Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jun 25, 2016
I HAVE BEEN HAVING ISSUES WITH THE ACCELERATION OF MY SRX, THIS PROBLEM MOSTLY OCCURS WHEN I AM ALMOST AT A COMPLETE STOP THEN I ACCELERATE AND NOTHING, IT ALMOST MAKES ME THINK THE VEHICLE HAS DIED. I CAN ALSO FEEL A MILD CLUNK WHEN LETTING MY FOOT OFF THE ACCELERATOR. I HAVE HAD THE CAR IN THE SHOP AND WAS TOLD I NEEDED TO HAVE THE TCM REPROGRAMMED, SO I AGREED TO THE REPAIR. I CAN HONESTLY SAY ... Read more
Incident date: May 8, 2017
CAR JERKS EXCESSIVELY WHILE IN DRIVE AT LOW SPEEDS. TRANSMISSION CUTS OUT OR DECELERATE, FOLLOWED BY A RAPID ACCELERATION, LEADING TO JERKING AND BUCKING. CREATES THE RISK OF NOT BEING ABLE TO ACCELERATE WHEN PULLING OUT INTO TRAFFIC, A CRASH HAZARD. THE 2013 SRX HAD PROBLEMS THAT SOUND LIKE THIS AND 50,000+ VEHICLES WERE RECALLED SO THE TRANSMISSION MODULE COULD BE REPROGRAMMED. WONDERING IF ... Read more
Incident date: Feb 10, 2010
WHEN I GOT THE MY SUV FROM THE DEALERSHIP 8YEARS AGO 1 YEAR LATER THE LIGHT STAYABILITY SERVICES SYSTEM CAME ON AND NO ONE CAN FIND THE PROBLEM AT ALL TRACTION CONTROL NOT WORKING SUSPENSION POWER NOT WORKING
Incident date: Feb 10, 2010
WHEN I GOT THE MY SUV FROM THE DEALERSHIP 8YEARS AGO 1 YEAR LATER THE LIGHT STAYABILITY SERVICES SYSTEM CAME ON AND NO ONE CAN FIND THE PROBLEM AT ALL TRACTION CONTROL NOT WORKING SUSPENSION POWER NOT WORKING
Incident date: Feb 10, 2010
WHEN I GOT THE MY SUV FROM THE DEALERSHIP 8YEARS AGO 1 YEAR LATER THE LIGHT STAYABILITY SERVICES SYSTEM CAME ON AND NO ONE CAN FIND THE PROBLEM AT ALL TRACTION CONTROL NOT WORKING SUSPENSION POWER NOT WORKING
Incident date: Jan 15, 2017
I HAD THE SERVICE AIR BAGS LIGHT REPAIRED AT 55,000 MILES NOW HAVE 70,000 MILES AND HAVE THE SAME PROBLEM IF MY CAR WAS A 2005 CTS AND NOT A STS CADILLAC WOULD REPAIR IT. I AM DRIVING A CAR WITH OUT AIR BAG PROTECTION. I NEVER OWNED A FOREIGN CAR AND NOW SEE WHY THE ARE SO POPULAR. NO MORE AMERICAN BUILT CARS.
Incident date: Apr 19, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT HEARD A TICKING NOISE COMING FROM THE ENGINE. UPON INSPECTION, THE CONTACT NOTICED FUEL LEAKING FROM THE OIL PAN GASKET. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OIL PAN GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF ... Read more
Incident date: Apr 19, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT HEARD A TICKING NOISE COMING FROM THE ENGINE. UPON INSPECTION, THE CONTACT NOTICED FUEL LEAKING FROM THE OIL PAN GASKET. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE OIL PAN GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF ... Read more
Incident date: May 5, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT THE CHECK BATTERY/RECHARGE SYSTEM INDICATOR ILLUMINATED. THERE WAS ALSO A BURNING ODOR AND SPARKS PRESENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED... Read more
Fire
Incident date: May 3, 2017
DOOR LOCKS FREEZE UP. THE DRIVERS DOOR FROZE UP WHEN I STOPPED TO GET GAS (WHILE I WAS ON VACATION IN TN) COULD NOT OPEN DOOR FROM INSIDE OR OUT. THAT WAS IN 9/2015 I WAS TOLD IT WAS A FLUKE! PAID OVER $600 FOR REPAIR. YESTERDAY I WENT TO GET IN MY VEHICLE ON THE PASSENGER SIDE DOOR WOULD NOT OPEN! SAME SCENIRO CANNOT OPEN FROM INSIDE OR OUT!
