Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jun 29, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO WAIT A FEW MINUTES BEFORE THE VEHICLE WAS ABLE TO RESTART. OCCASIONALLY, THE BATTERY HAD TO BE DISCONNECTED AND RECONNECTED IN ORDER TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL ALSO FAILED TO ILLUMINATE. DURING THE MOST RECENT FAILURE, THE VEHICLE FAILE... Read more
Incident date: Jun 29, 2017
TL* THE CONTACT OWNS A 2006 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO WAIT A FEW MINUTES BEFORE THE VEHICLE WAS ABLE TO RESTART. OCCASIONALLY, THE BATTERY HAD TO BE DISCONNECTED AND RECONNECTED IN ORDER TO RESTART THE VEHICLE. THE CONTACT STATED THAT THE INSTRUMENT PANEL ALSO FAILED TO ILLUMINATE. DURING THE MOST RECENT FAILURE, THE VEHICLE FAILE... Read more
Incident date: Jun 27, 2018
CAR IN MOTION AT 23MPH TRIED TO NAVIGATE A RIGHT HAND CURVE IN ROAD, STEERING WAS NORMAL AND THEN ALL THE SUDDEN STEERING CAUGHT AND WOULDN'T LET ME NAVIGATE THE REST OF THE RIGHT HAND TURN. BROUGHT CAR TO A COMPLETE STOP AND TRIED TO PUT CAR IN MOTION BY PRESSING GAS, STEERING WAS PERFECTLY FINE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO SHORT WEEKS
Incident date: Jun 27, 2018
CAR IN MOTION AT 23MPH TRIED TO NAVIGATE A RIGHT HAND CURVE IN ROAD, STEERING WAS NORMAL AND THEN ALL THE SUDDEN STEERING CAUGHT AND WOULDN'T LET ME NAVIGATE THE REST OF THE RIGHT HAND TURN. BROUGHT CAR TO A COMPLETE STOP AND TRIED TO PUT CAR IN MOTION BY PRESSING GAS, STEERING WAS PERFECTLY FINE. THIS IS THE SECOND TIME THIS HAS HAPPENED IN TWO SHORT WEEKS
Incident date: Jun 18, 2018
I TOOK MY 2010 CADILLAC SRX IN FOR AN INSPECTION TO RENRW MY REGISRTATION AND WAS TOLD THAT BE CAUSE OF THE ENGINE LIGHT BEING ON IT WAS AN AUTOMATIC FAIL. I WAS SURPRISED BECAUSE I HAD PREVIOUSLY TAKEN IT THE DEALERSHIP THAT HAD GIVEN ME THIS LINE, ALTHOUGH YOUR ENGINE LIGHT IS ON, THERE IS NOTHING WRONG WITH YOUR VEHICLE, ITS PROBALLY JUST A LOSE WIRE, NEVERMIND THAT HE NEVER TOLD ME IF IT COMES... Read more
CADILLAC
CT6 PLUG-IN HYBRID
(2017) - POWER TRAIN
Jun 27, 2018
Incident date: Jun 27, 2018
TRANSMISSION HAS A SIGNIFICATION CLUNK/HESITATION/DELAY SHIFTING UP FROM 1ST-2ND GEAR AND DOWN FROM 2ND-1ST GEAR. IN THE UPSHIFT, THE CAR VIOLENTLY LUNGES FORWARD ONCE THE ACCELERATION REV FROM THE PUSH OF THE PEDAL CATCHES UP WITH THE GEAR SHIFTING, NO MATTER HOW DELICATELY YOU MIGHT PUSH THE PEDAL. FEELS LIKE THE VEHICLE HAS BEEN HIT FROM BEHIND ONCE IT CATCHES. IN THE DOWNSHIFT, UPON BRAKING... Read more
Incident date: May 27, 2016
