Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Apr 3, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE SHIFTED INTO REVERSE AND HAD DIFFICULTY STOPPING. THE VEHICLE WAS TAKEN TO CAPITOL CADILLAC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE DUE TO A LEAK AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE REMEDY WOULD BE AT HIS EXPENSE. THE CO... Read more
Incident date: Jun 11, 2017
THIS VEHICLE HAS HAD THOUSANDS OF COMPLAINTS ABOUT ECM RELATED PROBLEMS. EVERY COMPLAINT IS THE SAME. THE COMPUTER CAUSES THE TEMP GAUGE, FUEL GAUGE TO STOP WORKING, THE TC LIGHT & ANTITHEFT LIGHTS TO COME ON, AND THE KEY BEING STUCK IN THE IGNITION. IT RENDERS THE CAR UNDRIVEABLE BECAUSE THE TEMP & FUEL GAUGES STOP WORKING. I HAVE RESEARCHED THIS AND THERE HAS BEEN THE EXACT SAME ISSUE WITH THOUS... Read more
Incident date: Jun 11, 2017
THIS VEHICLE HAS HAD THOUSANDS OF COMPLAINTS ABOUT ECM RELATED PROBLEMS. EVERY COMPLAINT IS THE SAME. THE COMPUTER CAUSES THE TEMP GAUGE, FUEL GAUGE TO STOP WORKING, THE TC LIGHT & ANTITHEFT LIGHTS TO COME ON, AND THE KEY BEING STUCK IN THE IGNITION. IT RENDERS THE CAR UNDRIVEABLE BECAUSE THE TEMP & FUEL GAUGES STOP WORKING. I HAVE RESEARCHED THIS AND THERE HAS BEEN THE EXACT SAME ISSUE WITH THOUS... Read more
Incident date: Jun 11, 2017
THIS VEHICLE HAS HAD THOUSANDS OF COMPLAINTS ABOUT ECM RELATED PROBLEMS. EVERY COMPLAINT IS THE SAME. THE COMPUTER CAUSES THE TEMP GAUGE, FUEL GAUGE TO STOP WORKING, THE TC LIGHT & ANTITHEFT LIGHTS TO COME ON, AND THE KEY BEING STUCK IN THE IGNITION. IT RENDERS THE CAR UNDRIVEABLE BECAUSE THE TEMP & FUEL GAUGES STOP WORKING. I HAVE RESEARCHED THIS AND THERE HAS BEEN THE EXACT SAME ISSUE WITH THOUS... Read more
CADILLAC
ESCALADE EXT
(2008) - AIR BAGS
Jun 20, 2017
Incident date: Jun 20, 2017
TAMARA RECALL. SERVICE AIRBAG LIGHT IS ON. DEALER SAID THEY CAN NOT FIX THE RECALLED ITEM BECAUSE THE MANUFACTURER IS NOT PROVIDING THE REPLACEMENT PART. HELP!
Incident date: Mar 15, 2016
I PURCHASED THIS CAR 15MAR16 FROM DUBLIN CADILLAC IN DUBLIN, CA. THE DRIVER SIDE BLIND SPOT DETECTION WAS NOT WORKING. I TOOK THE CAR BACK AND THEY CONFIRMED IT WAS NOT WORKING CORRECTLY, BUT TOLD ME THERE WAS NOTHING THEY COULD DO ABOUT IT AND THAT "I WOULD JUST HAVE TO LIVE WITHOUT IT". SINCE THIS IS A SAFETY FEATURE, I THOUGHT THEY SHOULD HAVE CORRECTED IT UNDER WARRANTY. THEY HAVE REFUSED, S... Read more
Incident date: Jun 20, 2017
BAD GASKETS ON THE HEADLIGHTS AND OVER TIME THEY LEAK AND THE HEADLIGHTS BECOME DULL.
