Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Oct 6, 2017
KEY GOT STUCK IN IGNITION IN THE START POSITION. CAR WON'T START NEITHER TURN OFF COMPLETELY WON'T TURN OFF LEAVING LIGHTS ON THE DASH BOARD ON THUS CAUSING THE BATTERY TO RUN DEAD. MY TRACTION AUTOMATICALLY ENGAGE WITH A WARN SIGNAL SERVICE TRACTION CONTROL AND BRAKE SYSTEM.
Incident date: Aug 20, 2017
CUE (CADILLAC USER EXPERIENCE) SYSTEM NOT RESPONSIVE IN A 3 YEAR OLD CAR WITH 92,000MILES.ALTHOUGH THE INTERNET IS FULL OF COMPLAINTS, CADILLAC WOULD NOT ASSUME FULL RESPONSIBILITY TO REPLACE PART. I WAS OFFERED A DISCOUNT (ABOUT 20% OFF) TO REPLACE THIS ESSENTIAL ELECTRICAL COMPONENT THAT SHOULD NEVER FAIL. "THE FIRST OF ITS KIND TECHNOLOGY" THAT "SHOULD SERVE AS A BENCHMARK FOR THE AUTOMOTIVE ... Read more
Incident date: Aug 20, 2017
CUE (CADILLAC USER EXPERIENCE) SYSTEM NOT RESPONSIVE IN A 3 YEAR OLD CAR WITH 92,000MILES.ALTHOUGH THE INTERNET IS FULL OF COMPLAINTS, CADILLAC WOULD NOT ASSUME FULL RESPONSIBILITY TO REPLACE PART. I WAS OFFERED A DISCOUNT (ABOUT 20% OFF) TO REPLACE THIS ESSENTIAL ELECTRICAL COMPONENT THAT SHOULD NEVER FAIL. "THE FIRST OF ITS KIND TECHNOLOGY" THAT "SHOULD SERVE AS A BENCHMARK FOR THE AUTOMOTIVE ... Read more
Incident date: Jun 7, 2016
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED VIOLENTLY. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY CADILLAC (3377 SATELLITE BLVD, DULUTH, GA 30096, PHONE NUMBER: (770) 680-7000) WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE VEHICL... Read more
Incident date: Jun 7, 2016
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED VIOLENTLY. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HENNESSY CADILLAC (3377 SATELLITE BLVD, DULUTH, GA 30096, PHONE NUMBER: (770) 680-7000) WHERE IT WAS DIAGNOSED THAT THE TIRES NEEDED TO BE REPLACED. THE VEHICL... Read more
Incident date: Sep 6, 2017
I PURCHASED MY CAR USED FROM A DEALERSHIP IN 2009 AND I NOW HAVE THE FOLLOWING PROBLEMS WITH IT. A CHECK ENGINE LIGHT THAT WILL NOT GO OUT, THE ERROR STATES THE FUEL CAP IS NOT TIGHT AND NO MATTER HOW MUCH I TIGHTENED IT NEVER GOES AWAY. WHEN FUELING THE CAR FUEL WILL OVERFLOW IF NOT PAYING ATTENTION. ALSO THE THE SHIFT LEVER POSITION IS NO LONGER ILLUMINATED SO I AM NOT SURE WHICH POSITION THE... Read more
Incident date: Sep 6, 2017
I PURCHASED MY CAR USED FROM A DEALERSHIP IN 2009 AND I NOW HAVE THE FOLLOWING PROBLEMS WITH IT. A CHECK ENGINE LIGHT THAT WILL NOT GO OUT, THE ERROR STATES THE FUEL CAP IS NOT TIGHT AND NO MATTER HOW MUCH I TIGHTENED IT NEVER GOES AWAY. WHEN FUELING THE CAR FUEL WILL OVERFLOW IF NOT PAYING ATTENTION. ALSO THE THE SHIFT LEVER POSITION IS NO LONGER ILLUMINATED SO I AM NOT SURE WHICH POSITION THE... Read more