WE HAVE BEEN RECEIVING LETTERS ABOUT THE TAKATA AIRBAG RECALL & I ALSO HAVE THE CARFAX APP THAT STATES THE RECALL & ALSO THE AIRBAG LIGHT CAME ON. WE TOOK THE CAR TO THE LOCAL DEALER AFTER THEY TOOK OUR APPOINTMENT TO REPAIR THE AIRBAG THEN THEY KEPT THE CAR ALL DAY TO GET A CALL THAT THERE IS NO FIX FOR THE AIRBAG THEREFORE THEY CAN'T TURN THE AIRBAG LIGHT OFF EITHER. WE REALLY NEED TO SELL THI... Read more
Incident date: Jun 22, 2018
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE'S TRUNK OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO PINE BELT CADILLAC (71 NJ-37, TOMS RIVER, NJ 08753) WHERE IT WAS DIAGNOSED THAT THE MOTOR TO THE TRUNK LID NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE APPROXI... Read more
Incident date: Jun 21, 2018
HESITATION WHEN EXCELLARATING. THIS IS FERY SCARY AND DANGEROUS, AS WHEN I PULL OUT IN TRAFFIC, HIT THE GAS, AND NOTHING HAPPENS FOR ABOUT 3 SECONDS. I HAVE TAKEN MY CAR TO THE DEALERSHIP, AND THEY CLAIM NOTHING IS WRONG. BUT I KNOW IT S. MY HUSBAND IS A MECHANIC WITH THE ARMY, AND HE SAYS THAT CAR IS A DEATH TRAP WAITING TO HAPPEN
Incident date: Oct 26, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE DRIVING, THE RADIO, AIR CONDITIONER, HEATING SYSTEM, AND WINDSHIELD DEFROSTERS BECAME INOPERABLE. THE CONTACT STATED THAT THE FAILURES OCCURRED TWICE. THE VEHICLE WAS TAKEN TO NORTH COUNTY BUICK AND CADILLAC (1515 AUTO PARK WAY N, ESCONDIDO, CA 92029, (760) 515-3511) WHERE IT WAS DIAGNOSED THAT THE RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REP... Read more
Incident date: Oct 26, 2017
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE DRIVING, THE RADIO, AIR CONDITIONER, HEATING SYSTEM, AND WINDSHIELD DEFROSTERS BECAME INOPERABLE. THE CONTACT STATED THAT THE FAILURES OCCURRED TWICE. THE VEHICLE WAS TAKEN TO NORTH COUNTY BUICK AND CADILLAC (1515 AUTO PARK WAY N, ESCONDIDO, CA 92029, (760) 515-3511) WHERE IT WAS DIAGNOSED THAT THE RADIO NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REP... Read more
Incident date: Jun 15, 2018
MY 2011 CADILLAC SRX WITH DEFECTIVE HEADLIGHTS ON DIM SETTING. THE VISIBILITY IS VERY VERY POOR AND UNSAFE TO THE POINT OF WHERE I CAN'T DRIVE AT NITE. I REPLACED THE BULBS WITH THE MOST EXPENSIVE BULBS THAT I COULD BUY AND DID NOT HELP AT ALL. I FEEL THAT THIS IS UNSAFE FOR MY FAMILY AND I TO BE DRIVING AT NIGHT. I CAN'T DRIVE AT NIGHT WITH MY HIGH BEAMS ON AT NIGHT BLINDING PEOPLE OR GETTING PUL... Read more
Incident date: Jun 6, 2018
I HAVE A 2013 CADILLAC SRX. I HAVE HAD IT EXACTLY A YEAR FROM JUNE 30 2017-JUNE 30TH 2018. I HAVE HAD PROBLEMS WITH THE LIGHTS EVERY SINCE I BOUGHT IT. WHEN YOU GO FROM BRIGHT TO DIM ITS LIKE CUTTING OFF YOUR HEADLIGHTS COMPLETELY. IT IS VERY UNSAFE AND DANGEROUS. I TOOK OFF WORK ONE DAY TO TAKE THE CAR BACK TO THE SAME DEALERSHIP I BOUGHT IT FROM TO SEE IF THEY COULD FIX THE PROBLEM. THEY TRIED ... Read more
