Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Nov 3, 2017
HE PASSENGER SIDE HEADLIGHT QUIT WORKING ON MY 2010 SRX LAST WEEK. THERE'S A LOT OF CONDENSATION IN THE HEADLIGHT ASSEMBLY. THE SERVICE MANAGER AT THE LOCAL CADILLAC DEALER TOLD ME THE HEADLIGHT ASSEMBLY MUST HAVE BEEN BUMPED AND THE SEAL COMPROMISED. THE COST TO FIX IT IS $1,250 PLUS 2 HOURS LABOR AND TAX. THE CAR IS WITHIN THE TIME WARRANTY BUT OUTSIDE THE MILEAGE WARRANTY. HE WAS VERY CLEAR THA... Read more
Incident date: Nov 3, 2017
HE PASSENGER SIDE HEADLIGHT QUIT WORKING ON MY 2010 SRX LAST WEEK. THERE'S A LOT OF CONDENSATION IN THE HEADLIGHT ASSEMBLY. THE SERVICE MANAGER AT THE LOCAL CADILLAC DEALER TOLD ME THE HEADLIGHT ASSEMBLY MUST HAVE BEEN BUMPED AND THE SEAL COMPROMISED. THE COST TO FIX IT IS $1,250 PLUS 2 HOURS LABOR AND TAX. THE CAR IS WITHIN THE TIME WARRANTY BUT OUTSIDE THE MILEAGE WARRANTY. HE WAS VERY CLEAR THA... Read more
Incident date: Jan 1, 2014
OIL LEAKS FROM THE ENGINE. LEAKS HAPPEN BOTH WHILE DRIVING AND WHEN PARKED IN ALL SITUATIONS.
Incident date: Dec 12, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT PASSENGER LOW BEAM HEADLIGHTS SHORTED MORE THAN TWICE. THE BULB WAS REPLACED BY THE CONTACT. DURING THE THIRD FAILURE, THE BULB FAILED TO ILLUMINATE. THE CONTACT WAS UNCERTAIN AS TO WHAT WAS CAUSING THE FAILURE. THE DEALER (JAMES HODGE CHEVROLET OF BROKEN BOW, 1207 S PARK DR, BROKEN BOW, OK 74728, (888) 592-3964) INSPECTED... Read more
Incident date: Dec 12, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT PASSENGER LOW BEAM HEADLIGHTS SHORTED MORE THAN TWICE. THE BULB WAS REPLACED BY THE CONTACT. DURING THE THIRD FAILURE, THE BULB FAILED TO ILLUMINATE. THE CONTACT WAS UNCERTAIN AS TO WHAT WAS CAUSING THE FAILURE. THE DEALER (JAMES HODGE CHEVROLET OF BROKEN BOW, 1207 S PARK DR, BROKEN BOW, OK 74728, (888) 592-3964) INSPECTED... Read more
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2011 CADILLAC ESCALADE. WHILE THE CONTACT WAS ATTEMPTING TO EXIT THE VEHICLE, THE INTERIOR DOOR HANDLE LOCKED AND THE EXTERIOR DOOR HANDLE FELL OFF. THE CONTACT HAD TO EXIT THE VEHICLE USING THE PASSENGER DOOR. THE DEALER (POTAMKIN CADILLAC OF MANHATTAN, 706 11TH AVE, NEW YORK, NY 10019) REPLACED THE INTERIOR AND EXTERIOR DOOR HANDLES. SEVEN MONTHS LATER, THE CONTACT EXPERIE... Read more
Incident date: Oct 1, 2016
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE OPERATING THE VEHICLE WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE ILLUMINATION WAS VERY DIM AND CREATED A SEVERE VISIBILITY HAZARD TO THE DRIVER. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SOUTHERN CHEVROLET IN ALEXANDRIA, LA) WHO WAS UNABLE TO IDENTIFY A FAILURE, BUT THE PASSENGER SIDE HEADLIGHT WAS REPLACED. THE CONTACTED STATED THAT THE FAILURE CO... Read more
Incident date: Dec 19, 2017
WE KEEP GETTING A MESSAGE ON THE CAR SCREEN THAT THE FRONT PASSENGER SIDE AIRBAG IS OFF WHEN THE CAR IS STARTED WHETHER SOMEONE IS SITTING IN THE SEAT OR NOT. CODE IS B0092 PASSENGER DETECTION ERROR. JUST RECENTLY BOUGHT CAR AND REGISTERED IT, CADILLAC DEALERS SAYS NO RECALL FOR THIS SAFETY ISSUE. IT IS IN FACT AN ISSUE IF WE ARE IN A CAR ACCIDENT, THE POLICE WILL ASK FIRST THING ABOUT THE AIRBAG.... Read more
Incident date: Dec 10, 2017
THE HEADLIGHTS ON THIS VEHICLE PROVIDES NO ILLUMINATION WHEN SET ON DIM. WE HAVE TO DRIVE WITH OUR BRIGHTS ALL THE TIME. ABSOLUTELY CAN NOT SEE WHEN USING THE DIM SETTING. IT IS FRIGHTENING.. IT DOES NOT MATTER IF VEHICLE IS MOVING OR SITTING STILL...USING THE DIM HEADLIGHTS PROVIDE THE SAME ILLUMINATION AS NOT USING ANY LIGHTS AT ALL.
