Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jun 1, 2008
LIGHTING WE OWN TWO ESCALADES FROM 2008 AND HAVE THE SAME EXACT PROBLEM IN BOTH CARS. CONDENSATION IN THE HEADLIGHTS AND BURN THEM OUT WE WERE QUOTED $1,000 FOR EACH HEADLIGHT TO FIX MIN!!! HEATED SEATS ARE OUT IN BOTH TRUCKS RIMS ARE PITTED AND PEALING. HAVE HAD A PROBLEM WITH THE RIMS WEEKS AFTER ROLLING OUT OF THE SHOWROOM SO DISAPPOINTED
Incident date: Nov 21, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC DTS. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE RODE ROUGHLY AND STALLED. THE CONTACT CHECKED THE RELAYS AND NOTICED THAT THE FUSE BOX WAS MELTED. THE DEALER (KEYSER CADILLAC, 4130 SHERIDAN DR, WILLIAMSVILLE, NY 14221, 716-568-7045) CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE VIN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT ... Read more
Incident date: Sep 7, 2017
MY CONDENSER AN MY WHOLE AIR CONDITIONING SYSTEM WENT OUT. I HAD TO GET IT COMPLETELY REDONE.
Incident date: Dec 2, 2017
THE CUE SYSTEM GETS STUCK AN SOMETIMES IT CHANGES BUY ITSELF. IT WILL NOT LET YOU CHANGE THE IT WILL FREEZE FOR A LONG PERIOD OF TIME.
Incident date: Nov 3, 2017
I HAVE EXPERIENCE SEVERAL TIMES WHEN I WENT BACK TO GET IN MY VEHICLE AN IT WOULDN'T START. I HAVE AN APPOINTMENT TO TAKE IT TO THE DEALERSHIP NEXT WEEK. IU AM SO UPSET WITH GMC.
Incident date: Nov 3, 2017
I HAVE EXPERIENCE SEVERAL TIMES WHEN I WENT BACK TO GET IN MY VEHICLE AN IT WOULDN'T START. I HAVE AN APPOINTMENT TO TAKE IT TO THE DEALERSHIP NEXT WEEK. IU AM SO UPSET WITH GMC.
Incident date: Nov 29, 2017
STABILITY CONTROL SYSTEM ENGAGES DURING NORMAL DRIVING AND DRY, LEVEL, LOW-SPEED CONDITIONS SUCH AS PULLING ONTO HIGHWAY FROM A STOP. THIS HAS OCCURRED THREE TIMES, IN EACH INSTANCE STARTING FROM A DEAD STOP TO MAKE A TURN. WHEN THE SYSTEM ENGAGES THE DRIVER HAS LITERALLY NO CONTROL OVER THE VEHICLE - BRAKES ENGAGE ABS WITHOUT DRIVER INPUT, ENGINE POWER IS SUDDENLY REDUCED, AND VEHICLE IS BROUGH... Read more
Incident date: Nov 16, 2017
DRIVING MY VEHICLE HOSE FROM RADIATOR COMES OFF AND THE TRANSMISSION IS CONTAMINATED, MY SUV ENGINE SHUTS OFF, HOW IS THIS NOT A MANUFACTURE DEFECT, I JUST WENT OVER MY MILES WITH THE WARRANTY, PLEASE E-MAIL [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Nov 18, 2017
SHORTLY ARRIVING BEING MOVED TO TEXAS BY THE ARMY, I NOTICED A HAIRLINE CRACK IN THE TOP LEFT CORNER OF MY CUE NAVIGATION SYSTEM. AFTER A FEW DAYS THE CRACK SPREAD AND BEGAN AFFECTING THE TOUCH SCREEN. INITIALLY A SMALL SECTION AT THE BOTTOM OF THE SCREEN STOPPED RESPONDING TO TOUCH. THUS MAKING IT IMPOSSIBLE TO CHANGE RADIO STATIONS OR ENTER AN ADDRESS INTO THE NAVIGATION. APPROXIMATELY A WEEK LA... Read more