Incident date: Dec 10, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS EXCESSIVE WATER ENTERING THE CABIN OF THE VEHICLE FROM THE SUN ROOF DRAINAGE LINES. DUE TO THE MOISTURE FROM THE WATER IN THE VEHICLE, THE DEFROSTER BECAME INOPERABLE. THE CONTACT ALSO STATED THAT THE TRUNK RELEASE BUTTON BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE SU... Read more
Incident date: Dec 10, 2015
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS EXCESSIVE WATER ENTERING THE CABIN OF THE VEHICLE FROM THE SUN ROOF DRAINAGE LINES. DUE TO THE MOISTURE FROM THE WATER IN THE VEHICLE, THE DEFROSTER BECAME INOPERABLE. THE CONTACT ALSO STATED THAT THE TRUNK RELEASE BUTTON BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT STATED THAT THE SU... Read more
Incident date: Mar 15, 2017
TL* THE CONTACT OWNS A 1998 CADILLAC SEVILLE. WHILE DRIVING 60 MPH, THE TEMPERATURE WARNING INDICATOR ILLUMINATED AND THE CONTACT STATED THAT THE MOTOR BEGAN TO OVERHEAT. AS A RESULT, THE CONTACT PULLED OVER TO ALLOW THE ENGINE TO COOL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR NEEDED TO BE FLUSHED, AND THE WATER PUMP AND THERMOSTAT NEEDED TO BE REPLACED. THE VEHIC... Read more
Incident date: Feb 6, 2017
THE RADIO IN THE CAR KEEPS DROPPING SXM SIGNAL WHILE DRIVING DOWN THE STREET OR HIGHWAY OR ENTERING PARKING LOTS AT NEARBY SUPERMARKETS OR OUR LOWES STORE. I HAVE WRITTEN CADILLAC AND AM WAITING FOR THEIR RESPONSE. WHILE NOT A SAFETY ISSUE PER SE, IT IS FRUSTRATING AND NOT EXPECTED ON A CAR THAT COST ALMOST $64,000.
Incident date: Apr 28, 2017
AFTER BACKING OUT OF MY GARAGE, MY XT5 AFTER 3 PREVIOUS BRAKE STOPS TWO WITH STOP SIGNS, THE NEXT STOP THE BRAKES LOCKED UP WITH A SUDDEN STOP. I DID NOTHING DIFFERENT WITH THE 4TH STOP WHEN THE BRAKES LOCKED. I NOTICED THAT THE BRAKE LIGHT WAS DISPLAYED AND NEEDED TO BE PRESSED TO IN ORDER TO DRIVE THE CAR TO REACH A CITY ROAD.
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC SRX. WHILE DRIVING 55 MPH, A LOUD NOISE WAS HEARD FROM THE STEERING WHEEL. THE STEERING WHEEL BECAME STIFF AND REQUIRED EXCESSIVE FORCE IN ORDER TO MANEUVER THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT SHE WOULD NEED TO PAY FOR THE REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS M... Read more
Incident date: Jan 3, 2017
CADILLAC XT5 2017 LUXURY FWD MODEL VIBRATES AT ALL SPEEDS. ACCELERATOR AND STEERING WHEEL VIBRATES. TIRES HAVE BEEN BALANCED AND ROTATED WITH NO IMPROVEMENT TO THE CONSTANT VIBRATION. WATER SLOSHES OUT OF BOTTLE IN CUP HOLDER, JACKET FALLS OFF CLOTHES HOOK IN BACKSEAT, EGGS BREAK IN EGG CARTON ALL DUE TO SIGNIFICANT AND CONSTANT VIBRATION AT ALL SPEEDS.
