Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 21,483 complaints for CADILLAC
Incident date: Jul 19, 2018
DRIVING AT HIGHWAY SPEEDS, ENGINE STARTED TO HESITATE AND RUN ROUGHLY AND GOT INCREASINGLY WORSE. WHEN PULLED OVER, NOTICED THAT GAS GAUGE WAS GOING DOWN. IMMEDIATELY SHUT OFF VEHICLE AND STEPPED OUT. A MASSIVE PUDDLE OF GASOLINE HAD FORMED AROUND VEHICLE, AND GAS WAS DRIPPING FROM THE ENTIRE BOTTOM OF THE CAR, AND HAD EVEN GOTTEN INTO THE DOOR JAMS AND WAS RUNNING ONTO THE GROUND.
Incident date: Jul 25, 2018
I WAS DRIVING DOWNHILL ON DALLAS RD IN WEST RICHLAND, WA I STARTED TO APPLY BRAKES TO TURN INTO QUAIL SPRINGS APARTMENT COMPLEX, IDK WHETHER IT WAS DUE TO THE ROAD OR THE WAY I HIT THE BRAKES BUT IT MOVED MY KEY OUT OF THE RUN POSITION CAUSING THE ENGINE TO TURN OFF, I WAS SLOWING DOWN PROGRESSIVELY FROM 55 MILES AN HOUR AND HEARD SOMETHING THAT SOUNDED LIKE MY ENGINE HAD FALLEN APART. AFTER GETT... Read more
Incident date: Dec 26, 2017
TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE SEAT BELT TIGHTENED WHILE DRIVING, BUT RELEASED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO HARVEY CADILLAC (2600 28TH ST SE, GRAND RAPIDS, MI 49512, (616) 965-1787), BUT THE PARTS FOR THE REPAIR WERE NOT AVAILABLE. THE DIAGNOSIS WAS UNAVAILABLE. THE MANUFACTURER WAS CONTACTED AND CONFIRMED ... Read more
Incident date: Jul 25, 2018
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING 45 MPH, THERE WAS A BURNING ODOR COMING FROM THE REAR ROOF LIGHT. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED SMOKE AND FIRE COMING FROM THE REAR ROOF LIGHT. THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. POLICE AND FIRE REPORTS WERE NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDEN... Read more
Fire
Incident date: Jul 25, 2018
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. WHILE DRIVING 45 MPH, THERE WAS A BURNING ODOR COMING FROM THE REAR ROOF LIGHT. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED SMOKE AND FIRE COMING FROM THE REAR ROOF LIGHT. THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. POLICE AND FIRE REPORTS WERE NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDEN... Read more
Fire
Incident date: Jul 19, 2018
TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING UNKNOWN SPEEDS, THE LOW BEAM HEADLIGHTS FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER (RON CARTER AUTOLAND, 3205 FM 528 RD, ALVIN, TX 77511, (281) 331-3111) AND WAS REFERRED TO AN UNKNOWN CADILLAC DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT ... Read more
Incident date: Jul 10, 2018
THESE VEHICLES HAVE BOSCHE BRAKING SYSTEM THAT IS ACTIVATED BY A RELAY. THAT AND SEVERAL OTHER THINGS, ABOUT THIS SYSTEM, CAN CAUSE THESE BRAKES TO MALFUNCTION OR TO FAIL COMPLETELY ANY TIME THE CAR IS IN MOTION. THIS GENERALLY KNOWN TO ANYONE WHO OWNS ONE OF THESE CARS, AND TO GENERAL MOTORS. THIS IS A VERY SERIOUS SITUATION THAT CAN VERY EASILY CAUSE SERIOUS INJURY OR DEATH TO ANYONE CLOSE TO TH... Read more
Incident date: Jul 10, 2018
THESE VEHICLES HAVE BOSCHE BRAKING SYSTEM THAT IS ACTIVATED BY A RELAY. THAT AND SEVERAL OTHER THINGS, ABOUT THIS SYSTEM, CAN CAUSE THESE BRAKES TO MALFUNCTION OR TO FAIL COMPLETELY ANY TIME THE CAR IS IN MOTION. THIS GENERALLY KNOWN TO ANYONE WHO OWNS ONE OF THESE CARS, AND TO GENERAL MOTORS. THIS IS A VERY SERIOUS SITUATION THAT CAN VERY EASILY CAUSE SERIOUS INJURY OR DEATH TO ANYONE CLOSE TO TH... Read more
