Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jan 8, 2018
WHEN DRIVING HOME FROM A 2 HOUR TRIP IN SNOWY CONDITIONS, THE CAR STARTED MAKING A NOISE FROM THE ENGINE JUST AS WE PULLED ONTO OUR ROAD BUT NO WARNING LIGHTS CAME ON. WE DID NOT DRIVE THE VEHICLE AND HAD IT TOWED TO THE MECHANIC. THE MECHANIC CHANGED OIL AND FILTER AND SAYS HE DOESN'T KNOW WHAT IS WRONG WITHOUT GOING THROUGH THE ENTIRE ENGINE TO FIND THE PROBLEM. TOOK IT TO ANOTHER MECHANIC WHO... Read more
Incident date: Jan 8, 2018
WHEN DRIVING HOME FROM A 2 HOUR TRIP IN SNOWY CONDITIONS, THE CAR STARTED MAKING A NOISE FROM THE ENGINE JUST AS WE PULLED ONTO OUR ROAD BUT NO WARNING LIGHTS CAME ON. WE DID NOT DRIVE THE VEHICLE AND HAD IT TOWED TO THE MECHANIC. THE MECHANIC CHANGED OIL AND FILTER AND SAYS HE DOESN'T KNOW WHAT IS WRONG WITHOUT GOING THROUGH THE ENTIRE ENGINE TO FIND THE PROBLEM. TOOK IT TO ANOTHER MECHANIC WHO... Read more
Incident date: Jan 1, 2016
CADILLAC ESCALADE. CONSTITUENT HAS SENT THE ENCLOSED COMMUNICATION IN REGARDS TO TAKATA AIRBAG RECALL .*VA THE CONSUMER STATED THE MANUFATURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE CONSUMER REQUESTED ASSISTANCE ON PROHIBTING GM FROM REVERSING THE SAFETY RECALL 16V381. *JS
Incident date: Feb 15, 2018
I BOUGHT THE 2014 CADILLAC SRX LAST WEEK ON FEBRUARY 15, 2017 AND WHEN LEAVING THE DEALERSHIP I NOTICED THE HEADLIGHTS WERE VERY DIM. I TOOK IT BACK AND HAD THE BULBS REPLACED BUT IT DID NOT FIX THE PROBLEM. I HAVE SINCE LOOKED IT UP AND SEE SO MANY OTHER CADILLAC SRX OWNERS WITH THE SAME COMPLAINT. DRIVING AT NIGHT IS A SAFETY ISSUE AND THIS VEHICLE DEFINITELY NEEDS A RECALL.
Incident date: Feb 1, 2018
WHILE MOVING, ON A CITY STREET,SMOKE CAME FROM THE ENGINE COMPARTMENT AND THE BRAKES NO LONGER FUNCTIONED.
Incident date: Jan 7, 2018
I WAS COMING DOWN MY DRIVEWAY, WHICH IS APPROXIMATELY .3 MILE, AT ABOUT 10 MPH AROUND A SMALL CURVE WHEN ALL FOUR SIDE AIRBAGS DEPLOYED ON THE VEHICLE. I HAD THE CAR TOWED TO CADILLAC AND NOW GM IS STATING THAT I WAS DRIVING IN EXCESS SPEED OF 50 MPH AND THE CAR WAS DRIVING ERRATICALLY. THIS IS TOTALLY IMPOSSIBLE TO DO COMING OUT OF THE DRIVE AROUND THE CORNER WHERE THE AIRBAGS DEPLOYED. THIS IS A... Read more
Incident date: Dec 22, 2017
BOTH FRONT HEADLIGHTS APPEAR TO HAVE CONDENSATION AND/OR WATER INSIDE. THE LOW BEAMS NO LONGER PROVIDE ADEQUATE LIGHT FOR ME TO SAFELY OPERATE MY VEHICLE AFTER DARK, AND EVEN SUDDENLY TOTALLY BLACKED OUT ONE NIGHT! ONCOMING DRIVERS WERE FLASHING THEIR HEADLIGHTS AT ME, AND I WAS FORCED TO DRIVE WITH THE HIGH BEAMS ON CONTINUOUSLY. I CALLED THE LOCAL CADILLAC DEALER SERVICE DEPT AND WAS TOLD THEY H... Read more
Incident date: Feb 15, 2018