Incident date: Dec 5, 2017
DRIVING DOWN A HIGHWAY, NO CARS AROUND, THE STATIONARY COMPONENT OF THE SUNROOF, EXPLODED OUT, ONE OF THE PIECES OF THE GLASS WAS EXPELLED AND HIT THE TRUNK, MAKING A DEEP SCRATCH. NO DISCERNIBLE CRACKS OR HISTORY OF ISSUES. WEATHER WAS 65 DEGREES FAHRENHEIT. NO SUDDEN CHANGE IN TEMPERATURE OR MOISTURE. CLEAR SKIES, NOT OVERCAST OR SUNNY. NO DAMAGE TO THE UNDERLYING SLIDING COVER. THE UNSAFE CONDI... Read more
Incident date: Dec 18, 2017
THE HEADLIGHTS TO MY CADILLAC SRX 2010 QUICK WORKING AT 79,200 MILES SAFELY. THE DIMS HAVE ALWAYS BEEN LESS BRIGHT THAN OTHER VEHICLES WHEN FIRST PURCHASED HOWEVER I UNDERSTAND THIS IS A COMMON CONCERN. THE DIMS HOWEVER GOT WORSE JUST A FEW DAYS AGO. SO MUCH SO THAT I WAS NOT SURE THAT THE LIGHTS WERE EVEN ON WHILE DRIVING FROM THE CITY TO THE COUNTRY WHERE NO ADDITIONAL LIGHT IS AVAILABLE TO S... Read more
Incident date: Dec 14, 2017
ON HIGHWAY GOING 75MPH SUDDENLY REDUCED POWER MODE & SERVICE STABILLITRAK MESSAGES. CAR IMMEDIATELY DOWNSHIFTED TO 45MPH WHICH COULD'VE CAUSED A MAJOR ACCIDENT. TSB 14582A ' THROTTLE BODY ' REDUCED POWER MODE WHICH STATES 'THIS SPECIAL COVERAGE COVERS THE CONDITION DESCRIBED ABOVE FOR A PERIOD OF 10 YEARS OR 120,000 MILES (193,000 KM), WHICHEVER OCCURS FIRST, FROM THE DATE THE VEHICLE WAS ORIGINA... Read more
Incident date: Dec 18, 2017
NOTICE LOW BEAM HEAD LIGHTS WERE HORRIBLE AT NIGHT. CHECK EVERYTHING AND NOTED THERE WAS A PROBLEM WITH REFLECTOR. TODAY TOOK THE SRX TO CADILLAC DEALER AS PURCHASED EXTENDED WARRENTY. DEALER NOTED THERE WAS A PROBLEM BUT WARRENTY WOULD NOT COVER REPLACING THE ASSEMBLY AS NEEDED. WAS ADVISED THE COST TO REPLACE THE PAIR WOULD BE 1700.00 NEEDLESS TO SAY I DID NOT HAVE THE WORK DONE. IT IS AN EXTREM... Read more
Incident date: Jul 10, 2017
WHILE IN MOTION AND STATIONARY, THE HEADLIGHTS APPEARS TO BE ON BUT NOT STRONG AT ALL. THE ROADS ARE NOT VISIBLE AT NIGHT TIME WHEN THE LIGHTS ARE ON. SOMETIMES I NEED TO TURN MY HIGH BEAMS ON JUST TO SEE THE ROAD AHEAD. I HAVE RECENTLY CHANGED THE LIGHT BULB, NO CHANGE OCCURRED. I HAVE BUFFED THE HEADLIGHTS TO GET RID OF ANY BUILD UP, NO CHANGE. THIS IS A SINGLE OWNER VEHICLE AND HAS 55K MILES. D... Read more
Incident date: May 1, 2006
F THE DRIVER'S SEAT UNEXPECTEDLY DROPS, THE DISTRACTION AND ALTERED SEAT POSITION MAY AFFECT THE DRIVERS' CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. I TRIED TO EXPLAIN THIS TO LOCAL DEALER. THEY TOLD ME THERE IS NO RECALL ON THE SEAT. THEY FIXED IT FOR A PRICE ON ONE OCCASION, BUT IT BROKE AGAIN. I THINK THE OTHER PROBLEM WITH THE SUSPENSION HAS BEEN FIXED. BUT MY DRIVERS SEAT IN IN R... Read more
Crash
Incident date: May 1, 2006