Incident date: Sep 6, 2017
I PURCHASED MY CAR USED FROM A DEALERSHIP IN 2009 AND I NOW HAVE THE FOLLOWING PROBLEMS WITH IT. A CHECK ENGINE LIGHT THAT WILL NOT GO OUT, THE ERROR STATES THE FUEL CAP IS NOT TIGHT AND NO MATTER HOW MUCH I TIGHTENED IT NEVER GOES AWAY. WHEN FUELING THE CAR FUEL WILL OVERFLOW IF NOT PAYING ATTENTION. ALSO THE THE SHIFT LEVER POSITION IS NO LONGER ILLUMINATED SO I AM NOT SURE WHICH POSITION THE... Read more
Incident date: May 4, 2016
I'VE NOTICED MY VEHICLE ALWAYS BEING OUT OF BALANCE, SO NATURALLY I FIRST ALIGNED AND BALANCED THE TIRES AT A REPUTABLE SHOP. THE FIRST DAY IT DROVE LIKE A DREAM, BUT AFTER THAT THE VIBRATION CAME BACK. EVER SINCE THEN IVE BOUGHT NEW TIRES, BRAKES, BALANCED THE WHEELS 4 TIMES WITHIN A YEAR AND ONCE AT THE DEALERSHIP(ED MORSE CADILLAC SAWGRASS) WHICH WAS A ROAD FORCE BALANCE AND NOONE SEEMS TO KNOW... Read more
Incident date: May 30, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GARCIA CADILLAC IN ALBUQUERQUE, NEW MEXICO) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILAB... Read more
Incident date: Oct 5, 2017
PARKED. LESS THAN 100 DEGREES OUTSIDE. NO LOUD MUSIC SYSTEM. ALL OF A SUDDEN THERE WAS LOUD POP. MY PANORAMIC SUNROOF HAS SHATTERED AND PIECES OF IT FELL ON MY 3-YEAR-OLD.
Incident date: Jan 1, 2017
2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS
Incident date: Jan 1, 2017
2017 CADILLAC XT5. CONSUMER WRITES IN REGARDS TO ELECTRICAL ISSUES WITH VEHICLE. *LD UPDATED 10/04/2017*JS
Incident date: Mar 1, 2015
UNABLE TO ANSWER AN INCOMING CALL WHEN CONNECTED BY BLUETOOTH: 1.PHONE RINGS THROUGH VEHICLE SPEAKERS (NORMAL) 2.AFTER 2 ' 8 SECONDS THE AUDIBLE, 'YOU HAVE AN INCOMING CALL' IS HEARD. (NORMAL) 3.IF THE CALL HASN'T BEEN ANSWERED AFTER SEVERAL SECONDS, THE SECOND PROMPT 'TO ANSWER A CALL, PUSH YOUR HANDS-FREE CALLING BUTTON' IS PLAYED. 4.FAILURE: NO 'ACCEPT | REJECT' DIALOG IS DISPLAYED WHILE TH... Read more
CADILLAC
CT6 PLUG-IN HYBRID
(2017) - POWER TRAIN
Oct 3, 2017
Incident date: Sep 5, 2017
VEHICLE'S TRANSMISSION LURCHES AND SLIPS OUT OF GEAR IN COAST CONDITIONS; DURING TURNS AND IN INTERSECTIONS.
Incident date: Sep 12, 2017
THE COMPUTER ON THE DASH THAT CONTROLLS THE BACK UP CAM RADIO ETC. HAS BEEN REPLACED WHILE UNDER WARRANTY BEGAN CRACKING FOR NO APPARENT REASON. CADILLAC WILL NOT REPLACE THE PART AND CANNOT GUARANTEE THE PART WILL NOT FAIL A 3RD TIME. TOLD MANY PEOPLE HAVE THIS PROBLEM.
Incident date: Sep 12, 2017
THE COMPUTER ON THE DASH THAT CONTROLLS THE BACK UP CAM RADIO ETC. HAS BEEN REPLACED WHILE UNDER WARRANTY BEGAN CRACKING FOR NO APPARENT REASON. CADILLAC WILL NOT REPLACE THE PART AND CANNOT GUARANTEE THE PART WILL NOT FAIL A 3RD TIME. TOLD MANY PEOPLE HAVE THIS PROBLEM.