TL* THE CONTACT OWNS A 2011 CADILLAC CTS. WHILE DRIVING, THE HEADLIGHTS FAILED TO RESPOND WITHOUT WARNING. ON MARCH 25, 2017, THE VEHICLE WAS TAKEN TO SUBURBAN BUICK OF TROY (1810 MAPLELAWN, TROY, MI 48084 (248), 643-0070) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT BULBS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. ON FEBRUARY 15, 2018, THE HEADLIGHTS FAILED ... Read more
Incident date: Dec 7, 2017
WHILE DRIVING 70 MPH ON AN INTERSTATE; DROVE INTO ROUGH MEDIAN GOING AT A DOWNHILL ANGLE. HIT TWO CULVERTS (MADE OF STEEL AND CONCRETE), ONE OF WHICH SENT THE CAR AIRBORNE. THE CAR LANDED INTO ONCOMING INTERSTATE TRAFFIC AND DID A 180 TURN BEFORE COMING TO A REST. THE STRUT CAME UP THROUGH THE HOOD OF THE CAR, AND THE FRONT END OF THE CAR WAS TORN UP VERY BADLY, AS WAS THE REAR BUMPER. THE FRON... Read more
Crash
1 injured
Incident date: Dec 7, 2017
WHILE DRIVING 70 MPH ON AN INTERSTATE; DROVE INTO ROUGH MEDIAN GOING AT A DOWNHILL ANGLE. HIT TWO CULVERTS (MADE OF STEEL AND CONCRETE), ONE OF WHICH SENT THE CAR AIRBORNE. THE CAR LANDED INTO ONCOMING INTERSTATE TRAFFIC AND DID A 180 TURN BEFORE COMING TO A REST. THE STRUT CAME UP THROUGH THE HOOD OF THE CAR, AND THE FRONT END OF THE CAR WAS TORN UP VERY BADLY, AS WAS THE REAR BUMPER. THE FRON... Read more
Crash
1 injured
Incident date: Dec 1, 2017
TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHILE DRIVING 25 MPH, THE VEHICLE FAILED TO ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROADWAY AND THE VEHICLE STALLED. IN ADDITION, THE VEHICLE SHOOK WHILE THE CONTACT ATTEMPTED TO ACCELERATE. NORTH BAY CADILLAC IN ROSSLYN, NEW YORK WAS MADE AWARE OF THE FAILURE AND PERFORM... Read more
Incident date: Feb 17, 2018
MY CAR WAS IN MOTION ON THE INTERSTATE. THE CAR IS USED BUT EXCELLENT CONDITION AND RECENTLY PURCHASED. I FELT A JOLT GOT OFF THE NEXT EXIT AND CAR WILL NOT START, ALL BATTERIES COME ON, EVERYTHING ELSE WORKS
Incident date: Feb 17, 2018
MY CAR WAS IN MOTION ON THE INTERSTATE. THE CAR IS USED BUT EXCELLENT CONDITION AND RECENTLY PURCHASED. I FELT A JOLT GOT OFF THE NEXT EXIT AND CAR WILL NOT START, ALL BATTERIES COME ON, EVERYTHING ELSE WORKS
Incident date: Feb 17, 2018
MY CAR WAS IN MOTION ON THE INTERSTATE. THE CAR IS USED BUT EXCELLENT CONDITION AND RECENTLY PURCHASED. I FELT A JOLT GOT OFF THE NEXT EXIT AND CAR WILL NOT START, ALL BATTERIES COME ON, EVERYTHING ELSE WORKS
Incident date: Feb 10, 2018
TAILGATE WILL NOT STAY UP. IF IT WOULD HAVE HIT MY WIFE, IT WOULD BEEN A DISASTER. FORTUNATELY, SHE GOT OUT OF THE WAY IN TIME. THE CAR WAS STATIONARY WHEN MY WIFE TRIED TO OPEN THE TAILGATE. TAILGATE WILL NOT STAY UP.
Incident date: Feb 10, 2018
TAILGATE WILL NOT STAY UP. IF IT WOULD HAVE HIT MY WIFE, IT WOULD BEEN A DISASTER. FORTUNATELY, SHE GOT OUT OF THE WAY IN TIME. THE CAR WAS STATIONARY WHEN MY WIFE TRIED TO OPEN THE TAILGATE. TAILGATE WILL NOT STAY UP.
