Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Aug 7, 2016
TL* THE CONTACT OWNS A 2016 CADILLAC CTS. WHILE DRIVING AT A LOW RATE OF SPEED OR STOPPING, THE VEHICLE MADE A CLANKING SOUND AND JERKED WITH A LOUD NOISE. WHILE SHIFTING GEARS AUTOMATICALLY, A LOUD WIND NOISE COULD BE HEARD THROUGH THE DOOR JAMS OF THE FRONT DRIVER AND PASSENGER SIDE DOORS. ALSO, THE INSTRUMENT PANEL LIGHTS WOULD FADE IN AND OUT WITHOUT WARNING, THE OUTSIDE TEMPERATURE DISPLAY WA... Read more
Incident date: Aug 7, 2016
TL* THE CONTACT OWNS A 2016 CADILLAC CTS. WHILE DRIVING AT A LOW RATE OF SPEED OR STOPPING, THE VEHICLE MADE A CLANKING SOUND AND JERKED WITH A LOUD NOISE. WHILE SHIFTING GEARS AUTOMATICALLY, A LOUD WIND NOISE COULD BE HEARD THROUGH THE DOOR JAMS OF THE FRONT DRIVER AND PASSENGER SIDE DOORS. ALSO, THE INSTRUMENT PANEL LIGHTS WOULD FADE IN AND OUT WITHOUT WARNING, THE OUTSIDE TEMPERATURE DISPLAY WA... Read more
Incident date: Aug 7, 2016
TL* THE CONTACT OWNS A 2016 CADILLAC CTS. WHILE DRIVING AT A LOW RATE OF SPEED OR STOPPING, THE VEHICLE MADE A CLANKING SOUND AND JERKED WITH A LOUD NOISE. WHILE SHIFTING GEARS AUTOMATICALLY, A LOUD WIND NOISE COULD BE HEARD THROUGH THE DOOR JAMS OF THE FRONT DRIVER AND PASSENGER SIDE DOORS. ALSO, THE INSTRUMENT PANEL LIGHTS WOULD FADE IN AND OUT WITHOUT WARNING, THE OUTSIDE TEMPERATURE DISPLAY WA... Read more
Incident date: May 24, 2017
GASOLINE LEAK FROM THE FUEL PUMP ASSEMBLY, ON TOP OF THE GAS TANK. I NOTICED A STRONG ODOR OF GASOLINE AND UPON LOOKING UNDER MY CAR, NEAR THE PASSENGER REAR TIRE, I FOUND A SMALL PUDDLE OF GASOLINE ON THE GROUND. I COULD SEE GASOLINE ON THE BOTTOM OF THE TANK. I RESEARCHED ON THE CTSVOWNERS.COM FORUM AND RATHER QUICKLY FOUND OTHERS WITH THE EXACT SAME ISSUE. IN ORDER TO FIX THE ISSUE, THE FUE... Read more
Incident date: May 30, 2017
DISPLAY STATES: SERVICE ALL WHEEL DRIVE SYSTEM, REAR AXLE, AND A WARNING BELL SOUNDS CONTINUOUSLY. HAPPENED ONCE BEFORE, BOTH INCIDENTS ON A LONG TRIP. ON STAR SAID, ON FIRST OCCASION, TO TURN OFF VEHICLE AND COMPUTER MAY RESET ITSELF. IT DID. ON SECOND OCCASION, WOULD NOT RESET AND NOW HAVE HUMMING FROM FRONT END
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT HEARD A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO JBA CHEVROLET DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND THE HEAD LAMPS WERE LEAKING. THE SUSPENSION AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMB... Read more
Incident date: Apr 1, 2017
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT HEARD A THUMPING NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO JBA CHEVROLET DEALER WHERE IT WAS DIAGNOSED THAT THE SUSPENSION FAILED AND THE HEAD LAMPS WERE LEAKING. THE SUSPENSION AND HEAD LAMPS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMB... Read more
Incident date: Mar 7, 2016
VEHICLE IS PARKED (STATIONARY) AND WHEN IT RAINS WATER DOES NOT CLEAR THROUGH SUNROOF DRAIN HOSE, RESULTING IN WATER LEAKING ONTO FLOORBOARDS ON FRONT PASSENGER SIDE, INTO TRUNK AREA AND LIFTGAGE, AND BACKUP CAMERA AND LIFTGATE ELECTRICAL SHORTS-OUT. THIS HAS BEEN HAPPENING SINCE VEHICLE WAS NEW AND EACH TIME IT REQUIRES REPAIR, DEALER CLAIMS THE SUNROOF WAS LEFT OPEN DURING A RAINSTORM.
