Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,107 complaints for CADILLAC
Incident date: Sep 19, 2016
DRIVING OUR 2015 ESCALADE ON I-45 JUST NORTH OF HUNTSVILLE, TX ABOUT 11:30 AM. DRIVING WITH CRUISE CONTROL ON AT SPEED LIMIT OF 75 MPH. THERE WAS A PEEP, CAR RAPIDLY DECELERATED TO BELOW 50, AND LOW TIRE PRESSURE LIGHT CAME ON. IF SOMEONE HAD BEEN CLOSE BEHIND ME, WE WOULD HAVE BEEN HIT BEFORE I COULD HAVE REACTED. PULL OFF ON AN EXIT AND CALLED CADILLAC SERVICE ADVISER IN HUNTSVILLE. NO HEL... Read more
Incident date: Jan 9, 2015
I AM THE OWNER OF THIS 2007 GM PRODUCT. I TOOK MY CAR TO FRANKEL CADILLAC 1/09/15 , INVOICE NUMBER 60596 AND I WAS NEVER NOTIFIED THAT THERE WERE RECOMMENDED RECALLS ON MY VEHICLE. ON THAT DATE THERE WERE SOME PROBLEMS RELATED TO THE WIRING ON THE ABS AND EBTM AND I DENIED THE SERVICE TO BE DONE THERE BECAUSE I WAS QUOTED A COST OF OVER 2,500 DOLLARS AND I WAS INFORMED THAT IT MIGHT ESCALATE TO ... Read more
Incident date: Jan 9, 2015
I AM THE OWNER OF THIS 2007 GM PRODUCT. I TOOK MY CAR TO FRANKEL CADILLAC 1/09/15 , INVOICE NUMBER 60596 AND I WAS NEVER NOTIFIED THAT THERE WERE RECOMMENDED RECALLS ON MY VEHICLE. ON THAT DATE THERE WERE SOME PROBLEMS RELATED TO THE WIRING ON THE ABS AND EBTM AND I DENIED THE SERVICE TO BE DONE THERE BECAUSE I WAS QUOTED A COST OF OVER 2,500 DOLLARS AND I WAS INFORMED THAT IT MIGHT ESCALATE TO ... Read more
Incident date: Jan 9, 2015
I AM THE OWNER OF THIS 2007 GM PRODUCT. I TOOK MY CAR TO FRANKEL CADILLAC 1/09/15 , INVOICE NUMBER 60596 AND I WAS NEVER NOTIFIED THAT THERE WERE RECOMMENDED RECALLS ON MY VEHICLE. ON THAT DATE THERE WERE SOME PROBLEMS RELATED TO THE WIRING ON THE ABS AND EBTM AND I DENIED THE SERVICE TO BE DONE THERE BECAUSE I WAS QUOTED A COST OF OVER 2,500 DOLLARS AND I WAS INFORMED THAT IT MIGHT ESCALATE TO ... Read more
Incident date: Jun 8, 2016
TAKATA RECALLED MY 77 YEAR OLD MOTHER, A DIABETIC, RECENTLY RAN INTO THE BACK OF A COP CAR IN MYRTLE BEACH, SC WHEN HER BLOOD SUGAR WAS LOW. HER HEAD BANGED AGAINST THE WHEEL AND HER AIRBAGS DEPLOYED BUT DIDN'T DEFLATE. SHE WAS DRIVING A 2004 CADILLAC CTS SEDAN WITH AROUND 60K MILES ON IT, WITH VIN NUMBER [XXX]. I HAVE CONTACTED CADILLAC CORPORATE AND THEY ARE PROCESSING MY INFORMATION AT THE MOM... Read more
Crash
Incident date: Sep 1, 2016
TL* THE CONTACT OWNED A 2006 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HIT A CURB AND DROVE INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEA... Read more
Crash
1 injured
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Jun 1, 2016
TL* THE CONTACT OWNS A 2014 CADILLAC ATS. WHILE DRIVING 20 MPH, THE TRUNK OPENED ON ITS OWN. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS PARKED. THE DEALER COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 15,748.
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD ... Read more
Incident date: Aug 11, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000.
Incident date: Sep 5, 2016
I HAD A P0008 CHECK ENGINE CODE COME UP ON MY CAR FOR TIMING CHAIN ISSUES. GM ISSUED A SPECIAL EXTENDED WARRANTY FOR 2008-2009 CADILLAC CTS WITH THIS ISSUE, BUT THEY STATED I AM NOT COVERED UNDER THIS WARRANTY, BUT IT IS THE SAME PROBLEM AS THE TSB THEY ISSUED.