Incident date: Jun 6, 2018
I HAVE A 2013 CADILLAC SRX. I HAVE HAD IT EXACTLY A YEAR FROM JUNE 30 2017-JUNE 30TH 2018. I HAVE HAD PROBLEMS WITH THE LIGHTS EVERY SINCE I BOUGHT IT. WHEN YOU GO FROM BRIGHT TO DIM ITS LIKE CUTTING OFF YOUR HEADLIGHTS COMPLETELY. IT IS VERY UNSAFE AND DANGEROUS. I TOOK OFF WORK ONE DAY TO TAKE THE CAR BACK TO THE SAME DEALERSHIP I BOUGHT IT FROM TO SEE IF THEY COULD FIX THE PROBLEM. THEY TRIED ... Read more
Incident date: Oct 25, 2013
THE REAR DIFFERENTIAL ROUTINELY MAKES LOUD GRINDING AND CLUNKING NOISES WHEN MAKING SLOW TURNS AT PARKING LOT SPEEDS WHEN COOL AND JUST STARTING TO BE OPERATED. THIS PROBLEMS WAS BEEN IN FOR SERVICE 3 TIMES AND THE DEALER STATES IT IS NORMAL AND AN EXPECTED THING THAT MAY OCCUR. I DISAGREE, GRINDING GEARS AND/OR CLUTCHES ARE NOT NORMAL OR SAFE. MY CAR WAS PURCHASED NEW ON 10/30/09 1ST SERVICE ... Read more
Incident date: Jun 16, 2018
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING LOW SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. THE CONTACT MENTIONED THAT SHE USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT KEPT DRIVING WITH THE EMERGENCY BRAKE ENGAGED. THE VEHICLE WAS TAKEN TO DAVID'S AUTO SALES INC (1804 S PETERSON AVE, DOUGLAS, GA 31535, (912) 384-8570) AND WAS INFORMED THAT THE VEHICLE WAS ... Read more
Incident date: Jun 16, 2018
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. WHILE DRIVING LOW SPEEDS, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. THE CONTACT MENTIONED THAT SHE USED THE EMERGENCY BRAKE TO STOP THE VEHICLE. THE CONTACT KEPT DRIVING WITH THE EMERGENCY BRAKE ENGAGED. THE VEHICLE WAS TAKEN TO DAVID'S AUTO SALES INC (1804 S PETERSON AVE, DOUGLAS, GA 31535, (912) 384-8570) AND WAS INFORMED THAT THE VEHICLE WAS ... Read more
Incident date: Jan 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR THE DEALER (KEN BATCHELOR CADILLAC, 11001 INTERSTATE 10 PKWY, SAN ANTONIO, TX 78230) WAS CONTACTED AND CONFIR... Read more
Incident date: Jun 15, 2018
AFRAID TO DRIVE MY VEHICLE. I TOOK THE VEHICLE IN UNDER WARRANTY BECAUSE THE CAR LOST POWER ON THE OFF RAMP FROM THE HIGHWAY. THE AIR CONDITIONING SHUT OFF, AND I THEN NOTICED NOTHING ON THE CAR WAS WORKING, BRAKES, STEERING, ENGINE!! THE DEALER COULD NOT DUPLICATE THE ISSUE. THIS PAST FRIDAY IT HAPPENED AGAIN AT RUSH HOUR AND MY WIFE ALMOST GOT INTO A SERIOUS ACCIDENT. I AM NOW OUT OF WARRANTY AN... Read more
Incident date: Jun 15, 2018