Incident date: Jan 28, 2018
MY CAR WAS PARKED ON A NEIGHBORHOOD ROAD. I USED MY REMOTE START AND WHEN I WALKED OUT THE DOOR WITH MY 14 MONTH OLD SON ONLY 3-4 MINUTES LATER, MY CAR WAS ALREADY ON FIRE. I COULD SEE THE FLAMES THROUGH THE WINDOWS AND WITHIN MINUTES THE CAR WAS FILLED WITH BLACK SMOKE. THE BACK DRIVER SIDE WINDOW HAD BUSTED AND THE INTERIOR WAS COMPLETELY ENGULFED IN FLAMES. THE FIRE INVESTIGATOR DEEMED THE ... Read more
Fire
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THERE WERE SEVERAL PROGRESSING FAILURES WITHIN MONTHS OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE INTAKE O2 SENSOR MAY BE THE CAUSE OF THE FAILURES, BUT NO DATA WAS FOUND. THE CONTACT STATED THAT THERE WERE ELECTRICAL FAILURES, THE TPMS WARNING INDICATOR KEPT ILLUMINATING, THE... Read more
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THERE WERE SEVERAL PROGRESSING FAILURES WITHIN MONTHS OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE INTAKE O2 SENSOR MAY BE THE CAUSE OF THE FAILURES, BUT NO DATA WAS FOUND. THE CONTACT STATED THAT THERE WERE ELECTRICAL FAILURES, THE TPMS WARNING INDICATOR KEPT ILLUMINATING, THE... Read more
Incident date: Aug 1, 2015
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THERE WERE SEVERAL PROGRESSING FAILURES WITHIN MONTHS OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE INTAKE O2 SENSOR MAY BE THE CAUSE OF THE FAILURES, BUT NO DATA WAS FOUND. THE CONTACT STATED THAT THERE WERE ELECTRICAL FAILURES, THE TPMS WARNING INDICATOR KEPT ILLUMINATING, THE... Read more
Incident date: Feb 7, 2018
MY 1998 CADILLAC DEVILLE NEEDS A VITAL PART TO IT'S ABS/TRACTION CONTROL FUNCTION. HOWEVER, GM HAS DISCONTINUED MAKING THE PART, (#19244918)WITH NO AVAILABLE SUBSTITUTE. THEREFORE, LEAVING MY CAR WITH NO ABS OR TRACTION CONTROL. ALSO, THE TRANSMISSION NO LONGER ENGAGES 1ST GEAR. (A SUPPOSED SAFTEY MEASURE)WHICH IN MOST CASES, ONLY PUTS MY FAMILY'S SAFETY AT RISK. I DO NOT UNDERSTAND HOW OR IF, GM ... Read more
Incident date: Feb 7, 2018
MY 1998 CADILLAC DEVILLE NEEDS A VITAL PART TO IT'S ABS/TRACTION CONTROL FUNCTION. HOWEVER, GM HAS DISCONTINUED MAKING THE PART, (#19244918)WITH NO AVAILABLE SUBSTITUTE. THEREFORE, LEAVING MY CAR WITH NO ABS OR TRACTION CONTROL. ALSO, THE TRANSMISSION NO LONGER ENGAGES 1ST GEAR. (A SUPPOSED SAFTEY MEASURE)WHICH IN MOST CASES, ONLY PUTS MY FAMILY'S SAFETY AT RISK. I DO NOT UNDERSTAND HOW OR IF, GM ... Read more
Incident date: Feb 14, 2018
MY CAR IS EQUIPPED WITH THE AUTO STOP FEATURE TO SAVE FUEL. I WORKS FINE BUT IS VERY UNSAFE ON HILLS HERE IN SEATTLE. TWO WEEKS AGO I WAS STOPPED AT A LIGHT ON A HILL AND THE ENGINE TURNED OFF. I HAD A FREE RIGHT SO I STEPPED ON THE GAS PEDAL, THERE WAS A DELAY BUT BEFORE I COULD TAKE MY FOOT OFF THE ACCELERATOR MY CAR LUNGED FORWARD IN THE INTERSECTION ALMOST STRIKING A PEDESTRIAN WHO WAS J WA... Read more
CADILLAC
ESCALADE ESV
(2008) - AIR BAGS
Feb 14, 2018
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 CADILLAC ESCALADE ESV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CADILLAC OF NAPERVILLE AT (630) 355-2700 LOCATED AT 1507 OGDEN AVE, NAPERVILL... Read more
Incident date: Feb 8, 2018
