Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Mar 5, 2018
TAKATA INFLATORS: HEADLIGHTS ARE VERY DIM. CAN NOT SEE THE ROAD AT NIGHT. MANUFACTURES DEFECT MAY CAUSE AND ACCIDENT DUE TO POOR VISIBILITY AT NIGHT
Incident date: Apr 12, 2015
ALL THE DTS FROM 2007 TO 2012, HAVE A FAULTY 3RD BRAKE LIGHT ON THE TRUNK. THE LIGHT WORKS WHEN IT WANT TO AND THEY STOP LIGHTING WHEN IT WANTS TO.IT IS A FACTORY DEFECT.
Incident date: Jan 10, 2018
MY DIFFERENTIAL LOCKED UP , EVEN AFTER THE RECALL FOR THE PINION SEAL WAS COMPLETED. MY VEHICLE LOST CONTROL ON THE HIGHWAY.
Incident date: Jan 10, 2018
MY DIFFERENTIAL LOCKED UP , EVEN AFTER THE RECALL FOR THE PINION SEAL WAS COMPLETED. MY VEHICLE LOST CONTROL ON THE HIGHWAY.
Incident date: Aug 30, 2017
HEADLAMP ASSEMBLY LOST ITS SEAL. ALLOWED MOISTURE INSIDE WHICH SHORTED OUT LOW AND HIGH BEAM ON DRIVER SIDE. HAPPENED WHILE DRIVING AT NIGHT AND MADE IT DIFFICULT TO SEE. DEALER SAID IT WAS COMMON FOR THIS VEHICLE AND WOULD COST $1400 TO REPLACE THE HEADLAMP ASSEMBLY.
Incident date: Feb 22, 2018
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE, SERVICE AIR BAG, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. IN ADDITION, THE REAR OF THE VEHICLE MADE NOISES. PATRIOT AUTO SALES IN CLEVELAND, OHIO WAS MADE AWARE OF THE FAILURES AND SCHEDULED A SERVICE APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 160,000... Read more
Incident date: Feb 22, 2018
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE, SERVICE AIR BAG, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. IN ADDITION, THE REAR OF THE VEHICLE MADE NOISES. PATRIOT AUTO SALES IN CLEVELAND, OHIO WAS MADE AWARE OF THE FAILURES AND SCHEDULED A SERVICE APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 160,000... Read more
Incident date: Feb 22, 2018
TL* THE CONTACT OWNS A 2004 CADILLAC CTS. WHILE DRIVING VARIOUS SPEEDS, THE CHECK ENGINE, SERVICE AIR BAG, AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. IN ADDITION, THE REAR OF THE VEHICLE MADE NOISES. PATRIOT AUTO SALES IN CLEVELAND, OHIO WAS MADE AWARE OF THE FAILURES AND SCHEDULED A SERVICE APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 160,000... Read more
Incident date: Feb 18, 2018
TL* THE CONTACT OWNS A 2009 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE SHOOK WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO SUBURBAN CADILLAC OF PLYMOUTH (40475 ANN ARBOR ROAD, PLYMOUTH, MICHIGAN 48170, (734) 453-7500) WHERE IT WAS DIAGNOSED THAT THE ENGINE TIMING CHAIN FAILED AND CAUSED THE VEHICLE TO SHAKE WHILE DRIVING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THA... Read more
Incident date: Nov 1, 2017
TAKATA RECALL, I HAVE NOT BEEN NOTIFIED
Incident date: Feb 13, 2018
I PURCHASED MY 2011 CADILLAC SRX ON FEB. 3, 2018 AND SINCE HAVE HAD TO REPLACED THE ENTIRE HEADLAMPS ASSEMBLY 3 YES 3 TIMES WITHIN ONE MONTH OF HAVING THIS CAR. ALSO HAD TO REPLACE BACK DRIVERS SIDE HUB BECAUSE THE STABILITY LIGHT CAME ON AFTER HAVING IT ONLY 2 WEEKS. CAN NOT SEEING DRIVING AT NIGHT AND GM NEEDS TO DO A RECALL ON THESE LIGHTS BEFORE SOMEONE GETS KILLED BECAUSE OF IT!!!!