AFRAID TO DRIVE MY VEHICLE. I TOOK THE VEHICLE IN UNDER WARRANTY BECAUSE THE CAR LOST POWER ON THE OFF RAMP FROM THE HIGHWAY. THE AIR CONDITIONING SHUT OFF, AND I THEN NOTICED NOTHING ON THE CAR WAS WORKING, BRAKES, STEERING, ENGINE!! THE DEALER COULD NOT DUPLICATE THE ISSUE. THIS PAST FRIDAY IT HAPPENED AGAIN AT RUSH HOUR AND MY WIFE ALMOST GOT INTO A SERIOUS ACCIDENT. I AM NOW OUT OF WARRANTY AN... Read more
Incident date: Jun 6, 2018
MY 2014 CADILLAC CUE SCREEN HAS DEVELOPED SPIDER WEB CRACKS WHICH PREVENT ME FROM SEEING THROUGH THE SCREEN. THIS HAS BECOME A SAFETY ISSUE BECAUSE I AM UNABLE TO VIEW THE BACKUP CAMERAS. THIS IS A KNOWN ISSUE WITH CADILLAC WITH NUMEROUS COMPLAINTS. I HAVE ONLY 35,000 MILES ON MY CAR. ONE DAY AFTER LEAVING MY CAR OUTSIDE DURING A HOT DAY, THE CRACKS APPEARED. CADILLAC/GM SHOULD BE RESPONSIBLE... Read more
Incident date: Jun 8, 2018
THE CADILLAC CUE (INFORMATION/NAVIGATION/AIR CONDITION SYSTEM) DEVELOPED SPIDER WEB TYPE CRACKS INSIDE THE SCREEN; THIS MAKES IT HARD TO SEE OR USE CONTROL FEATURES. I WENT ONLINE AND FOUND HUNDREDS OF PEOPLE ARE HAVING THE SAME ISSUE. ONE PERSON HAS ONLY 19,000 MILES AND HAS THE WEB LIKE CRACKS. IT WAS 90 WHEN I GOT INTO MY CAR AND SAW A FEW OF THESE CRACKS (THESE CRACKS ARE SMOOTH TO TOUCH ON SC... Read more
Incident date: Jun 8, 2018
THE CADILLAC CUE (INFORMATION/NAVIGATION/AIR CONDITION SYSTEM) DEVELOPED SPIDER WEB TYPE CRACKS INSIDE THE SCREEN; THIS MAKES IT HARD TO SEE OR USE CONTROL FEATURES. I WENT ONLINE AND FOUND HUNDREDS OF PEOPLE ARE HAVING THE SAME ISSUE. ONE PERSON HAS ONLY 19,000 MILES AND HAS THE WEB LIKE CRACKS. IT WAS 90 WHEN I GOT INTO MY CAR AND SAW A FEW OF THESE CRACKS (THESE CRACKS ARE SMOOTH TO TOUCH ON SC... Read more
CADILLAC
ESCALADE ESV
(2008) - AIR BAGS
Jun 15, 2018
Incident date: Jun 15, 2018
TAKATA RECALL. WHAT IS GOING ON WITH THIS RECALL? MY 2008 CADILLAC IS IN LIMBO AS GM DRAGS ITS FEET WITH PETITIONS TO AVOID THE WHOLE ISSUE. TO MAKE MATTERS EVEN WORSE, I HAVE IMPORTED THIS VEHICLE INTO CANADA AND CAN NOT REGISTER OR LEGALLY DRIVE IT UNTIL ALL OF THE RECALLS HAVE BEEN COMPLETED. DOES ANY GOVERNMENT AGENCY HAVE ANY POWER TO MAKE AN AUTO MANUFACTURER COMPLY WITH A RECALL IN A T... Read more
Incident date: Mar 19, 2018
I WAS PARKED IN A RESIDENTIAL DRIVEWAY AND OPENED THE REAR LIFTGATE TO REMOVE MY SON'S HOCKEY BAG FROM THE BACK. I WAS LEANING IN PRETTY FAR BECAUSE THE BAG HAD SLID TOWARD THE BACKSEAT, WHEN THE LIFTGATE CLOSED ON ITS OWN. I HAD NOT PRESSED ANY BUTTONS, NO ONE ELSE WAS IN THE VEHICLE OR AROUND. THE LIFTGATE HIT ME IN THE BACK AND PUSHED ME FORWARD AS IT CONTINUED TO CLOSE. I WAS PINNED (WITH ... Read more
1 injured
Incident date: Dec 1, 2016
THE LOW BEAM HEADLIGHTS ARE SO DIM THAT AT NIGHT WHEN ON YOU CANNOT SEE THE ROAD OR ANYTHING IN FRONT OF THE CAR.
