Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Mar 30, 2018
2012 CADILLAC. CONSUMER WRITES IN REGARDS TO ISSUES WITH FRONT MAIN ASSEMBLY LIGHTS AND BALL BEARINGS ON RIGHT PASSENGER SIDE TIRE. *LD THE CONSUMER STATED THE HEADLIGHTS ON THE VEHICLE INTERMITTENTLY BECOME INOPERABLE DUE TO CONDENSATION IN THE HEADLIGHT COVER. *JS
Incident date: Mar 28, 2018
WHILE DRIVING OUR 2005 CADILLAC SRX A SERVICE STABILITY SYSTEM ERROR MESSAGE APPEAR ON CONSOLE DISPLAY SCREEN ALONG WITH TC AND ABS LIGHT COMING ON THE DASH. VEHICLE'S BRAKE SYSTEM BEGINS TO WORK ON ITS OWN FOR NO APPARENT REASON (NO ICE, SNOW, RAIN OR GRAVEL). VEHICLE NEEDS TO COME TO A COMPETE STOP, SOMETIMES SHUT THE VEHICLE COMPLETELY DOWN AND RESTART TO GET THE TC AND ABS LIGHT TO GO OUT ON T... Read more
Incident date: Dec 15, 2017
TAKATA RECALL. ONE DAY WAS DRIVING ALL WAS WELL IT HAD JUST SPRINKLED BEFORE IA LEFT HOME. ROADS WERE WHET I SLOWED DOWN TO CROSS RR TRACKS WHEN INCREASED GAS TIRES SLIPPED OR SPUN A LIL,FROM BUMPS ON TRACKS AND ACCELERATION MADE NUMEROUS SENSORS I THINK GOT FAULTY. SUSPENSION TRACTION, SERVICE ENGINE SOON,, ABS, AND AIR BAG. I RESET INFORMATION CONTROL CENTER. BUT WITH IN 3 MINS AFTER YOU TAKE OF... Read more
Incident date: Dec 15, 2017
TAKATA RECALL. ONE DAY WAS DRIVING ALL WAS WELL IT HAD JUST SPRINKLED BEFORE IA LEFT HOME. ROADS WERE WHET I SLOWED DOWN TO CROSS RR TRACKS WHEN INCREASED GAS TIRES SLIPPED OR SPUN A LIL,FROM BUMPS ON TRACKS AND ACCELERATION MADE NUMEROUS SENSORS I THINK GOT FAULTY. SUSPENSION TRACTION, SERVICE ENGINE SOON,, ABS, AND AIR BAG. I RESET INFORMATION CONTROL CENTER. BUT WITH IN 3 MINS AFTER YOU TAKE OF... Read more
Incident date: Dec 15, 2017
TAKATA RECALL. ONE DAY WAS DRIVING ALL WAS WELL IT HAD JUST SPRINKLED BEFORE IA LEFT HOME. ROADS WERE WHET I SLOWED DOWN TO CROSS RR TRACKS WHEN INCREASED GAS TIRES SLIPPED OR SPUN A LIL,FROM BUMPS ON TRACKS AND ACCELERATION MADE NUMEROUS SENSORS I THINK GOT FAULTY. SUSPENSION TRACTION, SERVICE ENGINE SOON,, ABS, AND AIR BAG. I RESET INFORMATION CONTROL CENTER. BUT WITH IN 3 MINS AFTER YOU TAKE OF... Read more
Incident date: Mar 1, 2017
TL* THE CONTACT OWNS A 2014 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE EXTREMELY DIM, WHICH MADE THE VEHICLE DIFFICULT TO DRIVE AT NIGHT. THE CONTACT CHANGED THE HEADLIGHT BULBS, BUT THAT DID NOT REPAIR THE FAILURE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 75,000... Read more
Incident date: Aug 1, 2017
I BOUGHT THIS CAR USED IN AUGUST, 2017. I AM UNABLE TO DRIVE THE VEHICLE AT NIGHT DUE TO THE LOW BEAMS BEING DIM. DOES GM PLAN TO REPLACE THESE BULBS? I CANNOT DRIVE IT FOR FEAR OF ACCIDENT, HITTING A DEER OR SOMEONE NOT SEEING MY VEHICLE.
