Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jan 10, 2018
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. WHILE ATTEMPTING TO OPERATE THE HEAT IN THE VEHICLE, THE CONTACT WAS CONCERNED THAT THE DEFROSTER WOULD FAIL TO OPERATE DUE TO INCLEMENT WEATHER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RENICK CADILLAC (1100 EUCLID ST, FULLERTON, CA 92832, (714) 888-4503) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD... Read more
Incident date: Jun 15, 2017
TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, BOTH FRONT HEADLIGHTS WERE DIMLY LIT, WHICH MADE IT DIFFICULT TO SEE THE ROAD AND TRAFFIC AHEAD. THE VEHICLE WAS TAKEN TO CHEVROLET OF TURNERSVILLE (3400 NJ-42, TURNERSVILLE, NJ 08012, (856) 516-6100) WHERE IT WAS DIAGNOSED THAT THE PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWAR... Read more
Incident date: Jun 15, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. ON SEVERAL OCCASIONS, THE CONTACT NOTICED OIL ON THE GROUND. WHILE DRIVING, THE CONTACT NOTICED SMOKE COMING FROM THE HOOD OF THE VEHICLE AND OIL LEAKING FROM THE MANIFOLD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JOHNSON MOTOR COMPANY OF GEORGIA CADILLAC AT (1122 WALTON WAY, AUGUSTA, GA 30901, (706) 955-1086) WHERE IT WAS DIA... Read more
Fire
CADILLAC
CT6 PLUG-IN HYBRID
(2017) - POWER TRAIN
Jan 18, 2018
Incident date: Jan 5, 2018
I HAVE HAD ISSUES WITH MY VEHICLE THAT INVOLVES HARD SHIFTING AT TIMES AND ALSO, THE VEHICLE SOMETIMES WILL LURCH QUITE ABRUPTLY. IT ACTUALLY FEELS AS IF THE VEHICLE WAS REAR ENDED. I HAVE TAKEN THE VEHICLE TO THE DEALERSHIP ON 4 OCCASIONS AND THEY WERE ONLY ABLE TO "REPLICATE" THE PROBLEM ONE TIME. THIS HARD SHIFT/LURCHING OCCURS USUALLY WHEN AT A STAND STILL AND, ONCE YOU REMOVE YOUR FOOT FRO... Read more
Incident date: Nov 6, 2017
COLLISION ALERT ON WHILE IN PARK. THEY ALSO FLASH FAINTLY WHILE DRIVING WITH NOTHING IN FRONT. ALL SENSORS CLEAR OF DEBRIS. THIS IS A RECURRENT ISSUE FOR WHICH I WAS TOLD IT WAS CUE RELATED AND THAT REPLACING THE CUE WOULD FIX. (RECURRENT ISSUE) SERVICE PERSON WAS ABLE TO SEE THIS PROBLEM AS IT HAPPENED ISSUES WITH MY ESCALATE WHICH INCLUDE THE COLLISION ALERT DISPLAYING ( FLICKERING ) ONGOING... Read more
Incident date: Nov 6, 2017
COLLISION ALERT ON WHILE IN PARK. THEY ALSO FLASH FAINTLY WHILE DRIVING WITH NOTHING IN FRONT. ALL SENSORS CLEAR OF DEBRIS. THIS IS A RECURRENT ISSUE FOR WHICH I WAS TOLD IT WAS CUE RELATED AND THAT REPLACING THE CUE WOULD FIX. (RECURRENT ISSUE) SERVICE PERSON WAS ABLE TO SEE THIS PROBLEM AS IT HAPPENED ISSUES WITH MY ESCALATE WHICH INCLUDE THE COLLISION ALERT DISPLAYING ( FLICKERING ) ONGOING... Read more
Incident date: Nov 6, 2017
COLLISION ALERT ON WHILE IN PARK. THEY ALSO FLASH FAINTLY WHILE DRIVING WITH NOTHING IN FRONT. ALL SENSORS CLEAR OF DEBRIS. THIS IS A RECURRENT ISSUE FOR WHICH I WAS TOLD IT WAS CUE RELATED AND THAT REPLACING THE CUE WOULD FIX. (RECURRENT ISSUE) SERVICE PERSON WAS ABLE TO SEE THIS PROBLEM AS IT HAPPENED ISSUES WITH MY ESCALATE WHICH INCLUDE THE COLLISION ALERT DISPLAYING ( FLICKERING ) ONGOING... Read more
Incident date: Dec 18, 2017
MY CADILLAC CUE TOUCHSENSE TOUCH SCREEN IS NO LONGER FUNCTIONING AT ANY TIME, SITTING STILL OR WHILE THE VEHICLE IS IN MOTION. THE SCREEN IS SPIDER WEBBED (DELAMINATION OF CONDUCTIVE LAYER OF MATERIAL BEHIND THE GLASS) AND NO LONGER ALLOWS ME TO SET THINGS LIKE THE COLLISION AVOIDANCE, AUTO-BRAKING AND LANE DEPARTURE OPTIONS AS WELL AS MANY OTHER NON-SAFETY RELATED FEATURES. THIS IS CLEARLY A MANU... Read more
Incident date: Oct 13, 2017
TIMING CHAIN JUMPED TIME. MECHANICS WORKING ON IT STATE THEY HAVE READ NUMEROUS COMPLAINTS ON THIS BUT STATE NO RECALL WILL BE PUBLISHED UNLESS SOMEONE GETS KILLED.
