKING SPACE AND THEN TO DRIVE. THE CAR REMAINED IN REVERSE ONLY CAUSING A DANGEROUS SITUATION IN A PARKING LOT. WHEN I THEN SHUT IT OFF, IT WOULD NOT START AS IT BELIEVED IT WAS IN REVERSE. CAR HAD TO BE TOWED AND DEALER CHARGE $600 TO REPLACE THE SHIFTER CABLE. I WENT ONL... Read more
Incident date: May 5, 2015
BRAKES FAIL WHEN MAKING SHARP TURNS. I CONTACTED GM AND THEY CLAIM TO HAVE NEVER HEARD OF THE PROBLEM, I'VE HAD IT FIXED LAST YEAR AND IT IS STARTING TO HAPPEN AGAIN.
Incident date: Apr 11, 2016
WE PURCHASED THE VEHICLE ON APRIL 9,2016, WITH 5 MILES ON IT . WE TOOK THE CAR OUT OF TOWN ON APRIL 11,2016. AFTER APPROXIMATELY 400 MILES, WHILE IN CITY TRAFFIC ,THE ENGINE BEGAN REVVING AND THE CAR JERKED, AND POPPED OUT OF DRIVE. I IMMEDIATELY CALLED ON STAR. THE VEHICLE WAS TOWED TO THE DEALERSHIP. DIAGNOSIS THE FOLLOWING DAY WAS EXTENSIVE INTERNAL TRANSMISSION FAILURE. EVIDENTLY, A METAL PIEC... Read more
Incident date: May 2, 2016
2003 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE STARTS UP AND DRIVES FOR A WHILE THEN SHUTS DOWN WITHOUT WARNING. *SMD THE CONSUMER ALSO STATED THE IDLER ARMS AND CRANK SENSORS WERE REPLACED. *JB
Incident date: May 2, 2016
2003 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE STARTS UP AND DRIVES FOR A WHILE THEN SHUTS DOWN WITHOUT WARNING. *SMD THE CONSUMER ALSO STATED THE IDLER ARMS AND CRANK SENSORS WERE REPLACED. *JB
Incident date: May 2, 2016
2003 CADILLAC CTS. CONSUMER WRITES IN REGARDS TO VEHICLE STARTS UP AND DRIVES FOR A WHILE THEN SHUTS DOWN WITHOUT WARNING. *SMD THE CONSUMER ALSO STATED THE IDLER ARMS AND CRANK SENSORS WERE REPLACED. *JB
Incident date: May 2, 2010
HEADLIGHTS FLICKERS AND THEN TURNS OFF. RANDOM LEFT AND RIGHT SIDE, TOOK CAR TO DEALER WHILE STILL UNDER WARRANTY 4 TIMES, THEY SAID THEY COULDN'T FIND ANYTHING WRONG ... BS 😡 !! I FIRST NOTICED THE PROBLEM AT 28,000 MI & STILL THE SAME AT 50,000 MI ... WAITING FOR A RECALL ?? COME GM THIS CAR WAS NOT CHEAP !!!
Incident date: Jun 20, 2013
HAD TO REPLACE THE POWER STEERING HOSE (#06V105000) AND WHEN I NOTICED THAT THIS WAS A RECALL ITEM I CALLED CADILLAC FOR REIMBURSEMENT. I WAS TOLD MY VIN WAS NOT INCLUDED IN THIS RECALL.
Incident date: May 2, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE REAR LIFTGATE CLOSED INDEPENDENTLY AND STRUCK THE CONTACT'S HEAD. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Incident date: May 6, 2016
UP TO THIS DAY IT HAS BEEN FINE, BUT NOW MY COSTCO SCENERA CAR SEAT WON'T UNLATCH THE BOTTOM BUCKLE. IT ACTS LIKE IT IS STUCK AND I CANNOT GET MY SON OUT WITHOUT HAVING TO PRY. I HAVEN'T DONE ANYTHING TO CORRECT IT AS I DON'T KNOW HOW.
Incident date: May 3, 2016
WENT TO START UP MY 2006 STS-V TODAY. AFTER A FEW BLOCKS OF DRIVING MY AIRBAG LIGHT CAME ON. ANOTHER FEW SECONDS PASSED AND ACROSS THE MESSAGE BOARD IT SAID SERVICE AIRBAG SYSTEM.