Incident date: Jul 24, 2018
TRIED TO START MY CAR AND IT WOULD TURN OVER BUT NOT CRANK. REPLACED THE FUEL PUMP AND FUEL PUMP RELAY. CAR STARTED AND I DROVE ABOUT 10 MILES AND IT CUT OFF WHILE DRIVING. SINCE WE REPLACED THE RELAY MY HUSBAND TOOK OUT THE BACK SEAT TO CHECK IT TO FIND THE FUSE BOX TOO HOT TO TOUCH AND SMELLED LIKE BURNING WIRES. HE DISCONNECTED THE BATTERY TO AVOID A FIRE. THIS COULD HAVE BEEN A DISASTER HAD H... Read more
Incident date: Jul 21, 2018
BATTERY ISSUES. TOOK VEHICLE TO DEALER AND THEY STATED VEHICLE NEEDED NEW BATTERY SINCE I DONT DRIVE IT LONG DISTANCE. BATTERY REPLACED AT NO CHARGE. 6 MONTHS LATER SAME ISSUE. CAR WONT START BATTERY DEAD. TOOK VEHICLE BACK TO DEALER WHO STATED THAT SINCE I ONLY DRIVE IT ABOUT 10 MILES A DAY THE VEHICLE DRAINS THE BATTERY BECAUSE OF ALL THE ELECTRICAL COMPONENTS. THIS IS A ISSUE I BELIEVE CADILLAC... Read more
Incident date: Jul 13, 2018
MY LOW BEAM HEADLIGHTS ARE VERY DIM. HAVE BEEN EXPERIENCING THIS ISSUE FOR THE PAST SEVERAL MONTHS. LAST WEEK ALMOST HAD AN ACCIDENT BECAUSE OF POOR VISIBILITY. A CAR PULLED OUT IN FRONT OF ME WHILE ON THE HIGHWAY BECAUSE THEY COULDN'T SEE MY HEADLIGHTS. I HAD NO IDEA THE PROBLEM WAS THAT BAD. IT APPEARS, BASED ON RESEARCH, THAT THIS IS A COMMON, WIDESPREAD PROBLEM WITH THIS MODEL. GM IS WELL AWAR... Read more
Incident date: Jun 16, 2018
RELATED TO NHTSA CAMPAIGN NUMBER: 14V338000. ON THE AFTERNOON OF JUNE 16, 2018, MY 2013 CADILLAC ATS STUCK IN NEUTRAL. BACKED OUT OF A PARKING PLACE IN A PARKING GARAGE AND ATTEMPTED TO SHIFT FROM REVERSE TO DRIVE AND THE SHIFTER STUCK IN NEUTRAL. SHIFTER WOULD MOVE FREELY BUT NOT CHANGE GEARS OUT OF NEUTRAL. THE CAR COULD HAVE ROLLED FORWARD OVER THE EDGE OF THE PARKING GARAGE AND DOWN A HILL... Read more
Incident date: Jul 3, 2018
WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 70MPH ALL OF A SUDDEN THE DISPLAY IN THE VEHICLE SAID ENGINE POWER REDUCED, THE VEHICLE THEN LOST ALL POWER AND STOPPED ON A FOUR LANE HIGHWAY IN THE MIDDLE OF TRAFFIC, AND WILL NO LONGER START. WE BELIEVE THE ISSUE HAS TO DO WITH THE TIMING CHAIN. IN DOING SOME RESEARCH, WE FOUND CASE #10287 AND FOUND THAT GM OFFERED AN EXTENDED WARRANTY FOR... Read more
Incident date: Jul 16, 2018
TL* THE CONTACT OWNS A 2008 CADILLAC CTS. WHILE DRIVING 25 MPH AND DEPRESSING THE CLUTCH PEDAL, IT FAILED TO RESPOND AND THE PEDAL TRAVELED TO THE FLOORBOARD. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND WAITED THIRTY MINUTES FOR THE CLUTCH PEDAL TO RETRACT TO ITS NORMAL POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE CLUTCH ASSEMBLY NEED... Read more
Incident date: Feb 2, 2018
TL* THE CONTACT OWNS A 2014 CADILLAC XTS. WHILE HAVING A TIRE REPLACED ON THE VEHICLE, THE CONTACT WAS INFORMED THAT THE RIMS WERE BENT. THE VEHICLE WAS TAKEN TO FRANK KENT CADILLAC (3500 W LOOP 820 S, FORT WORTH, TX 76116, (817) 385-1736) TO BE INSPECTED, BUT THE DEALER WAS UNABLE TO PROVIDE A CAUSE FOR THE RIM FAILURE. THE RIMS WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE... Read more
Incident date: May 1, 2015
LOWER ENGINE OIL LEAK. I UNDERSTAND THAT THIS IS A COMMON PROBLEM DATING BACK A NUMBER OF YEARS AND CADILLAC HAS NOT RECTIFIED THE PROBLEM AND HAS NOT ISSUED A RECALL. I AM FORCED TO INSTALL A NEW ENGINE BECAUSE THE PROBLEM IS SO COSTLY TO RESOLVE. APPROXIMATELY $4,500. IS THERE ANY CLASS ACTION AGAINST CADILLAC OR IS THERE ANY RELIEF AVAILABLE.
