Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Aug 29, 2016
WHEN TAKING TURNS, EITHER LEFT FOR RIGHT, THE DRIVER SEAT MAKES CLICKING NOISES AND THERE IS A FEEL OF THE SEAT SHIFTING TO THE SIDE. THIS IS VERY PREVALENT WHEN GOING THRU ROUND ABOUTS. AT TIMES WHEN THE VEHICLE IS PARKED AND DRIVER REACHING TO CLOSE DRIVER DOOR THE SAME PROBLEM IS APPARENT.
Incident date: Jul 26, 2017
WHILE TURNING INTO A PARKING SPACE AT A VERY LOW SPEED MY ENGINE BY ITSELF ACCELERATED VERY FAST AND I IMMEDIATELY PUT MY FOOT ON THE BRAKE BUT THIS DID NOT STOP THE CAR SO I PUT IT INTO REVERSE AND KEPT MY FOOT ON BRAKE THE CAR CONTINUE TO ACCELERATE VERY FAST BUT EVENTUALLY STOPPED. MY CAR WAS TOTALLED AS IT HIT THE CAR IN FRONT OF ME WHICH HIT THE CAR ON IT SIDE WHEN I WAS GOING FORWARD, WHEN ... Read more
Crash
Incident date: Sep 25, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WITH NORMAL EVERYDAY DRIVING HE BECAME AWARE OF AN ISSUE WITH THE FRONT SUSPENSION ON THE VEHICLE. THE CONTACT WAS CONCERNED THAT WITHIN 46,000 MILES OF DRIVING THE VEHICLE, THAT THE TIRES HAD TO BE REPLACED TEN TIMES. THE VEHICLE WAS TAKEN TO COULTER CADILLAC TEMPE (LOCATED AT 7780 S AUTOPLEX LOOP, BUILDING 200, TEMPE, AZ 85284, (4... Read more
Incident date: Jul 26, 2017
#1 I HAVE PROBLEM VIEWING THRU WINDSHIELD BECAUSE LIGHT BEIGE DASHBOARD REFLECTING ONTO THE INSIDE OF THE WINDSHIELD (SUN GLARE)... #2 I HAVE HARD TO SEE REARVIEW WHEN BACK UP BECAUSE TOO DIM BACKUP LAMPS...
Incident date: Jul 26, 2017
#1 I HAVE PROBLEM VIEWING THRU WINDSHIELD BECAUSE LIGHT BEIGE DASHBOARD REFLECTING ONTO THE INSIDE OF THE WINDSHIELD (SUN GLARE)... #2 I HAVE HARD TO SEE REARVIEW WHEN BACK UP BECAUSE TOO DIM BACKUP LAMPS...
Incident date: Jul 22, 2017
PASSENGER SIDE REAR WINDOW ROLLS DOWN ON ITS OWN IN RAIN, CAR WASH. SUNROOF HAS LOUD WIND NOISE. WINDOW GOES DOWN WHILE ON AND DRIVING.
Incident date: May 30, 2017
AIR CONDITIONING STOPPED WORKING IN MAY 2017. CALLED THE DEALERSHIP AND THEY TOLD ME THAT THERE WAS A HIGH NUMBER OF CARS COMING BACK WITH THE SAME PROBLEM- ASKED ME TO COME IN SO THEY COULD ASSESS. CAME IN- 20 MINUTES LATER- THEY INFORMED ME THAT MY ISSUE WAS THE SAME. CONDENSER WAS OUT. PART WAS BACK ORDERED. I'VE NOW WAITED FOR 8 WEEKS AND THE PART IS STILL BACK ORDERED AND GM IS REFUSING T... Read more
Incident date: Jul 6, 2017
MY A/C RUNS AT WILL. OFF AND ON BY ITSELF. RUNNING, STATIONARY, AND IN MOTION. MY HEADLIGHTS COME ON WHEN I PUT THE CAR IN DRIVE EVER THOUGH THEY ARE TURNED OFF. MY ALTERNATOR WAS REPLACED AND THE BATTERY AND ALL CHECKED OUT FINE AT TWO LOCAL PARTS /BATTERY STORES JULY 18TH 2017. BOTH WERE REPLACED IN MAY OF 2016. THE DISPLAY PANEL FOR THE A/C SHOWS BOTH THE FAN ICON AND THE AUTO ICON. THE AUT... Read more
Incident date: Jul 3, 2017
THE HEADLIGHTS ON THIS VEHICLE ARE DANGEROUSLY DIM. I HAVE SPOKEN TO NUMEROUS OWNERS WHO SUGGESTED THE SAME ISSUE. THE DEALERSHIPS WANT TO CHARGE OVER $2000.00 TO CORRECT THIS AND IT IS NOT CLEAR THAT REPLACING THESE LIGHTS WITH THE SAME LIGHTS WILL REPAIR THE ISSUE. THIS NEEDS GOVERNMENT ACTION OR PEOPLE WILL GET HURT.