Incident date: Oct 10, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE INOPERABLE. THE VEHICLE WAS TAKEN TO DORMAN CADILLAC GMC (1000 INTERSTATE DR, DUNN, NC) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 70,0... Read more
Incident date: Feb 14, 2018
I NOTICED THE DIM LIGHTING ON LOW NEAM AND TOOK IT TO MY MECHANIC. I HAD HIM REPLACE THE BULBS. THEY WERE VERY EXPENSIVE BULBS AND ONLY HELPED MINIMALLY. I THE WENT TO CADIILAC DEALER AND THEY WILL NOT REPLACE THE LIGHTING HARNESSES. I HAVE READ ONLINE MANY CASES AND THE DEALER HAS MANY OF THE CASES DOCUMENTED. IN FACT, THE CAR IN FRONT OF ME AT SERVICE HAD THE SAME PROBLEM. CASE #
Incident date: Sep 10, 2017
SERVICE AIRBAG LIGHT STAYS ON.
Incident date: Mar 6, 2018
TAKATA RECALL GENERAL MOTORS HAS NOT PROVIDED THE REPLACEMENT PART TO THE DEALERSHIPS. I CANNOT GET MY CAR REPAIRED, THE SERVICE DEPARTMENTS SAY THERE'S NOTHING THEY CAN DO. IF THERE IS NO REPLACEMENT I'D RATHER HAVE THE AIRBAG REMOVED THAN TO RUN THE RISK OF EXPLOSION. I LIVE IN A HOT AND HUMID CLIMATE, WHICH IS ESPECIALLY VULNERABLE. THERE MUST BE AN URGENT REPAIR INITIATIVE.
Incident date: Aug 24, 2016
HEADLIGHTS ARE SO DIM THAT I HAVE TO DRIVE WITH BRIGHTS ON CONTINUOUSLY AT NIGHT. WHEN ONCOMING TRAFFIC SIGNALS ME BY BLINDING ME, I SWITCH TO DIMS AND HAVE TO GUESS AT WHERE THE ROAD IS. THIS IS UNACCEPTABLE. THE VEHICLE WAS BROUGHT IN WHILE STILL UNDER BASIC WARRANTY. PROBLEM NOT RESOLVED. I EVEN PURCHASED AN EXTENDED WARRANTY. NO HELP THERE EITHER. I AM PAYING FOR A VEHICLE THAT I CANNOT ... Read more
Incident date: Sep 15, 2017
TAKATA RECALL. MY CAR HAS BEEN UNDER RECALL SINCE 2016. THE CADILLAC DEALER IS REFUSING TO REPLACE THE FAULTY AIRBAG(S). I CONTACTED GM ONLINE, THEY CLAIM THEY HAVE REPLACEMENT AIRBAGS FROM TAKATA BUT GM DOESN'T DEEM IT NECESSARY TO MAKE THE REPLACEMENT ON MY VEHICLE AT THIS TIME. IS THE NHTSA AIRBAG RECALL AN OPTIONAL RECALL TO BE PERFORMED OR REFUSED BY THE MANUFACTURER?? WHEN WILL YOU ALL GET ... Read more
CADILLAC
ESCALADE ESV
(2017) - EXTERIOR LIGHTING
Mar 3, 2018
Incident date: Mar 3, 2018
THE HEADLIGHTS ON THE NEWER ESCALADES SEEM MUCH TOO BRIGHT. IT REALLY HURTS THE EYES OF ONCOMING TRAFFIC.