Incident date: Jan 3, 2017
CADILLAC XT5 2017 LUXURY FWD MODEL VIBRATES AT ALL SPEEDS. ACCELERATOR AND STEERING WHEEL VIBRATES. TIRES HAVE BEEN BALANCED AND ROTATED WITH NO IMPROVEMENT TO THE CONSTANT VIBRATION. WATER SLOSHES OUT OF BOTTLE IN CUP HOLDER, JACKET FALLS OFF CLOTHES HOOK IN BACKSEAT, EGGS BREAK IN EGG CARTON ALL DUE TO SIGNIFICANT AND CONSTANT VIBRATION AT ALL SPEEDS.
Incident date: Jan 3, 2017
CADILLAC XT5 2017 LUXURY FWD MODEL VIBRATES AT ALL SPEEDS. ACCELERATOR AND STEERING WHEEL VIBRATES. TIRES HAVE BEEN BALANCED AND ROTATED WITH NO IMPROVEMENT TO THE CONSTANT VIBRATION. WATER SLOSHES OUT OF BOTTLE IN CUP HOLDER, JACKET FALLS OFF CLOTHES HOOK IN BACKSEAT, EGGS BREAK IN EGG CARTON ALL DUE TO SIGNIFICANT AND CONSTANT VIBRATION AT ALL SPEEDS.
Incident date: Apr 29, 2017
I WAS LOADING ITEMS IN THE BACK WITH THE LIFT GATE OPEN WHEN IT SUDDENLY BEGAN TO CLOSE AND HIT ME BUT CONTINUED TO CLOSE, RETRACTING ONLY AFTER ABOUT 5 SECONDS AND A PHYSICAL BATTLE BETWEEN ME AND THE GATE. I RECEIVED A BRUISE ON MY ARM FROM THE BATTLE AND SAW MY LIFE FLASH BEFORE MY EYES. THE CAR WAS OFF AND STATIONARY IN MY YARD. IT WAS THE MOST FRIGHTENING EXPERIENCE OF MY LIFE!
1 injured
CADILLAC
ESCALADE EXT 1500
(2002) - SERVICE BRAKES
Apr 29, 2017
Incident date: Apr 23, 2017
THE ABS ACTIVATES WHILE DRIVING LESS THAN 10MPH AND THE VEHICLE WILL NOT STOP. WHILE DRIVING 3 MPH IN WET OR DRY CONDITIONS, THE ABS ACTIVATED WHEN THE BRAKES WERE DEPRESSED. THIS HAS CAUSED A VERY DANGEROUS SITUATION WITH THE VEHICLE FAILING TO STOP AND ROLLING THROUGH STOP SIGNS AND RED LIGHTS. THE ONLY WAY TO AVOID THIS, IS TO BEGIN STOPPING WELL IN ADVANCE OF DESIRED STOPPING POINT AND HOPING ... Read more
CADILLAC
ESCALADE EXT 1500
(2002) - ELECTRONIC STABILITY CONTROL (ESC)
Apr 29, 2017
Incident date: Apr 23, 2017