Incident date: Mar 16, 2018
THE RADIO HAS POWER BUT NO SOUND .TH DOOR AJAR CHIMES DONT WORK AND TURN SINGNALS DONT CLICK THIS IS A INTERNMENT PROBLEM THAT COULD LAST UP TO A FEW DAYS DOESNT MATTER WHERE IM DRIVEN THAN EVERY THING STARTS WORKIN TILL THE NEXT TIME IT HAPPENS
Incident date: Jan 18, 2017
FAULTY FACTORY GASKETS AND SEALS CAUSING OIL LEAK FROM OIL PAN. CAR ONLY HAS 92700 MILES. MANY COMPLAINTS ABOUT THIS AND NO ACTION TAKEN. REPAIRS WILL BE OVER $1000
Incident date: Mar 27, 2018
HEADLIGHT BALLAST FAILURE DUE TO POOR HEADLIGHT DESIGN WITH HOUSING ETC... CAUSES HEADLIGHTS TO SHUT OF WHILE DRIVING DUE TO MOISTURE. HAPPENED AT NIGHT. I HAVE SEEN NUMEROUS REPORTS ABOUT THIS ISSUE AND CURIOUS AS TO WHY NO RECALLS?
Incident date: Feb 1, 2016
HEADLIGHT ASSEMBLY HAS MOISTURE IN IT . CAN NOT SEE TO DRIVE AT NIGHT. TALKED TO GM BUT THEY SAY THEY CAN'T FIXED IT. TRIED CHANGING BULBS BUT DIDN'T HELP. VEHICLE ONLY HAS 56,000 MILES ON IT. GUESS IT'S TIME TO CHANGE MAKES.....FOR GOOD
Incident date: Feb 15, 2018
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER SIDE HEADLIGHTS FAILED TO OPERATE DUE TO CONDENSATION AND MOISTURE. THE CONTACT THEN STATED THAT THE MOISTURE CAUSED THE BULBS AND THE BALLAST TO FAIL. THE CONTACT CONTACTED CADILLAC OF NORWOOD ((781) 762-5900, 700 BOSTON PROVIDENCE HWY, NORWOOD, MA 02062) WHERE THE CONTACT STATED THAT THE DEALER REFU... Read more
Incident date: Feb 15, 2018
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER SIDE HEADLIGHTS FAILED TO OPERATE DUE TO CONDENSATION AND MOISTURE. THE CONTACT THEN STATED THAT THE MOISTURE CAUSED THE BULBS AND THE BALLAST TO FAIL. THE CONTACT CONTACTED CADILLAC OF NORWOOD ((781) 762-5900, 700 BOSTON PROVIDENCE HWY, NORWOOD, MA 02062) WHERE THE CONTACT STATED THAT THE DEALER REFU... Read more
Incident date: Mar 23, 2018
REAR TIE ROD FAILED, CAME APART CAUSING STEERING TO BE VERY HAZARDOUS VEHICLE SHIFTED INTO ONCOMING LANE. TIE ROD DIDN'T BREAK IT WAS RUSTED FROM INSIDE, THE THREADS WERE WORN. WHILE THE VEHICLE WAS IN MOTION IT WAS ON A SECONDARY ROAD AND THE ROAD IS IN GOOD CONDITION, NO POT HOLES SOME PATCHES HERE AND THERE BUT NOTHING TO WARRANT DISLODGING THE TIE ROD. AS STATED BEFORE TIE ROD DIDN'T BREAK SOM... Read more
Incident date: Mar 24, 2018
HEADLITES DON'T LIGHT UP ROAD AT NIGHT NEED TO USE HIGH BEAMS
Incident date: Mar 26, 2018
TL* THE CONTACT OWNS A 2006 CADILLAC DTS. THE CONTACT CALLED ON BEHALF OF HIS SPOUSE THE DRIVER WHOM INFORMED HIM THAT OIL WAS LEAKING UNDERNEATH THE VEHICLE. THE CONTACT STATED THAT OIL WAS BEING ADDED ON A DAILY BASIS AS THE VEHICLE WAS BEING DRIVEN. THE CONTACT CONTACTED A LOCAL DEALER WHOM INFORMED HIM THE REPAIRS WOULD BE COSTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS... Read more
Incident date: Aug 31, 2017
THE HEAD LIGHTS ARE VERY DIM.THIS IS AN ONGOING DAILY ISSUE. THE ISSUE CANNOT BE REMEDIED BY CHANGING THE BULBS ALONE. THERE IS VERY NOW VISIBILITY AT NIGHT UNLESS THE HIGH BEAMS ARE USED WHICH DISTRACTS ONCOMING TRAFFIC. THIS ISSUE IS EXPERIENCED IN ALL DRIVING SETTINGS, CITY, HIGHWAY, COUNTRY ROADS. IT IS MOST PRONOUNCED WHEN DRIVING IN DIMLY LIT COUNTRY ROADS.
