Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Apr 13, 2017
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE THE VEHICLE WAS STATIONARY, BOTH THE REAR PASSENGER AND DRIVER SIDE WINDOWS MALFUNCTIONED. THE CONTACT STATED THAT THE WINDOWS FAILED TO CLOSE WHEN PROMPTED DUE TO A FRACTURED MOTOR. THE VEHICLE WAS TAKEN TO BE REPAIRED AT GOODYEAR WHERE THE REAR PASSENGER AND DRIVER SIDE REGULATORS AND MOTORS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE... Read more
Incident date: Apr 13, 2017
TL* THE CONTACT OWNS A 2004 CADILLAC DEVILLE. WHILE THE VEHICLE WAS STATIONARY, BOTH THE REAR PASSENGER AND DRIVER SIDE WINDOWS MALFUNCTIONED. THE CONTACT STATED THAT THE WINDOWS FAILED TO CLOSE WHEN PROMPTED DUE TO A FRACTURED MOTOR. THE VEHICLE WAS TAKEN TO BE REPAIRED AT GOODYEAR WHERE THE REAR PASSENGER AND DRIVER SIDE REGULATORS AND MOTORS WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE... Read more
Incident date: Jan 5, 2017
TL* THE CONTACT OWNS A 2001 CADILLAC DEVILLE. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL SEIZED, THE VEHICLE STALLED, AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS FOR DIAGNOSTIC TESTING, BUT A FAILURE CODE COULD NOT BE LOCATED. THE CONTACT SPOKE TO AN INDEPENDENT MECHANIC WHO INFOR... Read more
Incident date: Apr 13, 2017
RANDOMLY, AFTER STARTING THE VEHICLE AND MOVING THE SHIFT LEVER TO REVERSE, THE EMERGENCY BRAKE INDEPENDENTLY SETS SUCH THAT PARK IS DISPLAYED ON THE DASH AS WELL AS REVERSE. IN OTHER WORDS, THE VEHICLE IS IN BOTH REVERSE AND PARK SIMULTANEOUSLY AS DISPLAYED ON THE DASH DISPLAY. HOWEVER, I AM TOLD BY GM THAT THE PARK DISPLAYED ON THE DASH IS REALLY INDICATING THE EMERGENCY BRAKE IS SET AND THAT TH... Read more
Incident date: Sep 19, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. THE CONTACT NOTICED A STRONG FUEL ODOR IN THE VEHICLE WITHOUT WARNING. THE ODOR WAS AFFECTING THE CONTACT'S BREATHING. THE DEALER PROVIDED NO ODOR TESTING AND THE FAILURE WORSENED AFTER THE TIMING BELT WAS REPLACED. THE MANUFACTURER PROVIDED NO SOLUTION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Incident date: Apr 11, 2017
THE REAR DOORS WILL NOT LOCK OR UNLOCK EITHER WITH THE SWITCH OR FOB. ONE MUST CRAWL FROM FRONT SEAT TO REAR TO UNLOCK THE DOORS MANUALLY. PASSENGERS CANNOT ENTER REAR WITHOUT DOING SO. ALSO DOORS WILL NOT LOCK AUTOMATICALLY, NOR WITH SWITCH, LEAVING CHILDREN AT RISK OF OPENING DOOR FROM INSIDE. THE FRONT DRIVER AND PASSENGER DOORS WORK BUT BOTH REAR DOOR LOCKS HAVE FAILED.
Incident date: Jul 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Incident date: Mar 15, 2017
THE GM REAR DIFFERENTIAL IS DEFECTIVE ON THIS 2011 CADILLAC CTS I OWN. NHTSA DID AN INVESTIGATION ON THESE REAR DIFFERENTIALS TO INCLUDE THE 2004 TO 2007 REAR ENDS. THE SAME REAR END IS ON CADILLAC STS, CTS-V AND THESE REAR ENDS WERE CONTINUED TO BE PLACED BY GM, WITHOUT FIX, IN CADILLAC CTS UNTIL 2013. SAME DESIGN, SAME MECHANICAL PARTS. MY CAR IS A 2011 THAT JUST HAD A NEW REAR DIFF... Read more
Incident date: Nov 15, 2016
I OWN A 2009 CADILLAC CTS, WITH APPROXIMATELY 90,000 MILES. MY CHECK ENGINE LIGHT CAME ON AND I TOOK IT TO MY CADILLAC DEALER. I WAS TOLD MY TIMING CHAIN IS STRETCHED, LOOSE OR NEEDS ADJUSTMENT. I WAS TOLD IT WOULD COST $1800. UPON RESEARCH I DISCOVERED THERE WAS SUPPOSEDLY A SPECIAL WARRANTY ON THIS SPECIFIC PROBLEM. I CALLED THE CADILLAC DEALER, GAVE THEM MY VIN NUMBER AND WAS TOLD, MY VEHI... Read more
Incident date: Sep 1, 2016
VEHICLE HAS EXTREMELY POOR LOW BEAM HEADLIGHTS DESPITE REPLACING WITH NEW BULBS. THE CAR IS IMPOSSIBLE TO DRIVE AT NIGHT TIME.
