Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Nov 7, 2015
CAN NOT SEE WITH LOW BEAMS AT NIGHT. ALSO, THE SCREEN FREEZES ON THE "CUE" DISPLAY
Incident date: Nov 7, 2015
CAN NOT SEE WITH LOW BEAMS AT NIGHT. ALSO, THE SCREEN FREEZES ON THE "CUE" DISPLAY
Incident date: Sep 17, 2016
CADILLAC SRX RECALL. WHEN DRIVING VECHILE, THE STABILITY SYSTEM ENGAGE COME ON AND CAUSES THE VECHILE TO PULL TO EITHER SIDE. PRESS OK BUTTON AND IT STRAIGHTENED UP.
Incident date: Jul 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. T... Read more
Incident date: Sep 10, 2017
THE CUE SYSTEM STOPPED WORKING. THIS IS THE TOUCH SCREEN ON THE DASH THAT CONTROLS THE HEATING,AIR CONDITIONING, RADIO, NAVIGATION AND OTHERS. CALLED GM ASKED IF THEY WOULD PAY FOR THE REPLACEMENT AND THE ANSWER WAS NO. THEY WENT ON TO SAY THEY WERE SORRY FOR THE INCONVENIENCE JUST TAKE IT TO A GM DEALER FOR REPAIRS. COST AROUND 1600.00 DOLLARS. THERE IS NO GUARANTEE IN ONE OR TWO YEARS... Read more
Incident date: Sep 13, 2017
THE LANE DEPARTURE AND LANE KEEP ASSIST, BOTH SAFETY FEATURES, DO NOT WORK WITH ANY DEGREE OF CONSISTENCY. THEY ONLY WORK OCCASIONALLY. 2 DEALERS CONFIRMED THE PROBLEM BUT WITHOUT A FACTORY FIX THEY ARE UNABLE TO REMEDY THE PROBLEM.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAVID TAYLOR CADILLAC (10422 SOUTHWEST FREEWAY, BLDG B, HOUSTON, TX) WAS CONTACTED AND CONFIRMED THAT THE PART... Read more
Incident date: Nov 15, 2017
THE LOW BEAM HEADLIGHTS ON MY 2010 SRX DO NOT PROVIDE ADEQUATELY LIGHT TO SAFELY OPERATE THE VEHICLE AT NIGHT. THE PASSENGER SIDE IS ACCEPTABLE BUT THE DRIVERS SIDE IS EXTREMELY WEAK! BULBS HAVE BEEN REPLACED WITH SIGNIFICANTLY UPGRADED BULBS WITHOUT IMPROVEMENT. MOISTURE/CONDENSATION OCCURS INSIDE THE LENS AND MAY BE CONTRIBUTING TO THE ISSUE. THIS HAS BEEN AN ONGOING ISSUE AND ONLY CONTINUES ... Read more
Incident date: Nov 15, 2017
THE STABILITY SYSTEM ENGAGED KEEPS COMING ON IN DASH. CAUSING IT TO PULL ONE WAY OR THE OTHER. THE VEHICLE WAS IN MOTION AT TIME ON HIGHWAY.
Incident date: Nov 15, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED CREST CADILL... Read more
Incident date: Nov 15, 2017
TAKATA RECALL - HAVE MADE NUMEROUS ATTEMPTS TO CLARIFY RECALL AT DEALERSHIP WITH NO CONCLUSION. DEALERSHIP SAYS NO RECALL AND REPLACEMENT IS AVAILABLE ALTHOUGH WE HAVE RECEIVED INFORMATION THAT THE VEHICLE IS AFFECTED BY THE TAKATA DEFECT. IN A LETTER RE: TK HOLDINGS INC IT SPECIFICALLY READS IN BOLD SCRIPT, "IF YOUR VEHICLE CONTAINS A DEFECTIVE OR POTENTIALLY DEFECTIVE AIRBAG INFLATOR AND IS UNDE... Read more
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CAPITOL CADILLAC, 6500 CAPITOL DR, GREENBELT, MD 20770) WAS CONTACTED AND CONFIRMED THAT ... Read more
Incident date: Jul 4, 2016
TAKA TA RECALL, I WAS DRIVING MY VEHICLE HIT A SPEED BUMP AND MY AIRBAG IN MY STEERING WHEEL CAME OUT AND INFLATED AND MY STABILITY CONTROL LIGHT HAS BEEN A PROBLEUM. AT THIS TIME I DIDN'T NO WHAT TO DO, SO I CALLED ROADSIDE FOR A TOW TRUCK. MY SENSORS HAVE BEEN COMING ON EVERY SINCE.CAN SOMETHING BE DONE TO HELP WITH MY SITUATION.