Incident date: May 27, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V383000 (AIR BAGS). THE CONTACT CALLED CADILLAC OF DUBLIN AT 614-717-9494 (4300 W DUBLIN GRANVILLE RD, DUBLIN, OH 43017) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO B... Read more
Incident date: Jun 3, 2018
TL* THE CONTACT OWNS A 2005 CADILLAC XLR. WHILE DRIVING 35 MPH, THE ROOF PANEL DETACHED FROM THE VEHICLE WITHOUT WARNING. THE DEALER (FIELDS CADILLAC JACKSONVILLE, 7999 BLANDING BLVD, JACKSONVILLE, FL 32244) INFORMED THE CONTACT TO SCHEDULE AN APPOINTMENT FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED AND CASE NUMBER: 8-42070007824 WAS OPENED. THE FAILURE MILEAGE WAS 100,000.
Incident date: Jun 3, 2018
TL* THE CONTACT OWNS A 2005 CADILLAC XLR. WHILE DRIVING 35 MPH, THE ROOF PANEL DETACHED FROM THE VEHICLE WITHOUT WARNING. THE DEALER (FIELDS CADILLAC JACKSONVILLE, 7999 BLANDING BLVD, JACKSONVILLE, FL 32244) INFORMED THE CONTACT TO SCHEDULE AN APPOINTMENT FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOTIFIED AND CASE NUMBER: 8-42070007824 WAS OPENED. THE FAILURE MILEAGE WAS 100,000.
Incident date: Jun 12, 2018
RADIO, NAVIGATION, CD, ANY MEDIA CONNECTION: CANNOT ACCESS ANYTHING EXCEPT THE 5 SAVED STATIONS CAN BE ACCESSED BY THE CONTROLS ON THE STEERING WHEEL. POWER WINDOWS: ON TWO OCCASIONS WE FOUND ALL FOUR WINDOWS DOWN AND THE CAR WAS LOCKED. FIRST TIME, WHEN WE RETURNED TO OUR VEHICLE IN A WALMART PARKING LOT. SECOND TIME, THE VEHICLE WAS PARKED AND LOCKED IN OUR CARPORT.
Incident date: May 15, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 CADILLAC ESCALADE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE CALL REPAIR. THE DEALER (ALASKA SALES AND SERVICE ANCHORAGE, 1300 E 5TH AVE, ANCHORAGE, AK 99501, (877) 434-0231) WA... Read more
CADILLAC
ESCALADE EXT 1500
(2003) - UNKNOWN OR OTHER
Jun 13, 2018
Incident date: Oct 15, 2017
THE EXHAUST MANIFOLDS ON MY TRUCK ARE SEVERELY RUSTED AND BOLTS HAVE BROKEN OFF CAUSING THE DREADED PO430 CODE AND NOW THE TRUCK WON'T PASS STATE EMISSIONS TESTING UNTIL I SPEND OVER $1,000 CORRECTING GENERAL MOTORS' DEFECT. SO MANY TRUCKS WERE EFFECTED AND MY COUSIN'S 2005 TAHOE HAD THE SAME EXACT ISSUE. BOTH TRUCKS ARE WELL MAINTAINED AND MINE IS NORMALLY PARKED IN MY GARAGE AND CLEANED FREQUE... Read more
Incident date: Jun 6, 2018
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT AN INDEPENDENT REPAIR FACILITY HAD BEEN INFORMED MORE THAN ONCE THAT THE OIL PRESSURE WARNING INDICATOR ILLUMINATED SEVERAL TIMES. THE DEALER HAD NOT BEEN CONTACTED. WHILE DRIVING AT AN UNSPECIFIED RATE OF SPEED, THE OIL PRESSURE WARNING INDICATOR FLASHED, THERE WAS A SUDDEN LOSS OF POWER, AND THE BRAKE PEDAL WAS STIFF WHEN DEPRESSE... Read more