CADILLAC
ESCALADE EXT
(2007) - SERVICE BRAKES
Mar 2, 2018
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. WHILE OPERATING THE VEHICLE, THE SERVICE PARKING ASSIST AND SERVICE TRACTION CONTROL SENSOR INDICATORS REMAINED ILLUMINATED. IN ADDITION, THE FRONT DRIVER SIDE DOOR KNOB FRACTURED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (MCLAUGHLIN CADILLAC IN EAST MOLINE, IL) AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 140... Read more
CADILLAC
ESCALADE EXT
(2007) - TRACTION CONTROL SYSTEM
Mar 2, 2018
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. WHILE OPERATING THE VEHICLE, THE SERVICE PARKING ASSIST AND SERVICE TRACTION CONTROL SENSOR INDICATORS REMAINED ILLUMINATED. IN ADDITION, THE FRONT DRIVER SIDE DOOR KNOB FRACTURED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (MCLAUGHLIN CADILLAC IN EAST MOLINE, IL) AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 140... Read more
CADILLAC
ESCALADE EXT
(2007) - STRUCTURE:BODY:DOOR
Mar 2, 2018
Incident date: Oct 1, 2017
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE EXT. WHILE OPERATING THE VEHICLE, THE SERVICE PARKING ASSIST AND SERVICE TRACTION CONTROL SENSOR INDICATORS REMAINED ILLUMINATED. IN ADDITION, THE FRONT DRIVER SIDE DOOR KNOB FRACTURED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (MCLAUGHLIN CADILLAC IN EAST MOLINE, IL) AND THE MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 140... Read more
CADILLAC
ESCALADE ESV
(2015) - ELECTRONIC STABILITY CONTROL (ESC)
Mar 2, 2018
Incident date: Feb 14, 2018
MY 2015 CADILLAC ESCALADE HAS BEEN IN THE SHOP FOR 50+ DAYS SINCE PURCHASING IN 2015 FOR DEFECTIVE BRAKES, TRANSMISSION, TRIM, TECHNOLOGY, CHASSIS, ELECTRICAL, AND HVAC. I HAVE CONTACTED GM AND THEY DON'T WANT TO REPURCHASE THE VEHICLE. THE VEHICLE IS CONSTANTLY IN THE SHOP FOR PROBLEMS AND IT IS NOT A VEHICLE THAT SHOULD BE OPERATED ON PUBLIC ROADWAYS. NUMEROUS PARTS OF MY TRANSMISSION HAVE BEEN ... Read more
CADILLAC
ESCALADE ESV
(2015) - ELECTRICAL SYSTEM
Mar 2, 2018
Incident date: Feb 14, 2018
MY 2015 CADILLAC ESCALADE HAS BEEN IN THE SHOP FOR 50+ DAYS SINCE PURCHASING IN 2015 FOR DEFECTIVE BRAKES, TRANSMISSION, TRIM, TECHNOLOGY, CHASSIS, ELECTRICAL, AND HVAC. I HAVE CONTACTED GM AND THEY DON'T WANT TO REPURCHASE THE VEHICLE. THE VEHICLE IS CONSTANTLY IN THE SHOP FOR PROBLEMS AND IT IS NOT A VEHICLE THAT SHOULD BE OPERATED ON PUBLIC ROADWAYS. NUMEROUS PARTS OF MY TRANSMISSION HAVE BEEN ... Read more
CADILLAC
ESCALADE ESV
(2015) - POWER TRAIN
Mar 2, 2018
Incident date: Feb 14, 2018
MY 2015 CADILLAC ESCALADE HAS BEEN IN THE SHOP FOR 50+ DAYS SINCE PURCHASING IN 2015 FOR DEFECTIVE BRAKES, TRANSMISSION, TRIM, TECHNOLOGY, CHASSIS, ELECTRICAL, AND HVAC. I HAVE CONTACTED GM AND THEY DON'T WANT TO REPURCHASE THE VEHICLE. THE VEHICLE IS CONSTANTLY IN THE SHOP FOR PROBLEMS AND IT IS NOT A VEHICLE THAT SHOULD BE OPERATED ON PUBLIC ROADWAYS. NUMEROUS PARTS OF MY TRANSMISSION HAVE BEEN ... Read more
Incident date: Nov 10, 2017
HEADLIGHTS DOES NOT WORK PROPERLY, EVEN AFTER CHANGING THE LIGHT BULBS DRIVER CAN NOT SEE THE STREET (ROAD) AT NIGHT TIME.