Incident date: May 9, 2012
PURCHASED 2010 CADILLAC SRX NEW IN 2010. THIS CAR WAS IN THE DEALERSHIP GARAGE MORE TIMES THAN I OWNED IT IN THE FIRST 6 MONTH. AT 19,200 MILES, CAR WOULD NOT START. HAD IT TOWED TO DEALER. NO PROBLEM FOUND. RECHARGED BATTERY. THIS BATTERY FAILED A TOTAL OF 8 TIMES, FINALLY ON OCT. 25, 2010, BATTERY WAS BAD, ACCORDING TO DEALER, AND REPLACED. UNFORTUNATELY, THE WARRANTY HAD RUN OUT AND I HAD TO PA... Read more
Incident date: Jun 1, 2013
PURCHASED 2010 CADILLAC SRX NEW IN 2010.. IT NOW HAS 55,000 MILES. AT ABOUT 27,000 IT STARTED MAKING SOME SORT OF RUBBING, CRUNCHING GRINDING NOISE IN THE FRONT END. THOUGHT IT MIGHT BE BALL JOINTS OR SOMETHING ELSE IN THE FRONT END. NOISE GOES AWAY AFTER SOME DRIVING BUT ALWAYS COMES BACK AFTER SITTING FOR AWHILE. CADILLAC DEALER CANNOT FIND PROBLEM. NOISE GOES AWAY WHEN I TAKE IT TO DEALER AND C... Read more
Incident date: Feb 1, 2017
2012 CADILLAC SRX HID HEADLIGHTS HAVE SEEMED TO BURN OUT WITH NO FIRTHER ISSUES. ON HIGH BEAM THE LIGHTS ARE FINE BUT ON REGULAR BEAM AT NIGHT I CANNOT SEE AHEAD OF ME RECENTLY AND IT IS A MAJOR SAFETY ISSUE AND CADILLAC SOMESNT SEEM TO BELIEVE THIS IS A DEFECT ISSUE BUT SOMETHING THAT HAPPENS. HOWEVER IT IS MY UNDERSTANDING AFTER SPEAKING WITH OTHER CERTIFIED MECHANICS THAT HID'S DO NOT JUST BURN... Read more
Incident date: Feb 1, 2017
2012 CADILLAC SRX HID HEADLIGHTS HAVE SEEMED TO BURN OUT WITH NO FIRTHER ISSUES. ON HIGH BEAM THE LIGHTS ARE FINE BUT ON REGULAR BEAM AT NIGHT I CANNOT SEE AHEAD OF ME RECENTLY AND IT IS A MAJOR SAFETY ISSUE AND CADILLAC SOMESNT SEEM TO BELIEVE THIS IS A DEFECT ISSUE BUT SOMETHING THAT HAPPENS. HOWEVER IT IS MY UNDERSTANDING AFTER SPEAKING WITH OTHER CERTIFIED MECHANICS THAT HID'S DO NOT JUST BURN... Read more
Incident date: Apr 3, 2017
CONSTANTLY, CONSTANT PROBLEMS. EVERY TIME I TURN AROUND THIS CAR IS STALLING, THE STABILITY CONTROL LIGHT AND TRACTION CONTROL AND ABS LIGHTS COME ON , SLOWING ACCELERATION AND CAUSING SAFETY ISSUES. THERE ARE TIMES WHEN I SEE THE DIC MESSAGE BOARD BLINKING AND THE CAR ACTS AS THOUGH IT IS GOING TO STOP. THESE ISSUES LISTED ON THIS SITE FROM ALL THESE PEOPLE NEEDS TO BE INVESTIGATED BEFORE SOMEONE... Read more