Incident date: May 17, 2018
DIM LOW BEAM HEADLIGHTS PERFORMANCE ON MY 2012 CADILLAC SRX. DEALERSHIP SUGGESTIONS IS TO REPLACE HEADLIGHT ASSEMBLIES. DEALERSHIP ALSO STATED THAT WITHIN THE LAST YEAR THEY HAVE REPLACED APPROXIMATELY 80 HEADLIGHTS ASSEMBLIES ON THE MAKE FOR MODEL YEARS 2011-2016. I FIND THIS AN ISSUE WHEN THERE IS NO OUTSIDE DAMAGE TO MY HEADLIGHTS. WHEN I CONTACT A GENERAL MOTORS THEY DON'T HAVE THE DAT... Read more
Incident date: May 1, 2018
GM HEADLIGHT COMPLAINT: MY HEADLIGHTS STARTED CLOUDING A COUPLE YEARS AGO, FOLLOWED BY VISIBLE CONDENSATION INSIDE THE HEADLAMP HOUSING. I HAVE NOTICED SIGNIFICANT DIMMING TO THE POINT I NEED TO DRIVE WITH MY BRIGHT LIGHTS ILLUMINATED TO SAFELY SEE - THEY ARE SO DIM THAT NOBODY CAN TELL THE BRIGHTS ARE ON! I WAS TOLD BY LOCAL CADILLAC DEALER THAT THE ENTIRE HEADLIGHT HOUSING MUST BE REPLACED... Read more
Incident date: May 17, 2018
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT THE VEHICLE WAS LEAKING BRAKE FLUID AND THE LOW BRAKE FLUID WARNING INDICATOR ILLUMINATED. THE CONTACT OBSERVED SMOKE COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE NEAR THE TIRE. AN INDEPENDENT MECHANIC CONFIRMED THE FAILURE, BUT DID NOT DIAGNOSE THE CAUSE OF THE FAILURE. THE CONTACT WAS ADVISED TO REFILL THE BRAKE FLUID CONTAI... Read more
Fire
Incident date: Jul 15, 2018
WHILE BACKING UP IN MY PARKING LOT , I HEARD A LOUD POP AND LOST THE ABILITY TO STEER THE CAR. UPON FURTHER INVESTIGATION IT WAS DETERMINED THAT THE STEERING BOX BOLTS HAD RIPPED OUT OF THE FRAME.
Incident date: Mar 1, 2018
PLEASE HELP ME! I CAN'T SEE TO DRIVE MY 2015 CADILLAC SRX AT NIGHT DUE TO THE DANGEROUSLY DIM HEADLIGHTS. I NEARLY GOT KILLED ON JULY 14. I WAS ON THE HIGHWAY AFTER DARK, I LITERALLY COULD NOT SEE ANYTHING, IT WAS LIKE DRIVING WITH THE HEADLIGHTS OFF. SO, I SLOWED THE CAR TO 35MPH JUST SO I COULD SEE TO FIND MY EXIT OFF THE HIGHWAY. I USED MY BRIGHT LIGHTS AS MUCH AS I COULD, BUT I WAS BLINDING TH... Read more
Incident date: Jul 3, 2018
CHECK GAS CAP, CHECK ENGINE LIGHT. DEALER SAYS I NEED A NEW RT FUEL TANK BUT NONE ARE AVAILABLE. WHAT DO I DO NOW?