F THE DRIVER'S SEAT UNEXPECTEDLY DROPS, THE DISTRACTION AND ALTERED SEAT POSITION MAY AFFECT THE DRIVERS' CONTROL OF THE VEHICLE, INCREASING THE RISK OF A CRASH. I TRIED TO EXPLAIN THIS TO LOCAL DEALER. THEY TOLD ME THERE IS NO RECALL ON THE SEAT. THEY FIXED IT FOR A PRICE ON ONE OCCASION, BUT IT BROKE AGAIN. I THINK THE OTHER PROBLEM WITH THE SUSPENSION HAS BEEN FIXED. BUT MY DRIVERS SEAT IN IN R... Read more
Crash
Incident date: Nov 17, 2017
B0022 ISSUE HAS BEEN DETECTED IN THE AIR BAG DEPLOYMENT SYSTEM. PASSENGER SEAT BELT RETRACTOR IS INOPERABLE AND WILL NOT RETRACT SEAT BELT WHEN NEEDED. THE AIR BAG WARNING LITE SHOWS ON DASH WHEN START OF ENGINE AND CONTINUOUS ON .
Incident date: Nov 17, 2017
B0022 ISSUE HAS BEEN DETECTED IN THE AIR BAG DEPLOYMENT SYSTEM. PASSENGER SEAT BELT RETRACTOR IS INOPERABLE AND WILL NOT RETRACT SEAT BELT WHEN NEEDED. THE AIR BAG WARNING LITE SHOWS ON DASH WHEN START OF ENGINE AND CONTINUOUS ON .
Incident date: Sep 1, 2017
EXTREME MOISTURE BUILDUP IN BOTH HEADLIGHT ASSEMBLIES CAUSING DECREASED NIGHTTIME VISIBILITY AND ADDITIONALLY CAUSING BULBS TO BLOW OUT. PURCHASED 2011 SRX USED IN 2017 WITH 63,000 MILES, NOT AWARE OF THE DEFECT AT THAT TIME. A LIMITED WARRANTY WAS ALSO PURCHASED FOR AN ADDITIONAL $2700 BUT WAS INFORMED AFTER ASKING THE DEALERSHIP TO INVESTIGATE THAT DEFECTIVE HEADLIGHTS ARE NOT COVERED. QUOTED AL... Read more
CADILLAC
ESCALADE ESV
(2010) - AIR BAGS
Dec 13, 2017
Incident date: Nov 13, 2013
- TAKATA RECALL...STILL AWAITING REPLACEMENT!!! - SHOCKS WENT OUT WHILE DRIVING ON THE HIGHWAY. TOOK VEHICLE TO LOCAL DEALERSHIP AND WAS TOLD THAT MY WARRANTY HAD EXPIRED SO I WAS CHARGED FOR THE REPAIRS WHEN IN FACT MY WARRANTY WAS STILL IN EFFECT
CADILLAC
ESCALADE ESV
(2010) - ELECTRONIC STABILITY CONTROL (ESC)
Dec 13, 2017
Incident date: Nov 13, 2013
- TAKATA RECALL...STILL AWAITING REPLACEMENT!!! - SHOCKS WENT OUT WHILE DRIVING ON THE HIGHWAY. TOOK VEHICLE TO LOCAL DEALERSHIP AND WAS TOLD THAT MY WARRANTY HAD EXPIRED SO I WAS CHARGED FOR THE REPAIRS WHEN IN FACT MY WARRANTY WAS STILL IN EFFECT
CADILLAC
ESCALADE ESV
(2010) - SUSPENSION
Dec 13, 2017
Incident date: Nov 13, 2013
- TAKATA RECALL...STILL AWAITING REPLACEMENT!!! - SHOCKS WENT OUT WHILE DRIVING ON THE HIGHWAY. TOOK VEHICLE TO LOCAL DEALERSHIP AND WAS TOLD THAT MY WARRANTY HAD EXPIRED SO I WAS CHARGED FOR THE REPAIRS WHEN IN FACT MY WARRANTY WAS STILL IN EFFECT
Incident date: Dec 12, 2017
HAVE CALLED CADILLAC DEALER SEVERAL TIMES OVER SIX MONTH PERIOD AND THEY ARE NOT CONCERNED ABOUT NEED TO REPAIR OR DO NOT KNOW ANYTHING ABOUT IT. TODAY WHEN I THREATENED AN ONLINE COMPLAINT THEY SUDDENLY COULD ORDER THE PART AND S/B ABLE TO HANDLE IN NEXT SEVEN DAYS.