Incident date: Mar 12, 2012
TL* THE CONTACT OWNS A 2005 CADILLAC XLR. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE LOST POWER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11E009000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. T... Read more
Incident date: Sep 13, 2016
I WAS DRIVING ON A CITY STREET GOING 40 MPH AND THE REAR SUSPENSION DROPPED WITHOUT WARNING RESULTING IN LOSS OF CONTROL OF THE VEHICLE AND ALMOST CAUSING AN ACCIDENT.
Incident date: Aug 31, 2016
HAD TO REPLACE MY 2013 SRX BATTERY THEN NOT LONG AFTER MY CUE SYSTEM FROZE UP I TOOK IT TO CADILLAC DEALER AS IT CONTROLS HEAT/AIR/RADIO/ETC. ANOTHER MECHANIC THOUGHT AN UPDATE WOULD WORK BUT NOPE THE ONE GUY SAID CENTER STACK NEEDS TO BE REPLACED ANOTHER SAID HMI MODULE (SAME DEALERSHIP) A $1500.00 REPAIR BUT THEY CAN'T GET THE PART IT'S ON BACK -ORDER . CAR HESITATES WHEN ACCELERATING .
Incident date: Sep 1, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT WHILE STATIONARY, THE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT THE AIR BAG SENSORS DO NOT RECOGNIZE WHEN AN OCCUPANT WAS IN THE SEAT AND THE AIR BAG WARNING LIGHT REMAINED OFF INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 122,900.
Incident date: Sep 6, 2016
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING 2 MPH, THE BRAKES MALFUNCTIONED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.
Incident date: Sep 9, 2016
REAR SUSPENSION FAILED DRIVING DOWN HIGHWAY AT APPROX 60 MPH. REAR END OF VEHICLE WAS LOWERED TO THE POINT WHERE THE TIRE WAS RUBBING ON UNDERCARRIAGE. CAR WAS VERY UNSTABLE AND BOUNCING UP AND DOWN VIOLENTLY. MESSAGE ON DASHBOARD STATED "SERVICE LEVELING SYSTEM". COULD NOT TOW THE CAR REAR WAS TOO LOW TO THE GROUND.
Incident date: Sep 9, 2016
DESIGN AND REPAIR OF DAYTIME RUNNING LIGHTS (DRL) IS SO POOR THAT ONE IS TEMPTED TO DISCONNECT THEM. THE DRL BULB IS THE SAME AS THE TURN SIGNAL BULB. EVIDENTLY, THE HOUSING FOR THIS BULB WAS DESIGNED IN PLASTIC, AS IS COMMON WITH MANY LIGHT HOUSINGS. HOWEVER, THE DESIGN FAILED TO CONSIDER THAT THE DRL IS ON WHENEVER THE CAR IS ON. OVER TIME, AND FREQUENTLY, THERE IS A PROBLEM WITH EITHER THE ... Read more
Incident date: Aug 22, 2016
THE WINDSHIELD ON THIS CAR IS SEVERELY FLAWED. THERE ARE NUMEROUS AIR BUBBLES AND BLISTERING AFFECTING YOUR VISIBILITY OUT OF THE FRONT WINDSHIELD. IT LOOKS LIKE THE WINDSHIELD IS DELAMINATING. I SEARCHED IN GOOGLE AND IT APPEARS I AM NOT THE ONLY ONE EXPERIENCING THESE ISSUES. SAME MAKE/MODEL AND YEAR.
Incident date: Aug 27, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE EQUIPPED WITH NEXEN ROADIAN HP TIRES, SIZE: 285/45R22. WHILE INSTALLING TIRES ON THE VEHICLE AND INFLATING THEM, THE TIRE SIDEWALLS EXPLODED. THE CONTACT STATED THAT THE TIRES WERE REPLACEMENT TIRES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 150,000 AND THE APPROXIMATE TIRE FAILURE MILEAGE WAS 0.