CADILLAC
ESCALADE ESV
(2008) - AIR BAGS
Dec 1, 2017
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ENGLEWOOD CLIFFS CADILLAC, 374 SYLVAN AVE, ENGLEWOOD CLIFFS, NJ 07632) WAS CONTACTED AND CONFI... Read more
Incident date: Nov 25, 2017
WHILE DRIVING THE VEHICLE THE PASSENGER SEATBELT LIGHT COMES ON WITH OR WITHOUT A PASSENGER BEING PRESENT. I TOOK VEHICLE TO THE DEALER AND WAS TOLD THE PASSENGER DETECTION MODULE WAS GOING OUT AND WHEN THE SEAT BELT LIGHT COMES ON THE PASSENGER SIDE AIR BAGS ARE DISABLED MEANING THE AIRBAGS WILL NOT FUNCTION IF I WERE TO GET INTO AN ACCIDENT....I WAS ALSO TOLD THAT THIS MODULE IS NECESSARY BECAUS... Read more
Incident date: Nov 25, 2017
WHILE DRIVING THE VEHICLE THE PASSENGER SEATBELT LIGHT COMES ON WITH OR WITHOUT A PASSENGER BEING PRESENT. I TOOK VEHICLE TO THE DEALER AND WAS TOLD THE PASSENGER DETECTION MODULE WAS GOING OUT AND WHEN THE SEAT BELT LIGHT COMES ON THE PASSENGER SIDE AIR BAGS ARE DISABLED MEANING THE AIRBAGS WILL NOT FUNCTION IF I WERE TO GET INTO AN ACCIDENT....I WAS ALSO TOLD THAT THIS MODULE IS NECESSARY BECAUS... Read more
Incident date: Nov 30, 2017
HEAD LIGHTS FULL OF WATER
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (BOB BELL FORD, BEL AIR, MD, 410-879-2544) AND CONFIRMED THAT THE PARTS WERE NOT AVAILA... Read more
Incident date: Nov 27, 2017
COMPLETE REAR DIFFERENTIAL ASSY FAILURE, AT MY EXPENSE OF 4590.00 GM DID KICK IN 2500.00 BUT EVEN WITH THE REPAIR THERE IS NO FIX FOR THE REPLACEMENT THAT IS CURRENTLY BEING FIXED. A FULL RECALL WITH REPAIR, REIMBURSEMENT OR BUY OUT SHOULD BE DEMANDED, THIS IS A LIFE AND DEATH SAFETY ISSUE.
Incident date: Oct 1, 2016
TAKATA RECALL AIRBAG INFLATORS, HAVE NOT YET BEEN REPLACED. I RECEIVED MY RECALL NOTICE IN 2016 AND HAVE TAKEN MY VEHICLE TO RON CARTER DEALERSHIP IN FRIENDSWOOD, TX WHERE THE VEHICLE WAS PURCHASED, HOWEVER, I WAS INFORMED THAT THE REPLACEMENT PART WAS NOT IN AND IT WILL BE INDEFINITELY. THE TRUCK HAS A HARD TIME ACCELERATING WHEN TRYING TO KEEP SPEED OR TRYING TO GO TO A HIGHER SPEED, ALSO A NOIS... Read more
Incident date: Oct 1, 2016
TAKATA RECALL AIRBAG INFLATORS, HAVE NOT YET BEEN REPLACED. I RECEIVED MY RECALL NOTICE IN 2016 AND HAVE TAKEN MY VEHICLE TO RON CARTER DEALERSHIP IN FRIENDSWOOD, TX WHERE THE VEHICLE WAS PURCHASED, HOWEVER, I WAS INFORMED THAT THE REPLACEMENT PART WAS NOT IN AND IT WILL BE INDEFINITELY. THE TRUCK HAS A HARD TIME ACCELERATING WHEN TRYING TO KEEP SPEED OR TRYING TO GO TO A HIGHER SPEED, ALSO A NOIS... Read more
Incident date: Oct 1, 2016