Incident date: Jul 12, 2018
PURCHASED 2012 CADILLAC SRX ON JUNE 26, 2018 IN MISSISSIPPI. CANNOT SEE AT NIGHT BECAUSE OF EXTREMELY DIM HEADLIGHTS. SEVERAL SERVICE MANAGERS ADMIT THAT THEY HAVE HEARD SEVERAL COMPLAINTS REGARDING THE DIM LIGHTS AND SAFETY CONCERNS. I AM REQUESTING THAT THIS SAFETY ISSUE IS INVESTIGATED BECAUSE THE DEALERD WANT THE VEHICLE OWNER TO PAY FOR REPLACEMENT HEADLIGHTS, STATING THAT REFLECTIVE FINISH ... Read more
Incident date: Jun 23, 2018
TL* THE CONTACT OWNS A 2008 CADILLAC ESCALADE. WHILE APPROACHING AN INTERSECTION, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED WHEN ATTEMPTING TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE... Read more
Incident date: Nov 1, 2014
MY STATION WAGON IS A 2012 THAT I BOUGHT NEW IN AUG 2013. IN ABOUT A YEAR I NOTICED CONDENSATION ON THE INSIDE OF THE SEALED LED HEADLIGHT ASSEMBLY
Incident date: Jul 30, 2017
THE ENGINE MOUNT HAS BEEN REPLACED THREE TIMES AND KEEPS BRAKING, I CAN'T AFFORD TO KEEP PAYING TO REPLACE IT EVERY SIX MONTHS, MY MECHANIC SAYS ITS BEEN MISDESIGNED, BECAUSE THE ENGINE IS TOO STRONG, HE ALSO SAID THAT IT IS A COMMON PROBLEM FOR ALL OF THE VEHICLES WITH THAT SIZE ENGINE, MY CONCERN IS, WHAT IS GOING TO HAPPEN IF I DON'T REPLACE IT ANYMORE AND IT COMPLETELY BRAKES? SHOULD THIS HAP... Read more
Incident date: Jul 30, 2017
THE ENGINE MOUNT HAS BEEN REPLACED THREE TIMES AND KEEPS BRAKING, I CAN'T AFFORD TO KEEP PAYING TO REPLACE IT EVERY SIX MONTHS, MY MECHANIC SAYS ITS BEEN MISDESIGNED, BECAUSE THE ENGINE IS TOO STRONG, HE ALSO SAID THAT IT IS A COMMON PROBLEM FOR ALL OF THE VEHICLES WITH THAT SIZE ENGINE, MY CONCERN IS, WHAT IS GOING TO HAPPEN IF I DON'T REPLACE IT ANYMORE AND IT COMPLETELY BRAKES? SHOULD THIS HAP... Read more
Incident date: Jun 15, 2018
MY BREAK GOING ALL THE WAY DOW WHEN I HAVE A BUMP ON THE STREETS I BRING TO CADILLAC DEALER AND THEY SAY EVERYTHING IS OK I CAN DRIVE MY CAR BUT GM HAS NOT RECALL FOR THIS SAFETY ISSUE
Incident date: Jun 1, 2018
ABOUT A MONTH AGO I NOTICED THE LOW BEAMS ON MY VEHICLE ARE VERY DIM. THEY ARE SO DIM I HAVE GOTTEN OUT OF MY VEHICLE TO ENSURE THAT THEY ARE EVEN ON. THEY ARE ON BUT I CANNOT SEE MORE THAN 5FT IN FRONT OF ME WHILE DRIVING AT NIGHT. IT IS VERY SCARY AND DANGEROUS HOW DIM THEY ARE. SOMETIMES I TURN ON MY HIGH BEAMS TO SEE AT NIGHT BUT THIS IS ALSO DANGEROUS TO OTHER DRIVERS.
Incident date: Jul 5, 2018
AIRBAG LIGHT IS STUCK ON. AFTER RESEARCHING ISSUE THERE WAS A RECALL ON THE PASSENGER SIDE SEAT AIRBAG SENSOR. CALLED DEALER AND WAS TOLD THIS CAR WASN'T PART OF THE RECALL FOR THIS ISSUE. SEEMS LIKE THE SAME REASON THE OTHER CARS WERE RECALLED.