THE ABS ACTIVATES WHILE DRIVING LESS THAN 10MPH AND THE VEHICLE WILL NOT STOP. WHILE DRIVING 3 MPH IN WET OR DRY CONDITIONS, THE ABS ACTIVATED WHEN THE BRAKES WERE DEPRESSED. THIS HAS CAUSED A VERY DANGEROUS SITUATION WITH THE VEHICLE FAILING TO STOP AND ROLLING THROUGH STOP SIGNS AND RED LIGHTS. THE ONLY WAY TO AVOID THIS, IS TO BEGIN STOPPING WELL IN ADVANCE OF DESIRED STOPPING POINT AND HOPING ... Read more
CADILLAC
ESCALADE EXT 1500
(2002) - FUEL/PROPULSION SYSTEM
Apr 29, 2017
Incident date: Apr 23, 2017
THE ABS ACTIVATES WHILE DRIVING LESS THAN 10MPH AND THE VEHICLE WILL NOT STOP. WHILE DRIVING 3 MPH IN WET OR DRY CONDITIONS, THE ABS ACTIVATED WHEN THE BRAKES WERE DEPRESSED. THIS HAS CAUSED A VERY DANGEROUS SITUATION WITH THE VEHICLE FAILING TO STOP AND ROLLING THROUGH STOP SIGNS AND RED LIGHTS. THE ONLY WAY TO AVOID THIS, IS TO BEGIN STOPPING WELL IN ADVANCE OF DESIRED STOPPING POINT AND HOPING ... Read more
Incident date: Mar 8, 2017
MOISTURE BUILDUP IN FRONT HEADLIGHTS CAUSED BULBS TO SHORT OUT AND NOW NOT WORKING ON LOW BEAM. THIS IS A MAJOR SAFETY ISSUE AND FROM WHAT I HAVE SEEN HAPPEN QUITE OFTEN ON THIS PART OF THE CADILLAC SRX. WENT TO DEALERSHIP TO HAVE IT REPLACED AND SINCE OUT OF WARRANTY IT WAS GOING TO BE ~ $2K. RIDICULOUS!
Incident date: Apr 27, 2017
WHILE DRIVING ON THE HIGHWAY, THE STABILITRAK AND CHECK ENGINE WARNING INDICATOR LIGHTS COME ON. NEXT A WARNING READS, "ENGINE RUNNING AT REDUCED POWER" AND THE CAR SLOWS DOWN. WHEN I CUT THE CAR OFF AND RESTART, THE WARNING INDICATOR LIGHTS RESET AND THE CAR WILL DRIVE NORMAL.
Incident date: Apr 27, 2017
WHILE DRIVING ON THE HIGHWAY, THE STABILITRAK AND CHECK ENGINE WARNING INDICATOR LIGHTS COME ON. NEXT A WARNING READS, "ENGINE RUNNING AT REDUCED POWER" AND THE CAR SLOWS DOWN. WHEN I CUT THE CAR OFF AND RESTART, THE WARNING INDICATOR LIGHTS RESET AND THE CAR WILL DRIVE NORMAL.
Incident date: Apr 27, 2017
WHILE DRIVING ON THE HIGHWAY, THE STABILITRAK AND CHECK ENGINE WARNING INDICATOR LIGHTS COME ON. NEXT A WARNING READS, "ENGINE RUNNING AT REDUCED POWER" AND THE CAR SLOWS DOWN. WHEN I CUT THE CAR OFF AND RESTART, THE WARNING INDICATOR LIGHTS RESET AND THE CAR WILL DRIVE NORMAL.