Incident date: Oct 18, 2017
WHEN YOU ENGAGE THE WINDSHIELD WASHER, THE WIPERS CONTINUE TO RUN AND WILL NOT TURN OFF. AT TIMES THE ONLY WAY TO STOP THE WIPERS IS TO PULL THE FUSE. OTHER TIMES, SIMPLY TURNING OFF THE IGNITION AND LETTING THE CAR SIT FOR A FEW MINUTES ALSO WORKS.
Incident date: Jan 1, 2018
ELECTRIAL PROBLEMS ALSO ENGINE PROBLEMS AND FRONT LIGHT GWENT OUT 3 TIMES BURNS OIL
Incident date: Jan 1, 2018
ELECTRIAL PROBLEMS ALSO ENGINE PROBLEMS AND FRONT LIGHT GWENT OUT 3 TIMES BURNS OIL
Incident date: Jan 1, 2018
ELECTRIAL PROBLEMS ALSO ENGINE PROBLEMS AND FRONT LIGHT GWENT OUT 3 TIMES BURNS OIL
Incident date: Dec 15, 2017
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SLOWED DOWN TO APPROXIMATELY 30 MPH. THE TRACTION AND "SATELLITE OFF" INDICATORS ILLUMINATED. THE FAILURE RECURRED THREE TIMES AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC EACH TIME. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURES. THE ... Read more
Incident date: Dec 15, 2017
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SLOWED DOWN TO APPROXIMATELY 30 MPH. THE TRACTION AND "SATELLITE OFF" INDICATORS ILLUMINATED. THE FAILURE RECURRED THREE TIMES AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC EACH TIME. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURES. THE ... Read more
Incident date: Mar 13, 2018
BRAKE MASTER CYLINDER FAILURE - BRAKE FLUID ERROR MESSAGE APPEARED ON SCREEN AND OVER THE COURSE OF 24 HOURS THE BRAKES STOPPED WORKING. WHILE PUSHING THE PEDDLE COMPLETELY FLUSH TO THE FLOOR, THE VEHICLE HARDLY STOPPED. HAD THE CAR TOWED TO THE DEALERSHIP FOR REPAIR.
Incident date: Sep 30, 2017
'TAKATA RECALL' I WAS DRIVING MY 1995 CADILLAC SEVILLE OUT OF A SHOP-RITE PARKING LOT ON SEPTEMBER 30TH, 2017 AND WAS INVOLVED IN A CRASH. I WAS DRIVING VERY SLOWLY AS I WAS APPROACHING A STOP SIGN AND ROUTE 46 (A BUSY HIGHWAY). MY AIRBAGS DEPLOYED INADVERTENTLY AND I HIT THE CAR IN FRONT OF ME. THE AIRBAGS SMASHED THE WINDSHIELD. ACCORDING TO NHTSA CAMPAIGN NUMBER 98V115000, 1995 CADILLAC SEVI... Read more
Crash
Incident date: Mar 16, 2018
THE TIMING CHAIN LOOSENS AND CAUSES THE ENGINE TO FAIL. AVERAGE COST OF THIS REPAIR IS $2,100 AT 88,000 MILES. THIS IS A KNOWN ISSUE FOR THIS ENGINE AND PREVIOUS YEARS WERE RECALLED FOR THE SAME ISSUE.