CADILLAC
ESCALADE ESV
(2007) — AIR BAGS
Sep 7, 2016
Incident date: Sep 7, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAI... Read more
Incident date: Sep 1, 2016
2007 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS TO PASSENGER FRONT AIRBAG MODULE RECALL ISSUES AND NOT BEING NOTIFIED OF THE ISSUE. *SMD
Incident date: Jul 31, 2016
INVOLVED IN HEAD-ON COLLISION ON JULY 31, 2016 WHEN A VEHICLE PULLED OUT IN FRONT OF ME ON A CLEAR, DRY, DAY ON PAVEMENT I WAS TRAVELING ABOUT 30 MPH AND TRIED TO SWERVE TO MISS THE OTHER VEHICLE, BUT MY VEHICLE MADE CONTACT ON THE LEFT FRONT QUARTER PANEL OF MY CAR HITTING THE OTHER VEHICLE AT THE DRIVERS SIDE DOOR. MY AIR BAG DID NOT GO OFF NOR DID THE SEAT BELT STOP ME FROM HITTING THE STEE... Read more
Crash
Incident date: Jul 31, 2016
INVOLVED IN HEAD-ON COLLISION ON JULY 31, 2016 WHEN A VEHICLE PULLED OUT IN FRONT OF ME ON A CLEAR, DRY, DAY ON PAVEMENT I WAS TRAVELING ABOUT 30 MPH AND TRIED TO SWERVE TO MISS THE OTHER VEHICLE, BUT MY VEHICLE MADE CONTACT ON THE LEFT FRONT QUARTER PANEL OF MY CAR HITTING THE OTHER VEHICLE AT THE DRIVERS SIDE DOOR. MY AIR BAG DID NOT GO OFF NOR DID THE SEAT BELT STOP ME FROM HITTING THE STEE... Read more
Crash
CADILLAC
ESCALADE ESV
(2011) — AIR BAGS
Sep 4, 2016
Incident date: Jul 15, 2016
TAKATA RECALL GM SAYS VEHICLE IS SAFE TO DRIVE. I DON'T FEEL SAFE IN THE VEHICLE THOUGH I HAVE NO OTHER OPTIONS. I HAVE FOUR DAUGHTERS AGES 4 TO 10 YEARS OLD. THEIR SAFETY IS PARAMOUNT TO ME. ACCORDING TO GM I HAVE BEEN ADVISE NOT TO TAKE ACTION. AND I WILL BE NOTIFIED WHEN THE PART BECOMES AVALIABLE IN ORDER TO MAKE REPAIRS.
Incident date: Sep 2, 2016
WHILE IN MOTION ON A HIGHWAY, THE ALL WHEEL DRIVE OFF, SERVICE STABILITRAK SERVICE, SERVICE TRACTION CONTROL AND SERVICE BRAKE ASSIST DISPLAYED ON THE DASHBOARD. MY BRAKES WERE AFFECTED FOR A WHILE, THEN RETURNED TO NORMAL. AFTER THAT I HAVE THE SAME INTERMITTENTLY.
Incident date: Sep 1, 2015
3 OF THE 4 WHEEL BEARING/HUBS ARE BAD. NEED TO REPLACE THREE. THOUGHT IT WAS TIRES, BUT IT IS THE WHEEL BEARINGS. I HAVE 114,000 MILES ON THE VEHICLE AND NO POWER TRAIN WARRANTY NOW. HAS BEEN LIKE THIS FOR 50,000 MILES AND THOUGHT IT WAS THE TIRES I BOUGHT BECAUSE IT STARTED RIGHT AFTER NEW TIRES INSTALL.
Incident date: Aug 19, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC STS. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE CONTACT OBSERVED AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE HAD A NEW STARTER AND ALTERNATOR. THE MANUFACTURER WAS NOT MADE AWARE... Read more
Incident date: Aug 19, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC STS. WHILE DRIVING 65 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE CONTACT OBSERVED AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE HAD A NEW STARTER AND ALTERNATOR. THE MANUFACTURER WAS NOT MADE AWARE... Read more
Incident date: Aug 31, 2016
POWER STEERING FLUID IS SQUIRTING ALL OVER MY ENGINE COMPARTMENT. THERE IS A RECALL FOR THE MAKE MODEL AND YEAR OF MY VEHICLE, BUT CADILLAC KEEPS TELLING ME THAT IT'S NOT A PROBLEM FOR MY VIN. WHEN I DRIVE THE CAR, POWER STEERING FLUID CONTACTS THE HOT ENGINE PARTS AND BEGINS SMOKING. THEY'VE HAD A RECALL FOR THIS. I DON'T WANT MY CAR TO CATCH FIRE SO I STOPPED DRIVING IT. I SHOULDN'T HAVE TO PAY ... Read more
Incident date: Aug 28, 2016
THE CAR SMELLS REALLY BAD LIKE GAS AT THE REAR OF CAR FROM GAS TANK UNDERNEATH CAR AND LOOKS LIKE A LEAK FROM TOP CAN NOT SEE WERE FROM EXACTLY.