Incident date: Dec 7, 2017
WINDSHIELD IS DELAMINATING, CAR HAS 43,000MI AND THE WINDSHIELD IS IN GOOD SHAPE OTHERWISE.
Incident date: Dec 10, 2017
MY CAR WON'T START IF THE TILT WHEEL IS NOT IN A CERTAIN POSITION. THE ENGINE WILL NOT START UNTIL YOU PUT IT DOWN IN A CERTAIN POSITION---WHICH I GUESS AT. AFTER I START IT I CAN ADJUST THE TILT WHEEL AND I HAVE NO PROBLEM. AFTER STOPPING AND PARKING THE CAR, I HAVE TO GET IT IN THE RIGHT POSITION TO HAVE IT START. (YESTERDAY AFTER 3 ADJUSTMENTS, IT WOULD NOT START.) AFTER RESTING FOR... Read more
Incident date: Dec 10, 2017
MY CAR WON'T START IF THE TILT WHEEL IS NOT IN A CERTAIN POSITION. THE ENGINE WILL NOT START UNTIL YOU PUT IT DOWN IN A CERTAIN POSITION---WHICH I GUESS AT. AFTER I START IT I CAN ADJUST THE TILT WHEEL AND I HAVE NO PROBLEM. AFTER STOPPING AND PARKING THE CAR, I HAVE TO GET IT IN THE RIGHT POSITION TO HAVE IT START. (YESTERDAY AFTER 3 ADJUSTMENTS, IT WOULD NOT START.) AFTER RESTING FOR... Read more
Incident date: Dec 6, 2017
GOT IN VEHICLE ON THE EVENING OF DECEMBER 6,2017 IT WAS RAINING COULD NOT SEE DRIVING. IT WAS IF MY HEADLIGHTS WERE OFF. HAD TO DRIVE MY VEHICLE WITH LIGHTS ON HIGH BEAM WHICH WAS NOT VERY MUCH BETTER. THERE IS A SERIOUS PROBLEM WITH HEADLIGHTS ON THE CADILLAC 2015 SRX VEHICLE. I PULLED OFF THE ROAD AND CHECKED VEHICLE TO MAKE SURE MY HEADLIGHTS WERE NOT BLOWN OUT WHICH THEY WERE NOT. I AM HA... Read more
Incident date: Oct 3, 2017
THE CUE TOUCHSCREEN IS NOT WORKING. ALL WARNINGS AND SAFETY CO CERN'S WILL NOT SHOW. TRIED HARD RESET AS CADILLAC ADVISED WITH NO LUCK. CAR IS OUT OF WARRANTY AND CADILLAC SAID THE COST IS OVER $ 1500. THE CAR IS TWO YEARS OLD AND CADILLAC AND GM KNEW OF THIS PROBLEM SINCE 2013 AND DID NOTHING TO REMEDY IT. IT'S A HAZARD AND AFTER SERVICING NONE OF THE WARNINGS CAN BE CHANGED. YOU CAN'T USE HANDS... Read more
Incident date: Dec 2, 2017
I WAS IN A CAR ACCIDENT ALONG WITH TWO OTHER PASSENGERS AND NONE OF THE AIR BAGS DEPLOYED
Crash
3 injured
Incident date: Dec 7, 2017
WHEN APPLING BRAKES THE PEDAL SOMETIMES GO TO THE FLOOR. AT DIFFERENT TIMES, WHILE DRIVING & WHILE SITTING STILL. SOMETIMES PEDAL GOING TO FLOOR FASTER THAN OTHER TIMES. I'VE READ ABOUT THIS PROBLEM BUT MY VIN # IS NOT COVERED IT SAYS. BUT I DO HAVE THE PROBLEM OR ONE SIMILAR
Incident date: Aug 7, 2017
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. WHILE DRIVING 35 MPH, THE FRONT DRIVER SIDE LIGHT BECAME INOPERABLE INDEPENDENTLY. THE CONTACT STATED THAT MOISTURE ENTERED THE LIGHT FIXTURE. THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE LIGHT BULB WAS REPLACED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT HE WAS AN ASE CERTIFIED MECHANIC. THE LOCAL DEALER (CADILLAC OF NEW ORLEANS, 3100 LIME ST... Read more
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JOHNSON MOTORS AT (877) 816-0659 (1891 BLINKER PKWY, DUBOIS, PA 15801) WHERE IT WA... Read more