TAKATA RECALL AIRBAG INFLATORS, HAVE NOT YET BEEN REPLACED. I RECEIVED MY RECALL NOTICE IN 2016 AND HAVE TAKEN MY VEHICLE TO RON CARTER DEALERSHIP IN FRIENDSWOOD, TX WHERE THE VEHICLE WAS PURCHASED, HOWEVER, I WAS INFORMED THAT THE REPLACEMENT PART WAS NOT IN AND IT WILL BE INDEFINITELY. THE TRUCK HAS A HARD TIME ACCELERATING WHEN TRYING TO KEEP SPEED OR TRYING TO GO TO A HIGHER SPEED, ALSO A NOIS... Read more
Incident date: Nov 29, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THERE WERE NO PARTS AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V364000 (AIR BAGS). THE CONTACT SPOKE WITH PINE BELT CADILLAC DEALER LOCATED AT 71 NJ-37, TOMS RIVER, NJ 08753(732) 797-3000 AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCE... Read more
Incident date: Nov 6, 2017
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. WHILE DRIVING UNKNOWN SPEEDS, THE LOW BEAM HEADLIGHTS DIMMED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO TEST THE ALTERNATOR AND/OR BATTERY. THE CONTACT REPLACED THE HALOGEN BULBS. THE CONTACT CALLED A LOCAL DEALER (BILLY NAVARRE CHEVROLET CADILLAC, 1310 E COLLEGE ST, LAKE CHARLES, LA 70607) AND WAS INFORMED THAT THE LIGHTING ASSEM... Read more
Incident date: Aug 1, 2016
TAKATA RECALL CADILLAC DEALERS IN THE LA AREA ARE SAYING THEY DO NOT HAVE PARTS TO REPLACE AIRBAGS. IT HAS BEEN ALMOST A YEAR AND A HALF! WHEN I CALLED GM THEY SAY THE AIRBAG IS FINE AND IT IS ONLY A PRELIMINARY RECALL AND DOES NOT NEED TO BE REPLACED AND SO THEY ARE NOT SUPPLYING THE DEALERS WITH THE PARTS. YES MY VEHICLE IS ON THE RECALL LIST!
Incident date: Nov 10, 2017
WE ARE DRIVING BLIND !!!! PURCHASED OUR 2015 CADILLAC SRX AWD IN NOVEMBER 2017 AFTER RESEARCHING ON BOTH CONSUMER REPORTS AND EDMUNDS... DID OUR TEST DRIVE IN DAYLIGHT... NOW THAT WE'RE OWNERS WE REALIZE THE CAR CANNOT BE DRIVEN AT NIGHT. THE LOW BEAM HEADLAMPS ARE SO DIM ITS WORSE THAN DRIVING WITH PARKING LIGHTS ONLY. WE ARE NOW SHOCKED TO SEE THAT THERE ARE MANY SERIOUS COMPLAINTS ABOUT THIS ... Read more
Incident date: Sep 1, 2016
LOW BEAMS ON HEADLIGHTS PROVIDE EXTREMELY POOR ILLUMINATION PRODUCING BARELY 10-15' BARELY LIT ROADWAY. DEALER ACKNOWLEDGES PROBLEM BY VISUAL OBSERVATION BUT SAYS 'COMPUTER' SAYS ACCEPTABLE. CHECKED INTERNET AND FOUND NUMEROUS COMPLAINTS ON 2013 AND 2014 MODELS. EXTREMELY DANGEROUS ON DARK ROADS WITH LITTLE OR NO STREET LIGHTING. HELP
Incident date: Nov 1, 2016
"TAKATA RECALL" I HAVE CALLED DEALERSHIPS IN MY AREA (KEN BATCHELOR & CAVENDAR) & ACCORDING TO THEIR SERVICE DEPARTMENTS THE TAKATA AIRBAG INFLATORS ARE NOT AVAILABLE; NOR, DO THEY HAVE ANY IDEA IF THEY EVER WILL BE. LEAVING ME & MY FAMILY IN DANGER OF INJURY OR DEATH!