Crash
1 injured
Incident date: Jun 6, 2018
TL* THE CONTACT OWNS A 2007 CADILLAC DTS. THE CONTACT STATED THAT AN INDEPENDENT REPAIR FACILITY HAD BEEN INFORMED MORE THAN ONCE THAT THE OIL PRESSURE WARNING INDICATOR ILLUMINATED SEVERAL TIMES. THE DEALER HAD NOT BEEN CONTACTED. WHILE DRIVING AT AN UNSPECIFIED RATE OF SPEED, THE OIL PRESSURE WARNING INDICATOR FLASHED, THERE WAS A SUDDEN LOSS OF POWER, AND THE BRAKE PEDAL WAS STIFF WHEN DEPRESSE... Read more
Crash
1 injured
Incident date: Jun 8, 2018
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE DRIVING 60 MPH, THE VEHICLE SHOOK VIOLENTLY AND BRAKE FLUID LEAKED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO VERA CADILLAC (300 S UNIVERSITY DR., PEMBROKE PINES, FL 33025, (954) 998-1684), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE HAD BEEN SERVICED MULTIPLE TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS ... Read more
Incident date: Jun 8, 2018
TL* THE CONTACT OWNS A 2017 CADILLAC ESCALADE. WHILE DRIVING 60 MPH, THE VEHICLE SHOOK VIOLENTLY AND BRAKE FLUID LEAKED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO VERA CADILLAC (300 S UNIVERSITY DR., PEMBROKE PINES, FL 33025, (954) 998-1684), BUT THE FAILURE COULD NOT BE DIAGNOSED. THE CONTACT STATED THAT THE VEHICLE HAD BEEN SERVICED MULTIPLE TIMES, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS ... Read more
Incident date: Jun 7, 2018
HEAD LAMP IS WET INSIDE THE HOUSEING AND CONDENSATION IS COLLECTING.
Incident date: Apr 12, 2018
THE BEARINGS ON TWO OF THE TIRES THE EMISSIONS IS GIVING ME TROUBLE I TOOK IT TO A MECHANIC WHO CHANGED EVERYTHING CAR WILL NOT PASS INSPECTION
Incident date: Apr 12, 2018
THE BEARINGS ON TWO OF THE TIRES THE EMISSIONS IS GIVING ME TROUBLE I TOOK IT TO A MECHANIC WHO CHANGED EVERYTHING CAR WILL NOT PASS INSPECTION
Incident date: Apr 12, 2018
THE BEARINGS ON TWO OF THE TIRES THE EMISSIONS IS GIVING ME TROUBLE I TOOK IT TO A MECHANIC WHO CHANGED EVERYTHING CAR WILL NOT PASS INSPECTION
Incident date: Jun 2, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE HEATING AND AIR CONDITIONING FAILED TO OPERATE CORRECTLY AND THE SUN ROOF SWITCH FAILED TO OPEN OR CLOSE THE SUN ROOF COMPLETELY. THE VEHICLE WAS TAKEN TO GOLD COAST CADILLAC (2123 NJ-35, OAKHURST, NJ 07755, (732) 695-1400), BUT NO ASSISTANCE WAS OFFERED. THE VEHICL... Read more
Incident date: Jun 2, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE HEATING AND AIR CONDITIONING FAILED TO OPERATE CORRECTLY AND THE SUN ROOF SWITCH FAILED TO OPEN OR CLOSE THE SUN ROOF COMPLETELY. THE VEHICLE WAS TAKEN TO GOLD COAST CADILLAC (2123 NJ-35, OAKHURST, NJ 07755, (732) 695-1400), BUT NO ASSISTANCE WAS OFFERED. THE VEHICL... Read more
