Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Mar 21, 2017
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. WHILE PULLING INTO A PARKING AREA, SMOKE ENTERED THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITH HIS BABY. UPON FURTHER INSPECTING THE HOOD AREA, IT WAS NOTICED THAT THE FIRE ORIGINATED NEAR THE BATTERY AND POWER STEERING. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND THE VEHICLE WAS LEFT AT THE LOCATION. A POLICE REPORT WAS NOT FILED. TH... Read more
Fire
Incident date: Mar 21, 2017
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. WHILE PULLING INTO A PARKING AREA, SMOKE ENTERED THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITH HIS BABY. UPON FURTHER INSPECTING THE HOOD AREA, IT WAS NOTICED THAT THE FIRE ORIGINATED NEAR THE BATTERY AND POWER STEERING. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND THE VEHICLE WAS LEFT AT THE LOCATION. A POLICE REPORT WAS NOT FILED. TH... Read more
Fire
Incident date: Mar 21, 2017
TL* THE CONTACT OWNS A 2003 CADILLAC ESCALADE. WHILE PULLING INTO A PARKING AREA, SMOKE ENTERED THE VEHICLE. THE CONTACT WAS ABLE TO EXIT THE VEHICLE WITH HIS BABY. UPON FURTHER INSPECTING THE HOOD AREA, IT WAS NOTICED THAT THE FIRE ORIGINATED NEAR THE BATTERY AND POWER STEERING. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND THE VEHICLE WAS LEFT AT THE LOCATION. A POLICE REPORT WAS NOT FILED. TH... Read more
Fire
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER. THE CONTACT WOULD HAVE TO RESTART THE VEHICLE IN ORDER TO CONTINUE DRIVING. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE VEHICLE'S TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE ... Read more
Incident date: Mar 17, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT HEARD A LOUD NOISE AND OBSERVED THAT THE SUN ROOF SHATTERED. THE CONTACT DROVE THE VEHICLE TO THE DEALER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Incident date: Feb 28, 2017
2012 CADILLAC CTS WAGON: REAR STOP, TURN SIGNAL, BACK-UP, BRAKE LIGHTS ARE COMING AWAY FROM BODY OF VEHICLE. THE TABS UNDER THE TOP HAVE BROKEN OFF AND LIGHTS DO NOT FIT THE BODY OF VEHICLE AS DESIGNED. THE LIGHTS WORK AS DESIGNED, PHOTOS ATTACHED OF COMPLAINT. IT APPEARS THAT THE PLASTIC THESE LIGHTS WERE MANUFACTURED FROM IS DEFECTIVE AND LIGHTS COULD BE CHANGING SHAPE AND DISTORTING UNDER T... Read more
Incident date: Dec 15, 2016
TL* THE CONTACT OWNS A 2016 CADILLAC SRX. WHILE STATIONARY, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. AS A RESULT, THE VEHICLE THE CONTACT STRUCK HIT THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK AND NECK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED. THE MANUFACTURER WAS NOT MADE AWARE OF THE CRA... Read more
Crash
1 injured
Incident date: Mar 31, 2016
TL* THE CONTACT OWNED A 2003 CADILLAC CTS. WHILE DRIVING OUT OF THE PARKING LOT, THE VEHICLE STALLED AND ABRUPTLY SHUT DOWN. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK, SHOULDER, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MAD... Read more
Crash
1 injured
Incident date: Mar 31, 2016
TL* THE CONTACT OWNED A 2003 CADILLAC CTS. WHILE DRIVING OUT OF THE PARKING LOT, THE VEHICLE STALLED AND ABRUPTLY SHUT DOWN. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED NECK, SHOULDER, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOT MAD... Read more
Crash
1 injured
Incident date: Mar 18, 2017
AFTER COMING TO A STOP, CAR ENGINE SHUT OFF. NO WARNING OR FAILURE LIGHTS CAME ON. PUT CAR IN PARK AND RESTARTED. DASH LOOKED TOTALLY NORMAL BUT NO RPM'S. CANNOT SAY WHETHER CAR ENGINE STOPPED BEFORE CAR CAME TO A STOP BUT SOMETIME BETWEEN SLOWING FOR A STOP SIGN TO WHEN I CAME TO A STOP AT STOP SIGN.