Incident date: Jul 11, 2016
I BEEN FIGHTING THIS P0011 CODE FOR OVER A YEAR. I'VE REPLACED THE WHOLE ENGINE, SENSORS, ECM, AND OTHER THINGS ASSOCIATED WITH THIS PROBLEM. THIS CODE CAN BE ANYTHING. DOESN'T MAKE ANY SENSE FOR 100 THINGS TO BE ASSOCIATED WITH 1 CODE. I'VE OWNED MANY VEHICLES AND I HONESTLY NEVER EXPERIENCED A PROBLEM LIKE THIS. COSTED ME OVER 10K IN DIAGNOSTICS, PARTS, AND LABOR. I'M NOT THE ONLY 1 WITH TH... Read more
Incident date: Jul 11, 2016
I BEEN FIGHTING THIS P0011 CODE FOR OVER A YEAR. I'VE REPLACED THE WHOLE ENGINE, SENSORS, ECM, AND OTHER THINGS ASSOCIATED WITH THIS PROBLEM. THIS CODE CAN BE ANYTHING. DOESN'T MAKE ANY SENSE FOR 100 THINGS TO BE ASSOCIATED WITH 1 CODE. I'VE OWNED MANY VEHICLES AND I HONESTLY NEVER EXPERIENCED A PROBLEM LIKE THIS. COSTED ME OVER 10K IN DIAGNOSTICS, PARTS, AND LABOR. I'M NOT THE ONLY 1 WITH TH... Read more
Incident date: Jul 11, 2016
I BEEN FIGHTING THIS P0011 CODE FOR OVER A YEAR. I'VE REPLACED THE WHOLE ENGINE, SENSORS, ECM, AND OTHER THINGS ASSOCIATED WITH THIS PROBLEM. THIS CODE CAN BE ANYTHING. DOESN'T MAKE ANY SENSE FOR 100 THINGS TO BE ASSOCIATED WITH 1 CODE. I'VE OWNED MANY VEHICLES AND I HONESTLY NEVER EXPERIENCED A PROBLEM LIKE THIS. COSTED ME OVER 10K IN DIAGNOSTICS, PARTS, AND LABOR. I'M NOT THE ONLY 1 WITH TH... Read more
CADILLAC
ESCALADE EXT
(2008) - AIR BAGS
Nov 27, 2017
Incident date: May 27, 2016
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE EXT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAVID TAYLOR CADILLAC IN HOUSTON, TEXAS 77074 WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILA... Read more
CADILLAC
ESCALADE ESV
(2008) - AIR BAGS
Nov 27, 2017
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BRITAIN CHEVROLET CADILLAC AT (903) 274-4401 (4495 I-30 FRONTAGE RD, GREENVILLE, TX 754... Read more
Incident date: Nov 1, 2017
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING AT NIGHT, THE HEADLAMPS WERE VERY DIM AND FOGGY. THE CONTACT NOTICED WATER ENTERING THE HEADLAMPS AND WAS UNABLE TO SEE AT NIGHT. THE CONTACT CALLED KERRY TOYOTA IN FLORENCE, KY AND WAS INFORMED THAT THERE WERE NO RECALLS. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT RESPOND. THE APPROXIMATE FAILURE MILEAGE WAS 56,390.
Incident date: Nov 9, 2017
MY TRANSMISSION FAILED WHEN A RADIATOR HOSE CAME OFF AND MY WARRANTY EXPIRED BY 3000 MILES BUT I STILL HAVE IT TILL DEC.2018. THIS HAPPEN TO ME THURSDAY NOV..9,2017. HAD MY SUV AT GOLD COASTING OAKHURST WHERE I PURCHASED IT THEY PUT HOSE BACK ON,BUT THEY DO NOT WANT TO COVER TRANSMISSION PROBLEM
CADILLAC
ESCALADE ESV
(2011) - ELECTRICAL SYSTEM
Nov 25, 2017
Incident date: Jun 4, 2017
HEATED SEAT MODULE AND WIRING MELTED. FIRE CONCERNS. MANY VEHICLES AFFECTED
CADILLAC
ESCALADE ESV
(2011) - SEATS
Nov 25, 2017
Incident date: Jun 4, 2017
HEATED SEAT MODULE AND WIRING MELTED. FIRE CONCERNS. MANY VEHICLES AFFECTED
Incident date: Feb 20, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC XTS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SLOWED DOWN ON ITS OWN AND THE TRACTION CONTROL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ARMEN CADILLAC IN PLYMOUTH MEETING, PA, 610-272-5545, WHERE IT WAS DIAGNOSED, THE DEALER REPLACED THE BATTERY AND THE BATTERY CONTROL MODULE. THE FAILURE RECURRED FOUR MONTHS LATER AND THE... Read more
Incident date: Nov 24, 2017
IN MANY WEBSITES, PEOPLE ARE REPORTING THAT CADILLACS SRX IS A SAFETY HAZARD AT NIGHT BECAUSE THEY HAVE A VERY POOR HEADLIGHT LIGHTING. THE LIGHTS ARE SO DIM; THE DRIVER CAN NOT SEE THE ROAD. I JUST SPENT $70.00 REPLACING THE BULBS FOR BRIGHTER BULBS, AND IT DID NOT MAKE ANY DIFFERENCE. IT SEEMED LIKE THE CAR IS RUNNING ON DAYLIGHT RUNNING LIGHTS AT NIGHT. THIS ISSUE IS A SAFETY CONCERN. PLEASE... Read more
CADILLAC
ESCALADE EXT
(2008) - AIR BAGS
Nov 22, 2017
Incident date: Nov 22, 2017
RECALL ON PARTS WITH NO REMEDY
Incident date: Nov 22, 2017
WHEN YOU GO THROUGH A PUDDLE THE STEERING LOCKS UP AND YOU CAN'T MOVE FOR ABOUT 15 20 SECONDS THIS CAUSES YOU TO PANIC AND IS DANGEROUS CAUSE YOU CAN'T STRAIGHT OUT THE WHEEL.