Incident date: Mar 28, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE HEADLIGHTS WERE RETAINING WATER. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC, BUT WAS NOT REPAIRED. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO A CADILLAC DEALER. THE VEHICLE WAS THEN TAKEN TO SONIC AUTOMOTIVE... Read more
Incident date: Mar 12, 2016
WATER IS GETTING INTO THE HEAD LIGHTS ON BOTH SIDES OF MY CAR
Incident date: Mar 12, 2016
WATER IS GETTING INTO THE HEAD LIGHTS ON BOTH SIDES OF MY CAR
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CLAUDE NOLAN CADILLAC, 4700 SOUTHSIDE BLVD, JACKSONVILLE, FL 32216) WAS CONTACTED AND CONFIRMED TH... Read more
Incident date: Sep 22, 2017
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE THE VEHICLE WAS STATIONARY, THE "SERVICE STABILITY SYSTEM" AND THE "STABILITY SYSTEM OFF" MESSAGES DISPLAYED WITHOUT WARNING. UPON ACCELERATION, THE FRONT WHEELS SEIZED. AN UNKNOWN LOCAL CADILLAC DEALER OF LAS VEGAS, NEVADA WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. ... Read more
Incident date: Sep 22, 2017
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHILE THE VEHICLE WAS STATIONARY, THE "SERVICE STABILITY SYSTEM" AND THE "STABILITY SYSTEM OFF" MESSAGES DISPLAYED WITHOUT WARNING. UPON ACCELERATION, THE FRONT WHEELS SEIZED. AN UNKNOWN LOCAL CADILLAC DEALER OF LAS VEGAS, NEVADA WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. ... Read more
Incident date: Aug 3, 2017
HEADLIGHTS TOO DIM TO DRIVE AT NIGHT UNLESS HIGH-BEAMS ARE USED. TOOK TO DEALER AND THEY WANTED $1800 TO CHANGE BOTH HEADLIGHT ASSEMBLIES. APPARENTLY THE BULB REFLECTORS HAD DISCOLORED AND REDUCED THE LIGHT OUTPUT.
Incident date: Jun 30, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC ESCALADE. WHILE THE VEHICLE WAS PARKED, IT FAILED TO START WITHOUT WARNING. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TOWED TO COURTESY CHEVROLET OF SAN DIEGO (750 CAMINO DEL RIO NORTH, SAN DIEGO, CA 92108, PHONE NUMBER: (619) 297-4321) WHERE IT WAS DIAGNOSED THAT THE MAIN ELECTRICAL FUSE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS... Read more
Incident date: Sep 25, 2017
STARTED RECEIVING A CONSTANT, "SERVICE AIR BAG" WARNING MESSAGE AFTER 125,000 MILES. THE DEALER TOLD ME THE PASSENGER PRESENCE MODULE NEEDED REPLACED. IT WILL COST $1,000 FOR THE PART, LABOR, AND PROGRAMMING. NOW I READ ON THIS FORUM THAT THE SAME ISSUE WAS FOUND ON THE CTS MODEL AND IT WAS RECALLED BY THE MANUFACTURER, BUT NOT THE STS. IT'S DIFFICULT TO JUSTIFY PUTTING THAT MUCH MONEY IN AN ... Read more
Incident date: Sep 18, 2017
CAR WITH INTERMITTANT STARTING PROBLEMS. CAR WAS ABLE TO TAKE A JUMP BUT NO LONGER ABLE TO TAKE JUMPS. WENT TO START CAR AND KEY STUCK IN IGNITION, TEMP GAUGE AND GAS GAUGE NOT WORKING. SERVICE THEFT SYSTEM ON. THE VEHICLE IS UNABLE TO MOVE FROM DRIVEWAY. HAS TRIED BOTH CARS KEYS AND NO CHANGE. HAD BATTERY, ALTERNATOR AND STARTER CHECKED. ALL WERE FINE. CAR STILL STUCK.