Incident date: Jul 4, 2016
TAKA TA RECALL, I WAS DRIVING MY VEHICLE HIT A SPEED BUMP AND MY AIRBAG IN MY STEERING WHEEL CAME OUT AND INFLATED AND MY STABILITY CONTROL LIGHT HAS BEEN A PROBLEUM. AT THIS TIME I DIDN'T NO WHAT TO DO, SO I CALLED ROADSIDE FOR A TOW TRUCK. MY SENSORS HAVE BEEN COMING ON EVERY SINCE.CAN SOMETHING BE DONE TO HELP WITH MY SITUATION.
Incident date: Oct 28, 2017
A DIM HEADLIGHT ISSUE EXISTS WITH THE SRX. A CADILLAC SERVICE TECHNICIAN TOLD ME PART OF THE PROBLEM IS WITH THE LENS AND AN OVAL PART OF THE LENS GETS CLOUDED AND DOESN'T PROJECT LIGHT CORRECTLY. THE LIGHTS ARE SO DIM I HAVE TO USE MY HIGH BEAMS WHEN POSSIBLE TO SEE. USING THE HIGH BEAMS CAN IMPAIR THE VISION OF ONCOMING TRAFFIC, SO I HAVE TO USE THEM CAUTIOUSLY. THIS HEADLIGHT PROBLEM IS DEFI... Read more
Incident date: May 5, 2016
DRIVING LIGHTS WENT DULL. THE LENSE AND REFLECTOR TURNED YELLOW. WE HAD TO REPLACE BOTH LIGHTS.
Incident date: Nov 14, 2017
IN 2016 THE HEADLIGHTS BEGAN TO DIM. THE BEAMS BECAME SO BAD IT WAS DIFFICULT TO SEE AT NIGHT AND WAS UNSAFE TO DRIVE. THE DEALER SAID IT WAS A COMMON PROBLEM. THE HEADLAMP HOUSING BUBBLED CAUSING IT TO OBSTRUCT THE BEAM. IN OUR CASE IT WAS LIKE AN UPPER EYELID CLOSING OVER THE EYE. THE HEADLAMPS HAD TO BE REPLACED.
Incident date: Sep 16, 2017
CADILLAC CUE TOUCHSCREEN IS INOPERABLE. VEHICLE HAS 31,000 MILES. I PURCHASED THE VEHICLE NEW. VEHICLE IS OUT OF WARRANTY BUT ACCORDING TO WEB SEARCHES, THIS IS A COMMON PROBLEM WITH THE CUE. THE TOUCHSCREEN IS NON-RESPONSIVE TO TOUCH INTERFACE FOR VARIOUS AUTOMOTIVE SYSTEMS WHICH COULD BE A SAFETY HAZARD. SUCH AS DEFOGGING OR DEFROSTING THE WINDSHIELD. SYSTEMS SUCH AS NAVIGATION, INTERIOR CLIMA... Read more
Incident date: Sep 16, 2017
CADILLAC CUE TOUCHSCREEN IS INOPERABLE. VEHICLE HAS 31,000 MILES. I PURCHASED THE VEHICLE NEW. VEHICLE IS OUT OF WARRANTY BUT ACCORDING TO WEB SEARCHES, THIS IS A COMMON PROBLEM WITH THE CUE. THE TOUCHSCREEN IS NON-RESPONSIVE TO TOUCH INTERFACE FOR VARIOUS AUTOMOTIVE SYSTEMS WHICH COULD BE A SAFETY HAZARD. SUCH AS DEFOGGING OR DEFROSTING THE WINDSHIELD. SYSTEMS SUCH AS NAVIGATION, INTERIOR CLIMA... Read more
Incident date: Sep 1, 2017
"SERVICE AIRBAG" APPEARS ON THE INFORMATION SCREEN AND THE AIRBAG LIGHT ILLUMINATES ON THE DASH EVERY TIME THE VEHICLE IS DRIVEN. CADILLAC DEALERSHIPS HAVE BEEN CONTACTED AND WE HAVE BEEN TOLD PARTS ARE NOT AVAILABLE BUT, WE CAN DRIVE THE VEHICLE WITH THE WARNINGS ON.