Incident date: Jun 2, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE CRUISE CONTROL FAILED TO OPERATE WHEN ENGAGED. IN ADDITION, THE HEATING AND AIR CONDITIONING FAILED TO OPERATE CORRECTLY AND THE SUN ROOF SWITCH FAILED TO OPEN OR CLOSE THE SUN ROOF COMPLETELY. THE VEHICLE WAS TAKEN TO GOLD COAST CADILLAC (2123 NJ-35, OAKHURST, NJ 07755, (732) 695-1400), BUT NO ASSISTANCE WAS OFFERED. THE VEHICL... Read more
Incident date: May 1, 2017
HEADLIGNTS ARE SO DIM ON MY VEHICLE, WHICH IS DANGEROUS WHEN DRIVING AT NIGHT. I HAVE TO USE MY BRIGHT LIGHTS. I HAVE GONE TO THE ACTUAL CADILLAC SEWELL DEALERSHIP, THEY AGREED WITH ME THAT THE LIGHTS ON BOTH HEADLIGHTS ARE WAY TOO DIM. I ASKED THEM TO PLACE A BRIGHTER LIGHTBULB, BUT THEY SAID THEY WOULD BE UNABLE TO DO THAT SINCE IT'S AN ELECTRICAL ISSUE WITH THE ENTIRE LIGHT FIXTURE. THEY SA... Read more
Incident date: May 1, 2017
HEADLIGNTS ARE SO DIM ON MY VEHICLE, WHICH IS DANGEROUS WHEN DRIVING AT NIGHT. I HAVE TO USE MY BRIGHT LIGHTS. I HAVE GONE TO THE ACTUAL CADILLAC SEWELL DEALERSHIP, THEY AGREED WITH ME THAT THE LIGHTS ON BOTH HEADLIGHTS ARE WAY TOO DIM. I ASKED THEM TO PLACE A BRIGHTER LIGHTBULB, BUT THEY SAID THEY WOULD BE UNABLE TO DO THAT SINCE IT'S AN ELECTRICAL ISSUE WITH THE ENTIRE LIGHT FIXTURE. THEY SA... Read more
Incident date: Jun 1, 2018
I AM TOLD THAT THERE IS A TAKATA AIRBAG ISSUE WITH NO REMEDY. I WOULD LIKE TO HAVE IT REPLACED AS THIS SAFETY RISK COULD CAUSE ME SERIOUS HARM.
Incident date: May 17, 2018
TL* THE CONTACT OWNED A 2009 CADILLAC CTS. WHILE STOPPED, THE VEHICLE INADVERTENTLY ACCELERATED WITHOUT WARNING AND CRASHED INTO MULTIPLE VEHICLES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTIN... Read more
Crash
1 injured
Incident date: May 17, 2018
TL* THE CONTACT OWNED A 2009 CADILLAC CTS. WHILE STOPPED, THE VEHICLE INADVERTENTLY ACCELERATED WITHOUT WARNING AND CRASHED INTO MULTIPLE VEHICLES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED A TOTAL LOSS. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTIN... Read more
Crash
1 injured
Incident date: May 25, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE OPERATING THE VEHICLE, THE MESSAGE INDICATING THAT THE ENGINE OVERHEATED SUDDENLY DISPLAYED. THE VEHICLE WAS TAKEN TO PARADISE CHEVROLET (27360 YNEZ RD, TEMECULA, CA) WHERE IT WAS DIAGNOSED THAT THE OVERHEATING WAS DUE TO A FAULTY ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. ON A PREVIOUS OCCASION, THE VEHICLE WAS TAKEN ... Read more
Incident date: Nov 24, 2017
THERE IS A KNOCKING / POPPING SOUND COMING FROM THE STEERING COLUMN ON TURNS AND LOW SPEED DRIVING. HAPPENS CONSTANTLY NOW AND WE'RE JUST OUT OF 50K WARRANTY BY 2000MI.