Incident date: Mar 10, 2017
FUEL GAUGE IS PROBLEMATIC, FUEL GAUGE REPORTS 3/4 WHEN FULL AND NEEDLE POINTS HALFWAY BETWEEN 1/4 AND 1/2 WHEN EMPTY. THE LOW FUEL INDICATOR LIGHT DOES NOT ENGAGE IN THIS CONDITION AND THE DISTANCE TO EMPTY STILL SHOWS ABOUT 200 MILES IN WHICH THE DRIVER WILL HAVE NO IDEA HE IS LOW ON FUEL. MY CAR STALLED DURING RUSH HOUR TRAFFIC ON A EXPRESSWAY AND WAS ALMOST REAR ENDED. THIS HAS HAPPENED ON 2 ... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS FAILED TO FUNCTION PROPERLY. IN ADDITION, THERE WERE INTERNAL ELECTRICAL FAILURES ON THE DRIVER'S SIDE FUNCTION PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INDICATED THAT THERE WAS NO RECALL TO ADDRESS THE ISSUES. ... Read more
Incident date: Aug 1, 2016
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS FAILED TO FUNCTION PROPERLY. IN ADDITION, THERE WERE INTERNAL ELECTRICAL FAILURES ON THE DRIVER'S SIDE FUNCTION PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INDICATED THAT THERE WAS NO RECALL TO ADDRESS THE ISSUES. ... Read more
Incident date: Oct 3, 2016
CUE SYSTEM FROZE. UNABLE TO CONTROL RADIO, NAVIGATION SYSTEM, HEATER, A/C, HANDS FREE PHONE, ETC. WENT ON A CADILLAC FORUM AND WAS ABLE TO RESET IT ONE TIME AND THEN QUIT WORKING AGAIN AFTER A FEW. I WAS UNABLE TO RESET IT A SECOND TIME. UNFORTUNATELY, THIS ALL HAPPENED AT 52,000 MILES 2,000 MILES AFTER THE WARRANTY EXPIRED. I AM NOT WILLING TO PAY CLOSE TO $2,000 TO HAVE IT REPAIRED, AFTER... Read more
Incident date: Apr 23, 2017
I BOUGHT A USED 2010 CADILLAC SRX LAST DECEMBER, DROVE IT FOR ABOUT A WEEK THE NOTICED DRIVER SIDE HEADLIGHT WAS OUT SO WENT TO AUTOZONE TO CHECK PRICE OF BULB $100 NO WAY, SO CHECKED EBAY AND GOT 2 FOR $25. HEADLIGHT WORKED FINE FOR ABOUT ANOTHER MONTH AND DRIVER SIDE LIGHT WENT OUT AGAIN SO I TRIED REPLACING IT WITH THE OTHER BULB AND IT DIDN'T WORK. TOOK VEHICLE BY LOCAL CADILLAC DEALERSHIP AND... Read more
Incident date: Apr 5, 2017
FUEL PUMP RELAY OVERHEATED TO THE POINT OF MELTING CAUSING IRREPARABLE DAMAGE TO THE RELAY AND THE FUSE BLOCK LOCATED INSIDE THE PASSENGER CABIN UNDER THE BACK SEAT OF THE VEHICLE CREATING A POTENTIAL FIRE HAZARD. VEHICLE WAS IN MOTION ON A CITY STREET WHEN FAILURE OCCURRED CAUSING LOSS OF ALL POWER STEERING AND BRAKING.
Incident date: Mar 12, 2017
TIMING CHAIN STRETCHED OR PREMATURE WEAR.
Incident date: Mar 12, 2017
TIMING CHAIN STRETCHED OR PREMATURE WEAR.