Incident date: Jan 23, 2017
TL* THE CONTACT OWNS A 2005 CADILLAC CTS. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR KEPT ILLUMINATING AND REMAINED LIT. THE DEALER (ENGLEWOOD CLIFFS CADILLAC, 374 SYLVAN AVE, ENGLEWOOD CLIFFS, NJ 07632, (201) 568-4800) WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A MANUFACTURER RECALL FOR THE AIR BAGS. THE MANUFACTURER WAS NOTIFIED AND PROVIDED NO SOLUTION. THE VIN WAS ... Read more
CADILLAC
ESCALADE EXT
(2009) - AIR BAGS
Feb 28, 2018
Incident date: Feb 24, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT THE "SERVICE THE AIR BAGS SOON" WARNING MESSAGE APPEARED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS FLASHING NEAR THE FRONT PASSENGER SIDE. THE VEHICLE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE F... Read more
Incident date: May 27, 2016
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LAWLEY GMC IN SIERRA VISTA, ARIZONA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAIL... Read more
Incident date: Feb 26, 2018
THE SUN ROOF DRAIN TUBES CAME AWAY FROM THE FIREWALL ON ALL 4 SIDES. WATER LEAKED ALL OVER THE GAS PEDAL AND THE BREAK. I HAVE SLID OFF THE STREET TRYING TO BREAK CAUSING DAMAGE TO A YARD. THE ELECTRICAL ON THE RADIO SYSTEM AND LIGHTS SHORT OUT BECAUSE OF WATER GETTING INTO THE DASH. THE BACK HATCH HAS WATER LEAKING DIRECTLY INTO THE CIRCUIT BOARD THAT CONTROLS IT AND NOT WILL NOT ALLOW THE HATCH ... Read more
Incident date: Feb 26, 2018
THE SUN ROOF DRAIN TUBES CAME AWAY FROM THE FIREWALL ON ALL 4 SIDES. WATER LEAKED ALL OVER THE GAS PEDAL AND THE BREAK. I HAVE SLID OFF THE STREET TRYING TO BREAK CAUSING DAMAGE TO A YARD. THE ELECTRICAL ON THE RADIO SYSTEM AND LIGHTS SHORT OUT BECAUSE OF WATER GETTING INTO THE DASH. THE BACK HATCH HAS WATER LEAKING DIRECTLY INTO THE CIRCUIT BOARD THAT CONTROLS IT AND NOT WILL NOT ALLOW THE HATCH ... Read more
Incident date: Feb 26, 2018
THE SUN ROOF DRAIN TUBES CAME AWAY FROM THE FIREWALL ON ALL 4 SIDES. WATER LEAKED ALL OVER THE GAS PEDAL AND THE BREAK. I HAVE SLID OFF THE STREET TRYING TO BREAK CAUSING DAMAGE TO A YARD. THE ELECTRICAL ON THE RADIO SYSTEM AND LIGHTS SHORT OUT BECAUSE OF WATER GETTING INTO THE DASH. THE BACK HATCH HAS WATER LEAKING DIRECTLY INTO THE CIRCUIT BOARD THAT CONTROLS IT AND NOT WILL NOT ALLOW THE HATCH ... Read more
Incident date: Feb 20, 2018
ABS, TRACTION CONTROL LIGHT COME ON WHEN DRIVING. FRONT CAMERA ERROR, SIDE DETECTION OFF COMES ON SEEMS TO REALLY BE AFFECTED BY COLD TEMPS. GLASS OVER CONTROL STATION ALSO HAS HAIRLINE CRACKS ALL THE WAY AROUND THAT OCCURRED DURING OR -DEGREE WEATHER THIS WINTER UNSURE OF DATE
Incident date: Feb 20, 2018
ABS, TRACTION CONTROL LIGHT COME ON WHEN DRIVING. FRONT CAMERA ERROR, SIDE DETECTION OFF COMES ON SEEMS TO REALLY BE AFFECTED BY COLD TEMPS. GLASS OVER CONTROL STATION ALSO HAS HAIRLINE CRACKS ALL THE WAY AROUND THAT OCCURRED DURING OR -DEGREE WEATHER THIS WINTER UNSURE OF DATE