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHEN ATTEMPTING TO START THE VEHICLE, ALL OF THE INSTRUMENT PANEL GAUGES WERE ILLUMINATED AND THE VEHICLE WOULD NOT START. THE KEY BECAME STUCK IN THE IGNITION AS WELL. THE DEALER (BARKSDALE CADILLAC: 700 ADCOCK DRIVE, RIDGELAND, MS 39157) INFORMED THE CONTACT THAT THE VEHICLE WOULD HAVE TO BROUGHT TO THEM. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MI... Read more
Incident date: Feb 8, 2018
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. WHEN ATTEMPTING TO START THE VEHICLE, ALL OF THE INSTRUMENT PANEL GAUGES WERE ILLUMINATED AND THE VEHICLE WOULD NOT START. THE KEY BECAME STUCK IN THE IGNITION AS WELL. THE DEALER (BARKSDALE CADILLAC: 700 ADCOCK DRIVE, RIDGELAND, MS 39157) INFORMED THE CONTACT THAT THE VEHICLE WOULD HAVE TO BROUGHT TO THEM. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MI... Read more
Incident date: Feb 5, 2018
MY CAR HAS LESS THEN 96K MILES AND THE CHECK ENGINE LIGHT CAME ON AND IT SHOWED CODES P0017 & P0008. GM ISSUES A SERVICE BULLENTIN (11340) AND LATER EXTENDED IT TO INCLUDE THE 2009 CTS ( 11340C) FOR PREMATURE TIMING CHAIN WEAR. EVEN THOUGH MY CARS MAKE, MODEL AND YEAR IS LISTED UNDER SB 11340C, WHEN YOU CALL GM, THEY SAY MY VIN ISN'T INCLUDED. OBVIOUSLY, MY CAR WHICH YEAR IS LISTED SHOULD BE CO... Read more
Incident date: Jul 1, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE ENTERING THE VEHICLE AND ATTEMPTING TO PUT ON THE DRIVER'S SEAT BELT, IT WOULD NOT LATCH. THE MANUFACTURER STATED THAT THE SEAT BELT FAILURE WAS NOT A RECALL ISSUE. THE DEALER (CREST CADILLAC, 2121 ROSA L PARKS BLVD, NASHVILLE, TN 37228) WAS CONTACTED AND INFORMED THE CONTACT OF THE REPAIR COST. THE MANUFACTURER WAS CONTACTED AND AGREED TO COVER HALF... Read more
Incident date: Jan 17, 2018
THE SEAT WARMER IN MY VEHICLE MALFUNCTIONED AND CAUSED A FIRE IN MY DRIVER'S SEAT. I WAS NOT DRIVING MY VEHICLE AT THE TIME. I USED THE AUTO START FEATURE TO TURN ON THE CAR SO I COULD CLEAR THE SNOW FROM MY CAR. WHEN I GOT IN MY VEHICLE, I SAT DOWN AND COULD SMELL SOMETHING BURNING. IT TOOK ME A MINUTE TO REALIZE THAT IT WAS MY SEAT THAT WAS ON FIRE.I WAS ABLE TO PUT THE FIRE OUT BY PATTING THE F... Read more
Fire
Incident date: Jan 17, 2018
THE SEAT WARMER IN MY VEHICLE MALFUNCTIONED AND CAUSED A FIRE IN MY DRIVER'S SEAT. I WAS NOT DRIVING MY VEHICLE AT THE TIME. I USED THE AUTO START FEATURE TO TURN ON THE CAR SO I COULD CLEAR THE SNOW FROM MY CAR. WHEN I GOT IN MY VEHICLE, I SAT DOWN AND COULD SMELL SOMETHING BURNING. IT TOOK ME A MINUTE TO REALIZE THAT IT WAS MY SEAT THAT WAS ON FIRE.I WAS ABLE TO PUT THE FIRE OUT BY PATTING THE F... Read more
Fire
Incident date: Feb 12, 2018
I GOT INTO THE CAR PUT KEY INTO IGNITION IT WOULD NOT START THE KEY IS STUCK INSIDE IGNITION I PUT A NEW BATTERY IN ALSO A NEW STATER RELAY FUSE THE CAR STARTED I DROVE IT OVER THE WEEKEND WITH KNOW PROBLEM TODAY WHILE DRIVING CAR STOPPED SCARED ME REALLY BAD I TRIED TO START IT AND THE CAR DID THE SAME THING WOULD NOT START AND THE KEY WERE STUCK AGAIN I WAS ON THE CITY STREETS
Incident date: Feb 10, 2018
WENT TO PULL INTO A PARKING SPOT, HIT THE BRAKE, THE CAR SPED UP HITTING ANOTHER PARKED CAR. I HAD A PROBLEM YESTERDAY, PUT CAR IN CRUISE CONTROL(50 MPH) ON THE HIGHWAY, WENT TO BRAKE TO TURN, CRUISE CONTROL WOULD NOT DISCONNECT, HAD TO SHUT THE SYSTEM OFF MANUALLY. SIMILAR PERIODIC PROBLEMS IN THE PAST.