Incident date: Apr 20, 2017
TL* THE CONTACT OWNS A 1997 CADILLAC SEVILLE. WHILE THE VEHICLE WAS PARKED IN A RESIDENTIAL DRIVEWAY, IT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND INDICATED THAT THERE MAY HAVE BEEN AN ELECTRICAL SHORT ASSOCIATED WITH THE FRONT PASSENGER SEAT. A POLICE REPORT WAS NOT FILED. THE INTERIOR OF THE VEHICLE WAS EXTENSIVELY DAMAGED BECAUSE OF THE FAILURE. THE VEHICLE WAS NOT YET INSPEC... Read more
Fire
Incident date: Apr 20, 2017
TL* THE CONTACT OWNS A 1997 CADILLAC SEVILLE. WHILE THE VEHICLE WAS PARKED IN A RESIDENTIAL DRIVEWAY, IT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FLAMES AND INDICATED THAT THERE MAY HAVE BEEN AN ELECTRICAL SHORT ASSOCIATED WITH THE FRONT PASSENGER SEAT. A POLICE REPORT WAS NOT FILED. THE INTERIOR OF THE VEHICLE WAS EXTENSIVELY DAMAGED BECAUSE OF THE FAILURE. THE VEHICLE WAS NOT YET INSPEC... Read more
Fire
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. THE CONTACT STATED THAT THERE WERE SEVERAL ELECTRICAL FAILURES, SUCH AS THE TURN SIGNALS FAILED TO FUNCTION AND THE MIDDLE CONSOLE ELECTRIC FUNCTIONS FAILED TO ILLUMINATE. AFTER SEVERAL REPAIRS, THE FAILURES CONTINUED. THE CONTACT HAD THREE BATTERIES REPLACED AND THE ALTERNATOR ASSEMBLY REPLACED, BUT THE FAILURES CONTINUED. THE VENT CONTROLS ALSO FAILED TO... Read more
Incident date: Apr 23, 2016
I WAS BACKING MY CAR OUT OF MY DRIVEWAY, AS I BACKED ONTO THE ROAD,THE CAR SUDDENLY QUIT RUNNING. I TRIED RESTARTING IT,BUT IT WAS COMPLETELY DEAD...I HAD TO CALL A TOW TRUCK AND THE CAR WAS TAKEN TO A LOCAL CADILLAC DEALER..WHEN I WENT TO THE DEALER THE FOLLOWING DAY,I WAS INFORMED THAT THE FUSE BOX UNDER THE REAR SEAT HAD SHORTED OUT...I WAS TOLD THERE WAS NOT ANY RECALLS ON THE FUSE BOX THAT TH... Read more
Incident date: Apr 23, 2016
I WAS BACKING MY CAR OUT OF MY DRIVEWAY, AS I BACKED ONTO THE ROAD,THE CAR SUDDENLY QUIT RUNNING. I TRIED RESTARTING IT,BUT IT WAS COMPLETELY DEAD...I HAD TO CALL A TOW TRUCK AND THE CAR WAS TAKEN TO A LOCAL CADILLAC DEALER..WHEN I WENT TO THE DEALER THE FOLLOWING DAY,I WAS INFORMED THAT THE FUSE BOX UNDER THE REAR SEAT HAD SHORTED OUT...I WAS TOLD THERE WAS NOT ANY RECALLS ON THE FUSE BOX THAT TH... Read more
Incident date: Apr 23, 2016
I WAS BACKING MY CAR OUT OF MY DRIVEWAY, AS I BACKED ONTO THE ROAD,THE CAR SUDDENLY QUIT RUNNING. I TRIED RESTARTING IT,BUT IT WAS COMPLETELY DEAD...I HAD TO CALL A TOW TRUCK AND THE CAR WAS TAKEN TO A LOCAL CADILLAC DEALER..WHEN I WENT TO THE DEALER THE FOLLOWING DAY,I WAS INFORMED THAT THE FUSE BOX UNDER THE REAR SEAT HAD SHORTED OUT...I WAS TOLD THERE WAS NOT ANY RECALLS ON THE FUSE BOX THAT TH... Read more
Incident date: Apr 15, 2016
I HAVE A 2004 SRX AWD. I ALWAYS GET THE "STABILITY SYSTEM ENGAGED" MESSAGE WITH SOME VIBRATION AND VEHICLE REAR SIDE GOES LEFT SIDE AND AFTER LITTLE TIME ITS GOES AWAY . SOMETIMES WHEN I STEP ON THE BRAKE I WOULD GET A GRUNTING SOUND THEN THE "GRIDING" FROM BRAKE PEDAL. IT HAPPENS ON WHEN VEHICLE SPEED IS MORE THAN 40 MPH & FEW TIMES I ALMOST HIT ANOTHER VEHICLE IN OTHER LANE.
