Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Sep 11, 2016
CODE P0430 CAM OR CRANK SHAFT POSITION CENSOR. TIMING CHAIN ISSUE CAUSED BY MANUFACTURE DEFECTION. REAR DRIVER SIDE PASSENGER SEAT BELT NOT WORKING PROPERLY. AND LEAKING MOON ROOF
Incident date: Sep 6, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WERE CRACKS IN THE BEARING ON THE DRIVE TRAIN, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE IT WAS STILL BEING DIAGNOSED... Read more
Incident date: Sep 6, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WERE CRACKS IN THE BEARING ON THE DRIVE TRAIN, WHICH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHERE IT WAS STILL BEING DIAGNOSED... Read more
Incident date: Sep 10, 2017
I PURCHASED A 2013 SRX USED IN JANUARY OF 2017 AND ON SEVERAL OCCASIONS TODAY BEING THE LATEST, AFTER COMING TO A COMPLETE STOP AT 4-WAY INTERSECTIONS, WHEN I TRY TO PRESS THE GAS PEDAL AND MOVE INTO THE INTERSECTION THE CAR COASTS WITHOUT POWER AND LEAVES ME STRANDED FOR A FEW SECONDS. WITH THE GAS PEDAL PRESSED ALL THE WAY TO THE FLOOR THE VEHICLE ALL OF A SUDDEN BOLTS FORWARD CAUSING THE VEHIC... Read more
Incident date: Sep 10, 2017
I PURCHASED A 2013 SRX USED IN JANUARY OF 2017 AND ON SEVERAL OCCASIONS TODAY BEING THE LATEST, AFTER COMING TO A COMPLETE STOP AT 4-WAY INTERSECTIONS, WHEN I TRY TO PRESS THE GAS PEDAL AND MOVE INTO THE INTERSECTION THE CAR COASTS WITHOUT POWER AND LEAVES ME STRANDED FOR A FEW SECONDS. WITH THE GAS PEDAL PRESSED ALL THE WAY TO THE FLOOR THE VEHICLE ALL OF A SUDDEN BOLTS FORWARD CAUSING THE VEHIC... Read more
Incident date: Sep 10, 2017
I PURCHASED A 2013 SRX USED IN JANUARY OF 2017 AND ON SEVERAL OCCASIONS TODAY BEING THE LATEST, AFTER COMING TO A COMPLETE STOP AT 4-WAY INTERSECTIONS, WHEN I TRY TO PRESS THE GAS PEDAL AND MOVE INTO THE INTERSECTION THE CAR COASTS WITHOUT POWER AND LEAVES ME STRANDED FOR A FEW SECONDS. WITH THE GAS PEDAL PRESSED ALL THE WAY TO THE FLOOR THE VEHICLE ALL OF A SUDDEN BOLTS FORWARD CAUSING THE VEHIC... Read more
Incident date: Sep 7, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC STS. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE DEALER WAS CONTACTED (ORR CADILLAC, SHREVEPORT, LA 71105, 318-798-7250) AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110... Read more
Incident date: Jan 13, 2017