Incident date: Apr 3, 2017
CONSTANTLY, CONSTANT PROBLEMS. EVERY TIME I TURN AROUND THIS CAR IS STALLING, THE STABILITY CONTROL LIGHT AND TRACTION CONTROL AND ABS LIGHTS COME ON , SLOWING ACCELERATION AND CAUSING SAFETY ISSUES. THERE ARE TIMES WHEN I SEE THE DIC MESSAGE BOARD BLINKING AND THE CAR ACTS AS THOUGH IT IS GOING TO STOP. THESE ISSUES LISTED ON THIS SITE FROM ALL THESE PEOPLE NEEDS TO BE INVESTIGATED BEFORE SOMEONE... Read more
Incident date: Apr 3, 2017
CONSTANTLY, CONSTANT PROBLEMS. EVERY TIME I TURN AROUND THIS CAR IS STALLING, THE STABILITY CONTROL LIGHT AND TRACTION CONTROL AND ABS LIGHTS COME ON , SLOWING ACCELERATION AND CAUSING SAFETY ISSUES. THERE ARE TIMES WHEN I SEE THE DIC MESSAGE BOARD BLINKING AND THE CAR ACTS AS THOUGH IT IS GOING TO STOP. THESE ISSUES LISTED ON THIS SITE FROM ALL THESE PEOPLE NEEDS TO BE INVESTIGATED BEFORE SOMEONE... Read more
Incident date: Nov 15, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE DRIVING 35 MPH, THE FUEL AND TEMPERATURE GAUGES FAILED WITHOUT WARNING. UPON REACHING THE CONTACT'S DESTINATION, THE KEY BECAME STUCK IN THE IGNITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE COMPUTER WAS MOST LIKELY THE ISSUE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MAD... Read more
Incident date: Apr 5, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: Jun 15, 2015
THE RETRACTABLE ROOF FLEW OFF WHILE THE CAR WAS MOVING. GM OFFERED NO ASSISTANCE WITH THIS AND DENIED ANY NEGLIGENCE. CASE #8-2866250293
Incident date: Jan 30, 2017
"TAKATA RECALL" AIR BAG LIGHT CAME ON, WENT THE DEALER AND I WAS TOLD AIRBAG NEEDED TO BE SERVICED AND WILL COST MONEY. WHY SHOULD I HAVE TO FIX AN AIRBAG/SERVICE WHICH HAS NOT DEPLOYED?. VEHICLE WAS IN MOTION ON HIGHWAY WHEN AIRBAG FIRST CAME ON.
Incident date: Mar 20, 2017
FRONT PASSENGER AIRBAG SENSOR SHORTED OUT AND REQUIRED REPLACEMENT. BOTH CADILLAC DEALERSHIP AND GM INDICATING THAT MY VIN # DOESN'T APPLY AS PART OF THE GM SAFETY RECALL 100355 NHTSA ID 10V644000 WHICH MEANS I AM RESPONSIBLE FOR THE COST OF PART AND LABOR FOR THE FIX.