Incident date: Jul 5, 2018
AIRBAG LIGHT IS STUCK ON. AFTER RESEARCHING ISSUE THERE WAS A RECALL ON THE PASSENGER SIDE SEAT AIRBAG SENSOR. CALLED DEALER AND WAS TOLD THIS CAR WASN'T PART OF THE RECALL FOR THIS ISSUE. SEEMS LIKE THE SAME REASON THE OTHER CARS WERE RECALLED.
Incident date: Jun 22, 2018
ON MAY 18TH, 2018 I PURCHASED A 2004 CADILLAC CTS FROM TOP NOTCH AUTO. THE GAS GAUGE, BRAKES, A/C, BLINKERS DASH BUTTONS ALL WERE NOT WORKING. HE SAID TO BRING IT THE NEXT DAY AND THEY WOULD FIX IT ALL. I RAN OUT OF GAS GETTING THERE THE NEXT DAY DUE TO NOT HAVING A WORKING GAS GAUGE. I SPENT THE ENTIRE DAY THERE AND THEY DID NOTHING TO FIX THE CAR. THE NEXT DAY THE COMPUTER (ECM) WENT OUT ON... Read more
Incident date: Jun 22, 2018
ON MAY 18TH, 2018 I PURCHASED A 2004 CADILLAC CTS FROM TOP NOTCH AUTO. THE GAS GAUGE, BRAKES, A/C, BLINKERS DASH BUTTONS ALL WERE NOT WORKING. HE SAID TO BRING IT THE NEXT DAY AND THEY WOULD FIX IT ALL. I RAN OUT OF GAS GETTING THERE THE NEXT DAY DUE TO NOT HAVING A WORKING GAS GAUGE. I SPENT THE ENTIRE DAY THERE AND THEY DID NOTHING TO FIX THE CAR. THE NEXT DAY THE COMPUTER (ECM) WENT OUT ON... Read more
Incident date: Jun 22, 2018
ON MAY 18TH, 2018 I PURCHASED A 2004 CADILLAC CTS FROM TOP NOTCH AUTO. THE GAS GAUGE, BRAKES, A/C, BLINKERS DASH BUTTONS ALL WERE NOT WORKING. HE SAID TO BRING IT THE NEXT DAY AND THEY WOULD FIX IT ALL. I RAN OUT OF GAS GETTING THERE THE NEXT DAY DUE TO NOT HAVING A WORKING GAS GAUGE. I SPENT THE ENTIRE DAY THERE AND THEY DID NOTHING TO FIX THE CAR. THE NEXT DAY THE COMPUTER (ECM) WENT OUT ON... Read more
Incident date: Aug 12, 2017
THE LIFT GATE WILL NOT OPEN DUE TO THE CONTROL MODULE SHORT CIRCUITIING. THIS WAS DUE TO WATER BACKING UP FROM THE SUNROOF DRAIN HOSE WHICH SEEPED INTO THE TRUNK AREA AND SHORTED OUT THE LIFTGATE CONTROL BOX.
Incident date: Aug 12, 2017
THE LIFT GATE WILL NOT OPEN DUE TO THE CONTROL MODULE SHORT CIRCUITIING. THIS WAS DUE TO WATER BACKING UP FROM THE SUNROOF DRAIN HOSE WHICH SEEPED INTO THE TRUNK AREA AND SHORTED OUT THE LIFTGATE CONTROL BOX.