Incident date: May 2, 2016
DEALER HAS YET TO RESOLVE THE TAKATA AIRBAG INFLATORS FOR MY MODEL. THERE HAS BEEN PENTLY OF TIME RESOLVE AND REPLACEMENTS HAVE BEEN PENDING FOR OVER A YEAR AND A HALF.
Incident date: Nov 8, 2017
I WAS TRAVELING AT 55 MPH DOWN THE HIGHWAY AND A CAR PULLED OUT IN FRONT OF ME WHILE MAKING A LEFT TURN AGAINST SIGNAL. I ATTEMPTED TO STOP HOWEVER DUE TO THE LACK OF TIME, SHORT DISTANCE AND RAIN SLICKED HIGHWAY I WAS UNABLE TO STOP STRIKING HER CAR ON HER MID PASSENGER SIDE WITH THE FRONT OF MY CAR. THE AIRBAG AT NO POINT DEPLOYED.
Crash
2 injured
Incident date: Oct 13, 2017
FAULTY TRANSMISSION. NOT SHIFTING PROPERLY
Incident date: Nov 5, 2017
BOTH HEADLIGHTS COMPLETELY OUT BOTH LENSES FULL OF CONDENSATION, NO HIGHBEAMS EITHER
Incident date: Nov 5, 2017
I WAS DRIVING HOME AT DUSK. MY TWILIGHT SENSOR TURNED ON MY HEADLIGHTS. MY DRIVER SIDE LIGHT WENT OUT. 3 DAYS LATER THE PASSENGER SIDE WENT OUT. I CANNOT TURN ON HIGH OR LOW BEAMS. THERE IS MOISTURE IN THE LENS, BUT NOT WHERE THE HID BULB AND BALLASTS ARE. I HAVE REPLACED THE BULBS AND STILL NO LIGHTS.
Incident date: Nov 7, 2017
EXTERIOR HEADLIGHTS BUILDING UP CONDENSATION INSIDE AND SHORTENING OUT COMPONENTS DUE TO HEADLIGHTS UNIT NOT BEING SEALED CORRECTLY. REPLACING HEADLIGHTS COST APROX $3000 TO REPLACE OR REPAIR. THIS ISSUE IS DUE TO GM NOT SEALING THE UNIT PROPERLY / CORRECTLY. IF THE HEADLIGHTS WERE CORRECTLY SEALED THERE WOULD NEVER BE ANY CONDENSATION / LEAKAGE GETTING INSIDE AND SHORTENING OUT ELECTRICAL COMPONE... Read more
Incident date: Oct 27, 2017
OUR LOW BEAM HEADLAMPS ARE DIM. WE BOUGHT THE CAR IN MAY 2015, THEN LEFT THE AREA. WE TOOK IT IN FOR ROUTINE SERVICE THREE MONTHS LATER AND COMPLAINED ABOUT THEM. WE WERE UNDER BUMPER TO BUMPER WARRANTY FOR 50,000 MILES. WE WERE TOLD THAT'S JUST THE WAY THEY ARE. WE TOOK IT IN TO OTHER DEALERSHIPS AS WE TRAVELED AND WERE TOLD THE SAME THING. AFTER 9 DIFFERENT TIMES OVER 2 1/2 YEARS, WE FINALLY INS... Read more
Incident date: Aug 10, 2015
I RECEIVED A RECALL NOTICE IN THE MAIL.
Incident date: Nov 6, 2017
CONSTANT MOISTURE IN THE HEADLAMPS CAUSE SERIOUS VISION ISSUES WHEN LIGHTS ARE ON DIM. LIGHTING IS OBSTRUCTED AND VISUAL OF THE ROAD IS SERIOUSLY IMPAIRED. THE DIM LIGHTS ARE NOT FUNCTIONAL WITH CONSISTENT MOISTURE. THERE IS A CURRENT LAWSUIT INVOLVING OTHER GM VEHICLES FOR THIS VERY REASON. A RECALL NEEDS TO BE ISSUED.