Incident date: Feb 6, 2017
MY 2016 XTS CADILLAC WAS INVOLVED IN A ROAD ACCIDENT MONDAY, FEB.6 IN HARPER COUNTY, KANSAS. IT SUSTAINED APPROX. $20K DAMAGE, INCLUDING LOCKED SEAT BELTS, WHICH WERE IN USE AT TIME OF ACCIDENT. MY CAR HAS BEEN IN THE BODY REPAIR SHOP SINCE NOON ON THAT DAY, FEB. 6 AND AT PRESENT TIME IT IS AT THE SECOND REPAIR SHOP (CADILLAC DEALER) AWAITING SEAT BELT REPAIRS. THEY CLAIM THAT THE PART... Read more
Crash
Incident date: Nov 5, 2013
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE CORRECTLY AND THE DRIVER WAS UNABLE TO SEE THE ROADWAY. THE CONTACT STATED THAT THE LOW BEAM LIGHTS FAILED SO THE HIGH BEAMS HAD TO BE ACTIVATED. WHILE THE VEHICLE WAS AT THE DEALER FOR ROUTINE SERVICE, THE SUN ROOF WAS LEFT OPEN AND THE INTERIOR OF THE VEHICLE BECAME WET. THE VEHICLE ... Read more
Incident date: Nov 5, 2013
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE CORRECTLY AND THE DRIVER WAS UNABLE TO SEE THE ROADWAY. THE CONTACT STATED THAT THE LOW BEAM LIGHTS FAILED SO THE HIGH BEAMS HAD TO BE ACTIVATED. WHILE THE VEHICLE WAS AT THE DEALER FOR ROUTINE SERVICE, THE SUN ROOF WAS LEFT OPEN AND THE INTERIOR OF THE VEHICLE BECAME WET. THE VEHICLE ... Read more
Incident date: Apr 3, 2017
WE WERE ON VACATION, DRIVING DOWN I89 IN VT, NICE SPRING SUNNY DAY. WE WERE GOING ABOUT 70MPH ON THIS OPEN HIGHWAY , WHEN ALL OF A SUDDEN WE HEARD WHAT SOUND LIKE A GUN SHOT. THEN THE CRACKEL OF THE GLASS AND OUR 2016 CADILLAC SRX SUNROOF COLLAPSED DOWN ON TOP OF US. TO SAY THERE WAS GLASS EVERYWHERE IS AN UNDERSTATEMENT! THIS IS VERY CONCERNING AS THIS SHOULD NOT HAPPEN. IN RESEARCHING THIS SEEMS... Read more
Incident date: Apr 2, 2017
I DRIVING FREEWAY ABOUT 70MPH, BIG AIR NOISE THEN ROOF PANEL COME OFF & FRYING.
Incident date: Nov 20, 2013
STEERING WHEEL WHEN TURNING ALL TO LEFT VIBRATE AND SOME TIME LOCKS,DASH BOARD WARNING PLEASE DRIVE WITH CARE,SERVICE REQUIRED.CONTACTED DEALER SINCE 2013 MANY TIMES NO PROBLEMS FOUND EXCEPT ONE TIME DID PULL UP CODE,RESET COMPUTER,CONTACTED CADILLAC AND I WAS TOLD SINCE THERE IS NO RECALL IS OK TO DRIVE THE CAR LIKE THAT HOWEVER IS ON RECORD.PROBLE STILL THERE AND I FILL IS UNSATE TO DRIVE.
Incident date: Mar 29, 2017
DRIVING TO WORK, WENT TO STOP AT A RED LIGHT, "NO" BRAKES. I PUMPED THE PEDAL A COUPLE OF TIMES, FINALLY ATTAINED ENOUGH PRESSURE TO STOP THE CAR. THERE WERE NO SIGNALS, WARNING INDICATORS NOTING TO WARN ME OF THE STOPPING ABILITY OF THE CAR. THE PREVIOUS DAY, THE CAR WAS FINE, GOOD SOLID BRAKE PEDAL. TOOK THE CAR TO THE DEALER, THE CAR WAS INSPECTED, FLUID LEVELS FINE. DEALER SUGGESTED TO BLEED T... Read more
Incident date: Mar 24, 2017
WHEN CAR IS STATIONARY IN OUR GARAGE, THE GASOLINE VAPORS ARE WAY TOO STRONG! LITERALLY CAN KNOCK YOU OVER AS YOU OPEN THE DOOR BETWEEN THE HOUSE AND CLOSED-UP GARAGE. DOESN'T SEEM TO MATTER IF IT'S RECENTLY BEEN FILLED WITH GASOLINE OR IF IT'S DEPLETED SOME. *TOOK OUR CAR TO THE LOCAL CADILLAC DEALER FOR THE WORST RAW GAS SMELL EVER WITHIN OUR GARAGE, WHERE WE PARK THIS 'NEW BLACK BEAUTY'. THEY... Read more
Incident date: Mar 24, 2017
WHEN CAR IS STATIONARY IN OUR GARAGE, THE GASOLINE VAPORS ARE WAY TOO STRONG! LITERALLY CAN KNOCK YOU OVER AS YOU OPEN THE DOOR BETWEEN THE HOUSE AND CLOSED-UP GARAGE. DOESN'T SEEM TO MATTER IF IT'S RECENTLY BEEN FILLED WITH GASOLINE OR IF IT'S DEPLETED SOME. *TOOK OUR CAR TO THE LOCAL CADILLAC DEALER FOR THE WORST RAW GAS SMELL EVER WITHIN OUR GARAGE, WHERE WE PARK THIS 'NEW BLACK BEAUTY'. THEY... Read more
Incident date: Jul 4, 2015
THE AIR BAG LIGHT COME ON IN DISPLAY OFTEN AND STAY ON FOR DAYS IT MIGHT BE OFF A TIME AND IT COME BACK ON AND REMAIN ON
Incident date: Mar 26, 2017
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE WHEN THE VEHICLE WAS TURNED ON, A "SERVICE AIR BAG" WARNING LIGHT ILLUMINATED. IN ADDITION, THE "AIR BAG OFF" LIGHT ILLUMINATED ON THE REAR VIEW MIRROR. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.