Incident date: Apr 20, 2017
THE CADILLAC CUE SYSTEM IS NOT RESPONDING,IT IS COMPLETELY FROZEN. I AM NOT ABLE TO CONTROL THE CLIMATE NOR HOT OR COLD, NOT ABLE TO DEFROST MY CAR. THE SCREEN DEFECT CAN CAUSE OR COULD LEAD TO THE LOSS OF VENTILATION CONTROL FUNCTIONALITY. THIS IS DANGEROUS AND MOST CERTAINLY A SAFETY ISSUE. THE ISSUE OCCURRED WHEN CAR WAS STATIONARY AS I WAS TURNING MY CAR ON TO HEAD HOME FROM WORK I NOTICED THE... Read more
Incident date: Apr 20, 2017
THE CADILLAC CUE SYSTEM IS NOT RESPONDING,IT IS COMPLETELY FROZEN. I AM NOT ABLE TO CONTROL THE CLIMATE NOR HOT OR COLD, NOT ABLE TO DEFROST MY CAR. THE SCREEN DEFECT CAN CAUSE OR COULD LEAD TO THE LOSS OF VENTILATION CONTROL FUNCTIONALITY. THIS IS DANGEROUS AND MOST CERTAINLY A SAFETY ISSUE. THE ISSUE OCCURRED WHEN CAR WAS STATIONARY AS I WAS TURNING MY CAR ON TO HEAD HOME FROM WORK I NOTICED THE... Read more
Incident date: May 25, 2017
IT WAS A 93 DEGREE TEMPERATURE DAY AND THE CUE SYSTEM INTERNALLY CRACKED WHILE PARKED OUTSIDE MY WORK OFFICE AND DELAMINATED CAUSING ME TO BE UNABLE TO USE TEMPERATURE CONTROLS OR DEFROST TEMPERATURES AT TIMES. IT ONLY OCCASIONALLY WORKS BUT VERY RARELY
Incident date: May 25, 2017
IT WAS A 93 DEGREE TEMPERATURE DAY AND THE CUE SYSTEM INTERNALLY CRACKED WHILE PARKED OUTSIDE MY WORK OFFICE AND DELAMINATED CAUSING ME TO BE UNABLE TO USE TEMPERATURE CONTROLS OR DEFROST TEMPERATURES AT TIMES. IT ONLY OCCASIONALLY WORKS BUT VERY RARELY
Incident date: Jun 19, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE AND THE VEHICLE WOULD NOT SHIFT GEARS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,400.
Incident date: Feb 17, 2017
THE VEHICLES TIMING CHAIN IS STARTING TO GO I WAS INFORMED THAT THERE WAS A BULLETIN PUT OUT BASICALLY A EXTENDED WARRANTY FOR 10 YEARS I WAS STATIONED IN GERMANY FOR 2 YEARS AND THE PROBLEM STARTED THREE MONTHS BEFORE I WAS SUPPOSED TO LEAVE I CALLED GM IN THEY TELL ME THE WARRANTY HAS ENDED IM WITHIN THE TIME PERIOD UNDER TEN YEARS AND WELL UNDER THE MILEAGE BUT THEY SAY IT ENDED APRIL OF 2017 A... Read more
Incident date: Jun 10, 2017
THE HEADLIGHT FAILED ON OUR VEHICLE DUE TO MOISTURE INSIDE THE LIGHT. APPARENTLY, GM KNOWS ABOUT THIS DEFECT AS IT IS A COMMON COMPLAINT. HOWEVER, CADILLAC WANTS $2000 TO FIX THIS HEADLIGHT WHICH I SEE AS A SAFETY CONCERN, ESPECIALLY IN FLORIDA WHERE MOISTURE CAN ACCUMULATE INSIDE AN IMPROPERLY SEALED HEADLIGHT. IF BOTH BALLASTS FAIL, IT WOULD LEAVE THE DRIVER WITHOUT ANY HEADLIGHTS AT NIGHT. THI... Read more
Incident date: Jun 4, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL FOR THE BRAKES, WHICH SOLELY ADDRESSED THE CADILLAC CTS-V MODELS. THE CONTACT WAS UNCERTAIN IF THE FAILURE WAS RELATED TO THE RECALL. THE CONTACT STATED THAT THERE WAS THE PRESENCE OF A LEAK IN THE REAR OF THE VEHICLE. WITHOUT WARNING, THE BRAKE LINES FRACTURED. THE VEHICLE WAS INSPECTED AND ... Read more
Incident date: Jun 14, 2017
DISPLAY "SERVICE BRAKE ASSIST" TRACTION CONTROL & BRAKE LIGHT WARNING ON DASH....LOW SPEED BRAKE PEDAL VIBRATES AND LESSENS STOPPING ABILITY (ANTI LOCK ACTIVATES) CAUSES VEHICLE INABILITY TO STOP AT LOW SPEEDS......MANY BLOGS STATING SAME CONDITION WITH REPLACEMENT OF ALL BRAKE FUNCTION PARTS WITH NO CURE....HAS OCCURED ON AND OFF FOR LAST YEAR
Incident date: Jun 13, 2017