Incident date: Feb 12, 2018
WITHOUT ANY PRIOR WARNING MY BRAKE LINES HAD CORRODED NOTING "SERVICE-BRAKE ASSIST ON CONSOLE. THIS RESULTED IN LOSS OF BRAKING. CADILLAC RECALL # 09149. I CONTACTED CADILLAC. THEY REFUSE TO CONSIDER REPAIR OF DEFECT. VEHICLE WAS IN MOTION. *JS
Incident date: Mar 15, 2018
3/15/2018 CONSOLE LITE UP, SHOWING SYMBOL FOR "EMISSION CONTROL" PROBLEM APPEARED ON MY INSTRUMENT PANEL WHILE I WAS DRIVING. 3/19/2018 HAD VEHICLE CHECKED. ADVISED CATALYTIC CONVERTER NEEDS REPLACEMENT. CADILLAC CONTACTED - THEY DENY ANY RECALL ISSUED. VEHICE ORIGINAL MILEAGE 91632
Incident date: Feb 15, 2018
PRESSED BRAKE PEDAL, AND IT WENT TO FLOOR WITHOUT STOPPING VEHICLE. CONSOLE READ "CHECK BRAKE ASSIST". JUST PULLING OUT OF MY PARKING AREA 2/15/2018. CADILLAC RECALL # 10V105 - GM RECALL # 15149 ISSUED 10/28/2010. NAT'L SAFETY RECALL # 09149 - NHTSA CAMPAIGN I.D. 15V225000. CADILLAC REFUSES REIMBURSEMENT $ 1449.
Incident date: Nov 15, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC DTS EQUIPPED WITH DEXTERO TOURING DTR1 TIRES, SIZE: 225/55/R17 (NA). THE CONTACT STATED THAT HIS WIFE'S CO-WORKER NOTICED BUBBLES ON THE SIDEWALL OF THE FRONT DRIVER'S SIDE TIRE. THE VEHICLE WAS TAKEN TO AN AUTO CENTER WHERE IT WAS DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED TO PAY OUT OF POCKET AND SEEK REIMBURSEMENT; HOWEVER, THE TI... Read more
Incident date: May 27, 2016
TL* THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (DOSSETT BIG 4 BUICK GMC CADILLAC, 628 S GLOSTER ST, TUPELO, MS 38801) AND WAS INF... Read more
Incident date: Mar 5, 2018
MOISTURE CONTINUES TO ENTER THE HEADLIGHTS CAUSING THE BULB TO SHORT OUT AND CREATING DANGEROUS DRIVING CONDIDTIONS. DEALERS WANT $1000 TO REPLACE THE HEADLAMP ASSEMBLY
Incident date: May 21, 2015
"CADILLAC RECALL" THE BRAKES DID NOT FUNCTION PROPERLY ON THE VEHICLE. THE BRAKE LIGHT CAME ON AND AT TIMES THE CAR DID NOT IMMEDIATELY STOP WHEN BRAKES WERE PRESSED. AS A RESULT, I COULD NO LONGER DRIVE THE VEHICLE AND HAD TO FIND OTHER MEANS OF TRANSPORTATION. IN ADDITION, RECALLS AND ISSUE WITH THIS CAR HAVE MADE THE NEWS.
Incident date: May 21, 2015
"CADILLAC RECALL" THE BRAKES DID NOT FUNCTION PROPERLY ON THE VEHICLE. THE BRAKE LIGHT CAME ON AND AT TIMES THE CAR DID NOT IMMEDIATELY STOP WHEN BRAKES WERE PRESSED. AS A RESULT, I COULD NO LONGER DRIVE THE VEHICLE AND HAD TO FIND OTHER MEANS OF TRANSPORTATION. IN ADDITION, RECALLS AND ISSUE WITH THIS CAR HAVE MADE THE NEWS.