Incident date: Jul 18, 2017
I WAS DRIVING THE CAR DOWN THE HIGHWAY AND THE LOW OIL PRESSURE WARNING LIGHT CAME ON AND WENT OFF. I DROVE IT FOR 5 MORE MINUTES AND THE LIGHT CAME ON AGAIN AND THE CAR COMPLETELY SHUT OFF ON ME AS I WAS DRIVING. THE CAR HAS 109,000 MILES AND WAS MAINTAINED REGULARLY. I TOOK IT TO MY MECHANIC AND HE TOLD ME EITHER THE ENGINE NEEDS TO BE REPLACED OR REBUILT COSTING ME ANYWHERE BETWEEN $5000 AND $7... Read more
Incident date: Sep 1, 2012
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE OPERATING THE VEHICLE, THE ODOR OF BURNING OIL WAS PRESENT. WHILE PARKED, THE CONTACT NOTICED OIL LEAKING UNDER THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE DEALER (BUD DAVIS CADILLAC LOCATED IN MEMPHIS, TENNESSEE) WHERE IT WAS DIAGNOSED THAT THE ENGINE GASKETS AND SEALS WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE... Read more
Fire
Incident date: Feb 20, 2017
TL* THE CONTACT OWNS A 2015 CADILLAC ATS EQUIPPED WITH CONTINENTAL CONTI PRO CONTACT TIRES, SIZE: 225/40/R18 (NA). ON TWO SEPARATE OCCASIONS, WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE DROVE OVER A BUMP AND THE TIRES VIBRATED. SEVERAL MILES DOWN THE ROAD, THE AIR SENSOR INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT THE SIDEWALLS ON BOTH FRONT ... Read more
Incident date: Jul 17, 2017
MY ENGINE LIGHT CAME ON CODE P0008 TIMING CHAIN ISSUE. CADILLAC HAS A RECALL ON THE 3.6 TIMING CHAINS BUT MY VIN FOR SOME REASON ISN'T INCLUDED. MY CADILLAC ONLY HAS 76844 MILES ON IT. THE RECALL THEY HAVE IN PLACE IS FOR 10 YEARS 120000 MILES. AGAIN FOR SOME REASON MY CAR ISN'T INCLUDED EVEN THO ITS THE EXACT SAME ISSUE AND EXACT SAME ENGINE.
Incident date: Oct 15, 2016
HTTP://WWW.PONTIAC.COM; AND SATURN AT 1-800-972-8876 OR HTTP://WWW.SATURN.COM. RECALL NUMBER 11V595000 RECALL DATE 12/20/2011 COMPONENT POWER TRAIN:AUTOMATIC TRANSMISSION SUMMARY GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2010-2011 CADILLAC SRX VEHICLES MANUFACTURED FROM OCTOBER 26, 2008, THROUGH JUNE 23, 2011, FOR FAILING TO COMPLY WITH THE REQUIRE... Read more
Incident date: Jul 13, 2017
I DROVE THE VEHICLE, PARKED, AND I NOTICED THE ENGINE FAN DIDNT TURN OFF IN A REASONABLE AMOUNT OF TIME AFTER PARKED (OVER 2 HOURS). I DROVE TO THE DEALER ONLY FOR THEM TO REFUSE TO RUN A SIMPLE DIAGNOSTIC. WAS DRIVING AND VEHICLE BEING ACCELERATING EVEN AFTER I COMPLETELY REMOVED ME FEET; I ALSO LOOKED DOWN WITNESSED THE PEDAL MODULATING ITSELF IN AND OUT, SHORTLY FOLLOWED BY AN ABRUPT BRAKING IN... Read more
Incident date: Jul 13, 2017
I DROVE THE VEHICLE, PARKED, AND I NOTICED THE ENGINE FAN DIDNT TURN OFF IN A REASONABLE AMOUNT OF TIME AFTER PARKED (OVER 2 HOURS). I DROVE TO THE DEALER ONLY FOR THEM TO REFUSE TO RUN A SIMPLE DIAGNOSTIC. WAS DRIVING AND VEHICLE BEING ACCELERATING EVEN AFTER I COMPLETELY REMOVED ME FEET; I ALSO LOOKED DOWN WITNESSED THE PEDAL MODULATING ITSELF IN AND OUT, SHORTLY FOLLOWED BY AN ABRUPT BRAKING IN... Read more
Incident date: Jul 13, 2017