STEERING WHEEL BECAME INOPERABLE WHILE VEHICLE IN MOTION, VEHICLE SHUT DOWN MULTIPLE TIMES WHILE DRIVING CAUSING ALL LOSS OF POWER TO VEHICLE, ACCELERATOR STUCK AND FUEL SHUT OFF WHEN GOING HARD ON BRAKE DID NOT WORK REQUIRING SNIT INTO NEUTRAL, MANY OTHER ISSUES. TAKEN TO DEALER FOR REPAIR MANY TIMES IN SERVICE OVER 40+ DAYS SINCE NOVEMBER 2016. NOT SAFE TO OPERATE. CUE SCREEN REPLACED MURIOPLE T... Read more
Incident date: Jan 13, 2017
STEERING WHEEL BECAME INOPERABLE WHILE VEHICLE IN MOTION, VEHICLE SHUT DOWN MULTIPLE TIMES WHILE DRIVING CAUSING ALL LOSS OF POWER TO VEHICLE, ACCELERATOR STUCK AND FUEL SHUT OFF WHEN GOING HARD ON BRAKE DID NOT WORK REQUIRING SNIT INTO NEUTRAL, MANY OTHER ISSUES. TAKEN TO DEALER FOR REPAIR MANY TIMES IN SERVICE OVER 40+ DAYS SINCE NOVEMBER 2016. NOT SAFE TO OPERATE. CUE SCREEN REPLACED MURIOPLE T... Read more
Incident date: Jan 13, 2017
STEERING WHEEL BECAME INOPERABLE WHILE VEHICLE IN MOTION, VEHICLE SHUT DOWN MULTIPLE TIMES WHILE DRIVING CAUSING ALL LOSS OF POWER TO VEHICLE, ACCELERATOR STUCK AND FUEL SHUT OFF WHEN GOING HARD ON BRAKE DID NOT WORK REQUIRING SNIT INTO NEUTRAL, MANY OTHER ISSUES. TAKEN TO DEALER FOR REPAIR MANY TIMES IN SERVICE OVER 40+ DAYS SINCE NOVEMBER 2016. NOT SAFE TO OPERATE. CUE SCREEN REPLACED MURIOPLE T... Read more
Incident date: May 12, 2017
SAFETY HAZARD: DEFECTIVE PIRELLI TIRES; PZERO NERO; WITHIN A TIMEFRAME OF ONLY 15K MILES 5 PZERRO NERO TIRES NEEDED REPLACING DUE TO TIRE PULLING AWAY FROM RIM, THEN BULGING AND FINAL SIDEWALL WOULD BLOW OUT. REGARDLESS, IF THE CAR IS IN MOTION OR STATIONARY THIS WILL OCCUR WITH EACH TIRE. FIRST 3 TIRES WERE COVERED UNDER THE EXTENDED WARRANTY THAT I PURCHASE WITH PIRELLI. TIRE 4 & 5 WAS REJECTE... Read more
Incident date: Aug 29, 2017
OUR VEHICLE WAS STATIONARY IN THE DRIVEWAY OF OUR HOME. IN THE MIDDLE OF THE NIGHT THE VEHICLE CAUGHT ON FIRE AND EXPLODED MULTIPLE TIMES. FIRE REPORT/INVESTIGATION LIST CAUSE AS UNKNOWN.
Fire
Incident date: Aug 29, 2017
OUR VEHICLE WAS STATIONARY IN THE DRIVEWAY OF OUR HOME. IN THE MIDDLE OF THE NIGHT THE VEHICLE CAUGHT ON FIRE AND EXPLODED MULTIPLE TIMES. FIRE REPORT/INVESTIGATION LIST CAUSE AS UNKNOWN.
Fire
Incident date: Aug 29, 2017
OUR VEHICLE WAS STATIONARY IN THE DRIVEWAY OF OUR HOME. IN THE MIDDLE OF THE NIGHT THE VEHICLE CAUGHT ON FIRE AND EXPLODED MULTIPLE TIMES. FIRE REPORT/INVESTIGATION LIST CAUSE AS UNKNOWN.