Incident date: May 2, 2016
REGARDING TSB 11340 (NHTSA REFERENCE- 10043857), WHICH STATES, "IF PREMATURE WEAR OF THE TIMING CHAIN OCCURS ON YOUR 2007 MODEL YEAR GMC ACADIA; SATURN OUTLOOK; 2007-2009 MODEL YEAR CADILLAC CTS, SRX, STS; 2009 MODEL YEAR BUICK ENCLAVE; CHEVROLET TRAVERSE; GMC ACADIA; OR SATURN OUTLOOK VEHICLE, EQUIPPED WITH A 2.8L/3.6L V6 ENGINE, WITHIN 10 YEARS OF THE DATE YOUR VEHICLE WAS ORIGINALLY PLACED IN S... Read more
Incident date: Jul 11, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE KEY WOULD NOT TURN OVER TO START THE VEHICLE. THE VEHICLE STALLED SEVERAL TIMES WITHOUT WARNING, INCLUDING WHILE DRIVING OVER A RAILROAD TRACK. THE CONTACT RECEIVED ASSISTANCE FROM A PASSERBY TO PUSH THE VEHICLE OVER THE RAILROAD TRACKS. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A WIRE THAT FRACTU... Read more
Incident date: Aug 24, 2016
THE CAR AIRBAG HARNESS FAILED AND IT WAS REPLACED WITH PART 20973030 . I WAS NOT REIMBURSED FOR THIS FAILURE AND THE CAR HAS LIMITED MILES ON IT. IT APPEARS TO BE A REGULAR PROBLEM WITH THE CTS HARNESS SYSTEM AND SHOULD BE ON THE RECALL LIST WITH OTHER SIMILAR AIRBAG PROBLEMS GENERAL MOTORS CURRENTLY HAS. THANKS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5... Read more
Incident date: Aug 12, 2016
THE PASSENGER SIDE HEADLIGHT HAS MOISTURE IN IT AND DOES NOT WORK. THIS APPEARS TO BE A COMMON PROBLEM WITH SOME OWNERS REPORTEDLY LOSING BOTH HEAD LAMPS DO TO THIS PROBLEM. EXTREMELY DANGEROUS. ONE PERSON ON THE CADILLAC FORUM REPORTED THAT THERE WERE 30,000 POST REGARDING THIS PROBLEM. GOING BACK SEVERAL YEARS. THIS APPEARS TO BE AN ONGOING DESIGN PROBLEM THAT GM REFUSES TO ACKNOWLEDGE. THE COST... Read more
Incident date: Aug 27, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE REDUCE ENGINE SPEED WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE CONTACT ALSO STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ACCELERATOR PEDAL SENSOR NEED... Read more
Incident date: Aug 29, 2016
I HAVE A CADILLAC SRX 2010 WITH 79K MILES. I WAS JUST INFORMED THAT I HAVE A TIMING CHAIN THAT NEEDS TO BE REPLACED. THEY TELL ME THAT BECAUSE I HAVE THE 3.0L ENGINE IT IS NOT COVERED BY THE RECALL ON THE 3.6L ENGINE. BUT THROUGH MY RESEARCH ONLINEI FIND THAT THERE IS NO DIFFERENCE IN THE TIMING CHAIN OR THE TENSIONERS. THE ISSUE IS IF MY ENGINE WERE TO SEIZE AND CAUSE THE VEHICLE TO ABRUPTLY L... Read more
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PAR... Read more
Incident date: Aug 24, 2016
AT 101,000 MILES MY 2009 CADILLAC CTS AWD STARTING TO "THUMP" WHEN SHIFTING FROM REVERSE TO DRIVE OR VICE VERSA. IT ALSO DID IT WHEN COMING TO A STOP. THIS STARTED HAPPENING ON A THURSDAY. I MADE AN APPOINTMENT FOR SERVICE FOR THE FOLLOWING WEDNESDAY AT THE DEALER. ON MY WAY TO THE SERVICE APPOINTMENT, THE TRANSMISSION FAILED ONE MILE FROM THE DEALERSHIP ON A BUSY HIGHWAY. I MANAGED TO SAFELY GET ... Read more
Incident date: Aug 25, 2016
JUST BOUGHT THE VEHICLE USED AND I HEAR A NOISE COMING FROM THE REAR BACK OF THE CAR. THE KEY FOB WASN'T WORKING CORRECTLY AND DRAINED THE BATTERY AND I HAD TO BUY A NEW BATTERY. I REALLY DON'T KNOW WHAT WRONG WITH THE VEHICLE BUT ITS DRIVEABLE FOR NOW BESIDES THE SLIGHT BANGING NOISE. IT NEED TO BE CHECKED FOR RECALLS.