Incident date: Sep 21, 2017
ON THE MORNING OF 9/21/2017 I WAS IN A ACCIDENT. THE FRONT OF MY CAR ABOVE THE BUMPER WAS SMASHED IN THE ENGINE WAS PUSHED BK AND IS TIPPED. NOT ONE OF MY AIR BAGS WENT OFF IN THE ACCIDENT. MY SON WAS IN THE BACK SEAT OF MY CAR. BY THE AIRBAGS NOT GOING LOFF I COULD'VE DIED AND MY SON WOULD'VE BEEN MOTHERLESS.
Crash
Incident date: Mar 12, 2016
SECURITY THEFT SYSTEM ACTIVATED AND WON'T TURN OFF CAUSING THE GAS METER AC UNIT POWER STEERING TO NOT WORK. TOOK IT TO THE GM DEALER AND THEY COULD NOT FIGURE OUT THE PROBLEM
Incident date: Aug 19, 2017
WHILE TRAVELING ON THE HIGHWAY THE VEHICLE RANDOMLY LOST ELECTRICAL POWER, LIGHTS, DOOR LOCKS, EVERYTHING AND THE ENGINE UPSHIFTED INTO SECOND OR THIRD GEAR COMPLETELY ON ITS OWN, THEN REFUSED TO ACCELERATE. THE ELECTRICS WOULD COME BACK ON AND THEN GO OFF AGAIN. THE ELECTRONIC WENT COMPLETELY BERSERK AND PRESENTED A HUGE SAFETY ISSUE FOR MY WIFE, CHILDREN AND I.
Incident date: Aug 19, 2017
WHILE TRAVELING ON THE HIGHWAY THE VEHICLE RANDOMLY LOST ELECTRICAL POWER, LIGHTS, DOOR LOCKS, EVERYTHING AND THE ENGINE UPSHIFTED INTO SECOND OR THIRD GEAR COMPLETELY ON ITS OWN, THEN REFUSED TO ACCELERATE. THE ELECTRICS WOULD COME BACK ON AND THEN GO OFF AGAIN. THE ELECTRONIC WENT COMPLETELY BERSERK AND PRESENTED A HUGE SAFETY ISSUE FOR MY WIFE, CHILDREN AND I.
Incident date: Jul 14, 2016
MY VEHICLE STOPPED UNEXPECTEDLY ON THE FREEWAY WHILE DRIVING. I HAD MY WIFE AND 3. KIDS IN THE CAR. I DRIFTED THEN PUT THE CAR IN PARK WHILE MOVING AND RESTARTED IT. MY WINDSHIELD WIPERS DO NOT STAY ON THEY WIPE ONCE THEN SHUT OFF.
Incident date: Jul 14, 2016
MY VEHICLE STOPPED UNEXPECTEDLY ON THE FREEWAY WHILE DRIVING. I HAD MY WIFE AND 3. KIDS IN THE CAR. I DRIFTED THEN PUT THE CAR IN PARK WHILE MOVING AND RESTARTED IT. MY WINDSHIELD WIPERS DO NOT STAY ON THEY WIPE ONCE THEN SHUT OFF.
Incident date: Sep 19, 2017
RECALL.I AM AN ACTIVE DUTY SAILOR AND MISSING SEVERAL NOTICES OF THE INTIAL RECALL.....ENGINE REDUCTION OF POWER IN THE MIDDLE OF THE INTERSTATE...PREMATURE TIMING CHAIN WEAR REPROGRAM ENGINE CONTROL MODULE...WHILE DRIVING THE CAR COMPLETELY LOST POWER AND WOULD NOT GO OVER 15MPH....THIS HAPPENED ON A BUSY I-10 INTERSTATE...IS THERE AWAY TO REOPEN THIS RECALL.