Fire
Incident date: Sep 14, 2016
PURCHASED CAR 1 YEAR AGO AND CANT DRIVE IT WHEN ITS DARKOUT DUE TO POOR HEADLIGHT VISABILITY ON LOW BEAM, HIGHBEAMIS REALLY GOOD, LOW BEAM IS LIKE YOU DONT HAVE HEAD LIGHTS ON. DROVE IT AT 5 AM AND ALMOST WRECKED TWICE NOT BEING ABLE TO SEE THE ROAD WHERE I WAS DRIVING. SECOND ISSUE THERE WAS A RECALL FOR BUT IT CAME UP THAT I HAD NO RECALLS AT THIS TIME. NHSTA 14132 GM 14132. DOES NOT DO THIS ALL... Read more
Incident date: Sep 14, 2016
PURCHASED CAR 1 YEAR AGO AND CANT DRIVE IT WHEN ITS DARKOUT DUE TO POOR HEADLIGHT VISABILITY ON LOW BEAM, HIGHBEAMIS REALLY GOOD, LOW BEAM IS LIKE YOU DONT HAVE HEAD LIGHTS ON. DROVE IT AT 5 AM AND ALMOST WRECKED TWICE NOT BEING ABLE TO SEE THE ROAD WHERE I WAS DRIVING. SECOND ISSUE THERE WAS A RECALL FOR BUT IT CAME UP THAT I HAD NO RECALLS AT THIS TIME. NHSTA 14132 GM 14132. DOES NOT DO THIS ALL... Read more
Incident date: Aug 3, 2017
TRANSMISSION SHIFT LEVER POSITION INDICATOR NOT ILLUMINATED. GM RECALL # 05023. I CALLED GM # 866-982-2339. THEY STATED MY VEHICLE NOT INCLUDED IN RECALL. WOULD LIKE TO KNOW WHY AND HAVE THE INSTRUMENT PANEL CLUSTER REPROGRAMED AT NO CHARGE TO ME. I CAN'T TELL WHAT GEAR THE VEHICLE IS IN AND THIS IS NOT SAFE.
Incident date: Jul 4, 2017
CAR SHUTS DOWN WHILE DRIVING ON FREEWAY/AND CITY LEAVING ME TO HAVE TO PUT IT IN NEUTRAL TO START BACK UP. WHILE CAR IS ROLLING .
Incident date: Aug 29, 2017
JUST PURCHASED CAR ON 8/29. CAR HAS SEVERAL SERIOUS DEFECTS MECHANIC CHECK.TRANSMISSION IS DRAGGING WHILE IN MOTION UPCLIMB. IM MOTION, VEHICLE SHAKES AND CAN NOT STEER. THERE ARE ALSO SEVERAL OPEN RECALLS ON THE VEHICLE THAT I WAS NOT AWARE OF AT TIME OF PURCHASE.
Incident date: Aug 29, 2017
JUST PURCHASED CAR ON 8/29. CAR HAS SEVERAL SERIOUS DEFECTS MECHANIC CHECK.TRANSMISSION IS DRAGGING WHILE IN MOTION UPCLIMB. IM MOTION, VEHICLE SHAKES AND CAN NOT STEER. THERE ARE ALSO SEVERAL OPEN RECALLS ON THE VEHICLE THAT I WAS NOT AWARE OF AT TIME OF PURCHASE.
Incident date: Aug 29, 2017
JUST PURCHASED CAR ON 8/29. CAR HAS SEVERAL SERIOUS DEFECTS MECHANIC CHECK.TRANSMISSION IS DRAGGING WHILE IN MOTION UPCLIMB. IM MOTION, VEHICLE SHAKES AND CAN NOT STEER. THERE ARE ALSO SEVERAL OPEN RECALLS ON THE VEHICLE THAT I WAS NOT AWARE OF AT TIME OF PURCHASE.