Incident date: Mar 7, 2016
VEHICLE IS PARKED (STATIONARY) AND WHEN IT RAINS WATER DOES NOT CLEAR THROUGH SUNROOF DRAIN HOSE, RESULTING IN WATER LEAKING ONTO FLOORBOARDS ON FRONT PASSENGER SIDE, INTO TRUNK AREA AND LIFTGAGE, AND BACKUP CAMERA AND LIFTGATE ELECTRICAL SHORTS-OUT. THIS HAS BEEN HAPPENING SINCE VEHICLE WAS NEW AND EACH TIME IT REQUIRES REPAIR, DEALER CLAIMS THE SUNROOF WAS LEFT OPEN DURING A RAINSTORM.
Incident date: Apr 7, 2017
EVERY OTHER DAY THE CUE UNIT WOULD LOOSE SENSIBILITY, AT FIRST IT WOULD NOT RECOGNIZE THE BOTTOM PART OF THE SCREEN , FOLLOWED INSTRUCTIONS ON RESETTING THE SYSTEM STILL WOULD NOT WORK COUPLE OF DAYS LATER THE WHOLE SCREEN WOULD NOT WORK.
Incident date: Apr 3, 2017
MY VEHICLE PULLS TO THE LEFT AGGRESSIVELY NONE STOP AND ITS BAD ENOUGH TO WERE YOU TAKE YOUR EYES FOR A SECOND TO LOOK AT THE FUEL GAUGE AND YOU ARE ALREADY IN THE MIDDLE OF THE OTHER LANE. THE CADILLAC DEALERSHIP HAS PERFORMED WORK ON IT AND REPLACED PARTS,IN A FEW WORDS THEY TOLD ME..WE HAVE DONE OUR BEST. AS OF TODAY 5/29/2017 I AM STILL FIGHTING WITH MY STEERING TO KEEP MY VEHICLE IN LAN... Read more
Incident date: May 28, 2017
MY BRAKING POWER ASSIST FAILS OCCASIONALLY WHEN I AM MAKING A HARD TURN (AS WHEN PARKING), EITHER RIGHT OR LEFT , BUT RECOVERS WHEN I STRAIGHTEN OUT MY STEERING WHEEL. THIS BEGAN AFTER I REPLACED MY FRONT WHEEL ROTORS AND BRAKE PADS AT AROUND120,000 MILES. MY POWER ASSIST UNIT FAILED COMPLETELY AROUND 138.000 MILES, SO I HAD IT AND MY MASTER BRAKE UNIT REPLACED. I CONTINUE TO EXPERIENCE THE SAME B... Read more
Incident date: May 15, 2017
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE CONTACT HEARD AN ABNORMAL NOISE IN THE SUSPENSION. ALSO, WHILE DRIVING, THE STEERING WHEEL VIBRATED UNCONTROLLABLY AND THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MAN... Read more
Incident date: May 15, 2017
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE CONTACT HEARD AN ABNORMAL NOISE IN THE SUSPENSION. ALSO, WHILE DRIVING, THE STEERING WHEEL VIBRATED UNCONTROLLABLY AND THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MAN... Read more
Incident date: May 29, 2017
VEHICLE'S REAR LIFT GATE SUDDENLY CLOSED WHILE IN THE OPEN POSITION AND STRIKING MY SISTER WHILE SHE LOADED BAGS IN THE CARGO AREA. THIS HAPPENED TWICE ON 5/29/17. I RETURNED HOME AND HAVE NOT DRIVEN THE CAR SINCE. I WILL TAKE IT IN FOR SERVICE ON 5/31/17. MY SISTER WAS NOT INJURED, BUT SHE WAS SHAKEN UP, AS THE VEHICLE CONTINUED TO PRESS DOWN ON HER BODY. A YOUNG CHILD MAY HAVE BEEN SERIOUSLY I... Read more
Incident date: May 28, 2017
THE CUE SYSTEM THE TOUCH SCREEN TO THE INFORMATION DOESN'T WORK IN CAR. THIS SCREEN CONTAINS HEATER AND COOLING INFO AND SETTING, RADIO AND NAVIGATION OPERATIONS. THE SCREEN IS FROZEN.