I OPENED THE POWER TAILGATE WITH MY REMOTE CONTROL AND REACHED INTO THE CAR TO GET SOME ITEMS OUT OF THE BACK. INSTEAD OF STAYING IN THE UP POSITION, THE TAILGATE CAME DOWN ABOUT 12 INCHES AND THEN BACK UP AND THEN HEADED DOWNWARD ONTO MY BACK. I AM 6 FOOT, THREE INCHES AND HAD ALL I COULD DO TO KEEP IT FROM CRUSHING ME. I MANAGED TO DUCK AND PULL OUT BEFORE IT SLAMMED DOWN. IF IT WOULD HAVE B... Read more
Incident date: Jun 13, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT THE IGNITION SWITCH WAS STUCK IN THE RUN POSITION. ADDITIONALLY, THE ANTI-LOCK WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (ST CLAIRE CADILLAC LOCATED AT 3737 STEVENS CREEK BLVD SANTA CLARA, CA 408 244-1000), BUT WAS NOT REPAIRED BECAUSE THERE WAS ANOTHER FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE M... Read more
Incident date: May 28, 2017
INTERMITTENTLY MY ELECTRONIC PANEL WILL SHUT DOWN AND NO ELECTRONIC FUNCTIONS WILL OPERATE. TYPICALLY THEY WILL RETURN POWER IN ABOUT AN HOUR OR LESS. THERE HAS BEEN A TIME IN THE LAST 15 DAYS THAT THE POWER DID NOT RETURN AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. TURNS OUT THAT RESULTED IN A FUSE REPLACEMENT FOR $125. THE EMERGENCY FLASHERS WILL RANDOMLY COME ON AND THE DEALER WOULD ... Read more
Incident date: May 28, 2017
INTERMITTENTLY MY ELECTRONIC PANEL WILL SHUT DOWN AND NO ELECTRONIC FUNCTIONS WILL OPERATE. TYPICALLY THEY WILL RETURN POWER IN ABOUT AN HOUR OR LESS. THERE HAS BEEN A TIME IN THE LAST 15 DAYS THAT THE POWER DID NOT RETURN AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. TURNS OUT THAT RESULTED IN A FUSE REPLACEMENT FOR $125. THE EMERGENCY FLASHERS WILL RANDOMLY COME ON AND THE DEALER WOULD ... Read more
Incident date: May 28, 2017
INTERMITTENTLY MY ELECTRONIC PANEL WILL SHUT DOWN AND NO ELECTRONIC FUNCTIONS WILL OPERATE. TYPICALLY THEY WILL RETURN POWER IN ABOUT AN HOUR OR LESS. THERE HAS BEEN A TIME IN THE LAST 15 DAYS THAT THE POWER DID NOT RETURN AND I HAD TO HAVE THE CAR TOWED TO THE DEALERSHIP. TURNS OUT THAT RESULTED IN A FUSE REPLACEMENT FOR $125. THE EMERGENCY FLASHERS WILL RANDOMLY COME ON AND THE DEALER WOULD ... Read more
Incident date: Apr 10, 2012
MY CAR HAS BEEN GARAGED KEPT FOR 13 YEARS, ONLY CAME OUT IN THE SUMMER AND WEEKENDS. THE LAST 2 YEARS I HAVE BEEN USING IT AS A DAILY DRIVER.. IN 2012 MY MECHANIC NOTICED A LOT OF CORROSION ON MY CHASIS RAILS, I NOTIFIED CADILLAC, THEY SENT ME TO THE DEALER TO INSPECT MY COMPLAINT AND OFFERED ME 3,000 OFF A NEW VEHICLE. 2 WEEKS AGO I WENT FOR AN OIL CHANGE AND MY MECHANIC NOTICED HOW WORSE THE GOT... Read more
Incident date: Jun 12, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT INFORMED THE DEALER (CLAUDE NOLAN CADILLAC) AND WAS INFORMED THAT PARTS WERE NOT AVAIL... Read more
Incident date: Dec 15, 2015
TL* THE CONTACT LEASED A 2014 CADILLAC SRX. THE CONTACT WAS CONCERNED THAT THERE WAS A DESIGN FLAW IN THE SHIFTING LINKAGE OF THE VEHICLE, WHICH COULD CAUSE THE VEHICLE TO IDLE BETWEEN THE PARK AND REVERSE GEARS. THE CONTACT STATED THAT THE VEHICLE COULD ALSO INADVERTENTLY SHIFT BETWEEN PARK AND REVERSE, WHICH CAUSED THE VEHICLE TO LUNGE FORWARD UNINTENTIONALLY. WHILE ATTEMPTING TO PLACE THE VEHIC... Read more
Crash
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THE EXTERIOR BRAKE LIGHTS FAILED WITHOUT WARNING. NINE MONTHS PRIOR, THE BRAKE LIGHTS WERE REPLACED FOR THE SAME FAILURE. THE VEHICLE WAS TAKEN TO CREST CADILLAC WHERE THE FAILURE WAS NOT DIAGNOSED; HOWEVER, THEY STATED THE BRAKE LIGHT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NH... Read more