Incident date: Aug 12, 2017
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. AFTER SHIFTING THE VEHICLE INTO THE REVERSE POSITION, THE AIR BAGS DEPLOYED INDEPENDENTLY. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED TWO DAYS PRIOR TO THE FAILURE. THE CONTACT RECEIVED MINOR PAIN, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S RESIDENCE. THE WORDEN-MARTIN BUICK GMC DEALER (1404 ... Read more
1 injured
Incident date: Aug 23, 2017
TL* THE CONTACT OWNS A 2005 CADILLAC DEVILLE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH AND ATTEMPTED TO MAKE A TURN, THE STEERING WHEEL LOCKED. NO WARNING INDICATORS ILLUMINATED. THE CONTACT MENTIONED THAT THE FAILURE PROGRESSED. THE CONTACT HAD TO SHUT THE VEHICLE OFF AND RESTART IN ORDER TO MAKE THE TURN. THE DEALER OR AN INDEPENDENT MECHANIC DID NOT DIAGNOSE THE VEHICLE. TH... Read more
Incident date: May 4, 2017
TL* THE CONTACT OWNED A 2004 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A BRICK WALL. DURING THE CRASH, THE AIR BAGS DEPLOYED, BUT DID NOT INFLATE. IN ADDITION, THE FRONT AND REAR SEAT BELTS MALFUNCTIONED AND DID NOT SECURE THE PASSENGERS. THE DRIVER SUSTAINED A LEFT LEG LACERATION AND LEFT SHOULDER INJURY. THE FRONT PASSENGER SUS... Read more
Crash
3 injured
Incident date: May 4, 2017
TL* THE CONTACT OWNED A 2004 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A BRICK WALL. DURING THE CRASH, THE AIR BAGS DEPLOYED, BUT DID NOT INFLATE. IN ADDITION, THE FRONT AND REAR SEAT BELTS MALFUNCTIONED AND DID NOT SECURE THE PASSENGERS. THE DRIVER SUSTAINED A LEFT LEG LACERATION AND LEFT SHOULDER INJURY. THE FRONT PASSENGER SUS... Read more
Crash
3 injured
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY... Read more
Incident date: Apr 1, 2013
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE OPERATING THE VEHICLE AT NIGHT, THE HEADLIGHTS CONTINUSLY FLASHED OFF AND ON. OCCASIONALLY, ONLY ONE HEADLIGHT WOULD ILLUMINATE AND THE SECOND LIGHT WOULD RANDOMLY SHUT OFF. ALSO, THE INTERIOR DOME LIGHTING WOULD REMAIN ILLUMINATED WHILE DRIVING. THE CAUSE OF THE FAILURES WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (ED MORRIS CA... Read more
Incident date: Apr 1, 2013
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE OPERATING THE VEHICLE AT NIGHT, THE HEADLIGHTS CONTINUSLY FLASHED OFF AND ON. OCCASIONALLY, ONLY ONE HEADLIGHT WOULD ILLUMINATE AND THE SECOND LIGHT WOULD RANDOMLY SHUT OFF. ALSO, THE INTERIOR DOME LIGHTING WOULD REMAIN ILLUMINATED WHILE DRIVING. THE CAUSE OF THE FAILURES WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (ED MORRIS CA... Read more
Incident date: Apr 1, 2013
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. WHILE OPERATING THE VEHICLE AT NIGHT, THE HEADLIGHTS CONTINUSLY FLASHED OFF AND ON. OCCASIONALLY, ONLY ONE HEADLIGHT WOULD ILLUMINATE AND THE SECOND LIGHT WOULD RANDOMLY SHUT OFF. ALSO, THE INTERIOR DOME LIGHTING WOULD REMAIN ILLUMINATED WHILE DRIVING. THE CAUSE OF THE FAILURES WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (ED MORRIS CA... Read more
CADILLAC
CT6 PLUG-IN HYBRID
(2017) - ELECTRICAL SYSTEM
Aug 29, 2017
Incident date: Jun 14, 2017
LANE DEPARTURE WARNING ALERT DOES NOT WORK
Incident date: Aug 26, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. UPON STARTING THE VEHICLE, THE DEFOGGER FAILED TO OPERATE DUE TO THE FACT THAT THE TOUCH SCREEN IN THE VEHICLE WAS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SCHEDULED AN APPOINTMENT WITH COLEMAN BUICK GMC CADILLAC (100 RENAISSANCE BLVD, LAWRENCEVILLE, NJ 08648 (609) 482-3473). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE... Read more
Incident date: Aug 26, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. UPON STARTING THE VEHICLE, THE DEFOGGER FAILED TO OPERATE DUE TO THE FACT THAT THE TOUCH SCREEN IN THE VEHICLE WAS INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT SCHEDULED AN APPOINTMENT WITH COLEMAN BUICK GMC CADILLAC (100 RENAISSANCE BLVD, LAWRENCEVILLE, NJ 08648 (609) 482-3473). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE... Read more
Incident date: Apr 20, 2016
LAST YEAR , JUST AFTER MY WARRANTY WAS OVER, I NOTICED A PANT BUBBLING(RUST ) ON THE EDGE OF THE HOOD. DEALER WANTED $200 TO FIX IT. MY CAR IS 6 YEARS OLD (60000 MILES ) NOW AND IS SPOTLESS OTHERWISE. I AM VERY DISAPPOINTED WITH RUST SHOWING UP.