Crash
Incident date: Feb 10, 2018
WENT TO PULL INTO A PARKING SPOT, HIT THE BRAKE, THE CAR SPED UP HITTING ANOTHER PARKED CAR. I HAD A PROBLEM YESTERDAY, PUT CAR IN CRUISE CONTROL(50 MPH) ON THE HIGHWAY, WENT TO BRAKE TO TURN, CRUISE CONTROL WOULD NOT DISCONNECT, HAD TO SHUT THE SYSTEM OFF MANUALLY. SIMILAR PERIODIC PROBLEMS IN THE PAST.
Crash
CADILLAC
ESCALADE ESV
(2008) - POWER TRAIN
Feb 10, 2018
Incident date: Feb 2, 2018
SERVICE STABILITRAK THAT PROCEED INTO REDUCED ENGINE POWER. NORMALLY WHILE STEERING THE PROBLEM WILL DROP UP. I HAVE GONE TWICE INTO GM/CADILLAC DEALERS AND THEY INCAPABLE OF FIXING IT.
CADILLAC
ESCALADE ESV
(2008) - VEHICLE SPEED CONTROL
Feb 10, 2018
Incident date: Feb 2, 2018
SERVICE STABILITRAK THAT PROCEED INTO REDUCED ENGINE POWER. NORMALLY WHILE STEERING THE PROBLEM WILL DROP UP. I HAVE GONE TWICE INTO GM/CADILLAC DEALERS AND THEY INCAPABLE OF FIXING IT.
CADILLAC
ESCALADE ESV
(2008) - UNKNOWN OR OTHER
Feb 10, 2018
Incident date: Feb 2, 2018
SERVICE STABILITRAK THAT PROCEED INTO REDUCED ENGINE POWER. NORMALLY WHILE STEERING THE PROBLEM WILL DROP UP. I HAVE GONE TWICE INTO GM/CADILLAC DEALERS AND THEY INCAPABLE OF FIXING IT.
Incident date: Jan 25, 2018
MY WIFE AND I WENT FOR A RIDE WITH OUR LITTLE DOG WITH US, AND AS ALWAYS HE LIKES THE WINDOW DOWN SO HE CAN STICK HIS HEAD OUTSIDE. NO SOONER THAN WE HAD LOWERED THE ONE (1) WINDOW WE NOTICED AN EXTREME AMOUNT OF CABIN PRESSURE AND BUFFETING, TO THE POINT THAT IT CAUSED EXTREME INNER EAR PRESSURE AND PAIN. AT THIS TIME WE ALSO HAD THE SHADE COVER FOR THE PANORAMIC ROOF OPENED. WE CLOSED THE SHADE ... Read more
Incident date: Feb 8, 2018
THE REAR HATCHBACK LIFTS FAILED AND THE HATCH SPONTANEOUSLY CLOSES. THE PART THAT IS UNREASONABLE IS IT CLOSES UNDER POWER AND SLAMS ON MY HEAD INJURING MY HEAD AND NECK WITH POWER ASSIST! THIS HAPPENS WHEN THE CAR IS PARKED AND I ACCESS THE REAR HATCH. IT HAS HAPPENED MANY TIMES. NOW I HAVE TO REMEMBER TO HOLD IT UP FORCEFULLY WHILE A MOTOR PUSHES TO CLOSE IT.
1 injured
Incident date: Jan 17, 2018
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. WHILE DRIVING 5 MPH THROUGH A PARKING LOT, THE DRIVER AND PASSENGER FRONTAL AIR BAGS DEPLOYED WITHOUT IMPACT OR WARNING. THERE WERE NO INJURIES. THE CONTACT HAD TO CUT OUT THE AIR BAGS IN ORDER TO DRIVE THE VEHICLE. THE CONTACT DROVE TO THE DEALER (FLOW CADILLAC, 1400 S STRATFORD RD, WINSTON SALEM, NC 27103) AND WAS INFORMED TO TAKE THE VEHICLE TO THE... Read more
Incident date: Feb 5, 2018
DIM LIGHTS ARE TO DIM. CANT SEE WITH THEM. CANT DRIVE AT NIGHT BECAUSE THEY ARE TO DIM.