Incident date: Sep 19, 2016
SHIFT MODULE 208755589 DATED 01/25/2010 OTHER NUMBERS GM 4447/812516052/05MODEL5 WOULD NOT SHIFT INTO PARK, VEHICLE WOULD NOT TURN OFF AND ROLLED CAUSING AN UNSAFE VEHICLE.
Incident date: Apr 18, 2017
THE VEHICLE WAS DRIVING IN NORMAL CONDITIONS, AT APPROX 40MPH IN THE EVENING. WHEN ACCELERATING TO PASS A CAR GOING SLOW IN A 50MPH+ ROAD, THE ACCELERATOR STUCK IN THE CADILLAC. THIS FORCED A DEFENSIVE DECISION TO UNFORTUNATELY HIT THE CAR IN FRONT VERSUS UNKNOWN CLEARING. AFTER (NOW AT 60MPH), THE ACCELERATOR STAYED STUCK, WHICH REQUIRED THE CAR TO THEN STRIKE A POLE AT 100MPH! THIS WAS A VERY DA... Read more
Crash
2 injured
Incident date: Sep 15, 2009
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE PARKING THE VEHICLE AT 2 MPH, THE REAR PARKING ASSIST INDICATOR ILLUMINATED RED IN COLOR. AFTERWARDS, THE INDICATOR RETURNED TO ITS CORRECT SETTING. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AL SERRA CADILLAC (6201 SAGINAW RD, GRAND BLANC, MI 48439) WHERE IT WAS DIAGNOSED THAT THE BUMPER HARNESS FAILED AND NEEDED TO BE REPLACED. T... Read more
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC DTS. THE CONTACT STATED THAT THERE WAS AN INTERNAL LEAK IN THE VEHICLE, BUT WAS UNCERTAIN OF ITS ORIGIN AND WHAT PART WAS AFFECTED FROM THE FAILURE. THERE WAS A PRESENCE OF A CONSTANT INTERMITTENT FLUID LEAK. THE DEALER (MEDINA AUTO MALL 3205 MEDINA RD, MEDINA, OH 44256 (877) 424-0881) WAS NOTIFIED AND INSPECTED THE VEHICLE, BUT DID NOT PROVIDE A SPECIFIC DIAGN... Read more
Incident date: Feb 1, 2016
TL* THE CONTACT OWNS A 2010 CADILLAC DTS. THE CONTACT STATED THAT THERE WAS AN INTERNAL LEAK IN THE VEHICLE, BUT WAS UNCERTAIN OF ITS ORIGIN AND WHAT PART WAS AFFECTED FROM THE FAILURE. THERE WAS A PRESENCE OF A CONSTANT INTERMITTENT FLUID LEAK. THE DEALER (MEDINA AUTO MALL 3205 MEDINA RD, MEDINA, OH 44256 (877) 424-0881) WAS NOTIFIED AND INSPECTED THE VEHICLE, BUT DID NOT PROVIDE A SPECIFIC DIAGN... Read more
Incident date: Oct 10, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE INSTRUMENT PANEL DISPLAYED "CHECK AIR BAG SAFETY". THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER ... Read more