Incident date: Mar 15, 2017
RANDOMLY WHEN I GO TO START MY VEHICLE IT WON'T START BUT THE BATTERY IS GOOD,WHICH LEAVES ME STRANDED ....AND ALSO RANDOMLY WHILE DRIVING THE TRACTION CONTROL LIGHTS UP SAYING TRACTION CONTROL OFF ALONG WITH EVERY LIGHT IN THE DASH DISPLAYED AND MAKING THE CHIMING SOUND.IT REDUCES THE ENGINE POWER SUDDENLY WHILE AT A HIGH SPEED CAUSING ME TO SWERVE IN FREEWAY TRAFFIC.
Incident date: Mar 15, 2017
RANDOMLY WHEN I GO TO START MY VEHICLE IT WON'T START BUT THE BATTERY IS GOOD,WHICH LEAVES ME STRANDED ....AND ALSO RANDOMLY WHILE DRIVING THE TRACTION CONTROL LIGHTS UP SAYING TRACTION CONTROL OFF ALONG WITH EVERY LIGHT IN THE DASH DISPLAYED AND MAKING THE CHIMING SOUND.IT REDUCES THE ENGINE POWER SUDDENLY WHILE AT A HIGH SPEED CAUSING ME TO SWERVE IN FREEWAY TRAFFIC.
Incident date: Mar 15, 2017
RANDOMLY WHEN I GO TO START MY VEHICLE IT WON'T START BUT THE BATTERY IS GOOD,WHICH LEAVES ME STRANDED ....AND ALSO RANDOMLY WHILE DRIVING THE TRACTION CONTROL LIGHTS UP SAYING TRACTION CONTROL OFF ALONG WITH EVERY LIGHT IN THE DASH DISPLAYED AND MAKING THE CHIMING SOUND.IT REDUCES THE ENGINE POWER SUDDENLY WHILE AT A HIGH SPEED CAUSING ME TO SWERVE IN FREEWAY TRAFFIC.
Incident date: Nov 30, 2016
FRONT PASSENGER DOOR DOES NOT ALWAYS OPEN FROM THE OUTSIDE WHILE STATIONARY, AND/OR IN PARK, OR WHETHER THE ENGINE IS RUNNING OR OFF. IF THIS CAR IS EVER IN AN ACCIDENT, EMERGENCY WORKERS WOULD HAVE TO TAKE EXTRA STEPS, AND VALUABLE TIME, TO TRY TO SUCCESSFULLY EXTRACT ANY VICTIM FROM THE PASSENGER SIDE. I SEE IT HAS BEEN REPORTED BEFORE!
Incident date: Feb 20, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THERE WAS A PROGRESSING OIL LEAK WITHOUT WARNING. THE DEALER INDICATED THAT THEY WOULD NEED TO PUT IN A NEW SEAL OR GASKET TO RESEAL THE AREA, BUT WOULD NOT GUARANTEE THAT THE REPAIR WOULD PROVIDE A PERMANENT REMEDY. THE DEALER INDICATED THAT IF THE REPAIR FAILED, THE ENGINE ASSEMBLY MAY NEED TO BE REPLACED. THE CONTACT WAS EXCLUDED... Read more
Incident date: Mar 8, 2017
67 DAYS & 1230 MILES AFTER PURCHASING, JUST AFTER STARTING AND MERGING INTO HEAVY, FAST MOVING CITY TRAFFIC, THE CHECK ENGINE LIGHT & SEVERAL OTHERS COME ON. THEN ON STAR TEXT AND EMAIL DIAGNOSTIC ALERT RECEIVED: "SERVICE THE ENGINE AND TRANSMISSION IN YOUR VEHICLE IMMEDIATELY". THE ENGINE WAS ACTING SLUGGISH, ROUGH, JOLTING, NO ACCELERATION, MAX SPEED BARELY 30PMH, A/C STOPS WORKING. ON STAR D... Read more
Incident date: Mar 1, 2017
THE CARS AUTO SHUTOFF SHUTS OFF THE INSTANT THAT THE CAR STOPS, AT STOP SIGNS, THE CAR SHUTS OFF CAN THEN STARTING TO PRECEED HESITATES AS IT STARTS. THIS COULD CAUSE A MISJUDGEMENT IN THE ABILITY TO ENTER THE TRAFFIC FLOW AND RESULT IN AN ACCIDENT. THE FEATURE IS NOT ADJUSTABLE.