Incident date: Feb 20, 2018
ABS, TRACTION CONTROL LIGHT COME ON WHEN DRIVING. FRONT CAMERA ERROR, SIDE DETECTION OFF COMES ON SEEMS TO REALLY BE AFFECTED BY COLD TEMPS. GLASS OVER CONTROL STATION ALSO HAS HAIRLINE CRACKS ALL THE WAY AROUND THAT OCCURRED DURING OR -DEGREE WEATHER THIS WINTER UNSURE OF DATE
Incident date: Dec 19, 2017
INTERMITTENTLY THE DASHBOARD AND INTERIOR TRIM LIGHTS ARE OUT AND WILL RESUME AT UNFORESEEN TIMES
Incident date: Feb 14, 2018
ROOF PANEL IS SEPARATING FROM TOP, FAILURE OF THE GLUE USED TO HOLD THE TOP PANEL ON PANEL MAY FLY OFF AT ANY SPEED
Incident date: Feb 23, 2018
DRIVERS SIDE HEADLIGHT IS EXTREMELY DIM. I RETURNED THE VEHICLE TO THE DEALER AND THEY REPLACE BOTH LOW BEAM BULBS. BOTH SIDES REMAINED DIM , BUT THE DRIVERS SIDE BARELY SHOWS UP AGAINST THE WALL. THE DEALERSHIP REFUSED TO DO ANY MORE INVESTIGATION AND SAID THAT THE CADILLAC SRX IS NOTORIOUS FOR DIM HEADLIGHTS. MY WIFE REFUSES TO DRIVE HER OWN CAR AT NIGHT FOR FEAR OF RUNNING OFF THE ROAD
Incident date: Feb 12, 2018
LIGHTS ON DIM ARE SO DIM YOU CAN BARELY SEE. PROBLEM WITH SEALS IN LIGHT ASSEMBLY. HAVING TO REPLACE BUT UNDERSTAND THAT IT IS A COMMON PROBLEM AND A FLAW IN THE SRX.
CADILLAC
ESCALADE HYBRID
(2014) - UNKNOWN OR OTHER
Feb 23, 2018
Incident date: Feb 22, 2018
CAR FRAME CRACKED, WITH NO ACCIDENT, ABOVE THE LEFT FRONT WHEEL. THERE IS 1/4 INCH OF COMPLETE SEPARATION. PLEASE LOOK AT THE PHOTO. CAR IS NO LONGER SAFE TO DRIVE. I DRIVE 2 HOURS A DAY, CITY AND HIGHWAY DRIVING USUALLY WITH MY TWO KIDS. I TOOK THE CAR IN TO HAVE A NAIL REMOVED FROM THE TIRE, AND WAS CALLED AND TOLD MY FRAME WAS CRACKED.
CADILLAC
ESCALADE ESV
(2016) - ELECTRICAL SYSTEM
Feb 22, 2018
Incident date: Jan 13, 2018
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE ESV. SEVERAL TIMES, WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT CLUSTER FAILED. THE VEHICLE WAS TAKEN TO HARRYS ON THE HILL (819 PATTON AVE, ASHEVILLE, NC 28806, (828) 252-3821) TO BE DIAGNOSED, BUT THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE CONTACT STATED THAT THE FAILURE BEGAN AFTER A ... Read more
Incident date: Sep 22, 2017
LOW BEAM LIGHTS DIM. THEY ARE SO DIM IT IS HARD TO SEE WHEN DRIVING AT NIGHT USING THE LOW BEAMS
Incident date: Feb 5, 2018
THE SERVICE REAR AXLE COMES UP ON THE DISPLAY AFTER DRIVING 5-6 MILES. I TOOK IT INTO THE DEALER TO LOOK AT AND THEY SAID THERE WERE LEAKS OF THE AXLE FLUID AND A PUMP IN THE REAR AXLE NEEDED TO BE REPLACED. TOTAL BILL IS $2100.
Incident date: Jun 1, 2016
TAKATA RECALL HENNESSY CADILLAC AT 3377 SATELLITE BLVD, DULUTH, GA 30096 HAS TOLD ME THAT THEY DON'T HAVE THE PART IN YET TO FIX IT. I RECEIVED A RECALL LETTER BACK IN 2016 AND THEY STILL DON'T HAVE IN THE PART? WHY NOT? I AM AFRAID TO BE IN THIS CAR AND I LIVE IN A HOT STATE, GEORGIA. I WANT IT FIXED ASAP!!! PLEASE HELP ME MAKE THIS HAPPEN.