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM EXTERIOR HEAD LAMPS FAILED TO ILLUMINATE. THE FAILURE OCCURRED WITHOUT WARNING. AUTONATION CADILLAC WEST PALM BEACH (2101 45TH ST, WEST PALM BEACH, FL) WAS CONTACTED AND RECOMMENDED THAT THE LOW BEAM HEAD LAMP ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 56,000... Read more
Incident date: Jan 6, 2018
MY CAR HAS BEEN IN THE SHOP DUE TO ENGINE ISSUES, NOW THAT ENGINE IS REPLACED I'M SEEING STABILITRAK, SERVICE AC, AND BRAKE ASSIST LIGHTS APPEAR. ALSO WHEN DRIVING THE SPEEDOMETER IS NOT ENGAGED AND CAR WON'T SHIFT GEARS. CODES WILL NOT APPEAR WHEN HOOKED UP TO DIAGNOSTIC READER AND THEIR IS MOISTURE THAT GETS INSIDE MY CAR THROUGH THE SUNROOF.
Incident date: Jan 6, 2018
MY CAR HAS BEEN IN THE SHOP DUE TO ENGINE ISSUES, NOW THAT ENGINE IS REPLACED I'M SEEING STABILITRAK, SERVICE AC, AND BRAKE ASSIST LIGHTS APPEAR. ALSO WHEN DRIVING THE SPEEDOMETER IS NOT ENGAGED AND CAR WON'T SHIFT GEARS. CODES WILL NOT APPEAR WHEN HOOKED UP TO DIAGNOSTIC READER AND THEIR IS MOISTURE THAT GETS INSIDE MY CAR THROUGH THE SUNROOF.
Incident date: Jan 6, 2018
MY CAR HAS BEEN IN THE SHOP DUE TO ENGINE ISSUES, NOW THAT ENGINE IS REPLACED I'M SEEING STABILITRAK, SERVICE AC, AND BRAKE ASSIST LIGHTS APPEAR. ALSO WHEN DRIVING THE SPEEDOMETER IS NOT ENGAGED AND CAR WON'T SHIFT GEARS. CODES WILL NOT APPEAR WHEN HOOKED UP TO DIAGNOSTIC READER AND THEIR IS MOISTURE THAT GETS INSIDE MY CAR THROUGH THE SUNROOF.
CADILLAC
ESCALADE ESV
(2007) - AIR BAGS
Jan 10, 2018
Incident date: May 27, 2016
AIRBAGS HAVE BEEN RECALLED AND WE HAVE BEEN UNABLE TO GET IT FIXED AT THE DEALERSHIP AS THEY CONTINUE TO TELL US THAT THERE IS NO FIX. WE CAN NOT SELL THE VEHICLE AS THEIR IS AN ACTIVE RECALL ON IT CURRENTLY AND WE CAN NOT DRIVE IT AS IT DOESN'T FEEL SAFE.