Incident date: Jan 3, 2009
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Incident date: Aug 12, 2016
THE LOW BEAMS ON THIS VEHICLE CAUSES VERY POOR VISIBILITY HAS ALREADY CAUSED AN ACCIDENT THAT RESULTED IN AN EXPENSE OF MY INSURANCE DEDUCTIBLE TO HAVE THE VEHICLE REPAIRED. THIS IS A VERY SERIOUS MATTER THAT NEEDS TO BE ADDRESSED BEFORE IT CAUSES A FATAL ACCIDENT IF IT HASN'T ALREADY.
Crash
Incident date: Oct 20, 2016
PASSENGER AIRBAG OCCUPANT SENSOR/MODULE IS FAULTY. AFTER A WHILE, THE MAT KINKS, BENDS, OR FOLDS. DUE TO THIS IT LOSES CONNECTION AND TRIGGERS A "SERVICE AIRBAG SOON", DISABLING THE AIRBAG SYSTEM UNTIL THE PROBLEM IS FIXED. THIS IS THE SAME PROBLEM AS IN NHTSA RECALL #10V644000, BUT FOR SOME REASON MY CAR IS NOT COVERED. IT REQUIRES REPLACEMENT WITH THE SAME GM PART NUMBER (19124390).
Incident date: Mar 1, 2014
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE. IN ADDITION, THE POWER STEERING WAS DIFFICULT TO CONTROL AND THE ANTI-LOCK BRAKES WOULD LOCK WHEN APPLYING THE BRAKES. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 99,000.
Incident date: Mar 1, 2014
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE. IN ADDITION, THE POWER STEERING WAS DIFFICULT TO CONTROL AND THE ANTI-LOCK BRAKES WOULD LOCK WHEN APPLYING THE BRAKES. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 99,000.
Incident date: Mar 1, 2014
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER AND WOULD NOT ACCELERATE. IN ADDITION, THE POWER STEERING WAS DIFFICULT TO CONTROL AND THE ANTI-LOCK BRAKES WOULD LOCK WHEN APPLYING THE BRAKES. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 99,000.
Incident date: Dec 28, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THERE HAD BEEN VARIOUS WARNING LIGHTS ILLUMINATING AND THERE WAS AN ABNORMAL NOISE HEARD COMING FROM THE AREA OF THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND VIN WERE NOT AV... Read more
Incident date: Dec 28, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THERE HAD BEEN VARIOUS WARNING LIGHTS ILLUMINATING AND THERE WAS AN ABNORMAL NOISE HEARD COMING FROM THE AREA OF THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE AND VIN WERE NOT AV... Read more
Incident date: Jun 1, 2016
2011 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO FRONT & REAR WHEEL BEARING FAILURE AND SEEKS REIMBURSEMENT REPAIRS. *SMD THE CONSUMER STATED AT 45,000 MILES THE FRONT WHEEL BEARING WAS REPLACED. TWO MONTHS LATER, THE REAR WHEEL BEARING WAS REPLACED. *JB
Incident date: Dec 3, 2016
HEADLIGHTS ARE FILLING WITH WATER AND CONDENSATION. NOW HEADLIGHTS ARE MALFUNCTIONING.