Incident date: Nov 3, 2017
I WAS DRIVING MY VEHICLE ONCE AGAIN, AND THE ENGINE REDUCED POWER CAME UP ON THE SCREEN. THIS HAPPENED ONCE ON THE FREEWAY DRIVING 70 MILES PER, THE VEHICLE'S SPEED WENT DOWN ALL THE WAY TO 20 MILES PER HOUR, I HAD TO PULL OVER BECAUSE IT LOST POWER THEN IT SHUT OFF. THIS IS VERY DANGEROUS I COULD HAVE BEEN SERIOUSLY HURT OR ANOTHER VEHICLE COULD HIT ME ACROSS THE FREEWAY. THIS ALSO HAPPENED NO... Read more
Incident date: Nov 3, 2017
I WAS DRIVING MY VEHICLE ONCE AGAIN, AND THE ENGINE REDUCED POWER CAME UP ON THE SCREEN. THIS HAPPENED ONCE ON THE FREEWAY DRIVING 70 MILES PER, THE VEHICLE'S SPEED WENT DOWN ALL THE WAY TO 20 MILES PER HOUR, I HAD TO PULL OVER BECAUSE IT LOST POWER THEN IT SHUT OFF. THIS IS VERY DANGEROUS I COULD HAVE BEEN SERIOUSLY HURT OR ANOTHER VEHICLE COULD HIT ME ACROSS THE FREEWAY. THIS ALSO HAPPENED NO... Read more
Incident date: Nov 3, 2017
I WAS DRIVING MY VEHICLE ONCE AGAIN, AND THE ENGINE REDUCED POWER CAME UP ON THE SCREEN. THIS HAPPENED ONCE ON THE FREEWAY DRIVING 70 MILES PER, THE VEHICLE'S SPEED WENT DOWN ALL THE WAY TO 20 MILES PER HOUR, I HAD TO PULL OVER BECAUSE IT LOST POWER THEN IT SHUT OFF. THIS IS VERY DANGEROUS I COULD HAVE BEEN SERIOUSLY HURT OR ANOTHER VEHICLE COULD HIT ME ACROSS THE FREEWAY. THIS ALSO HAPPENED NO... Read more
Incident date: Nov 9, 2017
TAKATA RECALL. I HAVE TWO KIDS AND AM SCARED TO DRIVE MY CAR WITH THIS RECALL. ITS BEEN OVER 2 YEARS SINCE THE FIRST CONTACT WITH GM. AT THAT TIME THEY SAID THEY WOULD FOLLOW UP WITH ME AND STILL NEVER HAVE. I CHECKED THE STATUS ON THEIR WEBSITE AND IT SAYS: RECALL STATUS: INCOMPLETE. REMEDY NOT YET AVAILABLE NOT SURE WHAT TO DO. PLEASE HELP!
Incident date: Aug 10, 2017
THE AIRBAG LIGHT CAME ON ON AUGUST
CADILLAC
ESCALADE ESV
(2008) - AIR BAGS
Nov 7, 2017
Incident date: Jul 16, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CADILLAC OF NEW ORLEANS AT (504) 885-3000 (3100 LIME ST, METAIRIE, LA 70006) W... Read more
Incident date: Oct 10, 2017
ON THE ROAD FAILURE OF HYDRAULIC BRAKE LINE DUE TO RUST CORROSION WHILE DRIVING ON HIGHWAY.
CADILLAC
ESCALADE ESV
(2008) - AIR BAGS
Nov 7, 2017
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (KENT COUNTY MOTORS, 2181 S DUPONT HWY, DOVER, DE 19901) WAS CONTACTED AND CONFIRMED THAT THE P... Read more
Incident date: Nov 5, 2017
MOISTURE FORMS IN THE HEADLIGHT DUE TO FAULTY SEALING CAUSING THE WIRING TO SHORT OUT AND THEN THE HEADLIGHT BURNS OUT. REPAIRS ARE COSTLY, PAID $1817.29 IN OCTOBER 2016. NOW THE OTHER LEADLIGHT HAS THE SAME PROBLEM AND REQUIRES REPLACEMENT.