Incident date: May 31, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. WHILE DRIVING, THE ENGINE WARNING INDICATOR ILLUMINATED AND A P-0008 CODE DISPLAYED. THE VEHICLE WAS TAKEN TO MOTOR WORLD AUTO GROUP (LOCATED AT 150 MOTORWORLD DR, WILKES-BARRE, PA 18705, (866) 403-0006) WHERE IT WAS DIAGNOSED WITH A STRETCHED TIMING CHAIN THAT COULD FRACTURE. THE TIMING CHAIN NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTU... Read more
Incident date: Mar 15, 2016
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS FAILED TO OPERATE INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER (BILL BLACK CHEVROLET, CADILLAC AT 601 E. BESSEMER AVENUE, GREENSBORO, NC 27405) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS CONDENSATION IN THE HEADLAMPS. THE CONTACT WAS INFORMED THAT THE HEADLAMPS NEEDED TO BE REPLACED. THE VEHICLE WA... Read more
Incident date: Jun 6, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. WHILE STATIONARY, THE VEHICLE'S MOTOR FAILED TO STOP RUNNING AFTER THE VEHICLE WAS SHUT OFF. DIRECTLY AFTER THE AIR CONDITIONING UNIT WAS SHUT OFF ALONG WITH THE VEHICLE, THERE WAS A NOISE THAT CAME FROM UNDER THE HOOD THAT SEEMED TO BE COMING FROM A SECONDARY MOTOR WITHIN THE ENGINE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER W... Read more
Incident date: Jun 2, 2017
THE FACTORY INSTALLED OPTIONAL GLASS SUNROOF OF 2005 CADILLAC DEVILLE DTS SPONTANEOUSLY "EXPLODED" AND SHATTERED. BROKEN GLASS RAINED DOWN INSIDE THE VEHICLE AND OVER THE BACK OF THE VEHICLE ON TO THE ROADWAY BEHIND WHILE TRAVELING STRAIGHT OVER A UNCROWDED HIGHWAY AT 62 - 63 MPH APPROXIMATELY AT 6:30 AM ON 6/2/17. SUNROOF WAS CLOSED. THE INTERIOR SUN SHADE WAS OPEN. EXTERIOR TEMPERATURE WAS ABOUT... Read more
1 injured
CADILLAC
ESCALADE EXT
(2007) - AIR BAGS
Jun 6, 2017
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE TWO RECALL NOTICES FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVI... Read more
Incident date: May 6, 2017
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE DIFFERENTIAL LEAKED AND THE VEHICLE BECAME INOPERABLE WITHOUT WARNING. THERE WAS AN ABNORMAL SOUND THAT CAME FROM THE DIFFERENTIAL. COLE BUICK GMC CONFIRMED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 07V589000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Incident date: Jun 6, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING 20 MPH, THE TRANSMISSION SEIZED AND THE VEHICLE JERKED. IN ADDITION, WHILE THE VEHICLE WAS IN THE PARK POSITION, THE RPMS ACCELERATED RAPIDLY WITHOUT WARNING AND THE VEHICLE ACCELERATED RAPIDLY. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED THAT THE COOLING SYSTEM OF THE HYBRID SYSTEM AND BATTERY CAUSED THE FAILURE. FURTHERMO... Read more
Incident date: Jun 6, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING 20 MPH, THE TRANSMISSION SEIZED AND THE VEHICLE JERKED. IN ADDITION, WHILE THE VEHICLE WAS IN THE PARK POSITION, THE RPMS ACCELERATED RAPIDLY WITHOUT WARNING AND THE VEHICLE ACCELERATED RAPIDLY. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED THAT THE COOLING SYSTEM OF THE HYBRID SYSTEM AND BATTERY CAUSED THE FAILURE. FURTHERMO... Read more
Incident date: Jun 6, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING 20 MPH, THE TRANSMISSION SEIZED AND THE VEHICLE JERKED. IN ADDITION, WHILE THE VEHICLE WAS IN THE PARK POSITION, THE RPMS ACCELERATED RAPIDLY WITHOUT WARNING AND THE VEHICLE ACCELERATED RAPIDLY. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED THAT THE COOLING SYSTEM OF THE HYBRID SYSTEM AND BATTERY CAUSED THE FAILURE. FURTHERMO... Read more