I DROVE THE VEHICLE, PARKED, AND I NOTICED THE ENGINE FAN DIDNT TURN OFF IN A REASONABLE AMOUNT OF TIME AFTER PARKED (OVER 2 HOURS). I DROVE TO THE DEALER ONLY FOR THEM TO REFUSE TO RUN A SIMPLE DIAGNOSTIC. WAS DRIVING AND VEHICLE BEING ACCELERATING EVEN AFTER I COMPLETELY REMOVED ME FEET; I ALSO LOOKED DOWN WITNESSED THE PEDAL MODULATING ITSELF IN AND OUT, SHORTLY FOLLOWED BY AN ABRUPT BRAKING IN... Read more
CADILLAC
ESCALADE ESV
(2015) - VISIBILITY/WIPER
Jul 14, 2017
Incident date: Mar 25, 2016
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE ESV. WHILE DRIVING IN THE RAIN, THE AIR CONDITIONER CONDENSER FRACTURED AND THE AIR CONDITIONER FAILED TO WORK. THE FAILURE CAUSED THE WINDOWS TO FOG UP AND IMPAIRED THE DRIVER'S VISIBILITY. THE VEHICLE WAS TAKEN TO THE DEALER (CADILLAC OF MAHWAH, NJ) WHO STATED THAT THE PART WAS UNAVAILABLE. THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE... Read more
Incident date: Jul 6, 2017
TAKATA RECALL: SERVICE AIRBAG WARNING APPEARED ON THE INSTRUMENT PANEL. AUTO IS CURRENTLY IN THE SHOP FOR ANALYSIS. THE 2006 CTS HAS THE SAME AIRBAG SYSTEM. AND IT HAS BEEN RECALLED. THE STS HAS NOT. WHY?
Incident date: Jun 1, 2017
THE SUSPENSION IS HORRIBLE - EVERY LITTLE BUMP IN THE ROAD THE CAR MAKES A LOAD NOISE - LIKE THE SUSPENSION IS GONE. THIS IS A 2013 AND THIS SHOULD BE HAPPENING. I HAVE A 2008 CTS AND NEVER HAD A SUSPENSION ISSUE AND THAT CAR HAVE OVER 160,000 MILES. THIS SEEMS LIKE A DEFECT BECAUSE I WAS READING ALL THE COMPLAINTS. I BROUGHT THE CAR IN MAY 2016 AND IT IS GETTING WORSE. I CAN'T BE A SPECIFIC ... Read more
Incident date: Jan 3, 2015
HEAD LAMPS LEAK WATER & REPEATEDLY BURN OUT (BLOW) LIGHT BULBS CREATING AN UNSAFE DRIVING CONDITIONS. VERY DANGEROUS DRIVING AT NIGHT & LOOSING BOTH HEADLAMPS WITHOUT WARNING. THIS IS A KNOW PROBLEM WITH THE 2ND GENERATION SRX. GM REFUSES TO RECTIFY THIS PROBLEM OTHER THAN CHARGING OVER $2000 TO REPLACE HEADLAMP ASSEMBLY. HERE IS A LINK TO OVER 175 POST REGARDING HEADLAMP FAILURE ON THE 2010-... Read more
Incident date: Jul 12, 2017
MY 2015 CADILLAC SRX WHEEL CLADDING,HUB CAPS, ARE COMING OFF. TOOK TO DEALER, HENDRICK CADILLAC NORFOLK VA., BECAUSE THE CLADDING WAS RATTALING AND STARTING TO COME OF THE WHEEL. THEY SAID THAT THE WHEELS WERE NOT COVERED BY THE MANUFACTURES WARRANTY. WHEN THE CLADDING, HUB CAPS, WERE MANUFACTURED THE ADHISIVE WAS NOT APPLIED RIGHT AND ARE SEPERATING FROM THE ALLOY WHEELS. THEY COULD POSSIBLY ... Read more
Incident date: Feb 1, 2017
TL* THE CONTACT OWNS A 2016 CADILLAC ATS. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT PLACED A MOBILE PHONE ON THE PASSENGER SEAT AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (HENNESSY CADILLAC LOCATED AT 3377 SATELLITE BLVD, DULUTH, GA 30096; (770) 680-7000) WHO STATED THAT THEY DID NOT HAVE A REMEDY FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THEY ... Read more
Incident date: Oct 19, 2016