Incident date: May 21, 2015
"CADILLAC RECALL" THE BRAKES DID NOT FUNCTION PROPERLY ON THE VEHICLE. THE BRAKE LIGHT CAME ON AND AT TIMES THE CAR DID NOT IMMEDIATELY STOP WHEN BRAKES WERE PRESSED. AS A RESULT, I COULD NO LONGER DRIVE THE VEHICLE AND HAD TO FIND OTHER MEANS OF TRANSPORTATION. IN ADDITION, RECALLS AND ISSUE WITH THIS CAR HAVE MADE THE NEWS.
Incident date: Dec 26, 2017
SYSTEM STABILITY ISSUES AND IT JERKS MY LEFT REAR OUT OF WACK WHEN DRIVING MY 2004 SRX CADILLAC I HAVE SMALL INFANTS AND I BOUGHT THIS CAR FROM DEALERSHIP A FEW MONTHS AGO AND I BELEIVE IT IS A GM RECALL ACCORDING TO OTHER SITES. I DON'T KNOW WHAT TO DO IT SCARES ME THAT I'M GONNA LOSE CONTROL EVERY TIME I DRIVE IT BECAUSE ITS GETTING WORSE AND I SPENT ALL THE MONEY I HAD SAVED SO MY WIFE COULD HA... Read more
Incident date: Dec 26, 2017
SYSTEM STABILITY ISSUES AND IT JERKS MY LEFT REAR OUT OF WACK WHEN DRIVING MY 2004 SRX CADILLAC I HAVE SMALL INFANTS AND I BOUGHT THIS CAR FROM DEALERSHIP A FEW MONTHS AGO AND I BELEIVE IT IS A GM RECALL ACCORDING TO OTHER SITES. I DON'T KNOW WHAT TO DO IT SCARES ME THAT I'M GONNA LOSE CONTROL EVERY TIME I DRIVE IT BECAUSE ITS GETTING WORSE AND I SPENT ALL THE MONEY I HAD SAVED SO MY WIFE COULD HA... Read more
Incident date: Feb 12, 2018
SERVICE STABILITY SYSTEM CODE COMES ON REAR WHEELS LOCK UP AFTER MAKING LOUD GRINDING NOISE, FIRST TIME I HAD IT TOWED TO DALE EARNHARDT CADILLAC DEALERSHIP THEY FOUND NOTHING WRONG. IT NOW DOES IT WHEN I TURN RT OR WHEN DRIVING STRAIGHT.
Incident date: Mar 16, 2018
I WAS DRIVING AND WENT TO STOP AT PARKING SPACE AND THE BRAKES FAILED AND I HIT THE WALL IN THE PARKING SPACE.