Incident date: Apr 20, 2011
TRANSMISSION SHIFTING DELAY IS A ISSUE, CONTINUOUSLY, FROM DAY ONE . I COMPLAINED TO THE DEALER MANY TIMES, NOTHING COULD BE DONE. ON A FEW OCCASIONS THIS DELAY MADE ME PRETTY SCARY AND DANGEROUS. I KNOW THAT THERE WAS A RECALL FOR 2012 AND NEWER MODELS FOR SIMILAR PROBLEM.
Incident date: May 12, 2017
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. R... Read more
Incident date: May 12, 2017
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. R... Read more
Incident date: May 12, 2017
PURCHASED NEW XT5 IN FEB 2017, CURRENTLY 8300 MILES. AFTER STARTING MY VEHICLE AND SHIFTING INTO REVERSE, THE TRANSMISSION MAKES AN LOUD BANG AND LURCHES BACKWARD. THE FIRST TIME IT OCCUR IN MAY 2017 IT CAUGHT ME OFF-GUARD AND THE VEHICLE MOVED BACKWARDS ABOUT 3 FEET. SINCE THEN THIS HAS OCCURRED ABOUT 12 TIMES AND HAVE RETURNED THE VEHICLE TO THE DEALER FOR SERVICE, NO ISSUES FOUND OR REPEATED. R... Read more
Incident date: Aug 5, 2017
KEYS WERE IN OWNER'S HANDS WHILE OPENING THE TRUNK, AND THEN THE KEYS WERE ACCIDENTALLY DROPPED INTO THE TRUNK WHEN THE TRUNK WAS SHUT. WHEN OWNER ATTEMPTED TO OPEN THE TRUNK BY HITTING THE BUTTON ON THE TRUNK, THE TRUNK DID NOT OPEN. THEN THE OWNER ATTEMPTED TO OPEN DRIVER'S SIDE DOOR TO ACCESS THE TRUNK RELEASE BUTTON, BUT THE VEHICLE DID NOT RECOGNIZE THAT THE KEYS WERE INSIDE THE VEHICLE (I.... Read more
CADILLAC
ESCALADE EXT
(2007) - AIR BAGS
Aug 28, 2017
Incident date: Aug 27, 2017
JUST PURCHASED AND FOUND OUT THIS RECALL HAS NEVER BEEN COMPLETED.
Incident date: Aug 12, 2017
BOTH THE HEATED SEAT OPTION AND SEAT/MIRROR MEMORY SETTINGS STOPPED WORKING SUDDENLY.
Incident date: Aug 12, 2017
BOTH THE HEATED SEAT OPTION AND SEAT/MIRROR MEMORY SETTINGS STOPPED WORKING SUDDENLY.
Incident date: Aug 12, 2017
BOTH THE HEATED SEAT OPTION AND SEAT/MIRROR MEMORY SETTINGS STOPPED WORKING SUDDENLY.