Incident date: May 24, 2017
I OWN A 2011 CADILLAC SRX 66,000 MILES, IT HAS BEEN IN OUR FAMILY SINCE IT WAS PURCHASED NEW AT CAMARGO CADILLAC. I TOOK IT IN TODAY FOR SIMPLE OIL CHANGE AND TIRE ROTATION. I WAS INFORMED BY PHONE THAT MY HEADLIGHT WAS OUT ON THE DRIVER SIDE, NEWS TO ME. THIS CAR HAS A CATASTROPHIC DEFECT IN THE HEADLAMPS AND I AM NOT THE ONLY ONE TO EXPERIENCE IT. THERE ARE NUMEROUSREPORTS OF THIS ISSUE ONLINE... Read more
Incident date: Oct 1, 2016
AFTER DRIVING MY CAR WITHOUT ANY ISSUES FOR 3 YEARS, THE LOW BEAMS BECAME INCREASINGLY DIM. I HAD REPLACED THEM NUMEROUS TIMES, TAKEN IT TO NUMEROUS CADILLAC GARAGES/ DEALERS, REPLACED THE BATTERY ETC, WITH NO SOLUTION. I RESEARCHED THAT THE 2010 MODEL SRXS WERE RECALLED DUE TO HEADLIGHTS. I AM STILL CURRENTLY HAVING ISSUES WITH CADILLAC TELLING ME "THIS IS NORMAL FOR AN SRX"
Incident date: May 21, 2017
WHILE DRIVING ON EXPRESSWAY GOING APPROXIMATELY 70 MPH SUNROOF GLASS SUDDENLY EXPLODED OUT OF NOWHERE, GLASS SHATTERED AND SPREAD ALL THROUGHOUT MY CAR DROPPING ONTO MYSELF MY WIFE AND MY CHILDREN. THERE WAS A LOUD BOOM FROM THE GLASS SHATTERING WHICH WAS VERY STARTLING WHILE DRIVING. MAJOR CONCERN IS THAT THERE COULD HAVE BEEN AN ACCIDENT FROM LOSS OF CONTROL OF THE VEHICLE. THE WEATHER WAS CLOUD... Read more
Incident date: May 12, 2017
DRIVER SIDE DOOR WOULD NOT OPEN FROM OUTSIDE WITH KEY OR FROM INSIDE WITH MANUAL LEVER. THE DOOR LOCK BUTTON WOULD NOT MOVE TO UNLOCK DOOR BY THE ELECTRIC SWITCH OR BY HAND. I HAD TO EXIT VEHICLE BY CRAWLING OVER CENTER CONSOLE AND EXITING PASSENGER SIDE. AT SOME LEVEL I CAN UNDERSTAND THE ELECTRICAL DOOR CONTROL FAILING, BUT I DO NOT FEEL IT IS SAFE TO NOT HAVE A MECHANICAL OPTION TO OPEN THE ... Read more
Incident date: May 22, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. WHILE OPERATING THE VEHICLE, THE ELECTRONIC STABILITY CONTROL WARNING INDICATOR SUDDENLY ILLUMINATED AND THE VEHICLE BEGAN TO JERK BEFORE STALLING AND SHUTTING OFF. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Incident date: May 20, 2017
LOUD NOISE (KNOCK) WHILE DRIVING ON HIGHWAY 65 MPH, ALL ENGINE LIGHTS CAME ON, VEHICLE TOWED TO RESIDENCE.