Incident date: Nov 1, 2016
11-21-17 AFTER DRIVING IN THE DARKNESS OF WINTER NOW I HAVE NOTICED MY HEADLIGHTS BOTH RIGHT AND LEFT ARE VERY DIM AND HAR TO SEE THE ROAD AHEAD. MY BRIGHT LIGHTS WORK WELL AND I USE THEM WHEN NO OTHER CARS ARE COMING HEAD ON. I THOUGHT IS WAS MY EYESIGHT BUT STARTED TO INVESTIGATE AND SAW HUNDREDS OF COMPLAINTS ON LINE. HAVE NOT SEEN ANY RECALL NOTICES FOR THIS DANGEROUS HEADLIGHT FAULT. AUTO HEA... Read more
Incident date: Aug 3, 2017
BRAKE SYSTEM FAILURE: I WAS DRIVING ON THE HIGHWAY AND HAD TO EXECUTE AN EMERGENCY STOP GOING APPROXIMATELY 30 MPH ON A COOL DRY ROAD. WHEN I DID, THE CAR POWER, ENGINE, ELECTRICAL SYSTEM SHUT DOWN AND REFUSED TO BRAKE ANY MORE THAN IT DID PRIOR TO MY SLAMMING ON THE BRAKES. MY MOMENTUM WOULD HAVE CARRIED ME INTO THE CAR POSITIONED ONLY A FEW FEET IN FRONT OF ME IF I HADN'T THE PRESENCE OF MIN... Read more
Incident date: Aug 3, 2017
BRAKE SYSTEM FAILURE: I WAS DRIVING ON THE HIGHWAY AND HAD TO EXECUTE AN EMERGENCY STOP GOING APPROXIMATELY 30 MPH ON A COOL DRY ROAD. WHEN I DID, THE CAR POWER, ENGINE, ELECTRICAL SYSTEM SHUT DOWN AND REFUSED TO BRAKE ANY MORE THAN IT DID PRIOR TO MY SLAMMING ON THE BRAKES. MY MOMENTUM WOULD HAVE CARRIED ME INTO THE CAR POSITIONED ONLY A FEW FEET IN FRONT OF ME IF I HADN'T THE PRESENCE OF MIN... Read more
Incident date: Aug 3, 2017
BRAKE SYSTEM FAILURE: I WAS DRIVING ON THE HIGHWAY AND HAD TO EXECUTE AN EMERGENCY STOP GOING APPROXIMATELY 30 MPH ON A COOL DRY ROAD. WHEN I DID, THE CAR POWER, ENGINE, ELECTRICAL SYSTEM SHUT DOWN AND REFUSED TO BRAKE ANY MORE THAN IT DID PRIOR TO MY SLAMMING ON THE BRAKES. MY MOMENTUM WOULD HAVE CARRIED ME INTO THE CAR POSITIONED ONLY A FEW FEET IN FRONT OF ME IF I HADN'T THE PRESENCE OF MIN... Read more
Incident date: Nov 20, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED (EDDIE CHEVROLET CADILLAC IN WICHITA, KS, PHONE NUMBER: (316) 648-6521) AND WAS INFORM... Read more
Incident date: Nov 18, 2017
WHILE AT A DEAD STOP AND THEN TRYING TO ACCELERATE, VEHICLE WILL HAVE A LAG BEFORE ANY ACCELERATION OCCURS. LAG CAN BE FROM 5-10 SECONDS. HAS HAPPENED SEVERAL TIMES OVER PAST 12 MONTHS. EXTREME SAFETY ISSUE. BEEN TO DEALERSHIP EACH TIME, BUT THEY CANNOT REPRODUCE AND NO DIAGNOSTIC CODES APPEAR. 3.6L ENGINE. I SEE THAT A RECALL FOR A VERY SIMILAR ISSUES WAS PERFORMED ON 2013 MODEL YEAR SRXS. ... Read more