Incident date: Dec 5, 2017
FUEL RAIL LINE IS MADE OF PLASTIC/NYLON AND HAS CRACKED NEAR ONE OF THE FUEL INJECTORS ON TOP OF THE ENGINE AND LEAKING FUEL ON MY MARCH 1998 CADILLAC DEVILLE
Incident date: Dec 6, 2017
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HUB BEARING WAS FAILING BECAUSE THE PARTS IN THE VEHICLE WERE DETERIORATING QUICKLY AFTER INSTALLATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (11001 W. IH-10, SAN ANTONIO, TX 78230 210-690-0700) WHERE THE TECHNICIAN STATED THA... Read more
Incident date: Dec 6, 2017
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HUB BEARING WAS FAILING BECAUSE THE PARTS IN THE VEHICLE WERE DETERIORATING QUICKLY AFTER INSTALLATION. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO KEN BATCHELOR CADILLAC (11001 W. IH-10, SAN ANTONIO, TX 78230 210-690-0700) WHERE THE TECHNICIAN STATED THA... Read more
Incident date: Dec 5, 2017
VISIBILITY IS DANGEROUS WHEN HEADLIGHTS ARE ON LOW BEAMS. IT APPEARS AS IF YOU ARE DRIVING WITH YOUR LIGHTS OFF- MAJOR SAFETY HAZARD- VERY DANGEROUS!! WAS ALMOST HIT HEAD ON BECAUSE DRIVER DID NOT SEE MY VEHICLE.
Incident date: Nov 2, 2017
CODE; 6001 CPA CUE SCREEN DOES NOT RESPOND TO TOUCH. I TOOK A LOOK ON SOCIAL MEDIA, AND THIS TURNS OUT TO BE A VERY COMMON OCCURANCE WITH THE CADILLAC! I FEEL GENERAL MOTORS KNEW ABOUT THIS MALFUNCTION AND A RECALL NEEDS TO OCCUR ASAP. ALSO THE CUSTOMERS THAT PAID TO HAVE ISSUE FIXED,SHOULD BE REIMBURSED AS SOON AS POSSIBLE! ISSUE HAPPENED WHILE VEHICLE WAS MOVING
Incident date: Nov 15, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT APPROXIMATELY 20 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO KING O'ROURKE BUICK GMC DEALER, LOCATED ON 756 SMITHTOWN BYPASS, SMITHTOWN, NY 11787, PHONE: (631) 482-7312, WHERE IT WAS DIAGNOSED THAT THE HEADLIGHTS RETAINED WATER CAUSING THE LIGHTS TO FAIL AND NEEDED TO BE REPLACED. THE VE... Read more
Incident date: Dec 6, 2017
I WAS PULLING OUT OF A PARKING LOT INTO CITY TRAFFIC WHEN THE BRAKES IN MY 2012 CADILLAC SRX FAILED. I ENDED UP REAR ENDING ANOTHER VEHICLE AT A VERY SLOW SPEED. WHEN WE PULLED OFF TO THE SIDE OF THE ROAD I HAD TO PUMP THE BRAKES TO GET THE CAR TO STOP. THERE WERE NO PHYSICAL INJURIES AS I WAS MAYBE GOING 2 OR 3 MPH. WE EXCHANGED INSURANCE INFORMATION. I NOTIFIED MY INSURANCE OF THE CLAIM AS WELL.... Read more
Crash
Incident date: Mar 20, 2017
AIRBAG LIGHT IS ON TELLING YOU TO SERVICE AIRBAG. I TOOK IT TO THE SHOP THEY FIXED IT, 1 WEEK LATER CAME BACK ON. THEY SAID IT HAS TO DO WITH THE SEAT BELT BUCKLE. THEY SAID THE PART THET YOU CONNECT TO SECURE YOU IN THE SEAT BELT NEEDS TO BE REPLACED. UNTIL THEN THE AIRBAG LIGHT STAYS ON SAYING SERVICE AIRBAG BUT IT'S REALLY NOT THE AIRBAG IT'S THE SEAT BUCKLE. I WAS IN MOTION ON CITY STREET.