Incident date: Apr 15, 2016
I HAVE A 2004 SRX AWD. I ALWAYS GET THE "STABILITY SYSTEM ENGAGED" MESSAGE WITH SOME VIBRATION AND VEHICLE REAR SIDE GOES LEFT SIDE AND AFTER LITTLE TIME ITS GOES AWAY . SOMETIMES WHEN I STEP ON THE BRAKE I WOULD GET A GRUNTING SOUND THEN THE "GRIDING" FROM BRAKE PEDAL. IT HAPPENS ON WHEN VEHICLE SPEED IS MORE THAN 40 MPH & FEW TIMES I ALMOST HIT ANOTHER VEHICLE IN OTHER LANE.
Incident date: Feb 19, 2017
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING ON THE INTERSTATE AT AN UNKNOWN SPEED, THE VEHICLE WAS INVOLVED IN A HIT AND RUN CRASH. THE EXTERIOR PASSENGER SIDE REARVIEW MIRROR WAS CLIPPED AND DAMAGED BY ANOTHER VEHICLE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CONTACT ATTEMPTED TO CALL THE DEALER, BUT DID NOT RECEIVE A RESPONSE. THE FAILURE MILEAGE WAS 10,000.
Crash
CADILLAC
ESCALADE ESV
(2017) - SERVICE BRAKES
Apr 19, 2017
Incident date: Apr 18, 2017
TL* THE CONTACT OWNED A 2017 CADILLAC ESCALADE ESV. WHILE DRIVING APPROXIMATELY 35 MPH, A POLICE OFFICER ABRUPTLY MADE A LEFT TURN CAUSING A CHAIN REACTION CRASH OF FOUR VEHICLES. THE CONTACT DEPRESSED THE BRAKE PEDAL AND IT TRAVELED ALL THE WAY DOWN TO THE FLOORBOARD. THE CONTACT CRASHED INTO THE PRECEDING VEHICLE. THE POLICE AND THE FIRE DEPARTMENT WERE PRESENT AND A REPORT WAS FILED. THERE WERE... Read more
Crash
Incident date: Jun 1, 2013
VEHICLE WIRING HARNESS ON THE UNDERSIDE OF THE TRANSMISSION WIRELOOM HAS DRY ROTTED CAUSING HARNESS TO DISLODGE FROM RETAINER CLIP CAUSING HARNESS TO DROP ONTO FRONT DRIVESHAFT CAUSING VEHICLE TO GO INTO LIMP MODE IN HIWAY TRAFFIC ALMOST CAUSING AN ACCIDENT DUE TO THE VEHICLE SLOWING DOWN. NOTICED OTHER PART OF WIRE HARNESS LOOK FAILING AND OTHER ELECTRICAL ISSUES HAPPENING TO MY VEHICLE INCLUD... Read more
Incident date: Mar 10, 2017
WATER INTRUSION INTO HEADLAMP CAUSED BALLAST AND BULB TO SHORT OUT.
Incident date: Apr 5, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH IN AN INTERSECTION, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MAIN SHAFT, TRANSFER CASE FLUID, OUTPUT SHAFT, GASKET INFIELD, FLUID TRANSMISSION DEX6, AND THE SHOT SUP... Read more
Incident date: Apr 5, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 5 MPH IN AN INTERSECTION, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS PUSHED TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MAIN SHAFT, TRANSFER CASE FLUID, OUTPUT SHAFT, GASKET INFIELD, FLUID TRANSMISSION DEX6, AND THE SHOT SUP... Read more
Incident date: Feb 6, 2017
CPSC: MY 2016 XTS CADILLAC WAS INVOLVED IN A ROAD ACCIDENT MONDAY, FEB.6 IN HARPER COUNTY, KANSAS. IT SUSTAINED APPROX. $20K DAMAGE, INCLUDING LOCKED SEAT BELTS. *BF UPDATED 04/21/2017*JS