PLATINUM VERSION (TOP OF THE LINE MODEL) HAS WIDESPREAD PREMIUM LEATHER DASHBOARD DEFECTS ON BRAND NEW VEHICLES, SO BAD THAT BOTH SHOWROOM NEW REPLACEMENT PREMIUM LEATHER DASHBOARDS ARE ALL DEFECTIVE. I FIRST NOTICED MINE SEVERAL DAYS AFTER PURCHASING MINE IN OCTOBER 2016. IT HAS TAKEN OVER 9 MONTHS WITH GM/CADILLAC CORPORATE INVOLVEMENT TO FINALLY FIND MY 5TH REPLACEMENT DASH THAT DOES NOT HAVE D... Read more
Incident date: May 17, 2017
WHEN DRIVING THE CAR THE "SERVICE ENGINE SOON" LIGHT WOULD COME ON. I TOOK IT TO THE LOCAL GM DEALER AND THE TOLD ME THE COMPUTER WAS BAD AND NEEDED TO BE REPLACED. THEY GOT THE NEW PART IN AND TRIED TO PROGRAM IT AND "FRIED" THE PART. AFTER TRYING 13 UNITS I WAS TOLD THAT THERE IS A DEFECT IN THE PART AND THAT GM WAS SENDING 2 ENGINEERS TO MEXICO TO INVESTIGATE THE FACTORY WHERE THEY ARE MADE. IT... Read more
Incident date: Jun 29, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST ACCELERATION AND A GRINDING METAL NOISE EMERGED FROM THE ENGINE. THE CONTACT HAD TO COAST TO THE NEAREST EXIT AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE CAME TO A COMPLETE STOP ON THE SIDE OF THE ROAD AND WAS SHUT OFF BY THE CONTACT. THE CONTACT STARTED THE VEHICLE AGAIN, BUT IT... Read more
Incident date: Jan 1, 2015
HEADLAMPS (LOW BEAM ONLY) ARE TOO DIM WHEN DRIVING AT NIGHT. IN AREAS WHERE THE ROADS ARE NOT WELL LIT DRIVING WITH LOW BEAMS ON IS EXTREMELY DANGEROUS. WE HAVE AVOIDED DRIVING AT NIGHT OR WITH HIGH BEAMS ON (WHICH BECOMES DANGEROUS FOR OTHER DRIVERS). WE REPORTED THE PROBLEM DIRECTLY TO CADILLAC VIA A PHONE CALL AND WAS TOLD TO SEE A DEALERSHIP. THE DEALERSHIP (MASSEY CADILLAC OF NORTH ORLANDO) I... Read more
Incident date: Jul 1, 2017
FRONT SUSPENSION REQUIRED REPLACEMENT DUE TO EXCESSIVE WEAR ON THE CONTROL ARMS. CODE P0017 GENERATED BY COMPUTER INDICATING NEED TO REPLACE TIMING CHAIN. VEHICLE CURRENTLY AT 90,000 MILES
Incident date: Jul 1, 2017
FRONT SUSPENSION REQUIRED REPLACEMENT DUE TO EXCESSIVE WEAR ON THE CONTROL ARMS. CODE P0017 GENERATED BY COMPUTER INDICATING NEED TO REPLACE TIMING CHAIN. VEHICLE CURRENTLY AT 90,000 MILES
Incident date: Sep 16, 2015
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING 55 MPH, SMOKE WAS SEEN COMING FROM THE FRONT MIDDLE CONSOLE. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND FLAMES WERE SEEN COMING FROM THE CONSOLE. THE CONTACT EXITED THE VEHICLE AND THE FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. THERE WERE NO INJURIES. NEITHER A POLICE NOR A FIRE REPORT WERE FILED. THE VEHICLE WA... Read more
Fire
Incident date: Jun 23, 2017
LOSS OF BRAKES. BRAKE PEDAL WENT TO FLOOR AND CAR WOULD NOT STOP. BRAKE FLUID LIGHT WENT ON. TOWED TO DEALER, FOUND MASTER CYLINDER LEAKING INTO POWER BRAKE BOOSTER. BOTH PARTS REPLACED AND PROBLEM SOLVED THUS FAR. DEALER STATED MUST BE COMMON PROBLEM BECAUSE PARTS WERE BACKORDERED. MILAGE ON CAR IS 8,585 AT TIME OF BRAKE FAILURE. VEHICLE WAS MOVING AT TIME OF BRAKE FAILURE, MY WIFE WAS GETTING RE... Read more
Incident date: Jun 24, 2017
ON JUNE 24, 2017 WHILE DRIVING THROUGH A RESIDENTIAL AREA HEADING TO THE 7/11 STORE, A HOSE UNDER THE DASH BOARD EXPLODED AND DUMPED ANTI-FREEZE INTO THE VEHICLE ONTO MY RIGHT FOOT CAUSING 2ND DEGREE BURNS TO MY FOOT AND TOES.