Incident date: Oct 1, 2017
THE LIFT GATE FELL DOWN ON ME WHILE GETTING PACKAGES OUT OF THE REAR IN MY DRIVEWAY. IT WAS TERRIFYING! ONCE AGAIN, THE LIFT GATE FELL DOWN ON MY DAUGHTER A FEW WEEKS LATER AT CVS PARKING LOT, TRAUMATIZING HER! SHE HAD HER BABY. I REPORTED TO TONIA GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS; CONCENTRIX ON BEHALF OF GENERAL MOTORS PHONE: 866-446-6963 X 5921511; THEY INVESTIGATED, AND "DETERMINED ... Read more
Incident date: Oct 1, 2017
THE LIFT GATE FELL DOWN ON ME WHILE GETTING PACKAGES OUT OF THE REAR IN MY DRIVEWAY. IT WAS TERRIFYING! ONCE AGAIN, THE LIFT GATE FELL DOWN ON MY DAUGHTER A FEW WEEKS LATER AT CVS PARKING LOT, TRAUMATIZING HER! SHE HAD HER BABY. I REPORTED TO TONIA GENERAL MOTORS PRODUCT ASSISTANCE CLAIMS; CONCENTRIX ON BEHALF OF GENERAL MOTORS PHONE: 866-446-6963 X 5921511; THEY INVESTIGATED, AND "DETERMINED ... Read more
Incident date: Oct 16, 2017
ENGINE SHUTS OFF AT STOP LIGHT RESTART, STOPS AND RESTARTS OR IN GARAGE DOES SAME THING. WE SUBMITTED CONCERN TO DEALER STATES IT IS FACTORY SETTING. THIS IS A SAFETY CONCERN, SERIOUS.
Incident date: Dec 1, 2011
BOTH FRONT HEADLIGHTS HAVE CONDENSATION AND WATER INSIDE THE CONTAINER. THIS MAY SHORT OUT THE HEADLIGHTS CAUSING A SAFETY ISSUE.
Incident date: Mar 3, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED. IN ADDITION, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO GRAHAM CHEVROLET CADILLAC (1515 W 4TH ST, MANSFIELD, OH 44906) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND OTHER UNKNOWN COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MA... Read more
Incident date: Mar 3, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED. IN ADDITION, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO GRAHAM CHEVROLET CADILLAC (1515 W 4TH ST, MANSFIELD, OH 44906) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND OTHER UNKNOWN COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MA... Read more
Incident date: Mar 3, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC CTS. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED. IN ADDITION, THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS TAKEN TO GRAHAM CHEVROLET CADILLAC (1515 W 4TH ST, MANSFIELD, OH 44906) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPERS AND OTHER UNKNOWN COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE MA... Read more
Incident date: Jun 1, 2008
LIGHTING WE OWN TWO ESCALADES FROM 2008 AND HAVE THE SAME EXACT PROBLEM IN BOTH CARS. CONDENSATION IN THE HEADLIGHTS AND BURN THEM OUT WE WERE QUOTED $1,000 FOR EACH HEADLIGHT TO FIX MIN!!! HEATED SEATS ARE OUT IN BOTH TRUCKS RIMS ARE PITTED AND PEALING. HAVE HAD A PROBLEM WITH THE RIMS WEEKS AFTER ROLLING OUT OF THE SHOWROOM SO DISAPPOINTED
Incident date: Jun 1, 2008
LIGHTING WE OWN TWO ESCALADES FROM 2008 AND HAVE THE SAME EXACT PROBLEM IN BOTH CARS. CONDENSATION IN THE HEADLIGHTS AND BURN THEM OUT WE WERE QUOTED $1,000 FOR EACH HEADLIGHT TO FIX MIN!!! HEATED SEATS ARE OUT IN BOTH TRUCKS RIMS ARE PITTED AND PEALING. HAVE HAD A PROBLEM WITH THE RIMS WEEKS AFTER ROLLING OUT OF THE SHOWROOM SO DISAPPOINTED