Incident date: Sep 19, 2017
RECALL.I AM AN ACTIVE DUTY SAILOR AND MISSING SEVERAL NOTICES OF THE INTIAL RECALL.....ENGINE REDUCTION OF POWER IN THE MIDDLE OF THE INTERSTATE...PREMATURE TIMING CHAIN WEAR REPROGRAM ENGINE CONTROL MODULE...WHILE DRIVING THE CAR COMPLETELY LOST POWER AND WOULD NOT GO OVER 15MPH....THIS HAPPENED ON A BUSY I-10 INTERSTATE...IS THERE AWAY TO REOPEN THIS RECALL.
Incident date: Sep 19, 2017
RECALL.I AM AN ACTIVE DUTY SAILOR AND MISSING SEVERAL NOTICES OF THE INTIAL RECALL.....ENGINE REDUCTION OF POWER IN THE MIDDLE OF THE INTERSTATE...PREMATURE TIMING CHAIN WEAR REPROGRAM ENGINE CONTROL MODULE...WHILE DRIVING THE CAR COMPLETELY LOST POWER AND WOULD NOT GO OVER 15MPH....THIS HAPPENED ON A BUSY I-10 INTERSTATE...IS THERE AWAY TO REOPEN THIS RECALL.
Incident date: Mar 15, 2016
CAR MAKING CRACKING NOISE WHEN DRIVING AND TURNING STEERING WHEEL. GM REFUSES TO DO ANYTHING, CAR IS LIKE BRAND NEW 37,000 ORIGINAL OWNER.
Incident date: Jul 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V38300 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTUR... Read more
Incident date: Sep 18, 2017
TAKATA RECALL THE RECALL DECISION WAS TO BE MADE BY AUGUST IT IS NOW SEPTEMBER.... WHAT ARE THEY GOING TO DO?
Incident date: Sep 16, 2017
OPENED REAR GATE HATCH AND REACHED INTO VEHICLE. REAR GATE ABRUPTLY STARTED CLOSING ON ITS OWN PINNING ME IN THE VEHICLE. HATCH WAS PRESSED AGAINST MY UPPER BACK AND UPPER RIGHT ARM AS I WAS TRYING TO GET OUT OF THE WAY. HATCH WOULD NOT STOP CLOSING AND CONTINUALLY KEPT BANGING MY BODY UNTIL I COULD SLITHER OUT FROM UNDERNEATH IT AND THEN IT FORCEFULLY SLAMMED SHUT. I AM A SENIOR FEMALE AND WAS... Read more
1 injured
Incident date: Sep 11, 2017
-I WAS TRAVELING SOUTH ON FM , MILES NORTH OF MIAMI, TX WHEN A DEER RAN OUT IN FRONT OF ME. I STRUCK IT FRONT CENTER AND ONSTAR IMMEDIATELY CALLED FOR EMERGENCY SERVICES. FIRST THING I NOTICED WAS ONE OF THE AIR BAGS DEPLOYED AND AFTER PULLING OF THE ROAD AND COMING TO A STOP, I NOTICED A FIRE FROM THE PASSENGER SIDE OF THE ENGINE COMPARTMENT. I EXITED THE VEHICLE AND STILL ON THE PHONE WITH ONSTA... Read more
Crash
Fire
Incident date: Sep 11, 2017
-I WAS TRAVELING SOUTH ON FM , MILES NORTH OF MIAMI, TX WHEN A DEER RAN OUT IN FRONT OF ME. I STRUCK IT FRONT CENTER AND ONSTAR IMMEDIATELY CALLED FOR EMERGENCY SERVICES. FIRST THING I NOTICED WAS ONE OF THE AIR BAGS DEPLOYED AND AFTER PULLING OF THE ROAD AND COMING TO A STOP, I NOTICED A FIRE FROM THE PASSENGER SIDE OF THE ENGINE COMPARTMENT. I EXITED THE VEHICLE AND STILL ON THE PHONE WITH ONSTA... Read more
Crash
Fire
Incident date: Sep 11, 2017