CADILLAC
ESCALADE ESV
(2007) - ELECTRONIC STABILITY CONTROL (ESC)
Jan 10, 2018
Incident date: May 27, 2016
AIRBAGS HAVE BEEN RECALLED AND WE HAVE BEEN UNABLE TO GET IT FIXED AT THE DEALERSHIP AS THEY CONTINUE TO TELL US THAT THERE IS NO FIX. WE CAN NOT SELL THE VEHICLE AS THEIR IS AN ACTIVE RECALL ON IT CURRENTLY AND WE CAN NOT DRIVE IT AS IT DOESN'T FEEL SAFE.
Incident date: Jan 5, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE THE CONTACT'S VEHICLE WAS PARKED WITH THE ENGINE RUNNING, A SECOND VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS SEVERELY DAMAGED. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SUBURBAN CADILLAC (1810 MAPLELAWN DR, TROY, MI 48084, 248-643-0070), BUT... Read more
Crash
Incident date: Jan 5, 2018
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. ON SEVERAL OCCASIONS, WHILE DRIVING AT UNDISCLOSED SPEEDS, THE AUTOMATIC TRANSMISSION WAS DOWNSHIFTED AND THE VEHICLE CAME TO AN ABRUPT STOP. THE CONTACT ALSO STATED THAT THERE WAS A HESITATION OCCASIONALLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO SHIREY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453, (800) 338-4553) TO BE DIAGN... Read more
Incident date: Jan 5, 2018
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. ON SEVERAL OCCASIONS, WHILE DRIVING AT UNDISCLOSED SPEEDS, THE AUTOMATIC TRANSMISSION WAS DOWNSHIFTED AND THE VEHICLE CAME TO AN ABRUPT STOP. THE CONTACT ALSO STATED THAT THERE WAS A HESITATION OCCASIONALLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO SHIREY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453, (800) 338-4553) TO BE DIAGN... Read more
Incident date: Aug 12, 2017
HEADLIGHT SYSTEM IS NOT WORKING PROPERLY. I CANNOT USE MY LOW DIMS AT NIGHT BECAUSE THE ROAD IS NOT AT ALL VISIBLE. THIS IS A VERY SERIOUS SAFETY HAZARD AND GM IS AWARE OF THE PROBLEM BUT CHOOSES NOT TO DO ANYTHING ABOUT IT. WE HAVE ALREADY HAD A MINOR ACCIDENT BECAUSE OF THE LOW VISIBILITY. I HAVE MADE MULTIPLE COMPLAINTS TO GM ABOUT THIS ISSUE. I UNDERSTAND THAT THERE ARE SEVERAL CLASS ACTION LA... Read more
Incident date: Dec 1, 2017
MY 2011 SRX NEEDS TO HAVE THE FRONT PASSENGER HEADLIGHTS REPLACED DUE TO WATER IN IT COMPLETELY OUT AND NOW THE DRIVER SIDE AS WELL IS HAVING CONDENSATION AND WATER LEAKING. SO I NOW HAVE TO HAVE TWO HEADLIGHTS REPLACED. HEADLIGHT OUTAGE WAS NOTICED DRIVING HOME ON HIGHWAY AND NOTICED CAR IS NOT LIGHTING UP THE HIGHWAY PROPERLY.
CADILLAC
ESCALADE EXT
(2008) - AIR BAGS
Jan 7, 2018
Incident date: Jan 7, 2018
TAKATA RECALL I DO NOT WANT THE VEHICLE. I WOULD LIKE A CREDIT TOWARDS A NEW CADILLAC.
Incident date: Jan 5, 2018
SLIP DETECTED IN REAR DIFFERENTIAL MODULE, DIFFERENTIAL AND CLUTCH FLUID MIX DUE TO SEAL DETERIORATION. REPLACED PISTON, SEAL AND FLUID AT 53,000 MILES ($1366.54 REPAIR BILL) SERVICE ADVISOR SAID THAT THIS IS COMMON WITH THIS CAR AND MILEAGE.
Incident date: Sep 1, 2017
HEADLIGHTS ARE SO DIM THAT CAUSES VERY POOR VISIBILITY. HAVE INVESTIGATED AND FOUND INFORMATION THAT IT IS A PROBLEM WITH CADILLAC SRX'S 2010-2015 MODELS. GM SHOULD HAVE A RECALL AND FIX THIS PROBLEM.