Incident date: Mar 7, 2017
. THIS IS MY FIRST TIME OWNING A CADILLAC AND I MUST SAY I ABSOLUTELY LOVE IT! IT IS A 2007 STS SO IT IS OLDER BUT IN EXCELLENT CONDITION WITH ONLY AROUND 65,000 MILES ON IT. HOWEVER I HAVE BEEN VERY RECENTLY DISAPPOINTED BY THE SERVICE RESPONSE FROM MY AIRBAG MALFUNCTION. I RECENTLY NOTICED MY AIR BAG LIGHT SENSOR WAS INTERMITTENTLY TURNING ON AND OFF AND IMMEDIATELY BROUGHT IT INTO EARNHARDT CAD... Read more
Incident date: Mar 7, 2017
. THIS IS MY FIRST TIME OWNING A CADILLAC AND I MUST SAY I ABSOLUTELY LOVE IT! IT IS A 2007 STS SO IT IS OLDER BUT IN EXCELLENT CONDITION WITH ONLY AROUND 65,000 MILES ON IT. HOWEVER I HAVE BEEN VERY RECENTLY DISAPPOINTED BY THE SERVICE RESPONSE FROM MY AIRBAG MALFUNCTION. I RECENTLY NOTICED MY AIR BAG LIGHT SENSOR WAS INTERMITTENTLY TURNING ON AND OFF AND IMMEDIATELY BROUGHT IT INTO EARNHARDT CAD... Read more
Incident date: Mar 4, 2017
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 75 MPH, THE GLASS MOON ROOF SUDDENLY SEPARATED FROM THE VEHICLE AND BLEW AWAY. PRIOR TO THE INCIDENT, THE MOON ROOF WAS IN THE CLOSED POSITION. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL... Read more
Incident date: Mar 6, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING 45 MPH, THE BRAKE FLUID INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE BRAKE FLUID HOSE BECAME RUSTED, WHICH CAUSED BRAKE FLUID TO LEAK FROM THE HOSE ONTO THE GROUND. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Incident date: Feb 1, 2017
TWO WHEEL BEARINGS HAD TO BE REPLACED, ONE IN DEC 2016 AND THE OTHER IN FEB 2017. CAR HAS ONLY 42,000 MILES. IS THERE A SERVICE MEMO ABOUT THIS?
Incident date: Mar 7, 2017
TAKATA RECALL,THE DEALER WOULDN'T GIVE ME A CORRECT TRADE IN VALUE BECAUSE OF THE AIRBAG RECALL.CAN A DEALER PUT A TAKATA RECALL CAR ON THEIR LOT.
Incident date: Mar 1, 2015
CAR IS PARKED. REAR LIFT GATE WILL NOT STAY OPEN. OPENS THEN CLOSES ERRATICALLY. COULD CAUSE BODILY HARM IF A PERSON GETS CAUGHT IN THE WILD SWING OF THE LIFT GATE. THE CAUSE COULD BE AN ELECTRICAL CONTROL MODULE. MY DEALERSHIP KEEPS TELLING ME THERE IS A RECALL PENDING BUT THIS PROBLEM BEGAN TWO YEARS AGO AND IS STILL ONGOING. I AM NOT ABLE TO USE THE LIFT GATE OF THIS VEHICLE FOR FEAR OF ... Read more
Incident date: Feb 15, 2017
CADILLAC CUE NOT RESPONDING TO TOUCH AND ALSO GOING BLACK
Incident date: Feb 25, 2017
THE STRONG ODOR OF. FUEL INSIDE AND OUTSIDE OF THE VEHICLE. STRONG WHEN DRIVING. WE FIND NO GAS ON THE GROUND LEAKING. WE HAVE MADE SURE THE GAS CAP IS SECURE. IT IS GETTING 14MPG.