Incident date: Aug 25, 2016
JUST BOUGHT THE VEHICLE USED AND I HEAR A NOISE COMING FROM THE REAR BACK OF THE CAR. THE KEY FOB WASN'T WORKING CORRECTLY AND DRAINED THE BATTERY AND I HAD TO BUY A NEW BATTERY. I REALLY DON'T KNOW WHAT WRONG WITH THE VEHICLE BUT ITS DRIVEABLE FOR NOW BESIDES THE SLIGHT BANGING NOISE. IT NEED TO BE CHECKED FOR RECALLS.
Incident date: Aug 25, 2016
JUST BOUGHT THE VEHICLE USED AND I HEAR A NOISE COMING FROM THE REAR BACK OF THE CAR. THE KEY FOB WASN'T WORKING CORRECTLY AND DRAINED THE BATTERY AND I HAD TO BUY A NEW BATTERY. I REALLY DON'T KNOW WHAT WRONG WITH THE VEHICLE BUT ITS DRIVEABLE FOR NOW BESIDES THE SLIGHT BANGING NOISE. IT NEED TO BE CHECKED FOR RECALLS.
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFI... Read more
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) AND STATED THAT THE REMEDY AND THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WO... Read more
Incident date: Aug 25, 2016
MY BRAKES FAILED AS I WAS DRIVING THE CAR, I HAD JUST MADE A U TURN AND WAS PARKING IN A PARKING SPACE ON A CITY STREET WHEN THE BRAKES FAILED. THE PEDAL WENT TO THE FLOOR AND DID NOT STOP THE CAR. ALTHOUGH, I PUMPED THE BRAKES NOTHING HAPPENED. PRAISE THE LORD JESUS I WAS GOING VERY SLOW AS THERE WAS SEPTA BUS BEHIND ME AND CAR IN FRONT OF ME.
Incident date: Jul 25, 2016
WHILE VEHICLE IS RUNNING THE RADIO TURNS OFF AND ON INTERMITTENTLY STATIONARY OR MOVING. THE VEHICLES WHILE DRIVING SHUT DOWN WHILE DRIVING. THE CAR SOMETIMES WON'T START WHEN TURNING ON THE IGNITION SWITCH. AIRBAG LIGHTS IS ON AND CHECK VOLTAGE LIGHT ARE REGISTERING WHILE STATIONARY OR DRIVING. THE PLUGS, ALTERNATOR AND CORE PACK WAS REPLACED HOPING TO RESOLVE THE ISSUE. TOOK VEHICLE TO THE CADI... Read more
Incident date: Jul 25, 2016
WHILE VEHICLE IS RUNNING THE RADIO TURNS OFF AND ON INTERMITTENTLY STATIONARY OR MOVING. THE VEHICLES WHILE DRIVING SHUT DOWN WHILE DRIVING. THE CAR SOMETIMES WON'T START WHEN TURNING ON THE IGNITION SWITCH. AIRBAG LIGHTS IS ON AND CHECK VOLTAGE LIGHT ARE REGISTERING WHILE STATIONARY OR DRIVING. THE PLUGS, ALTERNATOR AND CORE PACK WAS REPLACED HOPING TO RESOLVE THE ISSUE. TOOK VEHICLE TO THE CADI... Read more
Incident date: Jul 25, 2016
WHILE VEHICLE IS RUNNING THE RADIO TURNS OFF AND ON INTERMITTENTLY STATIONARY OR MOVING. THE VEHICLES WHILE DRIVING SHUT DOWN WHILE DRIVING. THE CAR SOMETIMES WON'T START WHEN TURNING ON THE IGNITION SWITCH. AIRBAG LIGHTS IS ON AND CHECK VOLTAGE LIGHT ARE REGISTERING WHILE STATIONARY OR DRIVING. THE PLUGS, ALTERNATOR AND CORE PACK WAS REPLACED HOPING TO RESOLVE THE ISSUE. TOOK VEHICLE TO THE CADI... Read more
Incident date: Aug 8, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. THE CONTACT STATED THAT WHILE PULLING OUT OF A PARKING SPACE, THE STEERING WHEEL SEIZED AS THE VEHICLE ACCELERATED BUT LOOSENED AS THE VEHICLE DECELERATED. THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS DRIVEN AT A VERY LOW SPEEDS TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ACTUATOR FAILED AND NEEDED TO BE REPLAC... Read more
Incident date: Aug 8, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT A LOUD TICKING NOISE EMITTED FROM THE FRONT END OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT EXHAUST FLUID WAS LEAKING FROM THE MANIFOLDS DUE TO FRACTURES IN THE BOLTS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000... Read more