Incident date: Sep 1, 2017
LOW BEAM HEADLIGHTS ARE SO DIM, THAT I HAVE TO RUN WITH HIGH BEAMS ONLY AT NIGHT. THEY ARE NOT BURNT OUT, BUT ARE JUST VERY DIM. CADILLAC ADMITS IT'S A MAJOR PROBLEM REPORTED BY MOST SRX OWNERS. THE DEALER WANTS OVER $1800 TO REPLACE THE LIGHTS. OF COURSE THIS IS UNSAFE FOR THE DRIVER AND THOSE APPROACHING THE CAR HAVING TO DEAL WITH HIGH BEAM LIGHTS.
Incident date: Nov 8, 2017
I PURCHASED THIS VEHICLE OCTOBER 20TH 2017 AND WITHIN 2 WEEKS THE SERVICE DRIVER ASSISTANCE SYSTEM LIGHT CAME ON. TOOK IT TO DEALER WAS TOLD WAS OLD CODE AND ERASED A FEW DAYS LATER SAME MESSAGE CAME ON WAS TOLD DASH WAS CLEARED AND GM CASE FILED. A FEW DAYS LATER LIGHT CAME ON FOR 3RD TIME. DEALER TOYED US AROUND ABOUT FIXING IT BUT FINALLY SUPPOSEDLY DID WITH NEW SENSORS IN SEAT. SINCE THEN I HA... Read more
Incident date: Nov 8, 2017
I PURCHASED THIS VEHICLE OCTOBER 20TH 2017 AND WITHIN 2 WEEKS THE SERVICE DRIVER ASSISTANCE SYSTEM LIGHT CAME ON. TOOK IT TO DEALER WAS TOLD WAS OLD CODE AND ERASED A FEW DAYS LATER SAME MESSAGE CAME ON WAS TOLD DASH WAS CLEARED AND GM CASE FILED. A FEW DAYS LATER LIGHT CAME ON FOR 3RD TIME. DEALER TOYED US AROUND ABOUT FIXING IT BUT FINALLY SUPPOSEDLY DID WITH NEW SENSORS IN SEAT. SINCE THEN I HA... Read more
Incident date: Nov 8, 2017
I PURCHASED THIS VEHICLE OCTOBER 20TH 2017 AND WITHIN 2 WEEKS THE SERVICE DRIVER ASSISTANCE SYSTEM LIGHT CAME ON. TOOK IT TO DEALER WAS TOLD WAS OLD CODE AND ERASED A FEW DAYS LATER SAME MESSAGE CAME ON WAS TOLD DASH WAS CLEARED AND GM CASE FILED. A FEW DAYS LATER LIGHT CAME ON FOR 3RD TIME. DEALER TOYED US AROUND ABOUT FIXING IT BUT FINALLY SUPPOSEDLY DID WITH NEW SENSORS IN SEAT. SINCE THEN I HA... Read more
Incident date: Nov 1, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Incident date: Oct 18, 2017
EXTERIOR FRONT LIGHTS ARE DANGEROUSLY DIM WHEN DRIVING AFTER DUSK AND INTO THE NIGHT TIME. IT IS VERY HARD TO SEE WHILE DRIVING. WHILE STOPPED I CHECKED THE LIGHTS TO SEE IF THEY WERE ON AND THEY WERE BUT WHILE DRIVING I HAVE TO RIDE WITH MY BRIGHT LIGHTS ON TO SEE. I TOOK IT TO THE DEALERSHIP AND THEY SAID THAT NOTHING LIKE THIS HAS EVER BEEN REPORTED BUT IT IS NOT TRUE. THEY ADJUSTED MY F... Read more
Incident date: Dec 1, 2015
LOWBEAM LIGHTS ARE SO DIM THEY ARE NOT USABLE. MUST USE HIGH BEAMS TO DRIVE AT NIGHT. DEALER ADJUSTED LIGHTS AND REPLACED BULBS BUT DID NOT HELP. THEY SAID ENTIRE HEADLAMPS ASSEMBLIES WOULD NEED TO BE REPLACED AT EXTREMELY HIGH COST
Incident date: Dec 22, 2017
WHEN CAR WAS EXPOSED TO A HEAVY RAIN, BOTH HEADLIGHTS WENT OUT DUE TO WATER DRAINING INTO THE HEADLIGHTS. PER CLASS ACTION LAWSUITS AND CADILLAC FORUMS, THIS IS A WIDESPREAD PROBLEM. CADILLAC (GM) DOES NOT TAKE RESPONSIBILITY FOR THE ISSUE.