Incident date: Apr 14, 2017
I HAVE AN CADILLAC XT 5 2017. THE LANE DEPARTURE WARNING DOES NOT WORK AS ADVERTISED. I HAVE SPOKE WITH SEVERAL PEOPLE FROM THE DEALER TO DEALERS REPRESENTATIVE AND REGIONAL MANAGER. AFTER 5 WEEKS THE REGIONAL MANAGER TOLD ME THAT THE LDW WAS WORKING PROPERLY AS DESIGNED. HE OFFERED ME SOME TYPE OF COMPENSATION ( $300 ). HE AGREED THAT I WAS CORRECT THAT THE WAY CADILLAC ADVERTISED THIS WAS INCORR... Read more
Incident date: May 17, 2017
WHILE GOING 45 APPROACHING A RED LIGHT I CASUALLY HIT THE BRAKES. THE CAR DID NOT STOP. HITTING THE BRAKES TO THE FLOOR FOR A 2ND TIME, THE CAR DID NOT STOP. THUS, AFTER RUNNING THE RED LIGHT IN A NEAR DEATH EXPERIENCE AND DRIVING WITHOUT BRAKES UNTIL I COULD FIND A PARKING LOT TO PULL OVER IN, GOT THE PROBLEM CHECKED OUT AND WAS TOLD THE BRAKE LINE RUSTED OUT. VEHICLE WAS IN MOTION GOING APPROXIM... Read more
Incident date: Nov 15, 2015
PASSENGER SEAT OCCUPANT SENSOR STOPS WORKING, DISABLING THE PASSENGER AIRBAG. 2006 CADILLAC CTS WERE RECALLED BUT THE CADILLAC STS USES THE SAME SYSTEM BUT WAS NOT RECALLED. AIRBAG LIGHT CAME UP WHILE DRIVING UNDER NORMAL CONDITIONS AND ITS GIVING THE ERROR CODE ASSOCIATED WITH THE OCCUPANT SENSOR MAT SYSTEM
Incident date: Jan 1, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED WHILE DRIVING, THE HEADLIGHTS FAILED. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 78,276.
Incident date: May 3, 2017
THE HEADLAMPS ON THE 2010 CADILLAC SRX ARE NOT SAFE! THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT MOISTURE AND CONDENSATION GETTING INSIDE THESE LAMPS CAUSING HEADLIGHTS TO BURN OUT. I WAS DRIVING AT NIGHT WHEN MY DRIVER SIDE HEADLIGHT WENT OUT. I TOOK IT TO THE DEALERSHIP AND THEY SAID THERE IS MOISTURE IN THE HEADLIGHT THAT CAUSED THE BULB TO GO OUT. THEY QUOTED ME OVER 2K FOR A HEADLAMP N BULB. TH... Read more
Incident date: May 15, 2017
LOSS OF POWER STEERING WHILE DRIVING. HARD TURNING.
Incident date: Nov 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFI... Read more
Incident date: May 12, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT HAD TO RESET THE LIGHT SWITCH BY FLIPPING THE SWITCH BACK AND FORTH FOR THE LIGHTS TO ILLUMINATE. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN AT NIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A BULB OR WIRE CAUSED THE HEADLIGHTS TO FAIL. THE... Read more
Incident date: May 12, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT HAD TO RESET THE LIGHT SWITCH BY FLIPPING THE SWITCH BACK AND FORTH FOR THE LIGHTS TO ILLUMINATE. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN AT NIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT A BULB OR WIRE CAUSED THE HEADLIGHTS TO FAIL. THE... Read more
Incident date: Jul 19, 2016
DRAINAGE TUBES IN CARS WITH SUNROOFS ARE CLOGGING AND SHORTING OUT THE LIFT GATE MODULE WHICH COULD CAUSE OTHER ELECTRICAL PROBLEMS OR POSSIBLE A MELTDOWN OR FIRE.. I BOUGHT ONE MODULE AND THE DEALERSHIP BOUGHT THE SECOND ONE THIS WEEK. SINCE THIS OCCURRED WITHIN THE FIRST 30 DAYS I OWNED THE CAR, LUCKILY THE DEALERSHIP COVERED IT. CADILLAC REFUSES TO ADMIT THE DESIGN IS POOR AND WILL NOT HELP ... Read more