Incident date: Aug 1, 2017
TAKATA RECALL ('TAKATA') HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN 2007-2011 CADILLAC ESCALADE,GM HAS SUBMITTED TO NHTSA A PETITION FOR INCONSEQUENTIALITY AND NHTSA HAS GRANTED GM UNTIL AUGUST 2017 TO COMPLETE ITS INVESTIGATION AND TO SUBMIT ALL DATA SUPPORTING THE PETITION. IF THE PETITION IS DENIED, GM WILL CONDUCT A RECALL OF THE AIRBAG INFLATORS COVERED ... Read more
Incident date: Jun 1, 2016
TAKATA RECALL, NO REMEDY AVAILABLE
Incident date: Nov 6, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL SOUND FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO CREST CADILLAC (2121 ROSA L PARKS BLVD, NASHVILLE, TN) WHERE IT WAS DIAGNOSED THAT THE MOTOR AND TRANSMISSION SUPPORT WERE NOT THE CORRECT SPECIFICATIONS FOR THE ENGINE INSTALLED IN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND R... Read more
Incident date: Nov 6, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE MADE AN ABNORMAL SOUND FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO CREST CADILLAC (2121 ROSA L PARKS BLVD, NASHVILLE, TN) WHERE IT WAS DIAGNOSED THAT THE MOTOR AND TRANSMISSION SUPPORT WERE NOT THE CORRECT SPECIFICATIONS FOR THE ENGINE INSTALLED IN THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND R... Read more
Incident date: Oct 1, 2017
CADILLAC. CONSUMER WRITES IN REGARDS TO VEHICLE STALLING AND CATCHING FIRE. *LD UPDATED 11/06/2017*JS
Fire
Incident date: Jun 30, 2015
TAKATA RECALL LETTER RECEIVED FROM GM CADILLAC NEARLY 2 (OR 2+) YEARS AGO. HAVE BEEN TO TOM PEACOCK DEALERSHIP THAT I PURCHASED THE VEHICLE FROM EVERY 4-6 MONTHS SINCE THEN. TOLD EVERY TIME THAT THEY CAN'T HELP, THEY DON'T KNOW WHEN REPLACEMENTS BAGS WILL BE IN. I PURCHASED MY VEHICLE FROM GM CADILLAC - NOT TAKATA. I WANT GM CADILLAC TO REPLACE THESE DEFECTIVE AIR BAGS IMMEDIATELY.
CADILLAC
ESCALADE EXT
(2011) - AIR BAGS
Nov 6, 2017
Incident date: Nov 6, 2017
I CONTACTED MY DEALER WHEN I GOT THE ORIGINAL RECALL NOTICE SEVERAL MONTHS AGO. AT THE TIME THEY TOLD ME THAT THEY DID NOT HAVE A SOLUTION TO SWITCH OUT THE AIRBAGS. I RECEIVED THE CARD FROM TK HOLDINGS THIS WEEK. I HAVE AGAIN CONTACTED MY DEALER TODAY TO BE TOLD THAT THEY, SEWELL CADILLAC OF HOUSTON, DO NOT HAVE A FIX YET OR REPLACEMENT BAGS FROM GM. I AM SCARED TO DRIVE THIS VEHICLE SINCE THE OR... Read more
CADILLAC
ESCALADE ESV
(2011) - AIR BAGS
Nov 6, 2017
Incident date: Sep 19, 2017
TAKATA RECALL ISSUED 5/2016BY MAIL TO MY HOUSE. NHTSA#: 16V381 RECALL 49151. CALLED HOEHN BUICK CADILLAC IN CARLSBAD, CA. REPLIED THAT GM HADN'T SENT OUT PARTSYET. CALLED AGAIN & WENT TO DEALER ON 11/21/2016 & FINALLY 9/19/2017. SAME STORY. SPOKE TO GM VINCE LOVE. VINCE LOVE.
Incident date: Nov 5, 2014
TAKATA AIRBAG INFLATORS RECALL