Incident date: Jan 2, 2018
THE HEADLIGHTS HAVE WATER IN THEM AND ARE CONSTANTLY GETTING SHORTED. HAPPENED TO ME AT NIGHT ON A HIGHWAY. HAD TO GET OFF THE HIGHWAY IMMEDIATELY AND FIGURE OUT AN ALTERNATIVE. PRETTY SCARY.
Incident date: Feb 14, 2018
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HEADLAMP FLICKERED AND FAILED TO ILLUMINATE. BENNETT CHEVROLET (6721 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ) WAS CONTACTED, BUT DIAGNOSTIC TESTING WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT PROVIDED.
Incident date: Feb 14, 2018
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE HEADLAMP FLICKERED AND FAILED TO ILLUMINATE. BENNETT CHEVROLET (6721 E BLACK HORSE PIKE, EGG HARBOR TOWNSHIP, NJ) WAS CONTACTED, BUT DIAGNOSTIC TESTING WAS NOT PROVIDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT PROVIDED.
Incident date: Apr 15, 2017
MY CAR WAS IN LINE FOR A CAR WASH AT VAL WARD CADILLAC PARKING LOT. MY ELECTRONIC BRAKE WAS ON. THE BRAKE LIGHT ON THE DASHBOARD INDICATED THIS. THE CAR WAS IN DRIVE BUT STATIONARY FOR APPROX TWO MINUTES. THE CAR SUDDENLY SURGED FORWARD. I THOUGHT MY CAR WAS HIT IN THE BACK. I DIDN'T UNDERSTAND WHY THE CAR SURGED FORWARD. MY CAR HIT THE CAR IN FRONT OF ME. AFTER THE ACCIDENT, THE CARS WERE SE... Read more
Crash
1 injured
Incident date: Apr 15, 2017
MY CAR WAS IN LINE FOR A CAR WASH AT VAL WARD CADILLAC PARKING LOT. MY ELECTRONIC BRAKE WAS ON. THE BRAKE LIGHT ON THE DASHBOARD INDICATED THIS. THE CAR WAS IN DRIVE BUT STATIONARY FOR APPROX TWO MINUTES. THE CAR SUDDENLY SURGED FORWARD. I THOUGHT MY CAR WAS HIT IN THE BACK. I DIDN'T UNDERSTAND WHY THE CAR SURGED FORWARD. MY CAR HIT THE CAR IN FRONT OF ME. AFTER THE ACCIDENT, THE CARS WERE SE... Read more
Crash
1 injured
Incident date: Apr 15, 2017
MY CAR WAS IN LINE FOR A CAR WASH AT VAL WARD CADILLAC PARKING LOT. MY ELECTRONIC BRAKE WAS ON. THE BRAKE LIGHT ON THE DASHBOARD INDICATED THIS. THE CAR WAS IN DRIVE BUT STATIONARY FOR APPROX TWO MINUTES. THE CAR SUDDENLY SURGED FORWARD. I THOUGHT MY CAR WAS HIT IN THE BACK. I DIDN'T UNDERSTAND WHY THE CAR SURGED FORWARD. MY CAR HIT THE CAR IN FRONT OF ME. AFTER THE ACCIDENT, THE CARS WERE SE... Read more
Crash
1 injured
Incident date: Mar 1, 2017
CPSC:SEATS IN 2000 CADILLAC ELDORADO SUDDENLY DETERIORATED AND WIRING INSIDE CUSHIONS SEAMS EXPOSED AS BOTH DRIVER AND PASSENGER FELT ELECTRICAL PULSATING SENSATIONS FROM BACK AND BACK OF THIGHS CLOSE TO THE BACKS OF NEAR LEFT KNEE FOR DRIVER AND RIGHT KNEE FOR PASSENGER. *DT THE CONSUMER STATED BOTH CHAIRS SEEM TO BE ELEVATED TOWARDS THE BOTTOM, NEAR THE BACK END SEAMS, AND SLANTS DOWNWAR... Read more