Incident date: Mar 10, 2017
MY CAR WAS IN PARK AND OFF. ROLLED BACKWARDS DOWN THE DRIVEWAY. INJURIES INCURRED
2 injured
Incident date: May 8, 2017
SEVERAL XLR OWNERS HAVE REPORTED THAT THEIR ROOF PANEL HAS SEPARATED AND FLOWN OFF THE CAR AT HIGHWAY SPEEDS. MY TOP BEGAN EMITTING A WHISTLING NOISE AT HIGHWAY SPEEDS. WHEN INSPECTING IT, THE CENTER FRONT OF THE TOP HAS BEGUN TO SEPARATE. THESE TOPS WERE APPARENTLY ONLY GLUED AS THE ONLY SECUREMENT. NOT MECHANICAL METHODS WERE USED. WHILE MINE HAS NOT TOTALLY SEPARATED, I HAVE TAKEN IT TO A ... Read more
Incident date: Apr 3, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DEPRESSING THE LIFTGATE BUTTON, IT INDEPENDENTLY CLOSED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE EXTERIOR LIGHTS FAILED TO ILLUMINATE. THE DEALER STATED THAT IT WAS A MANUFACTURER DEFECT AND THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE M... Read more
Crash
Incident date: Apr 3, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DEPRESSING THE LIFTGATE BUTTON, IT INDEPENDENTLY CLOSED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT STATED THAT THE EXTERIOR LIGHTS FAILED TO ILLUMINATE. THE DEALER STATED THAT IT WAS A MANUFACTURER DEFECT AND THEY COULD NOT ASSIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE M... Read more
Crash
Incident date: May 3, 2017
ACCELERATION TAKES A FEW SECONDS TO CATCH UP. THIS PROBLEM WAS SUPPOSSED TO HAVE BEEN RESOLVED. HOWEVER, I CONTINUE TO HAVE PROBLEMS WITH ACCELERATION LAGGING.
Incident date: May 10, 2017
CUE PROBLEMS. THE TOUCHSCREEN GOES BLACK OR FREEZES WHILE THE VEHICLE IS MOVING. ALSO THE MIDDLE BOTTOM SECTION DOES NOT RESPOND AFFECTING HEATING/AC FUNCTIONS.
Incident date: Apr 28, 2017
I BOUGHT THIS CADILLAC SRX 2010 A FEW WEEKS AGO I WAS DRIVING AND SUDDENLY THE LIGHTS STOPPED WORKING AND A WARNING ⚠️ SHOWED UP ON THE SCREEN. THEY HAVE A LOT OF MOISTURE INSIDE. I DON'T KNOW WHAT I SHOULD DO NOW.
Incident date: May 8, 2017
CONDENSATION IN HEADLIGHTS CAUSING LIGHTS TO GO OUT. LEAKING SEAL FROM MANUFACTURER ALLOWING MOISTURE IN.
Incident date: Oct 15, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, IT BECAME VERY DIFFICULT TO SEE WITH THE LOW BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO A DEALER FOR A STATE SAFETY INSPECTION. THE DEALER STATED THAT THE HEADLIGHTS WERE FUNCTIONING NORMALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO GO BACK TO THE ORIGINAL DEALER. THE DEALER DID NOT IN... Read more
Incident date: Apr 1, 2017
ENGINE BLOCK DETERERATING FROM INSIDE OUT. LEEKING FLUID. ALL SERVICES MADE AND CAR HAS NEVER OVERHEATED. SERVICED BY RELIABLE CADILLAC, ROSEVILLE CA
Incident date: May 9, 2017
BOTH FRONT HEAD LIGHTS HAVE WATER AND CONDENSATION BEHIND THE LENS WHICH CAUSES THE LIGHT BULB TO BURN OUT. THIS IS VERY DANGEROUS IF YOU ARE DRIVING IN RAIN OR SNOW. IT'S A BIG SAFETY ISSUE.