Incident date: Nov 20, 2017
I HAVE A 2011 SRX THAT HAS 78,000 MILES ON IT. THE HEADLIGHTS ARE NOT SEALED PROPERLY AND WATER LEAKS INTO THE HEADLAMP ASSEMBLY. THE WATER HAS CAUSED THE HEADLIGHTS TO BE SO DIM THAT I CAN BARELY SEE AT NIGHT. IT'S LIKE DRIVING WITH FLASHLIGHTS. I TOOK IT TO THE DEALER AND THEY WANTED $1400 FOR NEW LIGHTS. I CALLED GM TO SEE IF THEY WOULD ASSIST WITH THIS OUTRAGEOUS AMOUNT OF MONEY FOR NEW HEADLI... Read more
Incident date: Feb 1, 2017
TRANSMISSION DOWNSHIFTS HARD AT ABOUT 20MPH, GOING FROM SECOND TO FIRST. INITIALLY ONLY OCCURRED AT THIS SCENARIO HOWEVER IT IS OCCURRING AT NORMAL SHIFTING UP AND DOWN. HAD A 2008 THAT EXPERIENCED THE SAME DOWNSHIFTING PROBLEM. VEHICLE HAS ABOUT 165K MILES AND HAS NOT BEEN USED FOR HAULING.
Incident date: Nov 20, 2017
THE LOW BEAMS LIGHTS SOME TIMES THEY BOTH WORK AND SOME TIMES JUST ONE WORKS AND SOMETIMES NEITHER LOWBEAM LIGHT WORKS AT ALL CAN DRIVE AT NIGHT I HAVE REPLACED THE BULBS AND THE STILL DO NOT WORK AND I HAVE CHECKED THE FUSES IN MY DRIVEWAY
Incident date: Oct 30, 2017
ON OCT,30,2017 I WAS SITTING IN THE CAR WITH IT IDLING. AFTER ABOUT 10 MINUTES THE CAR STARTED REGISTERING "HOT". THE DASH BOARD SAID IT WAS RUNNING HOT. THE THERMOSTAT HAND HAD MOVED TO THE RED POINT . I CUT THE CAR OFF AND WAITED FOR ABOUT 5 MINUTES AND STARTED BACK UP AND DROVE IT TO CREST DEALERSHIP . AT THIS POINT THE HAND OR NEEDLE HAD GONE BACK TO NORMAL LEVEL. THE CUSTOMER SERVICE PERSO... Read more
Incident date: Nov 13, 2017
ELECTRIC POWER STEERING GOES OUT AND MAKES THE CAR IMPOSSIBLE TO STEER OR MANEUVER. CHECK ENGINE LIGHT COMES ON WHILE IN MOTION AND THE CAR LOSES SPEED CAUSING OTHER CARS TO ALMOST REAR END YOU ON CITY STREETS.
Incident date: Nov 13, 2017
ELECTRIC POWER STEERING GOES OUT AND MAKES THE CAR IMPOSSIBLE TO STEER OR MANEUVER. CHECK ENGINE LIGHT COMES ON WHILE IN MOTION AND THE CAR LOSES SPEED CAUSING OTHER CARS TO ALMOST REAR END YOU ON CITY STREETS.
Incident date: Nov 7, 2015
CAN NOT SEE WITH LOW BEAMS AT NIGHT. ALSO, THE SCREEN FREEZES ON THE "CUE" DISPLAY