Incident date: Dec 26, 2017
FRONT HUB BEARINGS DAMAGED AT 77,000 MILE AND AGAIN AT 129,000 MILES. CADILLAC FORUM HAS MULTIPLE PEOPLE COMPLAINING ABOUT THE SAME COMPLAINT
CADILLAC
ESCALADE EXT
(2008) - AIR BAGS
Dec 29, 2017
Incident date: Dec 29, 2017
TAKATA RECALL - HAVE BEEN CONTACTING OUR DEALERSHIP SEVERAL TIMES SINCE RECEIVING THE RECALL NOTICE REQUESTING NEW AIRBAGS. THE DEALERSHIP HAS BEEN RESPONDING THAT THE RECALL IS STILL NOT REQUIRED, THAT THE MANUFACTURER WAS FIGHTING THE RECALL. WE HAVE EVEN STATED THAT WE WOULD LIKE TO PAY FOR THE REPLACEMENTS AND GET A REIMBURSEMENT LATER. HAVE BEEN TOLD THAT THE PARTS ARE NOT AVAILABLE. ARE ... Read more
Incident date: Dec 27, 2017
TAKATA RECALL I HAVE RECEIVED A RECALL FOR AIRBAGS IN MY VEHICLE I'M SCARED TO DRIVE MY VEHICLE ESPECIALLY WHEN MY KIDS ARE IN THE CAR. JUST TO KNOW THE AIRBAGS COULD COME OUT AT ANYTIME. I LOVE MY CAR BUT WOULD LIKE TO DRIVE IT KNOWING EVERYTHING IS OKAY AN WE ARE SAFE.
Incident date: May 30, 2017
TAKATA RECALL--- I'VE RECEIVED A NOTICE THAT THE AIRBAGS WERE RECALLED AND POTENTIALLY HAZARDOUS, WHICH CAN RESULT IN DEATH. I'VE CONTACTED DEALERSHIP BUT WAS INFORMED THAT TAKATA HAS NOT YET GIVEN THEM THE REPLACEMENT PARTS TO REMEDY THE POTENTIAL DANGER. CAN YOU PLEASE CONTACT ME TO INFORM ME WHAT STEPS TO TAKE. MY AIRBAG RED LIGHT IS ILLUMINATED. I'M VERY CONCERNED
Incident date: Dec 27, 2017
"TAKATA RECALL"I RECEIVED A NOTIFICATION TO FILE A CLAIM. I CONTACT THE DEALERSHIP AND THEY SAID THAT I WOULD NEED TO CONTACT TAKATA AND HAVE THEM HANDLE IT.
Incident date: Dec 27, 2017
"TAKATA RECALL"I RECEIVED A NOTIFICATION TO FILE A CLAIM. I CONTACT THE DEALERSHIP AND THEY SAID THAT I WOULD NEED TO CONTACT TAKATA AND HAVE THEM HANDLE IT.
Incident date: Dec 26, 2017
HEADLAMPS HAVE BECOME SO DIM THEY ARE VERY DANGEROUS AND THE ONLY WAY TO DRIVE AT NIGHT IS WITH HIGH BEAMS WHICH IS ALSO NOT SAFE FOR OTHER MOTORIST. I DO NOT SEE ANY MOISTURE IN EITHER HEADLAMP AS OTHERS HAVE STATED. IN READING THE OTHER NUMEROUS COMPLAINTS THIS IS A SITUATION THAT NEEDS TO BE ADDRESSED AND REPAIRED BY THE MANUFACTURER FOR A FAULTY AND DANGEROUS PRODUCT.