Incident date: Jun 6, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING 20 MPH, THE TRANSMISSION SEIZED AND THE VEHICLE JERKED. IN ADDITION, WHILE THE VEHICLE WAS IN THE PARK POSITION, THE RPMS ACCELERATED RAPIDLY WITHOUT WARNING AND THE VEHICLE ACCELERATED RAPIDLY. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED THAT THE COOLING SYSTEM OF THE HYBRID SYSTEM AND BATTERY CAUSED THE FAILURE. FURTHERMO... Read more
Incident date: Jun 6, 2017
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. WHILE DRIVING 20 MPH, THE TRANSMISSION SEIZED AND THE VEHICLE JERKED. IN ADDITION, WHILE THE VEHICLE WAS IN THE PARK POSITION, THE RPMS ACCELERATED RAPIDLY WITHOUT WARNING AND THE VEHICLE ACCELERATED RAPIDLY. THE VEHICLE WAS TAKEN TO AUTO ZONE WHERE IT WAS DIAGNOSED THAT THE COOLING SYSTEM OF THE HYBRID SYSTEM AND BATTERY CAUSED THE FAILURE. FURTHERMO... Read more
Incident date: May 31, 2017
TWO CARS AHEAD OF ME WAS GOING STRAIGHT AND ALL OF A SUDDEN TURNED INTO A STRIP MALL WITHOUT INDICATOR, THE CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES AND SO DID I , BUT I STILL ENDED UP REAR ENDING THE VEHICLE IN FRONT. I THINK MY SPEED WAS AROUND 30 AT THE TIME OF IMPACT. I HIT MY CHIN TO THE STEERING WHEEL. GOT MULTIPLE CUTS INSIDE OF MY MOUTH. AND COUPLE OF THEM ON MY FACE WHICH REQUIRED STITC... Read more
Crash
1 injured
Incident date: May 31, 2017
TWO CARS AHEAD OF ME WAS GOING STRAIGHT AND ALL OF A SUDDEN TURNED INTO A STRIP MALL WITHOUT INDICATOR, THE CAR IN FRONT OF ME SLAMMED ON THEIR BRAKES AND SO DID I , BUT I STILL ENDED UP REAR ENDING THE VEHICLE IN FRONT. I THINK MY SPEED WAS AROUND 30 AT THE TIME OF IMPACT. I HIT MY CHIN TO THE STEERING WHEEL. GOT MULTIPLE CUTS INSIDE OF MY MOUTH. AND COUPLE OF THEM ON MY FACE WHICH REQUIRED STITC... Read more
Crash
1 injured
Incident date: Mar 15, 2017
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE RAINING, THE WELL IN THE REAR OF THE VEHICLE FILLED WITH WATER, WHICH FLOODED THE REAR ELECTRICAL SYSTEM IN THE REAR OF THE VEHICLE. THE FAILURE RESULTED IN THE LIFTGATE NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC MODULES IN THE REAR OF THE VEHICLE FAILED AND NEEDED TO BE REPAIRED. THE MANUFACTU... Read more
Incident date: Mar 15, 2017
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE RAINING, THE WELL IN THE REAR OF THE VEHICLE FILLED WITH WATER, WHICH FLOODED THE REAR ELECTRICAL SYSTEM IN THE REAR OF THE VEHICLE. THE FAILURE RESULTED IN THE LIFTGATE NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRONIC MODULES IN THE REAR OF THE VEHICLE FAILED AND NEEDED TO BE REPAIRED. THE MANUFACTU... Read more
Incident date: Jun 6, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE THE VEHICLE WAS PARKED AND THE REAR HATCH WAS OPEN, THE REAR HATCH CLOSED UNEXPECTEDLY ON THE CONTACT. THE CONTACT WAS NOT INJURED AND WAS ABLE TO MOVE OUT OF THE WAY BEFORE THE HATCH CLOSED COMPLETELY. THE CONTACT STATED THAT A DIAGNOSTIC TEST AND REPAIR APPOINTMENT WERE SCHEDULED WITH RILEY CHEVROLET BUICK GMC CADILLAC (LOCATED AT 2033 CHRISTY DR, ... Read more
Incident date: Sep 1, 2016
DIM/RUNNING HEADLIGHTS WORK BUT VERY DIM CANNOT SEE WHILE DRIVING AT NIGHT. HAVE TO USE HIGH BEAMS. WHEN TAKEN TO CADILLAC THEY CLAIM THAT MOISTURE IN THE HEADLIGHTS IS WHAT CAUSES THE PROBLEM. THIS SEEMS TO ME TO BE A DESIGN FAILURE. VERY UNSAFE TO OPERATE AND ASTRONOMICALLY EXPENSIVE TO HAVE REPAIRED.