Incident date: May 19, 2016
TAKATA RECALL. CONTACTED BY CRESTVIEW CADILLAC - SAID NO REPLACEMENT AND THE RECALL MAY GO AWAY. MK SMITH CHEVROLET - SAID THEY COULDN'T OBTAIN REPLACEMENTS.
Incident date: Feb 20, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS DIAGNOSED AS HAVING A MALFUNCTION WITH THE PASSENGER SEAT SENSOR THAT DID NOT DETECT A PASSENGER IN THE SEAT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 114,000.
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS NO OIL IN THE VEHICLE AFTER HAVING REPLACED THE OIL SEVEN WEEKS PRIOR. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,000.
Incident date: Mar 1, 2012
THE GROUND WIRE ON THE SEAT HEATER CONTROL BOX, (LOCATED UNDER THE PASSENGER SEAT), BECOMES SO HOT THAT IT MELTS THE INSULATION ON THE WIRE AND EVENTUALLY BURNS LOOSE FROM THE PLUG CONNECTION. IT IS A KNOWN PROBLEM WITH THIS CAR BUT GM REFUSES TO FIX IT UNLESS THE OWNER PAYS FOR IT, (NEARLY $1,000). I HAVE REPAIRED THIS MYSELF ON 3 SEPARATE OCCASIONS BUT IT IS A DESIGN FLAW AND THE PROBLEM KEEPS... Read more
Incident date: Mar 20, 2017
PULLED INTO PARKING SPACE. VEHICLE WENT TO AUTO STOP/START. WIFE THOUGHT ENGINE WAS OFF AND PRESSED PARK ON SHIFT LEVER. ENGINE RESTARTED AND VEHICLE LUNGED INTO POST.
Crash
Incident date: Mar 14, 2017
TL* THE CONTACT'S DAUGHTER OWNED A 2005 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 40 MPH ON AN ICY, SNOWY ROAD, THE VEHICLE STARTED TO SKID AND THE DRIVER LOST CONTROL OF THE VEHICLE. THE DRIVER CRASHED INTO A CEMENT WALL. ALL THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION ALONG WITH BRUISES TO THE CHEST, RIGHT ARM, AND LEG. A POLICE REPORT WAS FA... Read more
Crash
1 injured
Incident date: Mar 20, 2017
RIGHT REAR ILLUMINATED DOOR HANDLE LED STOPPED LIGHTING UP. 38K MILES. I CHECKED WIRES. ALL CONNECTED PROPERLY. THREE OTHER DOOR HANDLES LIGHTING UP CORRECTLY.