1 injured
Incident date: Jun 23, 2017
THE BRAKE LINES IN MY 2009 CADILLAC DTS ARE COMPLETLY CORRODED,TO THE POINT THAT THEY ARE LEAKING AND NEED TO BE REPLACED. I NEVER EXPECTED TO SEE PLAIN STEEL BRAKE LINES IN A CADILLAC, THEY SHOULD HAVE BEEN STAINLESS STEEL AT A MINIMUM. IN MY OPINION THIS IS A SAFETY HAZARD AND SHOULD BE ADDRESSED. THE EXHAUST SYSTEM IS STAINLESS STEEL AND IS NOT NEEDED TO STOP THE CAR. I BET HONDA HAS STAINLESS ... Read more
Incident date: May 18, 2017
ON THURSDAY 18 MAY 2017, WHILE DRIVING NORTH ON INTERSTATE 405 IN HEAVY TRAFFIC AT NORMAL SPEEDS, THE ENGINE BEGAN TO MISS OUT; AND THE BRAKES LOST POWER ASSIST. THE PROBLEMS PERSISTED AND WORSENED, SO I EXITED THE FREEWAY TO SURFACE STREETS AND BEGAN THE TRIP BACK SOUTH ON INTERSTATE 405 TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSIS AND REPAIR. WHEN STOPPED ON SURFACE STREETS (AND ON THE FREE... Read more
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT STATED THAT THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LAKE GENIEVA CHEVROLET... Read more
Incident date: Apr 16, 2017
AIR BAG LIGHT CAME ON AND THE DIC INDICATES THE AIR BAG REQUIRES SERVICE. UPON INVESTIGATION, THE PASSENGER PRESENCE SENSOR IN THE PASSENGER SEAT IS SHOT. THE AIR BAGS ARE DISABLED AND IT'S A THOUSAND DOLLAR REPAIR AT THE DEALER. RARELY DOES ANYBODY SIT IN THE PASSENGER SEAT. IT APPEARS THAT THIS PASSENGER SIDE SENSOR IS A COMMON FAILURE IN OTHER GM MODELS AS WELL.
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER ... Read more
Incident date: Jun 9, 2017
THE ENGINE SHUT DOWN IN THE MIDDLE OF THE FREEWAY. I HAD NO POWER TO ACCELERATE THE CAR. THERE WAS NO LIGHT ON THE DASHBOARD TO LET ME KNOW THAT THE CAR WASN'T RUNNING. I HAD HIT THE BRAKES AND THERE WAS NO POWER BRAKE. THEN I TRIED TO ACCELERATE. I WAS GOING DOWNHILL AND WAS ABLE TO COAST ACROSS TWO LANES OF TRAFFIC TO THE SIDE. MASS AIRFLOW SENSOR WAS BAD.
Incident date: Jun 18, 2017
TL* THE CONTACT OWNS A 2008 CADILLAC DTS. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE CONTACT INDEPENDENTLY REPLACED THE RELAY SENSOR AND THE VEHICLE STARTED. IN ADDITION, WHILE DRIVING 55 MPH, THE ENGINE POWER AND BRAKES FAILED, AND THE STEERING WHEEL SEIZED. THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (RUDDELL AUTO, LOCATED ON 110 S GOLF ... Read more
Incident date: Jun 22, 2017
THERE WAS A RECALL ON THIS IGITION SWITCH BEFORE. THE IGITION SWITCH IS NOT LOCKING AND SO IS THE STEERING WHEEL. MY VEHICLE WAS STATIONARY WHEN I DISCOVER THIS. I'M AFRAID THIS MAY CAUSE OTHERS ISSUES.