Incident date: Apr 30, 2016
HEADLIGHTS LENS FILL WITH WATER AND SHORT OUT
Incident date: May 3, 2016
THERE IS A JOLTING IN THE REAR OF THE CAR THAT IS ACTING LIKE SOMEONE IS STAB BRAKING.IT DOES IT AT ALL SPEEDS BUT DOES NOT DO IT ALL THE TIME
Incident date: Feb 28, 2016
HAD DRIVEN THE VEHICLE 30 MINS PRIOR, STOPPED, SHUT IT OFF LEFT IN DRIVE WAY FOR 20 MINUTES, RETURNED TRIED TO START WITH BUTTON - INFORMATION PANEL STATED IT COULD NOT FIND REMOTE, MADE SEVERAL ATTEMPTS TO START WITHOUT SUCCESS. GOT A RIDE HOME 30 MILES AWAY TO GET SPARE REMOTE, IT WAS NOT RECOGNIZED BY THE VEHICLE EITHER. HAD VEHICLE TOWED TO DEALER, WHO COULD NOT FIND THE PROBLEM AND BELIEVED ... Read more
Incident date: Apr 30, 2016
TL* THE CONTACT OWNS A 1999 CADILLAC SEVILLE. THE CONTACT STATED THAT AFTER THE VEHICLE WAS STARTED, THE TEMPERATURE GAUGE DISPLAYED THAT THE VEHICLE WAS OVERHEATING. THE VEHICLE WAS NOT DIAGNOSED HOWEVER, THE TEMPERATURE GAUGE AND THE WATER PUMP WAS REPLACED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 294,853.
Incident date: May 2, 2016
REGARDING TSB 11340 (NHTSA REFERENCE- 10043857), WHICH STATES, "IF PREMATURE WEAR OF THE TIMING CHAIN OCCURS ON YOUR 2007 MODEL YEAR GMC ACADIA; SATURN OUTLOOK; 2007-2009 MODEL YEAR CADILLAC CTS, SRX, STS; 2009 MODEL YEAR BUICK ENCLAVE; CHEVROLET TRAVERSE; GMC ACADIA; OR SATURN OUTLOOK VEHICLE, EQUIPPED WITH A 2.8L/3.6L V6 ENGINE, WITHIN 10 YEARS OF THE DATE YOUR VEHICLE WAS ORIGINALLY PLACED IN S... Read more
Incident date: May 1, 2016
WHEN TURNING AT A LOW RATE OF SPEED THE BREAKING SYSTEM COMPLETELY FAILS. THIS NEARLY CAUSED MY ENTIRE FAMILY TO END UP IN THE MIDDLE OF A VERY BUSY HIGHWAY. THANKFULLY WE WERE TRAVELING SLOW AND THE EMERGENCY BREAK WORKED. WE IMMEDIATELY GOT HOME AND CHECKED FLUID AS WAS WELL. READING THROUGH ONLINE COMPLAINTS THERE ARE MANY PEOPLE COMPLAINING OF THE EXACT SAME THING. I AM TRULY WORRIED THIS... Read more
Incident date: May 1, 2016
SRX WAS DRIVEN EARLIER IN THE DAY WITHOUT INCIDENT. PARKED AT HOME, THEN 6 HOURS LATER CAR DOOR OPENED AND PANORAMIC SUNROOF MAIN PANEL EXPLODED, THE SHATTERED GLASS WAS CAUGHT BY THE RETRACTABLE HEADLINER.
Incident date: May 13, 2014
WILD TRAVELING FAR RIGHT LANE 45 MILE-AN-HOUR 5 LANE MAJOR ROAD IN MICHIGAN HIT POTHOLE LOST ALL CONTROL OF THE VEHICLE BEARD LEFT INTO ONCOMING TRAFFIC STRUGGLED CAR BACK TO THE RIGHT TOOK OVER 1 MILES TO FINALLY COME TO AN ABRUPT STOP AT A FOUR FOOT CONCRETE BARRIER IN FRONT OF A CAR DEALERSHIP AIRBAGS DID NOT DEPLOY LOSS OF CONTROL BRAKES STEERING VERY HARD
Crash
1 injured
Incident date: May 13, 2014
WILD TRAVELING FAR RIGHT LANE 45 MILE-AN-HOUR 5 LANE MAJOR ROAD IN MICHIGAN HIT POTHOLE LOST ALL CONTROL OF THE VEHICLE BEARD LEFT INTO ONCOMING TRAFFIC STRUGGLED CAR BACK TO THE RIGHT TOOK OVER 1 MILES TO FINALLY COME TO AN ABRUPT STOP AT A FOUR FOOT CONCRETE BARRIER IN FRONT OF A CAR DEALERSHIP AIRBAGS DID NOT DEPLOY LOSS OF CONTROL BRAKES STEERING VERY HARD
Crash
1 injured
Incident date: May 13, 2014
WILD TRAVELING FAR RIGHT LANE 45 MILE-AN-HOUR 5 LANE MAJOR ROAD IN MICHIGAN HIT POTHOLE LOST ALL CONTROL OF THE VEHICLE BEARD LEFT INTO ONCOMING TRAFFIC STRUGGLED CAR BACK TO THE RIGHT TOOK OVER 1 MILES TO FINALLY COME TO AN ABRUPT STOP AT A FOUR FOOT CONCRETE BARRIER IN FRONT OF A CAR DEALERSHIP AIRBAGS DID NOT DEPLOY LOSS OF CONTROL BRAKES STEERING VERY HARD
Crash
1 injured