Incident date: Mar 21, 2017
TAKATA RECALL. AIR BAG LIGHT IS ON A FEW DAYS AGO. ALSO, VEHICLE OVERHEATED AND NEEDED NEW WATER PUMP SEVERAL YEARS AGO. KEEP HAVING TO REPLACE THE BATTERY. SMOKE WAS COMING UP FROM FRONT AND TURN SIGNALS DID NOT WORK. HAD TO REPLACE FALL 2016 HORN DID NOT WORK, HAD TO REPLACE PART INSIDE STEERING WHEEL. JAN 2017
Incident date: Mar 21, 2017
TAKATA RECALL. AIR BAG LIGHT IS ON A FEW DAYS AGO. ALSO, VEHICLE OVERHEATED AND NEEDED NEW WATER PUMP SEVERAL YEARS AGO. KEEP HAVING TO REPLACE THE BATTERY. SMOKE WAS COMING UP FROM FRONT AND TURN SIGNALS DID NOT WORK. HAD TO REPLACE FALL 2016 HORN DID NOT WORK, HAD TO REPLACE PART INSIDE STEERING WHEEL. JAN 2017
Incident date: Mar 21, 2017
TAKATA RECALL. AIR BAG LIGHT IS ON A FEW DAYS AGO. ALSO, VEHICLE OVERHEATED AND NEEDED NEW WATER PUMP SEVERAL YEARS AGO. KEEP HAVING TO REPLACE THE BATTERY. SMOKE WAS COMING UP FROM FRONT AND TURN SIGNALS DID NOT WORK. HAD TO REPLACE FALL 2016 HORN DID NOT WORK, HAD TO REPLACE PART INSIDE STEERING WHEEL. JAN 2017
Incident date: Nov 26, 2014
THIS PROBLEM HAS BEEN HAPPENING SINCE I BOUGHT CAR WITH 9000 MILES ON IT THE DEALER CLAIMS IT IS THE TRANSMISSION LEARNING YOUR DRIVING HABITS, I DO NOT AGREE. WHAT HAPPENS IS AT ANY GIVEN TIME WHEN THE ACCELERATOR IS PUSHED THE ENGINE/TRANSMISSION WILL HESITATE. THIS IS HAPPENING WITH MORE FREQUENCY AND MORE LAG TIME. IT DOES NOT MATTER IF YOU ARE MERGING AT 50 MPH OR TURNING RIGHT ON RED. THE DE... Read more
Incident date: Nov 26, 2014
THIS PROBLEM HAS BEEN HAPPENING SINCE I BOUGHT CAR WITH 9000 MILES ON IT THE DEALER CLAIMS IT IS THE TRANSMISSION LEARNING YOUR DRIVING HABITS, I DO NOT AGREE. WHAT HAPPENS IS AT ANY GIVEN TIME WHEN THE ACCELERATOR IS PUSHED THE ENGINE/TRANSMISSION WILL HESITATE. THIS IS HAPPENING WITH MORE FREQUENCY AND MORE LAG TIME. IT DOES NOT MATTER IF YOU ARE MERGING AT 50 MPH OR TURNING RIGHT ON RED. THE DE... Read more
Incident date: Dec 6, 2016
THE TURN SIGNAL IN THE LEFT REAR TAIL LAMP ASSEMBLY WHICH IS A SEALED LED BASED SYSTEM IS NOT WORKING. I REACHED OUT TO CADILLAC DEALERS AND THE PART HAS BEEN DISCONTINUED. THIS RENDERS THE VEHICLE UNSAFE AS IT CANNOT BE LEGALLY DRIVEN AND NEITHER CAN IT BE REPAIRED OR RESOLD AS THERE IS NOT A SUBSTITUTE PART. GM USED A SUPPLIER CALLED GUIDE CORPORATION, WHICH HAS WENT OUT OF BUSINESS. I BELI... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. WHILE DRIVING 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART AFTER NUMEROUS ATTEMPTS. THE FAILURE RECURRED AND THE VEHICLE FAILED TO RESTART. THE CONTACT STATED THAT THERE WERE NO FAILURES PRIOR TO THE DEALER REPAIRING THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE VEHICLE WAS DIAGNOSED BY AN IND... Read more
Incident date: Mar 1, 2017
EVEN THE SLIGHTEST BUMP IN THE ROAD SENDS THE VEHICLE SWERVING. THE WHOLE CAR RATTLES. WHEN TRYING TO ACCELERATE IT HESITATES BEFORE GOING, SAME WITH DECELERATING. EVEN WHEN IN RESIDENTIAL AREAS AND FLAT SURFACES.
Incident date: Mar 1, 2017
EVEN THE SLIGHTEST BUMP IN THE ROAD SENDS THE VEHICLE SWERVING. THE WHOLE CAR RATTLES. WHEN TRYING TO ACCELERATE IT HESITATES BEFORE GOING, SAME WITH DECELERATING. EVEN WHEN IN RESIDENTIAL AREAS AND FLAT SURFACES.
Incident date: Mar 1, 2017
EVEN THE SLIGHTEST BUMP IN THE ROAD SENDS THE VEHICLE SWERVING. THE WHOLE CAR RATTLES. WHEN TRYING TO ACCELERATE IT HESITATES BEFORE GOING, SAME WITH DECELERATING. EVEN WHEN IN RESIDENTIAL AREAS AND FLAT SURFACES.