-I WAS TRAVELING SOUTH ON FM , MILES NORTH OF MIAMI, TX WHEN A DEER RAN OUT IN FRONT OF ME. I STRUCK IT FRONT CENTER AND ONSTAR IMMEDIATELY CALLED FOR EMERGENCY SERVICES. FIRST THING I NOTICED WAS ONE OF THE AIR BAGS DEPLOYED AND AFTER PULLING OF THE ROAD AND COMING TO A STOP, I NOTICED A FIRE FROM THE PASSENGER SIDE OF THE ENGINE COMPARTMENT. I EXITED THE VEHICLE AND STILL ON THE PHONE WITH ONSTA... Read more
Crash
Fire
Incident date: Apr 5, 2017
MY CAR WON'T HOLD A CHARGE. I BUY A NEW BATTERY AND THE CAR SAYS BATTERY SAVER MODE ACTIVATED. THE BATTERY WILL BE DEAD BY MORNING OR IF I TAKE IT DOWN THE ROAD THE VOLTAGE WILL START DROPPING BEFORE I GET HOME. WHEN I SAY DOWN THE ROAD I MEAN LESS THEN A 2 MILES. AFTER I TURN MY CAR OFF IT WON'T START BECAUSE THE BATTERY VOLTAGE WILL BE TO LOW. I'VE HAD THE BATTERY AND ALTERNATOR CHECK BOTH ARE ... Read more
Incident date: Aug 8, 2017
THE HEADLIGHTS ARE BOTH FULL OF MOISTURE AND THEY KEEP SHORTING OUT AND DON'T WORK ALLO THE TIME.I CALLED CADILLAZC DEALER AND THEY WANT $4500.00 TO REPLACE THEM.I CAN N OT GET AFTER MARKET HEADLIGHTS.THEY HAVE MOTORS IN THEM WHICH MOVE WHEN CAR TURNS.I HEARD THAT THERE IS A DEFECT IN IN THEM AN D GM HAS NOT SAID ANYTHING ABOUT IT .NOT SURE IF THIS IS GTRUE OR NOT BUT I CAN'T SEE THE PRICE TO REPL... Read more
Incident date: Aug 30, 2017
HEADLIGHT ASSEMBLY DEVELOPED CONDESATION AND LIGHT FAILED
Incident date: Aug 16, 2017
TAKATA RECALL THE MESSAGE 'LOW OIL PRESSURE, STOP ENGINE' COMES ON WHEN EVER I AM AT A STANDSTILL TOO LONG. THE DEALERSHIP HAS SAID TO START WITH A NEW OIL PUMP AND GO FROM THERE, BUT I COULD NEED A NEW ENGINE. BASED ON A FORUM I FREQUENT ABOUT ESCALADES, IT SEEMS ESCALADE MODELS 2007-2011 ARE HAVING THIS SAME ISSUE. IF GM IS AWARE THAT THIS IS AN ONGOING ISSUE WITH THESE SPECIFIC YEAR MODELS, MAY... Read more
Incident date: Jul 1, 2017
TL* THE CONTACT OWNS A 2016 CADILLAC CTS. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A RUMBLING NOISE AND THE WHEELS MALFUNCTIONED. THE CONTACT TOOK THE VEHICLE TO FAULKNER CHEVROLET (298 STOKE PARK ROAD BETHLEHEM, PA 18017 (866) 457-4666) FOR ROUTINE INSPECTION. THE MECHANIC DIAGNOSED THAT THE TWO FRONT WHEELS AND REAR DRIVER'S SIDE WHEEL WERE BENT DUE TO DEFECTIVE ALUMINUM. THE WHEELS ... Read more
Incident date: Sep 11, 2016
CODE P0430 CAM OR CRANK SHAFT POSITION CENSOR. TIMING CHAIN ISSUE CAUSED BY MANUFACTURE DEFECTION. REAR DRIVER SIDE PASSENGER SEAT BELT NOT WORKING PROPERLY. AND LEAKING MOON ROOF
Incident date: Sep 11, 2016
CODE P0430 CAM OR CRANK SHAFT POSITION CENSOR. TIMING CHAIN ISSUE CAUSED BY MANUFACTURE DEFECTION. REAR DRIVER SIDE PASSENGER SEAT BELT NOT WORKING PROPERLY. AND LEAKING MOON ROOF