Crash
Incident date: Mar 10, 2018
HEADLIGHTS HAVE FAULTY SEALS CAUSING CONDENSATION AND WATER TO LAY INSIDE THE HEADLIGHT CAUSING THE HEADLIGHTS TO SHORT OUT WITHOUT ANY WARNING WHILE DRIVING ON THE HIGHWAY AT NIGHT, THIS IS A VERY SERIOUS SAFETY ISSUE! WHY IS THIS NOT A RECALLL? SEEMS PRETTY SERIOUS 70MPH AN ANY SECOND COMPLETE DARKNESS
Crash
1 injured
Incident date: Mar 12, 2018
MOSTURE/CONDENSATION IN PASSENGER HEADLAMP ASSEMBLY, CAUSED REDUCED ILLUMINATION AND FAILURE OF THE LAMP AND SUPPORTING ELECTRICAL ASSEMBLY
Incident date: Mar 12, 2018
MOSTURE/CONDENSATION IN PASSENGER HEADLAMP ASSEMBLY, CAUSED REDUCED ILLUMINATION AND FAILURE OF THE LAMP AND SUPPORTING ELECTRICAL ASSEMBLY
Incident date: Mar 9, 2018
EVENT: WHILE DRIVING SOUTH ON US 231 S (MEMORIAL PKY) IN HUNTSVILLE AL, TRANSMISSION DISENGAGED WITH ENGINE STILL RUNNING. NO PRIOR WARNING SYMPTOMS-NO SOUND-NO VIBRATION-NO LOCK UP-EITHER SOME PART BECAME UNCOUPLED OR TRANSMISSION "SHIFTED" INTO NEUTRAL OR SOME PART FAILED SUCH AS INPUT SHAFT. WAS ABLE TO COAST ONTO AN EXIT RAMP, BUT UNABLE TO MOVE TO FAR RIGHT SHOULDER FOR SAFETY DUE TO TRAFFIC ... Read more
Incident date: Dec 6, 2016
SUN ROOF DRAIN HOSE IS NOT PROBABLY SET UP. WHICH CASED LIFT GET MODULES TO SHORT OUT SO I CAN ALONG OR USE THE LIFT GATE AND WATER TO RUN IN TO THE VEHICLE
Incident date: Feb 27, 2018
TL* THE CONTACT OWNS A 2005 CADILLAC ESCALADE. WHEN THE CONTACT ATTEMPTED TO ADD FUEL TO THE FUEL TANK, THE VALVE BECAME STUCK AND PREVENTED THE FUEL FROM ENTERING. AS A RESULT, FUEL SPILLED OUT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL TANK AND THE VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. ... Read more
Incident date: Jan 28, 2018
WE WERE TOLD THE TIMING CHAIN NEEDED REPAIR AT 3 WEEKS OUTSIDE OF THE FACTORY 5 YEAR WARRANTY, AT THE TIME THE VEHICLE ONLY HAD 52,000 MILES. WE PRODUCED SERVICE RECORDS AS THEY ASKED BUT THE WARRANTY DEPARTMENT A CADILLAC ULTIMATELY OFFERED US NO HELP AND WE HAD TO PAY $2100 FOR THE REPAIR. WE CHECKED ONLINE PRIOR TO THIS AND FOUND NUMEROUS POSTS, AND SOME RECALLS FOR THIS EXACT PROBLEM AS IT IS ... Read more
Incident date: Feb 5, 2018
THE SAME CONDITION AS LISTED IN THE: 2007 CADILLAC STS FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP NHTSA CAMPAIGN #14V542000. I HAD TO REPLACE THE FUEL PUMP DUE TO THE EXACT SAME CONDITIONS IN THE 2007 MODEL YEAR RECALL.
Incident date: Jul 20, 2017
TURNING RIGHT OR LEFT OCCASIONALLY ''' SERVICE STABILITY SYSTEM '' WARNING COMES UP...STABILIZING ENGAGE CAUSING VEHICLE TO COME TO GRINDING STOP.........THIS HAPPENS WHILE VEHICLE IS MOVING.....'''STARTING ENABLED'' ''REMOVE KEY'' COMES ON ....CANNOT REMOVE KEY IMMEDIATELY ...MUST JUNGLE KEY SEVERAL TIMES THEN REMOVE IT... THIS HAPPENS BEFORE VEHICLE IS STARTED.... ON CITY STREETS....
Incident date: Jul 20, 2017
TURNING RIGHT OR LEFT OCCASIONALLY ''' SERVICE STABILITY SYSTEM '' WARNING COMES UP...STABILIZING ENGAGE CAUSING VEHICLE TO COME TO GRINDING STOP.........THIS HAPPENS WHILE VEHICLE IS MOVING.....'''STARTING ENABLED'' ''REMOVE KEY'' COMES ON ....CANNOT REMOVE KEY IMMEDIATELY ...MUST JUNGLE KEY SEVERAL TIMES THEN REMOVE IT... THIS HAPPENS BEFORE VEHICLE IS STARTED.... ON CITY STREETS....