Incident date: Jun 26, 2017
WHEN MAKING RIGHT HAND TURNS, THE CAR STALLS TEMPORARILY NOT ALLOWING ME TO ACCELERATE OR ACCLIMATE TO ONCOMING TRAFFIC. WHILE THIS IS HAPPENING, THE TRACTION ACTIVE SYMBOL IS DISPLAYED ON THE DASHBOARD. WITHIN A FEW SECONDS IT SEEMS TO ALL WORK AGAIN, HOWEVER IT SEEMS TO BE A SAFETY ISSUE AS OTHER CARS ARE EITHER ASSUMING I WILL BE AT THEIR SPEED, OR ASSUME I AM ALLOWING THEM TO GO WHEN IN FACT... Read more
Incident date: May 1, 2017
VEHICLES START VIBRATING WHEN HIT SPEEDS RANGING FROM 40 TO 60 MILES PER HOUR. DEALER DOESN'T TAKE SERIOUSLY..I AM VERY CONCERNED ABOUT THIS HUGE SAFETY ISSUE.
Incident date: May 1, 2017
VEHICLES START VIBRATING WHEN HIT SPEEDS RANGING FROM 40 TO 60 MILES PER HOUR. DEALER DOESN'T TAKE SERIOUSLY..I AM VERY CONCERNED ABOUT THIS HUGE SAFETY ISSUE.
Incident date: Jun 1, 2016
THE TAIL GATE WILL OPEN WHEN THE BUTTON IS PRESSED BUT UNEXPECTEDLY FALLS STRIKING ANYONE IN THE HEAD WHEN PUTTING SOMETHING IN THE BACK END OR TAKING OUT OF THE BACKEND. BECAUSE THE STRUTS FAIL THAT HOLD THE GATE OPEN. THIS IS THE SAME TYPE OF RECALL AS 15V415000 THAT WAS ISSUED 6/30/2015 FOR THE GMC ACADIA, CHEVY TRAVERSE, SATURN OUTLOOK, BUICK ENCLAVE THAT WAS MANUFACTURED DURING THE SAME PERI... Read more
1 injured
Incident date: Jun 1, 2016
THE TAIL GATE WILL OPEN WHEN THE BUTTON IS PRESSED BUT UNEXPECTEDLY FALLS STRIKING ANYONE IN THE HEAD WHEN PUTTING SOMETHING IN THE BACK END OR TAKING OUT OF THE BACKEND. BECAUSE THE STRUTS FAIL THAT HOLD THE GATE OPEN. THIS IS THE SAME TYPE OF RECALL AS 15V415000 THAT WAS ISSUED 6/30/2015 FOR THE GMC ACADIA, CHEVY TRAVERSE, SATURN OUTLOOK, BUICK ENCLAVE THAT WAS MANUFACTURED DURING THE SAME PERI... Read more
1 injured
Incident date: Jun 23, 2017
DRIVING VEHICLE ON HWY 408 (EAST WEST EXPY) ON FRIDAY AFTERNOON AROUND 5PM ON 6.23.17, AND FRONT PART OF THE PANORAMIC SUNROOF SHATTERED. I HEARD WHAT SOUNDED LIKE AN EXPLOSION COMING FROM TOP OF CAR. PULLED OVER AND SAW THAT THE OUTISDE GLASS OF THE FRONT PART OF THE SUNROOF HAD SHATTERED WITH GLASS COMING INTO MY DRIVER SIDE AS WELL AS I AM SURE THE REMAINING GLASS SHATTERED TOWARDS OUTSIDE. ... Read more
Incident date: May 12, 2016
BRAKES FAULT ON SLOW SPED LOCK TO HAVE BAD ABS MODULE
Incident date: May 12, 2016
BRAKES FAULT ON SLOW SPED LOCK TO HAVE BAD ABS MODULE
Incident date: Apr 15, 2017
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE REVERSING AT 3 MPH IN THE RAIN, THE CONTACT NOTICED THAT THE BACKUP CAMERA DISPLAY FAILED AND THE TAIL LIGHTS FLICKERED AND BLINKED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS OR CAMPA... Read more
Incident date: Apr 15, 2017
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE REVERSING AT 3 MPH IN THE RAIN, THE CONTACT NOTICED THAT THE BACKUP CAMERA DISPLAY FAILED AND THE TAIL LIGHTS FLICKERED AND BLINKED INDEPENDENTLY. THE VEHICLE WAS NOT TAKEN TO A DEALER OR MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS OR CAMPA... Read more