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO PROJECT ENOUGH DISTANCE LIGHT. A CERTIFIED MECHANIC REPLACED THE BULBS; HOWEVER, THE FAILURE OCCURRED. THE CERTIFIED MECHANIC WAS UNABLE TO REMEDY THE FAILURE. THE CONTACT CALLED THE DEALER WHO INFORMED THE CONTACT THAT THE ENTIRE HEADLIGHT ASSEMBLY, INCLUDING THE HIGH BEAMS, NEEDED TO BE REPLACED. THE VEHIC... Read more
CADILLAC
ESCALADE ESV
(2011) - AIR BAGS
Mar 2, 2017
Incident date: Mar 2, 2017
TAKATA RECALL I HAD MADE SEVERAL ATTEMPTS WITH TWO OF THE LOCAL CADILLAC DEALERS TO GET THE RECALL SOLVED BUT CONTINUE TO GET THE SAME RESPONSE; "THE RECALL ISN'T A SAFETY ISSUE!" AS OF YET, THERE HAS BEEN NO CONTACT MADE BY ANY OF THE DEALERS ON GETTING THE MATTER RESOLVED AND INSTEAD SOME OF THE SALES DEPARTMENT REPRESENTATIVES ARE MAKING OFFERS FOR ME TO TRADE IN OR SALE THEM OUR VEHICLE. ... Read more
Incident date: Jan 4, 2017
PREVIOUSLY THIS P2138 HAS OCCURRED. I WAS CLEARED WITH A COMPUTER SCANNER.THE CAR DROVE NORMAL ANOTHER DATE MY WIFE WAS DRIVING (IN MOTION)ON CALIFORNIA HIGHWAY 62 IN THE CITY OF YUCCA VALLEY CALIFORNIA 92284 WHEN THE CTS SUDDENLY LOST POWER COMING TO A COMPLETE STOP. SHE HAD THE CAR TOWED TO OUR HOUSE. WE PUT A SCANNER ON THE COMPUTER WHICH READS P2138 ACCELERATOR PEDAL POSITION SENSOR (APPS) ER... Read more
Incident date: Mar 1, 2017
THIS CAR HAS A HUGE LAG IN ACCELERATION WHEN ENTERING TRAFFIC AND ALSO WHEN THE TRANSMISSION ENGINE BRAKING EFFECT RELEASES WHEN SLOWING IN TRAFFIC. WHEN I SLOW DOWN BETWEEN 9-14 MPH, IT'S AS THOUGH I HAVE HIT A SPEED BUMP. THE CAR JERKS BACK AND THEN FORWARD, LIKE ITS BUCKING. IT'S SO SCARY. WHILE DRIVING 70 MPH ON I95 IT DID IT AND LEFT ME SHAKING. I LOOKED IN MY REAR VIEW MIRROR LIKE I HAD... Read more
Incident date: Feb 24, 2017
MY WIFE AND I WERE RETURNING HOME FROM AN PATRIOTIC CONCERT WHEN WE LOSS THE HEADLIGHT ON THE DRIVERS SIDE OF THE VEHICLE AND THE CHECK LEFT LOW BEAM HEADLIGHT WARNING DISPLAYED IN THE DRIVER'S INFORMATION DISPLAY. WHEN WE GOT HOME I NOTICED THE DRIVER'S SIDE HEADLIGHT ASSEMBLY HAD MOISTURE IN IT AND THE LIGHT WAS NOT FUNCTIONING. I TOOK THE VEHICLE TO THE DEAL FOR REPAIRS. I WAS TOLD THE LIGHT NE... Read more
Incident date: Feb 24, 2017
MY WIFE AND I WERE RETURNING HOME FROM AN PATRIOTIC CONCERT WHEN WE LOSS THE HEADLIGHT ON THE DRIVERS SIDE OF THE VEHICLE AND THE CHECK LEFT LOW BEAM HEADLIGHT WARNING DISPLAYED IN THE DRIVER'S INFORMATION DISPLAY. WHEN WE GOT HOME I NOTICED THE DRIVER'S SIDE HEADLIGHT ASSEMBLY HAD MOISTURE IN IT AND THE LIGHT WAS NOT FUNCTIONING. I TOOK THE VEHICLE TO THE DEAL FOR REPAIRS. I WAS TOLD THE LIGHT NE... Read more
Incident date: Feb 24, 2017