Incident date: Jul 1, 2016
2007 CADILLAC ESCALADE. CONSUMER WRITES IN REGARDS TO TAKATA AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
Incident date: Feb 9, 2015
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LOW BEAM HEADLAMPS FAILED TO ILLUMINATE THE ROADWAY. IN ORDER TO PROPERLY OPERATE THE VEHICLE AT NIGHT, THE VEHICLE HAD TO BE DRIVEN USING THE HIGH BEAMS. AN INDEPENDENT MECHANIC WAS CONTACTED, BUT A SOLUTION HAD NOT BEEN DETERMINED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 8-387-33... Read more
Incident date: Feb 7, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC STS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THEY WOULD COMMUNICATE WITH THEM ONCE A SOLUTION WAS DETERMINED. THE CONTACT NEV... Read more
Incident date: Jan 20, 2018
HAD A BIT OF HEADLIGHT CONDENSATION DURING A HEAVY RAINFALL BUT SUN CAME OUT AND DRIED IT UP AND IT WORKED FINE. GONE THRU MANY CAR WASHES SINCE. 2 YEARS LATER TOOK THE VEHICLE IN TO THE DEALERSHIP AND ASKED IF THEY COULD WASH OFF THE ROAD SALT AFTER INSTALLING NEW TIRES. AFTER GETTING IT BACK THE PASSENGER HEADLIGHT WAS ALL FOGGY AND FULL OF WATER AND CONDENSATION. CMON CADILLAC YOU GUYS KNOW ... Read more
Incident date: Jan 1, 2012
PASSENGER HEADLIGHT ASSEMBLY IS FULL OF WATER, POSSIBLY DUE TO A FAULTY SEAL. THIS IS A KNOWN ISSUE AMONG OWNERS, AND WILL EVENTUALLY CAUSE THE HEADLIGHT TO SHORT OUT AND BECOME INOPERABLE. REPLACEMENT IS OVER $1500, AND CADILLAC REPLACES ASSEMBLIES WITH THE SAME FAULTY SEAL.
Incident date: Feb 23, 2017
I PURCHASED THIS CAR USED IN 2/2017, GREAT CAR, UNTIL IT STARTS ACTING UP, IT DOESN'T MATTER WHAT SPEED OR DISTANCE YOU ARE GOING, ALL THE LIGHTS START FLASHING AND LOSES SPEED TILL IT COMPLETELY STOPS AND WILL NOT TURN BACK ON. YOU UNPLUG THE BATTERY AND TAKE ALL THE FUSES OUT, PLUG BATTERY BACK IN AND INSERT ALL FUSES AND IT WILL RESTART. IT WILL LEAVE YOU STRANDED ANYWHERE, AFTER A WEEK OF PUR... Read more
Incident date: Feb 23, 2017
I PURCHASED THIS CAR USED IN 2/2017, GREAT CAR, UNTIL IT STARTS ACTING UP, IT DOESN'T MATTER WHAT SPEED OR DISTANCE YOU ARE GOING, ALL THE LIGHTS START FLASHING AND LOSES SPEED TILL IT COMPLETELY STOPS AND WILL NOT TURN BACK ON. YOU UNPLUG THE BATTERY AND TAKE ALL THE FUSES OUT, PLUG BATTERY BACK IN AND INSERT ALL FUSES AND IT WILL RESTART. IT WILL LEAVE YOU STRANDED ANYWHERE, AFTER A WEEK OF PUR... Read more
Incident date: Feb 23, 2017
I PURCHASED THIS CAR USED IN 2/2017, GREAT CAR, UNTIL IT STARTS ACTING UP, IT DOESN'T MATTER WHAT SPEED OR DISTANCE YOU ARE GOING, ALL THE LIGHTS START FLASHING AND LOSES SPEED TILL IT COMPLETELY STOPS AND WILL NOT TURN BACK ON. YOU UNPLUG THE BATTERY AND TAKE ALL THE FUSES OUT, PLUG BATTERY BACK IN AND INSERT ALL FUSES AND IT WILL RESTART. IT WILL LEAVE YOU STRANDED ANYWHERE, AFTER A WEEK OF PUR... Read more
Incident date: Jan 17, 2017
2007 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO VEHICLE FRAME RAILS RUST ISSUES. *SMD *JS