Incident date: Aug 4, 2017
TL* THE CONTACT OWNED A 1999 CADILLAC DEVILLE. WHILE MAKING A TURN, ANTI-FREEZE SPILLED ONTO THE CONTACT'S FOOT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE HEATER CORE BURST DUE TO AN IMPROPER LOCATION AND INADEQUATE MATERIAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THEY COULD NOT ASSIST. THE CONTACT STATED THAT THE FAILURE CAUSED HER... Read more
1 injured
Incident date: Aug 22, 2017
SERVICE POWER STEERING MESSAGE COMES UP ON DRIVERS INFO SYSTEM AND STEERING GETS VERY HARD. LAST TIME IT HAPPENED I WAS PULLING INTO A PARKING SPACE, THE STEERING GOT VERY TIGHT AND THE WARNING CHIME WENT OFF. I HAD TO HIT THE BRAKES OR RISK HITTING A PARKED CAR. I TOOK THE CAR TO MY MECHANIC WHO SCANNED THE SYSTEM AND RESET IT. 2 DAYS LATER IT DID THE SAME THING AGAIN AS I WAS GOING AROUND A CORN... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START, THE ELECTRICAL SYSTEM WAS NOT WORKING, AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (MARK CHRISTOPHER AUTO CENTER, LOCATED AT EAST CONVENTION CENTER WAY, ONTARIO, CA 91764, 909-390-2920) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM NEEDED TO BE REPLACED. THE VE... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START, THE ELECTRICAL SYSTEM WAS NOT WORKING, AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (MARK CHRISTOPHER AUTO CENTER, LOCATED AT EAST CONVENTION CENTER WAY, ONTARIO, CA 91764, 909-390-2920) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM NEEDED TO BE REPLACED. THE VE... Read more
Incident date: Nov 1, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START, THE ELECTRICAL SYSTEM WAS NOT WORKING, AND THE AIR BAG INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO A LOCAL DEALER (MARK CHRISTOPHER AUTO CENTER, LOCATED AT EAST CONVENTION CENTER WAY, ONTARIO, CA 91764, 909-390-2920) WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL SYSTEM NEEDED TO BE REPLACED. THE VE... Read more
Incident date: Aug 22, 2017
MY WIFE AND I WERE TRAVELING AT INTERSTATE SPEED -( 70 MPH) ABOUT 4 PM WHEN A LOUD EXPLOSION OCCURRED IN THE REAR PART OF THE CAR. IT CAUSED THE CAR TO SWERVE AND DROP ABOUT 6 INCHES. I ALMOST HITTING AN 18 WHEELER AND THERE WAS ANOTHER 18 WHEELER BEHIND ME. OTHER CARS AROUND ME STARTED TO BLOW THEIR HORNS IN ALARM. I CAREFULLY SLOWED THE CAR WHILE, PUTTING ON THE EMERGENCY FLASHERS, AND MOVED... Read more
Incident date: Aug 22, 2017
MY WIFE AND I WERE TRAVELING AT INTERSTATE SPEED -( 70 MPH) ABOUT 4 PM WHEN A LOUD EXPLOSION OCCURRED IN THE REAR PART OF THE CAR. IT CAUSED THE CAR TO SWERVE AND DROP ABOUT 6 INCHES. I ALMOST HITTING AN 18 WHEELER AND THERE WAS ANOTHER 18 WHEELER BEHIND ME. OTHER CARS AROUND ME STARTED TO BLOW THEIR HORNS IN ALARM. I CAREFULLY SLOWED THE CAR WHILE, PUTTING ON THE EMERGENCY FLASHERS, AND MOVED... Read more
Incident date: Oct 27, 2016
TL* THE CONTACT OWNED A 2007 CADILLAC ESCALADE. ANOTHER VEHICLE TRAVELING 60 MPH FAILED TO STOP AT A RED LIGHT AND CRASHED INTO THE FRONT AND REAR DRIVER SIDE DOORS OF THE CONTACT'S VEHICLE. THE FRONT DRIVER'S AIR BAG, THE DOOR AIR BAG, THE CURTAIN AIR BAG, AND THE STEERING AIR BAG FAILED TO DEPLOY. THE MANUFACTURER WAS ABLE TO INVESTIGATE THE VEHICLE'S BLACK BOX AT AN UNKNOWN LOCATION WERE THE VE... Read more
Crash
1 injured