MY WIFE AND I WERE RETURNING HOME FROM AN PATRIOTIC CONCERT WHEN WE LOSS THE HEADLIGHT ON THE DRIVERS SIDE OF THE VEHICLE AND THE CHECK LEFT LOW BEAM HEADLIGHT WARNING DISPLAYED IN THE DRIVER'S INFORMATION DISPLAY. WHEN WE GOT HOME I NOTICED THE DRIVER'S SIDE HEADLIGHT ASSEMBLY HAD MOISTURE IN IT AND THE LIGHT WAS NOT FUNCTIONING. I TOOK THE VEHICLE TO THE DEAL FOR REPAIRS. I WAS TOLD THE LIGHT NE... Read more
Incident date: Feb 13, 2017
THE FRONT HEATED/COOLED SEATS WERE WORKING INTERMITTENTLY, WHILE DRIVING, SINCE JANUARY 2017. TWO WEEKS AGO THEY STOPPED ALTOGETHER. UPON INVESTIGATION I HAD TO REMOVE THE PASSENGER SEAT IN ORDER TO INSPECT THE CONTROL MODULE. I FOUND TWO WIRES BURNED AND THE LARGE PLUG STUCK IN THE CONTROL MODULE PIN AREA. I'M WAITING ON SOME PARTS BEFORE I CAN PROCEED WITH THE POSSIBLE REPAIR. THERE SHOULD BE A... Read more
Incident date: Oct 13, 2016
TAKATA RECALL BOUGHT THE 2007 ESCALADE FROM MCARTHY-MORSE CHEVROLET IN OVERLAND PARK KANSAS ON OCTOBER 13,2016. WE WERE SHOWED A CARFAX THAT WAS CIEAN WITH NO RECALLS.THE TAKATA AIRBAG RECALL BEGAN IN MAY 2016.WHEN WE TRIED TO TRADE THE VEHICLE IN THE SAME DEALER SAID THEY DID NOT WANT TO TRADE FOR THE VEHICLE BECAUSE THERE WAS NO FIX FOR THE PROBLEM.
Incident date: Feb 25, 2017
IGNITION SWITCH PROBLEMS DESCRIBED IN 2014 RECALL, BUT VIN IS NOT LISTED IN THE RECALL. ENGINE SHUTS OFF WHILE DRIVING DOWN THE FREEWAY.
Incident date: Feb 23, 2017
I BOUGHT THE CAR WITH 69K MILES IN MAY OF 2016 AND NOW ITS HAS 80K MILES FEB 2017 AND I HAVE AN OIL LEAK THAT IS LEAKING ON THE DRIVE SIDE OF THE OIL PAN FROM THE FRONT TO THE BACK AND ITS LEAKING ON THE THE EXHAUST THE RUNS FROM THE FRONT OF THE ENGINE THAT IS BOLTED ON THE THE OIL PAN AND I AM WORRIED THAT IT IS GOING TO CATCH ON FIRE AND I SEE THAT THIS PROBLEM IS ON A LOT OF THIS CARS AND WIT... Read more
CADILLAC
ESCALADE ESV
(2016) - ELECTRICAL SYSTEM
Feb 25, 2017
Incident date: Feb 17, 2017
THE GEARS SHIFT ABRUPTLY. WHEN TAKING OFF THE GEARS WILL SHIFT HARD THAT IT FEELS AS IF SOMETHING HEAVY IS DROPPING IN THE ENGINE. TOOK VEHICLE TO DEALERSHIP THREE TIMES WITH SAME PROBLEM. TOMORROW WILL BE FOURTH TIME WITH SAME ABRUPT SHIFTING PROBLEM FOR A TOTAL OF 4 TIMES. AFTER DEALERSHIP TRIES TO FIX IT IT OPERATES WELL FOR ABOUT TWO TO THREE MONTHS AND THEN THE PROBLEM STARTS AGAIN. ALSO, THE... Read more
CADILLAC
ESCALADE ESV
(2016) - POWER TRAIN
Feb 25, 2017
Incident date: Feb 17, 2017
THE GEARS SHIFT ABRUPTLY. WHEN TAKING OFF THE GEARS WILL SHIFT HARD THAT IT FEELS AS IF SOMETHING HEAVY IS DROPPING IN THE ENGINE. TOOK VEHICLE TO DEALERSHIP THREE TIMES WITH SAME PROBLEM. TOMORROW WILL BE FOURTH TIME WITH SAME ABRUPT SHIFTING PROBLEM FOR A TOTAL OF 4 TIMES. AFTER DEALERSHIP TRIES TO FIX IT IT OPERATES WELL FOR ABOUT TWO TO THREE MONTHS AND THEN THE PROBLEM STARTS AGAIN. ALSO, THE... Read more