Incident date: Oct 2, 2017
TRACTION CONTROL ALWAYS COME ON,AIR BAGS LIGHTS ON,CUTS OFF IF IDLE TO LONG
Incident date: Oct 2, 2017
TRACTION CONTROL ALWAYS COME ON,AIR BAGS LIGHTS ON,CUTS OFF IF IDLE TO LONG
Incident date: Oct 2, 2017
TRACTION CONTROL ALWAYS COME ON,AIR BAGS LIGHTS ON,CUTS OFF IF IDLE TO LONG
Incident date: Apr 2, 2015
HEADLIGHTS ARE SO DIM I WILL NOT DRIVE CAR AT NIGHT. TRIED CHANGING BULBS BUY NO IMPROVEMENT.
Incident date: Nov 24, 2017
LOST BOTH LOW BEAM HEADLAMPS WHILE DRIVING HOME 12/22/2017. HAD TO TURN ON FOG LAMPS TO SEE. THIS WAS AFTER DEALER HAD MY VEHICLE 3 TIMES TO1)REPLACE RIGHT LOW BEAM BULB; 2) BALLAST; 3) IGNITER AND BALLAST. OVER $700 SPENT TO DATE AND EVIDENT NOW WITH BOTH LOW BEAMS OUT MORE WORK NEEDED TO REPAIR.
Incident date: Dec 14, 2017
BRAKES FAILED. COMING TO A STOP SIGN ON CR 13, BRAKE PEDAL WENT TO THE FLOOR. BRAKES DID NOT SLOW OR STOP THE CAR AT ALL. PUMPED THE BRAKES 3 OR 4 TIMES, NO BRAKING. WENT THRU STOP SIGN HITTING ANOTHER VEHICLE. AIR BAGS DID NOT DEPLOY. AUTOMATIC BRAKING SYSTEM DID NOT ACTIVATE. ESTIMATES I WAS 50 YARDS FROM THE STOP SIGN WHEN I FIRST APPLIED THE BRAKES, SPEED BETWEEN 20-30 MPH.
Crash
Incident date: Jul 18, 2017
DO TO BAD SEALS IN THE HEADLIGHTS WATER GETS INTO THE LIGHT CAUSING THE DIM LIGHTS TO BE SO LOW YOU CANNOT SEE THE ROAD TO DRIVE AT NIGHT. IF YOU TRY TO GET IT REPAIRED GM WANTS TO REPLACE THE ENTIRE LIGHT WITH THE SAME BAD COMPONENT AT YOUR COST. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED. REPLACING THE LIGHT WITH THE SAME BAD COMPONENT DOES NOT CORRECT THE PROBLEM DUE TO IN TIME THE SEALS ... Read more
Incident date: Jan 1, 2013
BOUGHT THIS 2010 CADILLAC USED IN 2012. HAVE HAD REPEATED ISSUES WITH CONDENSATION IN LENSES AND POOR VISIBILTY TO THE POINT OF NOT EVEN SURE LIGHTS ARE ON? TOOK IT TO CADILLAC WHILE STILL UNDERWARRANY IMMEDIATELY AFTER PURCHASE. CLEANED OUTCONDENSARION AND SAID IT WAS ALL THEY COULD DO. I AM AFRAID THAT THE LIGHTS WILL FAIL COMPLETELY WHILE XRIVING, RESULTING IN DAMAGE OR DEATH. I'M SERIOUS.
Incident date: Dec 8, 2015
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT SHE WAS UNABLE TO SEE THE ROAD WHEN THE HEADLIGHTS WERE ILLUMINATED. THE CONTACT HAD TO ACTIVATE THE HIGH BEAMS IN ORDER TO SEE THE ROAD AT NIGHT. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TAKEN TO WILLIAMSON CADILLAC (7815 SW 104TH ST, MIAMI, FL) WHERE T... Read more
Incident date: Dec 20, 2017
CADILLAC SENT ME A LETTER DATED JUNE 2014 WITH MY VEHICLE'S VIN ON IT INDICATING THAT "THE SUPERCHARGER MAY DEVELOP A NOTICEABLE RATTLE NOISE AT IDLE. THE NOISE WILL TYPICALLY GO AWAY WHEN THE ENGINE RPM IS RAISED SLIGHTLY ABOVE IDLE. HOWEVER, IF LEFT UNCORRECTED, THE PROBLEM, OVER TIME, MAY LEAD TO CONTAMINATION OF THE LUBRICATING GREASE AND CAUSE THE BEARING TO SQUEAL. IF LEFT UNADDRESSED, TH... Read more