Incident date: Jun 2, 2017
MANUFACTURE PRODUCED THIS CAR FILLING THE INSIDE OF THE UNIBODY RAILS WITH AN ABSORBENT FOAM. THESE RAILS ALSO HAVE MANUFACTURED HOLES ALLOWING WATER TO ENTER THE RAILS. THE WATER IS THEN ABSORBED IN THE FOAM AND THROUGH AGE IT HAS CAUSE THE UNIBODY RAILS TO ROT FROM THE INSIDE OUT. THIS IS THE MAIN STRUCTURE OF THE CAR. I ALSO HAVE A 2007 CADILLAC STS WITH 85K WHERE THIS IS STARTING TO BECOME PRE... Read more
Incident date: Apr 10, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE TIMING CHAIN FAILED AND DETACHED FROM THE ENGINE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO JERK BACK AND FORTH FROM THE REAR WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE "SERVICE REAR AXLE" WARNING INDICATOR ILLUMINATED. RYAN CHEVROLET, LOCATED AT 1800 SOUTH BROADWAY, MINOT, NORTH DAKOTA 58701, DIAGNOSED THAT T... Read more
Incident date: Apr 10, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE TIMING CHAIN FAILED AND DETACHED FROM THE ENGINE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO JERK BACK AND FORTH FROM THE REAR WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE "SERVICE REAR AXLE" WARNING INDICATOR ILLUMINATED. RYAN CHEVROLET, LOCATED AT 1800 SOUTH BROADWAY, MINOT, NORTH DAKOTA 58701, DIAGNOSED THAT T... Read more
Incident date: Mar 15, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC CTS. WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT NOTIFIED THE DEALER (VERA CADILLAC IN PEMBROKE PINES, FL 33025 (954) 871-2630), BUT WAS INFORMED THAT NOTHING COULD BE DONE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,500.
Incident date: Feb 15, 2017
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE STABILITY SYSTEM WARNING INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO STOP IMMEDIATELY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO CADILLAC OF ARLINGTON (LOCATED AT 2001 N COLLINS ST. ARLINGTON, TX 76011, 877-880-5178) WHERE IT WAS DIAGNOSED AS NEEDING NEW TIRES AND BRAKES. THE CONTACT STATED THAT ALL F... Read more
Incident date: Feb 15, 2017
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE STABILITY SYSTEM WARNING INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO STOP IMMEDIATELY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO CADILLAC OF ARLINGTON (LOCATED AT 2001 N COLLINS ST. ARLINGTON, TX 76011, 877-880-5178) WHERE IT WAS DIAGNOSED AS NEEDING NEW TIRES AND BRAKES. THE CONTACT STATED THAT ALL F... Read more
Incident date: Jun 1, 2016
CADILLAC HAS REFUSED TO DO THE FACTORY RECALLS DO TO THE FACT THAT THE CARS HAS A REBUILT TITLE. HOW CAN THIS LIMIT THEM TO NOT FIXING FACTORY RECALLED PARTS THAT WHERE NOT DAMAGED
Incident date: Aug 7, 2016
TL* THE CONTACT OWNS A 2016 CADILLAC CTS. WHILE DRIVING AT A LOW RATE OF SPEED OR STOPPING, THE VEHICLE MADE A CLANKING SOUND AND JERKED WITH A LOUD NOISE. WHILE SHIFTING GEARS AUTOMATICALLY, A LOUD WIND NOISE COULD BE HEARD THROUGH THE DOOR JAMS OF THE FRONT DRIVER AND PASSENGER SIDE DOORS. ALSO, THE INSTRUMENT PANEL LIGHTS WOULD FADE IN AND OUT WITHOUT WARNING, THE OUTSIDE TEMPERATURE DISPLAY WA... Read more