Incident date: Jul 3, 2018
EVER SINCE WE OWNED THIS VEHICLE THE HEADLIGHTS HAVE ALWAYS BEEN DIM. I HAD REPLACED THE BULBS AND IT DID NOT HELP. DEALER SAID IT WOULD BE OVER 1500 TO FIX AND IT WAS NOT COVERED. I CANT AFFORD THAT SO I TOLD MY WIFE WE JUST WILL NOT TRY TO DRIVE IT AT NIGHT. ON THE 3RD OF JULY MY WIFE HAD TO TAKE THE CAR TO THE STORE BECAUSE I WAS NOT HOME. I TOLD HER PLEASE BE CAREFUL. WHEN COMING INTO OUR NEIG... Read more
Crash
Incident date: Jun 1, 2018
HEAD LIGHTS NO LONGER PROVIDE ADEQUATE LIGHT TO DRIVE SAFELY AT NIGHT WITHOUT USING HIGH BEAMS. HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/2013/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS.PHP HTTP://WWW.CARPROBLEMZOO.COM/CADILLAC/SRX/HEADLIGHTS-PROBLEMS2.PHP
Incident date: Jul 1, 2018
TL* THE CONTACT OWNS A 2018 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 35 MPH, "TRANSMISSION" ILLUMINATED ON THE INSTRUMENT PANEL. WHILE APPROACHING A STOP SIGN, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK WHILE STILL IN MOTION. THE CONTACT THEN SHIFTED BACK INTO DRIVE AND CONTINUED DRIVING. THE VEHICLE WAS TOWED TO THE DEALER (QUANTRELL CADILLAC, 1490 E NEW CIRCLE ROAD, LEXINGTON, KY 40509) WHERE ... Read more
Incident date: Jan 1, 2018
ON OR ABOUT JANUARY 10, 2018 WHILE DRIVING CAR AT NIGHT I NOTICED HEADLIGHTS APPEARED TO BE ABOUT 50% DIMMER THAN THEY SHOULD BE. MY SISTER NOTICED ON A LATER NIGHT DRIVE AS WELL. TOOK CAR IN TO HAVE THEM REPAIRED 1/12/18 FOR $106.26. RETURNED CAR TO SAME PLACE ON 1/17/18 BECAUSE HEADLIGHTS WERE STILL NOT WORKING. THEY REMOVED AND REPLACED BOTH HEADLAMP BULBS FOR $416.66. I DON'T DRIVE THE CAR FRE... Read more
Incident date: Jan 1, 2018
PASSANGER AIRBAG DEFECTIVE. SERVICE AIRBAG LIGHT COMES ON. ALSO A KNOCK IN FRONT WHEELS AT TAKE OFF OR BACKING UP.
Incident date: Jan 1, 2018
PASSANGER AIRBAG DEFECTIVE. SERVICE AIRBAG LIGHT COMES ON. ALSO A KNOCK IN FRONT WHEELS AT TAKE OFF OR BACKING UP.
Incident date: Jan 1, 2018
PASSANGER AIRBAG DEFECTIVE. SERVICE AIRBAG LIGHT COMES ON. ALSO A KNOCK IN FRONT WHEELS AT TAKE OFF OR BACKING UP.
Incident date: Jun 4, 2018
TL* THE CONTACT OWNS A 2004 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE VEHICLE WOULD STALL AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ON SOME OCCASIONS, ALL THE WARNING INDICATORS WOULD ILLUMINATE. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECU... Read more
Incident date: Jun 14, 2018
TAKATA RECALL: MY 2008 CADILLAC ESCALADE WAS RUNNING IN PARK IN MY DRIVEWAY. MY SON GOT OUT OF THE CAR FIRMLY CLOSED THE DOOR AND BOTH SIDE AIR BAGS DEPLOYED. WE CANNOT DRIVE THE CAR NOW AND IT NEEDS TO BE FIXED.
Incident date: Jul 1, 2018
HIGH PRESSURE FUEL PUMP
Incident date: Jun 2, 2016
TAKATA RECALL. MY WIFE DRIVES THIS VEHICLE DAILY WITH OUR TWO CHILDREN. THE AIRBAG LIGHT HAS RANDOMLY COME ON AND OFF FOR THE PAST 2 YEARS. NOW IT IS PERMITTEDLY ON, WITH THE 'SERVICE AIRBAG' ALSO ON THE INFORMATION CENTER. AS A SAFETY ISSUE WE FILL THIS NEEDS TO BE ADDRESSED IMMEDIATELY, WHICH I'M SURE HAS BEEN EXPRESSED BY MANY OTHERS WHO HAVE THIS PROBLEM.
Incident date: Mar 25, 2018
TL* THE CONTACT OWNS A 2012 CADILLAC CTS. WHILE DRIVING APPROXIMATELY 70 MPH, THE DRIVER AND FRONT PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. THE CONTACT WAS ABLE TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO QUANTRELL AUTO GROUP (1440 E NEW CIRCLE R... Read more
1 injured